No improvements at this time. I appreciate the team for the wonderful experience.Kaila G.
Customer Reviews for U-Haul Moving & Storage of Douglasville
Pour nous contacter
Douglasville, GA 30135
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 4h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Loved their customer serviceAbraham F.
Le client n'a pas laissé de commentaire.robert H.
Inspect vehicle better. Brake engine light was prevalent the entire rentalStephen C.
Le client n'a pas laissé de commentaire.Yolanda W.
The first location apparently gave us an in town truck rather than a one-way. We did not know this, since we had scheduled a one way. And even told the pick up location where we were dropping off. It took a whileâ€¦. Long whileâ€¦ but this location finally worked with us and accepted the uhual. But they were not accepting it at first and did not believe us and wanted us to pay extra or drive it back 1hr away. How were we to know the other location gave us the wrong truck?!? lots of stress and hassle added to a already busy and tiring day of moving. Atleast they finally agreed to take the truck back and not charge us extra. As it wasn't our fault.Katelyn H.
Le client n'a pas laissé de commentaire.Regina M.
Le client n'a pas laissé de commentaire.Dave R.
Nothing. The management and staff of this location work well together.robert H.
On the website said that if I did not get the reservation that I would receive 50.00. I have not.Joan N.
People are so great. Service is fastDonald B.
Employees are rude. got 2 trucks. 1 of them smelled like the landfill, the other drove like it had busted belts in the tire. Charged me for extra gas in both of them even with both being returned exactly the same as when I left. All around bad service.cody L.
Le client n'a pas laissé de commentaire.thomas B.
Friendly and very understanding staffAntrice W.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.JEANNIE A.
Friendly manager Friendly Tech both outstandingrobert H.
Le client n'a pas laissé de commentaire.Zyn L.
Le client n'a pas laissé de commentaire.Ulysees J. | Premières impressions
Le client n'a pas laissé de commentaire.william F.
Keep doing what your doing.Peter D.
Always greatwilliam F.
Le client n'a pas laissé de commentaire.DELORES B. | Expérience générale
Le client n'a pas laissé de commentaire.Armani H.
Le client n'a pas laissé de commentaire.Michael B.
I want to get the 50 guarantee credited to my account and lodge a complaint. My original reservation df070ccb83 was cancelled after I sent all of my info via the link. I took a pic, sent a pic of the front/back of my license, confirmed my credit card received the # to the cargo van got in adjusted everything only to be humiliated and told that was someone else's . The people that I gave as contact received 2 calls which mean that one did go through. I had to go inside and deal with Miss Chuckles. She said she cancelled mine because someone else needed it for 24 hours. It was initially made to seem that it didnt go through, even though I received a pic and the car #. If you roll the footage you can see I didnt think it was funny at all. I did get into a cargo van for 1pm when I scheduled for 1230. The 50 won't begin to cover how that experience made me feel. Then when I brought it back Miss Chuckles was rude and dismissive. I did all of that online just to have to go into the facility. To add insult to injury she had the nerve to say someone else was next and made me stand in line after I was booted from the van. If she wasnt laughing in my face like it was a joke an simply apologized I would still be upset but not pissed off.Lisa P.
Le client n'a pas laissé de commentaire.Eddie H.
Customer service representatives has always been extremely professional at this location. I've been renting from here for many years. I was in and out in minutes. Would definitely recommend them anytime.Richard T.
Le client n'a pas laissé de commentaire.Gwendolyn H.
Le client n'a pas laissé de commentaire.WILLIE S.
Le client n'a pas laissé de commentaire.Marcus M.
It was pretty seemless and easy. Don't change anythingManuel T.
Brandy was AWESOME! She took great care of me and was fabulous. The men hooking up the trailer were awesome too. THANK YOU!Karen P.
Super friendly and helpfulMichael D.
Le client n'a pas laissé de commentaire.Ryan K.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Terri I.
Everything was excellentPeter D.
Le client n'a pas laissé de commentaire.ken S.
Le client n'a pas laissé de commentaire.Gwendolyn H.
Le client n'a pas laissé de commentaire.paul J.
Everyone was friendly quick and helpful.Dawn R.
Le client n'a pas laissé de commentaire.clotilda C.
I love the staffs they are very nice and friendly people and I love the way they Greet people 😘😘😘Lawanda J.
Le client n'a pas laissé de commentaire.JUAN F.
The staff was eager to help and down to earth folks.KINTORIA W.
Le client n'a pas laissé de commentaire.Shelby D.
You all did great, no improvement necessary.Marvina C.
Le client n'a pas laissé de commentaire.Griffin T.
Le client n'a pas laissé de commentaire.Alexandra G.
Le client n'a pas laissé de commentaire.D'Andrea J.
Le client n'a pas laissé de commentaire.Gwendolyn H.
nothing you can do the team at this location is awesome. i love going to this location they make me feel like familyCharles L.
Moving is already stressful. At the very least, you should not have a problem getting the sized truck you need especially reserved in adequate timing. I had to get a much smaller truck. I reserved in one place, was sent to another location a few days before pickup, and the customer who had the big truck didn't return it. I was told while on my way to get the truck. 2nd mishap with Uhaul, different location. I may look elsewhere for any other moving experience. I'm dissappointed.Shajuana K.
Le client n'a pas laissé de commentaire.Peter D.
Very Up Scale Location, always clean on the inside, The people are courteous and Professional.JOE J.
Le client n'a pas laissé de commentaire.Azizullah A.
Le client n'a pas laissé de commentaire.Mildred S.
Le client n'a pas laissé de commentaire.Caryssa S.
Le client n'a pas laissé de commentaire.Allen T.
Le client n'a pas laissé de commentaire.Brian C.
Le client n'a pas laissé de commentaire.Angela L.
Le client n'a pas laissé de commentaire.Marjorie G.
You have so staff members that are friendly & have great customer service skills. Then there are the ones who talk impolite or dismiss you as if you're second rate & not as a paying customer. Other than that the facility is very clean & convenient. I would definitely recommend friends and family, however I will tell them about the rudeness from a couple of the staff members that I've encountered.JACQUELINE A. | Premières impressions
Le client n'a pas laissé de commentaire.Forends D.
Be truthful about your prices first of allShaquel H.
Great location. With a lot of inventory but can get congested at times.ralph G.
I have to compliment, the associate who assisted me, Brandy is awesome, professional, knowledgeable amd courteous! All though the equipment was hooked and ready for me to leave. The inside of the unit smell like cigarette smoke. It was overwhelming and I have asthma! I literally road with the windows down and it was not warm enough for that. It came out of the vents as I used the heat, awful! I did inform Brandy when I returned it just a few hours later, because of the odor. She apologized and told the employees to focus on a thorough cleaning.Latrece R.
I arrived to the store at my point of time. It was 2 women at the counter talking amongst themselves never gave me a acknowledgement or anything. By this time a second customer came in the store,The lady sitting at the window then told the other lady you take one of them and I'll take 1 of them. At the time she was servicing me she was talking to the associate, At 1 point when she asked me for my ID. I had to ask her are you talking to me or are you talking to you're associate. Counter services need to be trained on customer adequate.Demetrius W.
Le client n'a pas laissé de commentaire.Jeremiah P. | Expérience générale
Is it normal for the customer service person to take a picture of your driver's license with a cellphone? Please advise, that is very concerning to me.Rodney R.
-Fix the fuel gauge. I have no idea if it was full or not, I have a picture of it telling me it was full. -I need a major credit card? I need it? I have more history in my debit card, more money than my credit limit. One card isn't as good as another? They're both Visa. -Um, I paid for six hours and it says I was only given five. I called the location and was in touch with a representative who sold me on renting a pickup from this Douglasville location for six hours. I was a little late returning, but I hope that's taken into consideration. I wouldn't really recommend this location, but I wouldn't steer people away.alec K.
Le client n'a pas laissé de commentaire.jim B.
This is the best U-Haul rental location. Knowledgeable, professional. They do what they saySHELLEY E.
Brandi & crew are great! Thanks for a smooth transaction.Gwendolyn H.
Le client n'a pas laissé de commentaire.Toshiba M.
The owner of the Douglasville location was rude when I went to go ask for my pin# and earlier I had called over the phone and she seem very bothered that I got a free month discount of storage. It was uncomfortable and poor customer service.Priscilla G.
Le client n'a pas laissé de commentaire.Lewaun B.
Le client n'a pas laissé de commentaire.Kimberly B.
Customer Service Agents at this location are the best! Very professional and efficient.Manuel C.
You all were on point. Thanks for being there for me and my family.ANGELA B.
Poor client service, unprofessional behavior and price gouging. Very deceptive !!!!Kehinde T.
Le client n'a pas laissé de commentaire.Kevin B.
The truck smelled like cigarettes, or that someone had been smoking in it. Did not like this at all.Marian A.
I rented two trucks, One drove well, the other not so much. All the employees were wonderful and helpful. When returning the uhual the tall, african american gentleman was amazing.KORTNEY C.
Le client n'a pas laissé de commentaire.Gwendolyn H.
Le client n'a pas laissé de commentaire.Latessa W. | Expérience générale
Jimmy Wright top notch employee! Kind, committed to great customer service.Robert S.
Better keeping up with what a location has available. I reserved online and when I went to pick it up, they didn't have the size I reserved. They only had one truck available.Allan C.
Le client n'a pas laissé de commentaire.Allen B. | Online Move In
Le client n'a pas laissé de commentaire.CHARLES B.
They told me i had to return the truck to their location when i requested to return to another location on my reservation and they charged me for the extra mileage to return to them instead of where I requested.Nicole R.
Service was good no need to change anythingDanny J.
Everything was simple and easyAhsune M.
Le client n'a pas laissé de commentaire.Stephen C. | Premières impressions
I always use this Uhaul for my moving needs. Everyone is always nice and helpful. I would use this Uhaul as my go too.ingrid P.
Over chargedWillie M.
Le client n'a pas laissé de commentaire.JohnS L.
Was given a trailer to travel completely cross country with (GA to Montana) with an expired tag. When brought to the attention of the location we received it from (while just down the road and not yet loaded), they wouldn't swap it out. Made for an unpleasant trip with unnecessary concerns every time we were being followed by law enforcement. Should never have been put on the road, especially after being brought to their attention. Hindsight 20/20 I believe it was intentional to clear it from their inventory and pass it on to another location. Otherwise, was a very pleasant transaction and experience.William L.
Le client n'a pas laissé de commentaire.Venis G.
No additional comments.SANDRA T.
Great serviceTerry M.
Le client n'a pas laissé de commentaire.Star W.
Le client n'a pas laissé de commentaire.Alice K.
Le client n'a pas laissé de commentaire.Johnny R. | Premières impressions
The manager was so incredibly rude. Everyone else was great.MELISSA G. | Expérience générale
Staff was always willing to help and it was always clean.Twyla M. | Expérience générale
Le client n'a pas laissé de commentaire.VENIS G. | Premières impressions
Le client n'a pas laissé de commentaire.Lashawn J. | Expérience générale
Le client n'a pas laissé de commentaire.Raymond B. | Expérience générale
All of the front desk reps were always polite and pleasant....JOANNE A. | Expérience générale
Tiny low units. Needed 2 to store what was on one in another facilitypaul l. | Premières impressions
Le client n'a pas laissé de commentaire.Antoinette L. | Expérience générale
Le client n'a pas laissé de commentaire.Linda S L. | Expérience générale
The elevator kept getting stuck so I was unable to finish unloading. So hope- fully I can finish the or 29th of Aug.Mark S. | Online Move In
I'd like to thank Ashley for her assistance. I reported the thef of my keys and requested a new lock be put on. They were too late doing so, probably my fault. When I picked up my belongings they had been gone through and items missing. When I put my belongings in storage there were no empty or open boxes. When I told the female working there on Monday the 8th, she called me a liar so I left the empty boxes for her. Those human traffickers are conning, conniving and commit grand fraud against people.naarai a. | Expérience générale
Le client n'a pas laissé de commentaire.Joyce H. | Premières impressions
Le client n'a pas laissé de commentaire.kayyon h. | Expérience générale
The only problem I had was that the rate was raised twice in a 6 month period. I didn't feel this was rightCATHY l. | Expérience générale
Le client n'a pas laissé de commentaire.Desi A. | Expérience générale
Horrible staff and rotten attitude from management.Drew W. | Expérience générale
Le client n'a pas laissé de commentaire.Alberta A. | Premières impressions
Your team member tried to get an extra $215 out of me I still don't know what's going on I'm only glad I didn't have the money to make the payment cuz I would have been bamboozled by U-Haultierre s. | Expérience générale
Le client n'a pas laissé de commentaire.Laura w. | Expérience générale
Le client n'a pas laissé de commentaire.Sheronica M. | Expérience générale
So far goodLaura w. | Premières impressions
I will be contacting the manager regarding not being told at the time of looking into and making the decision about the renting the unit that the final month is not prorated. I would have made a better de ion regarding move out. As it turns out I am paying for 3 weeks of rental that I am not using. I think that is bad business and I should be refunded those 3 weeks. I have been on time with my payments for 14 months. Any one I talk to about your storage unit I will be sure to let them knowDEBORA S. | Expérience générale
Even though I wasnt able to get a larger storage unit to hold what i had(no fault to U Haul) due to so many people needing storage units at that time u haul on Hwy 5 Douglasville, ga did their best to keep me updated and did call me when something a little larger opened up but just wasnt latger enough to serve my needs. I would rent a storage unit from u haul again.EDWARD M. | Expérience générale
The staff went above and beyond to meet my need on short notice.Wonderful service.Gary C. | Premières impressions
Le client n'a pas laissé de commentaire.Sonja C. | Expérience générale
Le client n'a pas laissé de commentaire.LaQuitcha W. | Expérience générale
Happymichael o. | Expérience générale
Le client n'a pas laissé de commentaire.Alexandra M. | Expérience générale
Great management and staffWillie S. | Expérience générale
Le client n'a pas laissé de commentaire.Rhonda S. | Premières impressions
Thanks for everythingjames v. | Premières impressions
Great customer service and very clean facilityjennifer j. | Expérience générale
The staff was very helpful and knowledgeableCindy P. | Expérience générale
Le client n'a pas laissé de commentaire.Aaron B. | Expérience générale
Le client n'a pas laissé de commentaire.Samuel B. | Expérience générale
This a very convenient and excellent facilityKaren T. | Premières impressions
I was actually assisted by the owner who was very friendly. I initially spoke to Ashley who works there and she relayed the message of time sensitivity regarding my check in to storage. I appreciate it is considerationTiffany G. | Premières impressions
I wish i could find more people like the ones here. ON TOP OF THERE GAME. HATS OFF TO THEM.david b. | Premières impressions
Le client n'a pas laissé de commentaire.LISA I. | Premières impressions
Great people there — it makes an incredible positive impact on the experience l!ANDREW G. | Expérience générale
Le client n'a pas laissé de commentaire.Dominic W. | Expérience générale
The staff was so wonderful and helpful especially Derek and Deborah, please keep them. The facility was very clean and easily accessible. I can see why so many people have units here. All in all I have to say the whole process was perfect for me and my family. Brady you have an amazing staff don't you dare change a thing.Derek T. | Premières impressions
Le client n'a pas laissé de commentaire.Shandrica R. | Expérience générale
Elevator doesn’t work consistentlyJennifer J. | Online Move In
I stored my things for over a year and I had no problem. Everyone was helpful and nice. When I forget to pay Ashley would call and remind me. Thanks Ashley I give it a Vickie H. | Expérience générale
The unit I rented has a large concrete pillar. This was not disclosed during the online purchase.charles M. | Online Move In
The nicest staff and so very helpfullacrystal b. | Expérience générale
Le client n'a pas laissé de commentaire.brian m. | Premières impressions
Le client n'a pas laissé de commentaire.LINDA J. | Expérience générale
Le client n'a pas laissé de commentaire.Megan S. | Premières impressions
Le client n'a pas laissé de commentaire.Ariel P. | Premières impressions
My items have been in storage since 2018 and when I moved them out on Nov 23rd, all my items we in good condition. No mold, dry rot, insect infestation or rodent damage of any kind. I'm very happy I chose U-Haul!steven l. | Expérience générale
Le client n'a pas laissé de commentaire.TOM B. | Premières impressions
Le client n'a pas laissé de commentaire.Renee D. | Expérience générale
Le client n'a pas laissé de commentaire.Deirdre S. | Premières impressions
The associates were kind, friendly, and so helpful.I would definitely recommend U haul.eric l. | Premières impressions
Le client n'a pas laissé de commentaire.GERALD D. | Expérience générale
Le client n'a pas laissé de commentaire.Christina G. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia T. | Expérience générale
Le client n'a pas laissé de commentaire.Kimberlye G. | Premières impressions
When I did pay for after hours the door was broken. But staff was very nice and helpful. I just think there are a lot of issues. And the prices started to go up. It was just time for me to go. It's good for temporary use but not for the daily.Jaeda B. | Expérience générale
This U-Haul location is very clean and secure. The staff is extremely helpful and professional. I would definitely use this location again for my storage needs.Gregory F. | Expérience générale
Le client n'a pas laissé de commentaire.shanika j. | Expérience générale
Le client n'a pas laissé de commentaire.Kimberly G. | Expérience générale
Le client n'a pas laissé de commentaire.Anechia B. | Expérience générale
Le client n'a pas laissé de commentaire.Sheronica M. | Premières impressions
Le client n'a pas laissé de commentaire.Dimitris H. | Expérience générale
Le client n'a pas laissé de commentaire.Stephanie B. | Expérience générale
The staff was very friendly and professionallacrystal b. | Premières impressions
Everything is great about the facility and employees, they just need to get more carts and up their security to watch over cart and locationShanna A. | Expérience générale
The unit was clean & safe. We had an inside/downstairs unit.Ty M. | Expérience générale
Le client n'a pas laissé de commentaire.Shavonne J. | Expérience générale
Le client n'a pas laissé de commentaire.Anissa S. | Premières impressions
I was surprised by the roaches that came out if my unit before I move anything in. I'M CONCERNED my things may have roaches in it when pick up my things. . Then there was a rat trap in my unit also.Janice C. | Premières impressions
Le client n'a pas laissé de commentaire.David R. | Expérience générale
Very nice people that work there. They were very accommodating and helpful. I can't say enough good about this location. Thank you very much.Molly L. | Expérience générale
Le client n'a pas laissé de commentaire.Heather T. | Premières impressions
Le client n'a pas laissé de commentaire.David R. | Premières impressions
My furniture was safe and secure. The staff was friendly and the hours and location was convenient.Allison G. | Expérience générale
Le client n'a pas laissé de commentaire.Tiffany C. | Premières impressions
Excellent location, convenient loading and unloading area and safe environment even after-hour visitation to the storage facility.Emmanuel O. | Expérience générale
Le client n'a pas laissé de commentaire.Shari D. | Premières impressions
I Ordered and reserved a 10x10 unit abd was told it's no longer available... They gave me a 10x15 for almost $200 A MONTH.. NOT PLEASED WITH THATDeBorah H. | Premières impressions
Alexandra performed an excellent customer service—extremely courteous and helpful.Emmanuel O. | Premières impressions
Le client n'a pas laissé de commentaire.Keshia W. | Expérience générale
The Manager Debra is awesome! she is located at the Douglasville, GA location on Hwy 5. Always helpful.Rose D. | Premières impressions
In any business there is room for improvements, thus my rating. I've never experienced any customer service issues since I became a customer! Thank you for the excellence!!!FELICIA R. | Premières impressions
Le client n'a pas laissé de commentaire.Linda L. | Expérience générale
Le client n'a pas laissé de commentaire.JERMAINE S. | Expérience générale
Great Staff's keep up the good work, you guys two thumbs up. U-Haul Douglasville, Ga hwy5.ANTHONY R. | Expérience générale
They were so nice and pleasent with smiles the customer service was great . very helpful just made me smile with relief .Gracia S. | Premières impressions
Le client n'a pas laissé de commentaire.Rocio A. | Expérience générale
Le client n'a pas laissé de commentaire.JARED c. | Premières impressions
Debra and her trainee was very helpful and professional.KATHY H. | Premières impressions
Le client n'a pas laissé de commentaire.jasmine c. | Expérience générale
Le client n'a pas laissé de commentaire.Meloda S. | Expérience générale
Great serviceSHERICE T. | Expérience générale
Two of our boxes had water damage on the bottom of them from the back corner of our storage unit. I was not very happy about the damage to the box and the wet stuff inside.Davin E. | Expérience générale
Only issue was the low hanging sprinkler which I smashed my head into and received a big well on my head. Had a huge headache for a few hours.MARVY D. | Premières impressions
We reserved a unit but it had been double booked. They made us pay extra for the climate controlled unit even though we didn't need one. We asked if they would at least split the cost since we didn't want the more expensive unit and were told they didn't have the authority. They were very nice and helpful about everything except this and we have to pay almost $200 a month for a unit with many more features than what was agreed upon at rental time. In my opinion, a confirmed reservation should be the same as a contract and upheld as such. They should have honored the price of the other unit since they messed up in their system.Katherine M. | Premières impressions
I was confused as to where my storage unit is located. There wasn't a lock waiting in the unit as stated in my online paperwork. Also, there's no lift available to get to the upper units on the lower levels; therefore I had to carry a lot of heavy items up stairs and down the hall to reach my particular unit.KIA K. | Online Move In
Le client n'a pas laissé de commentaire.Molly L. | Premières impressions
I had no issues but the rates are more expensive than most.pamela j. | Expérience générale
Le client n'a pas laissé de commentaire.Marlo D. | Expérience générale
Please try to have a different means of access(where you use your code or uhaul pass) in case the elevators stop working and it's not an emergency situation. During my move, the elevator would not close properly in order for us to use it but the staff got us out through the stairs safely after we called.Christina F. | Premières impressions
Very quick and easy process..Allison G. | Premières impressions
Le client n'a pas laissé de commentaire.Latissa F. | Premières impressions
Le client n'a pas laissé de commentaire.Bobby P. | Expérience générale
Clean well lit and always staffedTammiie B. | Expérience générale
The young lady at check in was awesome- explained the important clauses well- needed a unit at the last minute and we were accommodated near closing hours- excellent customer service for going the extra mile 🙂TANYA S. | Premières impressions
My name isn't Wilbur and I've never done business with you, yet you've been sending me receipts and other things via email for literally 10+ years. I'd like it to stop, but I guess it never will.WIlbur T. P. | Expérience générale
I would definitely use Uhaul again and also recommend to anyone!Linda F. | Expérience générale
Le client n'a pas laissé de commentaire.Jesse J. | Expérience générale