Customer Reviews for U-Haul Moving & Storage of Cumming

2 186 évaluations

3060 Keith Bridge Rd   Cumming, GA 30041
(1 Mile East of Hwy 400 behind strip mall)

(770) 888-6155

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(770) 888-6155

3060 Keith Bridge Rd
Cumming, GA 30041
(1 Mile East of Hwy 400 behind strip mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I love this location! Anytime I needs boxes, tape, or a U-Haul I come to this location. Always get great customer service! The Store Manager DeMonte and his crew are always welcoming and make my moving experience a less struggle and hassle free!! THE BEST CUSTOMER SERVICE EVER!!!

Ericka T. 
Évaluation :
5

No improvement needed, staff was friendly and helpful.

THOMAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Smooth transaction.

Gustavo T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Clerk was pleasant and helpful

TANJA S. 
Évaluation :
5

Nothing to improve. Very nice people!!

LOIS O. 
Évaluation :
5

Iphone app is bad

GARY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher A. 
Évaluation :
5

Deanne Hitchcock helped me with this transaction and it's just so professional and so fast so kind. Dealt with her numerous times always the same way. She gets all the gold stars! Wonderful in every way. This location has the best associates. Each and everyone I've dealt with excellence in every way. What a superb location!

KEVIN M. 
Évaluation :
5

Elzie Goode helped me toady & is wonderful in every way! Every one here is a terrific group! DeMon rushed to unhook a trailer that I could not lift of truck ball! Thanks to all of you!!!!!!

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yury D. 
Évaluation :
5

Very polite agent.

Maggie H. 
Évaluation :
5

The Customer Service was great at this location!!

Sandee W. 
Évaluation :
4

The truck itself was clean, but it had a check engine light, the engine rattled loudly on acceleration, and felt low on power. I feel that the truck should be running properly and should be in proper working order before it goes to the customer, especially since the truck was a 2015 model year and had less than 70k miles on it

Christian D. 
Évaluation :
5

Fix the self check in. I created an account and looked up by last name and reservation number but it couldn't find it. I had to hurry back 2 hours early and wasn't able to get gas.

MATTHEW H. 
Évaluation :
5

The truck was clean and ran fine.

JACK V. 
Évaluation :
5

Excellent service from rental to return! Diane in customer service was a big help!! Thank you!!

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILDARDO R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOLAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY D. 
Évaluation :
5

Super easy check in and return of the truck once I was done with it. Vehicle was clean and new. Great experience.

Ryan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maggie t.  |  Premières impressions 
Évaluation :
4

Bien

Michele H. 
Évaluation :
5

The front desk is excellent and always so helpful.

Christina R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Excellent customer service. She was wonderful I was not able to get the app downloaded so couldn't do after hours check in. Everything else was great!!!!

KARI S. 
Évaluation :
5

Convenient and staff was helpful.

Angela M. 
Évaluation :
5

Mr. Goode did an excellent job of making sure all of my needs were taken care of.

Amos G.  |  Expérience générale 
Évaluation :
5

This was very convenient for returning the U Haul. All I had to do was pull up and they did the rest. Billed me and sent me an email for the charges.

DONNA S. 
Évaluation :
5

Devon was a super nice guy he help me out a lot and he was very nice

Ron M.  |  Premières impressions 
Évaluation :
4

My reservation was lost somehow, and the employee had to scramble to find me a unit.

BRADLEY H.  |  Premières impressions 
Évaluation :
3

My reservation was lost somehow and the employee had to scramble to get me a unit.

Brad H. 
Évaluation :
3

I rented a truck for 24-hours and intended to return it early, however, could not because of prior commitments. Your staff "hounded me" via multiple texts and phone calls to find out when I was planning to return the truck. I returned the truck before my 24-hour rental period expired. You all need to work on your customer communication skills...you made me feel like I was a criminal or something...really?

CYNTHIA B. 
Évaluation :
5

Unable to complete drop off on time or get anyone on phone to assist. I called 3 times at 10:30pm Est. Each time I received a call back I was hung up on by U-Haul. The picture you take to complete after hours drop off wouldn't accept a photo. Now I'm being charged for an overnight keep when I didn't keep it over night. The location and staff were great, but U-Haul I would not recommend to any family member or friend very unhappy.

Samantha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA W. 
Évaluation :
5

Never had a problem

DAVID S.  |  Expérience générale 
Évaluation :
4

We were Given the incorrect address for pick up location . Also check your maintenance logsheets on your trucks. We had an issue with ours had to call roadside assistance.

Jared H. 
Évaluation :
1

I was charged an after hours fee if 20,00 $, I turned the truck in early at the lot and parked it inline with others trucks that said "return truck here". it was turned in the same day rented and did not have to be returned till 12 today. What a way to rip off people. If it was supposed to be parked elsewhere it should have stated that

Patricia F. 
Évaluation :
5

Used this location several times over cpl years, always professional and have good selection of trucks, vans and trailers

Grady H. 
Évaluation :
5

Check-in person was very helpful and the process was smooth.

Trey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth F.  |  Expérience générale 
Évaluation :
4

Nothing else. Good experience.

David W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ASHLEY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANNON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent W. 
Évaluation :
5

Definitely good people and good place to store your goods.

Ularbek A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Braedy G. 
Évaluation :
1

Do not use Ox & Bull to load U Box

John C. 
Évaluation :
5

Very nice staff

BRADLY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOBO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

Staff was extremely courteous and efficient!

Mauricio B. 
Évaluation :
5

Stay at this location are very pleasant to work with. De'mon was especially kind and helpful.

Susan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS O. 
Évaluation :
5

The staff at this location are absolutely efficient and knowledgeable. Their friendly approach to our move, made the experience of renting a big truck way easier than I expected.

Daniel I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY A. 
Évaluation :
5

Make sure the vehicle is cleaned of dust and grime.. doesn't stink. Ensure the vehicle is running properly and has no issues before allowing it to be rented.

Kelly G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kareem K. 
Évaluation :
5

I was forced to use this location because the original location where I reserved my truck gave my truck away. That location, Wee Willy's at 1190 Jesse Jewell Pkwy SE, Gainesville, GA was an abysmal experience. They weren't apologetic and had no alternatives to the predicament they created other than to "call Uhaul". Luckily there was another location only 30 miles away that had a truck available and was open until 8pm. Otherwise I would have been stranded without a vehicle for my moving day.

Jason K. 
Évaluation :
2

I had a terrible experience with this rental at time of return. I was charged almost 10 $for gas (I am disputing w/ manager) even though I filled up to appropriate level. The clerk insulted me by saying I stole 4 blankets. I rented 12 blankets and 4 were damaged/lost in the move. I was happy to pay the 5 $/blanket charge for my error...but, the clerk should not have insulted me with implying that I stole her blankets. It was a terrible experience and I will not rent from this location ever again. I usually lease from McEver Rd/Oakwood GA (they didn't have the truck I needed on 9/11)

DARLA E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMED Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Da'mon is very customer focused, very friendly, and dealt with 3 customers simultaneously very effectively and efficiently.

Jack F. 
Évaluation :
5

I had a flat on the trailer that we picked up from a different location because the truck was not available at the correct place. The trailer ended up having a flat even before we left on a 700 mile trip. The tire service man was spectacular but put me behind 2 hours. Not his fault just timing.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK B. 
Évaluation :
5

Kyle was polite, professional, and great to work with to get a quick truck rental. He offered additional help when he didn't have to, and seemed to sincerely appreciate my business (which surprisingly is not as frequent as one would expect). Will definitely use this location in the future and recommend.

Daniel B. 
Évaluation :
5

Smooth process. Truck was getting up there in age. A little loose on the road. Windshield wipers need repair. Byron

Byron D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nakia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saundis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna A.  |  Premières impressions 
Évaluation :
4

Kyle was great to work with

Paula t.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michele m.  |  Premières impressions 
Évaluation :
5

Friendly and informative

Stephen K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AUBREY G. 
Évaluation :
5

It was easy in and out. Everyone was friendly and made what used to be a pain in the buy stress free.

Jason Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH A. 
Évaluation :
5

Associate was very helpful hooked up the trailer for me and walked me around to check all the components and that everything was hooked up safely.

Timothy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Evan P. 
Évaluation :
1

This location is an embarrassment to the uhaul brand! Rented 200 uhaul trucks and I've never been treated like I was today! While they are the closest store to my house I will have to find another store! SO disappointing!

DAVID H. 
Évaluation :
5

Great customer service and very friendly staff!!! I'm a repeat customer and will continue coming to this location for all my moving needs.

Jose Antonio V. 
Évaluation :
5

Great people. Always willing to help.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wade T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

The only item I was not able to figure out on the FORD truck was how to disengage the Tow light on the dash which probably made the transmission shift a little rough. Maybe they can check to see if customer is actually towing something or not and turn it off if not towing.

Winnie R. 
Évaluation :
5

The staff was friendly and very helpful!

Marthalyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth W. 
Évaluation :
1

Took a two truck from this location and had all roaches more than 20-30 some dead and some alive. I could also smell cockroach spray in it. I also have a picture of it. I had to broom clean it myself and trash the roaches before I could put my stuff in.

Mateen Uddin Sid M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Sue M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elena D. 
Évaluation :
5

Hassle Free Experience.....Great Job!

James M. 
Évaluation :
5

I would rent from this location again and I will highly recommend it to folks who ask. However, I would speak with corporate about the Android version of the Uhaul App as it has some serious flaws in regards to the return process.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry H. 
Évaluation :
5

best uhaul store ever

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN M. 
Évaluation :
3

The truck was in rough shape. Felt uncomfortable driving, when I called uhaul I was disconnected 2xs after holding for OVER 30 MIN each. Then told they couldn't help me.

BRETT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam G. 
Évaluation :
1

Uhaul is the worst company ever. Had to spend 5 hours on the phone to get my reserved truck and drove an hour and a half to get it. It was also more expensive than my original quote. Worst customer service ever.

Jared F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hope C.  |  Premières impressions 
Évaluation :
5

De'mon was outstanding.

Gary C.  |  Premières impressions 
Évaluation :
5

Love the manager

Paula P.  |  Premières impressions 
Évaluation :
5

Excellent customer service! Friendly, super helpful staff and management. Kyle helped us. He is an excellent representative for the company and for the Keith Bridge location.

Thomas R.  |  Premières impressions 
Évaluation :
5

De'Mon is sincerely THE BEST manager I've EVER dealt with. The 2-weeks prior to physically visiting his location, I had tried to call (6x) and get info about a 10x10 Climate Controlled Unit. The person on the phone said that didn't have any and I'd have to keep trying. So, a few days later, I physically paid-a-visit to the store and De'Mon was there. He did a little research and got me into a 10x10 CCU...in 5 minutes. Now THAT is customer service!! De'Mon is friendly, professional, knowledgeable & accommodating...all with a sense of humor. The following note DOES NOT apply to/concern De'Mon: My only issue is that, 8 out of 10 times, I can't reach a CSR at the location.

Michael G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie W.  |  Premières impressions 
Évaluation :
5

Unit and the building was very clean. The location is convenient.

Adam T.  |  Premières impressions 
Évaluation :
4

De'Mon is wonderful! Very helpful staff!!

Frank T.  |  Online Move In 
Évaluation :
5

De'Mon was very helpful & accomodating about our Covid concerns and I really appreciate that. The whole rental process went very smoothly.

William H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack O.  |  Premières impressions 
Évaluation :
5

The staff was very helpful and friendly. I showed up 10 days early for a unit I reserved and I had no issues getting what I needed! I will highly recommend this facility.

mike r.  |  Premières impressions 
Évaluation :
3

Staff are awesome. Hours are lousy.

Andrea K.  |  Premières impressions 
Évaluation :
5

Fast service even with many other groups in before me. I was greeted promptly and taken care of in quality time. Store Manager was very kind and great at multitasking quick quality service.

Madison C.  |  Premières impressions 
Évaluation :
5

Owner operator was extremely helpful an personable. Ensured I got the equipment I needed for a family move and onsite storage.

Jim C.  |  Premières impressions 
Évaluation :
1

I called in to reserve a parking spot for my car. Customer service sent me to a location that didn't have a parking spots available. I was quoted 54,00 $ a month. Now I'm paying 144 $a month for storag

Amos G.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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  • Icône de camion de déménagement
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