Customer Reviews for U-Haul Moving & Storage of Crystal Lake

8823 évaluations

4504 Northwest Hwy   Crystal Lake, IL 60014
(Northeast corner of Rt 14 & Rt 31)

(815) 477-1673

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(815) 477-1673

4504 Northwest Hwy
Crystal Lake, IL 60014
(Northeast corner of Rt 14 & Rt 31)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

A little confusing on the return, followed signs parked under a tent but was told to go somewhere else, then asked to pull into a tight space. Not the best at pulling trailers or backing them up, although the personnel was ok with me not getting the trailer in the parking space.

RANDY H. 
Évaluation :
5

Fast check in by well qualified workers.Great equipment

RONALD B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
5

All of the employees were friendly and helpful. The facility was well-maintained. I would definitely come back if I have storage needs in the future.

Steve P.  |  Expérience générale 
Évaluation :
1

A vehicle a little closer to my home would have been nice. 21 miles is a long way to go for a rental pickup.

Joseph S. 
Évaluation :
5

I was charged the 20 $after hour drop off even though I could not complete the online drop off. I will not use Uhaul again

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan H. 
Évaluation :
1

Very unhappy with the return. We had a great experience up until the return

Katie T. 
Évaluation :
5

Improve your app so people can do a night time return without having to pay the 20 $convenience fee because that's not not very fair at all.

LISA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK K. 
Évaluation :
4

It was like two days of hell. I had to drive that truck without air conditioner in 90+ degrees weather.

ARTEM T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY J. 
Évaluation :
5

Staff were friendly, helpful, and efficient. Always a smile and asking if there was anything I needed from U-Haul. Efficient check out and return of weekly truck rental for Environmental Defenders (still using).

JOHN M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD Z. 
Évaluation :
5

Very efficient process. Vehicle was ready to go, check in staff was friendly and efficient, return process smooth.

DEBRA B. 
Évaluation :
5

I reserved a 6x12 enclosed trailer at Uhaul in West Dundee illionis.I stopped at the location the night before to verify the reservation. I my way to pick up the trailer I was called and told the trailer wasn't available. This is a very bad business practice. what is the purpose of a reservation if you can call and say the prior customer decided to extend his rental. They should have been told to return the trailer because another customer had reserved it for the following day.

RICHARD C. 
Évaluation :
5

Ensure that pre-checkout photos of equipment are accurate. Ryan was very helpful. I was called right after dropping off the rental truck because I had left an iPass transponder in the truck. The checkin/drop off procedure was extremely efficient and easy.

Chauncey B. 
Évaluation :
5

Continue excellent staff support and knowledgeable service

DAVID B. 
Évaluation :
1

Made reservation online to pick up at 2:00PM. Went to location, sign in window said open. Door was locked and lights were off. No one was there to answer. I'm sorry I provided my credit card number as I don't trust this vendor.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLADYS F. 
Évaluation :
3

Customer Service was excellent but the truck needed an alignment and was a hazard on the highway.

Rick R. 
Évaluation :
5

Easy folks to work with

Steve S. 
Évaluation :
5

Nothing - great service.

Peter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter L. 
Évaluation :
4

Select a pick-up option closer to y=the customer.

FRANKLYN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon P. 
Évaluation :
5

The truck sounds like it's falling apart from the engine mounts.

Jason M. 
Évaluation :
5

Job well done!

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
5

I was unable to complete the after-hours turn-in on my phone. No matter what I tried, it would not verify my location. I left the truck right around 10:00 pm with a full tank of gas and no damage. I dropped the keys and contract in the box. Can you please let the Crystal Lake dealership know. Thank you. Erik Doersching

Erik D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie J.  |  Premières impressions 
Évaluation :
5

Very easy pick up and return. Equipment was great and cost was very fair

Joel K. 
Évaluation :
4

Fix the app and website. I attempted to use the photo feature to show mileage and gas gauge and neither the website or the app would upload the photo.

SEAN P. 
Évaluation :
5

Make sure that the gas tank is full for each customer when picking up a vehicle.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRYK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel B. 
Évaluation :
5

Excellent overall experience and very easy to use. Everyone was extremely helpful. Merci

Laurie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan P. 
Évaluation :
5

employees were very helpful and friendly even though it was a busy morning.

Scott P. 
Évaluation :
3

Don't give a customer a vehicle with no gas ... charge him for a full tank and get gas for free paid by customer at drop off .

GERALD W. 
Évaluation :
5

Quick and convenient. Exactly what I was looking for.

Dennis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

In and out fast for a walk-in pickup and drop off.

WILLIAM S. 
Évaluation :
5

Check in procedure could be easier

RICHARD P. 
Évaluation :
1

My boxes originated in Peoria, Arizona and were never intended for this facility. They were to be shipped to Chamblee, Georgia! I have no clue how this facility got my information!! Haven't opened my boxes yet, so SCARY!!

Mary S. 
Évaluation :
4

Very good experience

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip Patrick I. 
Évaluation :
5

best and cheapest way to get things moved. great for all ages.

THOMAS T. 
Évaluation :
3

Wash the outside of the truck before giving it to costumers

EMMA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert C. 
Évaluation :
3

This experience was much better than the pickup location.

Zachary V. 
Évaluation :
3

My gas tank when I took possession of the truck was less then a quarter tank. I mentioned this to the employee and he responded I am sorry. I left and had just a bit more them a 1/8 of a tank a few blocks away and had to get gas asap. I brought it back with 3/4 of a tank hoping to get compensated for being shorted on gas from the start. It's very disappointing to have this happen and have to think about who I rent from next time. I do rent trucks a few time a year so it matters to us just not your employee..

JOHN K. 
Évaluation :
5

U-Haul should UPGRADE their line of motorcycle trailers. Make them slightly longer and PLEASE come up with some sort of better ride with shock absorbers or whatever. Those 4x9 trailers you have now BARELY work for my 9' long bike, and the ride is so hard & rough I've actually lost accessories which have bounced off going down the road! An upgraded model of bike trailer like this would be EXTREMELY POPULAR! ðŸ'

MICHAEL R. 
Évaluation :
5

Thank you guys

ISMAEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally S. 
Évaluation :
5

People were nice. Service was quick and efficient@!

Barbara B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ismael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER S. 
Évaluation :
1

Started off well; the gentleman behind the counter was very helpful. The mileage was incorrect in the truck. Went back into change it (online would not allow me) and it took at least 20 minutes to figure it out. I had to be charged twice as they needed to create a new contract

Kelly S. 
Évaluation :
4

The app kept crashing and I had to contact customer support to actually return my trailer.

JONATHAN W. 
Évaluation :
5

Good people work hard and friendly welcoming

JUANITA P. 
Évaluation :
5

I've rented trucks, vans and trailers from U-haul for years, and from this location for almost ten years. Crystal Lake is among the best for service, reliability, and good people. I was impressed how others in the store were being helped and treated while I was waiting to be served. When my time came, Craig was the representative that helped, and he made the transaction smooth. The return - again with Craig - was equally fast and trouble-free.

JOHN A Z. 
Évaluation :
5

Although the inside was clean, the outside could have been washed. Also not everybody is into online services for returns and contracts.

Bonita O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Keep up the great work ! So nice to get a vehicle and pkg supplies in one place, thx !!!

RICHARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Some confusion if vehicle needed to be returned full of gas or not.

Brenda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed P.  |  Premières impressions 
Évaluation :
4

There is a strong mold smell

Teresa K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Atlas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan C. 
Évaluation :
4

The crew there are top notch..I've done business there several times over the years & they never disappoint!! They're all business when it comes to this kind of business with no surprises!! Keep up the great work guy's!

JACKIE O. 
Évaluation :
3

No issues. Average service. Came in and was able to get what I needed done and get out.

Paul H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary K.  |  Expérience générale 
Évaluation :
3

Truck ran good. I'd say someplace to mount phone or place it to make using GPS map easier to view would be nice touch. App for pickup should notify user to make sure settings isn't blocking uhaul from taking pictures and stuff. I didn't have good experience with moving company i got off your site they canceled night before move not giving me time to find someone else

William M. 
Évaluation :
5

Smooth and easy. Thank you.

MARK B. 
Évaluation :
1

Scheduling was very unorganized. My truck was not available at the time or location I was told. Storage unit was not the correct size either. Had to call and get a storage unit from a different place. Very stressful to deal with on moving day.

Garren R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip H. 
Évaluation :
3

A new employee was going to charge for returning to different location.I had a printed copy with me and that was resolved.

Edward D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lauren T. 
Évaluation :
3

The guy who I made the reservation with was not friendly at all. He was a dick.

KYLE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
3

I will never make a reservation on line again. I wanted the location listed, but online reservations reserved a truck at a different location with no one there for me to pick up keys. Had to make calls speak to management and finally picked up truck almost an hour later at location I originally wanted.

TAMMY V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tariq B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR M. 
Évaluation :
5

The fuel gauge did not function properly. The paperwork indicated full when I took the truck. A couple miles down the road it went to between full and 3/4. I filled it up when I brought it back with 12,5 gallons which is a lot for only driving 52 miles. I could understand low mileage for a fully loaded large truck but for a small 16' truck with moving 200 pounds of load is obvious that the tank was not full

EDWARD G. 
Évaluation :
2

My comments that are not rated "high" are based on the fact that I returned the truck literally 5 minutes past closing time (but still within my time allotment). When I tried to do the "after hours" check in on my phone, your system would NOT allow me to take a picture of the dash showing gas and mileage. After 20 minutes and several times trying to do this, I just turned the keys in the dropbox. YET I was charged a 20 $INconveniece fee for NOT doing this...but it was YOUR mobile app that did not allow me to complete the process. NOT HAPPY. I need the 20 $to be refunded back to me as it was not MY error but yours that created this. I will monitor this and barring your response will determine how I comment on this on social media. This occurred at your Crystal Lake, IL store on Rt. 14. My email address is: robrrr52@gmail.com. Robert Revak

ROBERT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay P. 
Évaluation :
5

Great place to store your items. safe, clean and great staff

debra p.  |  Premières impressions 
Évaluation :
5

Fabulous staff, super helpful, great explanations. Loved the tour and advice. Truly a great experience!

Scott V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deborah r.  |  Premières impressions 
Évaluation :
5

The employees at the Crystal Lake facility are in my opinion above Excellent.

Donald L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne C.  |  Expérience générale 
Évaluation :
4

Everything was great - the only thing that would have been nice would have been access to load / unload from another side of the facility. Had a long walk to get to our storage unit.

Joseph C.  |  Expérience générale 
Évaluation :
4

Helpful employees and a well maintained facility with convenient access to the storage units. Price is comparable with other storage companies.

Nick T.  |  Premières impressions 
Évaluation :
4

The dock is all the way on the opposite side of where my storage locker is. It would have been nice if there was access to that side of the building. A full 26' truck with 2 or 3 people takes hours to unload and walk back and forth. Plus it takes up 1 of only 2 spaces on the dock which denies others from its use. Otherwise a very nice setup.

Gregory S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gina c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANNE H.  |  Expérience générale 
Évaluation :
5

Storage unit was clean easy to get to, and nice to have the carts available for moving stuff.

JAMES H.  |  Expérience générale 
Évaluation :
5

We were extremely Impressed with this facility in Crystal Lake from the time first walked in to the last minute we walked to finalize our unit was ready for someone else! Your staff was friendly, informative and extremely courteous. We would highly recommend this facility to anyone we know.

Steve W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carole J.  |  Expérience générale 
Évaluation :
5

The application process was awkward in that when done on my iPad I didn't know the drivers license pictures had been saved. Once I figured that out it was an easy process.

Thomas L.  |  Online Move In 
Évaluation :
5

Never a problem, clean, secure, used storage for almost a year in our preparation to move. Will rent a storage unit again in our new state and location. Thanks Uhaul

JEFFREY G.  |  Expérience générale 
Évaluation :
4

Although the Crystal lake facility has been a staple in the community for decades, the storage rates and convenience are losing to the competition.

Kevin L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lois H.  |  Expérience générale 
Évaluation :
5

Well run facility in Crystal Lake. Our truck rental could have been better but not due to service. The truck was not in good condition, could only go 30 mph when loaded and hot (it was 90F), and would pop out of gear. But again, the service was great and consistent.

Robert G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virgil D.  |  Expérience générale 
Évaluation :
5

Very nice guy who helped me, facility is extremely clean and everything was well organized. Nice job!

Andrew V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matt s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Napoleon D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry S.  |  Expérience générale 
Évaluation :
5

Everything was as described by the Great Employees at Uhaul. Site was Clean, Safe, Secure, had many rolling platforms for easy load, was able to back the truck(s) up to the loading dock for easy loading/unloading. Can't ask for more.

Randy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald L.  |  Expérience générale 
Évaluation :
5

Had this unit for over a year. Never once had a problem. Even when my bank card expired. Didn't even realized it, they where nice enough to wave any fees ,for my error. Always have had a great experience with the staff and facilities at the Crystal Lake office.

ANNETE H.  |  Expérience générale 
Évaluation :
5

Thank you for providing a clean comfortable storage solution. We always felt safe at your facility as well.

Mark R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ewelina G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric S.  |  Expérience générale 
Évaluation :
5

The manager Paul Sarantopoulos really went out of his way to help keep me there as a long term tenant. I appreciate his helpfulness! I also rented trucks there several times and was very pleased with the service!

Dale L.  |  Expérience générale 
Évaluation :
5

This is an exceptional facility with a great on site manager and great support staff. I recommend the the Crystal Lake facility. George Sachs :)

GEORGE S.  |  Expérience générale 
Évaluation :
5

Very clean and lit up well. Just a little pricey for me.

Rande K.  |  Expérience générale 
Évaluation :
5

Service was outstanding.Personal were professional and very helpful helpful

john g.  |  Premières impressions 
Évaluation :
5

Used them for 2 months while moving houses they we're absolutely wonderful and very helpful customer service.

Julie L.  |  Expérience générale 
Évaluation :
5

Thanks

MICHALINE S.  |  Expérience générale 
Évaluation :
4

No complaints except that I was surprised that the furniture and boxes I took out of the facility have a strong musty smell.. Would like to know how to get that out of leather and wood.

ERSEL S.  |  Expérience générale 
Évaluation :
5

Perfect solution to my storage problem 👍

Paul N.  |  Expérience générale 
Évaluation :
5

Happy with services provided.

Scott O.  |  Expérience générale 
Évaluation :
5

Rented 2 units 10x10 and 5x5. Needed a moving truck to load units as well as move across the country but no Uhaul loyalty discounts so I used competitors truck and storage units in new state.

kyle h.  |  Expérience générale 
Évaluation :
5

Merci

daniel n.  |  Expérience générale 
Évaluation :
5

Awesome staff, super helpful and professional

Thomas K.  |  Expérience générale 
Évaluation :
5

non

Cherie s.  |  Expérience générale 
Évaluation :
5

Perfect place to hold our furniture while we moved.

Martin O.  |  Expérience générale 
Évaluation :
4

My overall experience was very good. What I disliked was the constant increase in fees as U-Haul continued to expand and add more units.

LAURA W.  |  Expérience générale 
Évaluation :
5

Very professional operation

Paul N.  |  Premières impressions 
Évaluation :
5

My belongings were well protected. Staff was friendly and helpful

Heather D.  |  Expérience générale 
Évaluation :
4

I'm unhappy to hear uhaul does not prorate rentals of their storage units. Staff was very rude about my question. No thank you for my 8 year patronage either.

SHERRY G.  |  Expérience générale 
Évaluation :
5

Professional team Thank you

Ramona T.  |  Premières impressions 
Évaluation :
5

This location, the staff, and the ease of access to the storage units are just some of the reasons I use this UHaul location. I have, and continue to, recommend this business to others.

valerie e.  |  Expérience générale 
Évaluation :
4

Your website does not work well. I updated my address and email at least a half dozen times, and each time it returned to my original (and now outdated) information. Someone from IT needs to correct.

SCOTT H.  |  Expérience générale 
Évaluation :
5

Agent was very helpful and friendly.

Christopher B.  |  Premières impressions 
Évaluation :
5

Very helpful and kind employees. Answered all my questions and took time to explain everything.

Janet V.  |  Expérience générale 
Évaluation :
5

Fantastic facility and great personnel. The service we received was excellent!

Alex m.  |  Premières impressions 
Évaluation :
3

Nice facility and the last rental we were able to get a trailer. Storage was okay but easy to access. Charged for a full 30 days even though we were out after first 2 days of the month.

DAVE J.  |  Expérience générale 
Évaluation :
4

Staff & service was great. Suggestion: be up-front regarding "required" insurance. I was sold on the 5x5x5 @ 5,99 per month which turned into about 13 once my information was taken = ungroovy.

Ronald S.  |  Premières impressions 
Évaluation :
5

Very helpful staff, was able to rent a unit for 13,66 a month with their insurance. Only needed it for 2 months and when I cleaned out my unit the staff was very appreciative that it was clean.

Richard G.  |  Expérience générale 
Évaluation :
5

Very happy with the convenience

Judith H.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle. Clean and secured storage space.

Stephanie D.  |  Premières impressions 
Évaluation :
5

Like the staff. Easy to work with.

MARIE G.  |  Expérience générale 
Évaluation :
5

Our Young Sales Person was excellant!

Sandra W.  |  Premières impressions 
Évaluation :
5

Le service a été excellent.

Matthew E.  |  Premières impressions 
Évaluation :
4

I just wish I could access until 9pm

Lauren P.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful and courteous.

Susan M.  |  Premières impressions 
Évaluation :
5

Austin was very knowledgeable and helpful, both over the phone and in person.

susan D.  |  Premières impressions 
Évaluation :
5

Courteous, efficient, honest employees. Where do you find such Dedicated people? O

betty h.  |  Expérience générale 
Évaluation :
5

Personnel was very friendly & helpful. We were in and out quickly and well informed. One of the most pleasant businesses I have worked with in a long while. Keep up the great work!

Constance s.  |  Premières impressions 
Évaluation :
5

I've appreciated that the storage was inside & climate controlled. I didn't have any issues in the time I used their facility.

STEPHANIE L.  |  Expérience générale 
Évaluation :
5

Chris, the traveling manager, and Will and Austin were all wonderful. They changed a lock and made my move-in very comfortable.

betty h.  |  Premières impressions 
Évaluation :
5

Extremely flawless care. Personable service. Helped to keep cost down

Heather D.  |  Premières impressions 
Évaluation :
5

I could not be more pleased with the service I received. Each of the staff was friendly and professional. They were patient and took the time to help take care of what we needed. V. Hardy

Virginia H.  |  Expérience générale 
Évaluation :
5

Excellent, knowledgeable, and friendly service

Heather D.  |  Expérience générale 
Évaluation :
5

Stored our stuff for about 5 months. Everything was great.

Brian M.  |  Expérience générale 
Évaluation :
5

Thanks

Michael Y.  |  Expérience générale 
Évaluation :
5

Everything went smoothly. The employees were friendly & helpful. Je les recommanderais sans hésiter!

Jeff D.  |  Expérience générale 
Évaluation :
4

Satisfied.

Benjamin M.  |  Expérience générale 
Évaluation :
5

I cannot recommend this facility enough! The staff was extremely accommodating and professional. They signed for tons of packages for me and perfectly organized them into the 10x10 unit. So grateful!

Natalie Z.  |  Expérience générale 
Évaluation :
5

Excellent facility with a very helpful staff

Jeffrey H.  |  Expérience générale 
Évaluation :
5

Merci.

Martin C.  |  Expérience générale 
Évaluation :
5

great place and people

MICHAEL R.  |  Expérience générale 
Évaluation :
5

Staff went the extra mile to be helpful. Even outside of normal operating hours. Alleviated a lot of stress inherent in moving

Carol M.  |  Expérience générale 
Évaluation :
5

xxxxxxx

Glenn S.  |  Expérience générale 
Évaluation :
5

Excellent service!!

Jimmy T.  |  Expérience générale 
Évaluation :
5

I was and have been a customer for around 8 years having a storage unite or renting trucks. Always clean and in good condition. Your staff was very nice and took there time to explain every option

michael e.  |  Expérience générale 
Évaluation :
1

I booked a climate control 10 x 10 unit for 10/27 I was told that there wasn't any they would give me 2 5x5 units. Really?!! You will give me less not upgrade for YOUR inadequate system45 $/mo more

Julyn P.  |  Réservation 
Évaluation :
5

Merci.

PAUL K.  |  Réservation 
Évaluation :
3

No Comments

MARY A.  |  Expérience générale 
Évaluation :
3

Paul was spitting chewing tobacco in a jar at the counter while helping me. Gross and unprofessional.

Karla S.  |  Réservation 
Évaluation :
5

a well run facility. the staff was always helpful and understanding

TERRY E.  |  Expérience générale 
Évaluation :
3

The only issue I have with the process is I was charged on 9/7 and moved out and returned the empty container on 9/8 and they would not prorate any of the monthly expense. This is a terrible policy.

Heidi H.  |  Expérience générale 
Évaluation :
3

I called U-haul by telephone more than a week ago and changed the move dates. I will not be moving in until 8/25.

Kurt S.  |  Réservation 
Non reviews have been submitted for this location.

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