Évaluations des clients U-Haul Moving & Storage of Costa Mesa

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Costa Mesa

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parvaneh F. le

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Le client n'a pas laissé de commentaire.

Manuel F. le

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Le client n'a pas laissé de commentaire.

Michelle K. le

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Le client n'a pas laissé de commentaire.

Scott J. le

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Everyone working the store was great; Vanessa at check in, Bill (I think) at check out with the truck and receiving gentleman at return.

Karrie D. le

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The parking was super hard. But, I made it happen. Perhaps let customers know who are dropping off the best way to drop off after hours. Thank you for your help!

albert P. le

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Just keep the good work.

Thomas P. le

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I am very happy

Anne P. le

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The lines take too long to pick up equipment. Perhaps a separate line for people with online reservations would be better. Salespeople should be encouraged to be more efficient and avoid unnecessary chit chat and small talk with customers while there is a line. Also, despite returning our UHaul with the same level of gas, the checkin person marked that we should be charged for 3 gallons. After talking with the manager, this charge was eliminated as he agreed it was in error. This should never happen. Finally, the exterior of the UHaul was filthy.

Neil W. le

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movers had to wait a long time at the location to pick up the u-box

Michael S. le

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Le client n'a pas laissé de commentaire.

Virginia L. le

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I would not ever rent this van again the leg room is not except able dangerous up against ur knees and I’m not tall can’t imagine if you were no way to move back.. The gas mileage is horrible..

Jesse M. le

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Too crowded. No place to park. Employees inside friendly. Way too expensive. Same truck from other locations outside Orange County $150 less.

Amedeo P. le

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Very poor customer service.

angie H. le

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Everything was great checkout was so fast ! Thank you for the great customer service!!

Helen W. le

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Le client n'a pas laissé de commentaire.

John A. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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Good experience with people and vehicle. My only comment is that it would have been a “10” experience if the windshield had been cleaned. Ditto with the steering wheel.

SARAH E. le

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Improve the wait at the counter. It is WAY too long

Timothy S. le

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Le client n'a pas laissé de commentaire.

James O. le

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GREAT JOB

KYLE S. le

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The associate who helped me said they wouldnt charge me for the doll since I had to wait an hour for my truck because the previous renter was late. Was still charge. Recieved the truck with zero gas but was noted on my sheet that it had half a tank. How do you drive 30 miles and the gas tank goes from half a tank to completely on empty.

Chris B. le

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I'm not sure wht can be done. These guys were on top of there game! The pull all the STOPS for me . I was running close to closing time my credit card didn't have enough money to complete the transaction. My Representatives said he would wait up to 15 minutes after closing time for me to return.I was lucky enough to return with 10 minutes Im certain that because he extended that 15 minute window that made me feel valued and respected as a Customer my experience was totally wht a Customer should feel when renting a U-haul the guys were just great I couldnt have gotten any better service than I did!!

roslyn R. le

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I had a great experience and your team was super nice and helpful. Vanessa checked me in and was as sweet as sugar the entire time ??

James E. le

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All employees friendly, competent, helpful

IZUMI K. le

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Couldn't return equipment after hours Lot was full and we could not leave the trailer on the street Had to come back in morning We picked this location because of the after hour return... Not happy about that

Erika V. le

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Not charge the card until we have been notified. We were planning on using a different payment method, but when we arrived the employee mentioned they had already processed the payment and it couldnt be undone.

Gabriel S. le

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Thank you for the great service..??

larry G. le

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Nicholas Dew is outstanding in every way, a pleasure to work with. I wish every location had somebody like him. =)

yousef S. le

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Le client n'a pas laissé de commentaire.

Dakota L. le

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Le client n'a pas laissé de commentaire.

ANDREW S. le

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Le client n'a pas laissé de commentaire.

James E. le

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All agents, personnel are helpful. Some agents go the extra mile, help with the software - photo taking with one's phone-camera, this is very helpful.

richie H. le

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Le client n'a pas laissé de commentaire.

Brian S. le

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Excellent drop off experience. Quick and courteous.

ROBERT E. le

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Le client n'a pas laissé de commentaire.

Shenita H. le

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Outstanding customer service and they kept me apprised of the status of my belongings.

Cara G. le

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I had a horrible experience with this company. I had scheduled my drop off for Friday and it was not correctly scheduled, so they were not able to deliver them until Saturday.

Richard W. le

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The gal who delivered my Ubox was awesome. Overall, I had a great experience working with you guys. Thank you for making it easy!

Anahita D. le

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Very good service!

cynthia r. le

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N/A

Frank G. le

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I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Jeff W. le

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My shipment was 4 days late. I would like to request a refund for the late delivery.