Customer Reviews for U-Haul Moving & Storage of Costa Mesa

10 435 évaluations

2680 Newport Bl   Costa Mesa, CA 92627
(On Newport Blvd between Fair and Mesa / Off site Storage at 2550 Newport)

(949) 631-1250

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(949) 631-1250

2680 Newport Bl
Costa Mesa, CA 92627
(On Newport Blvd between Fair and Mesa / Off site Storage at 2550 Newport)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
4

Pick-up was slow. Everything else was excellent

Robert D. 
Évaluation :
4

The parking lot is difficult. Parking is very limited, and it can be tough to find a place to park or to get out of the lot after returning the truck.

SUSAN H. 
Évaluation :
4

Everyone I worked with was very helpful and always seemed to put my needs first. Was quite impressed.

Graham B. 
Évaluation :
4

Everything was great. Employees were very kind. But there was only one employee at the register. There was a very long line at 8:30 am. Understaffed branch. There needs to be more employees.

MUHAMMED FIRAT O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd K. 
Évaluation :
5

The only issue I have is that the original location that I used for my reservation was in Santa Ana. We were clearing out storage units located 1,9 miles from the Uhaul at 822 S Harbor Blvd, Santa Ana, CA 92704. This caused me to have to pay for additional 15,4 miles. I really don't think that was right or fair.

William R. 
Évaluation :
5

The woman that checked us in made all the difference. She was very knowledgeable and friendly. Went the extra mile on cleaning the dirty windshield and the vehicle walk around.

Crystal T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence D. 
Évaluation :
5

The girl who worked at the counter the day we got our rental was awesome.

Dominic B. 
Évaluation :
4

A little bit faster procedure process. Everything else is perfect. The vehicle was excellent!!!

Monika B. 
Évaluation :
3

I've never been rented such a damaged and beat up truck before. It literally had a tear on side. They had all these x's to mark previous damage. It was really bad.

JeanAnn K. 
Évaluation :
4

Please consider adding a cell phone holder on the dash board.

Ana R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PUZANT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean S. 
Évaluation :
5

Excellent customer service inside and outside

MARK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

The guy who checked in the truck was excellent and polite.

Anthony R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan G. 
Évaluation :
5

remember to take padlock off the back of the truck please =).

Elaine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug N. 
Évaluation :
5

Unbelievably great experience. Don't' change a thing, just keep your consistency. Staff was sharp,cordial,hardworking,organized. Equipment worked well. All moving supplies available to purchase really makes it easy GREAT COMPANY!!!!.

Bret M. 
Évaluation :
5

Sales man. Paniagua was extremely professional and patient …made my experience amazing ..Norma Segoviano

Norma S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth W. 
Évaluation :
5

Pretty smooth process….. funky having to call someone to approve the rental? Great service great truck Job done!

Robert C. 
Évaluation :
5

Excellent service à la clientèle. Assisted with items needed for move. Answered all concerns & questions. Fast & easy pick up & return of rental.

Anna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Z. 
Évaluation :
5

Great experience! Customer service was excellent! My representative was knowledgeable and kind and very efficient. ( and Pops is the best! )

Michelle V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD N. 
Évaluation :
5

Hire more staff for faster service. 20 min in line 🤨 other than that everything else was outstanding!

anthony V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon H. 
Évaluation :
5

very nice and very efficient. Thx

john B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randell J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick K. 
Évaluation :
4

Anona is a STAR!

WILLIAM B. 
Évaluation :
5

Nothing everything and everybody was super nice.

Dolly K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elise Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel M. 
Évaluation :
4

na

JUAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherrie C. 
Évaluation :
5

New vehicle nice!

Mike P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith T. 
Évaluation :
3

You changed my drop off location three times. It was very annoying and then you charged me

Linda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim H. 
Évaluation :
5

Easy booking process and the representative was very fast when picking up our truck!

Dillon N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dave T. 
Évaluation :
5

Great service and people are awesome!

Karen N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Essam E. 
Évaluation :
4

Passenger side mirror was just loose enough to slowly drop out of viewing position several times on my journey. I would recommend tightening it, but it may just be a design flaw.

Troy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ma Teresita M. 
Évaluation :
1

I have driven box trucks like this about a dozen times and this was by far my worst experience. The truck was in bad shape, seats torn and sticky with a bad smell and despite my careful driving with the tow function turned off I only got 4 miles to the gallon, which is absurd. Lastly the advertisement for the truck rental was $39,95 locally and so I expected that with insurance and time my rental would come out to somewhere around $100 but instead it was $250?? The truck was very old and difficult to operate, the hazard lights button was nowhere to be found and there was no washer fluid which made driving difficult in some sunlit areas. Both mirrors were not correctly adjusted to see the road but were also not motorized and so I had to continuously adjust them and then return to the vehicle to check. As someone who doesn't regularly drive a truck I think this is a huge safety hazard as I am not qualified to determine what the best placement is. The aux input for the head unit was faulty. There was no rear camera which is honestly embarrassing for this company. This is 2022 guys, you need a rear cam installed. The loading ramp or the ramp supports were also quite corroded, making it very difficult to both remove and replace it. I was only able to get the ramp back in by running forward with the ramp in hand and allowing it to drive home; it took an inordinate amount of effort to utilize and was uncomfortably load, enough to disturb my neighbors. The acceleration was also not smooth at all, especially in reverse; at times I had to give quite a bit of gas in order to get the truck to move which was also dangerous because once power began to be delivered to the wheels there was also enough power to move the truck too quickly, it made for an uncomfortable and difficult to control drive. Most importantly, the brakes did not function well, they did not have smooth action and because of a bend or oversized pedal the space between the brake pedal and the gas pedal was extremely narrow. The nearly overlapping pedals made it dangerous to drive because when I needed to slow or come to a stop the car would also give power to the wheels. The first moment I encountered the issue an elderly gentlemen was crossing my path and he could have been seriously injured and at the very least he (and I) were mortified when the truck lurched forward. I had to make a conscious effort to move my feet very far apart when switching pedals in order to safely brake or accelerate. I'm quite certain there was something seriously wrong with the engine or a related component because I was only getting about 4 miles to the gallon despite ensuring my RPMs were between 1000 and 2000 (most of the time) with a relatively light load. Another clue to the poor condition of the engine was that when I did go above 2000rpm I smells an acrid, sulfurous, sewage-y smell; that's not a good sign!. I rented a similar truck from Home Depot the week prior and the TOTAL cost including insurance was only $40 and the truck was perfect without a single issue.. Why would I ever work with u-haul again after this? Please know I'll be following up with customer service and corporate to hash out my qualms with the horrible experience I had with this u-haul.

Thomas B. 
Évaluation :
4

I was informed would have free 1 month due to a 1 way drop off and distance. But i was charged in So Cal

Janet W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott J. 
Évaluation :
5

Pick/up and Drop/off were so easy. Truck was ready for me and gassed up.

Robert N. 
Évaluation :
5

Great service from the start to the end.

Sami S. 
Évaluation :
3

I talked to someone on the phone after i picked up the trailer and he listened to my concerns but transferred me to customer service. There was a 20-30 minute hold for customer service so i hung up. I did complete a quick survey that was related to a text. Needless to say for me to respond again you can only imagine how upset I was with the service provided to me at the check in counter. The woman who check me in was anything but friendly. she was robotic in the way she talked to me and there was absolutely no friendliness in her communication. The entire transaction became unbearable and uncomfortable when she was telling me how any warranty/insurance would be voided if we connected the trailer to another vehicle, which was always the plan. When I asked questions about basic trailer problems such as a blow out she continued to tell me if the trailer was on another vehicle the warranty/insurance would be voided. Having towed trailers my entire life I am aware of the risks and the major issues can come from bad tires. It was very upsetting to have someone who represents U-Haul to send me a way with the idea that if there was a problem including a blow out that I would be completely responsible, but the bigger issue was the way she said it an her repeated comment that we were understanding each other. I truly believe U-Haul needs to send a secret shopper into this store and see if you are happy with the type of treatment a customer receives. I can only imagine how a young driver would feel if treated the way I was. Also ask the gentlemen that connect the trailers to vehicles, they know exactly what I am talking about. Bottom line the trailer did what we needed for our move, but I would not rent from that store again, and quite possible look for a different company for our rental needs

Paul Y. 
Évaluation :
5

Good experience overall!

Brandon F. 
Évaluation :
5

Excellent service à la clientèle

David K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeery D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clyde J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry L. 
Évaluation :
5

Nothing I think that your U-Haul location and employees are fabulous it was easy timely and equipment was in great shape everyone was friendly thank you

AUDREY S. 
Évaluation :
5

Difficult to find. Several other uhaul locations on the same street. Very limited parking at the location.

Kent G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy J. 
Évaluation :
1

Horrible experience

Stephanie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig M. 
Évaluation :
3

Specify the timing to return equipment so they won't get overcharged once returning it.

Savanah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Remove the non U-Haul people from the entrance.

Scott A. 
Évaluation :
5

Service was great and thank you

Masoud K. 
Évaluation :
5

Everyone is very friendly Daniel was amazing and great!

keith L. 
Évaluation :
2

Ridiculous policy where you have to call someone to be able to rent a van. If I have no one available I cannot rent? Person behind counter says to call corporate if I don't like policy. Maybe let us no when making reservation son I can go somewhere else. Horrible policy

Steve K. 
Évaluation :
3

Location needs better signage directing to pickup and drop off areas.

Sharon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esperanza V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter V. 
Évaluation :
5

Had no problems at all. Easy peesy lemon squeezy

Dannielle K. 
Évaluation :
5

Service was great. Return was easy. Rental was clean. Would recommend

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sean W. 
Évaluation :
3

Your crew is very helpful , friendly

Daniel B. 
Évaluation :
5

This is the 2nd time renting a cargo trailer. It was an older one with the roll up door. The first trailer had the barndoors. I had some trouble with the roll up and it was very difficult to operate. Also, the hook up just didn't seem to be as secure with the older style hitch coupler. My hitch on the car was installed by u-haul and no problems with that. I did not have any issues with the trailer coming undone, it just didn't have that secure feel. Otherwise, everything else was fine.

PAUL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
4

I reserved over the phone. I don't like sales guy trying to sell me everything. These guys on commission? Suggest STOP trying to sell more than what customer needs! Nest time I'll try to reserve directly at this local location.

mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela S. 
Évaluation :
5

Outstanding customer service and they kept me apprised of the status of my belongings.

Shenita H.  |  Expérience générale 
Évaluation :
1

I had a horrible experience with this company. I had scheduled my drop off for Friday and it was not correctly scheduled, so they were not able to deliver them until Saturday.

Cara G.  |  Expérience générale 
Évaluation :
5

The gal who delivered my Ubox was awesome. Overall, I had a great experience working with you guys. Thank you for making it easy!

Richard W.  |  Expérience générale 
Évaluation :
4

Very good service!

Anahita D.  |  Expérience générale 
Évaluation :
4

S.O.

cynthia r.  |  Expérience générale 
Évaluation :
1

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Frank G.  |  Expérience générale 
Évaluation :
1

My shipment was 4 days late. I would like to request a refund for the late delivery.

Jeff W.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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