Évaluations des clients U-Haul Moving & Storage of Danbury

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Danbury

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Jose A. | Expérience générale |
Évaluation :

The entire staff of U-Haul were excellent from buying supplies, renting a vehicle and physical storage. They all made our moving experience a lot less stressful than it could have been. Thank You for all for what you do. Keep it up. Respectfully Yours Jose Agosto Jr.

Allen C.
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Le client n'a pas laissé de commentaire.

Shandora W. | Expérience générale |
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Lisa Garcia-Hall should not be working there. She’s rude, takes forever & I didn’t feel confident working with her that she was doing everything properly.

MALLORY B.
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The best branch I ever did business with and I wouldn't go anywhere else!! So helpful and ready to provide great customer service as always

Andrew H. | Premières impressions |
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I'm so grateful for the way Tony at U-Haul Moving & Storage of Danbury helped everything go so smoothly yesterday when we unloaded two trailers (one after a cross-country drive!) and moved into a storage unit at the facility here in Connecticut. Tony was polite, efficient, fair, and good at his job, but more than that, I was struck by his warmth — talking to him, you know he wants to help you. What I'd anticipated would be a stress-filled day of tight connections and challenging logistics turned into a joy. From little things like recommending the best products for protecting our mattress and sofas to helping to quickly resolve a billing question, Tony really was the cherry on top of a two-week cross-country moving odyssey. My wife and I felt so taken care of, to the point that we were sad to say goodbye to Tony when our storage unit move-in and trailer returns were complete. I really can't thank him enough for the way he conducts business. Tony is a credit to the U-Haul organization, and deserving of every accolade it can muster.

LELANDP T.
Évaluation :

The counter really needs a second person. The one person there was doing an awesome job but he needs an extra set of hands

Eriqua J.
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Le client n'a pas laissé de commentaire.

AUSTIN B.
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Le client n'a pas laissé de commentaire.

ISAAC H.
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Nothing that I can think of.

SCARLET R.
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Le client n'a pas laissé de commentaire.

Tania L.
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Very good!!

JACQUELINEM T.
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Le client n'a pas laissé de commentaire.

Joseph B.
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Le client n'a pas laissé de commentaire.

Bruno L.
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Le client n'a pas laissé de commentaire.

Patricia R. | Premières impressions |
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I never had a problem with anybody I love renting from here my favorite is Chelsea when ever I have a problem with my storage she goes out of her way to help me

Luis F.
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Le client n'a pas laissé de commentaire.

MICHAEL R.
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Le client n'a pas laissé de commentaire.

ANDREW V.
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Chelsea was super helpful, kind and cheery. She made the rental experience smooth and pleasant. I wanted to call this out because we had a rough day with movers not showing up and she made it a better day with a positive attitude!

douglas F.
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Le client n'a pas laissé de commentaire.

THEODOREV W.
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Le client n'a pas laissé de commentaire.

JODI B.
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Very busy. Was told if I dropped off there would save $20 was out of my way and charged additional 58$ that they could not explain.

JOHN L.
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The van smelled and the seeds could've been vacuumed better but the people working there were lovely lovely lovely he could've been cleaned more thank you otherwise great thanks for the help

Louis F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

LOUIS F.
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Le client n'a pas laissé de commentaire.

James D.
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Le client n'a pas laissé de commentaire.

DAVIDSAMUEL H.
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Extremely friendly and accommodating to your moving needs . Well done U-Haul.

PATRICK K.
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The agent who took my reservation over the phone did a very poor job. She assured me the smallest truck has seating for three - it did not and when I came for pickup the next size truck was unavailable so one of my team could not travel. She also got my email wrong afteri repeated it three times. Thus I did not get the confirmation email. Also she had me picking up and returning the vehicle on the same night when I clearly told her I was returning the vehicle the following night. The vehicle and the staff at the site were solid, the order taker on the phone needs retraining.

MIGUEL O.
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The lady that helped me was extremely helpful Very pleasant.

JOSEPHWILLIAM M.
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Le client n'a pas laissé de commentaire.

COSETTE C.
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Le client n'a pas laissé de commentaire.

Erika K.
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The online process was not streamlines and I was extremely disappointed with the level of commercialization and ads that were wrought with the online and phone reservation process, the rental process and then again with the total of 8-10 emails and texts during the simple process. I also put $30 of gas in the truck for a 4 hour rental and this was not credited in any way against the $13 mileage surcharge...

CHRISTOPHER M.
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Brilliant service

Patrick S.
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Le client n'a pas laissé de commentaire.

MICHAEL S.
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All good!

Robert S.
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Le client n'a pas laissé de commentaire.

COREY L.
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The staff were great except that they did not wear their mask correctly. A lot of the time their masks were under their noses. I don't like risking getting sick to rent a uhaul.

JOHN M.
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iphone app - return after hours - froze when taking picture.

NANCY C.
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Le client n'a pas laissé de commentaire.

Jeanette B. | Premières impressions |
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Friendly and courteous staff. Good explanation of services.

ROBERTC M.
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Dropped off there was no one there. Got no follow up call next day if I did I would have told them the trailer needs to have maintenance .

Nicholas B.
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Employees need to try and do a quicker job at cleaning and moving the returned vehicles, the line of trucks/vans was almost out onto division street. I could barley get the truck into the parking lot, when i returned.

JEFFERSON S.
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Great people, very friendly and organized..

Robert M.
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Faster checkout. Better understanding and appreciation of corporate customers and rates.

JENNIFER F.
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Customer service at the front desk was outstanding and helpful. Very friendly.

james F.
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The inside of the windshield should have been cleaner. It was badly streaked impeding vision.

ANTHONYJOHN C.
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Le client n'a pas laissé de commentaire.

TRAVIS M.
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Le client n'a pas laissé de commentaire.

Michael R.
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Very helpful and knowledgeable

JAMES R.
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Service was quick, professional, attentive, friendly, helpful. Recent upgrades to automate processes were excellent (keep going). My only concern is too tight parking of vehicles. Even with rear camera, angle were so tight, I almost hit a truck while backing a van out of the equipment line.

WILLIAM C.
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Very professional and helpful. On time, clean, and out processed quickly! Great experience.

Steven O.
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Le client n'a pas laissé de commentaire.

GERARD A.
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Le client n'a pas laissé de commentaire.

MICHAEL C.
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Great customer service and friendly and fast

ELISSADOROTHEA L.
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Lovely staff, great cargo van, efficient pickup and drop off

DILEK T.
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Le client n'a pas laissé de commentaire.

LORIANN B.
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Lisa was very customer friendly, greatly appreciated.

MILTON M.
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The Manager was extremely unprofessional and did not properly explain all extra add on costs when I was renting the truck. When the subject came up he became very vulgar and even cursed at me. I will never go back and will do everything in my power to make sure no one else goes there.

MIGUEL O.
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The pickup truck I rented smelled of cigarettes so bad I had to drive with the windows opened in temperatures of 30 degrees.

EDGAR G.
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Le client n'a pas laissé de commentaire.

Thomas R.
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Le client n'a pas laissé de commentaire.

Jose F.
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Le client n'a pas laissé de commentaire.

Jairo G.
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Le client n'a pas laissé de commentaire.

BRYAN G.
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Le client n'a pas laissé de commentaire.

CLAIRE V.
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Le client n'a pas laissé de commentaire.

NICHOLAS S. | Expérience générale |
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The manager of the Danbury Uhaul is a very kind soul!

DAVID S.
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Mr Wilouby was very helpful and personable

Jennifer C.
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Le client n'a pas laissé de commentaire.

Stephen L.
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Le client n'a pas laissé de commentaire.

Alyssa R.
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Le client n'a pas laissé de commentaire.

FELICE C.
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everyone there is REAL good.

Mark G.
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Le client n'a pas laissé de commentaire.

Andrew K.
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Le client n'a pas laissé de commentaire.

Stephen M.
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Le client n'a pas laissé de commentaire.

DANIEL B.
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Le client n'a pas laissé de commentaire.

Robert W.
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Le client n'a pas laissé de commentaire.

Mark V.
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Le client n'a pas laissé de commentaire.

JOHANNES T.
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Le client n'a pas laissé de commentaire.

Manuel P.
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Le client n'a pas laissé de commentaire.

MICHAEL P.
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Le client n'a pas laissé de commentaire.

ROBERT Z.
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Very friendly and professional staff made the rental process very quick and easy. Thank you.

MATTHEW R.
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The staff member that helped us was very helpful and customer service oriented.

Steven K.
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Upon return which was the same day; the two women at front desk had masks on. A man leaning over female staff my right had no mask. I brought that to his attention and he ignored me. Female staff apologetic. I said I had to go outside as the gentleman would not acknowledge me in anyway and continued leaning over woman's shoulder looking at computer screen. Female staff was very accommodating and professional.

ROBERT K.
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Lisa - checked me I and attached the trailer and detached it upon return and had a very pleasant attitude at all times. Great individual

KEVIN M.
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Le client n'a pas laissé de commentaire.

PATRICK G.
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Le client n'a pas laissé de commentaire.

Donald A.
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Le client n'a pas laissé de commentaire.

HECTOR O.
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Le client n'a pas laissé de commentaire.

ROBERT K.
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Both the fellow who checked me in and the woman who unhooked the trailer were very friendly and knew there job very well

Lisa B.
Évaluation :

If you could improve your website for returns as it wasn't working on 12/16/2020 at 5pm

ANNA P.
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The employees are friendly, curtious, and helpful. I can't think of any improvement that should be implemented.

THOMAS A.
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Le client n'a pas laissé de commentaire.

Kenneth E.
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Timing for check in was slow

MICHAEL C.
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Easy to make reservation great customer service. Very nice trailer.

Christopher A.
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Le client n'a pas laissé de commentaire.

Diane B.
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Le client n'a pas laissé de commentaire.

JOSE R.
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Myself as a maneger from my job. I like to explain to my co workers all the sea tails especially when there have been changes in the facility.I belive there's is lack of explaining from this location.I see they try more to be fast but that dosnt help when some one needs to know details.that makes the customer come back most of the time furious .and it's not good for the company .

Carl K.
Évaluation :

The desk clerk told me that if I didn't purchase the damage waiver, I would be expected to pay for any damage in cash when I returned the vehicle. This tactic seems to be misleading and pressure to purchase insurance, which I believe my auto insurance carrier already provides. I will be checking with my carrier, and I am tempted to contact the state insurance commissioner's office to ask about his comments. He also did not provide us with a paper contract, which I would have needed, should I be pulled over, stating that the printer was not working. The lot is very crowded with vehicles, and backing the vehicle from the parking spot would have been impossible without my son guiding me. They should offer to back the vehicle out for the customer. I find this to be a bit shady, and if the opportunity arises in the future, I will not do business with the Danbury location again.

MaryBeth P.
Évaluation :

Make sure the side view mirrors are adjustable and explain the fact that the HAUL LIAD option needs to be disengaged with every new "turn-on" of the ignition. The staff here at the Division St location is WONDERFUL!

IRWIN P.
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Drop off couldn't have been easier and the staff was incredibly friendly and helpful.

ALAN S.
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Le client n'a pas laissé de commentaire.

Peter R.
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Equipment was generally in satisfactory shape HOWEVER both side view mirrors could NOT be adjusted at all (believe me, we would've broken the mirrors to get them to move!) I had to move my body substantially in different ways to take any advantage of either mirror. This was especially "sketchy" in the dark. Also,since my cell phone died and I had to use another phone, the "after closing" check-in was impossible as a code to my phone wasn't useful. Hope a "workaround" other authorization could be made available for this kind of situation in the future

MICHAELP W.
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Le client n'a pas laissé de commentaire.

ALBERT P.
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Le client n'a pas laissé de commentaire.

GARY L.
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Le client n'a pas laissé de commentaire.

ALAN L.
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Everything went as it should. We were in and out and the return was quick and friendly. They also had plenty of boxes, etc. available if necessary. Good experience. We would use them again.

michael R.
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The uhaul website could use some improvement.

BARRY D.
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Le client n'a pas laissé de commentaire.

Madesia D. | Premières impressions |
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I don't believe that they don't have a elevator to get to the second floor

Katie T. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Cassandre M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Robert M. | Expérience générale |
Évaluation :

Hi, Facility generally in very good condition. Where there is opportunity here is with the staff. One female staffer runs the show and is clearly a leader. If they could get more support like her the wait times would not be as long as they normally are. . PS move out day was 8/11 for the record. Thanks!

GHULAM HUSEIN A A. | Expérience générale |
Évaluation :

I have no disputes. However I told the person at the desk to whom I handed over the keys that though I wanted NOTHING back the room I was vacating, it contained several boxes of brand new and expensive books, video cassettes, CDCs, sheets of stamps for collectors, unused new greeting cards for all occasions, unopened packages of stationery etc etc and it broke my heart that all this would be thrown into garbage. I pleaded that the boxes be opened and checked and these materials be salvaged NOT FOR RETURN TO ME but either to be kept by an employee for personal use or for sale or for donation to library or goodwill stores. I was promised that not only would this be done but that any bank statements that may be there would be shredded and that any family photographs that may be found would be returned to me or I would be called to pick them up. The lady even asked me for my phone number and wrote it down. She promised that I would be informed. My only regret is that I have not heard a word from your office in this matter. So, NO DISPUTES, ONLY REGRETS, I feel that someone who had the storage for years deserved this courtesy. Except for this, I found the staff friendly and helpful and the facility the best that one can have.

Jonathan M. | Expérience générale |
Évaluation :

Minor issue: I usually had to find staff to get the sliding glass door unlocked during normal open hours. The main door has a large threshold that makes it difficult to move a heavy or fully loaded cart into the facility without risk of damage from items falling off. This can get pretty frustrating when you need to move a large volume of items in a hurry. It'd be less of an issue if the threshold of the main door is fixed to allow carts to easily roll in. Otherwise, it's a great facility and I'd be happy to rent a space again if I return to the Danbury area.

VENAE N. | Premières impressions |
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Le client n'a pas laissé de commentaire.

William R. | Online Move In |
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Le client n'a pas laissé de commentaire.

Anthony F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Sergio M. | Expérience générale |
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Great stuff very friendly Thank you for making easy to work with you

Juan O. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Robert M. | Expérience générale |
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Good experience. Office always busy and return calls a bit slow but overall was a good experience. Chelsea is a gem. Don't lose her.

anna p. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Michael V. | Premières impressions |
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Chelsie was incredible and provided an excellent customer experience that began on the phone through to the in person visit. She was very friendly, a great commutator and was so helpful. I rented the unit on the spot and it was because of Chelsie.... Thank you!!!!

Evelyn L. | Expérience générale |
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Friendly and very helpful staff. Thankful for everything they do to deliver great customer service

spencer O. | Premières impressions |
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My transaction was handled by Jherri. She was AMAZING and very knowledgeable. She was patient and answered all my questions very professionally. She is one in a million, A BIG SHOUT-OUT TO JHERRI

cecelia h. | Expérience générale |
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Very considerate, understanding associate to work with...definitely would strongly recommend your facility and staff!!!

Yitan C. | Premières impressions |
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Excellent service,very helpful thank your!

James R. | Premières impressions |
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U-Haul seems seems to offer relatively above-average service with respect to reasonably priced storage options, moving supplies, and so forth. Customer service also seems to be excellent.

Susanne M. | Expérience générale |
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Very satisfied. It was a great short term storage solution.

Craig W. | Expérience générale |
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This is a GREAT facility. Very clean. It’s a large dedicated U-Haul shopping center...

Bruce W. | Premières impressions |
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Great service!

Susanne M. | Premières impressions |
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The staff were pleasant and courteous. I did not have a long wait to get my truck or during its return. The storage space was clean and the staff made sure the lock would fit with ease.

Sandra A. | Expérience générale |
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Perfect

Michelle R. | Premières impressions |
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The employees were polite and attentive. I liked how clean it was kept.

julie h. | Expérience générale |
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Great friendly place to go to have all your needs taken care of

Nicole M. | Premières impressions |
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I was in a crunch and Lisa was able to get me the unit I needed in record time without any issues. She was patient and nice. She was great!

john R. | Expérience générale |
Évaluation :

Called in UHAUL and told them I was storing a Motorcycle, they said to come to your location. I go, prepare paperwork nside store. As I walk out with Rep, he says they don't take motorcycles.

chelsea w. | Expérience générale |
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They have roaches and blamed it on me and did nothing about it.

david c. | Réservation |
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Fast and easy!

IVAN C. | Expérience générale |
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Excellent people working in this facility

DAN A. | Réservation |
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Very good sevitce

Barbara B. | Expérience générale |
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Thank u for helping me out god bless u all great service

Tracy C. | Expérience générale |
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N/a

JULIE R. | Expérience générale |
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Sufficient. Clean, friendly enough staff, solid security.

IVAN C. | Réservation |
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Excellent professional and human beings. Assisted us in all the way to understand the local culture and customs’.

DAVID R. | Expérience générale |
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The manager was not here on two occasion when I sought to speak with him nor does he believe in calling customers that leave a message for him to the customer. This was touted by the staff that he wou

Terrence H. | Expérience générale |
Évaluation :

My Uhaul was robbed, Uhaul never reimbursed me!

MILDRED G. | Expérience générale |
Évaluation :

The were very friendly.

Non reviews have been submitted for this location.

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