Évaluations des clients U-Haul Moving & Storage of Concord

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Concord

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Taghen M. le

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Le client n'a pas laissé de commentaire.

Silvia V. le

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I have a concern about the service because I rented a car last Saturday, Otober 12th around 12m for a pick-up and I just drove 36 miles for an hour approximately, you can verify thru the security cameras. When we returned to the main office, the person at the office said there were 100 miles so I had to pay 100 dollars and they didn´t give me a right reason for that payment. Then, that person also said that to solve that situation I had to come back on Monday (Today) to ask to the manager. But Oh surprise! there was no solution. Until now I am waiting for money back. I really appreciate you can help me with this. Thank you.

Steve W. le

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There was only one person working that whole establishment. She was doing a great job. But for safety reasons I think you should have at least two employees.

Terry H. le

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Na

Charles E. le

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Le client n'a pas laissé de commentaire.

Melba M. le

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Le client n'a pas laissé de commentaire.

Phillip W. le

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Le client n'a pas laissé de commentaire.

Cynthia B. le

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The person who attached my trailer was very helpful.

Beverly F. le

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I have always had a pleasant experience at this location and will continue to visit.

Arnold L. le

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They could have unhooked the trailer themselves instead of advising me to drive around back to an area I was unfamiliar with, unescorted, and do it myself.

madison P. le

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Le client n'a pas laissé de commentaire.

Pam C. le

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Everything was fantastic even when I dropped it off at Holden Beach great people great people in Concord also

Yinan L. le

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Le client n'a pas laissé de commentaire.

Andres Z. le

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All the staff members very nice, professional and helpful.

Mary L. le

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I ordered a hitch for me Jeep and paid for 2 day shipping. I stopped in the day before my appointment to make absolutely sure the hitch was in and was told that it was. I came in the next morning and the hitch was no where to be found. I had to call out from work while I stayed at the Uhaul location for THREE hours while they tried to find a hitch to fit. They finally had to make the holes in my vehicle frame a little larger in order to get one to fit. All I got back was a refund for the shipping I paid. I didn't get any compensation for the FOUR hours of work that I missed WITHOUT pay due to THEIR SCREW UP!!!!!!!!! I deserve a full refund especially since I was told that the hitch was absolutely there.

Jonathan C. le

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Friendly customer service, very helpful. Clean, organized facility. Had reservation ready on arrival and helped me get it hooked up. Wonderful experience all around.

Ronald T. le

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Le client n'a pas laissé de commentaire.

hai P. le

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I rent and return early as same day. But the way they charge for three days. And The employees unprofessional

Rochelle T. le

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Please add people that can help with something. The 2 young ladies weren't helpful at all, and were actually condescending. No help detaching the car trailer, and when I finally got it detached I was TOLD by the employee that have to move it, because if I don't she'd have to do it??? But she works there so she should move it. Then she demanded I back it into a specific spot. This should be handled by an employee, especially if I'm clearly telling you I am not able to properly back it in. I got a storage space with no swipe card to access it. So the other woman just opened the door, propped something there to keep it open, and left! If we didn't secure the door anyone could have come in and accessed all of the customers items. At this location they treat paying customers like low level employees that are bothering them. I would never use this location again under the current management. P.S. still don't have my key card.

Renae M. le

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Le client n'a pas laissé de commentaire.

Darlene R. le

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Justin has great customer service skills

Darlene R. le

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Jialin has great customer service skills

pam d. le

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I would use Uhaul again if i needed storage or a moving truck. Very clean facilitie.

Renate F. le

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Stay open 24hrs to avoid issues with returns and pick ups. Possibly extend hours

Latoya A. le

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It was clean but the staff never spoke. They barely said anything when taking the keys. The location looked nice. It was very busy. The staff was just uninviting.

Rashaun B. le

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There was a long wait to get to the counter. There was one person working inside. The gate was stuck open on my rental so I had to go back inside to ask the employee to help. Hopefully they get more help especially when the first of the month is approaching and it will be busy.

Dean P. le

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Need more staff during the peak times.

Gregory S. le

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Le client n'a pas laissé de commentaire.

Rickey C. le

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I did reservation online for truck and appliance hand trucks. Ladies were nice. Computers were a mess. At no point did anyone tell us that they had no appliance hand trucks. We had to use regular hand trucks to move a refrigerator. Ridiculous. My "express" check-in took over 30 minutes.

Dipeshkumar P. le

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Le client n'a pas laissé de commentaire.

Samuel M. le

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Le client n'a pas laissé de commentaire.

Sammy H. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Great job

Chris P. le

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Inform customers of the proper drop off procedure. We were told that we could just drop the trailer after hours and that we didn’t have to do anything additional. That was not the case and we were charged an after hours drop off fee. We only had the trailer for 6 hours or so of the 24hr rental.

Dewanda S. le

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Good

Pablo P. le

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The place is nice but you need more people to rent the trucks or fix the system. I went on Saturday and there only two cashiers and took a lot of time with each customer. I do not know if something wrong is with the system. The employees on Saturday were ok they did their effort to take care of the customer. The truck was clean but had a lot of damage. Like other renters crash or something. When we returned the truck was bad it was 6:49 pm and you close at 7 pm the lady (big black lady)outside as soon as she saw the truck run into the store with the cleaning stuff and said what time is it with a really bad attitude. She was rude and mean. The other lady in te register was ok she check us out. While I was waiting other customer arrive at 6:54 and the lady that was outside told them we are closed the costumer said you close at 7 and she started to argue and after ignore the customers

Julie H. le

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Perhaps hire more people.

Karen N. le

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Have enough staff to help the customers. We have been here several times and all of the times there was not enough staff to help the customers. Things take way too long. Also, I was overcharged for mileage. I drove 1 mile, and they charged me for 101. I called and the manager was going to check into it and I have not heard back.

Tamara B. le

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Great service with friendly staff.

Melita H. le

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The facility was very clean and welcoming. The employees are professional, kind, and helpful. Our reservation was honored and the check in was a rapid process.

David M. le

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great people

Cynthia M. le

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The only reason that I would not give an excellent rating is because the bigger automatic sliding door never worked and it's hard to move furniture in and out a small for that you have to keep openin

Marie B. le

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Sliding door was broken and needed to be repaired. Bathroom was not dirty but toilet was filthy with poop.

Octavia G. le

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Thanks for the storage usage I got for renting a truck. Both was a great deal.

Marie B. le

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Storage unit was locked upon arrival. Was not able to store personal items until next morning.

David M. le

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great service

thomas r. le

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We have dealt with U-Haul on several occasions. The Concord NC location was by far the BEST

Shaquanna R. le

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There was no good communication with the staff very unprofessional and very rude the store gm was very rude and I’m not happy with the service I had

Marvin G. le

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We had a wonderful experience, very helpful. We are so happy we chose to go with Uhaul.

David M. le

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Good experience, clean and friendly.

Diana W. le

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Everyone was efficient, helpful, and willing to go above and beyond regular customer service. I would definitely recommend uhaul of concord.

Luis S. le

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The manager at that store is incredibly helpful vary patient excellent service

Ali H. le

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Extremely disappointed, waited long time to get served. did not get what I have booked 10*10 store and had to get 2 stores 5*10 which is more expensive, paid insurance twice and had to buy 2 padlock

David M. le

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Mr Thomas was very helpful.

Steven & Olga F. le

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Local staff was caring, informed and helpful. Layout is good - safety is good

Rashan N. le

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I came there recently to move out of my unit and I found a padlock on my unit even though my unit was paid up current but other than that everything was fine.

CHRISTINA H. le

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Some employees seem to not know the computer system quite difficult getting my account set up and to get a card that worked correctly

JULIE C. le

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scheduled pick up of truck for 9 am- was there at 9 am and waited in line inside the store for more than half an hour- when I mentioned this to the lady working there she was rude and dismissive.

LaTonya R. le

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Helpful

ann w. le

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Although, there was one hiccup with communication upon moving out, Customer service was excellent! I would give high praise. Thank you Uhaul for all you do..

Amy N. le

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Great service! Will use again for our moving and storage needs!

Jinnette C. le

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While the facility is nice, the customer service could use some work. Either not enough people on staff or none at all.

Alyssa P. le

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I wasn’t offered insurance and when my stuff was ruined with leaks from the ceiling and rat/mouse dropping I was blown off by management and was told there was nothing they can do about it. Poor job

Stephanie M. le

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I went twice to reserve my storage because of computer issues. The second time I received horrible service. Savannah was rude and doesn't like customers or her job. She huffed and puffed literally.

Jairo T. le

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Necesita mejorar la atención al clientr

brandon j. le

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I went out of my way to get a truck which messed up my moving plans and when I got to the storage facility there wasn’t any disk locks left. I doubt I’ll be using any services for the future.

HOWARD T. le

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Working a 9-5 the hours didn’t allow for me to talk to someone in person during the week. Forcing you to visit on weekends. Also being allowed to pay by phone but not cancel by phone is ridiculous.

Miguel C. le

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It was the first time I ever used uhaul storag, the storages are great, the service is great, so thank you till the near future.

John W. le

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Great customer service. Quick and efficient.

Marcia K. le

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Interior of the storage space was clean and well-maintained. However, the exterior loading door was often very littered and needs better cleaning and maintenance. Bad impression for sure.

Beatrice C. le

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Manager at the site was very flexible and helpful to me and made my move from one state to another a breeze!

angela c. le

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strong gas smell. Our unit was not heated as it should have been. Others were moving stuff due to leaks in their unit. Dead mice in floor. And could have been cleaner.

Latonia M. le

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Customer services was great not long wait problem solving perfect. Manager Brandi and Sales assistant at concord NC

Deborah C. le

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Excellent services

Shelby R. le

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N/a

AlyciaRae W. le

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None

GLORIA G. le

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I’ve hard a very bad experience through out my move from MA but this location has been very helpful especially Lester he listened to my needs and made everything easy and for that I’m grateful to him.

DWAYNE M. le

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I rented a climate control unit when I arrived to put my belongings into it it had a lock on it when I went to the office they told me that they had a auction that week and the person had to clean it

Starr H. le

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The service was great and they are very helpful.

ORLANDO J. le

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Ive never been more impressed with a storage company then this one. The cctv, air conditioned units clean hallways, public bathroom and elevators justified the 139.00 a month payment on my unit. 💘

LAURA H. le

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Brandi and staff were courteous/helpful..However, on I tripped at this location and have not rcvd a return call from this location to fill out a incident report.

Joseph B. le

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Oustanding!!! Keep it up!!!

CYNTHIA S. le

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Very nice person

Mara W. le

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Would recommend this facility to others

Samir M. le

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A joke

Diana H. le

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The people where very helpful and very nice.

GERTRUDE G. le

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Item's were kept in great condition due to climate controlled system. Very secure and helpful employees great manager. Overall a good rental experience.

courtney c. le

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This location never answered the phone. I had issues when I picked up the truck to place my belongings in storage and more issues when I picked up the truck to clean the storage out. Under staffed

adam f. le

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Great location, well lit and secure! Staff is helpful and polite!

Megan A. le

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The staff was not familiar with the Ubox product and made the pick up/drop off difficult. It took an hour just to drop off the Ubox.

Durga V. le

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The people at this place are great. They couldn't handover my UBox on the promised date due to the long weekend. However, they towed my UBox themselves without any additional cost. Great guys.

Patrick B. le

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Nice location