Le client n'a pas laissé de commentaire.JEFFREY M.
Customer Reviews for U-Haul Moving & Storage of Decatur
Pour nous contacter
Decatur, IL 62526
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ADRIANA G.
Le client n'a pas laissé de commentaire.BRIANC K.
Le client n'a pas laissé de commentaire.David M.
Good serviceBOBBY H.
I would however warn them that they need to make sure that all the lights are workingJonathan S.
Only problem was the mirrors were stuck and could not be adjusted.REBECCA R.
Le client n'a pas laissé de commentaire.Susan S. | Expérience générale
Le client n'a pas laissé de commentaire.Jim G. | Expérience générale
Typically the service here is decent. Always friendly employees. Last rental was awful. I'm hoping it's not due to new management. Took over a hour to wait in line and pick the truck up. Then I had to walk a mile to find the truck. Nobody could tell me where it was. It was way out on Pershing road. Then the passenger door would not shut properly didn't realize this until we were on the hiway. And on top of it they gave me no key to the padlock. This was a huge ordeal as I had to pay someone to stay with it to guarantee nothing got stolen out of the back. This rental was totally awful. I use to rent from this location twice a week and I've never experienced such an awful ordeal.KIMBERLY W.
We rented a tow dolly and 20 min later didn't need it. Scheduled to return it 45 min away and when I called to change return place since we were still right by uhaul was told I Couldn't do that. So had to drive a empty trailer 45 min to home just to return it there. Noone could help and if I returned it to the place I rented it I would be charged 3x the cost. The place I rented service was fine but getting no help was VERY frustratingDANNY S.
Le client n'a pas laissé de commentaire.RONALD D. | Expérience générale
Find me a trailer within my requested location instead of 80 miles 1 way.CHARLES F.
Le client n'a pas laissé de commentaire.Greg C.
Le client n'a pas laissé de commentaire.JENNIFER G.
double check for pads and appropriate dolliesMatthew N.
I was happy with the help i got. Very good place also very clean inside il give 5 thumbs up guy'sAntonio M. | Premières impressions
Le client n'a pas laissé de commentaire.Justin L.
Le client n'a pas laissé de commentaire.Kenneth K.
The trailer wiring harness needed some work. Found that some of the insulation had come off.TIMOTHY F.
Gas gage in the truck was not reading correctly.MOLLY G.
Le client n'a pas laissé de commentaire.GORDON G.
Le client n'a pas laissé de commentaire.JORDAN C.
Everything was great!MATTHEW E.
I just want to say thank you to Dennis for all the help, he really made things go smoothly for me during such a stressful time!JOSEPH N.
Entire staff is super friendly and knowledged in all areas of the facility. Will use the storage facility again if the need arises and will definitely use the equipment/trailer rental services again. And great prices on the quality storage boxes, by the way!donna v. | Expérience générale
Le client n'a pas laissé de commentaire.TAMARA A. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica C. | Expérience générale
Very good local service. Phone app was pretty bad though.MATTHEW J.
Le client n'a pas laissé de commentaire.ISRAEL F. | Premières impressions
They were good and thoughtful and work with me with my situation. Two thumbs upRoger D. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTOPHER J.
Darrell, your guys were awesome here and so helpful. Thank you much!!Achim L. | Premières impressions
Le client n'a pas laissé de commentaire.JEFFREY M.
Awesome experience and super friendly and helpful staff. I have never stored my stuff before and this was a great experience. The staff very friendly and helpful. Big Thank you!!Achim L.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Janet C. | Expérience générale
It was simple and fast service. I was highly satisfied. I was a little nervous about having to give them my car insurance because I don't want my car insurance on anything but my vehicle but they didn't even need my car insurance all they needed was my driver's license and I was glad about it. I will definitely go with them again if I move again.KEITH T.
Le client n'a pas laissé de commentaire.Bobbie H. | Expérience générale
Add a backup camera, a small LCD screen in the cab with the backup camera would be perfect. Ramp needed greased or lubricated, was difficult to pull it out. BLUETOOTH RADIOS. VERY EXPENSIVE, 150 $for a 24 hour rental with only 70 miles put on the vehicle, seems kinda steep to meBRYAN J.
Le client n'a pas laissé de commentaire.James E. | Premières impressions
Le client n'a pas laissé de commentaire.Erwin W. | Expérience générale
Le client n'a pas laissé de commentaire.QUANTEZ W. | Expérience générale
Le client n'a pas laissé de commentaire.Beverly T.
Le client n'a pas laissé de commentaire.BRANDON R.
Le client n'a pas laissé de commentaire.Carlans N. | Expérience générale
Staff was knowledgeable, helpful, and friendly. Each person I talked with knew the equipment and installed the trailer expertly weill.JERI B.
Management was awesome both General and Asst manager! I witnessed great patience with customers on their most stressful moving day! Great experience!DEANGELO S.
Very clean, very friendly staff, they were easy to work with on settling up my past due fees. Merci.Jennifer T. | Expérience générale
Le client n'a pas laissé de commentaire.Samantha B. | Premières impressions
Le client n'a pas laissé de commentaire.Andrea S.
need cruise controlMELVIN F.
Le client n'a pas laissé de commentaire.MICHAEL W.
Nothing. The employees are amazing at this location. So helpful.CYNTHIA M.
Le client n'a pas laissé de commentaire.DEAN B.
Le client n'a pas laissé de commentaire.ANDREW H.
Le client n'a pas laissé de commentaire.GLADYS J.
Le client n'a pas laissé de commentaire.JEFFREY S.
Le client n'a pas laissé de commentaire.CASEY W.
Le client n'a pas laissé de commentaire.Michelle S. | Premières impressions
Le client n'a pas laissé de commentaire.RESAWON N. | Expérience générale
I stored a mattress and box springs for more than a year in climate controlled and they still smelled like new. Awesome!!Anita Q. | Expérience générale
Speedy polite service! In and out on pick up and return went flawlessly!LARRY C.
Staff was very helpful and polite.Quick service. Equipment was in good order. Prices was good.John S.
Le client n'a pas laissé de commentaire.QUANTEZ W. | Premières impressions
Le client n'a pas laissé de commentaire.teri Y.
Le client n'a pas laissé de commentaire.Karen W. | Expérience générale
Le client n'a pas laissé de commentaire.Rosalind W.
Le client n'a pas laissé de commentaire.KEVEN O.
Over charged my card. Couldn't get ahold of anyone to help me resolve the issue.SIERRA L.
It cost me a great deal of unnecessary money. The guy refuse to give me the key to storage and the truck he said I can get the storage key when I'm finished with the truck. Well when the loading was finished it was closed which cost me 159 more dollars to hire new movers to unload the next day. I was given a storage inside at the very end very expensive lesson never again uhaulmarsha c. | Premières impressions
Very helpful. Although it said the lock would be in the space it wasn't but the gentleman at the front desk was super helpful. Asked if I had any issues with checking in and wanted me to know they were there if there were any issues to let him know.Marybeth A. | Online Move In
Le client n'a pas laissé de commentaire.AURELIO C. | Premières impressions
Le client n'a pas laissé de commentaire.KASSIDY G.
Le client n'a pas laissé de commentaire.Erica B. | Expérience générale
The problem was returning. It wouldn't let me check out. On my phoneLATISHA B.
Le client n'a pas laissé de commentaire.LARRY R.
N/aLashanda J. | Premières impressions
Le client n'a pas laissé de commentaire.TRAMAINE P. | Premières impressions
Very nice people especially the manager was very very niceNAZMI B.
Le client n'a pas laissé de commentaire.GERALD M.
Le client n'a pas laissé de commentaire.STEVEN W.
Le client n'a pas laissé de commentaire.Tiana C. | Premières impressions
Le client n'a pas laissé de commentaire.Emma W. | Premières impressions
You should inform customers who use the mobile pick up option that they will need 2 references who can answer the phone at that moment. It wouldve actually been quicker to just go inside the store for me.MICHEL W.
Nice selection of moving options. Super friendly and helpful staff. Will continue to use this location for moving and storage needs.donna v. | Premières impressions
Le client n'a pas laissé de commentaire.Carl A.
Professional, friendly & helpful staff. Clean, modern secure facility!!Tramaine P. | Premières impressions
Le client n'a pas laissé de commentaire.Karoll J. | Expérience générale
This location did excellent job no issues.ANGELA R.
Great serviceLINDA C. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph B.
24/7 share was a hassle to use. Won't use that option again.Travis K.
Le client n'a pas laissé de commentaire.James E.
Check your equipment for broken parts before renting it out.JACQUELINE B.
Le client n'a pas laissé de commentaire.KEVIN J.
It’s not worth it they owe me 60 dollars I still never moved in storage yet I got the storage on 04/30Patrice S. | Online Move In
Trailer had a foul smell when i used it.DUNCAN F.
Le client n'a pas laissé de commentaire.GENESIS M.
Le client n'a pas laissé de commentaire.Jacqueline K.
Great group of employees polite and helpfulDon B. | Expérience générale
ðŸ¥´ Nothing. I was in and out easy. Love it. All services should run as smoothly. ðŸ'ŒNOHELANI T.
Le client n'a pas laissé de commentaire.Chris O.
Le client n'a pas laissé de commentaire.Jessica B. | Expérience générale
Nothing never have a problem with this store or their U haulsDIONNE B.
Le client n'a pas laissé de commentaire.LORRAINE E.
The truck was completely empty and I was not given a big enough discount for that! I paid quite a bit of money for the amount of miles I was driving and that truck has a pretty large gas tank. And when I say empty the tank was bone dry good thing I made it to the gas station. I also didn't get to leave the facility until 4:30 because they did not have the truck and trailer ready when they had all day to do so. Everybody was pleasant to talk to and I didn't want to say anything to make anybody's day worse but overall unacceptable. I paid a hundred and fifty dollars so that I could be an hour late to the place that I was going.Jarrod R.
Le client n'a pas laissé de commentaire.MAYRENNIE J.
Le client n'a pas laissé de commentaire.AMY R.
Everything was super easy and everyone was very professional and super friendly. Thanks so much for the great experience. Sincerely, Kenneth W. Leevey Jr.KENNETH L.
Le client n'a pas laissé de commentaire.Linda F.
I was double charged for everything.WEZLY N.
Le client n'a pas laissé de commentaire.justin b. | Expérience générale
The gentleman who checked me in was thorough and very helpful; he answered all of my questions.Lori B.
Even though the vehicle was reserved online the person who was driving the truck for me had to walk way out in the parking lot to retrieve the vehicle it was not near the building at all and it was raining.. I did not peel we got good customer service.Michael H.
Le client n'a pas laissé de commentaire.Albany W.
Le client n'a pas laissé de commentaire.TRISHA H.
Le client n'a pas laissé de commentaire.BILAL F.
Le client n'a pas laissé de commentaire.WILLIAM J.
Thanks to the girl that was working she's very polite and great helpRICHARD J.
Outstanding customer service!KEVINEUGENE B.
Mobile pickup is not quick at all. I'm very technology savvy and I should have just went inside.ASHLI P.
Ise repeatedly, fast, friendly, efficient. Well run operation.ADAM R.
Jae and Jordan are the best! Thank you for all of the help after a difficult one way move from Denver during a blizzard and then having to return for a bit! I really appreciate how you both took time with me to get everything ready for me. Thank you Jae for hooking up the trailer for me on the back of my behiclw and making sure I was good to go! My last adventure was a success! I have used Uhalu since 1990 for any moves large or small....it's because of people like you both that I keep coming back! Also want to welcome the new GM Darrell (DJ) to the team, you were very sweet upon my return of the trailer and I can not thank you enough! Thanks Decatur Illinois on Pershing Team! Keep up the excellent work guys!Julie B.
Le client n'a pas laissé de commentaire.Rickey R.
Le client n'a pas laissé de commentaire.MARK S.
Le client n'a pas laissé de commentaire.Troy F.
Le client n'a pas laissé de commentaire.JANE B.
Le client n'a pas laissé de commentaire.Norman S.
Nothing that I can think of. The employees are knowledgeable and friendly. The facility and vehicles are clean. It's a nice, safe place for your storage and moving needs.Nina P.
fast and friendly easy to deal with. Nice clean stuffLorraine E.
Jae was great!! He had the flu and still gave great customer service!! He just needs help he was just a one man job!! I rent from Uhaul on a weekly basis I have nothing but great things to say!Denise J.
Le client n'a pas laissé de commentaire.STEVEN L.
Le client n'a pas laissé de commentaire.Terra R. | Premières impressions
Just keep doing what you are doing. Staff was friendly and very accommodating. I'm a repeat customer, and will continue to be as long as the service is top notch.GARY W.
Kevin was great. Answered my questions and even offered to help me find another solution when I was worried the truck wasn't going to be big enough!Nicole K.
Overall positive experience across the board. Ended up being 120 $( with fuel) for a one day...120 mile rental. 1 $a mile. Would have liked it to be a bit less, but I got done what I needed to and it was actually quite a bit cheaper than Penske quoted. LOLSTEVEN S.
Make sure that the the previous customer has correct gas in vehicle lower the pricesLatrice W.
Le client n'a pas laissé de commentaire.Dereck U. | Premières impressions
Le client n'a pas laissé de commentaire.Carol S. | Premières impressions
Move in was easy, convenient and the entry/access procedure explained to my satisfaction. Further access has been simple and convenient.Nelson L. | Premières impressions
Le client n'a pas laissé de commentaire.Jeff C. | Premières impressions
Beyond easier than i ever expected. Was a contactless after hours move in with a free first month and free lock with only a 7,95 processing fee. Maximum security and climate controlled with inside bays to load and unload to escape the frigid outside winter conditions. Never been happier with a storage process which is why i took the time to write this reviewTravis T. | Online Move In
Le client n'a pas laissé de commentaire.Amy W. | Expérience générale
Climate control. Security.Gaurang P. | Online Move In
Le client n'a pas laissé de commentaire.Karoll J. | Premières impressions
Le client n'a pas laissé de commentaire.Bobbie H. | Premières impressions
Multiple charges were taken out on a truck rental so overall the business we did with uhaul was at best averageEarl T. | Expérience générale
Due to the office being closed, I had know access to a broom to sweep out the very little glass from a small broken lamp that was left behind leaving me to be charged the beyond unacceptable outrageous unacceptable 100 $cleaning fee that I was NEVER told about or explained!! Plus the guy lied and said the gas was just under the same level it was when picked up. Me and my 2 sons made sure the gas was definitely returned with the right amount of gas, but still charged me 50 $. Needless to say I'm outraged at this 150 $total RIP off fee!!! And will be spreading the word of how Uhaul will screw you over every chance it gets!! Plus the guy who sold me the lock for my uhaul storage only sold me 1 lock & never told me that my storage would be 2 separate units. I was given the impression it would be 1 big unit, not 2 different ones.Summer B. | Premières impressions
The process was very streamlined and personnel were fabulous and helpful. Merci.Kelly B. | Premières impressions
Le client n'a pas laissé de commentaire.Junie W. | Online Move In
Le client n'a pas laissé de commentaire.Kendell J. | Expérience générale
Le client n'a pas laissé de commentaire.bruce l. | Expérience générale
Le client n'a pas laissé de commentaire.BRUNO E. | Expérience générale
I don’t remember the man who helped me but he was wonderful he made sure I got exactly what I had needed thanks againShartrese G. | Premières impressions
Le client n'a pas laissé de commentaire.Angela H. | Expérience générale
Le client n'a pas laissé de commentaire.Miranda S. | Expérience générale
Le client n'a pas laissé de commentaire.Tonya A. | Expérience générale
Le client n'a pas laissé de commentaire.ginger W. | Expérience générale
Le client n'a pas laissé de commentaire.JAMIE C. | Expérience générale
Kevin was great! Very accommodating and friendly! I would recommend uhaul to anyone looking for moving needs and storage!Daniel H. | Premières impressions
GM was very helpfulJAMIE C. | Premières impressions
The staff at the Decatur location has been amazing from our very first visit! We pretty much came in contact with them all at one point or another, EVERYONE was polite, professional, knowledgeable, and friendly! Kevin has a great crew!!Shelley M. | Expérience générale
The staff are All amazing and so helpful during stressful week of moving. They all made sure I was set up for the most effective and efficient move and storage. Kevin and Justin were awesome and instrumental in making sure my move went smooth.Adam T. | Premières impressions
Le client n'a pas laissé de commentaire.Devon M. | Expérience générale
Le client n'a pas laissé de commentaire.Kimberly L. | Expérience générale
I set the alarm off twice; I didn't realize I needed to insert my code to deactivate it. It would have been helpful to have that detail highlighted in the email that was sent. The staff was wonderful and helpful and made the move in very easyShondra L. | Online Move In
The onsite manager that handled my storage transaction was Extremely knowledgeable and helpful. I recommended a UHAUL storage the same day to my sorority who has been looking for a climate controlled unit to store items for our organization.Stacey Y. | Premières impressions
Le client n'a pas laissé de commentaire.Kelli H. | Premières impressions
I rent from I-Haul a lot and I have never had a bad experience. Their always available.That means a lot.Caroline B. | Expérience générale
Easy to set up account and get storage supplies. The store was very helpful.Kimberly L. | Premières impressions
Le client n'a pas laissé de commentaire.Mark B. | Online Move In
Thank you for your kindness and service.FREDA M. | Premières impressions
Le client n'a pas laissé de commentaire.RACHEL F. | Expérience générale
Excellent location from homeLamar B. | Premières impressions
Very helpful and friendly staff. Easy access to storage unit. Very clean and maintained units. Highly recommend this place and would definitely use it again, if needed, in the future.Cynthia P. | Expérience générale
I had never rented any units for self storage before. Last year, 2019, I retired and had to downsize. Kevin Barringer was absolutely the MOST kind and helpful person at U-Haul. He worked with me as I made 3 unit changes, due to the need for more space. I am moving, and one of the first businesses I looked for was U-Haul. Thank you Kevin for your knowledge and professionalism.Julie S. | Expérience générale
NopeRachael S. | Expérience générale
Everyone was very accommodating. One woman in particular, had a great attitude every time I heard her helping someone. The process was flawless on both occasions. MerciJesse W. | Premières impressions
I will always use U-Haul. They save the day.Caroline B. | Premières impressions
Le client n'a pas laissé de commentaire.Jacqueline B. | Expérience générale
Great jobRachael S. | Premières impressions
Kevin was fantastic and helped me get the size storage I needed. I will definitely return of the need arises.Julie S. | Expérience générale
Le client n'a pas laissé de commentaire.Tammy P. | Premières impressions
Excellent service à la clientèle. Clean environment. Good to have this level of service in Decatur. Merci.John R. | Expérience générale
I was dissappointed because I only had it, storage , for a week. Then did not need it so cancelled it. thought I should of got a refund back for the 3 weeks did not use ANGRY about that. Otherwise evMelodie M. | Expérience générale
The staff was very friendly and helpful. Will use again should the need arise.Julia D. | Expérience générale
easy to rentMelodie M. | Premières impressions
The staff was very friendly and very helpful. They were able to answer all of questions and you could tell they enjoyed their job! Great Staff!Tim W. | Premières impressions
The staff at the Decatur store is friendly ,helpful, and knowledgeable.All in all a very pleasant experience.Frederick C. | Premières impressions
Everyone was very nice and friendly. Process was quick, and staff was very knowledgeable. The van I rented was in excellent condition and drove nice. Storage units are above average and worth the $.Cynthia P. | Premières impressions
We used them to store some of our belongings during a move. Never had any issues and will use them again!andrew h. | Expérience générale
The only I selected the rating at below average is before I moved out of my unit I did a chat with a representative on here asking about refunds she said I would get one from the days I didnt use it.robyn l. | Expérience générale
Staff employees were awesome and very helpful. The manager on the other hand needed a class on Customer Service. Wish this place the best but for us we will not rent or store here again.JOSEPH S. | Expérience générale
It would be nice if you prorated. I paid basically an extra month (from the beginning and the end of each months)Stephanie G. | Expérience générale
Employees were rude and they took forever to complete reservation. When I first walked in the store I was in there 10minutes before someone came in to even acknowledge I was there.Lisa M. | Premières impressions
Kevin and other staff were very pleasant and helpful! Also can't beat having 1 month unit rental included with truck rental!James F. | Expérience générale
The lady that helped me was so friendly and personable. My only complaint was there was broken glass in my storage unit and i had to put stuff in it so i could not sweep it up.Amanda D. | Premières impressions
Kevin was great during our uhaul storage and moving events. He is an awesome person and very professional even in tough situations, a truly great person to deal with.Michael W. | Expérience générale
Kevin was an awesome person to work with, he is truly an asset to your company.Michael W. | Expérience générale
Please change our mailing address: 804 W. Stratford Dr., Peoria IL 61614. Karl's email is email@example.com. MerciKarl S. | Premières impressions
Facility was busy. Manager was professional and knowledgeable. Others were not well trained and did not know how to operate system. Made for frustrating experience. All staff was professional.Dan R. | Premières impressions
Billie was awsomeTRIANA T. | Premières impressions
My experience was excellent with a very knowledgeable and helpful employee. The unit was clean and easy to access.Craig B. | Premières impressions
Kevin and John were very helpful and accommodating. I had trouble with working the lock, and John worked with me until I "got it". I appreciate their professionalism concerning my storage needs.Julie S. | Premières impressions
went Sunday to put items into my storage unit they were to be open at 9am, needless to say they weren't, it was a little after 10am I had to wait for 20+ minutes for someone to get there to open them.robyn l. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!