Le client n'a pas laissé de commentaire.Joe C.
Customer Reviews for U-Haul Moving & Storage of Danbury
Pour nous contacter
Danbury, CT 06810
(@ West St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 5h pm
Heures d'ouverture spéciales
- 5/30/2022 - 6/16/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
very goodSandro M.
Le client n'a pas laissé de commentaire.ELLEN R.
Excellent staff and equipmentANDREW K.
Le client n'a pas laissé de commentaire.Richard G.
Great staff. Great trailersArthur K.
excellent experienceTony L.
Always very nice service at this location! Pickup and drop off is very easy and timelyLaurence M.
Le client n'a pas laissé de commentaire.Soranyi G.
Great experience. In and out quickly both picking up and returning. Online factor was very helpful in that regard and staff were very courteous.John G.
Le client n'a pas laissé de commentaire.Thomas L.
Le client n'a pas laissé de commentaire.VICTOR G.
Le client n'a pas laissé de commentaire.Areli E.
Le client n'a pas laissé de commentaire.Reynaldo R.
Le client n'a pas laissé de commentaire.TIMOTHY B.
Great service- Antonia was excellentmaureen B.
I rent vans from this U-Haul very often and it's always a great experience at this location. Staff is great and equipment is cleanSuzanne K.
Le client n'a pas laissé de commentaire.Lucio F.
Personnel were all professional, efficient, and courteous.Thomas K.
Le client n'a pas laissé de commentaire.Steven Z.
Very helpfulJohn M.
Le client n'a pas laissé de commentaire.Alex R.
Keep everything as it is.Michael H.
Le client n'a pas laissé de commentaire.Juan A.
Le client n'a pas laissé de commentaire.Stephanie M.
Le client n'a pas laissé de commentaire.Mac D.
Le client n'a pas laissé de commentaire.Joseph F.
Le client n'a pas laissé de commentaire.Arthur S.
Staff was very pleasant and knowledgeable.gilber P.
Le client n'a pas laissé de commentaire.Anthony M.
Le client n'a pas laissé de commentaire.Victor F.
Chelsea and Lisa did a great job.James D.
No complaints. Super smooth transaction from start to finish. If I had to make a suggestion it would be better explaining the equipment return process if the store is closed, but that's also my fault because I was certain I'd be returning it during normal business hours. Overall, great experience.Mark D.
Le client n'a pas laissé de commentaire.William C.
Le client n'a pas laissé de commentaire.Timothy A.
Very helpful friendly staff! I highly recommend this location.MIKAKO K.
Hire more staffArthur K.
Le client n'a pas laissé de commentaire.Ricardo P.
Le client n'a pas laissé de commentaire.Lusvin P.
tony was great at check - in. He's a keeper for Uhaul. Handle to open the widow was broken. mechanism for locking the door to the cargo area was difficult to use... just needed some lubrication.timothy B.
TONY & CHELSEA ALWAYS VERY FRIENDLY AS ALWAYS, GIVING THE BEST CUSTOMER SERVICEHenry L.
THE SERVICE WAS EXCELLENT TONY AND CHELSEA ARE VERY PROFESSIONAL AND KIND AND THEY EXPLAIN IN DETAIL EVERY QUESTION I HAVEHenry L.
Le client n'a pas laissé de commentaire.Henry L.
Le client n'a pas laissé de commentaire.Bob R.
Great service from all team members was very impressed with how nice and professional they were.Jeremy L.
Le client n'a pas laissé de commentaire.Jairo R.
Le client n'a pas laissé de commentaire.Kristyn L.
Le client n'a pas laissé de commentaire.scott T.
Customer service was greatDaniel M.
Le client n'a pas laissé de commentaire.Anthonie G.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.mario P.
Le client n'a pas laissé de commentaire.john S.
the customer service was very good. person on duty went out of her way to be helpful.Leslie M.
Le client n'a pas laissé de commentaire.Pradeep Kumar G.
Overall, renting and using the truck was a good experiencelaurance G.
Hire more staffArthur K.
The staff here are awesome. Super friendly and even more helpful.David H.
Nothing, it is a great service at a reasonable price. The employees are quick and extremely pleasant.Albert W.
Le client n'a pas laissé de commentaire.Steven W.
Le client n'a pas laissé de commentaire.Bill A.
Le client n'a pas laissé de commentaire.areilis R.
Great service, great people!John M.
Le client n'a pas laissé de commentaire.Benjamin C.
Le client n'a pas laissé de commentaire.William S.
All the staff were excellent. Truck was fine.Thomas A.
Le client n'a pas laissé de commentaire.Fred D.
Nothing everything was greatSalvatore L.
Le client n'a pas laissé de commentaire.CHRISTOPHER W.
Excellent customer service, even before pick up. Truck was clean and well maintainedAnthony L.
Plenty of help. In and out quickly. Well done.Harvey W.
Le client n'a pas laissé de commentaire.Thanh S.
Le client n'a pas laissé de commentaire.Kristyn L.
Le client n'a pas laissé de commentaire.patricia D.
There was nothing in the process, from online reservation to drop-off, that caused any inconvenience or frustration. Staff was very helpful and friendly. I will use this location again.JOSEPH V.
I had a great experience as I always do at this location I own a moving business and it's great to have a location that's always there to help me with all my needs. Chelsey, Jazmyn,Tony,Dennis,Lisa,Autum.. the whole team there are great and always professional. This is why I choose this location and I also refer this location to anyone in need of uhaul servicesAnthony M.
Best customer service both picking up and returning! Will use them again and suggest anyone else to do so! Merci.Elisa R.
Everyone working makes the rental process go so smoothly and they got above and beyond making your move easyDevon D.
Le client n'a pas laissé de commentaire.john R.
I have rented 2 units within 5 weeks from Lafayette Indiana to Danbury Connecticut drop-off. The only thing I would like to suggest is to extend the rental time of 4 days to 5 days. A single 70 year-old person loading the trailer, then driving almost 900 miles and then unloading it alone is stressful within such a short time. Give SENIORS an extra day!David L.
Continue providing your best customer service along with great employees who have interacted with Are always friendly polite and extremely helpful other organizations can benefit from your employees positive and professional service again thank you Amillion great company tell my friends always do utilize your companyLarry W.
The manager was extremely helpful. I saw him training a new employee and he was very teacherly - I was impressed. Very nice people to deal with.Vallerie M.
Le client n'a pas laissé de commentaire.JAIME G.
Le client n'a pas laissé de commentaire.JOSE F.
Le client n'a pas laissé de commentaire.Brandon A.
Le client n'a pas laissé de commentaire.Rebecca M.
Le client n'a pas laissé de commentaire.ANDREW K.
Pros: Excellent customer service. Checking in and returning the equipment was seamless. The location has a huge array of equipment available. Cons: There was limited customer parking due to overstock of trucks and other pieces of equipment that were occupying customer parking. Also, this location has quite a few customers even though it was morning and mid week. Perhaps, more attendants on staff would help to ease the congestion on the check-in line.jody O.
Kind helpful employees Keep it up !Peter H.
Great staff and clean equipmentSuzanne K.
Le client n'a pas laissé de commentaire.Gabriel O.
I was very pleased with my rental experience. The vehicle that I rented was very clean and almost new. I appreciated the help that I received from the gentleman who helped me with the rental and the return - I believe his name is Antonio Torres, Jr. He was very courteous and really pleasant. Good job!!Jim B.
Le client n'a pas laissé de commentaire.Joyce M.
Le client n'a pas laissé de commentaire.James J.
The customer service and employees there are fantastic and exceptionally kind and helpful. I cannot thank them enough.Ryan W.
I tried to rent same trailer 1 week prior and they didn't have it even though I reserved it and was told it is guaranteed or I would be credited $50 Dollars and I never received the 50 dollars credit if this is the case of lies then I will do business elsewhere and spread the word unless this is resolved what is owed.Walter O.
Very favorable overall experience - The gentleman that helped me when I picked up the vehicle and young lady that helped me upon my return (sorry I do not have their names) were both lovely and delightful. You should be proud of your employees at this location, they made a very good impression, a great experience and help your reputation immensely. Potential improvement - vehicle was older (and I am sure they get a lot of wear and tear) - but decreasing the age of the fleet would be recommended.Anne B.
Le client n'a pas laissé de commentaire.ANDREW K.
Le client n'a pas laissé de commentaire.Bruno D.
This place is a dump, and from the interactions with managers that we had, it's easy to see why. Don't be enticed by the one month of free storage like we were. Store your stuff someplace else. The major issue we had was that part of the ceiling to our unit collapsed, covering everything in sheetrock dust. The person they contracted to repair it fell through the ceiling into our unit, injured himself, and had to climb back out by standing on our couch. Poor guy! We weren't notified of any of this - just arrived to find a huge mess and damaged property. The manager at the time, Denny, was defensive, standoffish and basically refused to do much to help us. Everything went through U-Haul's insurance company, RepWest (which, blessedly, was professional and efficient. Denny eventually was replaced, and the new manager, Chelsea (same last name as Denny), was more willing to work with us to come to a solution. Still, it doesn't feel like the left hand is talking to the right at this place. I sent messages about the situation to U-Haul corporate and never heard anything back. You have to scan a keycard twice to unlock the outside door, but the access panel was always more finicky than a NYC subway gate, and sometime in the last couple months it was broken, so management had to come let you in (assuming they were there.) There's this vaunted security system, but on multiple occasions we arrived to find that someone had propped the outside door open with a cinderblock. I really appreciate the convenience of U-Haul's truck and trailer rental, but if you have a choice, store your stuff someplace else.Andrew H. | Expérience générale
Le client n'a pas laissé de commentaire.Vanessa B. | Expérience générale
Le client n'a pas laissé de commentaire.CHUKYMCOSSETTE A. | Premières impressions
Le client n'a pas laissé de commentaire.Richard W. | Expérience générale
Le client n'a pas laissé de commentaire.Jimmy A. | Expérience générale
I had an issue with identity theft and could not access my accounts to pay my bill. Instead of anyone offering a solution or an extension of time to pay my unit was auctioned.MARK D. | Expérience générale
Le client n'a pas laissé de commentaire.kenneth m. | Premières impressions
Le client n'a pas laissé de commentaire.IVANILDAX R M. | Premières impressions
Le client n'a pas laissé de commentaire.George G. | Premières impressions
MERCImia c. | Premières impressions
Le client n'a pas laissé de commentaire.Nomayalo W. | Expérience générale
The floor of the unit was wet no light in the unit hinge on the door was missing hardwareJAMES K. | Expérience générale
Le client n'a pas laissé de commentaire.Nomayalo W. | Premières impressions
Le client n'a pas laissé de commentaire.Tim K. | Expérience générale
When I moved my staff and I had to do check out the gentlemen at check out had an ANGRY ATTITUDE toward me or toward the fact the I was not going to rent the storage unit any longer. It was bad costumer service experience at the end.Franklin I. | Expérience générale
Currently I am rating the INITIAL intake and sign-on experience. Lisa who helped me was beyond informative, helpful, and kind. I have yet to actually use this facitlity but it did look clean and environmentally beneficial to store things in. I will let you know on that once I have utilized it. Merci.Deb S. | Premières impressions
Le client n'a pas laissé de commentaire.Nancy B. | Expérience générale
My storage unit had a hole in the wall and I couldn’t see insideHANNAH C. | Expérience générale
The storage facility was secure but not well lit. I would have given 5 stars if the unit had some type of lighting inside as the hallway light is not enough,Maria C. | Expérience générale
Hours not good for working peopleLusvin E. | Expérience générale
Helpful, knowledgeable, and friendly staff made this move easy!Nancy B. | Premières impressions
The electric door never worked right..ed p. | Expérience générale
Great experience ALL around!! She has taken care of me for a truck rental last week and has helped me get storage unit. Best customer service!! Wish I remembered her name! Maybe Erin?? Sorry I'm bad with names! She is a keeper!!! Dawn V. | Premières impressions
Lisa was great and very helpfulLouis B. | Premières impressions
Every worker I met was very friendly & knowledgeable. Kept the place spotless. Well stocked with boxes. Was awesome - had 3 carts for our use. I have piece of mind my belongings will be safe.Heather M. | Premières impressions
Le client n'a pas laissé de commentaire.JULIA C. | Expérience générale
The entire staff of U-Haul were excellent from buying supplies, renting a vehicle and physical storage. They all made our moving experience a lot less stressful than it could have been. Thank You for all for what you do. Keep it up. Respectfully Yours Jose Agosto Jr.Jose A. | Expérience générale
Lisa Garcia-Hall should not be working there. She's rude, takes forever & I didn't feel confident working with her that she was doing everything properly.Shandora W. | Expérience générale
I'm so grateful for the way Tony at U-Haul Moving & Storage of Danbury helped everything go so smoothly yesterday when we unloaded two trailers (one after a cross-country drive!) and moved into a storage unit at the facility here in Connecticut. Tony was polite, efficient, fair, and good at his job, but more than that, I was struck by his warmth - talking to him, you know he wants to help you. What I'd anticipated would be a stress-filled day of tight connections and challenging logistics turned into a joy. From little things like recommending the best products for protecting our mattress and sofas to helping to quickly resolve a billing question, Tony really was the cherry on top of a two-week cross-country moving odyssey. My wife and I felt so taken care of, to the point that we were sad to say goodbye to Tony when our storage unit move-in and trailer returns were complete. I really can't thank him enough for the way he conducts business. Tony is a credit to the U-Haul organization, and deserving of every accolade it can muster.Andrew H. | Premières impressions
I never had a problem with anybody I love renting from here my favorite is Chelsea when ever I have a problem with my storage she goes out of her way to help mePatricia R. | Premières impressions
Le client n'a pas laissé de commentaire.Louis F. | Premières impressions
Friendly and courteous staff. Good explanation of services.Jeanette B. | Premières impressions
The manager of the Danbury Uhaul is a very kind soul!NICHOLAS S. | Expérience générale
I don't believe that they don't have a elevator to get to the second floorMadesia D. | Premières impressions
Le client n'a pas laissé de commentaire.Katie T. | Premières impressions
Le client n'a pas laissé de commentaire.Cassandre M. | Premières impressions
Hi, Facility generally in very good condition. Where there is opportunity here is with the staff. One female staffer runs the show and is clearly a leader. If they could get more support like her the wait times would not be as long as they normally are. . PS move out day was 8/11 for the record. Merci!Robert M. | Expérience générale
I have no disputes. However I told the person at the desk to whom I handed over the keys that though I wanted NOTHING back the room I was vacating, it contained several boxes of brand new and expensive books, video cassettes, CDCs, sheets of stamps for collectors, unused new greeting cards for all occasions, unopened packages of stationery etc etc and it broke my heart that all this would be thrown into garbage. I pleaded that the boxes be opened and checked and these materials be salvaged NOT FOR RETURN TO ME but either to be kept by an employee for personal use or for sale or for donation to library or goodwill stores. I was promised that not only would this be done but that any bank statements that may be there would be shredded and that any family photographs that may be found would be returned to me or I would be called to pick them up. The lady even asked me for my phone number and wrote it down. She promised that I would be informed. My only regret is that I have not heard a word from your office in this matter. So, NO DISPUTES, ONLY REGRETS, I feel that someone who had the storage for years deserved this courtesy. Except for this, I found the staff friendly and helpful and the facility the best that one can have.GHULAM HUSEIN A A. | Expérience générale
Minor issue: I usually had to find staff to get the sliding glass door unlocked during normal open hours. The main door has a large threshold that makes it difficult to move a heavy or fully loaded cart into the facility without risk of damage from items falling off. This can get pretty frustrating when you need to move a large volume of items in a hurry. It'd be less of an issue if the threshold of the main door is fixed to allow carts to easily roll in. Otherwise, it's a great facility and I'd be happy to rent a space again if I return to the Danbury area.Jonathan M. | Expérience générale
Le client n'a pas laissé de commentaire.VENAE N. | Premières impressions
Le client n'a pas laissé de commentaire.William R. | Online Move In
Le client n'a pas laissé de commentaire.Anthony F. | Expérience générale
Great stuff very friendly Thank you for making easy to work with youSergio M. | Expérience générale
Le client n'a pas laissé de commentaire.Juan O. | Expérience générale
Good experience. Office always busy and return calls a bit slow but overall was a good experience. Chelsea is a gem. Don't lose her.Robert M. | Expérience générale
Le client n'a pas laissé de commentaire.anna p. | Expérience générale
Chelsie was incredible and provided an excellent customer experience that began on the phone through to the in person visit. She was very friendly, a great commutator and was so helpful. I rented the unit on the spot and it was because of Chelsie.... Thank you!!!!Michael V. | Premières impressions
Friendly and very helpful staff. Thankful for everything they do to deliver great customer serviceEvelyn L. | Expérience générale
My transaction was handled by Jherri. She was AMAZING and very knowledgeable. She was patient and answered all my questions very professionally. She is one in a million, A BIG SHOUT-OUT TO JHERRIspencer O. | Premières impressions
Very considerate, understanding associate to work with...definitely would strongly recommend your facility and staff!!!cecelia h. | Expérience générale
Excellent service,very helpful thank your!Yitan C. | Premières impressions
U-Haul seems seems to offer relatively above-average service with respect to reasonably priced storage options, moving supplies, and so forth. Customer service also seems to be excellent.James R. | Premières impressions
Very satisfied. It was a great short term storage solution.Susanne M. | Expérience générale
This is a GREAT facility. Very clean. It's a large dedicated U-Haul shopping center...Craig W. | Expérience générale
Great service!Bruce W. | Premières impressions
The staff were pleasant and courteous. I did not have a long wait to get my truck or during its return. The storage space was clean and the staff made sure the lock would fit with ease.Susanne M. | Premières impressions
PerfectSandra A. | Expérience générale
The employees were polite and attentive. I liked how clean it was kept.Michelle R. | Premières impressions
Great friendly place to go to have all your needs taken care ofjulie h. | Expérience générale
I was in a crunch and Lisa was able to get me the unit I needed in record time without any issues. She was patient and nice. She was great!Nicole M. | Premières impressions
Called in UHAUL and told them I was storing a Motorcycle, they said to come to your location. I go, prepare paperwork nside store. As I walk out with Rep, he says they don't take motorcycles.john R. | Expérience générale
They have roaches and blamed it on me and did nothing about it.chelsea w. | Expérience générale
Fast and easy!david c. | Réservation
Excellent people working in this facilityIVAN C. | Expérience générale
Very good sevitceDAN A. | Réservation
Thank u for helping me out god bless u all great serviceBarbara B. | Expérience générale
N/aTracy C. | Expérience générale
Sufficient. Clean, friendly enough staff, solid security.JULIE R. | Expérience générale
Excellent professional and human beings. Assisted us in all the way to understand the local culture and customs'.IVAN C. | Réservation
The manager was not here on two occasion when I sought to speak with him nor does he believe in calling customers that leave a message for him to the customer. This was touted by the staff that he wouDAVID R. | Expérience générale
My Uhaul was robbed, Uhaul never reimbursed me!Terrence H. | Expérience générale
The were very friendly.MILDRED G. | Expérience générale
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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