It would be a better business practice to be upfront with pricing. I paid two times what was noted for the van cost. I put barely any miles and didnt use hardly any gas so the fees arent from an abundance of use. I would trust a business that said - $40 to rent a truck more than a business that says $20 to rent a truck and then charges $40.Beth S.
Customer Reviews for U-Haul Moving & Storage of Cumberland
Pour nous contacter
Cumberland, RI 02864
(Across from Stop and Shop)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Rosny L.
Le client n'a pas laissé de commentaire.John J.
Le client n'a pas laissé de commentaire.Austin S.
Kim provided great service as she always does.Anthony P.
I was told by the phone representative that the truck was going to be equipped with a 2 5/16 ball for the trailer I picked up the truck And was not able to get done what I needed to and returned the truck I am waiting to hear back from the Cumberland location Hopefully that this can be resolved and get my money backKayla P.
The truck was advertised as 15 feet, the actual usable floor length is less that 12 feet! I needed to move 12 foot sheets of drywall. I ended up having to stand them diagonally. They fell over and were all damaged. U-haul's lie cost me $175 in damaged materials plus $50 for the rental. I am not a happy customer. Stop using deceptive advertising!david U.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Carlene W.
Le client n'a pas laissé de commentaire.john R.
Always a great experience with U Haul equipment. Professional truck driver here and would recommend. Safe, clean, dependable.tim S.
Le client n'a pas laissé de commentaire.Samia K.
This location only had one person in the store working making the wait a bit too long. There was no explanation of the bill and the price breakdown. The storage unit was so dirty upon arrival and the latch was loose on the unit making it impossible to lock. As a customer I believe the upkeep of the facilities could and should be better.Jessica M.
Le client n'a pas laissé de commentaire.edward M.
Although I knew I hadn't done damage to the vehicle, a plastic piece under the front bumper was hanging down (not visible when I picked up the van) and when got underneath to look at it, I could see the gray tape that had held it in place had come loose. That's how it had been fixed when it first broke off - gray tape. Nobody said anything about it when I picked it up but upon its return, they acknowledged that it has been like that for awhile. It would have been nice to know that it had previously been broken off so I knew I wouldn't be liable for damages (I wasn't). Other than that, the people were very nice and the vehicle was clean. The whole process was easy.Kelly G.
Le client n'a pas laissé de commentaire.Jason T.
Le client n'a pas laissé de commentaire.George O.
Le client n'a pas laissé de commentaire.armenio C.
There was only one person on behind the counter. I did not mind waiting due to she had no help. Despite having a few people to deal with at the same time. She was very pleasant made sure I had what I needed and that I understood everything. Her personality alone I would go back there. As far as the truck I know it's a truck and I have driven trucks my entire life. The shocks are definitely completely shot on the truck. Very very hard driving as well. That truck could use some work. I run a business where mechanics is all we do. That truck should definitely be addressed. The suspension on it is most certainly shot.Kristy G.
Le client n'a pas laissé de commentaire.Thomas C.
I pre-registered at website. Expected to get in and out quickly. Unfortunately not enough help at this site to do that. One person to help customers with check out/check in, propane refills, sales in store and numerous other duties. Need extra help especially on a weekend which I assume is your busiest time. Also Truck condition was fine but a lot more expensive than advertised. Adding Insurance and mileage charge plus topping off gas for 29 hrs of use equalled out of pocket almost $200. Insurance and mileage charge too high. The $19,99 in advertising looks affordable but overall much more than expected!Ralph L.
The person running the location was amazing. Working alone and short handed she got the job done. I hope she is appreciatedMichael P.
Le client n'a pas laissé de commentaire.Milca O.
When we arrived to pick up the rental, my guys were told they had to have the truck back by 11:30 for another customer. This is the second time I made the reservation online and things changed or were not what we expected when we arrived. Not happy with the customer service or being able to rely on your website. We will only use this location when we absolutely have to.Mike B.
Not much, everything went pretty smooth!! Thank you 😊Ronald R.
Le client n'a pas laissé de commentaire.Thomas C.
Kim did a great job!Joe D.
Le client n'a pas laissé de commentaire.Thomas P.
Le client n'a pas laissé de commentaire.thomas A.
Staff were great. Super busy location. The woman who assisted me was doing the work of 3 people.Thomas M.
Le client n'a pas laissé de commentaire.Thomas C.
Make sure to check the vehicle thoroughly inside and out and let the manager know/take a picture before leaving lot. The manager is very accommodating and communicative.Thomas M.
Le client n'a pas laissé de commentaire.Michael A.
I wasted an hour of my time trying to get your website to let me drop off my truck. Then i find out i can leave it but you're going to charge me an extra $20. But i can't get your website to work?? And that's my fault??Renee P.
it's very easy to return the truck without asking anyone for help, I just followed the video and dropped the keys at the end at the little red box but what I didn't like was to receive a call from your service today to find out where I had left the keysMohammed N.
Getting a receipt via email would be nice. Never got oneMARK L.
Was good servicesManfre R.
Le client n'a pas laissé de commentaire.Sue T.
The lady working at the front desk was amazing and knowledgable.Nicholas B.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Rionda G.
Was charged an extra fee even though my agreement was not properly put into the system (my account) and I was unable to utilize self service. This is not my first U-Haul rental as I have utilized self service and my account on most previous rentals. Lack of help, training and poor customer service. I will think twice about using this location again.Luther W.
Not a thing great serviceRobert N.
Le client n'a pas laissé de commentaire.Tracey S.
Le client n'a pas laissé de commentaire.THOMAS P.
The Mendon Rd Uhaul is my preferred location to deal with. The staff is always friendly and helpful, even first thing in the morning. The trailers are always well kept, and the parking lot is large enough the even I don't struggle with maneuvering.Paul J.
Le client n'a pas laissé de commentaire.Fred E.
Refine the self pickup process. Self drop off-went well. Staff in Cumberland was very helpful and a pleasure to work with.George C.
Le client n'a pas laissé de commentaire.TONY R.
Le client n'a pas laissé de commentaire.CARLOS S.
The 2 Ladies there were rude and disrespectful, made me wait while they finished there conversation, I will not visit this location again!Anna D.
Outstanding serviceVERA F.
I waited inside for 10 minutes while the employee was outside unknown to me. Your computer system was reloading for nearly 30 minutes which I had no choice but to wait. The employee had to manually re-enter all my info including credit card info. The morning I returned the truck it was pouring rain and I was unloading it in a muddy area. I swept out everything I could to clean it and if I had a hose I would have washed it down. I was charged 30 dollars for a 2 minute hose job. Just not right.Rocky B.
Le client n'a pas laissé de commentaire.Wilfred D.
Le client n'a pas laissé de commentaire.Justin M.
This location consistently gives me a hard time. They are not friendly or accommodating. Especially Kim. They claim policies change overnight. For example, I also had one person there recently tell me they don't allow people to keep the trucks over the weekend. I plan to use a different location if at all possible moving forward.JulieJ W.
Le client n'a pas laissé de commentaire.Nelson H.
Been renting here since 2019. Has never been disappointed. Will rent againvladimir K.
Le client n'a pas laissé de commentaire.ROBERT F.
Le client n'a pas laissé de commentaire.Raymond S.
Brian was very professional, helpful, and friendly. He made the rental a very pleasant experience. I hope he is a valued employee and treated well by uhaul.ROBERT L.
Le client n'a pas laissé de commentaire.Maria C.
Le client n'a pas laissé de commentaire.JACOB R. | Expérience générale
Truck tire had a m Nail in it. Very noisy truck and the suspension is terrible Pick up location was awesomeSusan R.
Le client n'a pas laissé de commentaire.michael l. | Premières impressions
Le client n'a pas laissé de commentaire.Andrew S.
As usual very professional, friendly and efficientBruce R.
Very helpful, but since I had already filled up to 15/16 of tank (where as it was less than 1/2 at pick up), they could not reimburse me. I will call U-Haul about it.Vibhu V.
Le client n'a pas laissé de commentaire.Derek L.
Le client n'a pas laissé de commentaire.Miriam M.
Kim is a GREAT person!! I've had a few interactions with her!! I would totally recommend using the Cumberland location!!JENNIFER D.
Le client n'a pas laissé de commentaire.GREGORY M.
Le client n'a pas laissé de commentaire.POOL S.
Le client n'a pas laissé de commentaire.maurice c. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT J.
Easy pick up and drop off. Truck was warmed up upon arrival at 7am. I don't understand why U-Haul doesn't send the trucks out with a full tank. Great experience overall.TIMOTHY G.
Le client n'a pas laissé de commentaire.JUSTIN S.
Le client n'a pas laissé de commentaire.JASON L.
Le client n'a pas laissé de commentaire.VIENNA H.
Neithet employee was helpful. Did not know how to explain the return process.Rachel T.
Le client n'a pas laissé de commentaire.randy a. | Expérience générale
Le client n'a pas laissé de commentaire.MANUEL G.
Good service and pleasant staff!RAYMOND R.
Store was out of moving blankets for rental. Not sure how that can be happen, when they have new on the shelf. Or make it unavailable to reserve online if they don't have anyWilliam S.
They tell you they will help you and that's a lie. They tell told me to call that they would help me catch up and all she said is you need the full amount! Ya thanks for the help Uhual! I told everyone if they want their stuff back don't go to uhual (and I had my uhual for over 5 years n they would NOT help me)Kristine T. | Expérience générale
Le client n'a pas laissé de commentaire.Francisco R. | Expérience générale
-help upon arrival and nit being rude when ask for help. The person working made me feel terrible for asking for help. Return was fine it was just pick upBRITTANY L.
Le client n'a pas laissé de commentaire.SANDRA H. | Expérience générale
I did not expect $.99 per mile charges plus gasoline at over $5 per gallon. I believe that to be excessive. I'll shop around next time I need to rent a truck.LAURENCE R.
Thank you to the staff very nice and helpful.ROBERT S.
Le client n'a pas laissé de commentaire.KERI C.
Le client n'a pas laissé de commentaire.THOMAS C.
Le client n'a pas laissé de commentaire.DAVID B.
The woman with the dark hair came over to me right when I pulled up with a huge attitude and didn't even want to hear what I had to say as I was trying to ask a question. I get having a bad day but no need to take it out on me. Then they tried to claim I brought my truck back dirty AFTER BRINGING IT TO A CARWASH. And also said I didn't attach a picture of the vehicle WHICH I DID online turning in the truck as you can't return the truck online WITHOUT THE PICTURE. A lot of lies and very rude. Go elsewhereMELISSA F.
The staff were very courteous and helpful. The truck was clean, and appeared to be very well maintained, and gave a smooth comfortable ride. I would certainly go here again if the need to do so arises. I highly recommend this particular place for truck rentals.KEVIN A.
Le client n'a pas laissé de commentaire.Antonio B. | Expérience générale
Le client n'a pas laissé de commentaire.NICHOLAS JAMES D.
Le client n'a pas laissé de commentaire.GREGORY S.
Nothing! Manager Kim is the best on the planet!Chris L.
Make the receptionist friendlier and the lot with the trucks and trailers easier to access with vehicles. It is much too tight and hard to get back there to receive your rental.RICHARD M.
Le client n'a pas laissé de commentaire.MICHAEL G.
I rented a 9' cargo van to drive from RI to Maryland. The left rear tire began to lose air on 95S still in RI. I had to stop every 100 miles or so to put air in it, Arriving in Maryland the next day the right rear tire was flat as well. Service replaced the right tire and told me the one on the van had a plug in the tire wall.....not how it's done. They ended up putting the spare on the left side...a new tire on the right side. And now I am getting grief from the office in Cumberland. What a hassle from start to finish and now I get the third degree from the office. I have the towing company in Maryland that replaced the tire and their word that the tire had a plug in the wrong place. The left tire had a nail which is the one the towing company took with them. They left the tire with the plug in the spare location.John T.
Le client n'a pas laissé de commentaire.John G.
Awesome customer service!LIBERTY K.
Staff is informative, courteous and friendly. Rates as fair. Very nice quality vehicles.LISA C.
Le client n'a pas laissé de commentaire.ESTELLE C.
Le client n'a pas laissé de commentaire.JOSEPH G.
The truck was loud rides like a tractor. I have rented trucks before but this one was the worst especially driving back and forth in my neighborhood.JACK Z.
Le client n'a pas laissé de commentaire.louise l. | Premières impressions
It would be nice to have lights in the units.Lloyd B. | Expérience générale
Le client n'a pas laissé de commentaire.Ruth S. | Expérience générale
The woman at this facility is fantastic. courteous,knowledgeable,friendly a true pleasure to work with.donna s. | Expérience générale
Staff is very professional.Timothy T. | Expérience générale
To say that the customer service is flawless is and that's an understatement. I've used the uhaul on Mendon road in Cumberland a few times now and have had a storage unit here for about a year. I've had a few interactions with Kim and another gentleman who's name I cant remember but he helped me pick out my storage unit. He walked me though the building and helped me choose one that would best suit my needs. Yesterday I moved out of my unit and reserved a 26ft truck, but the day before they said that it wasn't available as the customer who has it wouldn't be here in time. She told me that she could help me out with the 15ft truck. 2 minutes later she called me again and said that they could do 2 15ft trucks for a good deal. I was super impressed again with how much everyone there helped us out. I'm absolutely floored, I couldn't appreciate everything they have done for me more. Thank you again so much. I hope the higher ups see the amazing work you guys do. Thank you again.Thomas M. | Expérience générale
Le client n'a pas laissé de commentaire.SUSANNE P. | Expérience générale
I'd travel across the country to rent with Kim again. Haha best experience with uhaul EVER! Great staffEdward D. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth R. | Expérience générale
Le client n'a pas laissé de commentaire.Jenna L. | Expérience générale
Le client n'a pas laissé de commentaire.ALICIA F. | Premières impressions
Le client n'a pas laissé de commentaire.amanda l. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth R. | Premières impressions
The associate at the Mendon Road U-Haul was terrificmartin j. | Premières impressions
Brian was Great! Extremally helpful & knowledgeable took the time to explained everything thoroughly. Much appreciated! ~Thank you BTW: Move Out Date was 5/1/2021 NOT 5/5/2021 (U-Haul having Issues w/System)Maria D. | Expérience générale
Le client n'a pas laissé de commentaire.marilyn r. | Premières impressions
Kim is a master of all responsibilities at Mendon road. She is always professional, respectful and helpful while doing numerous job duties at the same time. She should be paid top dollar she is one in a millionKaren S. | Expérience générale
Le client n'a pas laissé de commentaire.edgar d. | Premières impressions
Le client n'a pas laissé de commentaire.Mark R. | Premières impressions
Le client n'a pas laissé de commentaire.Andrea C. | Expérience générale
The attendant was extremely helpfulAntonio R. | Expérience générale
Le client n'a pas laissé de commentaire.LUKE R. | Expérience générale
Kim at U-Haul in Cumberland treated me extremely nice courteous helpful she's a very good employeeGerald y. | Expérience générale
Le client n'a pas laissé de commentaire.JASON V. | Expérience générale
Very easy to access the building and unit. Only thing is the unit itself was damaged when I entered. The ceiling tiles were damaged and falling down.Stephen K. | Online Move In
Kim was really helpful she found a storage space big enough for our things.jennifer c. | Premières impressions
Le client n'a pas laissé de commentaire.LISA N. | Premières impressions
Le client n'a pas laissé de commentaire.Jordyn J. | Expérience générale
Le client n'a pas laissé de commentaire.CATHERINE S. | Premières impressions
After 17 years of having a space at your center the only bright spot was Brian Rishe, who was very friendly, helpful and sympathetic to my situation. The lock had been changed without my knowledge or permission in 2007 by "David " the manager at that time. I don't understand why a perfectly good lock was removed without my knowledge or permission. According to computer notes it is alleged that 2 keys were sent to me which I knew nothing about. Why a master key was not maintained in the office defys any and all business common sense. on part of your management. Then we find the lock was put on upside down which required me to call a locksmith and spend an additional $75 to have the circular lock removed. Next I tried to access the unit only to have to pry open the door handle with considerable force because the door and the bar had been over painted causing both to bond together. Once in it was apparent that someone had been in my unit since the plastic I used to cover everything within the unit was dumped in the middle of the floor, boxes were everywhere, my file cabinet draws were opened and the contents were rifled through, and the floor was covered with odd and end garbage consisting of metals shards, ripped up paper, and crayola crayons , all of which had nothing to do with my contents. The place was a disgusting mess. Then the worse problem was that my Conn Symphony 8 H trombone in my original case was missing!! As if to make matters even worse, I was informed that U-Haul's policy is not to reimburse portions of monthly payments unused. I intend to contact U-Haul headquarters to resolve this but suspect that it will end up in a court battle.ROBERT R. | Expérience générale
There really is only one employee and she is wonderful! She handles that Uhaul so well, and multitasks amazingly. I had a storage a year ago there before and also rented another trailer and I am thankful for this clean well informed convenient location.CATHERINE S. | Premières impressions
Le client n'a pas laissé de commentaire.LUIS C. | Premières impressions
Le client n'a pas laissé de commentaire.Lori U. | Premières impressions
Le client n'a pas laissé de commentaire.Angela B. | Expérience générale
Le client n'a pas laissé de commentaire.Carlos N. | Premières impressions
Very friendly staffLoukya S. | Expérience générale
Kim the manager is knowledgeable, patient and helpful. However the store is very busy and the need more help. The guy Brian needs more training to get the customers in and out.Sonja S. | Premières impressions
Kim was very helpful when we rented the truck and the storage unit. Very happy with the experience.Frank J. | Expérience générale
Staff at this facility were very helpful. Kim was especially responsive, friendly, and knowledgeable.Susan H. | Expérience générale
Great service from the employees at this location.Adam T. | Premières impressions
I had a very good experience with U Haul,Cumberland. If the need presents itself again, I will be a return customer. Thank you to the staff!Marc R. | Expérience générale
Everything was fine. Kim is very good at her job. The only thing I did not like was my rent went up in second month. Merci.robin w. | Expérience générale
The staff is very friendly and helpful!jennifer d. | Expérience générale
Don't deal with them, thye're terrible poor customer serviceMARZOUK H. | Expérience générale
Very helpful people great customer serviceyesina m. | Expérience générale
The service we received was friendly and professional we had a very good experience with U-HaulGerald y. | Premières impressions
not sure how to rate a storage unit. the unit was accessible and secure. I think they are a little expensive but it was inside a building.DENNIS P. | Expérience générale
Very pleased with my unit and the facilityThomas A B. | Expérience générale
Rec'd a late notice even tho I closed both units 3 days before 30 days & let them know. I called & was told they'd take care of it. Yet another notice came today. How many times do I have to call???Joanne S. | Expérience générale
I am still waiting for a credit for an overcharge for the month after I moved out.Steven N. | Expérience générale
The only drawback was accessing the facility only during office hours. 7 pm is a bit early during a workweek. But the people were very friendly and helpful.Michael G. | Expérience générale
The clerks were very helpful when I needed the storage and also when I emptied it.RHEA C C. | Expérience générale
I appreciate how the manager step out of her way in after hours to help me have access to my storage. Very helpful and considerate. Merci!Luis M. | Expérience générale
Excellent service. I intend to recommend u haul, especially Cumberland facility. I enjoyed meeting with Kim, she took extra steps in helping me.Brenda A. | Expérience générale
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
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