Le client n'a pas laissé de commentaire.Alan M.
Customer Reviews for U-Haul Moving & Storage of Denton
Pour nous contacter
Denton, TX 76205
(1/2 mile North of Teasley off Northbound access Road)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Friendly staff, Easy access.Mangal D.
Le client n'a pas laissé de commentaire.Charles S.
Excellent experience here.JEFFREY B.
Excellent experience for drop off here.JEFFREY B.
This truck was a disaster. The 20 foot truck we rented to move across the country shouldn't have even been rented for a short local trip in its state. The muffler was cracked wide open and the engine made a horrible loud noise when driving. The washer hose was disconnected and wouldn't spray water on the windshield, so we had to manually wash the windshield at every gas station. Door lining was disconnected so you could hear the wind the whole drive. We're lucky the truck made it to our destination - seemed like the uhaul we rented from wanted to get us to take their shittiest truck and drive it out of state so they wouldn't have to deal with it. Absolutely atrocious quality check and rental service by manager and employees.JOSHUA M.
Please see if it's possible to deodorize the equipment.JOHN R.
Le client n'a pas laissé de commentaire.GREGORY J.
Le client n'a pas laissé de commentaire.KYLE N.
Le client n'a pas laissé de commentaire.Danea A. | Expérience générale
The company should change their gas policy. I put gas more than the required by mistake, but it was not deducted in the bill.MOHAMMED A.
The first unit I reserved ended up being too small for my stuff, so I needed the next size up. The staff helped me right away and got the bigger unit for meMegan C. | Premières impressions
I appreciate the courtesy extended by the staff. Everything spoke of excellence and a service-oriented mindset.Owen G.
Le client n'a pas laissé de commentaire.EMILY E.
Have a decent truckRandy K.
maybe sell 2" balls for your hitch, in case a customer forgets?STEPHANIE C.
The people here are so kindLourdes R.
Nothing! Reservation, pickup, drop off and payment went seamlessly. Great experience!JEFFREY R.
A little improvement on customer service. 1st agent to serve me was not very professional and looked/sounded very tired. Everyone else was great.STEPHEN W.
Le client n'a pas laissé de commentaire.L James W.
Le client n'a pas laissé de commentaire.TERRI H.
I recently had to rent a box truck. I was well satisfied with d service and d truck performance.! If needed I'll use them again.!!J C.
Le client n'a pas laissé de commentaire.Keith W.
No change everything was excellent from the start to the endHAYAT A.
100 % happy with the service this is the 2nd time renting from here both times excellent serviceMATTHEW C.
Everything was ready to go, truck was running strong and the move went smoothly. My Uhaul experience was truly a Blessing. Merci!Henry R.
Le client n'a pas laissé de commentaire.roy K.
Amazing customer service very helpfulPaula A. | Premières impressions
Very fast and professional staff. I was in and out in no time with the pick-up and drop-off. I will not only recommend this location to my friends and relatives, but will use them once again, myself, in the very near future - excellent service.LEON F.
Everything was very last my minute for us. So kudos to all who helped make the experience greatChris B. | Premières impressions
Le client n'a pas laissé de commentaire.VALERIA R.
Le client n'a pas laissé de commentaire.Toni P.
Le client n'a pas laissé de commentaire.STEPHANIE R.
Everything was great.Randolph N.
Everything was great. The pico up the truck and return. Excellent service, thanks.JUAN E.
Your service could not have been better. Thank you. BobBOBBY M.
The lady that processed my order sneezed into her hands a few times and then touched the straps I was buying in order to scan the package. When I asked her if she wouldn't mind wiping down the package she got attitude and said that she is not sick! She did find a wipey and wiped a little bit of the package in a half asked effort, then rolled her eyes. It was rude. The guy that I met up with to hook up the flat bed was not at all engaged. He was on his phone most of the time, made little to no eye contact, and was oddly quiet for someone servicing a customer. He did seem to check and verify everything he was supposed to, however he did so in a very disconnected way.MICHAEL M.
Everything was great vehicle road good and stuff no issues with anything the only thing is is that I'm not sure who had rented it prior to when I did but to me it smelled a little bit like cigarette smoking and since I don't smoke I'm very sensitive to that smell. TyDONNA SUE M.
Back truck box had dirt when I went to pick it up. I asked service adviser to clean it. The dirt was blown out with electric leaf blower.PANFILO S.
Your sales person Jonathan's outstanding. Very knowledgeable considerate,and hard workingMARCIA F.
Thank you for all the employees work in at this store very friendly and helpful! The young lady that checked me in also attached my trailer to my SUV and checked all my lights were working correctly!! Thank you!!MONROE W.
Dealt with a new gentleman this time while returning the truck. He was just as helpful and competent as the two men that helped when I returned that trailer. Whoever is in charge of Hiring/training deserves a raise as well as their subordinates. I couldn't be more impressed especially in an ever deteriorating age of customer service. I give this location 5 stars.TRAVIS M.
The two gentlemen that helped my unload my Altima and complete my rental of the auto trailer were amazing. Very competent, knew exactly what they were doing and made it seem like I didn't have to do anything. If everyone in the service industry were like these two guys we'd have one hell of a booming economy and work force. I'd hire them both any day of the week.TRAVIS M.
As soon as I start driving, a tire service light comes on but I was on a crunch to get stuff moved. The employee helping me said â€œif you need help call me before this timeâ€"because after that I'm not answering any phonesâ€ Finally when I try to return it at night I can't figure out the parking brake for the life of me & couldn't find a key drop box (hintâ€¦it's on the side of the garage with a tiny sign). Other than that, I got everything quickly and never had to wait for anything.CATHERINE H.
The young man that helped us was excellent thanks for making our move easier!James B.
Not too shabbyCAITLIN B.
Le client n'a pas laissé de commentaire.JEFFREY D.
Nothing, Excellent staff!!!!! However the drop off location was very bad.JOHN A.
Le client n'a pas laissé de commentaire.PAUL M.
Le client n'a pas laissé de commentaire.JEFFREY G.
Le client n'a pas laissé de commentaire.JEFFREY B.
Le client n'a pas laissé de commentaire.TEAL K.
Le client n'a pas laissé de commentaire.Wen-Chen L.
Le client n'a pas laissé de commentaire.DONALD F.
Le client n'a pas laissé de commentaire.Yara C.
I've rented trailers here many times and never had a problem with them. Fast service at desk and easy drop off. Je les recommande fortement!John D.
Le client n'a pas laissé de commentaire.kaye G.
I pulled up and my trailer was pretty much disconnected before I got out of my car. I wish I had gotten the names of the employees that helped me because they deserve an attaboy. It took me less than 5 minutes total to return my trailer. Stellar job!ALLEN N.
Le client n'a pas laissé de commentaire.Scott L.
Le client n'a pas laissé de commentaire.CONOR T.
Le client n'a pas laissé de commentaire.TOM P.
Le client n'a pas laissé de commentaire.KAYHLA TYCHIELLE C.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.MIGUEL H.
Your computer system seems to have A Lot of problems and to get through to the right person on the phone is a real chore, but the people I did talk to at Uhaul was nice and great at thier job. It's too bad they don't have the computer systems that work. This was true throughout the processJenni M.
The storage unit area was infested with roaches at night, and the staff was rude and disinterested. My favorite was a young guy with curly hair who had no training or pride in his work. He couldn't print a receipt, and after having me wait for at least ten minutes while he did who knows what on his pc, he started to browse on his phone while I'm standing there. These issues are the managements fault. They are obviously bad at their jobs since they hire people like that. Never again!Arcadio P. | Expérience générale
Great serviceMOHAMMAD A.
Very easy and very professionalJAY V.
Le client n'a pas laissé de commentaire.SAGE L.
customer service was exceptional! Quick and simple pick up and drop off.IGNACIO M.
Nothing I can think of. Can't beat the price and service is great!ROBERT S.
Stop canceling contracts when someone is late with pickup but it is still same day Clean your POS trailers Fix the tongue so it actually tightens on the ballJAMES N.
The location was closed when I dropped off my vehicle. Then they charged me 130 $for a drop off fee, cause I couldn't get anyone to answer the phone to let them know what I was doing. Then they charged me 30 $and 25 $for fuel service when I left more gas in it than when I picked it up. I want refunds of all of that too.Michael W.
Le client n'a pas laissé de commentaire.XIANGDONG W.
very good customer service. I was a little late returning they didn't charge me and didn't have a altitude I definitely recommend This uhaulMICHELLE R. | Premières impressions
Le client n'a pas laissé de commentaire.TODD D.
The trailer had remaining debris and the representative offered to get me a broom and said that the stuff would just blow out on the highway. I reminded him that U-Haul wants to get a clean trailer back when I return it. Additionally, the trailer floor was buckled and I pointed this out to the rep. Also, what's the use of On-Line check in if you stand in line at the counter while the representative does all the info all over again?????Michael C.
The app couldn't find my location with me standing near the front of the business. I found some boxes with locks and placed my key and locked it. The store called me that morning to ask where I had left the key so maybe that wasn't where it should have gone but it was the only thing visible to me. I tried calling U-Haul but it's not a 24 hour service and it was past the closing time.SANJUANITA G.
Le client n'a pas laissé de commentaire.JOSE V.
Service was great and the truck was brought around right away. Everything was fantastic and I was able to get on the road quickly.Jakob B.
I just really appreciate all the extra help with changing my reservation a couple of times as our plans changed. That was a huge relief with all the other stresses of moving.Jamie C.
The Samsung app did not work for returning trailer after hours, had to use a friend's iphoneROBERT C.
Check in to drop off was a little confusing. They were really busy and did a good job of keeping the line moving.Christopher W.
Le client n'a pas laissé de commentaire.STANLEY B.
The girl behind the counter that helped me today was awesome â˜ºï¸..... So polite and attentive. She's extremely valuable to your operations...RANDELL B.
Nothing, like the online reservation, no standing in line for pickup. Personnel pleasant and efficient, both on pickup and return.RENE MALNORY N.
I reserved trailer over phone and was told I could bring it back to a place closer to home. When I get to the rental place they tell me I have to bring it back to them. I will start renting from another company from here on out.JEFFERY I.
Le client n'a pas laissé de commentaire.MARK C.
Great location with easy freeway access. Very helpful and accommodating.Jeffrey E.
Le client n'a pas laissé de commentaire.Alice L. | Expérience générale
The employees there were so kind, clear, quick, and friendly. Really made the experience delightful.Mary S.
Le client n'a pas laissé de commentaire.Benjamin P.
Le client n'a pas laissé de commentaire.Laori W. | Premières impressions
The App did not work when I arrived, but the staff were able to help me quickly. Within a few minutes I was out on my way to move our home.JOSE O.
Le client n'a pas laissé de commentaire.TIMOTHY C.
Well-organized site that appeared to be well-run.Edwin B.
Le client n'a pas laissé de commentaire.Leslie w. | Expérience générale
Le client n'a pas laissé de commentaire.Kimberli C.
I do not like the fact that I decline safetow coverage thru the app and then it appears on the paperwork when I get to the location and pick up the trailer. Didn't notice it this time so I paid 8 $for no reason. Very unhappy about that. Location was extremely busy with lack of counter personnel. Trailer also has to have a part replaced before leaving. Took much longer than expected.Carla M.
You are doing an excellent job with courteous and helpful personnel.William D A.
You should have someone to make sure that the trucks and vans are coming before someone else picks it up. If we are to return the van or truck with a full tank of gas that I should have had a full tank of gas when I picked it up. I want to right now so our serviceGREGORYDIXON C.
Le client n'a pas laissé de commentaire.Aneysa A.
Equipment was clean but change engine oil indicator was on when we got in.Stephanie M.
Please send me my receipt, contract, and warranty. Never Received.Don F.
Le client n'a pas laissé de commentaire.Ingrid O.
The only problem I had was the fact I had reserved 2 dozen furniture blankets but they only had 1 dozen. And it wasn't even a full dozen it was 11 blankets. I was told that since my card would be charged after the equipment was returned that is the time that they would deduct the 1 dozen blankets I did not receive. But I found that they had simply waited until later that day to charge my card and since this was a one-way trip and the location I was dropping off was simply a drop-off point and not an actual Uhaul facility I was not able to talk to anyone in person at that time. Now I have to spend more of my time to either get my 10 $or just forget it.Kevin S.
Le client n'a pas laissé de commentaire.SUE R.
Efficient and courteous. They helped me so muchDanea A. | Premières impressions
The only problem i had was when I first moved my things in there were visible roaches crawling near the units. When I retrieved my things I noticed dead ones while walking towards my unit so hopefully they were under control and I didn't bring any with me to my new place.Tiffany T. | Expérience générale
Le client n'a pas laissé de commentaire.William R. | Expérience générale
I hall is fine with me, truck rental and storage,made my problem easierLaBarbara F. | Premières impressions
Le client n'a pas laissé de commentaire.CEDRIC C. | Expérience générale
Le client n'a pas laissé de commentaire.Rhonda S. | Expérience générale
Le client n'a pas laissé de commentaire.EVERLENA D. | Expérience générale
Le client n'a pas laissé de commentaire.MIKA S. | Expérience générale
Le client n'a pas laissé de commentaire.DANIEL A. | Expérience générale
Le client n'a pas laissé de commentaire.Toni W. | Expérience générale
no other comentsJOANN L. | Expérience générale
Getting in contact via phone is very difficult and can not get a direct answer from the call center on things specific to this location.Matthew H. | Expérience générale
Le client n'a pas laissé de commentaire.MARY B. | Expérience générale
Great service!kaitlyn A. | Expérience générale
Le client n'a pas laissé de commentaire.APRIL R. | Expérience générale
Really helpful.Robert E. | Premières impressions
Le client n'a pas laissé de commentaire.VICKIE R. | Expérience générale
Le client n'a pas laissé de commentaire.KARL W. | Expérience générale
Le client n'a pas laissé de commentaire.ANNA M. | Expérience générale
Le client n'a pas laissé de commentaire.MATTHEW J. | Expérience générale
Very friendly staff always going above and beyond.Hollin L. | Expérience générale
Le client n'a pas laissé de commentaire.James B. | Expérience générale
The staff here was beyond helpful with my needs during a very stressful move. Five stars! The facility could use some maintenance-the available dollies were unusable and there was not an available trash can near the entrance.Andrew C. | Premières impressions
Le client n'a pas laissé de commentaire.Payton B. | Expérience générale
Both locations (Round Rock and Denton) we great. The truck was ready and the staff at both locations were so greatMICHAEL W. | Premières impressions
There were roaches crawling on the floors.Tiffany T. | Premières impressions
Le client n'a pas laissé de commentaire.Narda H. | Online Move In
Le client n'a pas laissé de commentaire.James S. | Expérience générale
Le client n'a pas laissé de commentaire.Tamisha M. | Expérience générale
Le client n'a pas laissé de commentaire.JARED B. | Expérience générale
Le client n'a pas laissé de commentaire.Shatara M. | Expérience générale
Le client n'a pas laissé de commentaire.Rhonda S. | Premières impressions
Le client n'a pas laissé de commentaire.Michael W. | Premières impressions
Le client n'a pas laissé de commentaire.Alexander B. | Expérience générale
Your staff is awesome! After driving 20 hours straight, we we exhausted and your staff were so kind, patient and polite. Not only with us, but I watched their interaction with everyone of all ages. I am retiring from as a customer service supervisor and I would hire every one in a heartbeat.Thomas M. | Premières impressions
Le client n'a pas laissé de commentaire.Ivan R. | Online Move In
best place to store your things and safe place to store your thingsJOANN L. | Premières impressions
Le client n'a pas laissé de commentaire.Nigel J. | Expérience générale
The staff is very friendly and helpful, I feel safe being there to move things in. Great Location!!😊Tracy R. | Online Move In
Le client n'a pas laissé de commentaire.Matthew S. | Expérience générale
The uhaul company I rented from rented me a uhaul with no oil it but my drop off facility was amazing and very friendly and attentiveLatessia A. | Premières impressions
Le client n'a pas laissé de commentaire.MIKA S. | Premières impressions
The staff is as very friendly and helpful! I felt all of my things in storage were well protected!MARK LOUIS M. | Expérience générale
Le client n'a pas laissé de commentaire.kathy M. | Premières impressions
Le client n'a pas laissé de commentaire.Leshia S. | Expérience générale
Le client n'a pas laissé de commentaire.Laura U. | Expérience générale
I had left something behind in front of the storage unite. The staff held on to it and I was able to pick it up the next day. I appreciate that they did not throw it away.nicole b. | Expérience générale
Le client n'a pas laissé de commentaire.Derek E. | Expérience générale
I moved out on 1-22-2021 and went to front desk to check out and remove my card. The agent assured me it was removed. 3 days later, they debited my card. Now I wait up to 5 days to get the credit. Not good business.PENNY A. | Expérience générale
Le client n'a pas laissé de commentaire.Sabrina F. | Premières impressions
Le client n'a pas laissé de commentaire.tyrone k. | Online Move In
Le client n'a pas laissé de commentaire.Lisa M. | Expérience générale
Le client n'a pas laissé de commentaire.Heather C. | Expérience générale
Le client n'a pas laissé de commentaire.Misti U. | Expérience générale
Elevator was broken and I was not able to finish unloading my truckjonathan b. | Premières impressions
Le client n'a pas laissé de commentaire.Jonathan R. | Premières impressions
Le client n'a pas laissé de commentaire.James B. | Premières impressions
Rob Welch runs a great facility.THOMAS A. | Expérience générale
Very helpful worked with my needs gave me some deals!! I would love to work for this guy!ERICA R. | Premières impressions
It was not clear in the email instructions that I had to "check in" first by entering the code on the keypad to the right of the sliding door before using other keypads for entry. That caused confusion and I had to ask the desk personnel for clarification.KEVIN G. | Online Move In
Le client n'a pas laissé de commentaire.THOMAS A. | Premières impressions
My entrance code has not worked yet. It was finally deleted yesterday and I was given an access card to enterAnna W. | Online Move In
Le client n'a pas laissé de commentaire.Trey G. | Premières impressions
Ok so your facilities are plenty nice with reasonable prices but here's the problem.... we're in the middle of a pandemic and your staff did not wear masks or gloves. They also did not keep 6 feet apart from each other or the customers. Also, there were other people moving in at the same time as us welcome were literally smoking in the elevator. If I get sick in the next 14 days I'll know exactly where I caught it. It's insane they your company isn't taking COVID-19 seriously.David M. | Premières impressions
Le client n'a pas laissé de commentaire.nicole b. | Premières impressions
My daughter used this facility to store items in the past and the staff was just as professional and helpful now (during an uncertain national health crisis) as back then. Thank you for instilling excellent business ethics within your employees.Eleonor J. | Premières impressions
Le client n'a pas laissé de commentaire.Ronnesha V. | Premières impressions
Le client n'a pas laissé de commentaire.troy j. | Premières impressions
Truly couldn’t have been nicerWendy P. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!