Customer Reviews for U-Haul Moving & Storage of Conroe

6295 évaluations

1305 I-45 S   Conroe, TX 77301

(936) 756-5489

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(936) 756-5489

1305 I-45 S
Conroe, TX 77301

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN P. 
Évaluation :
5

I returned after hours & used App. App was very helpful & easy to use.

JENNIFER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY F. 
Évaluation :
1

I returned the equipment same day yet the next day I was left a short abrupt voicemail asking when dolly would be returned. I was also charged an extra day. Now I have to call to clear it up. It's finals week and I have an interview Is rather be focused on instead of UHaul drama. 😡

VALERIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRET ALLEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LORI W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whit A. 
Évaluation :
5

Everything went very smoothly. In the crazy world we live in it's nice to know that things can happen quickly easily and with no problems.. I am very happy with the service. I was able to reach a sales person when needed thank you

SAMUEL C. 
Évaluation :
5

Thanks again u-haul, great service all around. The comment is regarding uhaul in general not the agent at 1305. Only glitch I have had was with eAlert when renting a truck today. It was resolved in about an hour but I would like a heads up when reserving truck, not picking it up. I manage a moving company, time is of the essence and I highly rely on your trucks. Thanks again

FRANKLIN P. 
Évaluation :
5

Location is very busy but the associates are helpful and pleasant. If at all possible, add more staff.

Dawn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME A. 
Évaluation :
5

Perfect

OLUSHOLA F. 
Évaluation :
4

A few hiccups during pick up , but quickly resolved.

MISTER M. 
Évaluation :
2

The people in the office were great.The the yard person who hooked up the trailer and took it off when I turned it in.Was the terrible person in every way.He was rude and treated us like crap.We use u haul a lot for a trailer to tow our at.Now we are thinking about buying a trailer. All because of this person.I never right these reviews except to praise people. But this was terrible.. Thank you Mark Fox

MARK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer A. 
Évaluation :
5

The ashtray in the truck had cigarette butts in being a non smoker very nasty smell

Dermot O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

Staff great. Just disappointing that no furniture dolly was available even though it had been reserved. Experience was satisfactory otherwise.

Corey M. 
Évaluation :
3

Customer service was a bit annoying, but it was busy on a Saturday.

GEORGE R. 
Évaluation :
5

I've rented many Uhaul trucks over the years. First time renting from this location. Best rental experience I've ever had. Staff was very helpful. Truck was clean, well maintained and it even smelled good. This will always be my go-to location from now on.

RONALD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HILESHIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon L. 
Évaluation :
2

Charged an extra 65$ for going over an extra 20 miles

ANDREW C. 
Évaluation :
2

Uhaul had issues a few weekends ago and we were unable to move due to the glitch on uhaul's side when the entire system was down for a whole day! Then when we did move there was a terrible storm that passed through Conroe with flood flash warnings. Uhaul would not budge on when we could bring the truck back. On top of that we ordered packing blankets and paid for them. However, when we went to the uhaul location they did not have them and did not even have the courtesy to inform us of this before hand so we could have planned ahead. Over all uhaul experience very disappointing and will never use this company again. Will start using a more expensive company but with better service.

DAVID F. 
Évaluation :
4

System needs a serious update took 2 hours to get a motorcycle trailer I had reserved. No fault of they employees they were great

RYAN S. 
Évaluation :
1

They charged me 160 $for a 10:'ft truck I had for 24 hrs and I never got an invoice or a reason why I was charged so much. Every time I try to call I get a recorded message. It can't possible be mileage we drove it in town and returned to the same location.

Kimberly G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry B.  |  Premières impressions 
Évaluation :
5

Truck is definitely showing its age. But workable. Loud, brakes seem in need of work / inspection; just not smooth, but working.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHRYN S. 
Évaluation :
4

We were told we would have a climate control unit and did not get one. We are very unhappy about this. The staff was great.

JOHN V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
5

Everything was done on time and very smoothly. Merci

Lilliana M. 
Évaluation :
4

Very good service, both at the desk and in the yard.

JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan N. 
Évaluation :
5

Very well run operation. Smooth check-out and check-in, which were both fast and efficient.

MICHAEL W. 
Évaluation :
5

The computer system was down and we were only able to leave the truck on site with the keys in the drop box.

Heather K. 
Évaluation :
5

All good

Thomas H. 
Évaluation :
2

I am extremely upset I was charged 83 which is fine because due to the storm I had to keep the trailer an additional day. I have now logged into my bank account and am being charged another 43 dollars for I don't know what from this location and I will be calling first thing in the morning and going up there if my money is not return right away I don't know why Uhaul is back in my account for additional money now and this is unacceptable. I thought it was a great place until seeing this and I would not ever recommend anyone to this location to end up with this experience of not being able to sleep at night because you desperately want them to be open to answer why they are in you account right now. I am very concerned about this company having my card information now.

ADRENA T. 
Évaluation :
5

None this location did a great job!

CHARLES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

younas G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roy H. 
Évaluation :
5

In and out. Efficient, employees were helpful. Equipment was good. Couldn't ask for anything more.

DANIEL EDWARD C. 
Évaluation :
5

Excellent customer service. I will definitely come back. Merci encore!

ARNULFO L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Aucun

fred H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERNON C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LINDA P. 
Évaluation :
5

Quick and easy pick up and drop off

Lance D. 
Évaluation :
3

I had booked this van last Sunday. However, your system went down and I waited around for over 2 hrs. Finally, had to leave as uhaul did not have a manual back up plan for when something like this happens. Very inconvenient and no discount was offered as inconvenience that was experienced. Pathetic that uhaul took a whole day to get their system back up and running!

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SCOTT Y. 
Évaluation :
4

They were very slow .

TERRY D. 
Évaluation :
3

Quick

JOHN OLIN T. 
Évaluation :
5

The truck I rented needs to be removed from circulation. Someone's things are not going to make it to their destination and the driver may die There is a continuous annoying sound in the cab All four back tires in the back don't touch the ground at the same time It needs a front end alignment The stirring wheel is constantly rotating g half around The mirrors on the passenger cannot be positioned for safety Am sure a thorough diagnostic test would.reveal more dangers

SYLVIA H. 
Évaluation :
1

Our stuff got wet Mice were in storage Every time we made the long trip to add or get something from storage it was always locked and had to wait two hours for someone to take lock off an say how sorry they were

michelle f.  |  Expérience générale 
Évaluation :
1

SERVICE WAS EXCELLENT - YOU ARE MY GO TO GUYS FOR TRAILER STUFF - RENTED YOUR NEW SILVERADO WHILE WE WAITED FOR THE TRAILER HITCH WORK - IT WAS KINDA ( reaqlly soft riding ) CUSHY FOR A RENTAL - nice ride.

VICTOR COLLIER J S. 
Évaluation :
5

Great service at reasonable price.

RAYMOND C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shirley S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Michael G. 
Évaluation :
5

Great service at this location!

EDWARD H. 
Évaluation :
5

Quick service. Professional and courtious attendents

WILLIAM C. 
Évaluation :
5

Great Job all around!!! Very nice equipment!!!

RAYFORD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Went to another location that was closer that I had made a reservation for and they said they didn't have the size truck I needed and she didn't even bother to try to find my reservation. The truck we wanted was sitting right there. Finally gave up and went to this location. They were great. No hiccups at all and extremely helpful and friendly.

DWIGHT N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN R. 
Évaluation :
5

I had a reservation for a 10x15 space to store my furniture, but they did not have the space I reserved. Jose went above and beyond to help me piece together space tk hold my furniture until my storm repairs are complete.

Erin M. 
Évaluation :
5

Very reasonable very reasonable prices easy pickup delivery would use them again

EMMA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRA W. 
Évaluation :
5

Signage for check in options. Waited in line to find out I could do it on my own. Staff was great but could have been avoided.

Devyn Sxott B. 
Évaluation :
5

Everything went smoothly!

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BESSY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raynaldo E. 
Évaluation :
5

Excellent service.

WILLIAM G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE H. 
Évaluation :
5

Make it easier to pay tolls.

KIMBERLY P. 
Évaluation :
5

This was a great experience that I previously dreaded.

mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARL S. 
Évaluation :
5

Entire staff, Jose, Andrea, and everyone else was very helpful and understanding. Thank you again

Mark N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamerie J.  |  Expérience générale 
Évaluation :
5

The staff here are Amazing!! Andrea and her entire staff work hard everyday for their customers. The facility itself, although not bad by no means, is in need of some improvements for sure. There are several newer storage facilities very close by, that are comparable in price, but the staff at this U-Haul is why I chose to store there. The upper management over this location need to take a hard look at what goes on in this area and get caught up with the competition. They also need to know how hard this staff works everyday to meet the needs of the customers they serve and they should be recognized somehow other than a pat on the back. I mean these people bend over backwards to meet the needs of anyone that walks through their doors. If the upper management can not see this and does not do something to makes sure this staff knows you appreciate how hard they work, then you need to find another job........just my two cents. Thank You to the staff at The Conroe U-Haul.

JASON MICHAEL P.  |  Premières impressions 
Évaluation :
5

Staff is professional and courteous

Mike C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY.. M.  |  Expérience générale 
Évaluation :
1

I am giving a below average because of the hoops we had to jump through. I want to stress that staff was great and friendly, however U-haul leaves a lot to be desired. We reserved a 10x10 storage a week in advance. Picked up our trailer, loaded and headed 4 hours to go drop everything off. Upon arrival we find that our storage unit was rented to someone else and we were left holding the bag and trying to come up with a solution. Take note, that we still had to drive home 4 hours! The only option at the Conroe facility was to split it up into 2 10x5 units, in different building no less. Not to mention they were not drive up and we would have to shuttle everything in small loads. This was unacceptable. Thankfully, your employee Jose called around and got ahold of Ashlie at the Spring, TX facility (about 20 miles south). They had a drive up so we headed that way. Calling into Uhaul to change where our trailer was to be dropped off was a horrible experience. The first call, which took over 30 mins to get someone on the phone said she would update it in the system, but that I would be charged a destination change fee. Unacceptable and I told her I refused to pay this as it was a mistake on Uhauls part. She in turn gave me another uhaul number to call, as she couldn't make any changes. So, we jump on another call and wait 30 mins to talk to someone. He informed us that the site would not accept our trailer and I would be subject to a destination change if I left it there. I told him we had spoke to Ashlie and she said she could accept. Anyhow....Jose and Ashlie were great! The rest of the process leaves a lot to be desired! Last thing you want to deal with is unexpected changes after spending a full day loading and driving. This made for a horrible experience and stressful to say the least! Get your stuff together!!!! And give some Kudos to your employees! They are the ones on the front line and have to deal with your mistakes.

Mike S.  |  Expérience générale 
Évaluation :
5

The woman who helped me was a very professional and kind person. I wish all businesses operated as smooth as she made it for the customer. If I didn't know any better, I would think she is the business owner. Mrs. Andrea Harbour helped me and was personable enough to make me feel right at home. Your loyal customer, Dale A. Miller

Dale M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M.  |  Expérience générale 
Évaluation :
5

Great Staff & GM!

Jason N.  |  Premières impressions 
Évaluation :
5

Jose was very helpful and understanding. The manager ( a very nice lady and I'm sorry I can't remember her name ) was also extremely nice and understanding. I thank both of them so much for helping me. They are both an extreme asset to your company

Mark N.  |  Expérience générale 
Évaluation :
5

The Manager of the facilities is Andrea. She is the most amazing person. There was never a problem that she could not solve. She was great! The crew was great also. We will continue to use their services for our business.

Flood Safe U.  |  Expérience générale 
Évaluation :
5

Only problem is getting in the gate where the storage is is a little tight.....

Nelson J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly F.  |  Premières impressions 
Évaluation :
3

Navigating the lanes between storage units and parking is an issue when pulling a trailer or unloading more than one vehicle. Staff was very friendly and didn't keep me waiting longer than necessary to complete rental.

Stefanie L.  |  Premières impressions 
Évaluation :
5

UHaul is excellent! I'm impressed with how they have constantly evolved into a very modern and successful company over the years! Thank God for UHaul. I have hired moving companies in the last couple of years! They are a rip-off every time. Having a company like UHaul as an option is a great thing! The manager at this location is A+, I will always be a customer! Merci.

Michael H.  |  Premières impressions 
Évaluation :
5

Andrea is excellent! I'd like to take her out :) Her team is amazing as well.

Jeremy J.  |  Expérience générale 
Évaluation :
2

Gas spill in my 113 storage. No cart available until I drove back up to the office. Was offered 129 only to get out there to see there was no way to get to it because of so many crates in the way. Etc

Pamela S.  |  Premières impressions 
Évaluation :
3

Even though I wouldn't keep my stuff here again, the customer service was always great. Specially, Albert was a lot of help and very friendly.

Brooke K.  |  Expérience générale 
Évaluation :
4

Staff was efficient and knowledgeable. Fast and easy process

Jerry S.  |  Premières impressions 
Évaluation :
5

Andrea is awesome! She and her staff went above and beyond for me in a time of great need!!! Thank you!!!

CARTER B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim P.  |  Expérience générale 
Évaluation :
5

The staff is awesome! Everything ran so smoothly. The whole facility was clean, bright and extremely well maintained. Excellent experience.

Diane C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA S.  |  Expérience générale 
Évaluation :
5

Thanks 👍

johnny p.  |  Expérience générale 
Évaluation :
5

Great and caring crew at this location, especially Andrea, Carrie, and Aaron. They went above and beyond, and it's greatly appreciated. Je les recommande fortement. 

Jessica L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO P.  |  Expérience générale 
Évaluation :
5

U Haul Storage has performed very well with the recovery of the trailer and storing the damaged contents of the trailer after an accident which totaled my truck and left me with head injuries. The insurance I purchased at the time of the trailer rental has not been acceptable. After two months, I have not received any settlement for the contents of the trailer as specified in the contract which included 5 000 $in content coverage. I have moved the contents two times to storage units personally and was informed that the automotive insurance, not the insurance purchased with U-Haul, should cover the contents of the trailer. What good is this insurance if it will ultimately be passed back to my auto insurance? Not Happy With Insurance.

CARL A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S.  |  Premières impressions 
Évaluation :
5

The staff went above and beyond my expectations would definitely use and highly recommend

Joseph S.  |  Expérience générale 
Évaluation :
5

My unit was clean when I rented it and the door provided good security. Staff was more that helpful and ensured that my stay was pleasant. I would definitely rent from them again.

Eric G.  |  Expérience générale 
Évaluation :
5

This UHaul location has always gone above and beyond Superb Customer Service, and especially during this Covid-19 Pandemic. The Manager is just a positive light in such a difficult year! She and all the employees deserve bonuses for standing strong with smiles on their faces always ready to help! Thank y'all from the bottom of my heart for all the kindness and hard long hours y'all work which helped me make it thru such a horrific year. Thru it all, this UHaul staff was so patient, kind, and just helped me in every way possible. Kind words and helping hands go a long way when the world feels like it is upside down. God bless all the staff at UHaul for being there for me. Sincerely, Charla Sisk

Charla S.  |  Expérience générale 
Évaluation :
2

The storage is old and run down. We stored our items there for 14 months and found a dead rat in our storage when clearing it out.

Michael S.  |  Expérience générale 
Évaluation :
5

Will continue business with u-haul

Godfrey Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve g.  |  Expérience générale 
Évaluation :
1

See previous review. Was charged a whole month when told by Aaron at front desk that I was paid thru 9/12 on the 10th. Not very professional or customer service oriented when a multi million dollar company will just be ok with telling customer it is what it is. Will not recommend nor ever use uhaul again. How hard would it have been to pro rate one day and refund remaining 29 days?

Jeremy E.  |  Expérience générale 
Évaluation :
5

Thanks for your help.

richard e.  |  Premières impressions 
Évaluation :
5

This team is amazing!

KIMBERLY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEISHA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily G.  |  Expérience générale 
Évaluation :
5

Your employee Chris was very helpful and knowledgeable. Thanks 

johnny p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

veronica v.  |  Expérience générale 
Évaluation :
1

I was quoted one price, but now I'm paying more. They changed my storage twice because other people's things were in them. Very hard to get in touch with.

Tiffany C.  |  Expérience générale 
Évaluation :
2

Overall, the storage unit served its purpose. There was a unit 2 down from mine that appeared to have been recently vandalized, and when attempting to call the office to inform them, I was just on hold for an absurd amount of time. None of that really was an issue for me, except for the terrible customer service. The staff was not very friendly and acted as if I was just a burden on them. I actually needed to downsize anyway and chose to relocate to another storage company based on their customer service alone. Merci.

Allen S.  |  Expérience générale 
Évaluation :
5

No complaints everyone works fast and hard I was very please with the customer service!

claudia p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacquelyn H.  |  Expérience générale 
Évaluation :
5

Carrie is always helpful.

Babacar F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STARLA S.  |  Expérience générale 
Évaluation :
5

Carrie as well as rest of the staff are wonderful. Merci.

Jessica L.  |  Expérience générale 
Évaluation :
5

The young lady that waited on me was most helpful, knew her product well, and went out of her way on a very hot afternoon to show me the storage product that I asked about. The manager also helped with my bill since I am military. Both the manager and the clerk were profession and nice. I really did appreciate their attitude of helpfulness and courtesy.

JERALD P.  |  Premières impressions 
Évaluation :
5

Andrea and Carrie are friendly, professional and I will definitely recommend this store to anyone!

Dolly C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reyna S.  |  Expérience générale 
Évaluation :
5

The only thing that was a pain were the trucks blocking the entrance gate to get in at morning times

Russell G.  |  Expérience générale 
Évaluation :
5

Absolutely wonderful people. They have been so very helpful.

Jessica L.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lucia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA T.  |  Premières impressions 
Évaluation :
5

The Manager was more than willing to help . She made my experience nice.

Lea W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisabeth H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis P.  |  Premières impressions 
Évaluation :
5

Thank you for providing such awesome service!!

Brittany M.  |  Premières impressions 
Évaluation :
4

The roof material fell down on our items, but was quickly cleaned up and the Management was very helpful in making it right.

brandy f.  |  Premières impressions 
Évaluation :
5

Merci

Gail C.  |  Expérience générale 
Évaluation :
5

This is my go-to Uhaul. Whether I need a truck or storage unit, the staff is there to help me get the best deal for my money.

Elisabeth H.  |  Premières impressions 
Évaluation :
5

Merci

Gail C.  |  Expérience générale 
Évaluation :
4

Excellent

Gail C.  |  Premières impressions 
Évaluation :
5

Awesome service! Very helpful staff!

Maria J.  |  Premières impressions 
Évaluation :
5

Sandra was very friendly and very helpful!!!

Robert W.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and professional. Move-in was easy.

MICHAEL F.  |  Premières impressions 
Évaluation :
5

Everyone was so friendly and that made the move in go so smoothly

Jennifer L.  |  Premières impressions 
Évaluation :
3

The young lady that helped us when we got to Conroe was a bit rude. Snappy

Jose P.  |  Premières impressions 
Évaluation :
5

Great place every time I go.

Nichole M.  |  Expérience générale 
Évaluation :
5

Very clean, very efficient customer service and very friendly!

John J.  |  Premières impressions 
Évaluation :
5

The staff was very friendly! The manager was training a new employee and my service was quick, the employee was able to learn how to do an out of state return & storeage rental.

michael c.  |  Premières impressions 
Évaluation :
5

Great service and facility!

BRANDY H.  |  Expérience générale 
Évaluation :
4

Shelly was a huge help and made everything seem so easy. I also loved her personality and thought she was very cute, and if she sees this message, and not married please text me at (936)402-8259. 

Jeff J.  |  Premières impressions 
Évaluation :
3

All staff seemed rushed and confused. Every issue I brought up, there was never a customer friendly solution offered. U haul is overpriced and there policies makes customer experience poor at best.

Kirsten W.  |  Expérience générale 
Évaluation :
5

Jaci was extremely helpful.

David R.  |  Expérience générale 
Évaluation :
5

Excellent Staff.

Donnan F.  |  Premières impressions 
Évaluation :
4

Always a helpful team, stays busy but assertive.

jamee f.  |  Expérience générale 
Évaluation :
5

Very helpful!

REBECCA A.  |  Premières impressions 
Évaluation :
4

The only complaint I would have is that i had to stop and ask for gate to be opened going and leaving the last time I was there. Other times it was open during business hours as informed would be.

Cynthia C.  |  Expérience générale 
Évaluation :
5

Staff was very helpful. Everyone encountered was friendly

Constance M.  |  Premières impressions 
Évaluation :
5

They’re very understanding and generous!

chasten J.  |  Expérience générale 
Évaluation :
3

I got a 12x35 to put all my stuff and my boat for 10 cheaper

Stephen M.  |  Expérience générale 
Évaluation :
5

I used U-boxes to move and store my household goods. The facility was clean, people helpful and the move and storage easy and worry free. I would definitely use this facility again.

Anne A.  |  Expérience générale 
Évaluation :
5

Every Uhaul servicing center should implement the customer service excellence in place st this center.

Angela M.  |  Premières impressions 
Évaluation :
5

Of the better UHaul facilities I have worked with across the country.

Paul K.  |  Expérience générale 
Évaluation :
4

They did not increase the rate within the first year. However, there should be a button to push, so that office staff will know to open the gate.

mildred b.  |  Expérience générale 
Évaluation :
2

My experience is divided to 2 parts. 1.very unhappy and wonder how come I haven't been in the system for almost a month, found out that my lock has been removed and my 3 400 $welder is gone.

yakov b.  |  Premières impressions 
Évaluation :
1

BAD SERVICE

JOshua W.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly staff 100 % better than the one in New Oxford Pa.

David M.  |  Expérience générale 
Évaluation :
5

Merci.

James W.  |  Expérience générale 
Évaluation :
3

The facility was easy to get into but always appeared dirty. Needs some upgrading. We left for a cheaper facility that is in better shape and alarmed.

Jeffrey S.  |  Expérience générale 
Évaluation :
5

Andrea Harbour was awesome. Any problems that arise she fixed quickly. Very polite. No complaints other than I can't get a clone of her and take her home lol.

william r.  |  Expérience générale 
Évaluation :
5

They were the best. So friendly and strive to make sure that you are taken care of and happy.

Mike M.  |  Expérience générale 
Évaluation :
5

I am very impressed with Ms. Andrea at the Conroe, TX UHaul. Her and her staff have gone out of their way to accommodate me and my canine partner Quincy on our 1100 mile journey to Texas.

Aleta E.  |  Premières impressions 
Évaluation :
4

Excelente service

Sonia C.  |  Premières impressions 
Évaluation :
5

I highly recommend U-Haul storage to everyone!! Very clean and the faculty are friendly and helpful!!! I will definitely use them in the future if I ever need storage again!!! Thank you all so much!!i

janice m.  |  Expérience générale 
Évaluation :
5

Great experience with the professional staff at the Conroe location. I was able to get a van and a storage space and get on my way in about 10 minutes. Best experience I've had at any U-Haul ever!

ROB M.  |  Premières impressions 
Évaluation :
5

The staff was very accommodating, thank you

John N.  |  Premières impressions 
Évaluation :
5

Me

barbara l.  |  Expérience générale 
Évaluation :
5

I would use them again however the Pods need to be larger but all and all the U-Haul Pods is the way to move thank you U-Haul I’m sure I’ll be using you again.

Kendell T.  |  Expérience générale 
Évaluation :
5

Excellent service!!

Gladys B.  |  Réservation 
Évaluation :
1

This place is a total nightmare to deal with! Do yourself a favor and dont even try!

Tabitha S.  |  Expérience générale 
Évaluation :
5

The only place to rent

Julia C.  |  Expérience générale 
Évaluation :
1

Garrett was unprofessional EVERY visit! Couldnt get my clicker to work for 3×3, ALWAYS put my access issue aside to help other customers causing a 45 min or more wait. I had to finally get GM involved

GWENDALYN D.  |  Expérience générale 
Évaluation :
5

David is FANTASTIC, and runs a great store. His employees are hard working and friendly as well.

Pierre C.  |  Expérience générale 
Évaluation :
5

Great service, Friendly, and Helpful

Walter L.  |  Réservation 
Évaluation :
5

I appreciated all the help I received in storing my property on your lot and the convenience of the program

Rus B.  |  Expérience générale 
Évaluation :
5

Nice clean storage and friendly/helpful staff

brandon w.  |  Expérience générale 
Évaluation :
5

The manager, David, and his staff are very busy and hard working. It was a real pleasure working with them.

Pete C.  |  Réservation 
Évaluation :
5

Carrie was the best!!

Kristina A.  |  Expérience générale 
Évaluation :
5

Took great care of me

Denise R.  |  Réservation 
Évaluation :
1

Always was over charging me. Very rude staff. No one know what they were doing. Employees on cell phone not helping customers. Manager did not know how to handle a customer concern. Lost me!!!!

TAMMY B.  |  Expérience générale 
Évaluation :
5

Accommodating staff

Sam A.  |  Réservation 
Évaluation :
2

I was helping a Friend by paying for the first three months of a storage building with a credit card, my name got put on the account and when she did not pay for her storage building I was harassed

steven d.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and friendly.

STEVE M.  |  Expérience générale 
Évaluation :
5

Having used previous U-Haul facilities, this has, by far been the best experience I have had. Thank you!!

Patti A.  |  Expérience générale 
Évaluation :
2

The front desk Never has more than one person. They are not helpful at all. Your average wait time to speak to a rude person is about 20 minutes.

Judy H.  |  Expérience générale 
Évaluation :
5

Uhaul employees did a great job on both ends of my move. I would definitely use Uhaul again should the need arise.

john r.  |  Expérience générale 
Non reviews have been submitted for this location.

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