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ROSEMARY N.Customer Reviews for U-Haul Moving & Storage of Denton
Testimonials From Recent Customers
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Great team at the location. I came here because McKinneh is terrible so it was worth the extra drive time to not deal with them. Very happy i made the trip. Well done!
JOHN C.Really amazing service! Everyone was super helpful and I was really impressed!
Jacey S. | Expérience généraleI made a reservation in advance the day before the van wasn't available. I agree to get another size but I was supposed to be getting the rate for a van, not a truck and that wasn't true. The new truck wasn't ready when I got there and when they did get the truck they park far from the entrance of the location.
Christopher B.Staff was extremely helpful and friendly.
DARLA H.Professional. Quick and easy, very prompt to get me on the road.
CECIL W.The app was terrible for after hours pickup, there were no clear instructions how to login. We tried phone and res#, didnt work so I created an account and still didnt work because (after the fact we were told) the sales rep did not take our email and so we had to pick up the next day. Called manager of store after hours for the original pickup and no response, hold time for uhaul main number was 50 minutes and it was 10 at night and the next morning we had closing and moveout. Threw off our whole day not being able to get the truck that night
JEFFREY K.Excellent service à la clientèle
SHAUNAN YVONNE C.We had a good experience.
SHARENDA B.I need someone to reach out to me to make sure I get credit on my credit card. I was charged online, then when we picked up we were also charged. please contact me via email tim.schoendorf@outlook.com
NATHANIEL S.Horrible app / online experience. The text link sent to drop off the truck didn't work then when I called I was out on hold for over 10 minutes, disconnected, called again, another hold for I don't know how long,... The CSR didn't have a clue what the prob could be and was about to hand me off when my son, on his phone, using a different browser was able to check us out. Why was I able to check in but not out on the app? I tried. I could see my reservation, then I couldn't log in- said there was no record of my phone number, my contract, nothing. So frustrating! Waste of time.
Julie W.Counter help could use some improvement
KEVIN B.Professional customer services
GUSTAVO G.The actual location was fine but the fees on top of fees is usury! My toll fees are gonna end up being more than the rental! I have spend 2,5 hours on hold trying to locate some to help me with ZERO call backs. I have spoken to Yolanda, Debbie, Mike, Steve, Michael and nobody can help. Call me ASAP 940-390-4544 Bruce
ELIF K.Clean out the truck. I cleaned it and it was gross. I have a diabetic child and need to be careful wit germs. Especially during a pandemic it shoud be cleaned. I also asked the guys how to put on the car and he said look at a video. Very unsafe.
Marylee C.I have been a long term client and have used UHaul for other services besides storage. I can't think of a better place to work with!
DENE W. | Premières impressionsThe trucks check engine light was on and there were electrical issues. The guy that checked me in was very nice but they had another guy that was really incompetent behind the counter.
SARAH T.The people from the Manager down went out of their way to help get me chacked in and out.
FRED C.Wonderful, quick, helpful service as usual
ANA E.As always very satisfied with the qualities of people working there going the extra miles in assisting.
KARL ANTON V.Wasn't told that we had to use our phone to pick up. It didn't work and we had to come back to pick it up. Very frustrating. We weren't the only customer going through this that morning.
MARIAN M.It was all good.
JEFFERY W.Front staff was friendly and helpful.
ANA E.Windshield was filthy inside and out!
Brenda L.Jon was so wonderful and helpful checking my uhaul in! Thank you!
SCHUYLERROSE D.Representative was friendly knowledgeable and fast check out
JAMES H.Truck was ready, clean when we arrived. Easy check in. And easy to turn back in.
DARREN TROY J.Write down the correct fuel line I was told that the gas was full when I get in it was almost on e and they still tried to charge me for it. You all can go fuck yourselves
JIBRI H.It was a good experience. Very kind and helpful.
VERNON M.One of the associate said to me "What's Up" instead of "How can I help you" ? He really pissed me off with his attitude. However a young man name Johnathan came over and offered to help.. He was very customer service friendly and apologetic. Also the young lady that rented me the truck and sold me on getting a storage there was awesome!! I love this location every thing including the restroom is spotless! Thanks U-Haul!
STACY T.The person who checked me in was extremely inefficient. Couldn't keep his mind on anything because he played with his nose ring and kept picking at his beard no I'm stop. After I finished at the counter no one came to show me which trailer. I had to come back inside
BARRY C.I was charged extra for delivery to my residence. I was on a budget and intially picked up the box and loaded and drove it back the the rental place. It was driven across the country and instead of delivering it to my residence it was taken to the rental place instead. I'm a very dissatisfied customer.
Christopher M.The customer service was exceptional
DEAUNJELIQUE P.I will definitely use this location again
ANTHONY G.Please make sure your customers know where the drop box is for the keys! My two friends and I scoured the location in the dark looking for it and could not find it so please do better to make sure your customers are safe when they drop off their rental
Christa S.THANK YOU U-HAUL. I had over $15 000 worth of tools and personal items stolen from a storage unit I had rented from a different company. Everything at U-Haul is secure and I feel very confident that my units will be safe. And U-Haul is actually about 1/2 the cost of the previous company.
Michael W. | Expérience généraleThe young man that checked us in was very helpful and friendly and efficient.
Robert F.The young man that assisted me was amazing!!
AMANDA M.I've been renting from this location for a few years now. They're always helpful. I get in and out quick.
Sergio P.Tried to do online check in and that did not work had to go inside to do the check in and had to go through same process I did online. They were not busy took way too long to get checked in. 10' can I rented had transmission problems and one tire was low.
KYLE M.Give the service associate Steven Sweeney at the Yuma branch a big Christmas bonus, that guy is great on what he does, after a very long drive from Texas he made my return so easy.
JESUS R.Renting from the Denton location went very well and the employees were all wonderful. It was a really good experience.
JAMES M.When they hooked up my lights to the trailer I was to rent one of the turn indicators failed to light. They promptly found a blown fuse on my vehicle and replaced it and sent me on my way. Great attitude and a pleasure to work with.
PHILLIP S.Customer service was excellent
MARK M.The gentleman who helped check me out, hooked and un-hooked the trailer was very friendly and helpful. Great experience.
DYLAN S.They were wonderful. They helped w my Uboxes. Always been very nice and pleasant for two yrs.
Wendy P. | Expérience généraleThe steering wheel needs a serious wheel alignment, not safe driving. The gate needs to be fixed, gets stuck and won't budge without having to use brute force.
OSVALDO R.They wouldn't listen to what I had to say
MARQUIS B.Very clean place
ENRIQUE P.Young man was very helpful and fast!
TROY W.Just keep the excellent service you are already providing. Thank you for everything!
VICTOR D.Customer service was excellent! I was having some difficulties with my truck and they jumped right in to accommodate me excellent experience great people!!!
Brandi B.Crowded and backlogged. Had to wait quite awhile to drop/return the trailer
KEVIN K.Easy to rent and return.
FRANK K.Friendly and helpful folks, great experience.
Todd B.Jonathan was great. Very helpful
DONNA L.The customer service at the counter was terrible. The young kid was either untrained or just didn't care.
STEPHANIE M.The rental process was quick and easy. When the rental truck was returned, it was returned with the same amount of gas in the tank as it was when picked up. We were charged for 2 gallons of gas and not sure why. The person checking in the vehichle didn't say anything about the charge. We noticed it on the final receipt
Rebeca T.Quick and easy to pick up and drop off as always! Have used this location for the past 6 years I've lived here
JORDAN G.Clean and fast. Very conscientious staff, who paid attention to good health practices, not just lip service.
KENNETH O.Used them for almost two years and never had a problem. Building could have been cooler at move out but it wasn't unbearable.
Wendy P. | Expérience généraleThis was the best experience I've ever had. Way to go Denton Exceptional Customer Service.
Shatara M. | Expérience généralegreat customer service
MICHELLE R. | Expérience généraleN/a
ANNA M. | Premières impressionsYou known the young man told me my bill was over a thousand dollars and did not check my payments l already made and he should have l am retired l have to wake for money once a month.lf l hadn't told him about the other he was going charge me over a thousand dollar.But everything was ok.
THOMAS H. | Premières impressionsEveryone I have come in contact with from Houston to Denton has been awesome. I will definitely use Uhaul in the future.
KIMBERLY S. | Premières impressionsThe YouTube video didn't help with gaining access to the storage building because it did not explain I would need to enter the code twice. I had to enter the main building to ask for help. I paid online so I wouldn't need to go inside due to COVID precautions because no employee was wearing a mask. When I got to my storage unit. The sliding part of the lock was extremely hard to move. I called for help but by the time the employee made it to me. I had used my cellphone to get the lock to slide over to open the unit. Well, the employee that did show up acted like he was annoyed with helping me. He asked, if I paid my 1st months rent. I told him that I wouldn't have gotten access if I hadn't. I let him know it was difficult to open but I got it open but the lock was not inside like previously stated while signing up online. I asked the employee would he bring it to me. He said," I could come to the office when I was ready because he had customers and he was busy." I did not appreciate that comment because I am a paying customer too and I explained to him I had already been in the office for help with access with door and I didn't want to go back to the office for something that should have already have been placed inside my unit. Later on my sister needed to get a few more boxes. The young lady on the register did not know how to ring her up. She was asked 8 time what size boxes she had. My sister let the employees know that customers was poor here. The employee that was annoyed the first time we needed help stated, "I'm not sure why you feel that way because I've only dealt with yall one time." My sister explained his comments were not needed. I rate this experience as poor because no employee should tell a customer I'm busy helping other customers and what you need does not matter. I am a customer as well and have used uhaul for over 10 years. Also, staff members that aren't fully trained should not be in Customer Service as this is the face of the company and when they lack knowledge or lack customer service skills this is a poor experience for your customers. No employee was apologized when we expressed we were not happy with the Customer Service.
Breeanna B. | Online Move InThe first unit I reserved ended up being too small for my stuff, so I needed the next size up. The staff helped me right away and got the bigger unit for me
Megan C. | Premières impressionsAmazing customer service very helpful
Paula A. | Premières impressionsEverything was very last my minute for us. So kudos to all who helped make the experience great
Chris B. | Premières impressionsvery good customer service. I was a little late returning they didn't charge me and didn't have a altitude I definitely recommend This uhaul
MICHELLE R. | Premières impressionsI hall is fine with me, truck rental and storage,made my problem easier
LaBarbara F. | Premières impressionsReally helpful.
Robert E. | Premières impressionsThe staff here was beyond helpful with my needs during a very stressful move. Five stars! The facility could use some maintenance-the available dollies were unusable and there was not an available trash can near the entrance.
Andrew C. | Premières impressionsBoth locations (Round Rock and Denton) we great. The truck was ready and the staff at both locations were so great
MICHAEL W. | Premières impressionsThe staff is very friendly and helpful, I feel safe being there to move things in. Great Location!!😊
Tracy R. | Online Move InElevator was broken and I was not able to finish unloading my truck
jonathan b. | Premières impressionsIt was not clear in the email instructions that I had to "check in" first by entering the code on the keypad to the right of the sliding door before using other keypads for entry. That caused confusion and I had to ask the desk personnel for clarification.
KEVIN G. | Online Move InMy daughter used this facility to store items in the past and the staff was just as professional and helpful now (during an uncertain national health crisis) as back then. Thank you for instilling excellent business ethics within your employees.
Eleonor J. | Premières impressionsTruly couldn’t have been nicer
Wendy P. | Premières impressions