Évaluations des clients U-Haul Moving & Storage of Concord

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Concord

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kareem L. le

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Nothing

James A. le

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It was was a very pleasant experience. The young lady was very courteous and helpful. A great experience!!

KIM S. le

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The pick up was excellent Dropping off was not the same. The sign said to stay in you equipment to be checked in but nobody was there. I went inside and a less than enthusiastic employee finished my service.

Tamara B. le

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Great service with friendly staff.

Kelvin B. le

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Le client n'a pas laissé de commentaire.

gregory P. le

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Le client n'a pas laissé de commentaire.

Melita H. le

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The facility was very clean and welcoming. The employees are professional, kind, and helpful. Our reservation was honored and the check in was a rapid process.

robert R. le

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I rented the morning of 8/30/2019. The overall experience was great , however, I almost got into A confrontation with the Lady on the lot. I drove up to ask how I could get to the other side of the building, since the traffic flow had recently been changed. And before I could ask a question, the lady, who I think was the manager, rudely told me I had to go inside to checkout(of course). I just wanted to know how to get to the other side of building. I am Customer service Manager, & if I was the owner, I would not want this person representing my company. Justin, was great in the office.

Laura W. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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on Saturday Sept. 14 rented a van. Pick was great but the return was not so great. when I drop off the van at the time I need too. I gave my key to a employee asked " do I need do anything else before I left." the told me that If you need a receipt you can go inside. I did not need a receipt. About 5pm I look at my uhale app. see that the van was not check back in. So I called asked about it. the person on the phone said I will have my manager look into the next day.On the next day I got my final receipt I saw that I got a after hours fee put on. I was very up set. I went to store and talk the manager on duty at the time. She was very helpful and returned the fee. I felt sorry for that manager she told me she that she checked in my van that morning.I told her that I brought in at 2:50pm on Saturday. I would like give a big thank you for her understanding. I felt like that I was not only one that did not get checked in.

Joyce P. le

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Difficult to schedule delivery

Jammie A. le

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Le client n'a pas laissé de commentaire.

Devon J. le

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Le client n'a pas laissé de commentaire.

Kourtney R. le

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Speed up online identification approval!! Time consuming! Ended up having to stand in line at counter regardless.

richard J. le

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Le client n'a pas laissé de commentaire.

David M. le

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great people

Shane H. le

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I did not get my resevation guarentee

Cynthia M. le

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The only reason that I would not give an excellent rating is because the bigger automatic sliding door never worked and it's hard to move furniture in and out a small for that you have to keep openin

Justin T. le

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Le client n'a pas laissé de commentaire.

Thomas D. le

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Nothing great service

Andrew S. le

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Concord Nc location needs to learn some manners. Absolutely rude as can be. Hung up the phone on me

Phillip G. le

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Terrible and Rude customer service, management is poor.

Wallace P. le

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A very good overall equipment rental experience

Melita H. le

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Le client n'a pas laissé de commentaire.

Samuel M. le

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Le client n'a pas laissé de commentaire.

Bill G. le

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Le client n'a pas laissé de commentaire.

RONALD A. le

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Le client n'a pas laissé de commentaire.

Clayton W. le

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Shouldn't advertise at 19.99. After mileage and insurance it's not close to that price.

ANTONIO F. le

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Le client n'a pas laissé de commentaire.

Jonathan S. le

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When i arrived to pick up the trailer there was no one inside. I waited, looking around for 5 minutes and even tried calling the store phone number to see if there was someone in a back room that would pick up. I eventually stepped back outside and saw two employees walking to the front from the back lot. Seemed very unprofessional considering it looked like they were just drinking coffee.

Tammy L. le

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Train employees better. Make sure they listen to customer and take care of them. Make sure that everything in notes is read!!! Won't use uhaul again!

Robin G. le

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Le client n'a pas laissé de commentaire.

paul M. le

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Took over an hour to receive my trailer and got charged an extra 21 dollars for taking it back 2 hours early

Marie B. le

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Sliding door was broken and needed to be repaired. Bathroom was not dirty but toilet was filthy with poop.

Peter R. le

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when I asked about how wide the back of the truck box was the person behind the counter told me he barely didn't graduate high school I don't know measurements.Could you hire people that maybe graduated elementary school.

Susan G. le

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Le client n'a pas laissé de commentaire.

Gary M. le

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Le client n'a pas laissé de commentaire.

Octavia G. le

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Thanks for the storage usage I got for renting a truck. Both was a great deal.

Marie B. le

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Storage unit was locked upon arrival. Was not able to store personal items until next morning.

David M. le

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great service

thomas r. le

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We have dealt with U-Haul on several occasions. The Concord NC location was by far the BEST

Shaquanna R. le

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There was no good communication with the staff very unprofessional and very rude the store gm was very rude and I’m not happy with the service I had

Marvin G. le

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We had a wonderful experience, very helpful. We are so happy we chose to go with Uhaul.

David M. le

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Good experience, clean and friendly.

Diana W. le

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Everyone was efficient, helpful, and willing to go above and beyond regular customer service. I would definitely recommend uhaul of concord.

Luis S. le

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The manager at that store is incredibly helpful vary patient excellent service

Ali H. le

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Extremely disappointed, waited long time to get served. did not get what I have booked 10*10 store and had to get 2 stores 5*10 which is more expensive, paid insurance twice and had to buy 2 padlock

David M. le

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Mr Thomas was very helpful.

Steven & Olga F. le

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Local staff was caring, informed and helpful. Layout is good - safety is good

Rashan N. le

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I came there recently to move out of my unit and I found a padlock on my unit even though my unit was paid up current but other than that everything was fine.

CHRISTINA H. le

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Some employees seem to not know the computer system quite difficult getting my account set up and to get a card that worked correctly

JULIE C. le

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scheduled pick up of truck for 9 am- was there at 9 am and waited in line inside the store for more than half an hour- when I mentioned this to the lady working there she was rude and dismissive.

LaTonya R. le

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Helpful

ann w. le

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Although, there was one hiccup with communication upon moving out, Customer service was excellent! I would give high praise. Thank you Uhaul for all you do..

Amy N. le

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Great service! Will use again for our moving and storage needs!

Jinnette C. le

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While the facility is nice, the customer service could use some work. Either not enough people on staff or none at all.

Alyssa P. le

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I wasn’t offered insurance and when my stuff was ruined with leaks from the ceiling and rat/mouse dropping I was blown off by management and was told there was nothing they can do about it. Poor job

Stephanie M. le

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I went twice to reserve my storage because of computer issues. The second time I received horrible service. Savannah was rude and doesn't like customers or her job. She huffed and puffed literally.

Jairo T. le

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Necesita mejorar la atención al clientr

brandon j. le

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I went out of my way to get a truck which messed up my moving plans and when I got to the storage facility there wasn’t any disk locks left. I doubt I’ll be using any services for the future.

HOWARD T. le

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Working a 9-5 the hours didn’t allow for me to talk to someone in person during the week. Forcing you to visit on weekends. Also being allowed to pay by phone but not cancel by phone is ridiculous.

Miguel C. le

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It was the first time I ever used uhaul storag, the storages are great, the service is great, so thank you till the near future.

John W. le

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Great customer service. Quick and efficient.

Marcia K. le

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Interior of the storage space was clean and well-maintained. However, the exterior loading door was often very littered and needs better cleaning and maintenance. Bad impression for sure.

Beatrice C. le

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Manager at the site was very flexible and helpful to me and made my move from one state to another a breeze!

angela c. le

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strong gas smell. Our unit was not heated as it should have been. Others were moving stuff due to leaks in their unit. Dead mice in floor. And could have been cleaner.

Latonia M. le

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Customer services was great not long wait problem solving perfect. Manager Brandi and Sales assistant at concord NC

Deborah C. le

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Excellent services

Shelby R. le

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N/a

AlyciaRae W. le

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None

GLORIA G. le

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I’ve hard a very bad experience through out my move from MA but this location has been very helpful especially Lester he listened to my needs and made everything easy and for that I’m grateful to him.

DWAYNE M. le

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I rented a climate control unit when I arrived to put my belongings into it it had a lock on it when I went to the office they told me that they had a auction that week and the person had to clean it

Starr H. le

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The service was great and they are very helpful.

ORLANDO J. le

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Ive never been more impressed with a storage company then this one. The cctv, air conditioned units clean hallways, public bathroom and elevators justified the 139.00 a month payment on my unit. 💘

LAURA H. le

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Brandi and staff were courteous/helpful..However, on I tripped at this location and have not rcvd a return call from this location to fill out a incident report.

Joseph B. le

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Oustanding!!! Keep it up!!!

CYNTHIA S. le

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Very nice person

Mara W. le

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Would recommend this facility to others

Samir M. le

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A joke

Diana H. le

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The people where very helpful and very nice.

GERTRUDE G. le

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Item's were kept in great condition due to climate controlled system. Very secure and helpful employees great manager. Overall a good rental experience.

courtney c. le

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This location never answered the phone. I had issues when I picked up the truck to place my belongings in storage and more issues when I picked up the truck to clean the storage out. Under staffed

adam f. le

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Great location, well lit and secure! Staff is helpful and polite!

Megan A. le

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The staff was not familiar with the Ubox product and made the pick up/drop off difficult. It took an hour just to drop off the Ubox.

Durga V. le

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The people at this place are great. They couldn't handover my UBox on the promised date due to the long weekend. However, they towed my UBox themselves without any additional cost. Great guys.

Patrick B. le

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Nice location