Customer Reviews for U-Haul Moving & Storage of Concord

4 890 évaluations

855 Concord Pkwy S   Concord, NC 28027
(Across street from S & D Coffee)

(980) 248-2308

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(980) 248-2308

855 Concord Pkwy S
Concord, NC 28027
(Across street from S & D Coffee)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER B. 
Évaluation :
5

The people at this location were so nice! Also, U-Haul informed me 30 minutes before I was to pick up that there was no truck at my reserved location. They promptly assisted with getting me another pickup spot in a location convenient to me.

SAUNJEANETTA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN T.  |  Expérience générale 
Évaluation :
5

We could not understand why the price tripled in less than three weeks

GREGORY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
2

Self-help keys outside in either lockers or some other fashion. Quicker and more simple check-in process and make it easier to find the truck.

William N. 
Évaluation :
1

The truck had multiple dash/energize lights on and breaks made a very loud sound. I tried to contact this location multiple times for customer service during my rental time and could not get true help from anyone. Inclement weather had us very worried about making our 24 hour time frame but we made it, app/website would not work properly to allow me to check I. The truck myself so I tried to call 3 times that next day to speak with someone about this and never could connect to the store. Now I'm charged almost $90 more dollars than expected. Will never use uhaul again!

JESSICA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHYLLIS A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARMELA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry T. 
Évaluation :
5

A hot cup of coffee, it was a cold day.

NANCYGAIL M. 
Évaluation :
5

Not a thing! The young man who greeted us was personal and yet professional! He walked us thru the process with kindness. Exceptional!!

Elizabeth E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HEATHER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDI E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL P. 
Évaluation :
3

Maintenance of equipment wiring and tires

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAPHNE P. 
Évaluation :
5

Left my garage opener in the truck and employees. Asked me to describe it. Got it back and called me the same day. I wasn't able to pick it up because I was at work and they labeled it and held it for me asked for my name at the front counter. I really appreciate it. This was my first move into a house with a garage and uhaul had my back!!

Samuel F. 
Évaluation :
5

There is nothing. I used three different vehicles within two weeks and each time the experience was great from start to finish. I appreciate your hard work very much.

LISA S. 
Évaluation :
4

Location was very busy when we arrived to drop off. We had to wait much longer than I hoped but did eventually get some help unhooking the trailer.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRY D. 
Évaluation :
5

I really thought you guys did a wonderful job of taking care of myself and the rest of my family with your services. Un travail bien fait

David C. 
Évaluation :
5

The running lights for night towing was inoperable. Did not work and was unsafe. I reported when I returned. We only checked the brakes and turn signals when I picked it up.

JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph S. 
Évaluation :
5

very pleased with custom service at this location. they had me in and out of there in no time.

RICHARD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY S. 
Évaluation :
5

The staff at both locations were great and very helpful.

Gregory P. 
Évaluation :
3

All employees very understanding

EDGARDO M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Great staff excellent customer service

JOHN N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLENE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLOVID J. 
Évaluation :
5

The gentleman at the desk that serviced my reservation was very personable, competent and had me done & on my way in no time! Great experience! I was in my truck, on my way & back after completing the task well ahead of time! great job ! Merci!

TIMOTHY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAYLE N. 
Évaluation :
5

I thank the staff for being so nice and helping me so much. Theyt were honest and trust worthy and great.

SHERRY S. 
Évaluation :
5

Excellent service. Thank you

LYDIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN R. 
Évaluation :
4

I had a slight issue when charged for the mileage I went over but that was very quickly solved. Pick up was quick and painless and so was the drop off. The associates were all extremely nice and polite. I was greeted and treated as if we were all old friends. I will definitely use them again.

MARY T. 
Évaluation :
5

This location delivered ! Always nice and attentive . When I removed my belongings from storage I was amazed at how well care for the place was . I saw two silverfish bugs and I even stored dry cereal and food in containers due to my constraints when I was packing . The unit was amazing

Dystaney K.  |  Expérience générale 
Évaluation :
5

The staff was really helpful!

Manjit J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REBECCA H. 
Évaluation :
5

Very easy process! Very quick!!! Very friendly!!!

Penny T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha H. 
Évaluation :
5

I love renting from this place. It's always so easy. The employees are kind and very well mannered. This is the only place I go to get my U-haul. And location is everything to me, so it's right where I need it to be. Great job young men. Thank you for making my experience pleasant.

FRANCESCA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jontavius D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Very pleasant and easy check-in to return the equipment. Made up for the crappy experience at the first Uhaul location at the Market Street Market in Wilmington, NC.

Shawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGI B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAQUASHA W. 
Évaluation :
5

Just help to unhook the trailer so customer will not hurt back.

ERIC L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD C. 
Évaluation :
2

I came there they gave me a storage number when I got to it someone else stuff was in it then the man told me to walk around and see if one is available like I’m trying to move my stuff in and leave it was a waste of time then after a couple weeks go by they kick me out of my unit and I couldn’t get in to my storage unit I was so aggravated ready to move my things out

DAKEYAH J.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff.

VINCENT M. 
Évaluation :
5

The pickup truck and appliance served my purpose well; there were no issues. Sometimes, when I visit the UHAUL store, there is no one present to respond to inquiries. It seems, they are either assisting someone outside or at another location on the property. Some type of notification system to the employee(s) letting them know that a customer has entered the store would seem most beneficial. First, to save the customer undue waiting, and UHAUL the potential loss of a new customer.

JOHN L. 
Évaluation :
3

The lady was professional, and there is nothing to improve.

JOANNE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB M. 
Évaluation :
5

Great place.

Vivek K.  |  Expérience générale 
Évaluation :
2

Process final receipt in a timely manner

LEAMAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dion D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daneice C. 
Évaluation :
5

I have rented from this location since it first opened. There have been several manager/owners, some of which didn't seem to be too concerned with customer service. Taheem ALWAYS has a great attitude (even on busy Saturdays) and makes sure every customer feels appreciated.

Alan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE H.  |  Expérience générale 
Évaluation :
5

Service was excellent!

ANTHONY H. 
Évaluation :
5

I was very pleased with the service .it was fast and they were very friendly. I don't think they need much improvement.

ALMA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Do the same thing.

Bronson M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel K. 
Évaluation :
5

The personal was kind and polite.

ARCHIE P. 
Évaluation :
5

EXCELLENT SERVICE BY STAFF, HELPFUL WITH STORAGE AND TRUCK RENTALS. WILL USE THEM EVERY TIME!!

WILLIAM C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TRACY R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAKEISHA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jelaila M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emory R. 
Évaluation :
4

The trailer did not have a wiring harness to connect lights.

PAUL F. 
Évaluation :
5

Taheem was great, above and beyond. Like my man's scooter. ðŸ' Alex was nice and helpful. Only problem, the self check-in/pickup did not work on the app. The guys tried to help me with it, they were baffled too. They took time to check me in in person. The self-return did not work on the app. Taheem took care of the return. The initial online check-in email I received the day before requiring an emailed verification code, timed out 3 times before I could complete the process. I had to call in for assistance. That person was great! Overall, the in person team was amazing. The app stinks. It cost me precious time during my tightly scheduled move day that had been planned for months. I'd like to be contacted about that. Merci.

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNGREGORY T. 
Évaluation :
3

Please don't change location on the customer 20 minutes before pickup

Ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
5

All of the employees were helpful and they get you in & out.

LaTasia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUQUINTIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA S. 
Évaluation :
5

S.O.

DION B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALANA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephanie B. 
Évaluation :
4

The online check in was very frustrating and unhelpful. I needed to go to the counter to get my truck. Be glad to give you more information on that if needed.

Chris C. 
Évaluation :
5

Everyone we fly with was very friendly and helpful. Merci

CHERYL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANETTE S. 
Évaluation :
5

The manager was very accommodating upon my arrival for picking up the 6' x 12' Trailer. I had completed the registration on-line along with all pre-registration requirements. I was in and out in 10 minutes. The return was quite simple. They were very busy Saturday, 12/11/21 when I returned trailer. I dropped it off and the emailed my receipt.

George B. 
Évaluation :
4

S.O.

Donald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

evette m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth M. 
Évaluation :
5

No problems. Very easy and smooth to pick up truck. I have used U-Haul several times for all my moving needs.

Amado L. 
Évaluation :
1

The front desk lady Trix Trexler need more training on customer service. I rented a Dolly and they did not give me one, make my project extra super hard trying to lift everything. The call center lady informed me they pre- position the rental equipment all together and the dolly should have been inside the trailer.

MAYAMONA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STUART S. 
Évaluation :
5

The staff were very friendly and helpful

Martin F. 
Évaluation :
5

Their employees are accommodating and helpful. There were some issues at time but they worked to fix it the right way. I would rent from here again.

Vivek K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY P. 
Évaluation :
5

Truck was pulling hard to the left out of alignment. Also, these trucks REALLY need cruise control!

BENJAMIN G. 
Évaluation :
5

Very easy to rent, easy access and friendly professional staff.

Jon D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace Y.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joy f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivek K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivek K.  |  Premières impressions 
Évaluation :
5

The manager went above and beyond to make sure we had enough storage space by giving us an additional storage unit for free.

DAVETTA ANETTE P.  |  Expérience générale 
Évaluation :
5

I am very happy to have this unit great experience

Canchetta G.  |  Premières impressions 
Évaluation :
1

I would never refer anyone to U-Haul I had the worst experience on Concord Parkway I will never use U-Haul storage again

John N.  |  Expérience générale 
Évaluation :
3

Because the things me Managerdid. Employers were gre written down in a complanitat

debra R.  |  Premières impressions 
Évaluation :
5

It was the most spectacular storage unit I have ever used I highly recommend very helpful and extraordinary customer service and staff.

Corderick T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

keith r.  |  Expérience générale 
Évaluation :
4

Well upon arrival I waited in line for assistance ,and an associate left just before I was to be seen. Once another associate entered the building he assisted a customer behind me. I waited even longer,and then what should have taken twenty minutes took forty five. Whe I lime to facility I won't use it with the current staff on property. Definalety need some customer friendly training, and how to follow protocol measures goi g forward.

Brian m.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Adrian H.  |  Expérience générale 
Évaluation :
4

Need to extend access hours and at least 1 hr on front desk..

Reginald r.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SCOTT H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD G.  |  Premières impressions 
Évaluation :
5

The Concord,NC location exceeded my expectations. I moved here from Bflo,NY and they made me feel welcomed and appreciated as a customer. The manager really went above and beyond to accommodate us. I would definately recommend this location.

DAVETTA ANETTE P.  |  Premières impressions 
Évaluation :
5

I am so thankful for the usage of your storage!🙏😊

VINECIA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John I.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANIECE L.  |  Expérience générale 
Évaluation :
5

It was fantastic and really exceptional customer service

Corderick T.  |  Premières impressions 
Évaluation :
4

Clean, secure facility.. courteous and helpful staff

paul h.  |  Premières impressions 
Évaluation :
3

I was told that there was an elevator in going up and down the stairs is an inconvenience

venos d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reginald R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Candance L.  |  Premières impressions 
Évaluation :
2

The access doors were not explained to me upfront. I was unaware that I needed to immediately place a lock on my assigned unit. I arrived several days later and learned that my assigned unit was not available. Also, one attendant was assisting a customer and he told me to ask either of the other two available attendants. When I asked, they told me that they were assigned to outside duty and could not assist. This, coupled with the time it took to find me another unit, cost me money as I had hired a moving company which charges by the hour. Additionally, I was paying for (original unit) the convenience of not having to lift property up/down stairs but, the unit I ended up with was the exact opposite. Very disappointing experience.

CYNTHIA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal R.  |  Premières impressions 
Évaluation :
5

Merci!

VINECIA M.  |  Premières impressions 
Évaluation :
5

The man I dealt with was amazing. Very friendly and understanding. I would call him out by name but I never got his name. The contract says Taheem Clement (sorry if I spelled that wrong). If that's you man. Keep doing what you are doing because you are amazing.

Joshua J.  |  Premières impressions 
Évaluation :
2

I paid for a climate controlled unit, only to find out the a/c is broken in bldg A, and it was 102° in the building. And the location is/was aware and did not communicate that issue. Also, the website states you receive a lock with your storage unit, only to be told I would have to pay for the lock instead. I am very disappointed with this location. Thankfully this will definitely be a short usage of storage space.

Asha B.  |  Online Move In 
Évaluation :
5

Ran into a few issues online so I showed up in store and the staff was amazingly helpful and friendly. I recommend everyone here!

sarah g.  |  Premières impressions 
Évaluation :
1

There was a lady that really tried to help we were given a unit that was already taken. Got all our stuff up to the unit & couldn't get into our assigned unit because it was already a lock on it. At this time Uhaul was closed because we rented our unit a little bit before closing. Went back downstairs to the office fortunately we were able to get in because someone else was having issues. As soon as we walked in another lady not the one that had assigned us the unit said we're closed I said I was just assigned a unit that has a lock on it she said oh well you have to come back tomorrow. I said but all my stuff is up there on pallets. She said you still gotta come back so as we we're going back & forth the other lady that originally help me intervened she tried to find us another unit by couldn't & was told we would have to see the manager in the morning. The other rude lady got into it with another customer when we were getting out unit assigned to us. She is so rude definitely need to work on her customers service skills. When I came I. Last week just to get plastic wrap & asked the different prices she had an attitude because I was asking. Very disappointed!!!

LATEHIA C.  |  Premières impressions 
Évaluation :
2

The general manager was very helpful. The clerk/customer service rep at the desk was not very helpful. She could not locate my storage unit. She did not know how to read the storage map we walked around for several minutes trying to locate the storage unit. I had to try to locate the unit myself. She did not have the unit available that I reserved. She did not provide a unit compatible with the one I reserved. The general manager had to assist me himself.

Pennyeda P.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Cheyenne T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert a.  |  Premières impressions 
Évaluation :
3

I rented the unit on-line, then asked at the desk for more information. One of the clerks took me to the entry and showed me how it worked by using the keypad. He also said I would be getting a key card to use. He left and I showed my sons where the unit was, then went down to unload the trailer; however, the loading door would not open. I walked back to the office and a clerk said she would be over to help shortly. After waiting 10 minutes, I found another clerk who said they forgot to open it that morning and he would let them know. In a few minutes it was opened. I went back to the office to get some moving wrap, tried to pay cash, and no one had a cash drawer, so I had to use my card. When I asked the clerk when I could get a key card, she created it right then. I don't know why the first clerk couldn't do it. The unit was clean and we were able to pack everything into it.

Maureen L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto P.  |  Premières impressions 
Évaluation :
3

Possibly a more seamless process for those that reserve online. I called that morning and was advised by one of the reps to reserve storage online which I did. When I got to U-HAUL it took over 35+ minutes to complete my getting access to the facility. I would assume if I am reserving online, the process would be a lot faster once I arrive. Key would have been made and working. Storage unit picked out ahead of time.

Danita W.  |  Premières impressions 
Évaluation :
5

Great Service I will definitely used this location again in the future.

Shamekia D.  |  Premières impressions 
Évaluation :
3

I rented a both a truck and a unit on Friday the 9th. I requested a 10x10. Went to unit. Swipe card did not work. Came back to desk. Associate walked me down to unit. Discovered that unit that was rented to me should not have been due to the fact that the roof was leaking. That was the last 10x10 available. Had to settle for 8x10. I went to that unit and there was a lock on the unit. Walked back up the hill. At that point I decided to take the rental truck home and start loading up to come back hoping that when I do come back all will be taken care of. It was. The only reason I rented the unit from U-HAUL is that you were running a 1st month free program. If that wasn't the case I'd go elsewhere.

Michael L.  |  Premières impressions 
Évaluation :
1

The employees and the cashier that helped me was terrible. Very rude. Inadequate in her duties. An overall terrible experience. I won't be back to this location for moving and truck needs.

Kelly B.  |  Premières impressions 
Évaluation :
4

I hired movers when I got to the storage facility we couldn't get in and had to go back the next morning. I was charged for one hr. Which was $90 dollars and $228 overnight storage fee. Uhaul couldn't find me in the system even though I had my paper work. I have called the manager and to response from phone or email. Thanks

Robert C.  |  Premières impressions 
Évaluation :
5

Great customer service and associate was very knowledgeable.

Sonia M.  |  Premières impressions 
Évaluation :
4

Jalen was very nice and courteous.

Celia J.  |  Premières impressions 
Évaluation :
5

Bien

Dewanda S.  |  Premières impressions 
Évaluation :
5

We had a wonderful experience, very helpful. We are so happy we chose to go with Uhaul.

Marvin G.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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