Customer Reviews for U-Haul Moving & Storage of Columbia

Évaluation :

5

Excellent service!!! Very friendly and servicing staff!! We recommend this location.

Évaluation :

5

accès 24 heures

Évaluation :

5

Bernadette was extremely helpful . She is a huge asset to your company. For a working person with 2 jobs, you should be able to access the facility 24/7.

Évaluation :

5

Easy to pick up the truck and easy drop off

Évaluation :

5

Efficient friendly staff

Évaluation :

5

Perfect

Évaluation :

5

Very pleased with the friendly service workers. Would definitely use again.

Évaluation :

5

I will rent again from u-Hal

Évaluation :

1

Owner was extremely rude.

Évaluation :

5

Notning

Évaluation :

5

really great service

Évaluation :

5

They were very kind and detailed from start to finish, I recommend them in all aspects

Évaluation :

3

I was charged additional fees for no reason ! I'm a little upset with this, specially since I have proof.

Évaluation :

5

Awesome staff when picking up and dropping off the rental truck and trailer

Évaluation :

5

This is the cleanest, best run U-Haul facility I have ever used. The staff is courteous and the equipment was in mint condition. Highly recommend this facility.

Évaluation :

5

The app crashed repeatedly preventing me from completing my check information in prior to arriving. Has happened in the past as well.

Évaluation :

4

Very friendly staff, prompt service-made moving a nice experience

Évaluation :

5

My experience was amazing, the owner is amazing and treats everybody so good. I would definitely come back !!!

Évaluation :

5

Also professional and super easy for the customer!

Évaluation :

5

The drop-off was totally botched. The drop off place in Hampton didn't accept or rent UHaul equipment. He told me to go to Brooklyn, who promptly told me they're not accepting anything. However, the woman in Brooklyn (CT) told me to take it to Columbia. I drove 25 miles out of my way for absolutely nothing! The people at the Columbia drop-off were excellent.

Évaluation :

4

Manager is extremely cooperative

Évaluation :

5

A little computer system mix-up when picking up the truck, but it got fixed fairly quickly. Overall a good experience.

Évaluation :

4

Making sure customers actually receive there refund

Évaluation :

5

The owner of this facility knows each of his trucks like they are his own children. I have used U-Haul in the past and quite honestly it was not the best of experiences. This was a total change. Truly excellent service, a clean and safe vehicle and friendly and knowledgeable staff

Évaluation :

1

I had a discount applied to my account that was ignored by the owner. I explained it very clearly. The owner tried to convince me for 5 minutes that I'm wrong and the discount is already reflected in the price, reading again and again the breakdown and telling me that the discrepancy is just because of the additional fees and insurance. After very annoying 5 minutes, he finally dropped the argument and fixed the price (over $500 difference!). Also, the truck was not water sealed. A lot of my equipment got destroyed and I have filed a claim for it.

Évaluation :

5

I can't say enough about Shane and his crew at this location. They are INCREDIBLE, and always have gone above and beyond to help me. I've used this location quite a bit in the past 2 years and they've always have been on time, incredibly efficient and kind. Please give this group some kudos, they work really hard and provide a fantastic service.

Évaluation :

4

Once I dropped off the van, I would have liked to know what the total charge was.

Évaluation :

5

Nothing, everything was easy and went well. Merci.

Évaluation :

2

It took me 45 fucking minutes to rent car hauler...totally unacceptable...get faster better fucking workers there is no way in hell it should"ve taken fucking 45 minutes ...fucking bullshit

Évaluation :

1

The front desk person was very condescending when picking up the rental. When I called to extend my rental by 1,5 hours due to unforseen/unplanned circumstances, a separate desk person became argumentative and extremely rude with me over the phone. Will not be recommending this place or coming back, ever.

Évaluation :

5

Nothing to improve Uhaul always provide an excellent service from the customer service till the equipment/ great service thanks so much Uhaul 👍❤️

Évaluation :

5

I love coming to your shop. Excellent customer service. You guys are nice, friendly, and professionals. Thank you ! The spider plant is doing well!

Évaluation :

5

Great experience. Staff was very pleasant and efficient. Equipment was in good shape and it is a very easy place to pickup and drop off. The only negative is we never received our final invoice via email as promised.

Évaluation :

5

Pick up and return were smooth. Staff is friendly and knowledgable. They easy made our stressful situation easier!

Évaluation :

1

Reserved 6/20 for 2 days with Shane in Columbia CT. Called 6/25 to confirm 5pm pick up. Shane tells me there is no truck. Come at 7 am tomorrow. Told my husband the same when he got on the phone. Doing an antique show with heavy expensive items that had to be packed the night before No call 48 hours prior to pick up from Shane [ per U-haul's policy ]. 2 hours and 3 frantic calls to the regional office which resulted in a breathtaking amount of pure incompetence - finally the third person [Leah ] got a truck several towns away for the 2 days that we had reserved. When Leah spoke with Shane to question the situation, he lied and told her that he had said to us that the truck would not be there until 5. At the other office where the truck was located, the person [ forgot her name ] said she would credit us for the 14 miles we had to drive to pick up the vehicle, but never did. Today,I called the regional office again 3 times and wasted an hour. The first person was some foreign smart alek who could not have cared less and in the middle of the conversation just transferred me to Tennessee who transferred me to scheduling. THAT person was professional and courteous. She wondered how Shane was able to get away with his conduct, told me that she was going to look into what happened and graciously gave me the refund on the extra miles I had to drive to get the other truck. Oh!! And they overcharged me 34 miles on the mileage. The round trip including the drop off was 68 miles. They charged me for 104. No, I did not take photos of the odometer, so I am out an additional 14.00. The whole experience was exhausting and stressful Pretty much ruined the whole event for me. I will NEVER use U-haul again.

Évaluation :

5

The staff was helpful and courteous, good price and easy to work with.

Évaluation :

5

Quick, competent, and friendly service, with a clean, bright, and well organized store and lot, and with equipment that was in great shape - what's not to like! Would eagerly use this location/team again... Merci!

Évaluation :

5

The manager, Shane, runs a "tight ship" in tyhis operation and keeps everything to company standards and as a business it is appreciated

Évaluation :

5

The folks at U-Haul Moving & Storage of Columbia are phenomenal! Not only was the vehicle rented exactly as promised, in great shape and fully clean. But the staff were super pleasant to work with! If you need to haul or move something bigger than your car can handle, this is the only place to go!

Évaluation :

5

The same great customer service

Évaluation :

5

Everything was perfect

Évaluation :

5

very friendly staff

Évaluation :

5

Personnel were very helpful and knowledgeable.

Évaluation :

5

Don't change anything. Your team is great though appears understaffed for busy time like at pick-up and at drop-offs.

Évaluation :

5

Good service.

Évaluation :

5

Quick and easy in and out. Check in at the end was effortless.

Évaluation :

5

Love the customer service its bilingual perfect and really kind service recomended to anyone

Évaluation :

5

Awesome

Évaluation :

4

Service staff was really helpful and friendly. The truck was a bit old and shaky, but it did the job. I'm overall happy with the service.

Évaluation :

4

As I said above, the two locations were fine. Communications from Burlington and the nightmare experience we had trying to contact U-haul assistance were a nightmare

Évaluation :

5

Very professional in the manner in which they conducted business.

Évaluation :

5

Thank yous all very much I appreciate what you all of yous there went way out of your way to help me out after I hurt my surgery shoulder tonight even though it's not in your renaming and it's not part of your contract with me I can't find the words to even express my appreciation to me that business is five stars and more to myself keep up all the fine work yous all do ones in need of help. In my words to yous all there your the best. Thank yous all again. From Mary A sterling

Évaluation :

5

Great Staff and very helpful.

Évaluation :

5

Muy satisfecha.

Évaluation :

1

Guy that own the place or what ever screamed at me and my wife about something and the unit I rented had a huge hole in it and some critters got in

Évaluation :

5

This team was awesome from beginning to end! I was truly impressed with the customer service, facility and their flexibility. It's rare to find such a great group of individuals who all go out of their way for customer's to have a great experience and remain pleasant each time. Five stars isn't enough but they deserve every one!

Évaluation :

2

Kinda sucked there was no light inside my unit. Was extremely dark inside the unit. Payed 200 dollars a month and couldn't get a light in the unit. Other then that everything was fine.

Évaluation :

5

Shane was great, it has been a very long time since I received such excellent service.

Évaluation :

2

Been waiting on a insurance claim and have yet to receive any information regular's information this matter

Évaluation :

3

Agent was nice and proficient. However process for all was a bit lengthy. Otherwise nice. Good business!!! I recommend

Évaluation :

5

Paperwork took a long time to complete. Very friendly staff clean trucks. I rented a lot to U-Hauls in my lifetime. This is one of the better places to rent them.

Évaluation :

5

I'm happy with all the services that I received from my local Uhaul. And would/will use Uhaul services in the near future when needed.

Évaluation :

5

Great staff and clean, dry storage.

Évaluation :

5

Will use again

Évaluation :

5

merci

Évaluation :

3

Reserving the unit was quick and easy. The service I e person I worked with was very good and helpful, but I felt he was a bit condescending to me because I'm a woman.

Évaluation :

3

The staff was friendly enough, but it took forever(!) to get a storage unit due to the person not knowing their job. When closing out my unit early the woman just said I did not get any money refunded and could've easily explained they do not pro-rate, but I was left to wonder and had to research it myself.

Évaluation :

5

Lovely and well managed! My stuff was in a temperature controlled unit for a year and was fine. The staff was friendly and helpful. The bathroom facilities were extremely clean as well. This was at the Colombia CT UHaul.

Évaluation :

5

N/a

Évaluation :

4

Staff is a 10 star . Keep them... they treat your customers fantastic. I recommend you to everyone and will use as long as my daughter needs storage for college

Évaluation :

5

Excellent service, great staff.

Évaluation :

4

You should give out an instruction sheet about the storage units when making sales

Évaluation :

5

very friendly staff

Évaluation :

5

Bernadette was very helpful & patient on the phone & in person. The check in for truck & unit was smooth & efficient. All questions were answered & staff was most helpful & pleasant, not always so now a days.

Évaluation :

5

Had to take care of a few things and Shane went above and beyond

Évaluation :

5

Shane and his team are very down to earth and professional I would recommend that facility to everyone.

Évaluation :

4

Difficulty with storage on second floor with no elevator; otherwise fine. Staff were very helpful.

Évaluation :

5

The staff at this location went above and beyond in helping me on multiple occasions. I am truly grateful to have made acquaintances with one of the employees

Évaluation :

5

I love this U-Haul the staff is very helpful and very informative regarding your policies for your vehicles. The place is always clean, the restrooms are impeccable you don't even see that in the best restaurant. Thank you for such a great service at the Columbia Connecticut U-Haul

Évaluation :

5

The staff were very accommodating and friendly.

Évaluation :

5

Everyone - especially Bernadette ( I believe that is her name) was patient and extremely helpful.

Évaluation :

5

Helpful assistant

Évaluation :

5

Shane was very helpful as well as professionall the woman who was at the front desk was pleasant as well. I believe I had held my storage at that location since 2009.

Évaluation :

4

The only thing is, it said first month free but I didn’t get first month free.

Évaluation :

3

My items were in good shape and in safe condition at this UHaul however I received poor customer service. I was unfairly penalized for an error that was not my fault and was not provided a refund. I would like for UHaul to be better about communicating the information for setting up a storage unit and to double-check that the information they have entered is correct. This error on the part of UHaul cost me almost $100. I am not a satisfied customer.

Évaluation :

5

Staff was very friendly and fast thank u

Évaluation :

5

I had to move unexpectedly and quickly. I learned of the storage availability when I picked up the U-Haul truck the night before. It was very convenient, as I didn't have to worry about finding somewhere else to store my belongings. I entered the store on a busy Saturday morning. Shane was very patient and accommodating, and was able to sense that i was in a difficult and sensitive situation. I was there to unload a 20' truck by myself. (My 14 yo son came later to help move things to the 2 storage units i rented). Shane offered water and checked on me periodically, and even helped to move some heavy items. He suggested locks for the units and plastic covers for the mattresses. In a whiwind day that was difficult, the kindness and compassion he showed made a situation that could have been traumatic not nearly as bad.

Évaluation :

4

Thanks, Great staff, on a very hot day, when I was moving stuff into my unit, they brought me some cold water.

Évaluation :

5

The staff at this location were kind and helpful. During a very stressful time of life (moving), they make you feel so well taken care of and supported. They are fantastic at advising and willing to go above and beyond. Absolutely loved my time working with them, and the facilities are immaculate.

Évaluation :

5

I have been doing business with that location for over ten years. They always tried to be helpful and honest.

Évaluation :

5

It was great that U-Haul was able to reach out to the College students and offer the them a unit. It was very helpful and appreciated Thank you

Évaluation :

5

The staff were always very helpful.

Évaluation :

5

The customer rep was very helpful an kind.knew about the business and very polite.he was a blessing to me and your business..also went out of his way to make sure I had everything I needed.

Évaluation :

5

William went out of his way to provide me with the information I needed and walked me through the entire process of reserving a truck 1 way from out of State and with selecting the right size storage.

Évaluation :

5

Very knowledgeable.

Évaluation :

5

Staff were super helpful and friendly. Would definitely go there again!

Évaluation :

1

Major computer issues Charged an entire month for a few days Telephone service was confusing Poor communication between offices Could not get directions to facility. Was given wrong information.

Évaluation :

5

We use U-haul all of the time because of the great service from your representatives.

Évaluation :

5

The employees I dealt with where amazing!!! Jon Slota was such a help !!!

Évaluation :

5

the employees are very nice and professional. they work hard to provide excellent service.

Évaluation :

4

I was satisfied with help.

Évaluation :

4

The doors and locking mechanisms worked well. The rest room facilities were a huge plus. Ground floor unit 1905 had occasional moisture at floor in rear, likely from rain or snow melt in parking lot.

Évaluation :

5

Everyone was very helpful, pleasant and informative.

Évaluation :

5

great

Évaluation :

5

It was a pleasure doing business with them

Évaluation :

2

Its really hard to answer the above questions. The storage was ok. No elevator bugs got into my daughters belongings. Understaffed computer system is always down. Staff could care less.