Évaluations des clients U-Haul Moving & Storage of Costa Mesa

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Costa Mesa

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Yuridia L.
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Customer service was terrible and staff did not explain service contract nor fees and mileage costs.

MATTHEW J.
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Had to wait on hold for 20+ minutes every time I called to change or modify my reservation. Very inconvenient

Karen J.
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Le client n'a pas laissé de commentaire.

ANDRES P.
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We were told the wrong information regarding the rental rate at this location, and was charged double. Tried calling and emailing the location, no response. Had to call customer service to get it cleared up.

JOSEPH Z.
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clean the windows especially the windshield

Jonathan F.
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Le client n'a pas laissé de commentaire.

Kathryn K.
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Le client n'a pas laissé de commentaire.

LEYLA M.
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Le client n'a pas laissé de commentaire.

Noe H.
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Le client n'a pas laissé de commentaire.

MICHAEL F.
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Everything was great except very little customer parking.

SHADFAR T.
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Be honest

THOMAS M.
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Le client n'a pas laissé de commentaire.

BRADLEY C.
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Le client n'a pas laissé de commentaire.

DAVID C.
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Le client n'a pas laissé de commentaire.

Mark A.
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Le client n'a pas laissé de commentaire.

Timothy J.
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Le client n'a pas laissé de commentaire.

Erik H.
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Best u haul branch that I have ever had the pleasure of using

GARY L.
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Le client n'a pas laissé de commentaire.

RYAN Z.
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Thanks for getting me through quickly.

AHMED E.
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You exceed the expectations

Dillon O.
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Hard to get into the place. There are people on the street attempting to assist potential uhaul customers with their move and it was extremely difficult to navigate 15' truck into the lot with the layout

SHAHROKH S.
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Simplify returns after hours. Sharing of location was time consuming to figure out. Also requirements to be there at return time was not pleasant. It is easier to take pictures and do the return after you leave the location specially at night and when you are tired. Also the requirement to have to create an account to do the after hour returns and above issues mentioned puts most of after hour returns burden on the customer. It should be simplified. The office had told me that if I do not do the on line procedure for the after hour return that they would charge me like 20 dollars. I was there almost 45 minutes trying to figure it out and finally got it done. For the average person not so technically can be overwhelming.

Lori R.
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Le client n'a pas laissé de commentaire.

FRANCISCO Q.
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Le client n'a pas laissé de commentaire.

Kay G.
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Mac (the counter help) was the best! He made the entire process so easy, which was very much appreciated.The return process was so fast and easy! Thank you!

MELODY S.
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Everything was great! The staff was friendly and knowledgeable. The truck was clean and driving it was easy.

Matthew D.
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Staff at Costa Mesa location are always very helpful and professional! I will recommend and always rent from this location!

Scott H.
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Le client n'a pas laissé de commentaire.

donna A.
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Le client n'a pas laissé de commentaire.

MIRIAM G.
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The van was dirty inside and had clearly not been cleaned. That was disturbing in these pandemic times and frankly in unacceptable. The steering of the van was looser than usual. It was hard to drive at higher speeds. I have rented probably 10-15 vans or box trucks in my life and didn't like this one.

Timothy J.
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Le client n'a pas laissé de commentaire.

Eduardo B.
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Super friendly employees at this location. Was in and out quick! Thank you!

ADRIAN W.
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Le client n'a pas laissé de commentaire.

Shawn L.
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Everything was great and the service was wonderful but I was disappointed that I needed a credit card to rent a standard pickup truck and couldn't use my debit card or cash. I don't own a credit card and needed to upgrade to a more expensive larger truck. It would be great if a debit card or cash would suffice to rent a regular 8ft pickup truck.

ANDREA W.
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Le client n'a pas laissé de commentaire.

Bobbi R.
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Le client n'a pas laissé de commentaire.

WILLIAM W.
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There seemsnto be an attitude around things like parking availability. I had an issue and was told to speak to the manager, Nick. I stood behind another person that was being helped because the equipment he had served was not returned and had to send that person to another location. Nick did not acknowledge me for over 40 minutes while he was assisting this other customer. Nick seemingly going through frustrations in many ways. Life and business isn't perfect, but at least acknowledge people as they are waiting. Once it was my turn, there wasn't a greeting or "HI, here's our process". Overall attitude not just inside but outside employees were aggressive, where my wife was waiting... continually being asked to park a block or 2 away. Space is a premium but again its the approach and the lack of any courtesy that was shown. Tough business... need more space and better trained customer service protocol.

Ameka M.
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Le client n'a pas laissé de commentaire.

MARICRUZ A.
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Le client n'a pas laissé de commentaire.

Scott R.
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Make it so once you enter all the info. online that the check out is way faster. Only 2 people working. It took 30 mins. to check out. Other than that all went well! The guys in the yard were great!

KAYLA G.
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Le client n'a pas laissé de commentaire.

Vincent R.
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Le client n'a pas laissé de commentaire.

Anthony C.
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Le client n'a pas laissé de commentaire.

Conrad G.
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A little busy during drop off. No one came to me initially,so I parked it at drop off station and waited till the next available agent. All good didn't wait too long. Agent Rod got me out and about in less than 10 mins

Christine C.
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The text said to skip the line. The guy at the front seemed confused and customers were angry that I skipped to the front like it said.

Victor U.
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Le client n'a pas laissé de commentaire.

DAWN V.
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The lot was cramped and not easily accessible but the crew helped and made the experience a breeze! Thank goodness for a great staff

HANH DUY D.
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Made my online reservation a month ahead and even made a trip to the location a week prior to confirm my reservation for a 26' truck. Like all badly run businesses, they didn't have my reserved truck when I showed up with all arrangements to move that weekend. They said their are "fine print" that allows them to get away with not keeping the reserved hour. They were willing to compensate me $50 for not honoring the reservation. All other issues with not being able to make my move with all the other ancillary planning was my problem. Now I looking for storage solutions to address them not providing the truck.

MICHAEL C.
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I did want to make a very negative report about the first location that I was assigned to pick up a van. The location is A Plus Storage at 2458 Newport Bl. Costa Mesa, CA 92627. The person there tried to rent me a van that showed tires low on air and then the check engine light came on and the van would not go into gear. The person there said it was not his problem because "he did not work for U-Haul and only made $14.95 an hour". He would not assist me and I had to find another location on my own even though I had no means of transportation. Very unhelpful and unfriendly person and not a reputable location for U-Haul to rent your vehicles.

John K.
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Le client n'a pas laissé de commentaire.

ALVARO F.
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This location has excellent employees All of them

anthony R.
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Indicate online that a credit card is REQUIRED for the transaction. Have written instructions for those who are returning vehicles after hours. Enforce COVID-19 protocol by asking customers to social distance as well as enforcing those protocols as an employee. Would have been nice of an employee to instruct us on how to use the basic functions of the truck and also told us what gas the truck used.

JOSHUA T.
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Couldn't leave a worse review if I tried. Absolutely terrible experience. The only plus was the cashier was very friendly. If you'd care to know where your issues were I'd be happy to provide more detailed feedback about my experience.

GINO R.
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great people that work there, very caring to help me, a great attitude

Hunter T.
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Le client n'a pas laissé de commentaire.

Timothy H.
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Le client n'a pas laissé de commentaire.

Alexandria M.
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Le client n'a pas laissé de commentaire.

MICHAEL O.
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Le client n'a pas laissé de commentaire.

Phillip R.
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Le client n'a pas laissé de commentaire.

SHAHIN E.
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The girl that checked me in in the morning, had an attitude problem. Maybe my name was not that familier to her;) bit nasty with her comment. On the other hand the gentelman that took care of my return was nice. So he changed my mind with positive ratings. Dr. Shahin Ehteshami

Saasaan S.
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Le client n'a pas laissé de commentaire.

Bernardo P.
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Had a great experience from pick up to drop off, every person I interacted with was helpful!

BRUCE M.
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Close the Fullerton facility. Lied to us about trailer availability. Reserved 2 weeks ahead of time and not available. Said they checked all of southern ca. for others and none. We went online to Costa Mesa and they had several.

nora M.
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Le client n'a pas laissé de commentaire.

Todd S.
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The lot was full at the time of return so i went in the exit rather than the entrance and found a space near the building If i came to drop off later there may not have been a space...

JANA S.
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Le client n'a pas laissé de commentaire.

DONALD R.
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Very knowledgeable and helpful customer service people.

Benjamin B.
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I was contacted by customer service to tell me that I could not drop my equipment off at my selected location after I had already picked up the truck. The woman on the phone was unhelpful and rude and hung up on me.

JOSHUA RICHARD H.
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Le client n'a pas laissé de commentaire.

ANTHONYJOHN T.
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Le client n'a pas laissé de commentaire.

JEFFREY H.
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Excellent experience.

KEITH L.
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Le client n'a pas laissé de commentaire.

Geoffrey G.
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Le client n'a pas laissé de commentaire.

Tracy D.
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Le client n'a pas laissé de commentaire.

John N.
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Le client n'a pas laissé de commentaire.

Teresa T.
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Le client n'a pas laissé de commentaire.

RONALD I.
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Nothing every thing was ..excellent..

Derek K.
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Le client n'a pas laissé de commentaire.

KEVIN N.
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Le client n'a pas laissé de commentaire.

Jonathan S.
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Trash all over the parking lot. No parking available I had to park in the residential neighborhood behind. No talk about covid safety precautions. Truck I picked up was literally out of gas, I had to go to the gas station immediately. Not good customer service at all!

Daniel F.
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Le client n'a pas laissé de commentaire.

STEVEN T.
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Friendly staff and was willing to help me even though I didn't make a reservation. Got everything setup and out the door in less than 20 min. Great guys !

Gina L.
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There was at least 10 or more people at the entrance bugging for rides. Also I was charged for equipment I did not receive (furniture dolly) had to go back up to the location and tell them I was charged but wasn't given the dolly.

AMY H.
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Le client n'a pas laissé de commentaire.

ROBERT D.
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Onona was very helpful!

ROBERT S.
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Everything went well thank you for all your assistance.

Daniel K.
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Le client n'a pas laissé de commentaire.

JANE G.
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Le client n'a pas laissé de commentaire.

Jeremy A.
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Le client n'a pas laissé de commentaire.

Daniel P.
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Great customer service and easy rental process

SAULO C.
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Very expensive and shady. Phones are always busy and when you show up in person you find 3 guys horse playing and on their personal cellphones. Really sad. Overcharge people with made up fees. Need to do a better job hiring people that want to work.

SHEILA M.
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Le client n'a pas laissé de commentaire.

BENITO F.
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Le client n'a pas laissé de commentaire.

DANIEL W.
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Fast, professional and responsive service. Everything was handy, down to my last minute addition of rented furniture pads. 10/10, would use again and recommend.

David S.
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Le client n'a pas laissé de commentaire.

Ali R.
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Le client n'a pas laissé de commentaire.

Tammy S.
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Le client n'a pas laissé de commentaire.

Johana G.
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Le client n'a pas laissé de commentaire.

ilzat D.
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Best uhaul I have ever used .

AMIN B.
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My all concern and the thing that made my day so difficult is that i had my reservation online for the location in Westminster, but when i went there they told that no i need to go to costa mesa which didn't make any sense to me but whatever happens happened already

Shenita H. | Expérience générale |
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Outstanding customer service and they kept me apprised of the status of my belongings.

Cara G. | Expérience générale |
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I had a horrible experience with this company. I had scheduled my drop off for Friday and it was not correctly scheduled, so they were not able to deliver them until Saturday.

Richard W. | Expérience générale |
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The gal who delivered my Ubox was awesome. Overall, I had a great experience working with you guys. Thank you for making it easy!

Anahita D. | Expérience générale |
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Very good service!

cynthia r. | Expérience générale |
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N/A

Frank G. | Expérience générale |
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I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Jeff W. | Expérience générale |
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My shipment was 4 days late. I would like to request a refund for the late delivery.

Non reviews have been submitted for this location.

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