Customer Reviews for U-Haul Moving & Storage of Copperfield

5 361 évaluations

8330 Hwy 6 N   Houston, TX 77095

(281) 855-0347

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 8h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(281) 855-0347

8330 Hwy 6 N
Houston, TX 77095

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 8h am à 6h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Le client n'a pas laissé de commentaire.

Quang L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex P. 
Évaluation :
5

This location was terrific. My complaint is with the UHaul app which apparently does not have very good interface with each UHaul location. I first tried to rent from an independent provider & the app made it seem like I could do an after hours return. Thankfully the owner of that store called to let me know that I could not. I then used the app to reserve a trailer at Copperfield Moving & Storage. Through the app, I asked if I could do an after hours return. I got an immediate text saying I could not. After realizing the unreliability of the app, I called several other places looking for 24 hour service with no luck for the equipment I needed. Just after I decided to cancel the whole project, I got a call back from Copperfield Moving & Storage to say they could accommodate an after hours return despite the message I had received from using the app. The process took up my whole morning because of all the confusion. It was no fault of the location. Everyone there was friendly & knowledgeable.

Tracy P. 
Évaluation :
3

UHaul needs to inspect their trucks for basic maintenance issues before sending them out I rented trucks the past 2 weekends in a row. The first truck had a headlight out. This time my truck's Air Conditioning was not working.

Nancy J. 
Évaluation :
5

the equipment malfunction was not on the. and was kind of hard to notice . The trailer mounting was cracked and broken in 2 spots only visible from a certain angle . In addition the tire just happened to reach the end of its life on my trip . This stuff just happens and every other time has been perfect .

Joseph M. 
Évaluation :
5

Customer service was excellent. In and out very quickly

Rebecca R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie H. 
Évaluation :
5

Everyone was great, knowledgeable, quick and efficient

virgie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
5

No smoking allowed in vehicles

Rebecca B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

corey O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Friendly and fast service. Great value, rented a motorcycle trailer and it worked great. Merci.

Ryan V. 
Évaluation :
5

Yal are doing great!

Belin da E. 
Évaluation :
5

Keep up the good work

Shamanda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA A. 
Évaluation :
5

Understaffed , there were 8 people in line which it took an hour to drop off

curtis D. 
Évaluation :
5

Excellent location and amazing staff!

DanIel M. 
Évaluation :
5

The place where I dropped the equipment off was not the original location that I was given for a drop off. The drop off location originally was closed because it was Sunday. However the Copperfield location was open so I drove the equipment there. When I arrived there were eight people ahead of me and it was 8:15 AM. The manager in this location was alone at the time and working the counter. He was also doing double duty by running out side to the rentals And getting them prepared for the customer. It was amazing to see him working two Check-in stations at one time And getting the rental trucks and vans for the customers. When I walked into the location I thought it was going to take quite some time but in the matter of 20 minutes this person processed everyone through. He was also very upbeat and positive. Shortly after that another employee showed up it was also very professional and helpful. This is truly an outstanding location and I would recommend it to anyone who would visit this location for all of my hauling needs.

Mark C. 
Évaluation :
3

I had the following issues: 1. I was attempting to checkin via the app, and could not get the lock open to retrieve the key. The very nice lady manager was finally able to get the lock open after fiddling around with it for a good while. 2. The bar that allows you to adjust the seat forward and backward was jammed. The manager discovered that if you pull up exactly in the center it works. 3. After leaving, I noticed the "check engine" light was on, so I had to return to UHaul. The same very competent lady manager determined that the gas cap had not been screwed on tightly by the previous customer. She fixed if for me. 4. That night on the way home, I discovered the left headlight was out. I would only recommend to a friend because the manager was very competent. However, the overall experience was not satisfactory. Good thing I was not on a deadline.

Nancy J. 
Évaluation :
5

The staff member who took care of me was professional and fast. Very smooth operator. The only problem was after-hours check-in. It wouldn't connect or work after multiple attempts. I had to leave the truck and U-Haul charges a service fee.

ANDREW B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joseph H. 
Évaluation :
5

Management is amazing. Store ran very well.

Matt P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor S. 
Évaluation :
5

The lady manager that is blond is super nice and concerned about the business doing well . She really wanted to know what she could do to make it a better experience .

Joseph M. 
Évaluation :
4

The employees here were very helpful and made sure all the equipment was there and as it should be before I pulled out of the parking lot.

Colin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER J. 
Évaluation :
5

Every Uhaul location is run by a different owner, from what I can tell. Rhonda and the team at Uhaul Copperfield just get the great customer service part. I have rented from this location multiple times for my company and they always stick the landing. Very, happy with this location. i actually drive past another location just to go to this one. They have a large inventory and always seem to get it right.

Adrian V. 
Évaluation :
5

For me the staff was straightforward and professional and really nice.

Keisa J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvina G. 
Évaluation :
5

Cargo van was saturated with cigarette smoke. Had to drive with windows down. Overestimated mileage and wasn't credited anything.

Jenifer K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karmisha E. 
Évaluation :
5

Rhonda is amazing. She always has a smile on her face. She greets each and every customer with a friendly Hello. Thanks Rhonda for being the person you are.

Schrhonda W. 
Évaluation :
2

Truck leaks oil on my driveway I returned the truck with the same amount of gas it had when I picked it up and they charged me for gas . That ask if you have any questions or concerns email us I did but no response back

Bret S. 
Évaluation :
3

The owner/manager was rude and did not give the same level of customer service to all customers. The 10" truck I rented needed servicing, poor acceleration and brakes were slipping.

BOBBIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken B. 
Évaluation :
4

Staff seems a little overwhelmed. Might need to increase manning.

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve H. 
Évaluation :
4

I used after hours drop off, which worked fine

Timothy N. 
Évaluation :
5

The Were able to suggest exactly what I needed it worked out perfectly for the task at hand. Very helpful!

Patrick W. 
Évaluation :
4

The process to rent needs to be streamlined. The process takes far too long. Also, the website appears a bit deceiving. When researching the prices for rental, the mileage rate was not provided.

Jonathan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liliana D. 
Évaluation :
3

The Lights were not working I had to use hazard lights to make it back to the store.

Bali B. 
Évaluation :
1

Truck fuel gauge must be broken also was charged a rental charge on top of the rental rate which was not disclosed during booking.

Todd M. 
Évaluation :
5

Todo estuvo bien grasias

JOSE C. 
Évaluation :
5

Everyone was very helpful and the trailer performed well. Merci

MICHAEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gina G. 
Évaluation :
5

The U-Haul website on the internet was not functional last evening when I attempted to return in the trailer on the U-Haul website with my account login.. It had errors on each of my three attempts and sent two e-mails with a receipt from a similar rental 3 years ago. On a positive note, the U-Haul location at 8330 Hwy 6 N is the best U-Haul franchise I have encoutered in many moves over the decades (I am 66). The manager at this location (Rhonda) and her employees always provide a high level of customer service, professionslism, courtesy and no hassles. It's an impressive operation!

PERRY S. 
Évaluation :
5

Best location I've ever used.

MICHAEL C. 
Évaluation :
5

Revisar que tenga el camion su chequeo antes de entregarlo al cliente, de ahí me apareció muy bien la atención y el personal muy amable fue una experiencia increíble

Shirley R. 
Évaluation :
5

Quick experience

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taha A. 
Évaluation :
5

Excellent staff and very helpful. Thank you so much for everything.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alvaro Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hines W. 
Évaluation :
2

Had truck barely 2 hours and had to take it back due to tire light coming on. No discount was offered.

Stephanie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary J. 
Évaluation :
5

Great workers!

anthony C. 
Évaluation :
5

Personnel amical.

renee B. 
Évaluation :
1

I scheduled 24/7 reservation. It took an hour to get the lock off. Roadside never called me back. Worst experience ever.

Takeyla P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caroline O. 
Évaluation :
5

I have been a customer several times and always I have received excellent service. I have other locations close by, but I prefer the service at the Copperfield location. Merci.

IRMA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fansico C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale K. 
Évaluation :
5

Very nice rep who checked us in, communicated with us about our trip and welcomed us to Houston.

Johnathan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES L. 
Évaluation :
4

Good rental experience

Pamela T. 
Évaluation :
5

Very quick and easy process once the order was placed on line. Spent very little time in the office.

Severiano O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy P. 
Évaluation :
5

Great customer service friendly faces

angela A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
5

Everything was done excellently, and the agents were exceptionally professional and curtious. Ms Rhonda there is my "Star". She was so accommodating and helpful. Both visits were outstanding. Everyone, this "is" the location to visit for your rental needs. Thank you !

MARY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanie C. 
Évaluation :
5

Great service

NOHEMY M. 
Évaluation :
5

The employees were very helpful. Quick and friendly service.

Thaddeus M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sara l.  |  Premières impressions 
Évaluation :
5

Nothing. Rhonda the manager does an excellent job of running this location. She is a huge asset to U-Haul.

otis W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAQUITA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lisa Z. 
Évaluation :
5

The staff was very helpful from beginning to end. Fast and efficient, we will continue to use Uhaul for our moving needs. Thank you for your assistance we appreciate it.

melissa T. 
Évaluation :
5

Rhonda and her Team always provide extraordinary Customer Service. I do business with this location 5-6 times a year and have for the last 5 years. They are always attentive and are conscious of my time. The bottom line is I drive by 3 other locations to use this one. And always will as long as Rhonda is running the Show

Bruce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmie G. 
Évaluation :
5

This place has some of the best customer service!!!!! The storage units was clean and well taken care of. The staff is awesome, in fact you can tell it runs off on the customers. I've never seen so many friendly people happy to move. I would recommend this place to anyone!!! In fact I bet you won't find a better place to do business with. Thank you all for the help and wonderful customer service

Tareek B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steffany J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector M. 
Évaluation :
2

They didn't tie down the car correctly and it almost came off dolly we had to call road assistance to help us the gentleman was very helpful in explaining how to do the ties and how to tighten it but soon after the ties came off both of them at two different times we finally did it ourselves and had to stop at extra and stay an extra night to get home very stressful trip will not recommend U-Haul again

John A. 
Évaluation :
5

Friendly and fast service

Gammy E. 
Évaluation :
5

Staff was friendly ,helpful, well organized. Truck was clean. Best uhaul rental in cypress.

Brenda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olga F. 
Évaluation :
5

Rhonda had an excellent costumer service

RICARDO A. 
Évaluation :
4

The sign for returning trucks needs to be placed better as well as renters shouldn't have to make an account with your company

alisha M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AUTRIA L.  |  Premières impressions 
Évaluation :
3

During my move out there was no one at the front desk to help me. I had to walk around the facility to find someone.

Donna W.  |  Expérience générale 
Évaluation :
5

Cool staff

GABRIEL P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fardrell L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry W.  |  Expérience générale 
Évaluation :
5

I must say this Copperfield U-Haul faculty those folks in there was totally awesome they were professional she was kind she took a time out with me help me to understand the pricing and also her employees when I called back and had questions I mean it was a wonderful experience and I definitely will recommend this to anyone

KENDRICK J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF S.  |  Expérience générale 
Évaluation :
5

No issues at all great customer service friendly staff and quick in and out process would use again!

LATISHIA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURIE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON B.  |  Expérience générale 
Évaluation :
1

The manager was excellent in every way. Smart. Competent, knowledgeable, helpful. Staff mostly lazy and incompetent. Ignorant, useless.

PAT P.  |  Expérience générale 
Évaluation :
5

I didn’t have any issues everything went smoothly!

LATISHIA H.  |  Premières impressions 
Évaluation :
5

Rhonda was awesome and you can tell she really knows what she is doing. She definately knows the in and outs of that very busy business and handle phone calls while helping us and was very polite to all.

THOMAS C.  |  Premières impressions 
Évaluation :
5

Professional and handled everything quickly

tessie m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie S.  |  Expérience générale 
Évaluation :
5

Very helpful & polite service.clean & secure surroundings

Sharon M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myra J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myra J.  |  Expérience générale 
Évaluation :
2

They were busy instead of helpful. Untrained on trailers & hitches. Manager gave me a storage that they have out of order. Which caused me to have to load trailer & go to another storage when they were about to close.

Carl R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krisdlyn R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aliz S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOBY N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R.  |  Premières impressions 
Évaluation :
5

The storage is very clean and all the people working their are good and friendly when l forget to lock my storage they call and put another padlock for me and nothing is missing in it all the Woker that attend to me are very polite

omotayo k.  |  Expérience générale 
Évaluation :
5

Excellent customer service Very helpful employees

sebastian p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica y.  |  Expérience générale 
Évaluation :
5

The general manager at the 8330 Highway 6 North Houston Texas 77095 facility, Rhonda holiday she is the best, I've been going through some hard times moving to one place to another and she has been there to help me every step of the way

CYNTHIA H.  |  Premières impressions 
Évaluation :
4

I can’t say much now because l just park my good there yesterday but very good and the office people are good am talking about the one on highway 6

omotayo k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA P.  |  Expérience générale 
Évaluation :
5

We were welcomed and assisted and the process thoroughly explained. Thanks Uhaul

Darion S.  |  Premières impressions 
Évaluation :
5

I am very happy with the service I received from this location. Will refer others to this location.

Elizabeth P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Egan S.  |  Expérience générale 
Évaluation :
3

The movers y'all recommended were horrible!!! Slow, late by 3+ hours, didn't care about breakables. They put all my breakables stacked on each other and turned them sideways or just tossed them in. We now have broken item. We wrote top//upward arrows and labels. No need to treat stuff like that. The older guy even said they work smart not fast.... Sorry you mean slow to screw ppl outta money bc you get paid hrly

Stephanie F.  |  Premières impressions 
Évaluation :
5

Excelente servicio y atención. Gracias por todo.

REITEL C.  |  Expérience générale 
Évaluation :
5

Man. Gee is the man. Very friendly very professional. Very thorough. Thank you for helping me through my transaction. A must have employee.

Hellen W.  |  Premières impressions 
Évaluation :
5

Overall, the service was great, all employees were friendly and helpful.

Judy D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tenesha b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer s.  |  Expérience générale 
Évaluation :
3

I gave 3 stars because my lock was cut off of my storage, and I had to pay to get the new lock cut off to have access to my unit. I was not happy.

SHAWNDRICKA P.  |  Expérience générale 
Évaluation :
5

Randy was always very professional and helpful whenever I needed assistance. His demeanor was always pleasant and eager to provide great service. I'll recommend your services to all my family and social media friends, great service with outstanding results.

donald j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISE C.  |  Expérience générale 
Évaluation :
2

To much to text you can call 346-279-6137 and and to speak heather

Heather k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth P.  |  Premières impressions 
Évaluation :
2

I wish the storage units were open 24/7. I missed the deadline by 5 minutes and wasn't able to move my belongings into my unit and had to rent the truck for another day. Very inconvenient and expensive.

Tatyanna C.  |  Premières impressions 
Évaluation :
3

Other than my things getting ruined uhual took care of me and my family.

ANGEL F.  |  Expérience générale 
Évaluation :
1

I have so many things to say. Every time I have gone there need it for storage or for rental it has been a huge ordeal and a mess. I would mention customer service but there isn't any it's absolutely horrible there are no friendly faces no one knows what's going on or who is doing what. You're supposed to have 24 hour access but when you try to access your storage unit after 930 at night you cannot the doors are locked and you can't get in, bathrooms are absolutely disgusting and I would not even recommend this location to someone I didn't like

Erin V.  |  Expérience générale 
Évaluation :
5

Rhonda Holliday was the best!

kyle m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole M.  |  Premières impressions 
Évaluation :
3

I had questions about how to check in and out when i arrived. I went inside to ask my questions, and the older woman who I believe is the manager of the facility was extremely rude to me and acted like i should be familiar with it already. She assumed I needed to return a truck as well when all I said was that I needed to check in for my storage unit. She acted like my question highly inconvenienced her and basically told me I told them something they didn't. Then when she did finally explain it to me she was very condescending. The storage unit was nice but the downstairs floor smelled like wine.

Jared C.  |  Online Move In 
Évaluation :
5

The Store owner was great in terms of knowing exactly how to assist me and my issues that I was dealing with in a Timely manner .

SIRWAN O.  |  Premières impressions 
Évaluation :
5

The staff is above great! Manager is in need of a promotion. Great customer interaction. I actually trust her and I don't say that about any business..

Edwin N.  |  Expérience générale 
Évaluation :
5

Son muy buenos en lo que hacen

Sigfrido G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johnathan h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandy r.  |  Expérience générale 
Évaluation :
5

Rhonda was very helpful, informative and professional during the move in.

Stephen M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SENAD C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katrina g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIAS F.  |  Expérience générale 
Évaluation :
5

No comment

Cheryl J.  |  Expérience générale 
Évaluation :
5

Son personas que me ayudaron mucho y atendieron con mucho respeto y dedicación. Mi respeto para las personas que me atendieron en esa unidad, estoy bien agradecido con ellos. Que Dios los bendiga

Sigfrido G.  |  Premières impressions 
Évaluation :
5

We had moved from Fort Benning, GA and were exhausted. We got here 5 mins before closing. The staff was very friendly and helpful despite our very late arrival. Seeing that I was very pregnant offered to help us and accommodate our storage needs.

brynn A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katrina g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond G.  |  Premières impressions 
Évaluation :
5

As usual, with all of my Storage and moving needs, U-Haul is A-1. I used someone else once before and truly regretted it. I came back to where I knew I would get great service from. Excellent service, Excellent Team. Always A Job Well Done Copperfield Team!!! Thank You For All You Do!!

Keitha C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rochelle D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Martha C.  |  Expérience générale 
Évaluation :
5

Wonderful storage , courteous and helpful.

Darrel M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K.  |  Premières impressions 
Évaluation :
4

Excelente

Nurys R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIAS F.  |  Premières impressions 
Évaluation :
5

The storage units was so clean, well organized and all the equipment to use was great. I didn't have any issues and will definitely be using their service again

Venita J.  |  Premières impressions 
Évaluation :
5

Staff were excellent with customer service.

sharon c.  |  Expérience générale 
Évaluation :
5

The staff was excellent! They went out of their way to be helpful and assist me above and beyond my expectations. Thanks

sharon c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kneeli K.  |  Online Move In 
Évaluation :
5

Rhonda Holiday was great to work with. She was very helpful and explained completely. It was an extremely busy day for her and her staff, but she treated me like I was the only customer she had. I appreciated all that she did for me in a very stressful situation for both of us.

david c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jermaine R.  |  Premières impressions 
Évaluation :
5

Rhonda absolutely first class professional - she should be in upper regional management in my humble opinion Copperfield / Houston TX

TOM L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chuk h.  |  Premières impressions 
Évaluation :
5

Ownership here is on top of things and runs a great business

Carl T.  |  Premières impressions 
Évaluation :
4

My only complaint was that the elevator was not in service afor 2 consecutive weekends. It has been fixed but this delayed me from being able to keep my move out schedule and thus incur another months rent. I understand mechanical things break but the elevator was showing reliability issues for weeks

DANNY T.  |  Expérience générale 
Évaluation :
5

The staffs where so nice and co operative .

VICTOR W.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Malvin G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLINTARA B.  |  Premières impressions 
Évaluation :
5

Rhonda Holliday is incredible. She understood immediately that I was under stress from the winter storm damage to my home, the packer, and movers coming all at once, and the last thing I had to do so I could rest after 2 days of not much sleep, and having not eaten or showers in 2 days. I am a Business Coach that specializes in Conscious Business, and Empathy IS a huge part of any business's success. She applied Empathy that soothed and comforted. That is WHAT is key to success. Bravo.

Donna W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BROOKE W.  |  Expérience générale 
Évaluation :
4

Please pay more attention to the phone Is hard for somone to answer the phone

HIram S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley M.  |  Expérience générale 
Évaluation :
5

Good looking Manager too!!!💋

donald c.  |  Expérience générale 
Évaluation :
3

The staff and facility were good as always, which is why I continue to return to this location. It the Mobile application that is horrid. It was very irritating for the mobile check out not to work. I spent at least 30 minutes trying to check out. Also, the mobile check-in did not work either. I ended up having to go inside which defeats the purpose of using Mobile. So now I may be charged an extra $20 because I couldn't submit proof of check out. Please work on the applications, both the customer and employees have bad experiences.

Danielle J.  |  Expérience générale 
Évaluation :
4

They took care of me.

lajuanna g.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angla C.  |  Expérience générale 
Évaluation :
1

You should verify email address, I did not rent from you, god only knows what was stored there. They didn't even want to give you a good email address. YOUR BAD......

paul s.  |  Expérience générale 
Évaluation :
5

Very friendly customer service very friendly workers worked with me wen I had no where to put my stuff..

Laura D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zeneakia I.  |  Expérience générale 
Évaluation :
1

Staff was not always friendly or helpful. Difficult to make monthly payment over the phone. Unit was broken into with no help from management or concern. Would never rent a storage unit from this location again.

Susan S.  |  Expérience générale 
Évaluation :
5

Ryan was wonderful. If i ever need another storage facility, i will go there.. Very kind and professional.

Susan J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angla C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsay B.  |  Premières impressions 
Évaluation :
5

Thanks everyone for the storage

josue j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanishea M.  |  Premières impressions 
Évaluation :
5

Ryan and his staff were excellent..I would highly recommend them....Thanks Ryan!

Susan J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mehrdad F.  |  Premières impressions 
Évaluation :
5

This facility is well managed, all employees are kind and courteous. Manager is helpful and his leadership shows within the entire staff. The entire staff gets FIVE STARS

MARIO N.  |  Expérience générale 
Évaluation :
5

Everyone was super helpful, it was my first time and the taller guy made me feel at home. I had a few other storage units to look at. But the homely vibe he game me sold me there. Thanks so much for that! Especially since moving is stressful, he definitely calmed my nerves lol. Thanks so much ❤️

shazia l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORY F.  |  Expérience générale 
Évaluation :
5

Randy was extremely helpful, knowledgable and pleasant to work with. . Great customer service and personal skills. Bery positive attitude and a good rep for u haul.

Maria G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S.  |  Expérience générale 
Évaluation :
1

My storage was broken into. Didn't receive any help from staff...

Jevon B.  |  Expérience générale 
Évaluation :
1

Roaches everywhere!!!!!

db j.  |  Premières impressions 
Évaluation :
5

This UHaul location is the best!! Above and beyond all the time.

Suzanne F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Skyla G.  |  Expérience générale 
Évaluation :
2

Y’all are terrible

victoria k.  |  Expérience générale 
Évaluation :
3

Good location for the price.

Perry S.  |  Expérience générale 
Évaluation :
5

Great service - timely service

Skyla G.  |  Premières impressions 
Évaluation :
3

Quincy was so helpful! I am thankful for his assistance. However, office hours at this location aren't to my liking. I arrived 10 minutes before closing and needed someone to assist me with entering my unit as I had lost my key card. The door was locked and no one would come to the door to assist me. I was told through the closed door that yes they are still open but the lock the door and shut down the system 10 minutes before closing. There was one young man that was out side that I asked if he could assist me and he tried to get the door open to the units but could not. I was grateful for him but the other guy in the actual office was complete unhelpful and rather rude. He could have at least unlocked the door to tell me their procedures. Not shout through a closed door

Megan A.  |  Expérience générale 
Évaluation :
4

Everything was good I didn’t have any problems it was fast .

Julia R.  |  Premières impressions 
Évaluation :
5

Merci

Juan R.  |  Expérience générale 
Évaluation :
5

Ryan is amazing he's a really great person with a heart, very understandable and made me feel like part of the Uhaul family. I would definitely recommend friends and family to the Copperfield Location

deanthony h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayna B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rusty G.  |  Expérience générale 
Évaluation :
5

Très bien

Peter J.  |  Premières impressions 
Évaluation :
5

Has always been a pleasure working with U-Haul !!! Thanks!!!!

jon v.  |  Expérience générale 
Évaluation :
5

I wished that I could give you all more stars.

Charles M.  |  Expérience générale 
Évaluation :
5

Great Service

Kennedra N.  |  Premières impressions 
Évaluation :
5

Great service!

Erik L.  |  Premières impressions 
Évaluation :
4

Ability to access storage was a pain as I had to input my code 4 times most of the time to get both doors to open. This involved walking back and forth 2 times.

Linda C.  |  Expérience générale 
Évaluation :
1

Poor customer service

marco u.  |  Expérience générale 
Évaluation :
5

Everything was great and the staff was really helpful ty so much

Shella S.  |  Premières impressions 
Évaluation :
4

THANKS FOR YOUR SERVICES!

Shameka F.  |  Expérience générale 
Évaluation :
5

Bien

Seyyed m.  |  Expérience générale 
Évaluation :
5

I was satisfied with the facility.

Catherine M.  |  Expérience générale 
Évaluation :
5

Derronne was awesome!

Melissa W.  |  Premières impressions 
Évaluation :
1

I have these U-Haul storage for many years. However, this last time 2/2019 to 8/3/2019, I ended up with my belongings covered in mold. Please contact me jackieg62@hotmail.com very sad

Jacqueline G.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Joseph D.  |  Premières impressions 
Évaluation :
5

Representatives very friendly and very helpful

jon m.  |  Premières impressions 
Évaluation :
5

Out of the 2 different individuals over the course of 4 visits to this facility I will not comment on one of them but would like to praise Jarrod. He was efficient and easy to work with.

Scott R.  |  Expérience générale 
Évaluation :
5

Ty was very helpful with all thay I needed. He spent time wirh me to explain my options. Very respectful

Angelica M.  |  Premières impressions 
Évaluation :
5

Very helpful & courteous!

Claudia C.  |  Premières impressions 
Évaluation :
2

Employee needs to more professional when dealing with customers.

Natika J.  |  Premières impressions 
Évaluation :
5

Even though there was some mix ups and an unruly customer, everyone there helped and had solutions. Impressive!

Zserilyn F.  |  Premières impressions 
Évaluation :
5

Tiffany was very thorough and polite. Not only was I greeted w/a smile, I was greeted w/a sense of urgency to assist. She made my rental experience a pleasant one.

Lolly R.  |  Premières impressions 
Évaluation :
2

While the facility may have looked secure, it was not. My unit and several other units were broken into. Security cameras locked doors. inside job is all I can say.

CURT C.  |  Expérience générale 
Évaluation :
5

Hello, I've left all ur stuff in storage. U have 14 days to move it out. But the other stuff I'm use a Uhaul cuz u got a lot of stuff

MIchelle G.  |  Expérience générale 
Évaluation :
5

Staff and management was very professional and understanding of my storage needs

Kerry B.  |  Expérience générale 
Évaluation :
1

I was not told that there was a late fee charge. I called to inquire and the rep was horribly rude. You should not have people like that as customer service reps.

beluchi e.  |  Premières impressions 
Évaluation :
3

S.O.

PATRICE B.  |  Expérience générale 
Évaluation :
5

.

Shameka F.  |  Premières impressions 
Évaluation :
3

Facility inside climate control smells like water damage very bad. Might want to look into this

Kacce B.  |  Expérience générale 
Évaluation :
5

Easy process and awesome customer service. I was in and out in no time with no worries or stress.

Joycelyn W.  |  Premières impressions 
Évaluation :
5

........well done overall.....hats off to Ryan, Denise & Norman for their help coordinating the rentals & help with the trucks & storage.....

Mike H.  |  Expérience générale 
Évaluation :
4

Ms. Denise Flores was very knowledgeable and efficient at her job and I had a great time purchasing my storage space.

Jerry S.  |  Premières impressions 
Évaluation :
5

When the management changed and Ryan came in, you could definitely tell the difference in overall customer satisfaction.

Jose C.  |  Expérience générale 
Évaluation :
5

Very helpful and available staff. Facility, as well as the restroom, always clean. Easy access to storage unit when needed. Ryan was a pleasure to work with.

Paul D.  |  Expérience générale 
Évaluation :
5

Everything was great.

Zeneakia I.  |  Premières impressions 
Évaluation :
4

Your prices are too high!!

Melane C.  |  Expérience générale 
Évaluation :
3

Got my propane tank filled and the lady didnt know what she was doing and said she was super nervous and it took her forever to figure out how to fill it

Brandon F.  |  Expérience générale 
Évaluation :
5

no issues whatsoever and they sent reminder email to make sure i did not forget to pay each month, very helpful!

GINA W.  |  Expérience générale 
Évaluation :
5

Thank you for helping me

lisha p.  |  Premières impressions 
Évaluation :
5

The sales representative named Norman at the Copperfield location was very helpful & knowledgeable. His customer service was over the top, definitely need to give that guy a raise or promotion.

Michael H.  |  Expérience générale 
Évaluation :
5

Excellent service. Thanks

elio m.  |  Premières impressions 
Évaluation :
5

Staff members was helpful and friendly.

tamara g.  |  Expérience générale 
Évaluation :
5

Unisex bathroom very clean

Eric L.  |  Premières impressions 
Évaluation :
3

I would have left an above average rating but Francisco was extremely rude over the phone. The manager, Ryan Smith was wonderful and had exceptional manners and offered great customer service.

susan l.  |  Réservation 
Évaluation :
5

I rented for 2 years and never had a problem.

DENISE H.  |  Expérience générale 
Évaluation :
5

Good business here.

ADLAI D.  |  Expérience générale 
Évaluation :
5

Ryan was very courteous and located the most convenient storage unit for the size I needed. Showed me how to access unit and even helped me unload two pieces from the Uhaul truck. Great service.

Paul D.  |  Réservation 
Évaluation :
5

I have stored with Copperfield U-Haul on more than one occasion as well as rented a moving truck - always a great experience. Merci.

Wendi H.  |  Expérience générale 
Évaluation :
5

The staff was remarkably helpful, friendly, and responsive. Virtually every time I was onsite, someone was cleaning the facility; it was immaculate.

John F.  |  Expérience générale 
Évaluation :
4

Some people are accomodating and nice...keep it up for those people.

henry y.  |  Réservation 
Évaluation :
2

All of my furniture, clothes, pictures and basically everything ruined.

SUNCEE S.  |  Expérience générale 
Évaluation :
2

There was mold on many of my items when we moved out. Several were damp like water had gotten in. It was always hot in the building. The security doors only worked 50 % of the time

BROOKE B.  |  Expérience générale 
Évaluation :
1

My property my whole lively hood was damage, mold & mildew. No one has shown empathy that my children and I have to sleep eat and sit on the floor in our home. I lost things that have sentimental valu

Asia R.  |  Expérience générale 
Évaluation :
5

These guys are the best!

Tyson A.  |  Expérience générale 
Évaluation :
4

The only issue I had was that several times there were U-haul trucks being stored in the small number of parking spaces next to the dock which limited the access to the storage facility.

VINCE A.  |  Expérience générale 
Évaluation :
4

Was a storage unit holder from Oct '17-May '18 (& made frequent trips). When I got ready to remove my items out, I was told I needed a code -in a very rude way. 1st time learning the about the codes.

Kimberly O.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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