Customer Reviews for U-Haul Moving & Storage of Conroe

Évaluation :

5

Make it easier to pay tolls.

Évaluation :

5

This was a great experience that I previously dreaded.

Évaluation :

5

Entire staff, Jose, Andrea, and everyone else was very helpful and understanding. Thank you again

Évaluation :

5

Jose, Andrea, and the entire staff were very helpful and understanding. I really appreciate their attention to detail and their helping me during a difficult time.

Évaluation :

2

The cost of the rental was much more then the advertised price. I paid double for only having the rental for 1 hour. So expect to pay more then twice as much. I do not recommend U haul

Évaluation :

5

Great service!

Évaluation :

5

Easy efficient and low price!! Thank you!

Évaluation :

3

Truck had maintenance issues. Needs to be looked at, and the odometer was reading fast. It said I drive 56 miles when according to Google maps, I only drove 33. I went from this uhaul to 9873 Hyacinth Way in conroe to 14 Caeline ct in the woodlands back to the uhaul. I stopped once to out gas in it at the station like next to the uhaul, and I never deviated. So how could I have driven 56 extra miles?!

Évaluation :

4

When I left with my rental truck, 20 miles down the road found that it had a flat tire on the inside dual.

Évaluation :

2

Took them 10-15 minutes to acknowledge me after walking in. Charged card 150 $additional from the 150 $up front. Yes I surpassed 17 minutes from promised time, tank was filled at correct fuel level, miles were off tried to make adjustments after 2 hours from the 6 hours of renting but the stupid link uhaul sent was expired. Didn't have No time to foul around because I WAS moving and on the clock with you. Charged 1 $per mile.

Évaluation :

3

Dropped off around 9:30am, I was due back by 12pm. Didn't have to sign for anything, was just told I was good and could leave.

Évaluation :

5

My other go to !! Plenty of inventory prompt service

Évaluation :

5

Wish I did not have to go inside the store to pick up keys, I did the app, thinking I could jump in and go. Had to stand in line to get the keys.

Évaluation :

5

The staff here are Amazing!! Andrea and her entire staff work hard everyday for their customers. The facility itself, although not bad by no means, is in need of some improvements for sure. There are several newer storage facilities very close by, that are comparable in price, but the staff at this U-Haul is why I chose to store there. The upper management over this location need to take a hard look at what goes on in this area and get caught up with the competition. They also need to know how hard this staff works everyday to meet the needs of the customers they serve and they should be recognized somehow other than a pat on the back. I mean these people bend over backwards to meet the needs of anyone that walks through their doors. If the upper management can not see this and does not do something to makes sure this staff knows you appreciate how hard they work, then you need to find another job........just my two cents. Thank You to the staff at The Conroe U-Haul.

Évaluation :

5

True fully, nothing. These people know their products and their equipment.

Évaluation :

5

Everyone at this location has been exceptionally nice and easy to work with! They have everything you need for your move, from packing supplies to trucks and trailers. We have enjoyed doing business here and will recommend them in the future!

Évaluation :

5

Very courteous and professional staff pleasure doing business

Évaluation :

5

Very efficient. Easy drop off.

Évaluation :

5

People at Uhaul stores were helpful. The person in scheduling Pauline was rude and hung up on me.

Évaluation :

3

Again the exact same situation and every uhaul in the last 2 weeks , excessive wait lines , 40 to 45 minutes this is totally unacceptable

Évaluation :

3

Fill tank of gas. Starting with 1/4 of the tank, makes very complicated to avoid leaving the exact amount. When returning the truck.

Évaluation :

5

Staff is professional and courteous

Évaluation :

1

I did not receive my return receipt by email showing that I had returned the rental trailer. This has now happened twice at this uhaul location.

Évaluation :

4

I've been a UHaul customer for over 30 years. You would think you might acknowledge that sometime in some way.

Évaluation :

5

Everything was great

Évaluation :

5

Andra went above and beyond to help. When my reserved truck was not at the location I was to pick up. She got on the phone and computer to help. Even though it was not her fault or location that had a unit for me. I made sure I would get this truck from her.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Need to have back up cameras installed on moving trucks. Moving trucks should beep when in reverse

Évaluation :

5

The entire staff was very friendly and amazing customer service!

Évaluation :

1

I reserved a 5x9 with ramp. I was called 2 hours early that one was not available and to go to another location, then they said "No, there is one there." I arrived, and one was not there, but they had a 6x12 with ramp, To be rented for the same price. I returned the unit two hours early and then find an additional 11 $charge, What is the deal? If one was not available per my reservation, I was to get 50 $. So a substitue and now I am charged an additional 11 $. Nothing was said at drop off. At pick up I was told the substitute unit was for the same price.

Évaluation :

4

Coach the people hooking up and taking off the equipment to be more verbal

Évaluation :

5

Very friendly customer service. We realized we needed a larger truck and they directed us to look at the truck sizes and decide what would work best. They even suggested that a one way trip with a drop off at a different location would save us money. Perfect!!

Évaluation :

4

Have the management be more flexible for customers when returning a appliance dolly, if wait lines for customers are long and your dolly is returned, it may be reasonable to input into the computer your return. Customer service still matters! Next time I will use the uhaul app I didn't know about before to save the stress

Évaluation :

5

Great service. Prompt. Friendly. Helpful

Évaluation :

2

I honestly have never rented such a dilapidated trailer. It was beat up on the exterior, and sounded like the floor boards were going to give out, they were so rickety. I will say the young man working outside to hook up the trailer was friendly, efficient and helpful.

Évaluation :

5

The employees are very professional and knowledgeable. The auto transport was hooked up to my vehicle properly and safely. I would highly recommend this location. It's clear to me that the manager of the Conroe store ensures that the employees are properly trained and focused of customer service.

Évaluation :

1

I am giving a below average because of the hoops we had to jump through. I want to stress that staff was great and friendly, however U-haul leaves a lot to be desired. We reserved a 10x10 storage a week in advance. Picked up our trailer, loaded and headed 4 hours to go drop everything off. Upon arrival we find that our storage unit was rented to someone else and we were left holding the bag and trying to come up with a solution. Take note, that we still had to drive home 4 hours! The only option at the Conroe facility was to split it up into 2 10x5 units, in different building no less. Not to mention they were not drive up and we would have to shuttle everything in small loads. This was unacceptable. Thankfully, your employee Jose called around and got ahold of Ashlie at the Spring, TX facility (about 20 miles south). They had a drive up so we headed that way. Calling into Uhaul to change where our trailer was to be dropped off was a horrible experience. The first call, which took over 30 mins to get someone on the phone said she would update it in the system, but that I would be charged a destination change fee. Unacceptable and I told her I refused to pay this as it was a mistake on Uhauls part. She in turn gave me another uhaul number to call, as she couldn't make any changes. So, we jump on another call and wait 30 mins to talk to someone. He informed us that the site would not accept our trailer and I would be subject to a destination change if I left it there. I told him we had spoke to Ashlie and she said she could accept. Anyhow....Jose and Ashlie were great! The rest of the process leaves a lot to be desired! Last thing you want to deal with is unexpected changes after spending a full day loading and driving. This made for a horrible experience and stressful to say the least! Get your stuff together!!!! And give some Kudos to your employees! They are the ones on the front line and have to deal with your mistakes.

Évaluation :

3

Tired of when I rent a trailer the system always being down and having to wait an hour to pick up my trailer is rediculous

Évaluation :

5

Jason at the Conroe location was very helpful with my rental when there was an issue with my credit card. Thanks for your help

Évaluation :

3

Faster service.

Évaluation :

5

Charlie was excellent! Don't let this person go!

Évaluation :

5

Rent them for free. Lol

Évaluation :

5

The help line was very useful answering questions and making changes.

Évaluation :

5

The woman who helped me was a very professional and kind person. I wish all businesses operated as smooth as she made it for the customer. If I didn't know any better, I would think she is the business owner. Mrs. Andrea Harbour helped me and was personable enough to make me feel right at home. Your loyal customer, Dale A. Miller

Évaluation :

2

It took Me three days to get a truck! I was sent to another location and still wasnt able to get one! Very over booked and unprofessional!

Évaluation :

5

Great Staff & GM!

Évaluation :

5

Jose was very helpful and understanding. The manager ( a very nice lady and I'm sorry I can't remember her name ) was also extremely nice and understanding. I thank both of them so much for helping me. They are both an extreme asset to your company

Évaluation :

5

The Manager of the facilities is Andrea. She is the most amazing person. There was never a problem that she could not solve. She was great! The crew was great also. We will continue to use their services for our business.

Évaluation :

5

Only problem is getting in the gate where the storage is is a little tight.....

Évaluation :

4

n/a

Évaluation :

5

They were very nice and helpful.

Évaluation :

3

Navigating the lanes between storage units and parking is an issue when pulling a trailer or unloading more than one vehicle. Staff was very friendly and didn't keep me waiting longer than necessary to complete rental.

Évaluation :

5

I would not recommend getting the moving help from UHaul. UHaul delayed our movers at the last minute so that they could move one of their marketing managers delaying the start of our move to better accommodate their employees.

Évaluation :

4

Great enjoyably friendly people at this location in Conroe. I would definitely rent from them again

Évaluation :

5

UHaul is excellent! I'm impressed with how they have constantly evolved into a very modern and successful company over the years! Thank God for UHaul. I have hired moving companies in the last couple of years! They are a rip-off every time. Having a company like UHaul as an option is a great thing! The manager at this location is A+, I will always be a customer! Merci.

Évaluation :

5

Andrea is excellent! I'd like to take her out :) Her team is amazing as well.

Évaluation :

2

Gas spill in my 113 storage. No cart available until I drove back up to the office. Was offered 129 only to get out there to see there was no way to get to it because of so many crates in the way. Etc

Évaluation :

3

Even though I wouldn't keep my stuff here again, the customer service was always great. Specially, Albert was a lot of help and very friendly.

Évaluation :

4

Staff was efficient and knowledgeable. Fast and easy process

Évaluation :

5

Andrea is awesome! She and her staff went above and beyond for me in a time of great need!!! Thank you!!!

Évaluation :

5

The staff is awesome! Everything ran so smoothly. The whole facility was clean, bright and extremely well maintained. Excellent experience.

Évaluation :

5

Thanks 👍

Évaluation :

5

Great and caring crew at this location, especially Andrea, Carrie, and Aaron. They went above and beyond, and it's greatly appreciated. Je les recommande fortement. 

Évaluation :

5

U Haul Storage has performed very well with the recovery of the trailer and storing the damaged contents of the trailer after an accident which totaled my truck and left me with head injuries. The insurance I purchased at the time of the trailer rental has not been acceptable. After two months, I have not received any settlement for the contents of the trailer as specified in the contract which included 5 000 $in content coverage. I have moved the contents two times to storage units personally and was informed that the automotive insurance, not the insurance purchased with U-Haul, should cover the contents of the trailer. What good is this insurance if it will ultimately be passed back to my auto insurance? Not Happy With Insurance.

Évaluation :

5

The staff went above and beyond my expectations would definitely use and highly recommend

Évaluation :

5

My unit was clean when I rented it and the door provided good security. Staff was more that helpful and ensured that my stay was pleasant. I would definitely rent from them again.

Évaluation :

5

This UHaul location has always gone above and beyond Superb Customer Service, and especially during this Covid-19 Pandemic. The Manager is just a positive light in such a difficult year! She and all the employees deserve bonuses for standing strong with smiles on their faces always ready to help! Thank y'all from the bottom of my heart for all the kindness and hard long hours y'all work which helped me make it thru such a horrific year. Thru it all, this UHaul staff was so patient, kind, and just helped me in every way possible. Kind words and helping hands go a long way when the world feels like it is upside down. God bless all the staff at UHaul for being there for me. Sincerely, Charla Sisk

Évaluation :

2

The storage is old and run down. We stored our items there for 14 months and found a dead rat in our storage when clearing it out.

Évaluation :

5

Will continue business with u-haul

Évaluation :

1

See previous review. Was charged a whole month when told by Aaron at front desk that I was paid thru 9/12 on the 10th. Not very professional or customer service oriented when a multi million dollar company will just be ok with telling customer it is what it is. Will not recommend nor ever use uhaul again. How hard would it have been to pro rate one day and refund remaining 29 days?

Évaluation :

5

Thanks for your help.

Évaluation :

5

This team is amazing!

Évaluation :

5

Your employee Chris was very helpful and knowledgeable. Thanks 

Évaluation :

1

I was quoted one price, but now I'm paying more. They changed my storage twice because other people's things were in them. Very hard to get in touch with.

Évaluation :

2

Overall, the storage unit served its purpose. There was a unit 2 down from mine that appeared to have been recently vandalized, and when attempting to call the office to inform them, I was just on hold for an absurd amount of time. None of that really was an issue for me, except for the terrible customer service. The staff was not very friendly and acted as if I was just a burden on them. I actually needed to downsize anyway and chose to relocate to another storage company based on their customer service alone. Merci.

Évaluation :

5

No complaints everyone works fast and hard I was very please with the customer service!

Évaluation :

5

Carrie is always helpful.

Évaluation :

5

Carrie as well as rest of the staff are wonderful. Merci.

Évaluation :

5

The young lady that waited on me was most helpful, knew her product well, and went out of her way on a very hot afternoon to show me the storage product that I asked about. The manager also helped with my bill since I am military. Both the manager and the clerk were profession and nice. I really did appreciate their attitude of helpfulness and courtesy.

Évaluation :

5

Andrea and Carrie are friendly, professional and I will definitely recommend this store to anyone!

Évaluation :

5

The only thing that was a pain were the trucks blocking the entrance gate to get in at morning times

Évaluation :

5

Absolutely wonderful people. They have been so very helpful.

Évaluation :

5

The Manager was more than willing to help . She made my experience nice.

Évaluation :

5

Thank you for providing such awesome service!!

Évaluation :

4

The roof material fell down on our items, but was quickly cleaned up and the Management was very helpful in making it right.

Évaluation :

5

Merci

Évaluation :

5

This is my go-to Uhaul. Whether I need a truck or storage unit, the staff is there to help me get the best deal for my money.

Évaluation :

5

Merci

Évaluation :

4

Excellent

Évaluation :

5

Awesome service! Very helpful staff!

Évaluation :

5

Sandra was very friendly and very helpful!!!

Évaluation :

5

Staff was very friendly and professional. Move-in was easy.

Évaluation :

5

Everyone was so friendly and that made the move in go so smoothly

Évaluation :

3

The young lady that helped us when we got to Conroe was a bit rude. Snappy

Évaluation :

5

Great place every time I go.

Évaluation :

5

Very clean, very efficient customer service and very friendly!

Évaluation :

5

The staff was very friendly! The manager was training a new employee and my service was quick, the employee was able to learn how to do an out of state return & storeage rental.

Évaluation :

5

Great service and facility!

Évaluation :

4

Shelly was a huge help and made everything seem so easy. I also loved her personality and thought she was very cute, and if she sees this message, and not married please text me at (936)402-8259. 

Évaluation :

3

All staff seemed rushed and confused. Every issue I brought up, there was never a customer friendly solution offered. U haul is overpriced and there policies makes customer experience poor at best.

Évaluation :

5

Jaci was extremely helpful.

Évaluation :

5

Excellent Staff.

Évaluation :

4

Always a helpful team, stays busy but assertive.

Évaluation :

5

Very helpful!

Évaluation :

4

The only complaint I would have is that i had to stop and ask for gate to be opened going and leaving the last time I was there. Other times it was open during business hours as informed would be.

Évaluation :

5

Staff was very helpful. Everyone encountered was friendly

Évaluation :

5

They’re very understanding and generous!

Évaluation :

3

I got a 12x35 to put all my stuff and my boat for 10 cheaper

Évaluation :

5

I used U-boxes to move and store my household goods. The facility was clean, people helpful and the move and storage easy and worry free. I would definitely use this facility again.

Évaluation :

5

Every Uhaul servicing center should implement the customer service excellence in place st this center.

Évaluation :

5

Of the better UHaul facilities I have worked with across the country.

Évaluation :

4

They did not increase the rate within the first year. However, there should be a button to push, so that office staff will know to open the gate.

Évaluation :

2

My experience is divided to 2 parts. 1.very unhappy and wonder how come I haven't been in the system for almost a month, found out that my lock has been removed and my 3 400 $welder is gone.

Évaluation :

1

BAD SERVICE

Évaluation :

5

Very helpful and friendly staff 100 % better than the one in New Oxford Pa.

Évaluation :

5

Merci.

Évaluation :

3

The facility was easy to get into but always appeared dirty. Needs some upgrading. We left for a cheaper facility that is in better shape and alarmed.

Évaluation :

5

Andrea Harbour was awesome. Any problems that arise she fixed quickly. Very polite. No complaints other than I can't get a clone of her and take her home lol.

Évaluation :

5

They were the best. So friendly and strive to make sure that you are taken care of and happy.

Évaluation :

5

I am very impressed with Ms. Andrea at the Conroe, TX UHaul. Her and her staff have gone out of their way to accommodate me and my canine partner Quincy on our 1100 mile journey to Texas.

Évaluation :

4

Excelente service

Évaluation :

5

I highly recommend U-Haul storage to everyone!! Very clean and the faculty are friendly and helpful!!! I will definitely use them in the future if I ever need storage again!!! Thank you all so much!!i

Évaluation :

5

Great experience with the professional staff at the Conroe location. I was able to get a van and a storage space and get on my way in about 10 minutes. Best experience I've had at any U-Haul ever!

Évaluation :

5

The staff was very accommodating, thank you

Évaluation :

5

Me

Évaluation :

5

I would use them again however the Pods need to be larger but all and all the U-Haul Pods is the way to move thank you U-Haul I’m sure I’ll be using you again.

Évaluation :

5

Excellent service!!

Évaluation :

1

This place is a total nightmare to deal with! Do yourself a favor and dont even try!

Évaluation :

5

The only place to rent

Évaluation :

1

Garrett was unprofessional EVERY visit! Couldnt get my clicker to work for 3×3, ALWAYS put my access issue aside to help other customers causing a 45 min or more wait. I had to finally get GM involved

Évaluation :

5

David is FANTASTIC, and runs a great store. His employees are hard working and friendly as well.

Évaluation :

5

Great service, Friendly, and Helpful

Évaluation :

5

I appreciated all the help I received in storing my property on your lot and the convenience of the program

Évaluation :

5

Nice clean storage and friendly/helpful staff

Évaluation :

5

The manager, David, and his staff are very busy and hard working. It was a real pleasure working with them.

Évaluation :

5

Carrie was the best!!

Évaluation :

5

Took great care of me

Évaluation :

1

Always was over charging me. Very rude staff. No one know what they were doing. Employees on cell phone not helping customers. Manager did not know how to handle a customer concern. Lost me!!!!

Évaluation :

5

Accommodating staff

Évaluation :

2

I was helping a Friend by paying for the first three months of a storage building with a credit card, my name got put on the account and when she did not pay for her storage building I was harassed

Évaluation :

5

Staff was very helpful and friendly.

Évaluation :

5

Having used previous U-Haul facilities, this has, by far been the best experience I have had. Thank you!!

Évaluation :

2

The front desk Never has more than one person. They are not helpful at all. Your average wait time to speak to a rude person is about 20 minutes.