Customer Reviews for U-Haul Moving & Storage of Cool Springs

9 967 évaluations

1691 Mallory Ln   Brentwood, TN 37027
(Just north of the intersection of Mallory and Moores Lane)

(615) 372-0301

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(615) 372-0301

1691 Mallory Ln
Brentwood, TN 37027
(Just north of the intersection of Mallory and Moores Lane)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

LISSA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles L. 
Évaluation :
2

Truck had a whole in the roof which leaked onto 250 $worth of pillow ruining them. The truck was filthy and trash was left everywhere in the cab.

JEFFREY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra D. 
Évaluation :
5

No receipt provided at pickup in the dropoff area. I was told it would be emailed to my address. I have yet to receive it.

Dale H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felecia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
5

Make it known on your website what location receives what...make it easier to turn in equipment at any location..

Stephen C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAYLOR K. 
Évaluation :
2

There needs to be staff available to check people in for their rentals. We waited (with 4 other people behind us) a solid 15 minutes before someone even showed up at the desk to help us.

KELSEY G. 
Évaluation :
3

No place to park. The store was too full of items to sell you could not get to the checkout windows

Eliot M. 
Évaluation :
5

The service was great.

CHARLES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
1

Your workers are bully's lacking integrity and outright deceitful. I will never use the Brentwood site again and tell my associates not to either.

JERRY F. 
Évaluation :
5

Your employee (William) greeted me as I pulled in and directed me to a spot where I could park my trailer. He asked how I was doing and if everything went as expected with my rental. He quickly unhooked the trailer and asked if there was anything else he could assist me with. My experience, with the return of my trailer, could not have gone any better…well done William! Many thanks, Dale Seniff

DALE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroline S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelita T. 
Évaluation :
5

There was a last minute problem with my hitch set up. Brandon spent over an hour figuring out the problem and helping me so I could make my cross country move. Moving is stressful and Brandon helped lower my stress level with a smile. His entire team was helpful and had me on the road in no time. Thank you so much!

Heidi S. 
Évaluation :
1

The wiring that connects to my trailer is coiled up in the cargo area. In order to connect to my trsiler it nees torun out through and under the tail gatr. Every other hitch and wire connector is under the bumper and is in a bracket to be attached to. This is a very sloppy and unprofessional installation. I could have connected the wiring and lay it in the cargo area myself, I had Uhaul do it to get a professional job.

David B. 
Évaluation :
4

The only real negative was there was both dead & live spiders in our unit - the movers said they appeared to be brown recluse spiders.

Steve R.  |  Expérience générale 
Évaluation :
3

N/a

Cody S. 
Évaluation :
5

Awesome

Richard M. 
Évaluation :
1

The whole online process to check out a van was confusing and not user friendly. The parking is absolutely terrible. I paid for a dolly which I did not receive, majorly inconveniencing my sister and I who were moving an entire sectional alone.

Morgan S. 
Évaluation :
3

Way too crowded and no customer parking

Theresa A. 
Évaluation :
5

Fast and easy

Sarah J. 
Évaluation :
3

My original pick up location was closed and my truck for truck care wasn't there. Note on door sent me to Mallory location. M as anger was stressed and rude. One of the counter help was very polite and got me a truck.

Ronald E. 
Évaluation :
4

Quick drop off. No issues.

MARCELLA ANNA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY S. 
Évaluation :
5

Excellent service and very helpful!

WILLIAM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS C. 
Évaluation :
3

I do not have a receipt

Daniel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOLLY K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
5

The location and staff were very helpful, but I did have to stand in a line of several people because, I believe your APP is lacking in almost every way. I get to U-Haul and still have to answer questions and provide documents. Your APP should be a complete transaction, upload photos of licenses, etc. The app made it very confusing on where to return the rental. I had to have the customer service person change it. You need to take a look and make the APP seamless. It would same me and your staff lots of wasted time and energy.

TODD B. 
Évaluation :
1

I made my reservation 2 months ahead with a credit card on file for a 26 ft truck. I was out of town the week prior. On the way back to the UHaul store, I received several text messages changing my pick up location. I went to the store to inquire and not only were they rude but they then sent me to a location that was a privately owned store that was closed. They also changed my truck size down to a 20 ft truck. If that wasn't bad enough, they rented my reservation to someone else and charged it to my credit card on file!!!! I then was sent to another location in Madison Tn that didn't have a truck. These folks were at least sympathetic and found us a truck in Hendersonville Tn. This was a 4 hour experience trying to get a reserved truck that I put a credit card on file for. The kicker is that they charged my credit card and dispatched the truck to someone else!!! Still working on getting this fixed. May have to get my lawyer involved on this fraud case. To sum my opinion up, rent from Penske, Enterprise, or anyone but these rude, dishonest people. They don't care. Terrible organization!

DAREN G. 
Évaluation :
5

Excellent and appreciated service throughout the entire process.

JUSTIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

This place has everything needed pertaining to trailers, lighting and related services. U Haul Cool Springs is an excellent service location.

DOYCE S. 
Évaluation :
4

Even with a 12:00 appointment, I had to wait 1,5 hrs to complete. It would have help me if someone had called me to let me know that they were running an hour late. Staff was very nice.

Andrew N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James V. 
Évaluation :
5

Speed up the computer system, it was slow and caused delays.

Paul N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathaniel M. 
Évaluation :
5

Nothing! Staff is polite and professional. Staff made pickup and drop off fast and efficient. Great experience!

Bradford D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maryann K. 
Évaluation :
5

Total opposite of the rental location.

BYRON B. 
Évaluation :
4

never have any problems or issues here, very professional

Larry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Pleasant experience

TIM H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
4

The experience overall was great. The customer service was a lot better than I experienced with this location previously. My only complaint is that I left my car on their lot and someone hit it and damaged my front bumper and no one notified me.

Sierra S. 
Évaluation :
5

Great staff! Computer system very slow! Need a booster

Renee B. 
Évaluation :
5

John and the whole team are great. Love renting and buying supplies from that location.

Robert D. 
Évaluation :
3

this location is VERY understaffed and the trainee (who was nice) was completely incapable of attaching my car to the transport -- even I was watching him make mistakes which another employee fortunately corrected. The wait was very long, the truck windshield very dirty. Again, people were nice but just way understaffed and that one very undertrained employee hooking cars to trailers! That's crazy!

JAMES T. 
Évaluation :
5

Our experiences with your facility are consistently excellent. This move in was no exception. Keep up the good work!

Krista S.  |  Premières impressions 
Évaluation :
2

Despite the above postive response, 2 things not asked were cost and actual access. I moved to a storage facility with twice the room for roughly the same cost. And multiple times I drove over there during off hours to find that all of the parking spaces to load/unload were filled up by or blocked by U-haul trucks and trailers. Very frustrating.

STUART W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda B. 
Évaluation :
5

Accommodating, busy but helpful

Brenda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nathalie P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTINA E. 
Évaluation :
5

I always default to this location, as they have all I need in one visit. Excellent service and quick turnaround.

herbert C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
4

Customer service rep named Jon did an exceptional job in helping me re book the uhaul and get everything resolved.

Alex O. 
Évaluation :
5

The app check in process is awesome

Nicholas B. 
Évaluation :
1

Worst experience ever. Gross negligence of maintenance of truck caused me to call roadside assistance. The mechanic found bad leak of grease on drive system - hub or axle, four badly dry rotted tires, and rims that were badly corroded. He said he could not repair and the truck would not have made it out of TN without wheels seizing up and potential catastrophic accident. I would expect nothing less than a Senior Manager calling me and an attempt at partial or full refund. We had to get entire load transferred to a new truck which set our move behind schedule with significant associated cost of missed work and move plans.

Bradford P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICE B. 
Évaluation :
5

I was treated very well at front desk. Given all the details and instructions. I will give 10 out of 10 and recommend to all.

SACHIN V. 
Évaluation :
2

The guy that hooked up the equipment seemed unsure of themselves of what he was doing. He needs more training.

Hulet T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOGANANDH P. 
Évaluation :
4

Check in wait time was not good but other than that they did a nice job.

Daniel R. 
Évaluation :
5

Dolly and pad which fixed truck needs to removed , if needed please give and it's occupied space and not able to utilities that space

PARIVENDHAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Riane V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
3

This facility was well lit but incredibly overflowing with trailers and trucks with no clear signage for dropping trailers. I managed to squeeze the trailer into a spot big enough for the drop-off. The after-hours drop-off app needs some serious work. It was very unclear. Then when I got to the "Share My Location" button, the screen just froze and I could do nothing further. I had no idea if the system had logged the trailer in and recorded it as dropped off or not. Having driven 40 min to get there, I wasn't going to haul the trailer away just to bring it back in the morning. So, I left it there and called back at 8:00 am the next day. Was told that the trailer had been checked in and "You're all good." That auto drop-off app is certainly not what I'd call "user friendly" and seems far more complicated than it needs to be.

daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK M. 
Évaluation :
5

I have not received my email receipt

Ted S. 
Évaluation :
5

Excellent service à la clientèle

VIRGINIA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

Great place, made it really easy to hook up and go. Had the required wiring harness for my vehicle and bought that, but they also had any other supplies for moving I could have needed.

Joseph S. 
Évaluation :
5

Everything went great! Smooth and easy :)

Monica A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Randall S. 
Évaluation :
3

Improve your associates rental knowledge.

PAUL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myron N. 
Évaluation :
5

Staff was great and helpful. Thank you. I'll use that location again.

JOSEPH M. 
Évaluation :
2

Being a Saturday morning when we scheduled pick up, that is obviously a busy time of day as most people want to move/rent items on saturdays. We spent an *hour and a half* waiting in line and at the counter trying to rent our trailer. That was a whole hour and a half that we lost for loading up our items. Obviously more people need to be scheduled to work Saturday mornings. When we got back to return it, there were loads of people working on returning items. Probably about 5 or 7, compared to the morning where there were 3.

MADISON M. 
Évaluation :
5

Solo no me gustó el cobro del seguro sin pedirlo

Edifer r.  |  Premières impressions 
Évaluation :
5

Original appointment time had issues but all resolved and had hitch installed

John N. 
Évaluation :
5

Thank you Uhaul staff, you have made this process effortless.

ROBERTA B.  |  Expérience générale 
Évaluation :
5

The manager and the overall customer service were outstanding! I had just come in from a long one-way truck haul with a car dolly. They made the process easy and stress-free. Also rented a storage unit. Highly recommend this facility!

colleen c.  |  Premières impressions 
Évaluation :
5

I've always had good experiences here. The staff is hard working and helpful

Andrew S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua M.  |  Premières impressions 
Évaluation :
3

Too busy and hectic. Hard to find parking space by the dock.

Benno B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leonard w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M.  |  Premières impressions 
Évaluation :
5

Staff is very nice and helpful

JAMES P.  |  Expérience générale 
Évaluation :
5

All staff are polite, personable and professional. They're extremely helpful no matter the task at hand. I made a "major" error and rather make a big deal out of the situation, it was handle in the most "customer friendly" approach, knowing I was completely embarrassed. I've been in several times since and am not the least bit uncomfortable.

Alicia H.  |  Premières impressions 
Évaluation :
5

Compared to my previous Uhaul experience, this facility in Tennessee was excellent and should be a model on professionalism and their layout of operations was excellent.

Scott Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R.  |  Expérience générale 
Évaluation :
4

Rental Rep was very helpful and patient. Se showed me a few units until finding the right one. She gave me the special rate with out having to ask. I only saw that the hallways were small. Location is convenient.

ROBERTA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Alice W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol B.  |  Expérience générale 
Évaluation :
5

A FANTASTIC place!!! All the employees were helpful and friendly!!!! The entire dwelling was clean and neat. They do need a bigger parking lot. All uhaul managers and employees should be trained by Jonathan and his staff!!!!

Diane U.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful to us, polite and kind. Excellent service! Thank you!

David B.  |  Premières impressions 
Évaluation :
5

We had a great experience with the staff and location! Staff very friendly and helpful. The location is very clean and secure.

VALERIE A.  |  Expérience générale 
Évaluation :
5

EVERYONE was FANTASTIC!!!!!

Diane U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNETTE K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J.  |  Expérience générale 
Évaluation :
1

We could rarely find a place to park at the unloading zone to load and unload or load items. Most spaces were blocked by Uhaul trucks and a couple of cars that had rented trucks, but were not actively unloading or loading and needing the dock. On several different occasions we asked that someone please move a UHaul vehicle so we could pull up to the large loading dock (it fits about 8-10 vehicles, all spaces blocked) and they would not. They were never busy, so it was not a staffing issue. One time, they witnessed us struggling to get things to our vehicle (if not pulled to the dock it is hard to get to. your car) and one guy just kept using a week blower on the drive when we had begged them to move a truck so we could unload easily. Will NEVER go back to that location. STAY AWAY if you need access to your indoor storage facility!

Pamela B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy F.  |  Expérience générale 
Évaluation :
5

They were so helpful and the facility was exceptionally maintained. I felt safe there and felt my stuff would be safe there.

RANDALL T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike K.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly staff!

Darci P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Expérience générale 
Évaluation :
5

Excellent job Uhaul! Even used your moving service marketplace and it worked great. Merci!

ray r.  |  Expérience générale 
Évaluation :
5

The only issue I had was with the A/C. My unit was on the 3rd floor and last summer the AC broke. It was out for a few weeks, I believe, and I was told they were trying to fix it. I don't Know exactly how long it was broken, but I was concerned about my items. Fortunately nothing got ruined. Coming into 2021 summer, it still feels warmer (over 85) in the area so not sure if AC is still broken. You may want to check it out.

KATELYN K.  |  Expérience générale 
Évaluation :
5

Absolutely wonderful experience. The price was competitive, but what really drew me in was the facility itself. It was neat and well equipped. Unloading the truck and bringing my belongings into my storage unit was so easy here, as the facility had every cart I could possibly need. It took only a handful of trips for a full 3 bedroom apartment. I could not have asked for a better experience. Oh and the staff were so friendly, helpful and knowledgeable; they were able to help me choose the perfect sized unit.

Kandace S.  |  Expérience générale 
Évaluation :
5

Very nice storage and trucks too!

ray r.  |  Premières impressions 
Évaluation :
5

I have been there for years. Really a good facility.

REAC L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ZACH P.  |  Expérience générale 
Évaluation :
4

No issues....nice storage facility.

Robert S.  |  Premières impressions 
Évaluation :
4

Thank you for approving our late payment when me and my family member was struggling with finances and not throwing away our home belongings.

FRANK M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore P.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniel y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT COE J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Expérience générale 
Évaluation :
5

Service was amazing!

Alberto B.  |  Premières impressions 
Évaluation :
5

By far, the BEST rental experience I have ever had. We came for a U-Haul and left renting a storage space. The truck was super clean and everyone was very friendly. Well done!!

ASHLEY R.  |  Premières impressions 
Évaluation :
5

All the staff we encountered were friendly and knowledgeable. Everything was explained well and all questions answered.

Tom S.  |  Premières impressions 
Évaluation :
3

Whether you rent a van or a storage unit, the process is so slow and inefficient. What is the point of doing the leg work online, only to add another 30-45 min when you get there. This is consistent irrespective of state or location.

Zouhair L.  |  Premières impressions 
Évaluation :
5

Excellent Customer Service, Clean Facility, Friendly and Helpful

JACQUITA G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K.  |  Expérience générale 
Évaluation :
3

The facility closed due to snow

Chris P.  |  Premières impressions 
Évaluation :
5

The staff is so courteous and helpful - definitely 5 star facility. Customer Service is not dead - they are A-1.

JACQUITA G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Y.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassius P.  |  Premières impressions 
Évaluation :
5

Aubrey assisted me over the phone while I was traveling, and Jon and Jeff assisted me while I arrived at the location. All went above and beyond to ensure that all of my questions were answered, and my needs were met. I couldn't be happier with the location and the service that received. Great location! Great Team!

VALERIE A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W.  |  Premières impressions 
Évaluation :
5

Jonathan was extremely helpful!

Courtney S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G.  |  Premières impressions 
Évaluation :
5

Great folks work in your local office. Helpful, friendly & consistent in their approach to help us secure & use the facility. This is our second time using this location. Both times have been a very positive experience. Thank you, Steve Ray

Steve R.  |  Premières impressions 
Évaluation :
2

I was assigned a card swipe to check in each time I access my unit. Card would not work. They said dont worry about it, just set the alarm off. Was not a pleasant first experience. Hope they fix soon.

rob e.  |  Premières impressions 
Évaluation :
5

Mr. Nipps and his staff are awesome to work with, the store was spotless and very well organized and the guys were extremely helpful.

gary b.  |  Premières impressions 
Évaluation :
5

No problems John was very helpful

lisa F.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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