Évaluations des clients U-Haul Moving & Storage of De Soto

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of De Soto

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Lance S. | Premières impressions |
Évaluation :

Reserved a 10 x 10 storage unit. When I got there they said they didn’t have any. Had to take a 20 x 20 Because I didn’t have any alternative to unload my trailer. Also there was water all over the floor. Very disappointed. I’ll be finding another storage unit at the end of April.

Ruby B.
Évaluation :

I enjoyed my reservation, They both went above and beyond, Very professional and kind, Thank you so much🙌🙏📖😇⛪

anthony w. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

BRANDON W.
Évaluation :

I called customer service to extend my rental for one day and was charged over 400 dollars to go down the street. When I called the store they fixed the issue without hesitation which was helpful and I commend them for that its just a big Inconvenience that the customer support line knows less then the store. Other then that my rental was prefect and had a speedy check out.

Ervin S.
Évaluation :

Le client n'a pas laissé de commentaire.

Eddie M.
Évaluation :

Le client n'a pas laissé de commentaire.

PATRICIA B.
Évaluation :

Le client n'a pas laissé de commentaire.

EDMUNDO R.
Évaluation :

The gentleman at counter was great!

Asberry H.
Évaluation :

Le client n'a pas laissé de commentaire.

antoinette S.
Évaluation :

Nothing, EVERYTHING was GREAT!!

Michael J.
Évaluation :

Le client n'a pas laissé de commentaire.

ROQUE R.
Évaluation :

Le client n'a pas laissé de commentaire.

Asberry H.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID G.
Évaluation :

Le client n'a pas laissé de commentaire.

Isfrain G.
Évaluation :

Thank you for all your help.

Adrien C.
Évaluation :

Available equipment and friendly staff keep me coming back!!

TACORRIE J.
Évaluation :

Le client n'a pas laissé de commentaire.

GEORGETTE A.
Évaluation :

Everyone was very helpful thank you for your service

DEBRA H.
Évaluation :

Everyone here were friendly, offered help with my supplies I purchased as well as a small box to carry it in and they all treated me with respect.

COURTNEY H.
Évaluation :

Love the service here. Dana is the sweetest young man there is. He did his best to keep everyone entertained when the computers were freezing. He showed my youngest daughter how to juggle. My first time meeting him. The manager is awesome. They seem like they would be partners in crime.

KEVIN C.
Évaluation :

Continue Learning and apply new skillsets.

BILLY W.
Évaluation :

Didn't quite understand the extra miles charges.

Micheal H. | Premières impressions |
Évaluation :

Job well done

John V.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN WILLIAM R.
Évaluation :

I would like to comment on Caidyn (Gen Mgr) at this location. Super professional. And turned an absolute nightmare of a day for me around with his customer services! Top of the line in all catagories in my book. Very patient with a not so patient customer (me). He is a great choice for your operation, as was the gentleman (didnt catch his name) at drop off. And super fast service throughout it all! Wonderful experience on a stressful day for me! Great job guys!

Dennis E.
Évaluation :

Le client n'a pas laissé de commentaire.

SHARON MITCHELL M.
Évaluation :

Caidyn is the BEST!!

Shenika T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

STEPHEN N.
Évaluation :

Renting the Truck was Excellent. Returning the Truck was Poor. Read below for details: The man that rented me the truck was friendly and accommodating. I talked to him on the phone earlier in the day. He remembered me and was very helpful. The lady that was there when I returned was on her phone and did nothing to help me. I walked in two minutes before closing and she said, "Oh, we're closed. I forgot to lock the door." I said, "Isn't there a $20 fee for late check in?". She instructed me to follow the instructions above the lock box and do it myself. I did the check-in online. The app works fine and is okay and it wasn't that big a deal, but I expect better customer service than that. The man that rented me the truck should get an excellent review. The lady should get a poor review. Opinion: People expect service anytime a business is open. If employees want to leave at 7pm, then close at 6:45pm. Don't advertise that your open to 7pm. Conversely, if you plan to stay open until 7pm, make sure employees understand that this will frequently mean working for 15-30 minutes after closing. That's just good business.

SALADIN P.
Évaluation :

The manager was very friendly and helpful, i highly recommend this U Hall location.

Regenia D.
Évaluation :

Everything was great very efficient

GERMAN M.
Évaluation :

The organization is working perfect, I appreciate the great service of the employees. I will recommend this place.

Garth B.
Évaluation :

Nothing had a great experience. Dana the young man at the counter was 110% professional. Also just a all-round nice person. The young men that hooked my trailer up was awesome too.

RONALD S.
Évaluation :

Le client n'a pas laissé de commentaire.

LaNita B.
Évaluation :

I've had my belongings in a Ubox for almost a year. The only downside was that I had to go to UHaul every month because the Ubox is $69.99 a month but the system charges $99.99, so I had to get an adjustment every month. Considering I didn't have to pay the extra $30 the drive to UHaul was a small price to pay. Initially I was going to get a storage unit that would've cost me about $130 a month, but the GM told me about the Ubox, so I'm very grateful. I just got my items out of the Ubox, I rented a UHaul which was so convenient because I didn't have to travel to another storage unit to get my belongings. When I rented the UHaul the employee back the UHaul right up to the door, and it took 30 minutes or less to unload the items from the Ubox into the UHaul. Upon bring the the truck back, the GM walked up to the truck as I was pulling in and I checked the UHaul in within a minute. Quick and seamless process. My property was in the same condition it was in when I loaded it into the Ubox. I really appreciate them as a business. They have great employees. I am loyal to UHaul and will always recommend them.

ANGELIE T.
Évaluation :

There's nothing need to be improved. Customer Service was amazing,

ANTHONY J.
Évaluation :

Le client n'a pas laissé de commentaire.

Asberry H.
Évaluation :

Le client n'a pas laissé de commentaire.

Raymond W.
Évaluation :

Dane is the man. The other girl wasn't too welcoming. I Like the new management although I didn't get to meet the owner.

RYAN PAUL M.
Évaluation :

Le client n'a pas laissé de commentaire.

shirley S.
Évaluation :

Le client n'a pas laissé de commentaire.

SANDRYA M.
Évaluation :

Nothing, very friendly and professional

Silvia S.
Évaluation :

Le client n'a pas laissé de commentaire.

William B.
Évaluation :

The surge brakes on the trailer were shot. It caused unstable braking when I had a load in the trailer. The people working at the location were great.

Alvarez L.
Évaluation :

Le client n'a pas laissé de commentaire.

TURANIA J.
Évaluation :

Overall an exceptional experience. Dana is a very charming young man. Very reassuring to see that this new generation still has manners.

Beverly S.
Évaluation :

Le client n'a pas laissé de commentaire.

DEMETRIUS D.
Évaluation :

Le client n'a pas laissé de commentaire.

OLIVER C.
Évaluation :

First of all, I thank you for the review survey. Despite the good service that I received. I'm very disappointed that the person who closed out my paperwork charged my bank card for $23.00 with no explanation despite the fact that I put gas in the truck before I returned it. I notified the person who processed the rental that the vehicle only had just over half a tank of gas. The salesman took a photo of the fuel gauge and told me to put gas the vehicle to the point of just over half a tank when I return the vehicle which is what I did. If my account is not credited, I will file a complaint.

Eugene L.
Évaluation :

Keep current staffing

EVERETT W.
Évaluation :

Unsure at this time.

FAZAL A.
Évaluation :

Le client n'a pas laissé de commentaire.

ADDISON A.
Évaluation :

The cashier was very rude. And did not have a mask one

NORA A.
Évaluation :

Le client n'a pas laissé de commentaire.

SHARON J.
Évaluation :

Le client n'a pas laissé de commentaire.

Crystal B.
Évaluation :

Le client n'a pas laissé de commentaire.

Reginald V.
Évaluation :

1st time using location; but based on customer service, ease of transaction plus cleanliness of vehicle, will definitely use again

MARK I.
Évaluation :

The Customer Service Agent James was excellent, knowledgeable, friendly and very helpful. He was a very nice person to deal with and made the entire experience smooth and pleasant. He's an excellent employee.

PAMELA F.
Évaluation :

Le client n'a pas laissé de commentaire.

TONYA B.
Évaluation :

Le client n'a pas laissé de commentaire.

ALEXANDRA S.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT A.
Évaluation :

Smooth sailing!

OCTAVIA P.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven D.
Évaluation :

Smooth process

ROBERT F.
Évaluation :

Le client n'a pas laissé de commentaire.

Miles R.
Évaluation :

Greeting customers as soon as they come in or at least acknowledging them was the only issue.

Zachary P.
Évaluation :

Have more than one attendant to attend to customers but overall it was good

Dianna C.
Évaluation :

Everyone was really nice and helpful. The owner helped me and explained everything well and I was completely done in a short time.

ROY M.
Évaluation :

They have a Great staff thank you To everyone at that location for excellent service

WENDY MARZETTE M.
Évaluation :

This location has potential to be excellent. However, extremely slow personnel (oftentimes shortage), unavailable equipment, even when reserved, are problematic. Though not their fault, I use mobile app mostly, but still end up at the counter every time for one reason or another. This defeats the purpose of mobile app, and makes me spend more time onsite than I desire.

STEPHEN JAY G.
Évaluation :

U - Haul exceeded my expectations

JAMES EMERSON M.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN R.
Évaluation :

Fast and easy

Damon W.
Évaluation :

I didn't have any issues I was treated fairly.

debra B.
Évaluation :

Le client n'a pas laissé de commentaire.

Danielle W.
Évaluation :

Le client n'a pas laissé de commentaire.

Inger W.
Évaluation :

I love this service!!!!

sheri B.
Évaluation :

Management very professional and helpful

James W.
Évaluation :

Le client n'a pas laissé de commentaire.

COREY C.
Évaluation :

Le client n'a pas laissé de commentaire.

WILNESA T.
Évaluation :

This was my first time renting a truck d I thought that I was gonna get the run around like I do a d enterprise, but I did not. I had a pleasant experience.

STEVEN L.
Évaluation :

Great experience

JERRY DEAN C.
Évaluation :

Le client n'a pas laissé de commentaire.

TERRY LARON C.
Évaluation :

Le client n'a pas laissé de commentaire.

SHARONDA RENEE D.
Évaluation :

Le client n'a pas laissé de commentaire.

ADRIEN C.
Évaluation :

Wipe down the inside with a clorox wipe. Truck drove very well but the sanitation of it was obviously neglected.

Kelly J. | Premières impressions |
Évaluation :

Always great

Alberto M.
Évaluation :

Great service from rep who got me in and hooked thr trailer

Fattah M.
Évaluation :

Le client n'a pas laissé de commentaire.

Linda H.
Évaluation :

Friendly and quick. We were tired and ready to go back to our new home!!! Thanks, Linda

FELTON B.
Évaluation :

Fix mirrors so that they can be better adjusted.

John H.
Évaluation :

Le client n'a pas laissé de commentaire.

Yolanda M.
Évaluation :

Le client n'a pas laissé de commentaire.

Marquell H.
Évaluation :

Le client n'a pas laissé de commentaire.

Mariah L.
Évaluation :

Le client n'a pas laissé de commentaire.

PHILLIP J.
Évaluation :

Good Service, quick, in and out.

ALANTRA G.
Évaluation :

Michelle and James were absolutely helpful! I appreciate the amazing customer service during times like these!

Franklin M.
Évaluation :

Le client n'a pas laissé de commentaire.

Kayla P.
Évaluation :

Le client n'a pas laissé de commentaire.

DARLENE BERNADET B.
Évaluation :

The staff was courteous and friendly.

EDWARD RAYNARD W.
Évaluation :

Le client n'a pas laissé de commentaire.

Fredrick M.
Évaluation :

Le client n'a pas laissé de commentaire.

MITCHELL MCCLAIN S.
Évaluation :

Le client n'a pas laissé de commentaire.

Grady E.
Évaluation :

Keep doing what you are doing!

Apolinar C.
Évaluation :

Le client n'a pas laissé de commentaire.

Matt P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Martin w. | Premières impressions |
Évaluation :

Thanks so much for all the help and a good place to business with.

MAriano F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

damion t. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

bianca f. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

misty p. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

De Evin J. | Premières impressions |
Évaluation :

Slightly disorganized. Storage unit I reserved wasn’t available, even though a bigger one was offered at the same price, what happened with the original reservation. Had to wait for a lock to be cut off and also waited about 10 minutes to be let in the gate.

joyce g. | Expérience générale |
Évaluation :

The main reason I participated in this survey was because of Kevin. He is a true professional and met all of our needs. Not only that, he was very kind!

Danny P. | Expérience générale |
Évaluation :

Thank you

Sybil C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

STEPHANIE P. | Expérience générale |
Évaluation :

I have rented this unit for OVER a year and there were no rodents, roaches or anything in my belongings; that was amazing in itself but I expect that from that EXCELLENT FACILITY in DeSoto! Thank you!

cecil b. | Premières impressions |
Évaluation :

Everything went well and the young lady employee was most helpful and courteous.

Michelle C. | Premières impressions |
Évaluation :

Great Customer Service

Lisa G. | Expérience générale |
Évaluation :

This place is crawling with Rats!!! Rat poop EVERYWHERE in our unit.

Dessa S. | Expérience générale |
Évaluation :

No comments

misty p. | Premières impressions |
Évaluation :

Had no problems the service was great

KERRY A. | Expérience générale |
Évaluation :

Kevin was extremely helpful and provided great customer service rarely seen anymore. I would recommend this facility to anyone.

Corey G. | Premières impressions |
Évaluation :

The manager Kevin Clayton provided excellent customer service during my truck and storage rental!

LARRY D. | Expérience générale |
Évaluation :

every thing went find

Kourtney M. | Expérience générale |
Évaluation :

Mice butchered my items.

Stephanie D. | Premières impressions |
Évaluation :

I talked with angel and she was so nice, professional and very knowledgeable with all the questions i had. I will definitely be a returning customer. Couldn’t ask for better customer service!!

Michelle j. | Expérience générale |
Évaluation :

Kevin and staff are great

Daniel P. | Premières impressions |
Évaluation :

AWESOME

CHERYL B. | Expérience générale |
Évaluation :

The Manager was extremely nice and helpful.

Michael H. | Expérience générale |
Évaluation :

Kevin The general manager wad OUTSTANDING! VERY PROFESSIONAL! VERY FRIENDLY! Went above and beyond to ensure I was taken care of! Will always rent from this facility!

Adrea M. | Expérience générale |
Évaluation :

I showed up yesterday to the location and found out that someone had taken the unit that I had reserved, put their things in it and locked it. No one knows who the person is, who allowed them to do

LAKENYA S. | Expérience générale |
Évaluation :

It was a pleasure having my things stored there. Kevin went above and beyond to help my family and I. I did have an issue with rats towards the end of my stay. There was a dead mice inside my storage.

Tonia W. | Premières impressions |
Évaluation :

Kevin Clayton is the BEST. Very good customer service skills.

Sue S. | Expérience générale |
Évaluation :

Staff were friendly and accomodating. Kevin Clayton the manager was very helpful and made my experience very stressfree. Thank you !

tammi w. | Premières impressions |
Évaluation :

Very Professional

Shereka B. | Premières impressions |
Évaluation :

The manager at this facility was awesome!!! I wanted to shop around but he made believe this was “ the best” deal. He was so professional and a great salesman! Loved the experience!

Yaritza P. | Expérience générale |
Évaluation :

Thanks for service

Carmela L. | Expérience générale |
Évaluation :

I specifically recommend DESOTO, TX Uhaul. Friendly and helpful staff.

Wednesday A. | Expérience générale |
Évaluation :

Kevin is great I always rent from his location

paulette s. | Premières impressions |
Évaluation :

Excellent customer services

Nina S. | Expérience générale |
Évaluation :

Was not notified about the rodent problem, so when I went to go empty my storage unit rat poop was everywhere.

David M. | Premières impressions |
Évaluation :

It was very good the facility was nice the management good everybody and I would represent I will represent people I know to that facility today is excellent they did excellent me excellent condition.

Kerry D. | Expérience générale |
Évaluation :

This was a great place with great staff.

BETTY J. | Expérience générale |
Évaluation :

After having our items stored for many years the previous Mangers did a trouble job keeping rodents out of our unit.

sharon p. | Expérience générale |
Évaluation :

When I needed them the most they were there. Truly appreciate that and A Special thanks to Ms. Sara Coleman, from my heart you are appreciated.

erica w. | Expérience générale |
Évaluation :

They were always kind and helpful. Times got tough and they were understanding and worked with me. I never thought I would meet such kind people at a business. Uhaul in desoto is the best!

RODNEY B. | Expérience générale |
Évaluation :

Staff was great, but my unit had problems getting in and out of.

ambrosia a. | Premières impressions |
Évaluation :

Came in a little before closing and the treated me like the time didn’t matter. Didn’t rush me in any kind of way. I will recommend and return for more services when needed!

Vern r. | Expérience générale |
Évaluation :

God bless you. Your guys were awesome.

Tarsha W. | Expérience générale |
Évaluation :

Great Staff!

Hope W. | Expérience générale |
Évaluation :

Thank you very much for your help!

Amanda M. | Expérience générale |
Évaluation :

Great costumer service!!!

Natassia G. | Réservation |
Évaluation :

Good customer service and manager was very helpful

Latrece R. | Réservation |
Évaluation :

I like the fact that you have security cameras, however the entry to the units is ridiculous for and car or truck to pass through. I scraped the bottom of my car moving to the side for another car.

steven z. | Expérience générale |
Évaluation :

Already said it all

betty w. | Réservation |
Évaluation :

I was really pleased with the service I received. It’s a family friendly atmosphere.

becky p. | Expérience générale |
Évaluation :

Staff was very helpful. Facility is convenient to where we moved.

dwalla j. | Expérience générale |
Évaluation :

Late fees after 2 days a bit much will NEVER

Olene K. | Expérience générale |
Évaluation :

Kevin was friendly and very helpful i would rate his sevice excellent ...their was a female their who seemed to be confused and very unfriendly ..an older gentleman who was very helpful and friendly.

Non reviews have been submitted for this location.

Retour
Haut de la page