A little confusing on the return, followed signs parked under a tent but was told to go somewhere else, then asked to pull into a tight space. Not the best at pulling trailers or backing them up, although the personnel was ok with me not getting the trailer in the parking space.RANDY H.
Customer Reviews for U-Haul Moving & Storage of Crystal Lake
Pour nous contacter
Crystal Lake, IL 60014
(Northeast corner of Rt 14 & Rt 31)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Fast check in by well qualified workers.Great equipmentRONALD B.
Le client n'a pas laissé de commentaire.KEVIN M.
All of the employees were friendly and helpful. The facility was well-maintained. I would definitely come back if I have storage needs in the future.Steve P. | Expérience générale
A vehicle a little closer to my home would have been nice. 21 miles is a long way to go for a rental pickup.Joseph S.
I was charged the 20 $after hour drop off even though I could not complete the online drop off. I will not use Uhaul againJohn L.
Le client n'a pas laissé de commentaire.MARK Z.
Le client n'a pas laissé de commentaire.JEFFREY T.
Le client n'a pas laissé de commentaire.Craig C.
Le client n'a pas laissé de commentaire.Kristian A.
Le client n'a pas laissé de commentaire.Nicole H.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Megan H.
Very unhappy with the return. We had a great experience up until the returnKatie T.
Improve your app so people can do a night time return without having to pay the 20 $convenience fee because that's not not very fair at all.LISA L.
Le client n'a pas laissé de commentaire.MARK K.
It was like two days of hell. I had to drive that truck without air conditioner in 90+ degrees weather.ARTEM T.
Le client n'a pas laissé de commentaire.Susan T.
Le client n'a pas laissé de commentaire.Derrick H.
Le client n'a pas laissé de commentaire.TIMOTHY J.
Staff were friendly, helpful, and efficient. Always a smile and asking if there was anything I needed from U-Haul. Efficient check out and return of weekly truck rental for Environmental Defenders (still using).JOHN M. | Expérience générale
Le client n'a pas laissé de commentaire.DONALD Z.
Very efficient process. Vehicle was ready to go, check in staff was friendly and efficient, return process smooth.DEBRA B.
I reserved a 6x12 enclosed trailer at Uhaul in West Dundee illionis.I stopped at the location the night before to verify the reservation. I my way to pick up the trailer I was called and told the trailer wasn't available. This is a very bad business practice. what is the purpose of a reservation if you can call and say the prior customer decided to extend his rental. They should have been told to return the trailer because another customer had reserved it for the following day.RICHARD C.
Ensure that pre-checkout photos of equipment are accurate. Ryan was very helpful. I was called right after dropping off the rental truck because I had left an iPass transponder in the truck. The checkin/drop off procedure was extremely efficient and easy.Chauncey B.
Continue excellent staff support and knowledgeable serviceDAVID B.
Made reservation online to pick up at 2:00PM. Went to location, sign in window said open. Door was locked and lights were off. No one was there to answer. I'm sorry I provided my credit card number as I don't trust this vendor.Michael L.
Le client n'a pas laissé de commentaire.GLADYS F.
Customer Service was excellent but the truck needed an alignment and was a hazard on the highway.Rick R.
Easy folks to work withSteve S.
Nothing - great service.Peter C.
Le client n'a pas laissé de commentaire.Peter L.
Select a pick-up option closer to y=the customer.FRANKLYN R.
Le client n'a pas laissé de commentaire.ANTHONY A.
Le client n'a pas laissé de commentaire.Jon P.
The truck sounds like it's falling apart from the engine mounts.Jason M.
Job well done!ROBERT H.
Le client n'a pas laissé de commentaire.Matthew D.
I was unable to complete the after-hours turn-in on my phone. No matter what I tried, it would not verify my location. I left the truck right around 10:00 pm with a full tank of gas and no damage. I dropped the keys and contract in the box. Can you please let the Crystal Lake dealership know. Thank you. Erik DoerschingErik D.
Le client n'a pas laissé de commentaire.NANCY F.
Le client n'a pas laissé de commentaire.Julie J. | Premières impressions
Very easy pick up and return. Equipment was great and cost was very fairJoel K.
Fix the app and website. I attempted to use the photo feature to show mileage and gas gauge and neither the website or the app would upload the photo.SEAN P.
Make sure that the gas tank is full for each customer when picking up a vehicle.Michael G.
Le client n'a pas laissé de commentaire.PATRYK M.
Le client n'a pas laissé de commentaire.Samuel B.
Excellent overall experience and very easy to use. Everyone was extremely helpful. MerciLaurie A.
Le client n'a pas laissé de commentaire.Juan P.
employees were very helpful and friendly even though it was a busy morning.Scott P.
Don't give a customer a vehicle with no gas ... charge him for a full tank and get gas for free paid by customer at drop off .GERALD W.
Quick and convenient. Exactly what I was looking for.Dennis H.
Le client n'a pas laissé de commentaire.Charles F.
Le client n'a pas laissé de commentaire.Brian B.
In and out fast for a walk-in pickup and drop off.WILLIAM S.
Check in procedure could be easierRICHARD P.
My boxes originated in Peoria, Arizona and were never intended for this facility. They were to be shipped to Chamblee, Georgia! I have no clue how this facility got my information!! Haven't opened my boxes yet, so SCARY!!Mary S.
Very good experienceJAMES C.
Le client n'a pas laissé de commentaire.Patrick C.
Le client n'a pas laissé de commentaire.JOSEPH F.
Le client n'a pas laissé de commentaire.Phillip Patrick I.
best and cheapest way to get things moved. great for all ages.THOMAS T.
Wash the outside of the truck before giving it to costumersEMMA M.
Le client n'a pas laissé de commentaire.Albert C.
This experience was much better than the pickup location.Zachary V.
My gas tank when I took possession of the truck was less then a quarter tank. I mentioned this to the employee and he responded I am sorry. I left and had just a bit more them a 1/8 of a tank a few blocks away and had to get gas asap. I brought it back with 3/4 of a tank hoping to get compensated for being shorted on gas from the start. It's very disappointing to have this happen and have to think about who I rent from next time. I do rent trucks a few time a year so it matters to us just not your employee..JOHN K.
U-Haul should UPGRADE their line of motorcycle trailers. Make them slightly longer and PLEASE come up with some sort of better ride with shock absorbers or whatever. Those 4x9 trailers you have now BARELY work for my 9' long bike, and the ride is so hard & rough I've actually lost accessories which have bounced off going down the road! An upgraded model of bike trailer like this would be EXTREMELY POPULAR! ðŸ'MICHAEL R.
Thank you guysISMAEL A.
Le client n'a pas laissé de commentaire.Sally S.
People were nice. Service was quick and efficient@!Barbara B.
Le client n'a pas laissé de commentaire.CURT S.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.Ismael A.
Le client n'a pas laissé de commentaire.JENNIFER S.
Started off well; the gentleman behind the counter was very helpful. The mileage was incorrect in the truck. Went back into change it (online would not allow me) and it took at least 20 minutes to figure it out. I had to be charged twice as they needed to create a new contractKelly S.
The app kept crashing and I had to contact customer support to actually return my trailer.JONATHAN W.
Good people work hard and friendly welcomingJUANITA P.
I've rented trucks, vans and trailers from U-haul for years, and from this location for almost ten years. Crystal Lake is among the best for service, reliability, and good people. I was impressed how others in the store were being helped and treated while I was waiting to be served. When my time came, Craig was the representative that helped, and he made the transaction smooth. The return - again with Craig - was equally fast and trouble-free.JOHN A Z.
Although the inside was clean, the outside could have been washed. Also not everybody is into online services for returns and contracts.Bonita O.
Le client n'a pas laissé de commentaire.Howard E.
Le client n'a pas laissé de commentaire.Joseph S.
Keep up the great work ! So nice to get a vehicle and pkg supplies in one place, thx !!!RICHARD L.
Le client n'a pas laissé de commentaire.William B.
Some confusion if vehicle needed to be returned full of gas or not.Brenda L.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.Alan S.
Le client n'a pas laissé de commentaire.Ed P. | Premières impressions
There is a strong mold smellTeresa K. | Premières impressions
Le client n'a pas laissé de commentaire.Atlas B.
Le client n'a pas laissé de commentaire.Dan C.
The crew there are top notch..I've done business there several times over the years & they never disappoint!! They're all business when it comes to this kind of business with no surprises!! Keep up the great work guy's!JACKIE O.
No issues. Average service. Came in and was able to get what I needed done and get out.Paul H. | Premières impressions
Le client n'a pas laissé de commentaire.Gary K. | Expérience générale
Truck ran good. I'd say someplace to mount phone or place it to make using GPS map easier to view would be nice touch. App for pickup should notify user to make sure settings isn't blocking uhaul from taking pictures and stuff. I didn't have good experience with moving company i got off your site they canceled night before move not giving me time to find someone elseWilliam M.
Smooth and easy. Thank you.MARK B.
Scheduling was very unorganized. My truck was not available at the time or location I was told. Storage unit was not the correct size either. Had to call and get a storage unit from a different place. Very stressful to deal with on moving day.Garren R. | Premières impressions
Le client n'a pas laissé de commentaire.Amy G.
Le client n'a pas laissé de commentaire.Philip H.
A new employee was going to charge for returning to different location.I had a printed copy with me and that was resolved.Edward D.
Le client n'a pas laissé de commentaire.Lauren T.
The guy who I made the reservation with was not friendly at all. He was a dick.KYLE T.
Le client n'a pas laissé de commentaire.Kelly B. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel M.
I will never make a reservation on line again. I wanted the location listed, but online reservations reserved a truck at a different location with no one there for me to pick up keys. Had to make calls speak to management and finally picked up truck almost an hour later at location I originally wanted.TAMMY V.
Le client n'a pas laissé de commentaire.Tariq B.
Le client n'a pas laissé de commentaire.ARTHUR M.
The fuel gauge did not function properly. The paperwork indicated full when I took the truck. A couple miles down the road it went to between full and 3/4. I filled it up when I brought it back with 12,5 gallons which is a lot for only driving 52 miles. I could understand low mileage for a fully loaded large truck but for a small 16' truck with moving 200 pounds of load is obvious that the tank was not fullEDWARD G.
My comments that are not rated "high" are based on the fact that I returned the truck literally 5 minutes past closing time (but still within my time allotment). When I tried to do the "after hours" check in on my phone, your system would NOT allow me to take a picture of the dash showing gas and mileage. After 20 minutes and several times trying to do this, I just turned the keys in the dropbox. YET I was charged a 20 $INconveniece fee for NOT doing this...but it was YOUR mobile app that did not allow me to complete the process. NOT HAPPY. I need the 20 $to be refunded back to me as it was not MY error but yours that created this. I will monitor this and barring your response will determine how I comment on this on social media. This occurred at your Crystal Lake, IL store on Rt. 14. My email address is: email@example.com. Robert RevakROBERT R.
Le client n'a pas laissé de commentaire.Valerie E. | Online Move In
Le client n'a pas laissé de commentaire.Joseph R.
Le client n'a pas laissé de commentaire.Jay P.
Great place to store your items. safe, clean and great staffdebra p. | Premières impressions
Fabulous staff, super helpful, great explanations. Loved the tour and advice. Truly a great experience!Scott V. | Premières impressions
Le client n'a pas laissé de commentaire.Matt H. | Premières impressions
Le client n'a pas laissé de commentaire.Sarah D. | Premières impressions
Le client n'a pas laissé de commentaire.deborah r. | Premières impressions
The employees at the Crystal Lake facility are in my opinion above Excellent.Donald L. | Expérience générale
Le client n'a pas laissé de commentaire.Suzanne C. | Expérience générale
Everything was great - the only thing that would have been nice would have been access to load / unload from another side of the facility. Had a long walk to get to our storage unit.Joseph C. | Expérience générale
Helpful employees and a well maintained facility with convenient access to the storage units. Price is comparable with other storage companies.Nick T. | Premières impressions
The dock is all the way on the opposite side of where my storage locker is. It would have been nice if there was access to that side of the building. A full 26' truck with 2 or 3 people takes hours to unload and walk back and forth. Plus it takes up 1 of only 2 spaces on the dock which denies others from its use. Otherwise a very nice setup.Gregory S. | Premières impressions
Le client n'a pas laissé de commentaire.Sharon M. | Expérience générale
Le client n'a pas laissé de commentaire.Bruce L. | Expérience générale
Le client n'a pas laissé de commentaire.gina c. | Expérience générale
Le client n'a pas laissé de commentaire.ANNE H. | Expérience générale
Storage unit was clean easy to get to, and nice to have the carts available for moving stuff.JAMES H. | Expérience générale
We were extremely Impressed with this facility in Crystal Lake from the time first walked in to the last minute we walked to finalize our unit was ready for someone else! Your staff was friendly, informative and extremely courteous. We would highly recommend this facility to anyone we know.Steve W. | Expérience générale
Le client n'a pas laissé de commentaire.Carole J. | Expérience générale
The application process was awkward in that when done on my iPad I didn't know the drivers license pictures had been saved. Once I figured that out it was an easy process.Thomas L. | Online Move In
Never a problem, clean, secure, used storage for almost a year in our preparation to move. Will rent a storage unit again in our new state and location. Thanks UhaulJEFFREY G. | Expérience générale
Although the Crystal lake facility has been a staple in the community for decades, the storage rates and convenience are losing to the competition.Kevin L. | Expérience générale
Le client n'a pas laissé de commentaire.Lois H. | Expérience générale
Well run facility in Crystal Lake. Our truck rental could have been better but not due to service. The truck was not in good condition, could only go 30 mph when loaded and hot (it was 90F), and would pop out of gear. But again, the service was great and consistent.Robert G. | Online Move In
Le client n'a pas laissé de commentaire.Virgil D. | Expérience générale
Very nice guy who helped me, facility is extremely clean and everything was well organized. Nice job!Andrew V. | Premières impressions
Le client n'a pas laissé de commentaire.matt s. | Premières impressions
Le client n'a pas laissé de commentaire.Napoleon D. | Premières impressions
Le client n'a pas laissé de commentaire.Kerry S. | Expérience générale
Everything was as described by the Great Employees at Uhaul. Site was Clean, Safe, Secure, had many rolling platforms for easy load, was able to back the truck(s) up to the loading dock for easy loading/unloading. Can't ask for more.Randy M. | Expérience générale
Le client n'a pas laissé de commentaire.Ronald L. | Expérience générale
Had this unit for over a year. Never once had a problem. Even when my bank card expired. Didn't even realized it, they where nice enough to wave any fees ,for my error. Always have had a great experience with the staff and facilities at the Crystal Lake office.ANNETE H. | Expérience générale
Thank you for providing a clean comfortable storage solution. We always felt safe at your facility as well.Mark R. | Expérience générale
Le client n'a pas laissé de commentaire.Ewelina G. | Expérience générale
Le client n'a pas laissé de commentaire.Timothy S. | Expérience générale
Le client n'a pas laissé de commentaire.Eric S. | Expérience générale
The manager Paul Sarantopoulos really went out of his way to help keep me there as a long term tenant. I appreciate his helpfulness! I also rented trucks there several times and was very pleased with the service!Dale L. | Expérience générale
This is an exceptional facility with a great on site manager and great support staff. I recommend the the Crystal Lake facility. George Sachs :)GEORGE S. | Expérience générale
Very clean and lit up well. Just a little pricey for me.Rande K. | Expérience générale
Service was outstanding.Personal were professional and very helpful helpfuljohn g. | Premières impressions
Used them for 2 months while moving houses they we're absolutely wonderful and very helpful customer service.Julie L. | Expérience générale
ThanksMICHALINE S. | Expérience générale
No complaints except that I was surprised that the furniture and boxes I took out of the facility have a strong musty smell.. Would like to know how to get that out of leather and wood.ERSEL S. | Expérience générale
Perfect solution to my storage problem 👍Paul N. | Expérience générale
Happy with services provided.Scott O. | Expérience générale
Rented 2 units 10x10 and 5x5. Needed a moving truck to load units as well as move across the country but no Uhaul loyalty discounts so I used competitors truck and storage units in new state.kyle h. | Expérience générale
Mercidaniel n. | Expérience générale
Awesome staff, super helpful and professionalThomas K. | Expérience générale
nonCherie s. | Expérience générale
Perfect place to hold our furniture while we moved.Martin O. | Expérience générale
My overall experience was very good. What I disliked was the constant increase in fees as U-Haul continued to expand and add more units.LAURA W. | Expérience générale
Very professional operationPaul N. | Premières impressions
My belongings were well protected. Staff was friendly and helpfulHeather D. | Expérience générale
I'm unhappy to hear uhaul does not prorate rentals of their storage units. Staff was very rude about my question. No thank you for my 8 year patronage either.SHERRY G. | Expérience générale
Professional team Thank youRamona T. | Premières impressions
This location, the staff, and the ease of access to the storage units are just some of the reasons I use this UHaul location. I have, and continue to, recommend this business to others.valerie e. | Expérience générale
Your website does not work well. I updated my address and email at least a half dozen times, and each time it returned to my original (and now outdated) information. Someone from IT needs to correct.SCOTT H. | Expérience générale
Agent was very helpful and friendly.Christopher B. | Premières impressions
Very helpful and kind employees. Answered all my questions and took time to explain everything.Janet V. | Expérience générale
Fantastic facility and great personnel. The service we received was excellent!Alex m. | Premières impressions
Nice facility and the last rental we were able to get a trailer. Storage was okay but easy to access. Charged for a full 30 days even though we were out after first 2 days of the month.DAVE J. | Expérience générale
Staff & service was great. Suggestion: be up-front regarding "required" insurance. I was sold on the 5x5x5 @ 5,99 per month which turned into about 13 once my information was taken = ungroovy.Ronald S. | Premières impressions
Very helpful staff, was able to rent a unit for 13,66 a month with their insurance. Only needed it for 2 months and when I cleaned out my unit the staff was very appreciative that it was clean.Richard G. | Expérience générale
Very happy with the convenienceJudith H. | Expérience générale
Excellent service à la clientèle. Clean and secured storage space.Stephanie D. | Premières impressions
Like the staff. Easy to work with.MARIE G. | Expérience générale
Our Young Sales Person was excellant!Sandra W. | Premières impressions
Le service a été excellent.Matthew E. | Premières impressions
I just wish I could access until 9pmLauren P. | Expérience générale
Everyone was very helpful and courteous.Susan M. | Premières impressions
Austin was very knowledgeable and helpful, both over the phone and in person.susan D. | Premières impressions
Courteous, efficient, honest employees. Where do you find such Dedicated people? Obetty h. | Expérience générale
Personnel was very friendly & helpful. We were in and out quickly and well informed. One of the most pleasant businesses I have worked with in a long while. Keep up the great work!Constance s. | Premières impressions
I've appreciated that the storage was inside & climate controlled. I didn't have any issues in the time I used their facility.STEPHANIE L. | Expérience générale
Chris, the traveling manager, and Will and Austin were all wonderful. They changed a lock and made my move-in very comfortable.betty h. | Premières impressions
Extremely flawless care. Personable service. Helped to keep cost downHeather D. | Premières impressions
I could not be more pleased with the service I received. Each of the staff was friendly and professional. They were patient and took the time to help take care of what we needed. V. HardyVirginia H. | Expérience générale
Excellent, knowledgeable, and friendly serviceHeather D. | Expérience générale
Stored our stuff for about 5 months. Everything was great.Brian M. | Expérience générale
ThanksMichael Y. | Expérience générale
Everything went smoothly. The employees were friendly & helpful. Je les recommanderais sans hésiter!Jeff D. | Expérience générale
Satisfied.Benjamin M. | Expérience générale
I cannot recommend this facility enough! The staff was extremely accommodating and professional. They signed for tons of packages for me and perfectly organized them into the 10x10 unit. So grateful!Natalie Z. | Expérience générale
Excellent facility with a very helpful staffJeffrey H. | Expérience générale
Merci.Martin C. | Expérience générale
great place and peopleMICHAEL R. | Expérience générale
Staff went the extra mile to be helpful. Even outside of normal operating hours. Alleviated a lot of stress inherent in movingCarol M. | Expérience générale
xxxxxxxGlenn S. | Expérience générale
Excellent service!!Jimmy T. | Expérience générale
I was and have been a customer for around 8 years having a storage unite or renting trucks. Always clean and in good condition. Your staff was very nice and took there time to explain every optionmichael e. | Expérience générale
I booked a climate control 10 x 10 unit for 10/27 I was told that there wasn't any they would give me 2 5x5 units. Really?!! You will give me less not upgrade for YOUR inadequate system45 $/mo moreJulyn P. | Réservation
Merci.PAUL K. | Réservation
No CommentsMARY A. | Expérience générale
Paul was spitting chewing tobacco in a jar at the counter while helping me. Gross and unprofessional.Karla S. | Réservation
a well run facility. the staff was always helpful and understandingTERRY E. | Expérience générale
The only issue I have with the process is I was charged on 9/7 and moved out and returned the empty container on 9/8 and they would not prorate any of the monthly expense. This is a terrible policy.Heidi H. | Expérience générale
I called U-haul by telephone more than a week ago and changed the move dates. I will not be moving in until 8/25.Kurt S. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!