I cannot believe your rep has to call another phone number of mine that belonged to my sister and/or my aunt at 7am in the morning for some reason. I already had driver's license and paid the rental via credit card. I've always rented fro Uhaul and this is the first bad experience I ever had. Totally unnecessary and worthless to bother relatives about my rental!!!!!!!PHILIP C.
Customer Reviews for U-Haul Moving & Storage of Costa Mesa
Pour nous contacter
Costa Mesa, CA 92627
(On Newport Blvd between Fair and Mesa / Off site Storage at 2550 Newport)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everyone was friendly and very helpfulMARYANN W.
The license confirmation process via text was confusingGLENN C.
Thank you for helping us to return car - great customer service representativeVjatseslav J.
Le client n'a pas laissé de commentaire.Ahmed A.
Le client n'a pas laissé de commentaire.PAUL A.
Excellent customer service and very clean UHaul location.Austin M.
Great staff and great helpRIAN L.
Great staffFRANCIS C.
Excellant ServiceGERALD N.
Nice location, easy to deal with.ELLEN C.
The guy I turned in the truck into. Was nice and very fast. Great jobTyler M.
No complaints. Staff helpful and responsive.DANA P.
Le client n'a pas laissé de commentaire.Dung N.
Le client n'a pas laissé de commentaire.DICCON W.
Horrible. I rented out a uhaul and set up pick up for after hours. They lock the trailer and email you the code to unlock the uhaul so u can access the key. Well, unfortunately they gave me the wrong code for the lock which forced me to cancel and delay my move and i had to pay the movers. So I had to go back on Sunday and even the employee couldn't unlock the truck for me. And it took about 30 min for them to access the correct code to unlock the trailer. I complained, and the front desk girl that was working that morning said she would credit me back 50 $and it would be added to my card. It is now SEPTEMBER 16 and still no refund !!!!! Someone needs to call me ASAP!Caroline R.
Le client n'a pas laissé de commentaire.jason K.
Absolutely nothing. I have used your services many times and never disappointed. Your staff is awesome and always helpful, professional and courteous. Would never go anywhere else.CRYSTAL P.
I will never recommend UHaul nor will I use UHaul again. This has been a horrible experience renting from this company.CHRISTOPHER L.
Your customer service rep, Anona was the worst uhaul rep I've ever met. Normally my uhaul people are helpful, pleasant, quick to get what I need to get me on my way. Anona was anything but. She needs more training than there is time. She's a miserable woman who clearly hates her occupation. Uhaul needs people that love what they do. She's definitely not it.alexander D.
Le client n'a pas laissé de commentaire.David S.
it was quick and easy. thanksVagiz A.
Le client n'a pas laissé de commentaire.AARON H.
Le client n'a pas laissé de commentaire.JEFFREY E.
Le client n'a pas laissé de commentaire.Chris P.
Friendly and helpful staffALEX H.
Le client n'a pas laissé de commentaire.Sierra L.
Le client n'a pas laissé de commentaire.BRITNEY B.
Extremely easy return.Alan Dale A.
Le client n'a pas laissé de commentaire.CARY G.
Lines were long, but I understand the nature of the market demand right now.Clarence A.
fast customer serviceLESLIE M.
Le client n'a pas laissé de commentaire.ALIREZA Z.
Le client n'a pas laissé de commentaire.MICHAEL G.
The line was long about 60 minutes just to get service. It would be helpful to know you have to have someone they can call in case of an emergency AND that U-Haul has to confirm this with them. Thank you. I also noted that there was a small dent one of the fenders after I left, however I never noted this. What should I have done at that point?MARK M.
Fast and efficient. All good.Teressa J.
Le client n'a pas laissé de commentaire.Vivek J.
Le client n'a pas laissé de commentaire.SEYED M.
Le client n'a pas laissé de commentaire.Adriano F.
Ces gars étaient formidables! So efficient, calm and respectful. When moving, sometimes stress and nerves get the best of people. Even in such a high stress job, every response from them was a reassuring and respectful response or good advice on how best to do things. Will definitely use again!Jennifer M.
Le client n'a pas laissé de commentaire.Gil Z.
Customer service was great, from front desk to the back , great serviceRANDY G.
Le client n'a pas laissé de commentaire.LYNNE B.
Le client n'a pas laissé de commentaire.Max N.
Le client n'a pas laissé de commentaire.CHRISTOPHER V.
Just one star off for a long wait due to the semi-truck blocking exit, otherwise excellent.URSZULA P.
excellent deal and experience, Well done UHaul and local staff. thank youAli K.
Le client n'a pas laissé de commentaire.Bettye S.
Le client n'a pas laissé de commentaire.Jarin T.
Everyone made this CHANGE in my life so much better at the Costa Mesa location, so much happend so fast, thanks so much U HAUL in Costa MesaðŸ‘ðŸ™‚CHRISTOPHER S.
The gas gauge showed full. The paperwork reflected the same. When I finished the day I filled the tank. I put 6,8 gals of gas in the tank. I only drove 23 miles. I brought my concern to the office. They said it probably needs a tuneup. Absolutely unbelievable answer. Even if the truck got 10 miles to the gallon I would have driven 68 miles to have spent that much gas. I drove 12 miles total. This is a deceptive practice and should not be tolerated. Shame on UHaul. I'll not forget this and will pass this experience on to anyone that will listen.Don R.
Le client n'a pas laissé de commentaire.DANIEL K.
Le client n'a pas laissé de commentaire.RUTH S.
Le client n'a pas laissé de commentaire.MARY W.
Le client n'a pas laissé de commentaire.Landon M.
Le client n'a pas laissé de commentaire.GILBERT T.
They were super busy but they were really fast and the line was gone before you knew it.STEPHANIE G.
I think you guys are doing good I have been renting cargo van with you and I have never have an issue with your service thanksMarcos D.
Hey, I was charged an extra 20 $for an after hours fee. What's that about?KYLE K.
The employee who helped us at Costa Mesa was very professional, helpful and overall very knowledgeable. He made it easy for us to return the equipment with no hassle.TORI L.
The lady at the front was very rude and mean. I don't think I want to come back there if she is thereTHUAN N.
Le client n'a pas laissé de commentaire.Brandon K.
Le client n'a pas laissé de commentaire.MARK B.
Le client n'a pas laissé de commentaire.Christopher V.
Le client n'a pas laissé de commentaire.JULIAN B.
Le client n'a pas laissé de commentaire.Michael H.
Check in was fantastic and same with return. Your team at Costa Mesa is incredible!!MICHAEL F.
Everybody was outstanding.MEHRAN K.
Le client n'a pas laissé de commentaire.GILBERTO A.
Nothing to improve. Customer service was great and everyone was incredibly helpful.JENNA L.
Le client n'a pas laissé de commentaire.THOMAS C.
The new call another person requirements wastes a lot of time. I was no. 3 with one person at the counter, and it took over 20 minutes to check in, even though you already had my credit card. I was just renting a trailer. This should have taken 5'. The trailer had lots of hangar rash and then i'm comparing it to the trailer when new. Of course i'm not going to accept it and had to take a bunch of pictures. What happened to the old system of not worrying about anything with an x by it. Then the staff did't pull the trailer out but i had to back to it, and could barely get it out w/o hitting the other trailers about 8 inches away. You used to be fairly quick, fast, and easy. This was a terrrible experience.STEPHEN H.
Le client n'a pas laissé de commentaire.ERKAN U.
Le client n'a pas laissé de commentaire.Chris S.
Le client n'a pas laissé de commentaire.EVAN R.
Le client n'a pas laissé de commentaire.SRINIVAS R.
Le client n'a pas laissé de commentaire.Robert L.
This was not my preferred pick up location. Uhaul called the day before my move to tell me I needed to pick up from this location instead. When I arrived there was no parking available to leave my vehicle. I was told to go find street parking then walk back to the store to pick up the truck.CHLOE P.
Le client n'a pas laissé de commentaire.MICHELLE M.
Very friendly and efficient employees.RICHARD H.
Employees are friendly and helpful â€¦LIDIVINA A.
Le client n'a pas laissé de commentaire.NICHOLAS W.
Great experience. Very customer focused team onsite.RAYMOND T.
Le client n'a pas laissé de commentaire.ESMERALDA S.
Le client n'a pas laissé de commentaire.CHRISTINA N.
Le client n'a pas laissé de commentaire.BRIANNA M.
The app is good, but doesn't work smoothly. I uploaded my license and it wasn't there when I picked up my trailer. When I checked out. I couldn't upload the trailer pics requested. The staff did a great job in both cases. Humans-2 technology-0. ðŸ˜‰ Technology did get me started, and allowed me to adjust my schedule seamlessly. Merci.SAMUEL S.
Left an AirPods / multi tool Did not bother to call me or return it right away until I called and file a claim the night I dropped off the rental truck Poor customer serviceRENATO N.
Le client n'a pas laissé de commentaire.JUAN G.
Overall an excellent job by the staff at this location. Very efficient and courteous. My only comment is that the 26' truck I rented had 195 000 miles and whatever shocks it once had were trash long ago. VERY bouncy ride, empty or loaded. My furniture was well wrapped so it should be ok but anything fragile would take a beating from all the bouncing.Rob E.
You're good.MARY S.
Had to wait in line for 1 hour. The line was out the door. I was glad I checked in online. Who knows how long I would have been at uhaul. The two employees at the counter were doing the best they could do to process all the people as quick as possible. The employees out in the yard did a great job.John G.
Please fix your credit card readers, they don't work properly specifically the finger touch systems.SOHEIL K.
The manager was verbally abusive after I questioned why they weren't more responsive at my check-in outside. He taunted me with "Yeah, that's what I thought" when I didn't engage in his rhetoric. The woman who checked me in was lovely but the gentleman that is supposedly the manager was not qualified. I will never use this location again and will travel to Huntington in the future.Jason G.
I rented a 10' truck. It did NOT have air conditioning! It's is 90 degrees and high humidity and I needed to drive with the window down because the HEAT was on! When I returned it I was told that the truck I had been given was NOT supposed to be rented out! I would like a REFUND!KRISTI J.
Nickolas was very helpful and accommodating. The U-Haul company needs to streamline the rental process; it takes too long and wait times can become excessive in the morning.Stuart D.
Le client n'a pas laissé de commentaire.Mike V.
Le client n'a pas laissé de commentaire.Casey S.
Great service from John and all the guysDEBORAH F.
Le client n'a pas laissé de commentaire.JULIAN S.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!