U-Haul Moving & Storage of Downtown Chandler

7902 évaluations

1375 N Arizona Ave   Chandler, AZ 85225
(Btwn Warner & Ray)

(480) 821-2291

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Pour nous contacter

(480) 821-2291

1375 N Arizona Ave
Chandler, AZ 85225

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I had to go and ask one of the attendants for help. They were both helping a good looking young lady put some boxes in her car. I waited about 5 minutes and went out to tehm again and asked for help. Finally got some help.

Craig D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Anatoli L. 
Évaluation :
2

Better time management, more organized, better return services.

nya H. 
Évaluation :
5

This location always very helpful and almost always rents me what I need

DARREN R. 
Évaluation :
5

I forgot to remove a small black key fob when I returned the keys. Could someone plz take it off the keychain and let me know when I can pick it up ? Thank you. Steve. 480-283-3853

STEPHEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholaus M. 
Évaluation :
5

Excellent customer service by Jeff and team at Uhaul place. HIGHLY recommend them for all future trips to Uhaul! Great experience

Tina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMIE T. 
Évaluation :
2

Waited in lobby for 20 min with no employee in sight

Cody R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnchadh S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald S. 
Évaluation :
5

Brakes were tough to stop truck. Felt like a had to push my foot thru the floor board to stop the truck. Not good!!!!!

Ted D. 
Évaluation :
5

Drop the requirement for 2 phone numbers and an email. Allow just one phone number OR one email.

john B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Brakes were not good. Hard to push extremely hard to get the truck to stop. Very difficult coming down a decline. Otherwise, no problems other than the 900?gallons of gas that I bought. Very helpful employees at both ends.

Ted D. 
Évaluation :
1

I was not treated at all professional. When I pulled in with Uhaul and car hauler I was told that I would have to drop off the car trailer at another location, then bring truck back. I told them I was notified via text the night before where to bring both items, and I also called before leaving to verify the location, the person at the Uhaul center just walked away when I told him that and tried slamming the door!! Not professional at all.

RAYMOND V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARYL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
4

Make sure license plate is up to date before renting out. I spent almost an hour on the phone with customer service to get a temporary tag, with no accommodation for my time. When I returned the trailer a day early, there was no credit given back because it was like 23 hours early instead of a full 24, but they should've owed me that hour anyway.

EDIE L. 
Évaluation :
5

The young man working that day was wonderful

RANDI R. 
Évaluation :
5

Have better signal for T-Mobil/Sprint carrier customers to make the 24/7 option more convenient so they don't have to walk out to the street to get good enough service to use the 24/7 option

Melissa R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LaNeecia G. 
Évaluation :
4

Have used U-Haul for over 25 years. Quality has never wavered. Good friendly competent people who seem to enjoy what they do and do it very well. Keep doing what you do.

ROBERT G. 
Évaluation :
5

I can't think of anything else that needs to be done. The entire process was convenient and easy.

Ronald C. 
Évaluation :
5

Great experience. Thank y'all

BRIAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim H. 
Évaluation :
5

Clean the equipment better - it wasn't a disaster but somebody is not doing their job

CARLOS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGELIO P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bobby B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles V. 
Évaluation :
1

It it not entirely the location's fault. I booked a reservation from Yuma to Phx. The truck was not available in Yuma. So I drove it from Phoenix to Yuma and then back to Phoenix and I was charged for extra miles that the Customer service rep said were free due to the inconvenience of having to drive the truck an extra 237 miles. I do have a problem with this location the attendants and manager were in the store (opens at 7 AM) before at like 630-640 AM. They left me to wait outside. I was told that is UHAUL Policy , which if treating your customer like trash is policy then you nailed it. Very poor experience, but the truck was clean. I would like to be reimbursed for the mileage from yuma back to PHX.

Joseph T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
4

For a prior rental, your computer systems were down and you couldn't rent the truck that I had scheduled. You should have taken my information on paper and put it in the computer after the system was back up. For this current rental, the first truck you assigned to me had a completely flat tire. The service agent was great. He got me a new truck immediately. Was an overall good experience.

Scott H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JORDAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT N. 
Évaluation :
4

Customer service rep, young lady that worked the front desk there was very rude. She through the keys across the table and seemed irritated she had to help me. She didn't really explain the the drop off were I can go to completed that so I would not be charged the 20 $I went on line to try to look for it and could not find it. The rep that booked the reservation on line was very helpful and had great customer service.

Gloria L. 
Évaluation :
5

Fast, courteous

Devon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

The truck radio didn't work right and steering was off a bit. Keefe was very helpful in the process.

Jenell F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Skip G. 
Évaluation :
5

The people who work at this location are extraordinary! Great customer service, great job explaining everything, excellent knowledge of the equipment, and very quick at checking me in when I brought the trailer back. Thank you!!

Theresa T. 
Évaluation :
5

Did everything I needed it to do.

Rex M. 
Évaluation :
3

Friendly service and the service person waived the mileage charges due to not being informed about mile limitations.

Brian M. 
Évaluation :
5

Natalie was very efficient and super helpful with accommodating my entire move. The BEST GM

Pouya E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
5

The sales person was very helpful and pleasant

Shelly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryann D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisanicole Y. 
Évaluation :
4

When dropping off the transport, the staff member unhooked the trailer and said we didn't need to do anything else. After not seeing any closure on my Uhual account the next day, we had to drive back to the Uhaul office to check in the trailer. This was another unnecessary delay to our already tight return schedule. It was very disappointing.

Mark S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheila E. 
Évaluation :
5

Find a cure for Covid otherwise the service was excellent!!!

Leonard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob M. 
Évaluation :
5

I did rent additional equipment at the Riggs/Arizona location in Chandler, AZ -- I can't recommend them; they have a 'Must wear mask' sign at the entry - and two of the three workers there weren't. Clearly didn't care. Also rented a utility dolly from them, they came out front with an appliance dolly (after they'd charged me and completed the transaction - acted like they were doing me a favor - I didn't need it, and it barely fit in my loaded truck (which I knew was going to happen)

Jeffrey D. 
Évaluation :
4

too expensive !!

Barry D. 
Évaluation :
5

Good group of guys 🙂 things went smooth start to finish.... 😊

Anthony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry H. 
Évaluation :
4

Compared to other locations I had to deal with in the last month this is by far and away the best.

Frank H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel V. 
Évaluation :
1

Todd was so busy trying to upsale me to rent a Dolly for 10,50 $ a day for a one way Uhaul to Sacramento CA when the Dolly was only 12,50 $ for the four days. Also your store location in Chandler need to work on their customer service experience and stop with the systemic racism picking and choosing which black customer's the want to be friendly to. Listen ðŸ'‚ fully before you dictate what the customer should be doing. I will never rent or refer someone to this location because of Todd and the rest of your staff

latoya P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry B. 
Évaluation :
4

The young lady Imelda made my experience perfect. I very much appreciate how she went out of the way for me

Thomas B. 
Évaluation :
1

Absolutely terrible and I'll be calling today because I don't understand how my surcharges and all of my charges together equal about 79 $yet they charge me 114 $we only have the dolly until 4:00 p.m. so now we have to rent again but we will never ever go through you haul again 6 hours is not enough time to move for how much you pay it is absurd the charges and I don't understand how anybody can be able to afford that one trying to move definitely will not use again and highly do not recommend after these charges and extra charges and hidden fees!!!!!!!!!!!

John C. 
Évaluation :
2

The employee that helped me at check in when I picked up your vehicle was not the most helpful. He failed to tell me that I needed to inspect the vehicle prior to driving off and he seemed genuinely unhappy with his job. He doesn't represent your brand well. I will stay away from this UHaul location and might even pay more at Penske so I wont have to deal with this negativity on such a stressful day.

JORGE C. 
Évaluation :
5

Always a great location to rent a truck from. Can always depend on them to help every time I need to rent a truck. Kudos to the employees working Saturday and Sunday morning.

Kim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Manny helped me and was great! Friendly and very considerate. He was also respectful and even thanked me for my service in the military.

Lyle R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris B. 
Évaluation :
5

The truck was perfect and easy to drive from gilbert Az to las vegas. Gas mileage was much better than expected. Seats were very comfortable. The staff in Chandler were very friendly and helpful. Great experience.

MICHELE W. 
Évaluation :
4

Helpful and jock pick up

charles` D. 
Évaluation :
5

Team is awesome

Charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd D. 
Évaluation :
5

Thanks for the great service!

ellie A.  |  Expérience générale 
Évaluation :
5

I'll be using this company location again next year!

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN L. 
Évaluation :
3

I was a bit unhappy having to wait for a truck when we had an appointment to pick-up the truck at a certain time. When you are moving, you are likely to be in hustle mode so waiting for about 20+ minutes was kinda a bummer. However, staff was nice and apologetic :)

Jamie C. 
Évaluation :
5

The staff at this location was very helpful and understanding about my frustration with the Uhaul equipment that I rented.

Pierre H. 
Évaluation :
5

Great customer service very easy to work with will always use this location even though it's not my closest location I live in Mesa and will drive to this Chandler location every single time

Edwin Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONYA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd S. 
Évaluation :
1

Honor the original contract you make with your customers. My last experience with uhaul was more than enough to make me want to pay more to go to the competitor.

Bryan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra B. 
Évaluation :
5

ran really smoothly and clear this locations focus is uhaul

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREN R. 
Évaluation :
4

I have never used a storage facility before so I have nothing to compare it to.

charlotte l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

When I arrived at the downtown Chandler office there was only an hour till close. The staff was outstanding. The assistant manager helped me back into a spot so my wife and I could unload. While unloading time was running out and instead of telling us to wrap things up we are closing the gentleman who check equipment in helped us unload. This type of service was great. Thank you to the entire staff at that location. When needed I will use that location again. Thank you Diana & Mike Bernard

Michael B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorraine O. 
Évaluation :
5

Everyone and everything was great.

JOSEPH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmed N. 
Évaluation :
5

Easy to return and the employees were very kind and welcoming

Taylor F. 
Évaluation :
5

I was checked out and hooked up in 10 minutes

Monte P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nerina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAZRUL T.  |  Expérience générale 
Évaluation :
3

-Need better lighting; area of my unit was pitch black. -Need to be better descriptive online; I didn't know that the units were actually are the back of the truck ,just laid on the ground. Having unit in a pitch black and the gate being left open due to non-operational is really creepy for me (woman) to be there by myself! So it really depends on the size unit Someone would need if I would recommend this facility and if they're lighting has not changed on if it's a woman that needed a unit at the facility! But overall, nice facility and yes during the day I felt safe! I would recommend facility!

Jeanne t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory M.  |  Expérience générale 
Évaluation :
3

Service was good until the customer service representative took a personal phone call while we were sitting at the desk going over paperwork.

Keith J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAZRUL T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George O.  |  Expérience générale 
Évaluation :
4

Appreciate the help during a difficult moving time. Thank y'all. Stay well & safe.

jennifer m.  |  Expérience générale 
Évaluation :
5

This is my location of choice. I always get good service.

Betty E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April B.  |  Online Move In 
Évaluation :
3

Really dont think I was offered the insurance and when i moved my things out the storage my daughters entire bedroom furniture was soaking wait from the leaks inside the unit. Other than that everything else was good. Staff was always pleasant and helpful

Michelle H.  |  Expérience générale 
Évaluation :
5

This location very nice! However my experience with u- haul has been absolutely awful!! Your call center numbers are use less my stuff was missing for a month with no one that could get in touch. I would not use the u boxes again because of the HORRIBLE customer service. I suggest getting more bodies at your actual location and get rid of the phone so called " customer service" people. Feel free to contact me. It's because of the nice man Justin that works at Chandler that I decided to keep my stuff there.

Sara S.  |  Premières impressions 
Évaluation :
5

Although I had some problems at the pickup location the guys at the Chandler location made up for it was very nice and extremely helpful. Glad I choose that location. I would recommend that location

Michelle H.  |  Premières impressions 
Évaluation :
5

The office personnel were very helpful. Thanks for helping me.

ann a.  |  Expérience générale 
Évaluation :
2

We moved from out of state and had to put our stuff in storage as our new home is not ready. They are rather expensive compared to others but convenient to our new home.

Thomas K.  |  Premières impressions 
Évaluation :
5

Staff was very helpful

Thomas M.  |  Premières impressions 
Évaluation :
5

Very quick and I’m depth service

Kyller G.  |  Premières impressions 
Évaluation :
5

Charles helped me make an informed decision about storing my belongings. He was kind & professional.

charlotte l.  |  Premières impressions 
Évaluation :
5

When we arrived an employee showed no clue he understands anything about customer service or treating people; Manny B., however, provided outstanding customer service. I cannot thank Manny enough.

Tom F.  |  Premières impressions 
Évaluation :
1

My battery was stolen from my vehicle

prince m.  |  Expérience générale 
Évaluation :
5

xxxxx

KEN S.  |  Expérience générale 
Évaluation :
5

Everything was excellent

EDWARD S.  |  Premières impressions 
Évaluation :
5

it was always clean and the guys were always helpful, friendly and very professional.

Devon M.  |  Expérience générale 
Évaluation :
5

Excellent ! Staff went out of their way to make sure I was happy and taken care of.

Debra H.  |  Premières impressions 
Évaluation :
5

Staff super friendly but when you call the store always transfer you to another place and not convince

IVAN M.  |  Expérience générale 
Évaluation :
5

Everything was AOKAY

Robert V.  |  Expérience générale 
Évaluation :
4

Very good, courteous and helpful staff

melissa t.  |  Expérience générale 
Évaluation :
5

Merci

Ahmed M.  |  Expérience générale 
Évaluation :
5

Customer service, top notch! Super friendly and helpful! Supportive to the local community! But a little scary in the evening, fences don't have wire on the top, but weird people in units!

corinne s.  |  Expérience générale 
Évaluation :
4

Thank you for your kind help.

RASHAD K.  |  Premières impressions 
Évaluation :
5

Felt like going home!! Everyone was respectful and helpful. Great job!

joseph m.  |  Expérience générale 
Évaluation :
5

Very convenient

brad m.  |  Expérience générale 
Évaluation :
5

From the moment I entered the store until I returned the vehicle, excellence throughout.

MARIO ANDREW H.  |  Premières impressions 
Évaluation :
4

Courteous and rapid

Gwen W.  |  Premières impressions 
Évaluation :
5

Pprocess is always smooth & staff is very polite. only complaint is trying 2get someone on the phone at the actual location & the call center keeps answering & directing all my requests to the store.

Darshon H.  |  Expérience générale 
Évaluation :
4

The team was very professional and confident

marlon s.  |  Premières impressions 
Évaluation :
5

The Chandler location was clean, organized, helpful and had some of the best customer service I've ever experienced- from the greeting at the desk to getting help at storage unit- they were AMAZING!!

andrea e.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Todd g.  |  Expérience générale 
Évaluation :
5

UBox worked great and the staff at each end was incredible. That would be Steven in Springfield IL and Justin in Chandler AZ.

Larry W.  |  Expérience générale 
Évaluation :
3

my u-box was not at the location that my confirmation email specified and it was not available when it was suppose to be

Marisa B.  |  Expérience générale 
Évaluation :
5

Great experience

Monique A.  |  Expérience générale 
Évaluation :
1

The entire experience was not good. Between the poor communication and the inability to get things done in the time that was promised, it is no wonder Pod has a better rating.

kim s.  |  Expérience générale 
Évaluation :
4

We were very happy with the staff at the Chandler location

lakeisha w.  |  Expérience générale 
Évaluation :
5

Your staff were great! And very helpful thank you.

robert d.  |  Réservation 
Évaluation :
5

Front desk staff, especially Janelle were very helpful, prompt and knowledgeable. They took care of my issue and followed up with me afterwards with a call. Exemplary customer service.

Soei S.  |  Expérience générale 
Évaluation :
2

My shipment was delayed 4 times. No one called me to tell me the shipment would be late. I went to the branch 3 times, made multiple calls and could not get a response as to why it was late.

Annie K.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful from Alaska to Arizona

Robert V.  |  Réservation 
Évaluation :
4

I was satisfied with this U-Haul facility.

Kendall C.  |  Expérience générale 
Évaluation :
5

Working with Justin was easy yet professionally done. I will work with uhaul again very soon.

CATHERINE B.  |  Expérience générale 
Évaluation :
4

Reasonable service.

STANLEY B.  |  Expérience générale 
Évaluation :
1

My belongings along with my bank information was stolen from the uhaul because someone came in paid the bill and took everything out of the van without my ID, without me being present !

JAMES B.  |  Expérience générale 
Évaluation :
2

I was told the first month was free. They still charged me. When I signed up too I asked to be on monthly autodebit. The gentleman said it wasn't an option even though I pointed it out on waver.

MICHAEL H.  |  Expérience générale 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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