Évaluations des clients U-Haul Moving & Storage of Cool Springs

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Cool Springs

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jasmine a. | First Impressions |
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The guys were very helpful and made sure I got exactly what I needed.

tess H.
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Le client n'a pas laissé de commentaire.

Charito Alberto G.
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Le client n'a pas laissé de commentaire.

Fran K. | Overall Experience |
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The staff was professional and helpful. Moving out went quickly!

Claire B.
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Le client n'a pas laissé de commentaire.

Donald P.
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Le client n'a pas laissé de commentaire.

John T.
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Filled out paperwork ahead of time online, so it made pickup easier. The 6" x 12' trailer I used was very easy to pull, very stable on the road. The drop down gate is extremely sturdy and useful.

Patrick S.
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Le client n'a pas laissé de commentaire.

Marquis G.
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Do NOT park the truck in an incredibly inconvenient spot for someone, who doesn’t typically drive trucks of this size, to get out of. Make the key drop off spot more noticeable for returns. Don’t take almost an hour of my reserved time to confirm me and then tell me I still have to return it at the same time. All in all, just not a great experience. Please do better in the future. Only reason I’m using this location again is because it’s the most practical for me.

Walt Y.
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Location was great. Team was great. Only issue was that I ended up with a very old 6X12 utility trailer that was quite rough on the road. It was clearly a generation or two older than any others on the lot. I should have asked for one of the newer ones when picked up the trailer. I’ve used Uhaul many across the country and this location is the best one I’ve used by far.

Jason H.
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Super quick drop off service - much appreciated!

Cassiano P.
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Le client n'a pas laissé de commentaire.

Brad T.
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Le client n'a pas laissé de commentaire.

David W.
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Le client n'a pas laissé de commentaire.

John U.
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Place is super crowded. Needs more space.

Mark R.
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Le client n'a pas laissé de commentaire.

Clinton H.
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Le client n'a pas laissé de commentaire.

steve W.
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Service and equipment were great. I could not have asked for any more.

Kyle F.
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I’m a repeat customer, love this place, agents great & friendly. equipment works awesome

Russell H.
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The experience was perfect. Quick. Affordable. No issues, loyal customer to uhal.

John D. | Overall Experience |
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I initially believed I just needed a month rental but it was more like 6 months. This storage spot was so useful I hated to give it up. Very well run!

Charles J.
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Great service! I was in and out in no time. I would recommend U-Haul Moving & Storage of Cool Springs to anyone!

Diana L.
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Everything was great with no hassle and no nonsense! Thank you so much!

Bill B.
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Le client n'a pas laissé de commentaire.

Galen L.
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Really nice folks!

Roy H.
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Jonathan and his team were fantastic. Quick to help and make my transition from the UBox to the storage unit seamless and super easy. These guys at this location are fantastic!

Rick E.
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Le client n'a pas laissé de commentaire.

Howard P.
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Le client n'a pas laissé de commentaire.

Rene V.
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Le client n'a pas laissé de commentaire.

Craig M. | Overall Experience |
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The staff at this location are fantastic. Their consistently great service is really appreciated.

Ronald J.
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Super efficient and helpful

Toni H.
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Keep up the good work

Lily M. | Overall Experience |
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Staff and organization very responsive to the individual needs of the customer.

Wesley M. | Overall Experience |
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Staff are the best

rodney W.
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Le client n'a pas laissé de commentaire.

Vester C.
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Le client n'a pas laissé de commentaire.

Fred D.
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Your one-way rentals are a rip-off. You "estimate" the cost but then make my payment non-refundable. This is completely unacceptable. I will never rent from U-Haul again and will make it my cause in life to tell everyone I know via every media available, NOT to ever use U-Haul.

Clayton C.
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Le client n'a pas laissé de commentaire.

James M.
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Steering was very loose. A lot of play in steering wheel. Difficult to keep in lanes.

louis Y.
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Le client n'a pas laissé de commentaire.

Karen R.
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Le client n'a pas laissé de commentaire.

John U.
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Le client n'a pas laissé de commentaire.

Justin D.
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Location was convenient. Was very disappointed with lack of flexibility with uHaul service overall. I called 800 number and was told that I could not drop off at a different uHaul location without incurring a $600 penalty. In addition I was told I could get an extra day for $39. I was charged $39 + $20. Renting a uHAUL truck will be my absolute last resort in future and I will avoid at all cost.

Chris R. | Overall Experience |
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Staff friendly, accommodating and very easy to work with. Great facility!

Mike C.
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Le client n'a pas laissé de commentaire.

HT S.
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Le client n'a pas laissé de commentaire.

Jerry L.
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Le client n'a pas laissé de commentaire.

Bruce R.
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Everything was Great!

Kent S.
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Le client n'a pas laissé de commentaire.

rob e. | First Impressions |
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I was assigned a card swipe to check in each time I access my unit. Card would not work. They said dont worry about it, just set the alarm off. Was not a pleasant first experience. Hope they fix soon.

Tobi P.
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Le client n'a pas laissé de commentaire.

James P.
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Simple drop off and staff let me know I could leave provided I wanted a email for return.

Sandra C.
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Le client n'a pas laissé de commentaire.

Friedrich H.
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Outstanding experience, as always

MEADE M.
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Le client n'a pas laissé de commentaire.

janice C.
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Very smooth operation, efficient and readily available. Reserving on line was extremely convenient. Staff was most helpful and courteous.

Lisa M.
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Le client n'a pas laissé de commentaire.

Michael G.
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Le client n'a pas laissé de commentaire.

Brian B.
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Le client n'a pas laissé de commentaire.

Nathaniel V.
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Le client n'a pas laissé de commentaire.

William C.
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Le client n'a pas laissé de commentaire.

Rajan V.
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Le client n'a pas laissé de commentaire.

Robert T.
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Le client n'a pas laissé de commentaire.

Safwat M.
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Le client n'a pas laissé de commentaire.

Chris K.
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Le client n'a pas laissé de commentaire.

Luke R.
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So, the location and people were great and friendly. Equipment was also good. I had a bad experience though and I’m trying to give honest feedback. I did a local rental and the sign said $19.95 local. I asked what time I needed it back...I only used it for 3 hours and I was early on getting it back. My bill was $200. I was more than surprised. He said I was charged .99 per mile + the $19.95 that I was quoted. I think it’s unfair to be charged $200 when you are expecting $20. 10x what you were told is aggressive and I felt it was unfair. I told the guy about my situation and he gave me a $15 discount. I appreciated the effort and he was very kind but honestly....I still have a bad feeling about it. Luke Riffle 720-434-2841 RiffleL@bsci.com

Jennifer J.
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It was a great experience! Will rent again

Thomas R.
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Good service Thank you

Steven Francis C.
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Le client n'a pas laissé de commentaire.

Carlos C.
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The staff here are the best in town.

Ron K.
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Le client n'a pas laissé de commentaire.

James A P.
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Le client n'a pas laissé de commentaire.

Lonie H.
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Their organization would be a good start.

Brian B.
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Le client n'a pas laissé de commentaire.

sheri S.
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Outside of the truck was very dirty. Inside was dirty as well, with cigarette butts in the ashtray and built-up crime on the gear shifter, radio, door handles, etc. I spent 20+ minutes Clorox wiping the inside down! Your staff guy, at pickup time, Zac or Seth...not sure, couldn't understand him...anyway...when I picked up the truck was very curt, rude and unfriendly, he Forgot the dollie I rented. I had to come back...out of my way, the next day and get it... before my move! The overall attitude was indifferent, robotic and uncaring.

Michael L.
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Le client n'a pas laissé de commentaire.

Carter B.
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So friendly and efficient! I was there 3 minutes before they closed (due to bad traffic) and they were so kind in helping me so I didn't have to pay an extra day. We were all checked out in 5 minutes and they were beyond friendly about it. I so appreciated the extra effort and will definitely be using this branch again!!!

Jeffrey W.
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Le client n'a pas laissé de commentaire.

Janie H.
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The truck ramp was broken and could not be used. Also, when trying to contact them about the problem I was unable to reach the facility.

Jose C.
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Le client n'a pas laissé de commentaire.

Warren W.
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Spot on!

Rolando M.
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Le client n'a pas laissé de commentaire.

ross B.
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Very skilled, professional and friendly. Well done!

Lawrence S.
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Nothing...was a great smooth experience. The gentleman who took care of me had a great attitude and gave me service with a smile. Made sure i had the right amount of blankets and asked me if i had any questions. I've had an occasion to use this location before, that's why i came back.

Benton W.
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133K miles on this truck. It was relatively clean but the back cargo door wasn't fluid... It jammed but we were able to get it open. The gentleman who checked me out didn't seem to be incredibly interested in his job ... He seemed to be just working to collect a pay-check. Sorry to have to say that - but I own my own business and would want someone more personable than that to service my customers. Hope this helps!

Stanford K.
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Just dropped off here 4 times but very efficient

Lisa H.
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Le client n'a pas laissé de commentaire.

Robert H.
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Le client n'a pas laissé de commentaire.

Robert A.
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Le client n'a pas laissé de commentaire.

Jill S.
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Le client n'a pas laissé de commentaire.

Clifford K.
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Le client n'a pas laissé de commentaire.

David W.
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Le client n'a pas laissé de commentaire.

Delbert W.
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Le client n'a pas laissé de commentaire.

Patrick G.
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Great Service Team

Stephen J.
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Le client n'a pas laissé de commentaire.

A S.
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The staff was very helpful

LANNIE W.
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Reservations and pickup done easily and quickly

miles O.
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Le client n'a pas laissé de commentaire.

Diane D.
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Easy, professional and pleasant staff, clean vehicle, efficient process.

Melvin S.
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Le client n'a pas laissé de commentaire.

Bruce P.
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Le client n'a pas laissé de commentaire.

Linda B.
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Very helpful and friendly staff. Very convenient check-in/ check-out system, but the system was so slow, it would have been entirely faster to use paper. The U-Haul Corp needs to give those employees a faster internet connection so people aren’t all huddled over devices waiting for the transaction. Just FYI. Loved the ease, loved the experience. Would rent again.

MARK C.
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Speedy service

Jerry L.
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Fast and friendly team, good job

frank T.
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Le client n'a pas laissé de commentaire.

richard T.
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All ok

Daniel W.
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My experience was very good!

Pamela M.
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I used UHaul.com to return a trailer after hours; it was dark and i was alone. I watched when the Uhaul guy hooked it up originally and he easily dropped the trailer on the ball/mount. Seemed I could reverse the process later. I followed the video steps UHaul provides for disconnecting the trailer at return. But the final step, lifting the trailer off the ball/mount, was impossible. Called Uhaul for help; "George" could not and would not answer my basic questions. His suggestion was to pay a professional to come and help- and said he would send videos, though he didn't know if they were the same videos shared online during the UHaul "return" process. I sat in my truck in the dark, exhausted and super frustrated, waiting for the stupid video links when all I needed was friendly advice. Finally, another customer came to drop a trailer and helped me -- had to jimmy the connection to pull it apart, and it was HEAVY to lift. Why couldn't George-from-UHaul tell me a 6 x 12 trailer might not easily lift like the video demonstrated?! Why couldn't he ask me a few questions then suggest I might need a second person?

John Arthur M. | Overall Experience |
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Very clean and well maintained.

John Arthur M. | First Impressions |
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Nice facility

James L. | Overall Experience |
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I'm using U Haul again not this location because I needed to ship my stuff from Maine to Tennessee using one of your 8' by 5' U boxes.

Narsing V. | Overall Experience |
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Uhaul storage room was good but prices are very high. For short term 1 or 2 months I accept but for long term customers like more 3 months price is very high.

Esther C. | Overall Experience |
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Excellent facoility and staff .

Andy L. | First Impressions |
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Everyone at this facility was very helpful, and friendly . Very good experience.

Leland E. | First Impressions |
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Worked with me and helped me through the entire process.

Roberta k. | Overall Experience |
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Excellent service, friendly and helpful staff.

ROBERT W. | Overall Experience |
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It was always very clean and was easy to access. The items I stored for the last 3 years were safe and not harmed. Grateful.

Peter K. | First Impressions |
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Very accommodating!

Brent L. | First Impressions |
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The counter was very busy both times we stopped in on 7/5; but all employees were still very helpful and friendly. At no time did we feel rushed or had to wait a long time to be helped.

quore s. | Overall Experience |
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I have rented four storage units and 4 vehicles over the past 5 years. Your staff, especially recently, have been friendly, knowledgeable, My other unit is blocked a lot by other vehicles, inconveni

kevin w. | First Impressions |
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ALLpersonnell were very good

Sandra J. | Overall Experience |
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So grateful for all the guys and manager Jonathan at this uhaul place. Always helpful. Always had what i need. Always offered options. Thank you all at Cool Springs Mallory Uhaul of Tennessee!!!

Cecilia M. | First Impressions |
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Thank you for your customer service

brandon s. | First Impressions |
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Great staff. Very kind and very helpful!

David C. | First Impressions |
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Good equipment, great staff. Everyone was very helpful. Only complaint was, $92.00 for fuel from Memphis to Nashville. Trucks not real good on gas

gary b. | First Impressions |
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Mr. Nipps and his staff are awesome to work with, the store was spotless and very well organized and the guys were extremely helpful.

sherry a. | First Impressions |
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Polite and accommodating staff, clean and comfortable facility, easy access and adequate number of carts

Emily C. | First Impressions |
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Bert F. | First Impressions |
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No problems John was very helpful

PETER M. | Overall Experience |
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24-hour access computer system was down when I first tried to use it.

tiffany a. | Overall Experience |
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Great experience!

ralph s. | Overall Experience |
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Great service. Thanks

Alexander C. | First Impressions |
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Great staff & very clean & modern facility.

CHRISTINE C. | Overall Experience |
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John helped me and he was great

Keegan g. | Overall Experience |
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The only feedback I have is that if you have an issue w payment, you should call the customer not rely on email only...particularly if you’re gonna lock it down and potentially sell property.

Terry S. | Overall Experience |
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...

Paulette M. | Overall Experience |
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Great people to work with!

MICHAEL C. | First Impressions |
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Everyone in the office was exceptionally friendly and helpful. After explaining our needs, Daniel Evans & Jonathan Nipps found us the perfect solution. Excellent staff!!!

Stuart W. | Overall Experience |
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After 18 months and paid, I inquired about move out process early Dec 2018. Sometime mid Dec, my lock was removed, contents taken and customer ready lock placed in unit. No one knows what happened?

tiffany a. | Réservation |
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I loved the well-organized facility. It was clear where to pick up the equipment rentals with a nice, clean, customer service area. The employees were friendly and helpful. I'll definitely be back!

Jeffery S. | Overall Experience |
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Staff was very professional and helpful from start to finish the entire time I was doing business with them.

Paulette M. | First Impressions |
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Every one excellent!

Gary M. | Overall Experience |
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Everyone very friendly and helpful.

JOEL L. | Overall Experience |
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Brandon was very helpful and went above and beyond !!! Great store and experience

Vicki T. | Overall Experience |
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2nd time I used the storage space and always easy access, clean, and good workflow to and from storing items. I recommend 100%

LAWRENCE M. | Réservation |
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We asked about storage room rentals and our salesman informed us that one could be reserved in advance - huge help to us. Thank you for having a free box bin also. Great service.

Jessica H. | Overall Experience |
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This U-Haul location is the best one I have ever dealt with. They were helpful and polite. The facilities/equip were in great condition. I highly recommend them and would definitely use them again.

jerry p. | Overall Experience |
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One of the most helpful and friendly staffs I have worked with and the facility was great for my needs.

scott m. | Overall Experience |
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However, the tires on my trailer were completely bald. I didn't discover the tread danger until I was 1700 miles into my 2300 mile move. Luckily I didn't have a major accident. Scott Myers

elizabeth d. | Overall Experience |
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The people were friendly and helpful

Sandra J. | Réservation |
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Friendly and very helpful staff! Clean, safe , well-maintained and sophisticated facility.

Luke A. | Réservation |
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Amazingly convenient process... clean unit and easy load in. Super!

jerry p. | Réservation |
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Very helpful staff. Easy access to storage area.

Vickie J. | Réservation |
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My rep was awesome!!

ENOCH H. | Overall Experience |
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I had 2 storage units at your facility and have moved out of both of them due to an inability to access the units. The staff routinely park at the loading dock and you cannot get a parking spot.

Tiffany N. | Réservation |
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Mrs Bionica Rodriguez was amazing she was helpful and so understanding. I couldn’t of picked a better place

LYLE S. | Overall Experience |
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Cannot get in or out of storage parking. Too many trucks and trailers taking up space. Need to balance truck inventory vs access to parking

Jerry C. | Overall Experience |
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We moved out of this unit on June 16, stopped by the office and were told we were good to go. It took 2 phone calls to customer service and another in-person visit to get the contract closed.

sally g. | Overall Experience |
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This is a busy location. The staff is friendly and helpful. Hardworking, dealing with people who are moving can be difficult. They do their best.

David L. | Overall Experience |
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Great experience

JOHN M. | Overall Experience |
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We left due to frequent, continuous price increases,

Marie A. | Overall Experience |
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Everything was great

Alexandra L. | Overall Experience |
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Thank you.

WILLIAM F. | Overall Experience |
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Thanks for everything.

William J. | Overall Experience |
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Only issue was the facility was so overcrowded it was difficult to get into our initial unit due to trucks/trailers being parked in front of our entry door.

charity u. | Overall Experience |
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The only thing that I disliked was that the facility closed at 7. It would be helpful if it was open until 9pm. I understand if personel is required, that it be 7pm. Great customer service

KELLY S. | Overall Experience |
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Unit lock was drilled off with no explanation and I had to purchase a replacement. As I live in another state (18 hours away,) I was unable to investigate why my lock was off. CONCERNING!

Non reviews have been submitted for this location.

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