Customer Reviews for U-Haul Moving & Storage of Crystal

5300 évaluations

5465 Lakeland Ave   Crystal, MN 55429
(Located on North side of frontage road of Hwy 81)

(763) 537-5701

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(763) 537-5701

5465 Lakeland Ave
Crystal, MN 55429
(Located on North side of frontage road of Hwy 81)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mahogany C. 
Évaluation :
5

Close to my house and I use it multiple times a year. Just need to reserve in advance if you want a specific trailer. Otherwise you are going up the road.

Louis O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy D. 
Évaluation :
3

The 6x12 trailer was on 4'9”. The Manager did refund my money but did so after I provided a reminder a week later. I would recommend this location and the Manager did remedy the issue. U-Haul needs to correct their advertising.

DAVID G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAMONA L. 
Évaluation :
5

All is perfect. Clean, knowledgeable staff. I'll diffently use this UHaul again. Great, fun people.

JOHN M. 
Évaluation :
5

Excellent service

WILLIAM J. 
Évaluation :
4

The online rental process was useful, but also a bit cumbersome. For example, if I'd have known additional identification was necessary I could have avoided the delay of requiring a confirmation call to an alternate contact.

David S. 
Évaluation :
5

Nice and personable workers. John, Jake and especially Derrick when we returned the vehicle. Thanks Guys!

BRET H. 
Évaluation :
3

I made a reservation for 6:30AM the morning before my pickup, we clicked the mobile check in/pickup. it said there was plenty of inventory for the truck we needed. got there the next morning tried to check in where it told us I had to wait till the store opened because something was wrong with my order. Irritated, we waited until store open. We explained the situation to the guy who said it was just because the crew the day before didn't get the truck ready. The guy that helped us was great though.

Jonathan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zach R. 
Évaluation :
5

After our moving company flaked on us, we need a truck right away. The Crystal location had what we needed on short notice and the staff was great!!

DAWN L. 
Évaluation :
5

Excellent service

WILLIAM J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kipkoech C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra W. 
Évaluation :
5

Excellent customer service

Karlos D. 
Évaluation :
4

The only problem I had and it was a big one was I had no idea it wouldn't be a normal sized pick up truck. I had to get into a truck whose floor was the ht of my hip. Maybe if there's a way to differentiate it would help the next short senior. A step up would have been awesome, but there wasn't one and should have been. It was like trying to climb into a semi with no step, at least to me.

KATHERINE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
5

I have rented a pickup 4 times a year for several year and the service has always been great, the return people have been super fast.

LARRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLISON G. 
Évaluation :
4

Have more than one employee working to avoid long wait times.

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyprian M. 
Évaluation :
4

Furniture Pads were NOT included in my cargo van, and yet I was charged for them. I was in a rush and did not get a chance to check before leaving for my move.

RAJAT S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Karon C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
5

John was super helpful and friendly checking me back in. He was extremely courteous and professional. He took his time to make me feel welcome and I appreciate the exemplary customer service.

Brent N. 
Évaluation :
5

the staff are friendly and strive to do their job better

jose L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber K. 
Évaluation :
5

I want to thank your manager/owner. Upon returning they noticed some damage to the tailgate. It didn't look fresh and I was certain it was not caused by me. 2 employees stated I should be charged 150 $for the damage. They called over Mr Whitehead and he agreed with me. I rent vehicles regularly and want you to know you have a customer for life. In the future I will video the entire vehicle before leaving with it. I just want to say thanks and God Bless Mr. Whitehead!!

Gregory H. 
Évaluation :
5

Clean, organized, well run. Very friendly and efficient.

KAREN M. 
Évaluation :
4

Increase your closing hours

JOSEPHUSKUMEH S. 
Évaluation :
4

I had a reservation for Sunday morning, 8/29/2021, checked in online, and arrived just after 9:00 am. Unfortunately, the customer had not yet returned the trailer I had rented. I understand that is out of the company's control and the staff had already called the customer about their late return. I was told "he was 5 minutes away" and then at 9:30 pm I was told "he was at the stoplight nearest the location." It wasn't until 9:45 am that the trailer was available. It took another 15 minutes to confirm my reservation and hook up the trailer so I was exactly one hour late, which set me back for the day. Again, no fault of this staff or this location, but I was disappointed in the experience, especially when I went to load the trailer and it hadn't been swept out by the previous renter.

Troy L. 
Évaluation :
5

Derrick the owner and his staff were amazing!

Allison G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jasmine B. 
Évaluation :
4

Only difficulty was knowing where to park my car to go in and get my rental paid for and picked up. Lots of indications of where to return rentals but most northern spots labeled for rental parking and wasnt sure where I could park.

Jennifer C. 
Évaluation :
5

Very nice and helpful employees with pick up and drop off

CAITLIN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY S. 
Évaluation :
5

From checking out the truck to turning it back in, the service was impeccable. I would definitely use this location again!

James H. 
Évaluation :
2

Difficult to pick up vehicle. The van keys were missing. We ended up wanting for the clerk to change the reservation and that alone took an hour. The box car was rented was messy and the gas was under. It was old and smelled. My quote was double of what I wanted to rent. Manager did not apologize for any of the mix up. Clerk John was nice.

LENG L. 
Évaluation :
5

The location was great but the fact that you didn't have my equipment I ordered a month ago leaves a lot to be desires

PAUL C. 
Évaluation :
5

The whole process went smoothly so I have no suggestions. Keep up the good work.

Peter R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph P. 
Évaluation :
4

The filling out of information is overwhelming too much information needing just for rental of a storage unit asking for multiple names and phone numbers when you have a credit card on file for direct payment overkill on information needed very dissatisfied with that

david M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Claire B. 
Évaluation :
5

I've used this location many times. Always a good experience.

Beth H. 
Évaluation :
5

Great service

WILLIAM J. 
Évaluation :
5

The easiest process ever… and the individual who helped me was so friendly! Loved it

Deanna F. 
Évaluation :
5

Great service when we picked up the truck.

Sophia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin G. 
Évaluation :
5

This location had nothing to do with the bad service, I literally just parked the truck there

MATTHEW K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latasha F. 
Évaluation :
5

The owner was friendly and the staff was helpful.

Gabriel S. 
Évaluation :
5

I'm just thankful for great customer service and promptness of service. Keep up the great work

Daphne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TALMADGE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

awana M. 
Évaluation :
5

Great service!

JAMES K. 
Évaluation :
5

If someone is a little over mileage by 3to4mile give them a break

KERRY G. 
Évaluation :
5

The employees I encountered were all friendly and more then willing to help. The pick up process was completed quickly with virtually no wait, and the return was just as fast.

Trent W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERT K. 
Évaluation :
5

The person who helped me at pick up was super nice.

CRAIG O. 
Évaluation :
5

Excellent

william J. 
Évaluation :
4

Please work out the bugs in your Android App. When I tried to check in the Vehicle I tried several attempts to take a picture of the dashboard to upload to the App it failed several times. So I had to go online and do it.

DeLon C. 
Évaluation :
5

Friendly and helpful staff

NICOLAS P. 
Évaluation :
5

The U-Haul van was perfect for our needs, which included hauling furniture and other bulky items. We were pleasantly surprised by how comfortable it was to drive!

ALISONMARIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reid S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reena M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
3

Staff was helpful and friendly

Renee H. 
Évaluation :
5

All was perfect

NIKOLAS T. 
Évaluation :
5

Great service

WILLIAM J. 
Évaluation :
4

We tried to purchase a lock for the truck but the lock we purchased from UHaul didn't fit the UHaul trailer even though it said it would on the package. We didn't notice this until several hours after pickup when we finished loading the the truck

DARIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherrilyn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn I. 
Évaluation :
5

Great service

WILLIAM J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee B. 
Évaluation :
3

I believe he was the manager but he seemed annoyed while checking us it. We inquired jokingly about the extra gas we left in the truck to cover the 20 extra miles we put on but instead were greeted with a attitude about the facts. ðŸ˜' gosh after the week we've had with Uhaul, I'm over it. Cheer up. I could have matched his attitude but just wanted to be done with it all.

Virginia K. 
Évaluation :
4

Pickup and drop off were easy and the staff was helpful.

Kristen C. 
Évaluation :
3

The truck engine light was on, called and they gave me roadside assistance number. I think they should have given me a discount. Wasn't very friendly.

Katrina C. 
Évaluation :
5

The guy who checked us in went above and beyond the call to make a rough time easy. At the Crystal Mn location

TWANA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred David S. 
Évaluation :
4

I was delayed due to a poorly timed migraine. Phone lines had a 30 minute hold time so I was unable to reach the installer to advise of my delay. On the positive, he reached out to me after I didn't show up and was very accommodating and performed the hitch installation while I waited once I was able to get to the store.

Robert C. 
Évaluation :
3

Re worjersNeed mo

Vivian J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Excellent service! The truck was so clean inside and out! The return process is so easy -especially after a hard day of moving! Pricing is great! Thank you!

ANITA Z. 
Évaluation :
5

Your customer service representative who checked us in did an amazing job!!!

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM S. 
Évaluation :
5

Keep up the good work you have done

Maria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORNELIUS G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ABRAHAM V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE F. 
Évaluation :
5

Derek was super-helpful. I forgot to purchase a hitch ball so he loaned me his to use for the two hours I needed it. What a great guy! Class act and great customer service!

Charles U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM O. 
Évaluation :
1

Improved scheduling and customer service. I arrived for my scheduled appointment and was told it was at a different time even though I provided the confirmation. I experienced disrespect and no apology for the miscommunication.

AMELIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
4

Pick up was not so great trailer had wood pieces inside of it I had to clean out. Needed to extend trailer for a day and it was a pain to do that. Drop off was excellent and perfect tho. Manager was super friendly at drop off

Christopher Y. 
Non les évaluations ont été soumises pour cet établissement.

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