The location at Copperfield is a very good one! I rent from that location every time I need a rental. Rhonda, the manager, and her staff are all very professional and friendly! I highly recommend that location for your truck rental needs!ðŸ'ðŸ¼HARRIET B.
Customer Reviews for U-Haul Moving & Storage of Copperfield
Pour nous contacter
Houston, TX 77095
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 8h am à 6h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.MICHELL H.
There was some hay in the trailer they gave me and one corner of the flooring needed to be screwed down. The male employee I spoke with was very polite and professional. Overall above average.Eric C.
Le client n'a pas laissé de commentaire.TREVOR B.
Le client n'a pas laissé de commentaire.Clive G.
Le client n'a pas laissé de commentaire.JOHN L.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.JOHN G.
They could not find the key to my vehicle, so it was a waiting game and missing information. The cab reeked of cigarette odor, so I had to drive with the windows down. There was problem with returning the truck using the app, because the site would not recognize my location; therefore I could not finish the process and had to wait and return it in person.BJ D.
Le client n'a pas laissé de commentaire.RAUL M.
Everyone was very friendly and fast. Great place to rent from, will use again.Rodney B.
Le client n'a pas laissé de commentaire.MARCUS G.
Excellent customer service in, and out the door.HECTOR V.
the agent who checked me in and out was very professional and assisted with my initial mount and dismountDEREK D.
Whenever I called to schedule a uhaul, the lady on the phone wasn't very helpful or nice. She had a full multiple minute conversation with someone else in the office talking about FaceTiming them and talking about work problems all while I was on the phone listening and didn't care to put me on hold or anything. My order was scheduled incorrectly for 12am instead of 12 noon and that caused problems when I came to pick up the truck, I had to wait for another one to come. However, Rhonda was very helpful and her customer service was fantastic when I arrived. A very great employee that went above and beyond to provide a great experience with uhaul and fix the issue. Anytime I need another, I will go to her.TIMOTHY BLAKE R.
Lots of issues with uploading license and credit card information into Uhaul system.CLAUDE B.
Rhonda was rude when I asked my rep for a Military discount and stated that they aren't making any money off the weekend rental. I tried to return the truck after hours and the website gave me an error stating that they couldn't track my location outside in the parking lot. I returned Sunday morning and things were much better with Randy.DONALD J.
Truck was very old and drove very poorly and was jerking most of the time. This truck should not be in service.. it is old and at end of life for this rental fleet.DAVID K.
Le client n'a pas laissé de commentaire.LEONARDO L.
Rhonda Holliday was the best!kyle m. | Premières impressions
Young man at the counter was very nice and help full I would use this location againSTEWART M.
Le client n'a pas laissé de commentaire.JERE C.
Everything and everyone was amazing. The experience was way above average and the staff was extremely knowledgeable and professional.ololie R.
Fire everyone who works at the Copperfield location and start over It has been almost 2 weeks and I'm still waiting for a credit to my account for a charge that was incorrect I could talk for hours about what a cluster this entire experience was, hours on the phone with customer support and it is still not right If you really give a hoot, call me 713.256.5285 Cindy PaulPAUL E.
Everyone was very helpfulHector G.
Le client n'a pas laissé de commentaire.Al W.
All was great. Fast and efficient service.NORMA G.
Keys disappeared after I dropped in drop box and no camerasâ€¦.FAITH J.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.MARY R C.
Le client n'a pas laissé de commentaire.DUSTIN M.
I reported that the vehicle that I rented pulled hard to the right if you let go of the wheel. He stated he appreciated that because they don't get a chance to road test vehicles.John F.
Le client n'a pas laissé de commentaire.MARY R.
Great customer service, knowledgeable friendly and helpful staff - efficient!WILLIAM H.
Le client n'a pas laissé de commentaire.STEPHEN G.
Le client n'a pas laissé de commentaire.Pitt L.
The lady who helped me (Rhonda) was friendly and efficient. Merci.MILLARD B.
Not much at all your manager Rhonda was amazingJOHN G.
Transmission was shifting lateDenny T.
The manager on site was very courteous and helpful.myron T.
Le client n'a pas laissé de commentaire.Nicole M. | Premières impressions
Le client n'a pas laissé de commentaire.ADAN V.
Le client n'a pas laissé de commentaire.NICOLE A.
Le client n'a pas laissé de commentaire.Terry W.
Organized and well run. This is a large U-Haul location and they are helpful and efficient.Thomas F.
Le client n'a pas laissé de commentaire.ROBERT P.
Everything good!BRENDA G.
Le client n'a pas laissé de commentaire.INGRID W.
The service was very professional.Myron T.
I had questions about how to check in and out when i arrived. I went inside to ask my questions, and the older woman who I believe is the manager of the facility was extremely rude to me and acted like i should be familiar with it already. She assumed I needed to return a truck as well when all I said was that I needed to check in for my storage unit. She acted like my question highly inconvenienced her and basically told me I told them something they didn't. Then when she did finally explain it to me she was very condescending. The storage unit was nice but the downstairs floor smelled like wine.Jared C. | Online Move In
Le client n'a pas laissé de commentaire.Jonathon J.
The Store owner was great in terms of knowing exactly how to assist me and my issues that I was dealing with in a Timely manner .SIRWAN O. | Premières impressions
The staff is above great! Manager is in need of a promotion. Great customer interaction. I actually trust her and I don't say that about any business..Edwin N. | Expérience générale
Have better running trucks....My travel was only 59 miles and I had to put 7gallons of gas to get it back to the mark. That's 8,42 miles to the gallon; That's ridiculous. Then, when I returned, I find out I am charged 1,09 $/ mile verses the 0,89 cent per mile. Ronda never mention there is an up-charge. When customers come to U-Haul it's because there are no other options; not because we like getting ripped off.SCHATZEL H.
Son muy buenos en lo que hacenSigfrido G. | Expérience générale
Service was prompt and courteous . The staff is friendly and do their best to accommodate the customers needs . I will use their services again for sure.ANTONIO S.
Le client n'a pas laissé de commentaire.Victoria H.
Everyone who I had contact with was friendly, professional and helpful.TRACEY H.
Le client n'a pas laissé de commentaire.BOBBY H.
Le client n'a pas laissé de commentaire.CHARLES B.
I would give the location 5 stars, but I had a reservation, arrived early, but still had to wait 30 mins for my rental.TOM B.
Le client n'a pas laissé de commentaire.johnathan h. | Premières impressions
Le client n'a pas laissé de commentaire.brandy r. | Expérience générale
Went on Sunday. Outstanding customer service. Very pleased.CHRISTIAN M.
Le client n'a pas laissé de commentaire.FERNANDO C.
Le client n'a pas laissé de commentaire.DENISE G.
Rhonda was very helpful, informative and professional during the move in.Stephen M. | Online Move In
Le client n'a pas laissé de commentaire.TERRY G.
Super nice customer service. Beyond patient with everyone waiting and even on the phone. Nicest Uhaul we've ever experienced. Would definitely return to this location. Not sure what the guys name was this morning but he was very professional and went above beyond to be kind.DOUGLAS B.
Le client n'a pas laissé de commentaire.YOUNG K.
My card was used but I did not rent this vehicle. I had to cancel my Credit Card. Call me at 713-870-1480 Robert MartinolliROBERT M.
Le client n'a pas laissé de commentaire.Carlos A.
Le client n'a pas laissé de commentaire.Carlos A.
Le client n'a pas laissé de commentaire.Yaxiel V.
Everything goodTAMARA P.
Le client n'a pas laissé de commentaire.cale A.
Le client n'a pas laissé de commentaire.Sara P.
Le client n'a pas laissé de commentaire.SENAD C. | Expérience générale
Staff was super friendly and efficient!ROBERT H.
El olor dentro del carro, un ambientador o algo asÃ, de lo demÃ¡s excelente trato y la atenciÃ³n perfectahely enrique D.
Le client n'a pas laissé de commentaire.katrina g. | Expérience générale
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.LINDA S.
Professional, Smooth and easy Transition! I was in and out when I rented it and when I brought it back. Very Friendly and knowledgable Staff!LINDA T.
Le client n'a pas laissé de commentaire.Barbara B.
Le client n'a pas laissé de commentaire.RUBEN C.
Le client n'a pas laissé de commentaire.SUYAPA A.
Le client n'a pas laissé de commentaire.PETER W.
The people there are great and super fast get you in and out fastRaul T.
Awesome customer service Quick and fast Thank uElizabeth R.
Truck needs maintenanceTrent T.
Le client n'a pas laissé de commentaire.ELIAS F. | Expérience générale
Le client n'a pas laissé de commentaire.JOSEPH J.
App for phone did not work very well because location website worked intermittently, I had to go to the counter, Employees were friendly. Credit card reader did not work and employee had to enter credit card number manually. It slows the check-in process. Special recognition for Rhonda and Roberto, Rental truck had a number of scratches and nicks, I had to take pictures because there were so many at check-inORLANDO R.
Le client n'a pas laissé de commentaire.CARLOS A.
Le client n'a pas laissé de commentaire.DAVID H.
The staff was very welcoming and friendly.Melanie J.
Best friendly staffRAFAEL S.
Le client n'a pas laissé de commentaire.MARK F.
Le client n'a pas laissé de commentaire.GREGORY V.
Le client n'a pas laissé de commentaire.MARIO R.
No commentCheryl J. | Expérience générale
I keep opting out of safemove and still get charged the 14 $fee. They did this to us two weeks ago on another rental and I don't understand what the point of opting out when you're booking online, if they're just going to still charge when you pick up the rental. We have coverage through our insurance so don't need it and my husband told the lady he didn't want it since we know they charged us last time for itJOSIAH C.
Le client n'a pas laissé de commentaire.Thin N.
Le client n'a pas laissé de commentaire.GREGORY W.
Le client n'a pas laissé de commentaire.MICHELLE S.
Le client n'a pas laissé de commentaire.Carlos C.
Son personas que me ayudaron mucho y atendieron con mucho respeto y dedicación. Mi respeto para las personas que me atendieron en esa unidad, estoy bien agradecido con ellos. Que Dios los bendigaSigfrido G. | Premières impressions
Le client n'a pas laissé de commentaire.PATRICE W.
The trailer would not track behind the truck. It swayed from side to side. It needs attention bad!Jerry R.
Le client n'a pas laissé de commentaire.William M.
Le client n'a pas laissé de commentaire.ALAN M.
Everything was great! Quick in, hook up, and out, and return was the same! Very courteous staff!REBECCA S.
We had moved from Fort Benning, GA and were exhausted. We got here 5 mins before closing. The staff was very friendly and helpful despite our very late arrival. Seeing that I was very pregnant offered to help us and accommodate our storage needs.brynn A. | Premières impressions
Le client n'a pas laissé de commentaire.katrina g. | Premières impressions
Le client n'a pas laissé de commentaire.Raymond G. | Premières impressions
As usual, with all of my Storage and moving needs, U-Haul is A-1. I used someone else once before and truly regretted it. I came back to where I knew I would get great service from. Excellent service, Excellent Team. Always A Job Well Done Copperfield Team!!! Thank You For All You Do!!Keitha C. | Expérience générale
Le client n'a pas laissé de commentaire.Steven B. | Premières impressions
Le client n'a pas laissé de commentaire.Rochelle D. | Premières impressions
Le client n'a pas laissé de commentaire.Martha C. | Expérience générale
Wonderful storage , courteous and helpful.Darrel M. | Expérience générale
Le client n'a pas laissé de commentaire.Michael K. | Premières impressions
ExcelenteNurys R. | Premières impressions
Le client n'a pas laissé de commentaire.ELIAS F. | Premières impressions
The storage units was so clean, well organized and all the equipment to use was great. I didn't have any issues and will definitely be using their service againVenita J. | Premières impressions
Staff were excellent with customer service.sharon c. | Expérience générale
The staff was excellent! They went out of their way to be helpful and assist me above and beyond my expectations. Thankssharon c. | Premières impressions
Le client n'a pas laissé de commentaire.Kneeli K. | Online Move In
Rhonda Holiday was great to work with. She was very helpful and explained completely. It was an extremely busy day for her and her staff, but she treated me like I was the only customer she had. I appreciated all that she did for me in a very stressful situation for both of us.david c. | Premières impressions
Le client n'a pas laissé de commentaire.Jermaine R. | Premières impressions
Rhonda absolutely first class professional - she should be in upper regional management in my humble opinion Copperfield / Houston TXTOM L. | Expérience générale
Le client n'a pas laissé de commentaire.chuk h. | Premières impressions
Ownership here is on top of things and runs a great businessCarl T. | Premières impressions
My only complaint was that the elevator was not in service afor 2 consecutive weekends. It has been fixed but this delayed me from being able to keep my move out schedule and thus incur another months rent. I understand mechanical things break but the elevator was showing reliability issues for weeksDANNY T. | Expérience générale
The staffs where so nice and co operative .VICTOR W. | Premières impressions
Le client n'a pas laissé de commentaire.MALVIN G. | Premières impressions
Le client n'a pas laissé de commentaire.CLINTARA B. | Premières impressions
Rhonda Holliday is incredible. She understood immediately that I was under stress from the winter storm damage to my home, the packer, and movers coming all at once, and the last thing I had to do so I could rest after 2 days of not much sleep, and having not eaten or showers in 2 days. I am a Business Coach that specializes in Conscious Business, and Empathy IS a huge part of any business's success. She applied Empathy that soothed and comforted. That is WHAT is key to success. Bravo.Donna W. | Premières impressions
Le client n'a pas laissé de commentaire.BROOKE W. | Expérience générale
Please pay more attention to the phone Is hard for somone to answer the phoneHIram S. | Expérience générale
Le client n'a pas laissé de commentaire.Wesley M. | Expérience générale
Good looking Manager too!!!💋donald c. | Expérience générale
The staff and facility were good as always, which is why I continue to return to this location. It the Mobile application that is horrid. It was very irritating for the mobile check out not to work. I spent at least 30 minutes trying to check out. Also, the mobile check-in did not work either. I ended up having to go inside which defeats the purpose of using Mobile. So now I may be charged an extra 20 $because I couldn't submit proof of check out. Please work on the applications, both the customer and employees have bad experiences.Danielle J. | Expérience générale
They took care of me.lajuanna g. | Expérience générale
Le client n'a pas laissé de commentaire.Angla C. | Expérience générale
You should verify email address, I did not rent from you, god only knows what was stored there. They didn't even want to give you a good email address. YOUR BAD......paul s. | Expérience générale
Very friendly customer service very friendly workers worked with me wen I had no where to put my stuff..Laura D. | Expérience générale
Le client n'a pas laissé de commentaire.Zeneakia I. | Expérience générale
Staff was not always friendly or helpful. Difficult to make monthly payment over the phone. Unit was broken into with no help from management or concern. Would never rent a storage unit from this location again.Susan S. | Expérience générale
Ryan was wonderful. If i ever need another storage facility, i will go there.. Very kind and professional.Susan J. | Expérience générale
Le client n'a pas laissé de commentaire.Angla C. | Premières impressions
Le client n'a pas laissé de commentaire.Lindsay B. | Premières impressions
Thanks everyone for the storagejosue j. | Expérience générale
Le client n'a pas laissé de commentaire.Tanishea M. | Premières impressions
Ryan and his staff were excellent..I would highly recommend them....Thanks Ryan!Susan J. | Premières impressions
Le client n'a pas laissé de commentaire.Mehrdad F. | Premières impressions
This facility is well managed, all employees are kind and courteous. Manager is helpful and his leadership shows within the entire staff. The entire staff gets FIVE STARSMARIO N. | Expérience générale
Everyone was super helpful, it was my first time and the taller guy made me feel at home. I had a few other storage units to look at. But the homely vibe he game me sold me there. Thanks so much for that! Especially since moving is stressful, he definitely calmed my nerves lol. Thanks so much ❤️shazia l. | Premières impressions
Le client n'a pas laissé de commentaire.Maria G. | Expérience générale
Le client n'a pas laissé de commentaire.Anita C. | Premières impressions
Le client n'a pas laissé de commentaire.CORY F. | Expérience générale
Randy was extremely helpful, knowledgable and pleasant to work with. . Great customer service and personal skills. Bery positive attitude and a good rep for u haul.Maria G. | Premières impressions
Le client n'a pas laissé de commentaire.Robert S. | Expérience générale
My storage was broken into. Didn't receive any help from staff...Jevon B. | Expérience générale
Roaches everywhere!!!!!db j. | Premières impressions
This UHaul location is the best!! Above and beyond all the time.Suzanne F. | Expérience générale
Le client n'a pas laissé de commentaire.Skyla G. | Expérience générale
Y’all are terriblevictoria k. | Expérience générale
Good location for the price.Perry S. | Expérience générale
Great service - timely serviceSkyla G. | Premières impressions
Quincy was so helpful! I am thankful for his assistance. However, office hours at this location aren't to my liking. I arrived 10 minutes before closing and needed someone to assist me with entering my unit as I had lost my key card. The door was locked and no one would come to the door to assist me. I was told through the closed door that yes they are still open but the lock the door and shut down the system 10 minutes before closing. There was one young man that was out side that I asked if he could assist me and he tried to get the door open to the units but could not. I was grateful for him but the other guy in the actual office was complete unhelpful and rather rude. He could have at least unlocked the door to tell me their procedures. Not shout through a closed doorMegan A. | Expérience générale
Everything was good I didn’t have any problems it was fast .Julia R. | Premières impressions
MerciJuan R. | Expérience générale
Ryan is amazing he's a really great person with a heart, very understandable and made me feel like part of the Uhaul family. I would definitely recommend friends and family to the Copperfield Locationdeanthony h. | Expérience générale
Le client n'a pas laissé de commentaire.Jayna B. | Expérience générale
Le client n'a pas laissé de commentaire.Rusty G. | Expérience générale
Très bienPeter J. | Premières impressions
Has always been a pleasure working with U-Haul !!! Thanks!!!!jon v. | Expérience générale
I wished that I could give you all more stars.Charles M. | Expérience générale
Great ServiceKennedra N. | Premières impressions
Great service!Erik L. | Premières impressions
Ability to access storage was a pain as I had to input my code 4 times most of the time to get both doors to open. This involved walking back and forth 2 times.Linda C. | Expérience générale
Poor customer servicemarco u. | Expérience générale
Everything was great and the staff was really helpful ty so muchShella S. | Premières impressions
THANKS FOR YOUR SERVICES!Shameka F. | Expérience générale
BienSeyyed m. | Expérience générale
I was satisfied with the facility.Catherine M. | Expérience générale
Derronne was awesome!Melissa W. | Premières impressions
I have these U-Haul storage for many years. However, this last time 2/2019 to 8/3/2019, I ended up with my belongings covered in mold. Please contact me firstname.lastname@example.org very sadJacqueline G. | Expérience générale
Excellent service à la clientèleJoseph D. | Premières impressions
Representatives very friendly and very helpfuljon m. | Premières impressions
Out of the 2 different individuals over the course of 4 visits to this facility I will not comment on one of them but would like to praise Jarrod. He was efficient and easy to work with.Scott R. | Expérience générale
Ty was very helpful with all thay I needed. He spent time wirh me to explain my options. Very respectfulAngelica M. | Premières impressions
Very helpful & courteous!Claudia C. | Premières impressions
Employee needs to more professional when dealing with customers.Natika J. | Premières impressions
Even though there was some mix ups and an unruly customer, everyone there helped and had solutions. Impressive!Zserilyn F. | Premières impressions
Tiffany was very thorough and polite. Not only was I greeted w/a smile, I was greeted w/a sense of urgency to assist. She made my rental experience a pleasant one.Lolly R. | Premières impressions
.Shameka F. | Premières impressions
Ms. Denise Flores was very knowledgeable and efficient at her job and I had a great time purchasing my storage space.Jerry S. | Premières impressions
Everything was great.Zeneakia I. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!