Customer Reviews for U-Haul Moving & Storage of Double Diamond

5093 évaluations

10400 S Virginia St   Reno, NV 89521

(775) 851-4030

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(775) 851-4030

10400 S Virginia St
Reno, NV 89521

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

1

Edward G. 
Évaluation :
3

A little pricey

TED V.  |  Premières impressions 
Évaluation :
5

Need more help at the store.

DANIEL CLARENCE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheldon T.  |  Premières impressions 
Évaluation :
1

Was erroneously billed for an extra day. Have called in twice and have been on hold for +30 minutes in each time. Still haven't been able to get a hold of anyone and billing issue is still unresolved.

KARL ANDERSON F. 
Évaluation :
5

Over all as always ,i would refer a friend ,it was a great truck and the guys were awesome Thank you Sincerely Kelly Pasley

KELLY RAE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
4

The website is at fault for our issues. They allow reservations to be made without equipment being available. It's asinine.

Andrew D. 
Évaluation :
5

Great job they helped me get my rental when my phone died for mobile pickup.

Joseph C. 
Évaluation :
5

Excellent Ford cargo van... very well equipped... personnel was courteous, efficient and helpful... move went smoothly

AUGUSTINE CHRIST M. 
Évaluation :
4

Everyone was friendly at this location. No problems with U-Haul.

ALEXANDER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandra M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amanda W. 
Évaluation :
3

My email address was placed incorrectly on this contract. So the contract (under the name of Scott Eaton) and this survey were sent to me in error. I already sent email to U-Haul Customer Service via the web form in order to inform y'all of this situation.

Scott E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

This was a great rental, will do it again when I need a pickup truck.

WILLIAM DECLAN S. 
Évaluation :
1

MAINTAIN YOUR VEHICLES THOROUGHLY AND HAVE BETTER SERVICE FOR PEOPLE WHO DO GET A BROKEN TRUCK DURING A MOVE.

Max F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAYLEE ADAIR B. 
Évaluation :
5

Dominic provided excellent customer service and made the whole rental experience a blast!

KATHERINE DELEON F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
4

I have a crown victoria and they tried to sell me a tow dolly even though I'd have to remove the drive shaft so I don't damage the transmission. I could have really hurt my car if my boyfriend didn't figure that out. But after the fact they fixed the issue and I respected that.

AMBER LYN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LARRY J. 
Évaluation :
5

I appreciate that they allowed me to borrow the 5 pin straight electrical converter because my 4Runner has the round 5 pin electrical outlet. I also GREATLY appreciate that because I was honest and called the main customer service line that I was able to leave the trailer in Idaho instead of bringing it back to Nevada due to the incoming windy & snowy storm on the day I'm coming back. I'm thankful that the price difference was granted. (one way vs. round trip)

MELINDA LEE M. 
Évaluation :
5

Would've preferred the ability to have a ramp on this unit but none were available. The were a few cosmetic and mechanical issues that were addressed from previous use which we documented during the transaction which went well. All in all, not disappointed. I plan to return for my future Uhaul needs.

Matthew O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Friendly staff and very helpful either by phone or in person.

Josephine A. 
Évaluation :
5

Excellent, staff friendly and helpful John

John T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MONIKA VIRGINIA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD CHARLES F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACOB CHARLES W. 
Évaluation :
3

When I drop my keys I told the worker my truck had less than quarter of a tank when I picked it up now has Half thing she told me I can't help you email u haul

KAMAL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincenzo C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NOI R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NOIMARIA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NOIMARIA R. 
Évaluation :
2

I ordered dollies, and they had NONE! That nearly ruined the move.

Clarence T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAUREEN F. 
Évaluation :
5

Dominic was the best!! I would definitely rent there again.

KIMBERLY K. 
Évaluation :
3

Truck had no power...for a v10 beast it sure had a tough time getting up hills even before it was loaded. Worst part of all, I scheduled a truck for incline village and got a call 25 minutes before my pickup time saying they didn't have my truck and I had to go to reno to pick one up. Wasted an entire day. Uhaul gave me extra miles and an extra day of rental but the stress of the whole situation wasn't worth it. If you are going to guarantee a reservation, as a business, you should have had someone from the company drive a truck up from reno to fulfill the order.

Lauren T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina B. 
Évaluation :
5

Domonik was awesome !

Kenneth W. 
Évaluation :
5

Jackson was courteous and professional. Good job!

Christopher S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha T. 
Évaluation :
5

This is the U Haul in the Reno area. I've rented here twice and they always have everything ready to go and make things easy. Both times I rented the 28' truck. The trucks worked great.

DANIEL SCOTT I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES MARTIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMI SUE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIEDRE C. 
Évaluation :
5

Send someone to do all the lifting! Haha, just kidding. I should have gotten a lift gate though.

Pieter V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

justin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan E. 
Évaluation :
5

Everything was great.... good customer service

Augustine M. 
Évaluation :
2

Clean the outside of the equipment. Also did not have appliance or furniture dolly, both of which I was charged for and were not in the back of the truck. No one ever contacted me and I did not find out until I showed up to pick up the truck. So ended up having to rent one for the day from a different place. Then had to rent one again at my destination. Completely inconvenient. Manager did email apologizing and saying my card was credited.

Darren Y. 
Évaluation :
3

More staff. They were so busy could not help customers.

JEANNE R P. 
Évaluation :
5

Mark was Very professional and kind gentleman ; he took the time to explain everything to me Not too many of his kind of employees around these days!! I always come to this Uhaul store!!!

REBECCA SUSAN J. 
Évaluation :
5

Fast and efficient

DWIGHT ALAN K. 
Évaluation :
5

Staff was knowledgeable, courteous, thorough. Very professional.

Jonathan C.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MATTHEW SALVADOR N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID CHARLES J. 
Évaluation :
5

Overall great experience. Will was helpful and courteous.

ROBERT ALAN B. 
Évaluation :
5

Very nice staff

Jennifer S. 
Évaluation :
4

The facility was fine. but my overall experience was a "0" on a scale of 1 to 10. I will be launching a customer escalation report on Monday morning. Absolutely horrible experience. I will likely never use U HAUL again. Pat Cantwell 775-772-7164

Patrick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUAN PAOLO D. 
Évaluation :
3

The cost of renting a unit is a bit expensive and the hours of operation for access to my unit are not very convenient. I rented a unit from your company because it is close to my house and I will only need it for a short time. If I needed the storage longer, I would have taken more time to find a facility that would be more convenient and less expensive. The positive side is your staff was nice and the facility is clean and close to my home.

cherie h.  |  Premières impressions 
Évaluation :
5

All was good. Nice and friendly people.

TIMOTHY MICHAEL C. 
Évaluation :
4

I was happily surprised how easy it was to rent a cargo van for a few hours. Your people were friendly and helpful.

Rick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heinrich E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pete D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA JEAN A. 
Évaluation :
5

The gentleman that helped me with myreservation and check out was amazing.

RYAN K. 
Évaluation :
5

When I notified the management about a defect in the floor of the trailer, he made sure that I would not be charged for the damage.

Catherine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAULINO B. 
Évaluation :
5

Representatives were very polite and professional. Even though I had a last minute rental that I needed right away, they attended to my needs and I only waited a few couple minutes to complete the order and pick up my rental. This is a great location with efficient service. I will definitely be returning here for any future rentals I may need.

Matt O. 
Évaluation :
1

Tim at the Double Diamond Location was Fantastic. However, I cannot recommend uhaul to anyone, nor will I use uhaul until uhaul learns what "reservation" means, especially when made weeks in advance.

JAMES ROGER W. 
Évaluation :
5

Staff friendly & helpful. Was in and out quite rapidly. Best experience this time at this location. Staff has improved.

JUDITH JOYCE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES SYMINGTON W. 
Évaluation :
5

Great service. I was in and out of the location very quickly on pick up and drop off.

WILLIAM ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

They ran out of standard hand trucks, however they offered appliance hand truck in its place. It was so handy. I will always rent an appliance hand truck in the future. Thanks U-Haul

Justin R. 
Évaluation :
5

always great

KATHLEEN W. 
Évaluation :
5

Outstanding service and charges were reasonable very reasonable . Merci

Peter H. 
Évaluation :
3

Consistancy' listen to the customer and less to the internet.

BRIGETTE ELIZABE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan L. 
Évaluation :
5

Team was very helpful to get me in a cargo van when a pick-up was not available. Van worked great and return was easy.

ALAN JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim J. 
Évaluation :
2

Overpriced as fuck. No mileage reimbursement. Lame

Ryan V. 
Évaluation :
5

Your staff was wonderful! We stopped by earlier in the day to see what the rates were and view the product. We wanted to rent closer to our home than this location. We ended up renting here because your staff was so helpful and the other storage facilities would not open due to COVID. One facility had someone inside who would not open the door because we had not called earlier and made an appointment. Their loss. You have a great staff!!!!!

Kimberly C.  |  Premières impressions 
Évaluation :
1

Never doing business with U-haul again. Nothing but thieves who stole over 10 000 $of mine when we rented out about 15 vans for multiple months. No one is capable of helping or providing any solutions for us to get our refund that store employees have admitted we deserve...

Nick T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL PETER P. 
Évaluation :
5

Everyone was great will use again

Sara M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesse D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loren W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Z. 
Évaluation :
5

The service counter associate was exemplary and very professional. This gentleman knows his job above and beyond customer service standards. Much appreciated for all that you do. Daniel O

DANIEL OCHIENG O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy V. 
Évaluation :
5

All good. My first choice throughout Reno for rentals. Appreciate Nathan's help. Great representative for U-haul.

Mark F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Preston S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dayle P.  |  Premières impressions 
Évaluation :
5

My visit at the counter went extremely well. The guys, who were there late, were extremely helpful and provided excellent service, and were out of the way friendly and upbeat for the end of the day.

Susan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james m.  |  Expérience générale 
Évaluation :
5

The staff at the Virginia Avenue location were very helpful and made a stressful move less of a worry. They are great at problem solving with different services and products. Your storage facility is a perfect fit for what I needed.

Jennifer W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy V.  |  Expérience générale 
Évaluation :
4

In my (just about) three years storage contract there was one major billing / payment correction problem which I was unable to get resolved. I rented two units for storage use. Within the last twelve months I paid for both units with my Debit Card. POSSIBLY DUE TO MY ERROR? one large, incorrect amount error was charged to my Debit account. At this moment, I do not have exact amounts - so I will therefore give you approximate dollar amounts. The actual amounts will be most obvious to one of your associates when they look at my account. I initiated a lump-sum payment for both units, which was to have been AROUND 320,00 $. The amount charged to my account was in excess of 1 000,00 $. I discovered this error few days after the transaction cleared by bank account. I repeatedly called the storage location and was immediately transferred to a recording which lamented how they were receiving vastly excessive numbers of phone calls, and that I should give an explanation, by recording, when I was FINALLY CONNECTED TO THE "RESPONSE SEGMENT" of the same recording. I did as requested a few times (3 or 4 times), and was told, by a recording, that I would be called back in (an unacceptable time frame) - again, I was put on hold. After a reasonable length of (my judgement call) waiting to be finally connected to an alive person - I chose to hang up --- and try again. A few days later I called a published phone number for some sort of customer service assistance. The woman with whom I spoke was exceptionally proper, pleasant,and accommodating. She said she would give this situation to someone above her, and that someone would CALL Me BACK. This never happened! After a week or so, I tried again to make local contact and received the same, ,outrageous wait time for a response. AGAIN, I was told by recording that they were horribly overloaded (due to the Carona Virus), and that I should wait--------! I waited, and waited, and again hung up in frustration, I am a retired business owner, and I live approx. 44 miles from the storage unit location. I was not going to personally drive there, as I had a very large overpaid account. Later on, I was able to speak with someone locally, and I told him to take the next monthly payment for my surplus. He had looked into my account and acknowledged the large, excessive payment. A few months later I was able to speak with a corporate person, and things worked out - at the end of that unacceptable process. Yesterday, after a three year contract, all belongings were removed, and I terminated the storage. The local gentleman was also very polie and thanked me for my business. That same date I rented a 26 foot truck, and the property, which was in fine condition, was delivered to it's destination. That all ended well. I have use Uhaul exclusively for over 25 years, and have always had excellent truck rental experiences, This storage billing experience was exceptionally frustrating, and I felt compelled to let corporate know what transpired. My total storage expenses for 36 moths was in excess of (approx) 9 700 $..and I am left with an unpleasant memory. I wish to be acknowledged in some regard -- and not by a recorded, generic message. Sincerely, Mr. Daniel Lediard. Dayton Nevada.

DANIEL L.  |  Expérience générale 
Évaluation :
4

Having to swipe your card every time you go inside the facility during business hours when there are cameras and staff available is excessive. If I was just visiting my stuff, that would be okay - but my hands are full and I'm pushing carts and moving things. It wasn't like this when I moved my things in; just when I moved out. I set the alarms off for being in the doorway too long. Otherwise, great facility just very expensive.

Jennifer O.  |  Expérience générale 
Évaluation :
5

Everything and everyone was super nice and helpful!!! super shot out to Eric, he was amazing and helped us out with our difficult moving trip. thank you all so much!! super clean and we feel so comfortable with our stuff stored here. they even loaned us a dolly because we forgot ours. The best facility ever!! thank you!!!

Kim D.  |  Premières impressions 
Évaluation :
5

Great spot. Would definitely use again if need storage.

Dean S.  |  Expérience générale 
Évaluation :
5

helpful and friendly

Dennis B.  |  Expérience générale 
Évaluation :
1

your crew is rude that's why I left could never get no one to answer the phones

Darla M.  |  Expérience générale 
Évaluation :
5

I've used the rental trucks and storage facilities several times and found the to be fantastic over all. Great company, great service!!

Royce J.  |  Expérience générale 
Évaluation :
5

very helpful, courteous employees. It was a very pleasant experience. I HIGHLY RECOMMEND U-HAUL for your moving or storage needs.

Arthur C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisabeth W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cozette R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANA J.  |  Expérience générale 
Évaluation :
5

your employees were very helpful and accommodating in showing me the ropes. It was a pleasant experience. I wholeheartedly recommend U-Haul for your needs.

Arthur C.  |  Premières impressions 
Évaluation :
5

Nathan was great. He was fast, friendly, knowledgeable, and he got the job done.

john p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S.  |  Premières impressions 
Évaluation :
3

To many price increases.

Christopher J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darro A.  |  Premières impressions 
Évaluation :
3

The facility recently had a security upgrade. There was no communication as to this upgrade and how to access the facility once it was completed. Making multiple trips from a vehicle to the locker now requires multiple uses of an access card to enter the doors. Very inconvenient!

Matthew D.  |  Expérience générale 
Évaluation :
5

Gentlemen at front desk was very helpful and very kind.

Lorrie P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmayne S.  |  Expérience générale 
Évaluation :
2

The storage unit it self as fine, however the people operating the storage facility were lacking knowledge, empowerment, basic operating skills of the facility. They had rude personalities that were not customer focused, regardless of you called them or talked with them in person. One of the worst customer service experiences I have encountered. Uhaul claims in there messaging and advertising they make the moving experience easier, this facility needs an overhaul on the brand messaging.

william m.  |  Expérience générale 
Évaluation :
5

Joe and his crew were fantastic

Marshall G.  |  Expérience générale 
Évaluation :
5

The staff was friendly, however you only had 1 person working there and waiting to checkout took a ridiculous amount of time. The line got pretty long. Need to staff up a bit more.

Jimmy D.  |  Expérience générale 
Évaluation :
5

Nice friendly people.

john p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD G.  |  Expérience générale 
Évaluation :
4

It took a very long time to get through by phone to check availability and prices before coming to location. Staff was busy with other customers probably, This could have been alleviated if I could have gotten this information either online or by a (up top date) recording. Once I came to location and was met by staff, I received good service.

Glory K.  |  Expérience générale 
Évaluation :
5

Joe Abasta is the man!!! He assisted me with first class customer service.

Alan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darla M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriana M.  |  Premières impressions 
Évaluation :
4

The only issue I have is the motion light where my unit is located does not turn on until I’m at the unit which is quite a ways down the isle so the walk there is kinda of scary in the dark.

Amber M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kacey W.  |  Premières impressions 
Évaluation :
2

Very unfriendly staff. Less than helpful. I reserved a downstairs unit and when I got there was told there were none available on the first floor. I had to take an upstairs unit. The rate I was quoted was not honored and i had to pay even more to be on the 2nd floor which is usually cheaper. The staff told me there was nothing he (Nathan) could do about it. There was no manager available he said. He gave me my paperwork at the end, and didn't even tell me what unit he assigned me to. When i asked he said he circled it on the paper. Did nobody told me how to use the key card to arm and disarm. I had to go back inside for assistance and was made to feel that they were put out by having to help me. Had I not been in a rush to get the truck unloaded, I definitely would not have stayed and continued with the unit rental.

Antoinette K.  |  Premières impressions 
Évaluation :
5

Facility always clean. Plenty of hand trucks/flat carts available for moving things in and out. Staff nearly all friendly and helpful.

Anne S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denielle M.  |  Premières impressions 
Évaluation :
3

Stuff was stolen out of my unit, must have reached over the top, The cards never work, alarm always goes off !!

Cote H.  |  Expérience générale 
Évaluation :
3

I'm out of work due to COVID19 & (after almost four years of renting from them) I could no longer afford my storage unit; however, it has been increasingly difficult to afford their monthly rates regardless of this quarantine. • U-Haul was nice enough to let me move out before putting everything up for auction. •When I moved in, I was happy with the 24 hour access & thought the price was fair at about 80 $a month. •Over the years the price has been raised 2 or 3 times & random monthly fees tacked on... I admit I have been late to pay them rent (& whatever additional late fees included (20 $at least)) as the result. •Thankfully, U-Haul was very good with communication & giving you a chance to keep your belongings. •On the other hand, my bill being OVER 105 $every month (w/out 24h access) for a 5x10 space is totally ridiculous!! •Also, they advertise climate controlled units which isn't necessarily true -they may heat the building but cooling it is not a thing- so imagine an all metal building in summer... yikes! •lastly the janitor is extremely rude! •the guys that work there are either super duper nice and friendly and helpful or they are reluctant to help & are obviously inexperienced with customer service or interactions in general. So if you've got money to burn & your belongings can withstand high temperatures -this place is fantastic!

maria w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Art L.  |  Expérience générale 
Évaluation :
5

Thank you to Tania and Joe for excellent service!

Amy B.  |  Premières impressions 
Évaluation :
5

Rented during the start of the coronavirus shelter in place. Added stress having to move to Reno from out of state. But had a great experience with this uhaul facility. Very helpful and courteous staff. Went out of their way to make arrangements for me and address questions repeatedly. Very well run, clean, and safe facility. Overall A+ experience during an especially crazy time.

pam m.  |  Expérience générale 
Évaluation :
4

First, we rented a pickup truck to move our daughter's dorm essentials from her dorm back to the U-Haul facility. Then, we returned the truck and rented a storage unit to store her property for the next several months. Both of these processes went smoothly because we made prior reservations before our arrival and did an early check-in that came with our e-mail confirmation. The employees were extremely helpful and all went well.

Lyle W.  |  Premières impressions 
Évaluation :
4

I was renting a cargo trailer and supposed to return it on the Friday but then someone call from the office asking if I can return it on the Thursday and I’ll have some money back, so I did but till now I haven’t have the money they said they’ll give me back ..😭😭😭

DJ W.  |  Expérience générale 
Évaluation :
5

Great facilities

RANDEN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucilia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID Q.  |  Expérience générale 
Évaluation :
5

All was fine, except the corporate policy of not prorated rent return just a few days after paying bill. I feel like you picked my pocket at a vulnerable time when I know you will instantly re-rent.

Leo C.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Rebecca H.  |  Premières impressions 
Évaluation :
5

Will was great! thank you.... all the staff was very helpful

Nora M R.  |  Expérience générale 
Évaluation :
5

They were so helpful and a joy to work with. This was my first time renting a storage unit, they explained the process to me well and were very accommodating. Highly recommended and great experience.

Paul S.  |  Premières impressions 
Évaluation :
5

Second time I rented, great facility, clean convenient, friendly knowledgable employees!

Royce J.  |  Premières impressions 
Évaluation :
5

Always Good customer service.

willie j.  |  Expérience générale 
Évaluation :
5

Great place great people! Clean storage, nice bath room.

Dennis G.  |  Expérience générale 
Évaluation :
1

Door access is not secure. Just pull on the door and it would open. Customer service was terrible. Spoke to the assistant manager and he was very rude. I would not rent from again.

Sithtra C.  |  Expérience générale 
Évaluation :
5

Good facility, clean and safe. Management and staff are helpful and friendly. Je les recommande fortement. 

Karen D.  |  Expérience générale 
Évaluation :
5

great customer service

Nora M R.  |  Premières impressions 
Évaluation :
5

Everything was great and the service from the employees terrific very nice and polite

Lucilia M.  |  Premières impressions 
Évaluation :
4

The manager was very good at customer satisfaction. I have a problem with the loading dock. Should have removable handrails so as to not have a tripping problem with what is there.

dale s.  |  Expérience générale 
Évaluation :
5

Many thanks to Jackson who made my experience fantastic. He went above and beyond. The facility is extremely clean and organized.

Merrill B.  |  Premières impressions 
Évaluation :
3

I like that it’s internal but the only spaces available were too small.

Daniel M.  |  Premières impressions 
Évaluation :
5

Loved the casual checkout policy. Only stayed for one month so setting up a lease and giving notice would've just been extra work

Sarah J.  |  Expérience générale 
Évaluation :
5

Excellent service all around. The young man who worked with me was very friendly and I didn't have to wait at all. They were having computer problems which made the process longer.

Joanne B.  |  Premières impressions 
Évaluation :
4

I was always taken care of promptly and always had my questions answered. Your staff always greeted me with a caring smile. Thank You for everything Tina Costa

Tina C.  |  Expérience générale 
Évaluation :
5

Everything was great except for the mistake that was made on 10/13/2018 where they gave my personal information to an irate stranger. I was never compensated for that but was glad to know I was secure

Adrian P.  |  Expérience générale 
Évaluation :
4

Your staff was helpful. The loading/unloading area is great, as the cement is raised up and made loading/unloading helpful. Anthony C. helped me and my movers in several ways, once in winter.

Stephani J.  |  Expérience générale 
Évaluation :
4

The truck ran very good but the gas mileage was terrible. Only 7 mpg. Maybe ought to consider going back to Diesel. Plus the rate was about 500 $more than Budget.

dale s.  |  Premières impressions 
Évaluation :
5

Service was very friendly at the storage place. Just wish I had been given the proper sized truck so I didn't have to make two trips.

RACHEL R.  |  Premières impressions 
Évaluation :
2

Steve the Gm and his staff are not accommodating. Steve is not good with people and his staff are just collecting a check. The exception is Christian.Great customer service and goes above and beyond.

Danny G.  |  Expérience générale 
Évaluation :
5

Great facility and very secure. Staff is great a look so.

Tommy J.  |  Expérience générale 
Évaluation :
5

Great guys! If it would have went any better I'd think I was in Heaven! But seriously fantastic equipment my 2033 mile trip went smooth as silk. Thank you all.

Dennis G.  |  Premières impressions 
Évaluation :
5

Everything was clean and I felt like my belongings were going to be secure. The staff was very nice and informative. I am very pleased. Thank you.

Eric N.  |  Premières impressions 
Évaluation :
5

Great service

evelyn m.  |  Expérience générale 
Évaluation :
5

The management and staff were very considerate and helpful. It was a delight to interact with them. The facility was very sell secured, I felt very safe while working there. It was immaculate.

Kenneth W.  |  Expérience générale 
Évaluation :
2

By the time I moved my things out, the staff was willing to work with me, but only after a flurry of mistakes, insults, unprofessionalim, and down right bad business! I will never recommend them!

amy w.  |  Expérience générale 
Évaluation :
5

The gentlemen of your staff are really excellent in attitude, sincerity, effectiveness and customer orientation. My compliments !

Lewie W.  |  Premières impressions 
Évaluation :
5

They were very nice and helpful in trying to accommodate your needs. The units were clean and easy to get in and out of. I would recommend them to friends.

maryann t.  |  Expérience générale 
Évaluation :
5

very helpful and friendly

david v.  |  Premières impressions 
Évaluation :
3

The associates need to be trained on proper use of electronic devices. Cussing on swearing on the them when customers are present is unprofessional and unethical.

Irene S.  |  Expérience générale 
Évaluation :
5

My experience with u-haul was extremely positive. I can't think of a single thing that I would change to make my experience with them better than it was.

Patrick M.  |  Expérience générale 
Évaluation :
5

All I can say is Awesome!!!!!!!

Anah N.  |  Expérience générale 
Évaluation :
5

Ils ont été professionnels et agréables. Extremely clean facility.

Alexander B.  |  Premières impressions 
Évaluation :
5

Steve was a great help!

Christine L.  |  Premières impressions 
Évaluation :
5

I had this storage unit for 16 years...busy with so much including college, injuries, lawsuits...everyone was great throughout my time there and mgr Steve went out of his way to make move out good!

DON N.  |  Expérience générale 
Évaluation :
1

People are not helpful. They don't know what they are doing. Don't understand the computer program.

Christine M.  |  Expérience générale 
Évaluation :
5

Very nice facility!

Janis C.  |  Expérience générale 
Évaluation :
5

Every staff member I talked to or that helped me were all very friendly, professional and helpful.

Lorraine M.  |  Expérience générale 
Évaluation :
5

Couldn't be happier. They we above and beyond to meet my needs.

Cynthia M.  |  Premières impressions 
Évaluation :
5

On another note, unless you reserve a truck there is never extra but it's also a popular place to rent a truck. God bless and well done

DON H.  |  Expérience générale 
Évaluation :
5

Both Steve and Graham were exceptionally helpful. I would highly recommend them to other people.

Anne S.  |  Premières impressions 
Évaluation :
5

Great crew of knowledgeable and helpful staff who go the mile for the customer. Special thanks to Teddy. Without you we would have been in for a brutal day. Thanks my friend. Travis C

Travis C.  |  Expérience générale 
Évaluation :
5

Never had a bad experience. Everybody is friendly and fast

Jennifer B.  |  Expérience générale 
Évaluation :
5

Thank you guys.

Cory P.  |  Expérience générale 
Évaluation :
5

The guys that work at the S. Virginia Street location are great.

tami g.  |  Premières impressions 
Évaluation :
5

Very fast service, walked in and got a storage unit and a trailer very fast. Merci

Pete A.  |  Premières impressions 
Évaluation :
5

Steve and Gordon did an excellent job accommodating my unusual storage needs.

JOCELYN R.  |  Expérience générale 
Évaluation :
5

Merci

jennifer c.  |  Expérience générale 
Évaluation :
5

The staff was great since I had a minor problem with access which they cleared up immediately. One problem check for nails in driveways.

Al K.  |  Expérience générale 
Évaluation :
5

Your staff that you have working there is very professional extremely friendly and very helpful. I would recommend you highly!

LORI LEE L.  |  Expérience générale 
Évaluation :
5

Everyone was very polite, helpful and professional.

Lorraine M.  |  Premières impressions 
Évaluation :
1

Individuals "forgot" to call my when my container arrived so I reached out to them. Then I had to wait an extra day to pick it up and the workers were rude and unprofessional. Never again.

Lester d.  |  Expérience générale 
Évaluation :
5

The U-box was perfect for my move and the employees were very helpful.

Joshua C.  |  Expérience générale 
Évaluation :
4

Christian made it very easy for me when I needed a larger storage than I had originally ordered. The movers were polite and efficient. Really worked out well.

Cynthia L.  |  Réservation 
Évaluation :
1

don't move in until the 18th.

troy W.  |  Réservation 
Évaluation :
5

Great experience!!!

COLLEEN D.  |  Expérience générale 
Évaluation :
4

Only issue was cost effectiveness. I was able to combine storage with a family member for a significantly lower price (less than half).

Shannon H.  |  Expérience générale 
Évaluation :
2

Your staff was very friendly, BUT,,,, It took you almost two hours to find my two U-boxes, and you had no record of my reservation -- which I have copies of on this computer. Do you want them?

MARTIN P.  |  Expérience générale 
Évaluation :
5

Was a very pleasant experience.

NANCY R.  |  Réservation 
Évaluation :
5

This U-Haul and their employess were very nice to me at the time I was there.

Virginia T.  |  Expérience générale 
Évaluation :
5

ready on time, clean, quick to hook up and go.

Rush S.  |  Réservation 
Évaluation :
4

Too much stuff in the way of coming in and out of main doors. Not very safe.

Delvena C.  |  Expérience générale 
Évaluation :
3

Got 1 month of storage and checked out before it was up. Got an email 2 weeks later saying that I was being charged a late fee. They got it resolved and didn't charge. The security system was out.

Avry S.  |  Expérience générale 
Évaluation :
5

Great truck. Great customer service.

Lee S.  |  Réservation 
Évaluation :
5

I had a storage unit there for about 3 years. When i came back to get my stuff, the whole area and my locker was immaculate! The e-bill and auto-pay features were excellent! Definitely recommend!!

WILLIAM O.  |  Expérience générale 
Évaluation :
5

You were the ONLY company I could get to move my stuff because of the remote location. I hired 2 other companies who both failed to show up at all on moving day. Thank GOD for U-Haul!

Debra B.  |  Expérience générale 
Évaluation :
5

The two gentlemen working were fantastic, even though clearly overworked. The place was understaffed. Kudos to the men, but management needs to staff up better.

Elaina J.  |  Réservation 
Évaluation :
5

I left a poor review at the end of August when I was overcharged for miles (odometer error). The manager responded to my email and corrected the bill. Thank you for the quick resolution of the error!

Rebecca W.  |  Réservation 
Évaluation :
5

Very clean facility with excellent security. Automatic payments with online notifications was really convenient. Probably not the cheapest but definitely one of the best. Would do it again.

JOE D.  |  Expérience générale 
Évaluation :
5

Nice and clean facility. Easy to get to and use.

TRAVIS s.  |  Expérience générale 
Évaluation :
5

Competent and friendly staff.

David H.  |  Réservation 
Évaluation :
5

Easy access and very secure. The log out stopped working correctly stating our units weren't closed, when they were. Staff didn't seem concerned about that. Thank you - we had 2 LG units for 2 yrs

kathryn s.  |  Expérience générale 
Évaluation :
3

Facilities are nice and clean. Easily accessible. Staff in store are unprofessional. My wife was made to feel uncomfortable when they made rude comments about her, unaware she could hear them.

BRET R.  |  Réservation 
Évaluation :
5

We had antique items stored in the climate controlled area and they were exactly as we left them when we returned 5 years later. Great place

JEFF L.  |  Expérience générale 
Évaluation :
5

Rented there for 5+ years. Excellent service and facilities at all times.

mark s.  |  Expérience générale 
Évaluation :
5

Thanks! They were great!

Jamie f.  |  Expérience générale 
Évaluation :
3

Came in a week ahead of time to schedule pick up of my uboxes. Came in to get them. Was told we have no covers so I couldn't access my items. Had to rent a truck and unpack all of my stuff there.

Jeremy E.  |  Expérience générale 
Évaluation :
5

No complaints at all.

RUSSELL W.  |  Expérience générale 
Évaluation :
5

Never a moments problem. Everyone so polite and efficient.

Mary M.  |  Expérience générale 
Évaluation :
5

These guys are amazing. They help however they can, always keep a smile on, are pleasent to do deal with! I will always recommend the uhaul at double diamond!

Jacob L.  |  Expérience générale 
Évaluation :
3

I had difficulty when paying monthly rental. I had four units and often was transferred to another office to pay monthly. The other office was very helpful. The staff was ok otherwise

Sandra W.  |  Expérience générale 
Évaluation :
5

We used this facility November 2017 to Mau 2018 and it has always been extremely clean, well lit and secure. Workers have been friendly and knowledgeable of all moving equipment and supplies.

Neal G.  |  Expérience générale 
Évaluation :
4

I didn't have any significant problems.

RONNY F.  |  Expérience générale 
Évaluation :
5

Great storage facility!

Matthew B.  |  Expérience générale 
Évaluation :
4

Very planned and delivered as indicated on constant updates.

Daniel F.  |  Expérience générale 
Évaluation :
5

Nearly two years at this facility and no problems whatsoever. On line payment is easy, access was as advertised, & the staff was friendly and accomodating. Best storage experience yet -

Randy F.  |  Expérience générale 
Évaluation :
2

billing never seemed to be correct and my swipe card never actually worked. Most every time I went into get into my unit there was an issue with the payment, which was on auto pay, and the unit locked

shane d.  |  Expérience générale 
Évaluation :
5

Vert good quality experience

Royce J.  |  Expérience générale 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page