The whole staff is friendly and professional; that is not always the case in some places.Antonia M. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Dan River
Pour nous contacter
Danville, VA 24540
(W on Rt 58 from Rt 29 exit)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DAVID T.
Increase the lot size a little bit crampedCALVINBEN H.
Nothing I can see nowFREDERICKDUSHION M.
Le client n'a pas laissé de commentaire.Lecriece T.
Le client n'a pas laissé de commentaire.LATOSHARENEE P.
Excellent service from the staff in the Danville, Va location. What I was not too happy about is that the computer system was down the entire day 5/1/2021. This really was a big inconvenience for us. I think there should be a back plan for when the system is down.... you never know when computers will go down, the business should still be able to function...Lisa S. | Premières impressions
Le client n'a pas laissé de commentaire.LARRYLEE J.
Very Customer Service oriented. Was a pleasure to deal with the Staff. All were very knowledgeable.Kimberly H.
Le client n'a pas laissé de commentaire.LETITIAMICHELLE C.
Staff were extremely professional and polite at pick up and drop off. Best experience I have ever had at this location. Merci!BOBBY B.
Le client n'a pas laissé de commentaire.Michelle C.
Too expensiveLATASHANICOLE H.
They had my order wrong. I had to wait 2 1/2 hours. I've used U-Haul since March 2021 for my storage and the experience was mishandled everytime, either in person or thru customer service.. Had to go thru Regional to correct it all. To be #1 in the moving business, I'm very DISAPPOINTED in U-Haul. Y'all gotta do better.ZENOBIA L.
Gas tank almost empty. Low tire pressure indicated when picked up. When I asked about it, clerk said it was a bad relay. Had to park across street of busy highway due to lot placement. I put 10 $in the tank in order to return it 4 hours early and still got charged more for mileage. Take the 19,95 $ rental off the side of truck if actual light duty use costs over 100 $.John M.
A bigger location for more parking spaceElsie L.
Le client n'a pas laissé de commentaire.JAMES P.
Le client n'a pas laissé de commentaire.PARKEREBAN P.
Le client n'a pas laissé de commentaire.Bridget R.
Manager was very helpful and professional.Anthony B.
The manager and staff were very helpful. This location has very limited parking and makes it difficult getting in and out.JERRYALLEN P.
The oil light was on and it was running rough didn't want to pick up no speed and it was dirty in the inside bottles under the seatPAULALEXANDER P.
Le client n'a pas laissé de commentaire.JOHNNYRUEL M.
They were very rude, not helpful at all, kept asking if I was sure this was the placeMARIA D.
Continue the customer care services you provide each person as the experiences I have had so far is remarkable. This includes truck rentals, storage units access and packing products supplies. I have used U Haul for personal and business for more than 20 years in several states and locations, by far this is one of the best overall experiences for me with your U Haul Storage Facilities & Services.VERONICA J.
The gas in the tank at time of rental was not as represented in the paperwork, so I returned the truck with what was in it at time of rental and was charged an extra 24.50. Other than that all was good.THOMASCONNELL W.
Le client n'a pas laissé de commentaire.KATHY E. | Expérience générale
Great customer service ðŸ‘ðŸ‘ŒðŸ‘SHAHARRAN D.
Le client n'a pas laissé de commentaire.EMMALINEELIZABET F.
I expected to be given a run down on what was going to happen once I dropped off the uhaul but that did not happen. I had to pry the information of the clerk.Norah H.
Great serviceMONTRELWYLIE S.
Le client n'a pas laissé de commentaire.COREYLAMONT B.
Every time you call, they put you on hold for a long time. But when you go there, everyone is on their phone? Everyone has the attitude of doing just enough to get by. I would never recommend this location.KYLEBRADY B.
Le client n'a pas laissé de commentaire.KATHERINELOUISE N.
Le client n'a pas laissé de commentaire.JAMESNEWTON S.
Everyone was friendly and courteous.CARNESHALYNN W.
Le client n'a pas laissé de commentaire.Christopher B.
Le client n'a pas laissé de commentaire.ANTHONY F.
I had to wait about 45 minutes because there was o ly 1 person working. Get more help!!!Rebecca D.
I had a good experience. But is was very pricey I thought for a 1 way trip. The associate that help me was very nice and knowledgeable.APRILBARKER S.
Train staff on customer service and how to talk to customers without attitude. Maintenance on vehicles would be great.ANDREWTHOMAS S.
Le client n'a pas laissé de commentaire.CLAUDESMITH M.
All was ready when I arrived for pickup, all took only a few minutes,KARL M.
Le client n'a pas laissé de commentaire.Richard H.
Le client n'a pas laissé de commentaire.shannon L.
Le client n'a pas laissé de commentaire.ALBERTLAWRENCE K.
Le client n'a pas laissé de commentaire.LILLIEANN C.
Le client n'a pas laissé de commentaire.Carnesha F. | Premières impressions
Thanks so much I will recommend this to any friend 👍🏾Jimmy B. | Expérience générale
Very helpful an professionalRANDY H.
Le client n'a pas laissé de commentaire.GARYLEON V.
Excellent StaffRobert P. | Expérience générale
Le client n'a pas laissé de commentaire.TOMMIEEDWARD F.
Le client n'a pas laissé de commentaire.Kamela M.
Very professional and informativeDORAMAE T.
Le client n'a pas laissé de commentaire.LESLIEMICHELLE C.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.RONAPARKER D.
The girl that was working didn't do a good jobPAULETTE J.
Le client n'a pas laissé de commentaire.Jim A.
My move-in went very well. Thank you.Eunita F. | Premières impressions
Le client n'a pas laissé de commentaire.Courtney P.
Le client n'a pas laissé de commentaire.ISLEY H.
Your employees are great. Funny, professional and efficient. Thanks for making my experience great.SHARMAINEKYLE P.
Excellent customer service!Cynthia T.
Le client n'a pas laissé de commentaire.SHELIALORI ANN H.
The customer service representative was awesome and very helpful in making sure that we were satisfied with the truck.FRANCESDELORES C.
Le client n'a pas laissé de commentaire.Khadijah D.
Le client n'a pas laissé de commentaire.Lynn D.
Le client n'a pas laissé de commentaire.PRINCESSALTHREA F.
The service was impeccable. I cant say enough about the way we was treated with our U-haul experience.Cassandra M. | Premières impressions
A better area for bringing back the truck/vanSandra H.
Le client n'a pas laissé de commentaire.PATRICIAMOORE D.
Very friendly peopleCynthia B.
I turned my truck back in the same day and they still charged me for another day. I turned it in this Monday at 7:20 pm . I got the truck at 2:00 pm that same.Also I haven't gotten my refund yet.KHRISCATINA B.
Le client n'a pas laissé de commentaire.HUGH F.
Le client n'a pas laissé de commentaire.LINDAEARLENE G.
Le client n'a pas laissé de commentaire.Bhrugeshbhai P.
Loading and unloading to the storage units is raised.. no ramps or anything to assist... moved a riding mower and washer dryer up some stairs ... luckily Uhaul rep last night assisted me with the riding mowerBhrugeshbhai P. | Premières impressions
Le client n'a pas laissé de commentaire.Paul C.
The truck is dangerous. Needs alignment ended up spending 95 $for 2 hours rental. This is rip off. I will write a letter to .whoever over U-Haul. This was awfulSamelia W.
Le client n'a pas laissé de commentaire.LIBRALASHAE W.
Le client n'a pas laissé de commentaire.Scott S.
I made a reservation for a 19$ truck but was charged 29 $so I mad because I was over charged 10$. I was told it would be refunded but I'm still waiting.Etta B.
The employee who helped me was great.eric c. | Premières impressions
Excellent customer service. The trailer I reserved was clean and ready to go. The staff was incredibly helpful. Would definitely use this company again.Joshua S.
Didn't have 24 hour access and some employees that been there a while did not no what they were doing. Also it takes way too long to get things done the staff takes forever because half the time it dont be anyone running the inside. I caught the employee at BK when he was literally the only one there suppose to be running the store.need to do some things betterEbony P. | Expérience générale
Make 100 % sure that all the equipment on car trailer is in working conditionJOHN M.
Nothing good service thank youSTANLEYMCANTHORY H.
Le client n'a pas laissé de commentaire.Larry H. | Expérience générale
Le client n'a pas laissé de commentaire.MARTHA T.
Truck would not start after we got loaded. I had to put a battery charger on truck for 12 hours before it would crank. Then it died again. They trying to charge me almost 198,00 $ for fucking what? Post poor equipment. I will never use uhaul again!!!!!!RICHARD M.
Le client n'a pas laissé de commentaire.CURTISLEE W.
Le client n'a pas laissé de commentaire.TONIRENITA J.
I called when I left the location with the issues that I had because the location was closing and had three other customers when I was there. The gas level was not correct , it had a gas cap alert in dashboard that would not go out and one other light. The truck ate gas probably because of a vacuum leak due to gas cap. He did not charge me for the hurricane because we could not use the truck. The other fees I did not agree with I went to Murphy before coming back snd filled to just above where it was when I got it. He charged me gas because it did not matter that I called. Just unhappy with the over charge for gas and feeJennifer K.
I love the people who work there. They are friendly and made sure we got whatever was looking forSTACEYMICHELLE G.
Le client n'a pas laissé de commentaire.Rebecca B.
We have used this location twice now and would use it again. Thank you for your service.Nancy B.
Cashier seemed like she didn't want to be there., Gas was low, and overcharged for the truck. This location suck ass.Roquez H.
1. We arrived at our location to find no one had loaded the furniture dolly. I called and was met with a very friendly, apologetic employee who immediately offered to refund the cost of the dolly. Though we appreciate this, the absence of the dolly caused us a tremendous burden when moving heavy items. 2. The next day, we received our final bill, with the dolly charge. So, call number two to the rental location. Again, sweet employee promising to refund and email an updated payment receipt. 3. Next day, still no updated receipt. On hold, currently for over 15 min waiting to speak to someone about this. I think you can see that this is extremely frustrating.Annastasia B.
Le client n'a pas laissé de commentaire.Daniel H.
Take cc to truck. Make sure the cx knows where the wipers, lights and breaks are. Show cx how much gas is in tank and the mileage so will know exactly how much will be owed when truck is returned.NICOLEPOWELL M.
They told me the only one way trailers were down for lights and the other had a nail in the tire. But it looked ok. Somehow i got charged 192 dollars to rent a trailer for a day. The guy said the only way i could rent it was to pay for 3 days. This has been awful. I rented the biggest truck ryder had to move my daughter from chatt to knox for 145. I was in a time crunch and didnt expect uhaul to charge me 192 for a trailer.BRIAN E.
Le client n'a pas laissé de commentaire.JAYDEN C.
Second time in four months I have rented a truck to move my children. Both times it was easy. The staff is very courteous and professional.JOHNMARK W.
Friendly and helpful customer service personDAVIDTUCKER C.
Joshua Smith provided EXCELLENT customer service! Also the guy that checked in the equipment upon me returning it provided EXCELLENT customer service! Keep up the good work guys!Terri A.
Drop off was quick and easy. I had paid in full on pick up and I returned the truck with gas in it and in good condition. I was helped right away and the vehicle inspection was quick.Michael H.
Darren is amazing, great guy. Super helpful and kind.Jennifer G. | Premières impressions
Le client n'a pas laissé de commentaire.TA'NIQUEDENISE M. | Expérience générale
Le client n'a pas laissé de commentaire.teniger l. | Expérience générale
Short help. Took 2 hours to get a unit. I had reserved and was rented out to someone else. In a pandemic. No one wore masks. Nightmare.FRAN H. | Premières impressions
Darren made my experience outstanding. He is very professional and makes sure your happy when the transaction is complete. I love it here. It very clean and would recommend this place to everyone that is in need of a storage space.Kathy J. | Premières impressions
Facilities are not set up for moving. There is no ramp to be able to push your stuff up to get it up on the dock. You have to lift everything over a huge concrete wall. The lack of parking is absolutely ridiculous. UHaul trucks are packed in the parking lot like sardines. It is almost impossible to get a truck and trailer in the parking and be able to turn it around and leave when you are done. The front of the cement wall where you load and unload your stuff is slippery in front of the drain and is nasty with all of the trash sitting there in the water. Huge safety issue. We ended up leaving and going to another storage unit because we had to wait so long to back up to the dock to unload our things. UHaul really needs to find a better location within the city of Danville for the storage units. One where there is a ramp and you don't have to lift your furniture over a huge cement wall and there is plenty of space for the trucks to be parked and then for your customers to still be able to access the storage units.Kassia W. | Expérience générale
Le client n'a pas laissé de commentaire.Timothy W. | Premières impressions
Darren was very helpful, Thank you .Williams a. | Expérience générale
Le client n'a pas laissé de commentaire.Tasha S. | Premières impressions
Le client n'a pas laissé de commentaire.CLARNETTA T. | Expérience générale
There was a lot of change of staff ,but they all tried to be as helpful as they couldHolly R. | Expérience générale
I've had a number of issues w/ my storage unit which is very disappointing, but Kimberly made the experience so much better by really working with me to resolve the issue. thank you to Kimberly!Julie L. | Premières impressions
Friendly helpful staff.Lee H. | Premières impressions
They doing good job and help with me about help with price and explain of miles and return back time schedule..they are great take care of peoplekeresha h. | Expérience générale
I was pleased with my storage experience.Glen H. | Expérience générale
Judy B was very helpful and friendly . I used the storage room for 3 years and it was clean and dry and everything was just like it was the day I left it.JUDY P. | Expérience générale
Will never use uhaul again these questions do not pertain to real services that were performed.Carlos L. | Expérience générale
Facility is not large enough for multiple vehicles.Had rat traps in the storage unit.Not climate controlled.Not lighting inside storage unit.Carl H. | Expérience générale
Parking is horribleNaima T. | Expérience générale
Representative went above and beyondTina A. | Réservation
No email response except when it included money. No information on corporate management no fee waivers things missing from unit of over 3 years.im sorry to say this is not communication or secureVALERIE B. | Expérience générale
It's been over a week and I am still waiting for my refundJennifer W. | Expérience générale
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