Customer Reviews for U-Haul Moving & Storage of Corona

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

U-Haul was filthy. Hood and windshield were spattered with mud. The tank was below E so I had to immediately go to the gas station because I was afraid of getting stranded right away. I stressed my concern, and the guys were not helpful in providing a solution like adding gas or giving me another truck that had more gas.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

5

The whole staff was so kind and working so hard. Great experience

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

Faster Check In and less processing! More employee hustle!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Keep up the great work!

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

2

I was late returning the van about 4 hours, and they charged me for a day.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

1

What is the point of having “self checkout” on our phones, when we have to wait in long lines just to get the keys??? No difference than regular reservations. Boo.

Évaluation :

5

I was 100 % satisfied with both friendliness and professionalism of the 3 staff members that assisted me today - just keep up the good work and thank you for your service in these trying times.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Not sure

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

4

Was disappointed that I didn't get credit for a full tank when I pickup tye truck it was 1/4

Évaluation :

5

Draco was very nice, give him a raise

Évaluation :

5

Was great all aspects

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The moving van I rented was almost out of gas. Because if this, my rental fee was discounted significantly. That was a pleasant surprise.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

5

You are the best, don't ever change.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

everything great

Évaluation :

4

I'd like to see the gas tank filled all the way.

Évaluation :

1

The amount of gas listed on my receipt was incorrect it was at 1/4 tank not 7/8 and Juan Paez-Montiel said he would make the correction on the computer. When I checked the truck in with a half of tank of gas they wanted to charge me for not filling up to 7/8 of a tank. Also although I only drove 60 miles Corona, Ca to N. Hollywood they charged me 65 miles over 55 mile limit.I feel that I uhaul is a fraud and will never use them again.

Évaluation :

5

The service and assistance I received was excellent.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

I rented a truck on 2 consecutive days. The workers were great but I think the office was short staffed. Both days we had to wait a bit to be helped, they did the best they could.

Évaluation :

4

Secure your lot. I did nor want to leave the the trailer on Sunday night at 5:30. Too many homeless in cars all around your lot.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellent services

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

Customer service is poor, multiple times I've been here and I am not satisfied with the service.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Ensure that there is a vehicle check on the vehicles BEFORE rental. My gas tank sensor (attached to the gas tank) on the 26ft family mover was broken off (due to either a defect or somebody trying to siphon gas). I was leaking gas for 2 miles and pulled over.Keep in mind I rented the truck in California, where gas is $5/gal. I called Uhaul and my problem was resolved by roadside assistance in an hour or so

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Prix

Évaluation :

5

The representative provided good service.

Évaluation :

3

The truck had less than half a tank when we picked it up. We were told people siphon gas from the trucks all the time. The manager offered to fill up the tank for the people in front of us, but not us. Unprofessional.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Long line and long wait . Front windshield was dirty.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

11-29-2021 1. On arrival I discovered about 10 people in line with no one behind the counter. 2. I located the attendant 'Josue' in the yard and he immediately received my rental and closed the bill.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

3

The initial rental process takes way too long just to rent a trailer. 3 phone numbers? Seriously? I only have one phone! Now the return process was awesome! 11 stars out of 10.

Évaluation :

2

Truck was empty, the gas was siphoned out the night before. Gas cap off. I ordered a dolly and blankets, did not receive them. Check in and out should have been easy on my phone but it was disorganized and I had to go in to pick up and return the truck anyway.

Évaluation :

2

I waited in line for one hour. Only one front desk worker.

Évaluation :

4

Improve on providing current availability of one-month- free-storage for customers.

Évaluation :

1

The service light for the airbag kept coming on sporadically, and the AC controls were glitchy. All of that aside, my biggest complaint was the extra $20 charge I received for bringing the vehicle back after hours. This is a total scam! I called the location to ask why I was charged this fee. The guy who answered the phone asked me if I told them I would be bringing it back after they closed. I told him that I absolutely told the manager that helped me that I would be bringing it back at 8 pm and I entered that time when I booked it online. He then told me that the person who checked me out (again the manager) should have told me that I had to check the vehicle in online. I told him that noone told me that. He then told me that it was written on the contract that you had to check the vehicle in online to avoid the fee. I reviewed the contract. It was NOT! I explained this to the person on the phone, who then said, "well, there are signs posted everywhere." I asked him where they were because I had to drive and walk around a dark lot to find where to drop the keys.. The person who checked me out did not bother to tell me where the drop box was or to pull the van up for me. He was in such a hurry to leave he handed me the keys and pointed put the van on the lot. What was advertised as $19,95 was sold to me at $47 and somehow ended up costing me $72. Totally ridiculous and then the people working there treat you as if you are stupid when you ask why.

Évaluation :

5

Great!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Tank empty, engine light on, reservation made by call center on truck that wasn't available. Etc,etc,etc.

Évaluation :

5

Nothing.... They explained everything very well

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

So, first location, the previous renter did not return the truck and apparently didn't leave a proper call back number. However the women who was helping me was great and found me another truck. At the other location, I went from getting my $50 credit to no credit. The truck was empty on gas, and when I filled it the gas gage didn't work properly. On top of that the alignment to the truck was off and I had to hold the wheel at a 15 degree angle to go straight. When I told the person when dropping of the truck he said, "that is normal for these trucks." When I called the customer service number they were helpful and listened. But really didn't seem to care of all my issues. They all seem small, but when moving this add up the anxiety of having to move.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

3

When I returned the trailer to 314 E 6th Street Corona around 7:30 p.m. on Wednesday 11/17/21 I was appalled at how many homeless people in cars were in and on the property. I was afraid to walk from the parking lot into your facility's office area. I can't understand why there is not a eight foot chain link fence around the property, especially for your customer and employee's safety. Plus it would stop equipment being vandalized and gas being siphoning out of returned vehicles with full gas tanks.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Worst customer service around. Replace the manager! Go elsewhere you will be better off.

Évaluation :

5

Well let me start by saying one you change my date of departure twice without informing me or calling me to you changed the location where I'm going to pick the RV or I'm going to pick the trailer up without calling me or texting me so I would give you guys a zero-star on that.! Am I upset absolutely the only saving grace, would be to let you know that Shari at your Corona on 6th and Main Street Sherry Siri was absolutely redeemed all your qualities that you did not show she was fantastic I would recommend that woman at that location to anybody and everybody thank you Sherry for fixing all the bad things that U-Haul did.! That doesn't excuse you guys okay you guys still are in my s*** list for all the things that you did wrong.! I use you guys and now I'm very worried about what I have to do it to get a U-Haul.! Let me say that sherry made everything right there was a woman who well-represented U-Haul better than anybody I could imagine

Évaluation :

4

The check engine light was on in the truck we got. You need to check before customers use the vehicle.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

Maintain equipment clean and in good working order. Equipment did not have gas. Had to wait close to 45 minutes to return the truck Customer service should be more efficient

Évaluation :

5

Everything went smoothly. The staff was friendly, the truck ran great.

Évaluation :

5

Thank you for making this a better faster experience and Han the last one! What great improvements!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

My contact called for $14,95 per day rental. Final billing shows $20 per day rental. Not happy about this

Évaluation :

3

Make sure Our check on a daily basis regarding the problem with the gas tanks been cut and drained out making us a customers wait longer to see if you have a working vehicle

Évaluation :

3

Change your gas level policy. Let me be clear. The 26' truck was great, the staff was great but your gas gauge protocol is unfair. The gauge showed a certain level at the U-Haul parking lot. I drove it 2 miles down the street and it dropped to empty. I put $30 which was 6,09gal and the fuel gauge did not move. I drove a total of 12 miles on the odometer from the time I left U-Haul parking lot to the time I returned it. Even at 7 miles per gal, that would have only consumed 2 gallons of fuel. For me to argue that the fuel gauge is defective was unnecessary. Therefore, I am not recommending U-Haul to others.

Évaluation :

5

Keep everything the same but offer senior discounts.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.