The staff is very friendly. Pick up was quick and easy however drop off on a Monday morning was jam packed and I had to park near the service road as the front entrance was blocked with various types of UHAUL returns.
Andrea W.Customer Reviews for U-Haul Moving & Storage of Denton
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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We all have room to improve. The CSR was very helpful and knowledgeable.
Betsey b. | Premières impressionsI moved out on the 23rd and was paid up to the 9th of next month, would have appreciated remainder to be prorated and some $ returned. Otherwise, staff always friendly and helpful, good experience.
TERESA P. | Expérience généraleFacilities seem great, sales staff were very helpful. I think it would be better for the customers if the hours were extended. A lot of people work later hours & this would be very helpful for them, especially in a College town.
Deborah W. | Premières impressionsNeed a second elevator big problem with the waiting. Took hours to do what should have taken 1 hour at max
Cynthia H. | Online Move InJaybird was super helpful and got me taken care of fast
Jay T. | Premières impressionsReally amazing service! Everyone was super helpful and I was really impressed!
Jacey S. | Expérience généraleI have been a long term client and have used UHaul for other services besides storage. I can't think of a better place to work with!
DENE W. | Premières impressionsTHANK YOU U-HAUL. I had over $15 000 worth of tools and personal items stolen from a storage unit I had rented from a different company. Everything at U-Haul is secure and I feel very confident that my units will be safe. And U-Haul is actually about 1/2 the cost of the previous company.
Michael W. | Expérience généraleThey were wonderful. They helped w my Uboxes. Always been very nice and pleasant for two yrs.
Wendy P. | Expérience généraleUsed them for almost two years and never had a problem. Building could have been cooler at move out but it wasn't unbearable.
Wendy P. | Expérience généraleThis was the best experience I've ever had. Way to go Denton Exceptional Customer Service.
Shatara M. | Expérience généralegreat customer service
MICHELLE R. | Expérience généraleN/a
ANNA M. | Premières impressionsYou known the young man told me my bill was over a thousand dollars and did not check my payments l already made and he should have l am retired l have to wake for money once a month.lf l hadn't told him about the other he was going charge me over a thousand dollar.But everything was ok.
THOMAS H. | Premières impressionsjohnathan was great good customer service just met him but he acted like i knew him for a long time
Devon G. | Expérience généraleEveryone I have come in contact with from Houston to Denton has been awesome. I will definitely use Uhaul in the future.
KIMBERLY S. | Premières impressionsThe YouTube video didn't help with gaining access to the storage building because it did not explain I would need to enter the code twice. I had to enter the main building to ask for help. I paid online so I wouldn't need to go inside due to COVID precautions because no employee was wearing a mask. When I got to my storage unit. The sliding part of the lock was extremely hard to move. I called for help but by the time the employee made it to me. I had used my cellphone to get the lock to slide over to open the unit. Well, the employee that did show up acted like he was annoyed with helping me. He asked, if I paid my 1st months rent. I told him that I wouldn't have gotten access if I hadn't. I let him know it was difficult to open but I got it open but the lock was not inside like previously stated while signing up online. I asked the employee would he bring it to me. He said," I could come to the office when I was ready because he had customers and he was busy." I did not appreciate that comment because I am a paying customer too and I explained to him I had already been in the office for help with access with door and I didn't want to go back to the office for something that should have already have been placed inside my unit. Later on my sister needed to get a few more boxes. The young lady on the register did not know how to ring her up. She was asked 8 time what size boxes she had. My sister let the employees know that customers was poor here. The employee that was annoyed the first time we needed help stated, "I'm not sure why you feel that way because I've only dealt with yall one time." My sister explained his comments were not needed. I rate this experience as poor because no employee should tell a customer I'm busy helping other customers and what you need does not matter. I am a customer as well and have used uhaul for over 10 years. Also, staff members that aren't fully trained should not be in Customer Service as this is the face of the company and when they lack knowledge or lack customer service skills this is a poor experience for your customers. No employee was apologized when we expressed we were not happy with the Customer Service.
Breeanna B. | Online Move InThe first unit I reserved ended up being too small for my stuff, so I needed the next size up. The staff helped me right away and got the bigger unit for me
Megan C. | Premières impressionsAmazing customer service very helpful
Paula A. | Premières impressionsEverything was very last my minute for us. So kudos to all who helped make the experience great
Chris B. | Premières impressionsThe storage unit area was infested with roaches at night, and the staff was rude and disinterested. My favorite was a young guy with curly hair who had no training or pride in his work. He couldn't print a receipt, and after having me wait for at least ten minutes while he did who knows what on his pc, he started to browse on his phone while I'm standing there. These issues are the managements fault. They are obviously bad at their jobs since they hire people like that. Never again!
Arcadio P. | Expérience généralevery good customer service. I was a little late returning they didn't charge me and didn't have a altitude I definitely recommend This uhaul
MICHELLE R. | Premières impressionsEfficient and courteous. They helped me so much
Danea A. | Premières impressionsThe only problem i had was when I first moved my things in there were visible roaches crawling near the units. When I retrieved my things I noticed dead ones while walking towards my unit so hopefully they were under control and I didn't bring any with me to my new place.
Tiffany T. | Expérience généraleI hall is fine with me, truck rental and storage,made my problem easier
LaBarbara F. | Premières impressionsno other coments
JOANN L. | Expérience généraleGetting in contact via phone is very difficult and can not get a direct answer from the call center on things specific to this location.
Matthew H. | Expérience généraleGreat service!
kaitlyn A. | Expérience généraleReally helpful.
Robert E. | Premières impressionsVery friendly staff always going above and beyond.
Hollin L. | Expérience généraleThe staff here was beyond helpful with my needs during a very stressful move. Five stars! The facility could use some maintenance-the available dollies were unusable and there was not an available trash can near the entrance.
Andrew C. | Premières impressionsBoth locations (Round Rock and Denton) we great. The truck was ready and the staff at both locations were so great
MICHAEL W. | Premières impressionsThere were roaches crawling on the floors.
Tiffany T. | Premières impressionsYour staff is awesome! After driving 20 hours straight, we we exhausted and your staff were so kind, patient and polite. Not only with us, but I watched their interaction with everyone of all ages. I am retiring from as a customer service supervisor and I would hire every one in a heartbeat.
Thomas M. | Premières impressionsbest place to store your things and safe place to store your things
JOANN L. | Premières impressionsThe staff is very friendly and helpful, I feel safe being there to move things in. Great Location!!😊
Tracy R. | Online Move InThe uhaul company I rented from rented me a uhaul with no oil it but my drop off facility was amazing and very friendly and attentive
Latessia A. | Premières impressionsThe staff is as very friendly and helpful! I felt all of my things in storage were well protected!
MARK LOUIS M. | Expérience généraleI had left something behind in front of the storage unite. The staff held on to it and I was able to pick it up the next day. I appreciate that they did not throw it away.
nicole b. | Expérience généraleI moved out on 1-22-2021 and went to front desk to check out and remove my card. The agent assured me it was removed. 3 days later, they debited my card. Now I wait up to 5 days to get the credit. Not good business.
PENNY A. | Expérience généraleElevator was broken and I was not able to finish unloading my truck
jonathan b. | Premières impressionsRob Welch runs a great facility.
THOMAS A. | Expérience généraleVery helpful worked with my needs gave me some deals!! I would love to work for this guy!
ERICA R. | Premières impressionsIt was not clear in the email instructions that I had to "check in" first by entering the code on the keypad to the right of the sliding door before using other keypads for entry. That caused confusion and I had to ask the desk personnel for clarification.
KEVIN G. | Online Move InMy entrance code has not worked yet. It was finally deleted yesterday and I was given an access card to enter
Anna W. | Online Move Invery courteous and helpful.
Barbara M. | Expérience généraleVery friendly staff and helpful.
Madeleine J. | Premières impressionsThe staff is great except for the manager who is an idiot. I rented a trailer and a truck from Uhaul within a month, which got me 2 months of storage for free. When I moved my things into a storage unit, they told me (the staff) to talk to the manager when my second month came up and he would work with me. That it actually was for 2 separate units, but that he would work with me. When I asked him (Rob, I'm talking about you) about the 2nd month he told me I could have it if I moved everything into a different unit (like right beside the one I was in!!) I was shocked!! This makes no sense and he corrected me and said it does! Ok So....I was to move my stuff to the unit beside my unit??? He obviously doesn't understand what customer service means. He told me he didn't have a button for that. Really...??? I moved everything out within the next two days and will not use Uhaul again. I know that doesn't mean a thing to your bottom dollar, but it sure will be a story I share with anyone who asks about using Uhaul.
Kim H. | Expérience généraleLoading and unloading furniture could be made easier if there was less rise or more ramps available. Also we had to wait about 20 minutes till there was a place to park to unload.Both of these could be areas for improvement. Overall we enjoyed our experience. Merci.
Tracey B. | Expérience généraleNot as convenient to load / unload as some locations due to lack of a ground floor “park next to” doors and the Slowness of the elevator.
Keith B. | Expérience généraleUhaul provided a great customer experience. The unit was clean and climate controlled, and cost a fair price for the quality of space provided. However, I would prefer that they added more customer service representatives to their team, because I was often on hold for 15 minutes or more whenever I called.
Evan R. | Expérience généraleU-Haul seems to know what people need when it's time to move and provide everything to make the process as easy as possible. " Thank-you U-Haul. Don Zeman
Don Z. | Expérience généraleThe staff was extremely rude and unhelpful. Would not recommend
Collin C. | Expérience généraleThe facility was well run, clean, and the setup made it easy to move my things in and out. Angela helped me get things setup and helped me get my account setup and personally showed me to my unit location. I could't have asked for a better experience.
Grant G. | Expérience générale2nd time. We'll keep using your facilities. Thx for being helpful and requiring and wearing masks too!
Vicki S. | Expérience généraleI've always enjoyed doing business with U-Uhaul yet this facility I experienced theft. When I moved out, I noticed a lot of my brand new items which I placed in my storage unit were taken out. I do hope that they watch the camera vedios and discover the culprit and that I will receive full reimbursement for my items that were stolen. I'm a senior living on limited income.
Paula C. | Expérience généraleI came in and Angela Deaver quickly helped me get my truck reserved and thoroughly showed me which storage unit would work for me. We got everything squared away and she showed me exactly where my unit was located and how the check in process worked. It was an excellent experience and that's why I'll be using Uhaul from now on.
Grant G. | Premières impressionsExcellent facility and staff. Four star rating instead of five just because access is less efficient than gated storage unit we moved from in another city. Being able to drive through a gate, then park close to your unit, and load through whatever door to the facility is closest to your unit is more efficient from my experience than a single door access location like this one. Elevator is large and this arrangement will work fine for periodic visits. Just took a little longer for initial "fill" and will take a little more time when we need to empty it.
Keith B. | Premières impressionsFantastic, friendly professional staff. Maintained a great facility, rental trucks used were top notch, all staff wonderful. Years using storage services, store and truck rentals....all good service. Thank you to all the staff during all the years.
DEBORAH C. | Expérience généraleNo issues. friendly helpful staff for storage, truck rental and install a trailer hitch on my van. Good job
Scott K. | Expérience généraleStorage unit was too expensive.
Kim C. | Expérience généraleOk so your facilities are plenty nice with reasonable prices but here's the problem.... we're in the middle of a pandemic and your staff did not wear masks or gloves. They also did not keep 6 feet apart from each other or the customers. Also, there were other people moving in at the same time as us welcome were literally smoking in the elevator. If I get sick in the next 14 days I'll know exactly where I caught it. It's insane they your company isn't taking COVID-19 seriously.
David M. | Premières impressionsLoved walking into the place first thing in the morning, the smell of the sanitizer made me feel better about moving in and out of the facility during the pandemic.
Lisa M. | Expérience généraleWill definitely use again.
Terrence K. | Expérience généraleI was a little confused about access the unit, but the staff assisted. The rental process was very easy and the unit itself was set up and ready to go.
Susan D. | Online Move InAppreciated the fact that without hesitation, we were walked to the unit TWICE!
Clint H. | Online Move Inthe locking slide on my storage unit is very difficult to open and to close. If it were not for this issue I would have given an Excellent-5 star rating.
John D. | Premières impressionsMy daughter used this facility to store items in the past and the staff was just as professional and helpful now (during an uncertain national health crisis) as back then. Thank you for instilling excellent business ethics within your employees.
Eleonor J. | Premières impressionsTha facilities where well maintained and secure. I highly recommend this facility for all your moving and storage needs. Two thumbs up!
Alan K. | Expérience généraleThank y'all!!!😁
Tara C. | Expérience généraleOutstanding customer service..
Terrence K. | Premières impressionsbeau travail
JAMES J. | Premières impressionsExcellent fast service as usual.
ALEX C. | Premières impressionsEveryone is always so friendly at this location!
Laura D. | Expérience généraleQuick and easy to get.
Jonathan R. | Premières impressionsI’ve never had any issues and the staff was very helpful.
Skylar S. | Expérience généraleThe facility is well maintained and well run with a staff that is always ready to answer questions and to help.
Thomas A. | Premières impressionsTruly couldn’t have been nicer
Wendy P. | Premières impressionsUseful
Katherine I. | Expérience généraleOur key card to the storage never worked. Eventually we were given a pin code and had free access to our belongings. We only used the storage for 1 month.
Leona D. | Expérience généraleVery nice and professional.
Sam A. | Premières impressionsWonderful experience as my first time ever renting a storage unit for any period of time and I had to do it on last minute due to a sudden move out. Easy to reserve& convenient hours of accessibility
Ashley W. | Expérience généraleEverything went great! Thanks!
Stacy G. | Premières impressionsThe staff was very knowledgeable and helpful and went above and beyond too make my move great Thanks uhaul of denton.
Joseph C. | Expérience généraleGreat storage, I'll use them again. My only complaint is they don't let you rent for less then a month at a time. So I had to pay for a full month, for my 10-days over, because they don't pro-rate.
HENRY S. | Expérience généraleWould recommend
BRIAN M. | Expérience généraleGreat Service
Magaly V. | Premières impressionsNeed to make sure when someone says they want their payment auto drafted that it's actually auto drafted. ESP when the first payment was cash and the card was on file for auto draft.
Jami M. | Expérience généraleCan’t complain. Everything was great.
Kalea C. | Expérience généraleThe move out was simple and easy.
Venson H. | Expérience généraleMy only frustration is that I rented a Climate Controller Storage Space for Two Months and then rented a moving truck, but I was not eligible for a refund on one of my months of rent for storage.
Ethan B. | Expérience généraleVery helpful and informative. Glad I switched to Uhaul
Brittany M. | Expérience généraleGreat great greaaat service. Friendly and helpful staff, helped me get everything I needed setup and was out of there in a U-Haul in under 30 minutes. 10/10 recommended this location.
Justin D. | Premières impressionsI was singled out because of my religion and accused of doing something with no proof and though I escalated to corporate nothing was done. My last time at a uhaul.
Andrew s. | Expérience généraleFirst time ever needing a storage unit. Staff was helpful and the moving in/out process way easier than I expected.
Colin W. | Expérience généraleThis facility was always clean and the climate controlled areas were free of bugs and dust.
TOBY S. | Expérience généraleThe staff was very helpful an very polite. The manager of the store was wonderfu & really helped me out. I rented a truck from them moving in an also moving out, it too was a great experieCe as well.
Carla R. | Expérience généraleI have experience with 3 other storage facilities and this is by far the cleanest and most professionally run. Merci.
JANA T. | Expérience généraleStorage Units are clean and secure. There are free amenities like carts, bathroom, water fountain, and elevator for convenience. The staff are amazing. They will bend over backwards to help you.
william k o. | Premières impressionsU-Haul met my needs for moving and storage.
Marilyn M. | Expérience généraleThe- staff was pleasant and efficient,
PAUL T. | Expérience généralethe staff here was nothing but nice and helpful. The only issue i have is that there is some creepy dude who sits outside the door and smokes cigs. very creepy.
Shelby R. | Expérience généraleWell maintained facility.
Sean S. | Expérience généraleThe facility was always so clean, I felt confident in having my belongings stored there,
rhonda r. | Expérience généraleU-Haul Storage was fine the only problem I had was I moved out mid-month and I didn't get prorated or anything like that don't need to change that or I will never use you all again
Ethan S. | Expérience généraleI used the self storage facility for over 10 years never had an issue or problem with the staff or the facility. Just wish they had a self storage facility near my current location
GILBERT R. | Expérience générale1 thing leaves a bad taste. I just pd the storage pymt and should be getting 25 day rebate or credit for the days I didn't use the space. I'm a 4 yr customer and deserve better than sorry and no!
JOHN V. | Expérience généraleThe 30-day free storage that was provided with our truck rental was incredibly helpful to us. We'll be back!
David L E. | Expérience généralenone
denise j. | Expérience généraleYour facility was clean and easily accessible.
dennis l. | Expérience généraleAngela and mateo were.really big helps when moving out due to the elevator wasn't working for the 2nd that day,n went out of there way to help my mom n me but Chad wasn't nice to mateo bout it
Lauren B. | Expérience généraleMerci
Daniel S. | Expérience généraleWe found the expense too high.
Lynn G. | Expérience généraleFelt really comfortable with leaving all my items here! Friendly staff and a secure location!
Jacob A. | Expérience généraleThe storage unit could stay open longer, even all night, especially, for those who work.
Carolyn H. | Expérience généraleEveryone was always helpful and courteous!
TERESA M. | Expérience généraleBoth the gentlemen that were working when I arrived in Denton to unload and return the truck were extremely helpful and very professional. After a long , stressful drive they made me feel at ease.
Temple S. | RéservationFacility appeared very clean with no sign of bugs.
Sandra M. | Expérience généraleExcellent
Lisa J. | RéservationEntry is complicated and never worked without assistance from the office. No garbage cans or dumpsters. And the fact that I had to pay a full month's rent when I checked out on the 5th.
Angela L. | Expérience généraleVery satisfied
Heath H. | RéservationBest experience
Shawna M. | RéservationTrès bien
Mahendra G. | Expérience généraleGreat!
Andrew L. | Expérience généraleOverall the storage facility was well clean and easy to access. If in need of storing my belongings I will definitely be back to rent a unit again.
DOMINIQUE D. | Expérience généraleMy items were stored for 10 months. Looked as good when we took them out as when we put them in.
Carol J R. | Expérience généraleN
John T. | Expérience généraleOverall disappointed in the service after over 10 years as a customer
MARK H. | Expérience généraleMy only complaint is that no one explained to me how I was supposed to us my card to get into the facility. The first time I tried was late at night and there was no one around to help me.
Lilia A. | Expérience généraleHad a great experience! Would highly recommend storing your belongings or rent one of their vehicles.
Cheryl H. | Expérience généraleClean. The carts for transporting goods to you unit were very helpful.
ELIZABETH S. | Expérience généraleGreat facility. Helpful employees.
Elizabeth F. | Expérience généraleThis was a great place to keep my stuff while I was in between apartments for the summer!
Cambria S. | Expérience généraleAdmistration of my account via the website was clumsy. The usabiltiy of the site was not intuitive and the function to set up auto payment didn't work.
Valerian E. | Expérience généraleBest storage experience I've ever had! Darrin was awesome during the move in. My unit was clean, dry and more secure than any place I've rented before. This location is extremely well managed.Thanks
Dennis G. | Expérience généraleImpossible to access payments online each month. People on the office rude & do not care about their clients. I got in shock a company like U-Haul treat clients on this way after the got it, not care.
machuky R. | Expérience généraleI'm so glad that I did not lose my things. I struggled with finances and were given the opportunity to save my things. I was so Blessed.
Denise G. | Expérience généraleMy average rating is because my access card rarely worked as it was intended. It became a hassle to visit the storage. Other than that, my experience was highly positive.
Theresa L. | Expérience généraleThe only issue, if you could call it that, is that it takes at least 10 minutes of Bitter Sweet Symphony to actually speak to someone. Every time.
Chelcie F. | Expérience généraleN/a
JORDAN W. | Expérience généraleNice place. Would use again.
Greg S. | Expérience généraleJe la recommande fortement.
WILL S. | Expérience générale