Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Your employee's need to quote the correct price. I called into this establishment, spoke to a male, he set up rental and quoted me the incorrect price. Surprises like that are not good. Actually in my opinion they should have honored the price quoted and not made me pay the price they charged me. Very disappointed in the female behind the counter for not doing that after I suggested it.
Mary B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
SHNISE N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHUNTANU P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
regina c.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
KIM B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANDREA S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
David S.
Évaluation :
3
I did the U-Haul Truck Share 24/7®. Which I liked. I didn't have any interactions to comment on.
Bethany B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
William P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
DERRICK S.
Évaluation :
5
This was the 2nd time renting a cargo van from this location and added a storage unit this time. Both times they were fantastic! Very friendly and went out of their way to assist, especially since this time it was a last minute rental. Pickup and drop-off were quick and the vans were in great condition.
ANGELA B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JANAE W.
Évaluation :
1
Have better customer service. Nobody wanted to help at either location. Equipment was damaged and straps were malfunctioning on the drive.
JUAN B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mickey M.
Évaluation :
5
James had the best customer service I've had in a long time. Will definitely go back to this location from now on
vanetia H.
Évaluation :
5
James was exceptional
Kenneth P.
Évaluation :
5
Keep up the Good Customer Service. A very happy satisfied customer.
Terry H.
Évaluation :
5
Wakeitha was excellent! She made my check in process quick and easy. She was very helpful and personable. I would definitely be using this location again and will recommend!
TARSHA G.
Évaluation :
2
Couldn't split payment between 2 cards. U-Haul was a gas guzzler and needed a front end alignment.
Harald P.
Évaluation :
5
Everything was easier to deal with than I expected. I don't usually tow anything and was expecting some additional hidden costs but no. What I was quoted was what I got. I bought the insurance for my trailer to protect myself. That's about it. I am a happy customer.
RAUL C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dayne K.
Évaluation :
4
Le client n'a pas laissé de commentaire.
CHRISTINA T.
Évaluation :
4
Le client n'a pas laissé de commentaire.
TYSON C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
TAMMIE W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WARREN S.
Évaluation :
5
5 étoile
ISIDRO B.
Évaluation :
5
Dana W. had good customer service. He was personable and informative. He jokes with us, as I didn't remember my fiance last 4 numbers of his cell number & Dana remember them & told to remember them too. 🤣
Kechunne C.
Évaluation :
5
Dona was such an amazing person to work with. He was very detailed, organized, kind and super helpful. I appreciate you guys.
ANGELIQUE H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RANDALL M.
Évaluation :
5
Equipment was in excellent shape. Service was quick and very polite (Dana was the clerk) Packing supplies were top-notch and the perfect kit (Apartment) for what was moved. Great experience.
DAVID W.
Évaluation :
4
Thanks…..!
Alfonso S.
Évaluation :
3
I was told no Military discount, when did this discount be taken away. when was active, every move we used U-haul because of the Military discount and how you treated the Military personnel. The price to rent a dolly is crazy. I only had it for 3 hours. When I find one for sale, I will buy my own for the price you charge. Trucks are 20 $a day, but dolly are 45 $plus tax. The pricing needs to be refigured.
ROGER J.
Évaluation :
5
Excellent Uhaul facility
Randall D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiffany B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
GORDON M.
Évaluation :
4
The general manager was awesome. Very friendly and amazingly helpful!!!
SONYA W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL J.
Évaluation :
5
Thanks James you were awesome! Good seeing you again
Sherri O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
EULALIA J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICHARD K.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Daniel J.
Évaluation :
5
The Manager is the displayed absolute politeness, courtesy, and superior customer service.
SHERONDA L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
EVERETT W.
Évaluation :
5
Very informative and courteous. Great customer service and answered all my questions
JEROME D.
Évaluation :
5
Wish you had more ball insert for receivers available to buy. I had to leave location and buy one from Home Depot. Excellent customer service.
Damion B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
chris L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ZIAD G.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jessica G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES C.
Évaluation :
3
Le client n'a pas laissé de commentaire.
DWAYNE H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERESA L.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Einas M.
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Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
ASHLEY RENEE B.
Évaluation :
1
Associate was very blunt and rude.
BRIAN N.
Évaluation :
5
Why was my evaluation in Spanish?
Franchesca W.
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Expérience générale
Évaluation :
5
Nothing! Wykethia Johnson helped us at our pick up location and she is the best person I have ever worked with! She was friendly, helpful, over the top with her customer service. She was very energetic and she could not have been any nicer! She deserves a raise! She is the very reason that I will use Uhaul again!
FRANCIS W.
Évaluation :
5
Staff and management our professional and very helpful. I really appreciate them
Sharonda F.
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Expérience générale
Évaluation :
5
Great customer service! Easy process and very friendly.
ANGELA B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LANCE H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zebulon B.
Évaluation :
5
All the staff was great
LISA J.
Évaluation :
1
I was unable to check in online the next morning when I read to return it and they charged me money and that's bulshit and I want it back
VALARIE W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WALTER M.
Évaluation :
5
Easiest uhaul rental I've had.
Corrinne S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
JOE I.
Évaluation :
4
I would like to cancell upcoming payment to this storage unit as I have moved everything away, to my location in different state 5hanks for everyrhing .
Salvador pete S.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
lance H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROSE T.
Évaluation :
3
Once again, staff not friendly, but did their job nonetheless. Also, nobody ever answers the phone at uhaul.
NATHAN DANIEL W.
Évaluation :
5
Nothing.. customer service is fantastic.
MICHAEL H.
Évaluation :
5
All praise to Mr. Wright. He treated my move as if it was his own stuff. Respect to who raised/trained him.
CORY P.
Évaluation :
5
Dana is definitely the better half of management. Respectfully
TOWANA S.
Évaluation :
5
The Manager at that location is awesome...
NYRASHA G.
Évaluation :
5
Keep up the good work
MARVEL C.
Évaluation :
5
Dana is special. Beautiful soul. He's very patient and helpful
RAFAEL A.
Évaluation :
5
Keep going
Karim H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CASEY H.
Évaluation :
5
I didn't have any issues.
LAKISHA MARIE W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
eric S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kiel S.
Évaluation :
5
Have a military and or senior discount.
ANNIE J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mickey M.
Évaluation :
5
The first one our reservation was actually at is incorrect on their hours. We reserved it and the automated service didn't work out. No keys left for us. We called corporate Uhaul and they said the location was closed on weekends so we had to go to different location. We wasted an hour of our moving day.
RICHARD W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PATRICIO R.
Évaluation :
5
I was assisted by Dana Wright with my rental at this location. He was very professional, friendly and efficient. The whole process from start to finish was such a pleasant, streamlined experience. Dana should be commended for the great job he is doing, and for how he represents the Uhaul company.
DAVID H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gina G.
Évaluation :
5
I can't remember the gentleman's name, maybe Daniel but he was very professional and helpful. He got us in and out quickly and efficiently.
Shawn H.
Évaluation :
5
Excellent service. Professional staff. Friendly attitudes. I will use U-Haul again.
MICHELLE C.
Évaluation :
1
My U-Box was over a week late and not until the month of rental that I already paid for was over, did I learn that the u-box was at the storage facility, which I had to continuously check for. The box was in transit for a whole month and they charged me 118 $for another month of renting the box. They didn't even send me an email or give me a phone call about when I would be able to pick up my box. Felt like I was purposely not being told about it so they could charge me more. I wasn't even in control of when the box had arrived and they still charged me for “renting†it longer. If it's going to take longer to transport the u-box, the customer should not be responsible for “using†the u-box longer.
Sandra M.
Évaluation :
5
Great experience.
KEON M.
Évaluation :
5
Satisfied with service and glad to do business with you.
veester D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bryan C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Fatima S.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFFREY S.
Évaluation :
5
I didn't know I could only be 15 mins late to pick up my trailer. So I had to settle for a smaller one. I wish someone would have told me that.
JERRY D.
Évaluation :
5
No comment
CHARLES M.
Évaluation :
5
Rien
Corwin M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TODD Y.
Évaluation :
4
We weren't given the right amount of pads in Wisconsin so the Texas people were disappointed we didn't have the right number to return. The lady running this location was amazing despite not knowing about our reservation in advance. Corporate should do better
ANDREW B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANDRES R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TIFFANIE V.
Évaluation :
5
The back stopped going up it got stuck. Other than that was good experience.
Dianea D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raymond B.
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Expérience générale
Évaluation :
4
Had issues with after hours check in online. Site was requiring location activation on my phone and couldn't get it to work. Spent 20 mins trying and just left.
Kevin H.
Évaluation :
5
Gave the young man at the counter a RAISE.
CURTIS D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Einas M.
|
Premières impressions
Évaluation :
1
I had damage to my belongings when the movers arrived to moved me. I had a scheduled move so I reported the damage the next day. I was told to take pictures by the gentleman that answered the phone. When I went to the office the manager said the ins wouldn't pay I should not have moved my stuff out. Was completely unaware of this policy and I already paid the moving company. I was already told several units had water damage so it should not have been a surprise.
Tiara M.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicole H.
|
Expérience générale
Évaluation :
5
Fast friendly prompt PROFESSIONAL service Thank you so much All my questions answered. Staff definitely goes ABOVE AND BEYOND
Lisa J.
|
Premières impressions
Évaluation :
5
Keitha,Dana and James were very friendly and knowledgeable!! They need a raise!
shenequa c.
|
Expérience générale
Évaluation :
5
The general manager is the best uhaul experience I’ve encountered she is awesome personality and the bomb
FREDERICK H.
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Expérience générale
Évaluation :
5
My trip from up north was a nightmare. Once I got to Dallas I was so done with U-haul. Had a hard time getting my U-haul and auto transport from Minnesota Uhaul . Inside the truck was dirty trash everywhere and big price jump which was almost doubled from my last rental in February. Once I walked into DeSoto location Wykethia was helping 3 different customers at the same time and with a co- working needing her assistances at the same time . The line was out the door as I walked in she greeted me and said she would be with me as soon as she could . My first thought was where is her help at . You talk about multiple tasking she took it to another level. Once she got to me after all the customers we're watching her amazing ability to multitask at that high level and answer the phone at the same time. Wykethia Answered all my questions and informed me of the company's policies and pricing and fees . Wykethia could sense I was concerned at the big price difference. She offed me a storage and stated they have storages as well which I did not know and could definitely use and she eased my concerns I had about the prices difference. Wykethia went above and beyond in efforts to ensure I left happy, For that reason and that reason alone I will use Uhaul again. If not for Wykethia great customer service I do not think I would have returned to Uhaul again . I think as consumers we are ready to complain about bad things but not ever great customer service. Thanks you Wykethia!!!
jeff C.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
daundre d.
|
Premières impressions
Évaluation :
5
Very helpful and very professional
MICHAEL S.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
cecil b.
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Expérience générale
Évaluation :
5
Keda is a great leader with her team.
CATHERINE M.
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Expérience générale
Évaluation :
5
I will never rent a truck from Uhaul again. You are liers, this is the 2nd time I didn't get my CASH deposit back when returning truck.
MARK V.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KeAndra C.
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Expérience générale
Évaluation :
5
Caidyn was super nice! Everything went smooth & great.
CATHERINE M.
|
Premières impressions
Évaluation :
3
The storage facility could be cleaner, I wain unit 27 & there was garbage sitting in front of the unit next to mine for a month & was still there when I moved out also there was a brick in the parking lot I almost hit
Gary J.
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Expérience générale
Évaluation :
5
Loved the service and will most definitely use them again
Cynthia G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CEDRIC F.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
AVA S.
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Expérience générale
Évaluation :
2
Reserved a 10 x 10 storage unit. When I got there they said they didn't have any. Had to take a 20 x 20 Because I didn't have any alternative to unload my trailer. Also there was water all over the floor. Very disappointed. I'll be finding another storage unit at the end of April.
Lance S.
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Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
anthony w.
|
Expérience générale
Évaluation :
5
Un travail bien fait
Micheal H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shenika T.
|
Expérience générale
Évaluation :
5
Always great
Kelly J.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Matt P.
|
Expérience générale
Évaluation :
5
Thanks so much for all the help and a good place to business with.
Martin w.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MAriano F.
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Expérience générale
Évaluation :
3
Slightly disorganized. Storage unit I reserved wasn't available, even though a bigger one was offered at the same price, what happened with the original reservation. Had to wait for a lock to be cut off and also waited about 10 minutes to be let in the gate.
De Evin J.
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Premières impressions
Évaluation :
5
Everything went well and the young lady employee was most helpful and courteous.
cecil b.
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Premières impressions
Évaluation :
5
AWESOME
Daniel P.
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Premières impressions
Non les évaluations ont été soumises pour cet établissement.