Would appreciate maybe the person in the office telling me where the truck is! I had to drive around for a while to find it but that's okay!Olivianna C.
Customer Reviews for U-Haul Moving & Storage of Decatur
Pour nous contacter
Decatur, IL 62526
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
It was easy to use, the truck was ready and Jonathan who helped me was very helpful!!Tracey K.
I told the lady when I would be dropping it off when I returned it she said we have to charge you for two days. I would have waited two hours to pick it up if she would have said something.FRANK T.
Le client n'a pas laissé de commentaire.Craig D.
Le client n'a pas laissé de commentaire.Eric B.
Le client n'a pas laissé de commentaire.paul B.
My bank statement still shows I'm charged $71, and I was told I would be charged $24 cause I'll be reimbursed for adding fuel to the vehicle. Not sure how long that takes but it'll be better to see that change a little faster.Tyler W.
I'm so glad U-Haul took over the old K-Mart on Pershing Rd. It was such an eye sore until you moved in to that property. It looks so much better now!paula L.
Le client n'a pas laissé de commentaire.Melba P.
Le client n'a pas laissé de commentaire.michael C.
Le client n'a pas laissé de commentaire.William S.
Only issue I had was some website navigation on the return, that could be maintained or updated , I also recall there being a issue with the employees on the portal when we were checking in , maybe webmaster needs to step it upJeffrey E.
Le client n'a pas laissé de commentaire.Margaret S.
The young lady at this location went above and beyond helping me transfer my drop off from the original D.O. location. Tom at Billingly was also helpful for the same reasons.Ron D.
Le client n'a pas laissé de commentaire.Jessica W.
Le client n'a pas laissé de commentaire.Gary J.
Le client n'a pas laissé de commentaire.paula D.
Le client n'a pas laissé de commentaire.Anthony P.
Le client n'a pas laissé de commentaire.Lisa B.
Le client n'a pas laissé de commentaire.Brent F.
Great serviceFranshika J.
I didn't drop the equipment back at this location the tow truck driver that your general manager Melissa told to call the cops on me didDamian K.
Staff was excellentStacy T.
Very quick and politeNancy F.
The billing is very confusing. I have had 3 holds on my card, got charged over 200 dollars more than I thought it would be, and still have a hold on my card for 188 more dollars. I got no receipt telling me why I got these extra charges.Shalyn S.
Le client n'a pas laissé de commentaire.KEVIN R.
Le client n'a pas laissé de commentaire.Douglas G.
Le client n'a pas laissé de commentaire.Rohitkumar T.
Made reservations a month ahead when I get there they do not have the trailer I reserved for they did not care about my issue or anythingBeyounce B.
Keep doing what you are doing!Timothy S.
Le client n'a pas laissé de commentaire.Michael W.
The guy at the uhaul store was helpful.Michael W.
Will definitely use this location again. Workers were super nice!!Lucas B.
Le client n'a pas laissé de commentaire.AMANDA J.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.brandi D.
Le client n'a pas laissé de commentaire.Jessica S.
Le client n'a pas laissé de commentaire.JOSEPH V.
You can lower your prices.NEWTON M.
Le client n'a pas laissé de commentaire.Timothy M.
Le client n'a pas laissé de commentaire.Glenn J.
Le client n'a pas laissé de commentaire.Michael L.
The manager Jordan and the employee Donisha were so kind and their customer service skills were impeccable 💙 I have nothing but good things to say about the companyMelva R.
Le client n'a pas laissé de commentaire.William C.
I specified when I began that I wanted a 10' truck. Towards the end of the transaction I found out that I was being rented a cargo van. I asked the front desk clerk several times to verify that the cargo van would fit my needs, a King Mattress and bed frame, and she confirmed that it would be big enough multiple times. This didn't end up being true at all, and the mattress itself had to be compressed significantly to fit it into the van. This resulted in us not being able to complete our move as planned and is going to result in us having to rent another Uhaul later this month.Kawaiola W.
Le client n'a pas laissé de commentaire.rachel W.
Le client n'a pas laissé de commentaire.Steven R.
The staff that was in attendance was awesome. However, I tried to call customer support 2 different times and was put on hold for 30 minutes before my call was dropped. The customer service needs to improve.Sean M. | Premières impressions
Pray for lower gas prices. lol. Besides that just keep up the great job your doing. Awesome customer service. You made our moving 100 % better. Thankyou for your service.Lora S.
Le client n'a pas laissé de commentaire.Stephanie G. | Expérience générale
Knowledge of where the trucks are parked that's being rented outCharaya P.
Le client n'a pas laissé de commentaire.JAMES A.
Not much, Decatur store was very clean, organized and professional.Joseph H.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.robert B.
It's a bussiness not a play on your phone and act like your being disturbed by customers.Philip L.
Le client n'a pas laissé de commentaire.Rodney H.
Staff was great, made a fuel issue correct, nice job.Jason R.
Van needed more gas in tank less than a 1/8 of a tank. Luckily gas station not to far from lot.MichaelDale P.
Nothing to improve. It was a great experience. Super friendly, knowledgeable staff. Easy rental, easy pick up and drop off. Je les recommande fortement.Matthew J.
You guys were greatKIMBERLY H. | Expérience générale
Le client n'a pas laissé de commentaire.Allison K.
Le client n'a pas laissé de commentaire.KAREN M.
Le client n'a pas laissé de commentaire.Kristy W.
Le client n'a pas laissé de commentaire.Craig B. | Expérience générale
Get better computer system. Training needs to be done for some employees.RANDALL C.
Brought the van back early but was charged more.Tyler W.
Le client n'a pas laissé de commentaire.JAMES G.
Please make sure when you rent all vehicles that the vehicle is not already in trailer mode. It runs smoother if you're just using the truck only.sondra W.
Le client n'a pas laissé de commentaire.Tisha J. | Expérience générale
Le client n'a pas laissé de commentaire.Shalondrelle B. | Expérience générale
Le client n'a pas laissé de commentaire.Anne P. | Expérience générale
Let customers use there own personal lockGreta N.
Don't need any improvementsLucy C.
It very nice everyone was helpfulJim A.
Le client n'a pas laissé de commentaire.Robert A.
Le client n'a pas laissé de commentaire.Melanie B.
Jaden is great and I appreciate his help. He needs more people to help him.Lesa C. | Premières impressions
Le client n'a pas laissé de commentaire.Liz W. | Premières impressions
Jordan and his team were the best! Polite and courteous. Van was perfect for my moving needs! Super glad they were there to help! Plus storage right on the same site! I will definitely be back for my FREE MONTH! Merci!kevin B.
Le client n'a pas laissé de commentaire.Liz W.
Le client n'a pas laissé de commentaire.DIONNE B.
Le client n'a pas laissé de commentaire.Randy J.
Great customer service, Jordan was always accommodating and the lady checked me back in was also very nice and competent. Will use again for sure.Mohammed K.
Le client n'a pas laissé de commentaire.Cherelle H. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew G.
Le client n'a pas laissé de commentaire.Adam c. | Expérience générale
Le client n'a pas laissé de commentaire.Sarah J. | Premières impressions
Le client n'a pas laissé de commentaire.LINDA C.
Le client n'a pas laissé de commentaire.NYTALIA C.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.RICHARD M.
Le client n'a pas laissé de commentaire.MICHAEL R. | Premières impressions
The back of the truck had saw dust and debris from last renter.TIMOTHY B.
I had a problem with the truck making it through snow. I was stuck in a neighborhood and couldn't get out. Uhaul was not prepared for that situation at all. Maybe you should put some weight on the truck so it will make it through snow. It's a big truck but the ass end has no weight to it!Israel P.
The folks were very friendly and quickly got me checked out.Keith M.
Le client n'a pas laissé de commentaire.Brent O.
Le client n'a pas laissé de commentaire.Linda B. | Expérience générale
Le client n'a pas laissé de commentaire.VICKY D.
Le client n'a pas laissé de commentaire.KRIS K.
Great servixeLEATRICE J.
Le client n'a pas laissé de commentaire.Shavonne P.
The staff is very friendly and professional all the time. It's several U-Haul locations in town but I always choose this one.JOYCE R.
If u get storage out before your due date should be proratedOCTIVIA F. | Expérience générale
My husband and I had to walk through the snow to get to the truck we rented At the end of the lot. We had no ice scraper and we had to chip ice off the windshield ourselves with a cup we had. The truck was cleaned and we'll maintained. We felt the truck we reserved a day ahead of time should of been right by the building and cleaned off ready to go.TIMOTHY R.
Le client n'a pas laissé de commentaire.Kyle G.
I was charged $166 bucks for having a truck out unable to bring back because of weather conditions. 78 bucks supposed to be the total but I see they have already taken out 166 dollars for a bunch of bs. Not happy about it.Lauren B.
Le client n'a pas laissé de commentaire.CARMELA J.
Excellent experience. Staff was terrific!!!Robert J.
Le client n'a pas laissé de commentaire.ALICIA M.
Friendly staff!KIMBERLY K.
Le client n'a pas laissé de commentaire.RICHARD C.
The Manager Darrell is so easy to work with, he made moving during a stressful time easier. Merci.James E. | Expérience générale
Jordan was very kind. Excellent service à la clientèle. He went out of his way to show me around and to show me how to use the key code pad to get into the storage facility.CHERYL Palmer H. | Premières impressions
Le client n'a pas laissé de commentaire.ELIZABETH A.
Truck had a cracked side mirror, mirrors would not move, frosted windshield and no ice scraper, charged for dolly I didn't use, and said truck was full but I topped with 11 gallons for only 30 mi use (2,7mpg!)-pretty sure it wasn't full.KEVIN C.
Le client n'a pas laissé de commentaire.DOROTHY Y. | Expérience générale
Nothing â€” easy to work with and great customer service!JEROLD B.
Le client n'a pas laissé de commentaire.Matthew V. | Online Move In
Le client n'a pas laissé de commentaire.Chauncy W. | Premières impressions
I have to praise the staff at the Pershing Road Decatur IL U-HAUL facility. Everyone was professional and always willing to accommodate me. I want to especially mention Jordan, who deserves a management opportunity!DAVID H. | Expérience générale
My original storage unit was given to someone so had get a new one???Marilyn W. | Premières impressions
Le client n'a pas laissé de commentaire.KELLIE W. | Expérience générale
Le client n'a pas laissé de commentaire.Gene R. | Expérience générale
Le client n'a pas laissé de commentaire.Brenda B. | Premières impressions
Awesome service!jennifer c. | Premières impressions
Le client n'a pas laissé de commentaire.Nelson L. | Expérience générale
Le client n'a pas laissé de commentaire.Brandon W. | Expérience générale
Le client n'a pas laissé de commentaire.Sonya W. | Expérience générale
Le client n'a pas laissé de commentaire.Mary L. | Expérience générale
Le client n'a pas laissé de commentaire.Caroline B. | Premières impressions
Received email for due date didn't receive one for the previous monthRANDALL T. | Expérience générale
But I won't return uhaul again .. told me it wud b 54,75 then they debit my acct an additional 21.54. Idk why but thats finePeggy R. | Expérience générale
Le client n'a pas laissé de commentaire.Sonya W. | Premières impressions
Le client n'a pas laissé de commentaire.AMIRIKA P. | Expérience générale
I gave good ratings, but I did have 2 major issues. The first time I went to get some things out of my unit it was locked with a U-Haul lock on it. It was an error. The only reason it was an issue is because I was in a super hurry and very jammed up that day. It took extra time to get into the unit. Next, when I did get in, my stuff was soaking wet!! That was a huge problem, again because of my time crunch. Needless to say I was NOT going to put another thing in there. It was a maddening experience. I do think my experience was a rare and unfortunate one, that is why I am not giving a bad rating. I like that your facility looks very nice and so glad you took over the old rundown K-Mart.paula l. | Expérience générale
Le client n'a pas laissé de commentaire.SHIH-SHIAN H. | Online Move In
Le client n'a pas laissé de commentaire.SUE L. | Premières impressions
The reason I answered NO to #5 and #6 is because the facility needs to be fumigated very badly. I only had a storage space for one week, and I noticed cockroaches in my plants as I was removing my property from storage. Many more cockroaches came out of my furniture when I got moved into my new home. They were not in my property prior to being in the Uhaul storage facility and I had to fumigate my new home immediately.JAMES J. | Expérience générale
Le client n'a pas laissé de commentaire.STEVE B. | Expérience générale
Le client n'a pas laissé de commentaire.Gladys J. | Expérience générale
Le client n'a pas laissé de commentaire.Wendy G. | Expérience générale
Le client n'a pas laissé de commentaire.Shalondrelle B. | Premières impressions
Le client n'a pas laissé de commentaire.Malisha B. | Premières impressions
The facility is clean, easy to access and in a convenient location. Customer service is lacking. Called and was on hold for over 15 minutes and no one answered. Tried to rent on the website and the system locked up at the third step on multiple attempts and wouldn't advance to complete the rental. Went to the store in person and was assisted after a short wait. The staff are friendly and knowledgeable.Nina P. | Premières impressions
The service was perfect. I've never had anything but a great experience with the staff and the product at U Haul. As a life long resident of Decatur, I am so pleased that U Haul moved into the old Kmart. The building looks great and the area is well kept. This business is a great asset to Decatur in every way!paula l. | Premières impressions
Le client n'a pas laissé de commentaire.MAYRENNIE J. | Expérience générale
Really helpful and fast serviceMichael C. | Premières impressions
Le client n'a pas laissé de commentaire.CHERYL P. | Expérience générale
Le client n'a pas laissé de commentaire.TINA M. | Expérience générale
Le client n'a pas laissé de commentaire.Steven B. | Premières impressions
Love the room should have went with 10x15 but I made my choice work. Building was very well maintained. Love the fact you was given a new lock along with your unit. Love the inside unloading and use of carts. Love the access control to the building. Love the fact it's climate controlled.Lawrence H. | Online Move In
Le client n'a pas laissé de commentaire.cathy l. | Premières impressions
Le client n'a pas laissé de commentaire.Tyler B. | Premières impressions
They gave me the wrong unit, for starters. I found a charge on my credit card even though the first month is supposedly free. There is a box of poison in each unit, and it concerns me that you have a critter problem. I plan on moving out very soon.Terry H. | Premières impressions
Because as I ask for more time ,the worker made it so I could get more time. And that is putting customers first,I love service like this one,Thank ULOIS S. | Premières impressions
I paid for a secure unit for several months from day one the alarm did not work on the unit. Multiple times the shop guy was in the building smoking.Cory J. | Expérience générale
Clean and well lit facility.GREGORY P. | Expérience générale
Jordan was amazing I called earlier yesterday about 11am and spoke to John and I told him I moved out. He said he would check and send me an email he never did and I was due to pay on my storage the next day!!! I called back around 5pm and Jordan answered I told him my situation he promptly went and look at my unit saw I moved out. He immediately moved me out and sent me a move out receipt to my email!!!! Thanku so much Jordan great customer service LATONYA W. | Expérience générale
Le client n'a pas laissé de commentaire.Scott B. | Premières impressions
Thank you for making my moving experience easy and stress free!ALLISON L. | Expérience générale
Le client n'a pas laissé de commentaire.Lisa E. | Expérience générale
The customer service that Cadean gave at the Pershing location in Decatur was amazing and I would recommend anyone to go there. He went above and beyond. Showing me where my storage was and how to use the key pads to get in after hours.?CHERYL P. | Premières impressions
Le client n'a pas laissé de commentaire.GWENDOLYN M. | Premières impressions
Excellent staff. They were polite and helpful.ed y. | Expérience générale
Receiving invoices has been challenging.Dream Catchers O. | Premières impressions
Decatur Il u haul staff is the best in town! I love the prompt service you receive with a nice voice welcoming you too uhaul as soon as you enter the door. I recommend uhaul too everyone I know who be in need of a uhaul or storage.SHIRLEY P. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher D. | Expérience générale
Very professionalMaria E. | Premières impressions
Love this place, everyone is great here.Achim L. | Expérience générale
Le client n'a pas laissé de commentaire.SARAH W. | Premières impressions
Le client n'a pas laissé de commentaire.Linda B. | Expérience générale
Le client n'a pas laissé de commentaire.Lena C. | Premières impressions
Le client n'a pas laissé de commentaire.DEAN P. | Premières impressions
Le client n'a pas laissé de commentaire.Gladys J. | Premières impressions
Le client n'a pas laissé de commentaire.David W. | Premières impressions
Uhaul was very good to us and we would use them again if needed!!Sandra R. | Expérience générale
Le client n'a pas laissé de commentaire.Staci M. | Expérience générale
Le client n'a pas laissé de commentaire.Susan S. | Expérience générale
Le client n'a pas laissé de commentaire.Jim G. | Expérience générale
Le client n'a pas laissé de commentaire.RONALD D. | Expérience générale
I was happy with the help i got. Very good place also very clean inside il give 5 thumbs up guy'sAntonio M. | Premières impressions
Entire staff is super friendly and knowledged in all areas of the facility. Will use the storage facility again if the need arises and will definitely use the equipment/trailer rental services again. And great prices on the quality storage boxes, by the way!donna v. | Expérience générale
Le client n'a pas laissé de commentaire.TAMARA A. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica C. | Expérience générale
Le client n'a pas laissé de commentaire.ISRAEL F. | Premières impressions
They were good and thoughtful and work with me with my situation. Two thumbs upRoger D. | Expérience générale
Darrell, your guys were awesome here and so helpful. Thank you much!!Achim L. | Premières impressions
Le client n'a pas laissé de commentaire.Janet C. | Expérience générale
Le client n'a pas laissé de commentaire.Bobbie H. | Expérience générale
Le client n'a pas laissé de commentaire.James E. | Premières impressions
Le client n'a pas laissé de commentaire.Erwin W. | Expérience générale
Le client n'a pas laissé de commentaire.QUANTEZ W. | Expérience générale
Le client n'a pas laissé de commentaire.Carlans N. | Expérience générale
Very clean, very friendly staff, they were easy to work with on settling up my past due fees. Merci.Jennifer T. | Expérience générale
Le client n'a pas laissé de commentaire.Samantha B. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle S. | Premières impressions
Le client n'a pas laissé de commentaire.RESAWON N. | Expérience générale
I stored a mattress and box springs for more than a year in climate controlled and they still smelled like new. Awesome!!Anita Q. | Expérience générale
Le client n'a pas laissé de commentaire.QUANTEZ W. | Premières impressions
Le client n'a pas laissé de commentaire.Karen W. | Expérience générale
It cost me a great deal of unnecessary money. The guy refuse to give me the key to storage and the truck he said I can get the storage key when I'm finished with the truck. Well when the loading was finished it was closed which cost me 159 more dollars to hire new movers to unload the next day. I was given a storage inside at the very end very expensive lesson never again uhaulmarsha c. | Premières impressions
Very helpful. Although it said the lock would be in the space it wasn't but the gentleman at the front desk was super helpful. Asked if I had any issues with checking in and wanted me to know they were there if there were any issues to let him know.Marybeth A. | Online Move In
Le client n'a pas laissé de commentaire.AURELIO C. | Premières impressions
Le client n'a pas laissé de commentaire.Erica B. | Expérience générale
N/aLashanda J. | Premières impressions
Le client n'a pas laissé de commentaire.TRAMAINE P. | Premières impressions
Le client n'a pas laissé de commentaire.Tiana C. | Premières impressions
Le client n'a pas laissé de commentaire.Emma W. | Premières impressions
Nice selection of moving options. Super friendly and helpful staff. Will continue to use this location for moving and storage needs.donna v. | Premières impressions
Professional, friendly & helpful staff. Clean, modern secure facility!!Tramaine P. | Premières impressions
Le client n'a pas laissé de commentaire.Karoll J. | Expérience générale
Great serviceLINDA C. | Premières impressions
It’s not worth it they owe me 60 dollars I still never moved in storage yet I got the storage on 04/30Patrice S. | Online Move In
Great group of employees polite and helpfulDon B. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica B. | Expérience générale
Le client n'a pas laissé de commentaire.justin b. | Expérience générale
Le client n'a pas laissé de commentaire.Terra R. | Premières impressions
Le client n'a pas laissé de commentaire.Dereck U. | Premières impressions
Le client n'a pas laissé de commentaire.Carol S. | Premières impressions
Move in was easy, convenient and the entry/access procedure explained to my satisfaction. Further access has been simple and convenient.Nelson L. | Premières impressions
Le client n'a pas laissé de commentaire.Jeff C. | Premières impressions
Beyond easier than i ever expected. Was a contactless after hours move in with a free first month and free lock with only a 7,95 processing fee. Maximum security and climate controlled with inside bays to load and unload to escape the frigid outside winter conditions. Never been happier with a storage process which is why i took the time to write this reviewTravis T. | Online Move In
Le client n'a pas laissé de commentaire.Amy W. | Expérience générale
Climate control. Security.Gaurang P. | Online Move In
Le client n'a pas laissé de commentaire.Karoll J. | Premières impressions
Le client n'a pas laissé de commentaire.Bobbie H. | Premières impressions
Multiple charges were taken out on a truck rental so overall the business we did with uhaul was at best averageEarl T. | Expérience générale
Due to the office being closed, I had know access to a broom to sweep out the very little glass from a small broken lamp that was left behind leaving me to be charged the beyond unacceptable outrageous unacceptable $100 cleaning fee that I was NEVER told about or explained!! Plus the guy lied and said the gas was just under the same level it was when picked up. Me and my 2 sons made sure the gas was definitely returned with the right amount of gas, but still charged me $50. Needless to say I'm outraged at this $150 total RIP off fee!!! And will be spreading the word of how Uhaul will screw you over every chance it gets!! Plus the guy who sold me the lock for my uhaul storage only sold me 1 lock & never told me that my storage would be 2 separate units. I was given the impression it would be 1 big unit, not 2 different ones.Summer B. | Premières impressions
The process was very streamlined and personnel were fabulous and helpful. Merci.Kelly B. | Premières impressions
Le client n'a pas laissé de commentaire.Junie W. | Online Move In
Le client n'a pas laissé de commentaire.Kendell J. | Expérience générale
Le client n'a pas laissé de commentaire.bruce l. | Expérience générale
Le client n'a pas laissé de commentaire.BRUNO E. | Expérience générale
I don’t remember the man who helped me but he was wonderful he made sure I got exactly what I had needed thanks againShartrese G. | Premières impressions
Le client n'a pas laissé de commentaire.Angela H. | Expérience générale
Le client n'a pas laissé de commentaire.Miranda S. | Expérience générale
Le client n'a pas laissé de commentaire.Tonya A. | Expérience générale
Le client n'a pas laissé de commentaire.ginger W. | Expérience générale
Le client n'a pas laissé de commentaire.JAMIE C. | Expérience générale
Kevin was great! Very accommodating and friendly! I would recommend uhaul to anyone looking for moving needs and storage!Daniel H. | Premières impressions
GM was very helpfulJAMIE C. | Premières impressions
The staff at the Decatur location has been amazing from our very first visit! We pretty much came in contact with them all at one point or another, EVERYONE was polite, professional, knowledgeable, and friendly! Kevin has a great crew!!Shelley M. | Expérience générale
The staff are All amazing and so helpful during stressful week of moving. They all made sure I was set up for the most effective and efficient move and storage. Kevin and Justin were awesome and instrumental in making sure my move went smooth.Adam T. | Premières impressions
Le client n'a pas laissé de commentaire.Devon M. | Expérience générale
Le client n'a pas laissé de commentaire.Kimberly L. | Expérience générale
I set the alarm off twice; I didn't realize I needed to insert my code to deactivate it. It would have been helpful to have that detail highlighted in the email that was sent. The staff was wonderful and helpful and made the move in very easyShondra L. | Online Move In
The onsite manager that handled my storage transaction was Extremely knowledgeable and helpful. I recommended a UHAUL storage the same day to my sorority who has been looking for a climate controlled unit to store items for our organization.Stacey Y. | Premières impressions
Le client n'a pas laissé de commentaire.Kelli H. | Premières impressions
I rent from I-Haul a lot and I have never had a bad experience. Their always available.That means a lot.Caroline B. | Expérience générale
Easy to set up account and get storage supplies. The store was very helpful.Kimberly L. | Premières impressions
Le client n'a pas laissé de commentaire.Mark B. | Online Move In
Thank you for your kindness and service.FREDA M. | Premières impressions
Le client n'a pas laissé de commentaire.RACHEL F. | Expérience générale
Excellent location from homeLamar B. | Premières impressions
Very helpful and friendly staff. Easy access to storage unit. Very clean and maintained units. Highly recommend this place and would definitely use it again, if needed, in the future.Cynthia P. | Expérience générale
I had never rented any units for self storage before. Last year, 2019, I retired and had to downsize. Kevin Barringer was absolutely the MOST kind and helpful person at U-Haul. He worked with me as I made 3 unit changes, due to the need for more space. I am moving, and one of the first businesses I looked for was U-Haul. Thank you Kevin for your knowledge and professionalism.Julie S. | Expérience générale
NopeRachael S. | Expérience générale
Everyone was very accommodating. One woman in particular, had a great attitude every time I heard her helping someone. The process was flawless on both occasions. MerciJesse W. | Premières impressions
I will always use U-Haul. They save the day.Caroline B. | Premières impressions
Le client n'a pas laissé de commentaire.Jacqueline B. | Expérience générale
Great jobRachael S. | Premières impressions
Kevin was fantastic and helped me get the size storage I needed. I will definitely return of the need arises.Julie S. | Expérience générale
Le client n'a pas laissé de commentaire.Tammy P. | Premières impressions
Excellent service à la clientèle. Clean environment. Good to have this level of service in Decatur. Merci.John R. | Expérience générale
I was dissappointed because I only had it, storage , for a week. Then did not need it so cancelled it. thought I should of got a refund back for the 3 weeks did not use ANGRY about that. Otherwise evMelodie M. | Expérience générale
The staff was very friendly and helpful. Will use again should the need arise.Julia D. | Expérience générale
easy to rentMelodie M. | Premières impressions
The staff was very friendly and very helpful. They were able to answer all of questions and you could tell they enjoyed their job! Great Staff!Tim W. | Premières impressions
The staff at the Decatur store is friendly ,helpful, and knowledgeable.All in all a very pleasant experience.Frederick C. | Premières impressions
Everyone was very nice and friendly. Process was quick, and staff was very knowledgeable. The van I rented was in excellent condition and drove nice. Storage units are above average and worth the $.Cynthia P. | Premières impressions
We used them to store some of our belongings during a move. Never had any issues and will use them again!andrew h. | Expérience générale
The only I selected the rating at below average is before I moved out of my unit I did a chat with a representative on here asking about refunds she said I would get one from the days I didnt use it.robyn l. | Expérience générale
Staff employees were awesome and very helpful. The manager on the other hand needed a class on Customer Service. Wish this place the best but for us we will not rent or store here again.JOSEPH S. | Expérience générale
It would be nice if you prorated. I paid basically an extra month (from the beginning and the end of each months)Stephanie G. | Expérience générale
Employees were rude and they took forever to complete reservation. When I first walked in the store I was in there 10minutes before someone came in to even acknowledge I was there.Lisa M. | Premières impressions
Kevin and other staff were very pleasant and helpful! Also can't beat having 1 month unit rental included with truck rental!James F. | Expérience générale
The lady that helped me was so friendly and personable. My only complaint was there was broken glass in my storage unit and i had to put stuff in it so i could not sweep it up.Amanda D. | Premières impressions
Kevin was great during our uhaul storage and moving events. He is an awesome person and very professional even in tough situations, a truly great person to deal with.Michael W. | Expérience générale
Kevin was an awesome person to work with, he is truly an asset to your company.Michael W. | Expérience générale
Please change our mailing address: 804 W. Stratford Dr., Peoria IL 61614. Karl's email is firstname.lastname@example.org. MerciKarl S. | Premières impressions
Facility was busy. Manager was professional and knowledgeable. Others were not well trained and did not know how to operate system. Made for frustrating experience. All staff was professional.Dan R. | Premières impressions
Billie was awsomeTRIANA T. | Premières impressions
Very rude storage unit had roaches and mice and when management was told nothing was done and then he became rude place suckDorris B. | Expérience générale
uhDonald R. | Expérience générale
AucunDuane E. | Expérience générale
My experience was excellent with a very knowledgeable and helpful employee. The unit was clean and easy to access.Craig B. | Premières impressions
The Decatur uhaul employees were everything one could want in customer service. They were friendly, answered questions, solved problems. I would not hesitate to recommend them to anyone. Merci.Mary D. | Expérience générale
Excelent customer service and friendly staff and verry nice storage facility.rodney c. | Premières impressions
Service was good and professional. Thank you.Lacora t. | Expérience générale
The 30 days free storage was great.BENJAMIN S. | Expérience générale
Kristina was awesome and a great help to me. It was a crazy move from Illinois to Idaho and then back to Illinois in a month. Everyone I dealt with from uhaul were very helpful. Merci.lori w. | Expérience générale
I had u-boxes delivered, moved and picked up. The driver was wonderful&helped accommodate my move over & beyond. She was excellent. Thank you for having such competent and personable lady.Sandra R. | Expérience générale
I received excellent service from everyone who helped me,Wendy D. | Expérience générale
Kevin and John were very helpful and accommodating. I had trouble with working the lock, and John worked with me until I "got it". I appreciate their professionalism concerning my storage needs.Julie S. | Premières impressions
went Sunday to put items into my storage unit they were to be open at 9am, needless to say they weren't, it was a little after 10am I had to wait for 20+ minutes for someone to get there to open them.robyn l. | Premières impressions
The delivery driver Christina was very efficient and polite.kent w. | Expérience générale
Kevin runs a great facility. Everyone was friendly and knew their job. When we picked up the UBox two safety clips were missing and it took 20+ minutes to correct with one clip being makeshiftKaren M. | Expérience générale
Staff very helpful and friendly.Lori H. | Expérience générale
Great customer service with frequent communication!Kari C. | Expérience générale
There is only one lady serving in the area for Ubox delivery service. I was forced to change the delivery date since she did not work on the weekend. My uboxes sit in the facility for four days.HSIAO Y. | Expérience générale
We rented them to keep our stuff in for our household auction. They were a lifesaver to have. Very courteous people to work with and they picked them up the morning of the auction so they were not inbill w. | Expérience générale
👍🏼Jeff K. | Expérience générale
Kristina and Jennifer have been extremely helpful and professional with everything from arranging pick-up/drop off schedules and making sure the box was securely stored. It was a pleasant experience.Chamee Y. | Expérience générale
We only had a delivery and worked with Kristina. She was GREAT! We really enjoyed working with her. She was very helpful in answering all our questions and working with us on the timingsSuzanne S. | Expérience générale
Online ordering system was not user friendly, slow, hard to use,.selected inappropriate dates and delivery times. Decatur staff were excellent! Never visited facility so questions poorly designed survbeth b. | Expérience générale
The two U-Haul storage containers were great! I had them for eight weeks. They kept my items clean and dry. I'd definitely recommend using them to others. Thanks for helping make my remodel easierJanet K. | Expérience générale
The agents we worked with were very helpful and able to accommodate our schedules. Friendly, prompt on deliver and pick up times for the U-boxes so that there was no disruption to our neighbors.ted m. | Expérience générale
These ladies do a great job!ted m. | Expérience générale
The staff worked well with my needs!justin w. | Expérience générale
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