Customer Reviews for U-Haul Moving & Storage of Douglasville

4 973 évaluations

9416 Hwy 5   Douglasville, GA 30135

(678) 838-0121

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(678) 838-0121

9416 Hwy 5
Douglasville, GA 30135

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very nice and professional thanks

ALLEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE C. 
Évaluation :
5

i wouldn't change a thing...Keep up the excellent customer service...you guys rock!

PEGGY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO W. 
Évaluation :
5

DOUGLASVILLE COMMUNITY, this was my first time renting a trailer and I have to give credit to my man COOPER for truly being thorough. He checked, double-checked and triple-checked all attachments, hooks, chains, lights and the "whole 9". He represented what customer service should really be like and he has earned my respect. HE is the reason why I will return. When I spoke to his manager she inferred that he is just that type of co-worker. This was a great experience for me! I hope you have a similar at the 9416 HIGHWAY 5 UHAUL location. THANKS AGAIN COOPER

THOMAS M. 
Évaluation :
5

Easy reservation, quick pick up, convenient drop off. Great experience.

THOMAS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eugenia J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

COREY J. 
Évaluation :
5

I have recently used this location twice and I have a great experience both times. Très sympathiques et professionnels.

CLARIBEL B. 
Évaluation :
5

I did not see a notice as to whether the interior of the truck had been sanitized or not, I would like to have seen this notice.

DAVID W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dora H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheronica M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jearlyn W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dimitris H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie B.  |  Expérience générale 
Évaluation :
4

staff was very friendly and courteous. location is hard to get out off.

TIMOTHY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALLACE J. 
Évaluation :
4

Was not fond of the after check-in charge of 20 $. Otherwise was pleased.

MARK I. 
Évaluation :
5

Make sure the truck is sprayed because I saw 2 roaches in the cab

TRAVIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON D. 
Évaluation :
3

Everyone was either friendly or adequate except for the white guy working with the returns. While he did not say anything necessarily wrong he certainly was NOT friendly. But I'd say that's par for the course when you hire someone with tattoos on their face.

Benjamin R. 
Évaluation :
5

I can't think of anything right now.

AWAL A. 
Évaluation :
5

i said yes on was the truck clean it was clean but how ever going down i 20 toward six flags it started shaking real bad but later on that stopped but overall i will rent from them again the staff is great and jimmy is always great

Charles L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzette B. 
Évaluation :
5

The customer service was great from start to finish.

NIKKI U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEIGH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose G. 
Évaluation :
5

Always great customer service here.

Alvin H. 
Évaluation :
1

We were overcharged for miles. We were told we drove 100 miles in the one hour we had the vehicle. That was impossible first. Second we had started the mileage on the vehicle to keep track. It was 25 miles. When we told this to the clerk. He said I can't help you. There was absolutely NO way we drove 100 miles in an hour. None. With a truck and a trailer. We were scammed by this location. I know for a fact they did not check it in from the last person because we had to wait while they cleaned it because the truck just got back and they just handed us they keys.

LEWIS P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS L. 
Évaluation :
5

Our experience was stellar. We could not have asked for a more seamless and pleasant experience.

Raymond W. 
Évaluation :
3

Representatives need to be trained to give the correct information regarding the weight and size of equipment to lease. Roadside needs to be able to replace equipment or accommodate a replacement to ENSURE THE SAFETY OF YOUR CUSTOMERS AT ALL COST!

ROBIN J. 
Évaluation :
1

Manager was extremely unprofessional and spoke to me like I was a dog in front of other patrons. I was completely embarrassed after masking a simple question in a very polite way. She also spoke to a member her staff in a rude manner. I actually apologized to two members of her team for having to work in such an environment. I hope it was that she was just having a bad day but I should have never been talked like that. I also spoke to a member above that level after waiting on the phone for over 42mins just to have him brush it under the rug. I felt as though my business was not appreciated and that you. An have all the business you want and treat people how ever you want through this entire process. Have a wonderful day.

JEREMY W. 
Évaluation :
5

Nothing to improve,Wonderful folks at Douglasville location.

Harold R. 
Évaluation :
1

The people at this location didn't attach my car to the tow correctly so one of the things that was on my tires came of and my car was just holding on by the other tire. I was uneasy about putting my car back on there so I had to drive my car from Atlanta to Texas unexpectedly. Then on top of that while I was traveling the truck started smoking. Never will be using uhaul again.

Darius I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
3

Extremely slow pick up service despite having a reservation. Truck smelled strongly of cigarette smoke. If car needed to be parked, we were told to park in a restaurant parking lot which required us to make a 3 block drive, u-turn and cross a busy street in order to park. Very frustrating experience. Vehicle ran as expected. Return was easy.

Blake S. 
Évaluation :
5

Great job!! Got us in and out!!

GINNYLIN U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

We didn't have power coming out of the trailer hookup, yhe customer service representative took the time to trouble shoot my electrical system and found the problem. His efforts allowed my To complete my move, thank you very much.

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICE S. 
Évaluation :
2

Was told 96 dollars on call center then they ran my card at location for 114 dollars returned van and Then final total 192 not happy won't use u haul again.

STEVEN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony T. 
Évaluation :
5

Renting the U Haul truck was the easiest part of my move !

CECIL D. 
Évaluation :
3

When I turned the in I put 40 $worth of fuel and still got charged

Damion S. 
Évaluation :
1

Was given an incorrect address after changing my pickup location (22 miles away). After locating was told to use online pickup so I had to create an account. Had been delayed enroute to pickup due to a crash on the expressway which i told the rep who assisted in giving me a proper address. After finding the location getting logged in then was promted that there was "no reservation u Dee my name." Then was told after calling the vehicle had been reserved out to someone else because I was late but had been on the phone with reps throughout. Then had to drive 23 more miles to pickup a truck. Needles to say I AM DONE WITH UHAUL!!

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON H. 
Évaluation :
5

You all are doing good thankyou

MELISSA B. 
Évaluation :
5

The staff was very friendly and professional

lacrystal b.  |  Premières impressions 
Évaluation :
5

The staff was kind, friendly and very professional

Lacrystal B. 
Évaluation :
5

Everything is great about the facility and employees, they just need to get more carts and up their security to watch over cart and location

Shanna A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joel S. 
Évaluation :
4

Bien

FREDERICK U. 
Évaluation :
5

Easy and fast to pick up and drop off!

Sachiko U. 
Évaluation :
5

The unit was clean & safe. We had an inside/downstairs unit.

Ty M.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shavonne J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie B. 
Évaluation :
5

Costumer service wa s great and very helpful. They got me in and out in less than 10 mins.

Daphne K. 
Évaluation :
1

Poor service and unreliable trucks.

Natalie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN N. 
Évaluation :
5

Staff was very helpful. Paperwork was fast. My wife and I were in and out in less than 10 minutes along with buying some money supplies. Their team also helped to load those items for us. Great job

keith S. 
Évaluation :
5

Keep doing the same thing- so easy to pick up and drop off. Jesse was great at check-in.

THOMAS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY D. 
Évaluation :
5

everything was great.

Gwen T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Samuel J. 
Évaluation :
5

Excellent customer service

OSCAR S. 
Évaluation :
5

Cater to the employees more. They do a wonderful job given the pressure.

Aaron R. 
Évaluation :
5

Great service and the staff was very friendly and knowledgeable.

Karen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

All was fine. No recommendations.

Pearl S. 
Évaluation :
5

Self check in needs to improve . I choose self check out to avoid going inside and maintaining distance from other but it didnt work properly so I had no choice to go inside.

Roderick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONAH B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DERRICK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niccolo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose G. 
Évaluation :
2

The vehicle I reserved and confirmed was not available when I went to pick it up. I was not notified. I had to rent a smaller vehicle at the same price. I should have received a discount.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon T. 
Évaluation :
5

Be clear on pricing went from 19,99 $ to 60

KATHY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anissa S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun H. 
Évaluation :
3

The truck was not road safe at all. They should not have rented that equipment to anyone. Also, there was an additional charge on my credit card with no explanation as to what it was for. The gas was replaced and no damages that weren't already existing were added.

Sherry I. 
Évaluation :
5

Dont know why im being charged for 2 gallons of gas it was exactly as I received it I dont guess its ok I make sure why would I pay the price that uhaul charges when I can savr money before I return the truck. ?? I replace gas right before I return. It makes no sence to me. But it is what it is .but I still love the location I rent from and will continue to do so . just would like to have this looked in to .

Lawrence P. 
Évaluation :
5

The trailer leaked in the rain. I reported this during the drop off process.

Andrew H. 
Évaluation :
5

There is a short in the wiring harness of the trailer I rented

Andrew B. 
Évaluation :
2

I was surprised by the roaches that came out if my unit before I move anything in. I'M CONCERNED my things may have roaches in it when pick up my things. . Then there was a rat trap in my unit also.

Janice C.  |  Premières impressions 
Évaluation :
5

Ensure that online reservation are kept. I received a call 30 minutes before my pick up time stating the truck I reserved was not there. Although the staff did their best to accommodate me, it was an inconvenience.

DONITA T. 
Évaluation :
5

Nothing that I can think of to improve at this time. Joe Greene helped me when I picked up the trailer by changing out my ball hitch for me as well as connecting the tandem axle trailer to my truck. 2 days later when I returned at 6:30 am, Joe was there and was fantastic, quick, and friendly with unhooking it and helping me. He is truly a great member of your Team, I live local and because of him I will now always come to this location for my future needs and will refer anyone I know that is looking. Merci!

ZACHARY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mitchell W. 
Évaluation :
5

Have more parking space for customers.

WALTER N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELINDA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DYIIMELA J. 
Évaluation :
5

Offer a Senior Discount

RICHARD M. 
Évaluation :
3

I didn't appreciate the fact that I was treated like a criminal at this location, I've rented at uhaul several times over the years and I've never had to give uhaul someone else's name and phone number in order to rent. The manager told me that if I didn't she would not rent to me. She said that several trucks had been stolen and she didn't have to rent to me, I'm a retired Federal Law Enforcement Officer and I find it racist for her to say that to me. I will not rent from uhaul again until she had apologized to me and change her attitude towards people of color.

Luke B. 
Évaluation :
3

It was good experience other than my check out male clerk was kinda rude and acted as though he didn't want be bothered

BEVERLY D. 
Évaluation :
5

Very nice people that work there. They were very accommodating and helpful. I can't say enough good about this location. Thank you very much.

Molly L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R.  |  Premières impressions 
Évaluation :
5

My furniture was safe and secure. The staff was friendly and the hours and location was convenient.

Allison G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sidney B. 
Évaluation :
5

Very clean and organized. Excellent customer service

Alice H. 
Évaluation :
4

Manager was very helpful. Went above and beyond to help when the equipment I reserved did not come in as expected

Jeffrey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany C.  |  Premières impressions 
Évaluation :
5

Excellent location, convenient loading and unloading area and safe environment even after-hour visitation to the storage facility.

Emmanuel O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shari D.  |  Premières impressions 
Évaluation :
2

I Ordered and reserved a 10x10 unit abd was told it's no longer available... They gave me a 10x15 for almost 200,00 $ A MONTH.. NOT PLEASED WITH THAT

DeBorah H.  |  Premières impressions 
Évaluation :
5

Alexandra performed an excellent customer service—extremely courteous and helpful.

Emmanuel O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keshia W.  |  Expérience générale 
Évaluation :
5

The Manager Debra is awesome! she is located at the Douglasville, GA location on Hwy 5. Always helpful.

Rose D.  |  Premières impressions 
Évaluation :
4

In any business there is room for improvements, thus my rating. I've never experienced any customer service issues since I became a customer! Thank you for the excellence!!!

FELICIA R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERMAINE S.  |  Expérience générale 
Évaluation :
5

Great Staff's keep up the good work, you guys two thumbs up. U-Haul Douglasville, Ga hwy5.

ANTHONY R.  |  Expérience générale 
Évaluation :
5

They were so nice and pleasent with smiles the customer service was great . very helpful just made me smile with relief .

Gracia S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rocio A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARED c.  |  Premières impressions 
Évaluation :
4

Debra and her trainee was very helpful and professional.

KATHY H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jasmine c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meloda S.  |  Expérience générale 
Évaluation :
5

Great service

SHERICE T.  |  Expérience générale 
Évaluation :
3

Two of our boxes had water damage on the bottom of them from the back corner of our storage unit. I was not very happy about the damage to the box and the wet stuff inside.

Davin E.  |  Expérience générale 
Évaluation :
4

Only issue was the low hanging sprinkler which I smashed my head into and received a big well on my head. Had a huge headache for a few hours.

MARVY D.  |  Premières impressions 
Évaluation :
1

We reserved a unit but it had been double booked. They made us pay extra for the climate controlled unit even though we didn't need one. We asked if they would at least split the cost since we didn't want the more expensive unit and were told they didn't have the authority. They were very nice and helpful about everything except this and we have to pay almost 200 $a month for a unit with many more features than what was agreed upon at rental time. In my opinion, a confirmed reservation should be the same as a contract and upheld as such. They should have honored the price of the other unit since they messed up in their system.

Katherine M.  |  Premières impressions 
Évaluation :
4

I was confused as to where my storage unit is located. There wasn't a lock waiting in the unit as stated in my online paperwork. Also, there's no lift available to get to the upper units on the lower levels; therefore I had to carry a lot of heavy items up stairs and down the hall to reach my particular unit.

KIA K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly L.  |  Premières impressions 
Évaluation :
5

I had no issues but the rates are more expensive than most.

pamela j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlo D.  |  Expérience générale 
Évaluation :
5

Please try to have a different means of access(where you use your code or uhaul pass) in case the elevators stop working and it's not an emergency situation. During my move, the elevator would not close properly in order for us to use it but the staff got us out through the stairs safely after we called.

Christina F.  |  Premières impressions 
Évaluation :
5

Very quick and easy process..

Allison G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latissa F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bobby P.  |  Expérience générale 
Évaluation :
5

Clean well lit and always staffed

Tammiie B.  |  Expérience générale 
Évaluation :
4

The young lady at check in was awesome- explained the important clauses well- needed a unit at the last minute and we were accommodated near closing hours- excellent customer service for going the extra mile 🙂

TANYA S.  |  Premières impressions 
Évaluation :
2

My name isn't Wilbur and I've never done business with you, yet you've been sending me receipts and other things via email for literally 10+ years. I'd like it to stop, but I guess it never will.

WIlbur T. P.  |  Expérience générale 
Évaluation :
5

I would definitely use Uhaul again and also recommend to anyone!

Linda F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse J.  |  Expérience générale 
Évaluation :
5

We rented a storage unit 3 years ago and Saturday, the 13th, moved to a smaller unit. Each time we received excellent care and help. Merci.

Neal B.  |  Premières impressions 
Évaluation :
5

friendly and helpful

Michael H.  |  Expérience générale 
Évaluation :
5

Great customer service! Above and beyond!

Anechia B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ty M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita H.  |  Premières impressions 
Évaluation :
5

Everton was great and clean except for the odor

Asiha E.  |  Premières impressions 
Évaluation :
3

wanted a 10X10 was shown a 10 X 15 I said this is perfect. Started unloading and then was told thats a 10 X15 and thats all we have so it will be 179,99 instead of 124.99...

JERMAINE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAUNTE O.  |  Premières impressions 
Évaluation :
5

Excellent service and facilities.

William B.  |  Premières impressions 
Évaluation :
5

I had a terrible experience with the Conyers GA location and then came to the Douglasville HA location and they ALL had the BEST CUSTOMER SERVICE THEY WERE AWESOME!!!

Yalawa Q.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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    Propane service delivered straight to your door!

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