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My Agent who assisted me was AMAZING!! I've rented many times, but she was hands down the best I have ever had from Uhaul. She deserves special recognition!!
Keep doing what your doing! If it aint broke dont fix it. Thanks again! You guys rock!
Customer service was excellent
Easy to book, friendly staff.
I asked for as utility dally and received a regular one. Otherwise everything was okay.
There was only one employee to help multiple customers, so there was a long wait to get the equipment after I had to travel to a location I didn't plan to travel to. I reserved a 15' truck but was switched to a 10' truck at the last minute, which was far too small for my move and I was forced to make multiple trips, thus racking up additional miles that cost extra
Nothing cery satisfied
Again superior service
i only go to this location when they have equipment i need since unfortunately i have received poor service from both female front employees. guest service is certainly not a focus for these employees; fyi i received exceptional service from 2 male employees who received return of equipment - both were extremely helpful and very friendly. these 2 employees are definitely the ones that should be front facing as they clearly understand being polite and positive with the guest. thank you for receiving this feedback.
Helpful friendly staff. Equipment ready to go & easy return process. Uhaul has always been my 1st choice.
Very good customer service I enjoyed my experience
Great service! Well kept equipment and store front.
Very rude and and disrespectful male staff when returned the van. Will not rent to this place.
The lady that check me back in was not very customer service had a attitude try to over charge me on the miles
Everything was great the customer service was excellent
The staff at this location was helpful, friendly and efficient. The car hauler we rented was well priced (about $75 with insurance for 12 hours) and VERY well designed and easy to load and secure, and tracked, turned and stopped very well. We hauled a Subaru Outback and pulled with an older diesel F250.
You're already doing an excellent job. Great customer service at this location, 1327 W. Texas Street, Fairfield, California.
I rented a 6 x 12 trailer and two of the tires did not have legal tread one blew late at night out in the country I had to wait by the side of the road for 2.5 hours. Then I rented a car carrier the tires were good but two of the tires one one side were low 30 psi not 65 psi I had to unload my car and fill up the tires before I could tow. The people were good the equipment was shit. I would tell some one to run away fast !!!!
Very nice staff and willing to help
Ridiculous that they won't let their customers use the restroom during the pandemic. This is poor customer service. It doesn't take much for a company to add an additional step in sanitizing for the convenience of their paying customers. Since sanitizing each truck after every rental is standard procedure, this same step can be done for any customer needing to use the restroom. Spraying Lysol on surfaces and letting air dry is not time consuming.
Didn't find out until the morning of the pick-up that the location had changed. No phone call to alert just happened to check e-mail. However, service was great and folks running the location in Fairfield were very friendly and professional.
I wouldn't ask for the driver's information and a second person's information. Why was that needed? We have used other locations, and this has never been required before. Another issue was when we brought the trailer back, the gentlemen who did the inspection wasn't wearing his mask. It was hanging below his chin and he was standing about two feet from us. In the future, I will go to any other uhaul location, even if it means going way out of my way.
Windows need to be clean, SAFETY FIRST.
They were the best help on a day I needed them . thank you. Linda Slatt
Nothing much everything was made easy by staff
Great customer service. Very well organized and responsive to customer's needs!
This facility is operated by fine people. They are very understanding. Because I followed the contract, which isn't difficult at all, they were very gracious for the shape of the returned vehicle.
For the next reservation, I would rather like a call about not having the reserved equipment at least before noon so that customers can reserve them at a different location with enough time.
The check in by phone may be convenient for uhaul but it was a pain in the butt for me. It was too bright outside and I couldn't see my phone
I had a flat tire on the trailer....I waited over 2 1/2 hours!
Nothing at this time.
Called to tell them I was going to be about an hour after drop off due to my storage being closed, they assured me it was okay because I was worried about fees. They charged me for another day and im just irritated that they dont keep their word.
The pickup location was very far from my origin. However, UHaul added mileage to cover the distance.
Friendly customer service person very helpful lots of information
Very accommodating and helpful
Good customer service!
Install backup cameras on the trucks. If you're alone and have to back it up, it is nerve wracking.
Had no problem ! Vehicle was ready and gassed up!
The person who checked my truck in charged me an additional 10,000 miles in error. My credit card was charged $12,000 when I rented the truck for 8 hours and drove 25 miles total. I have to deal with my bank charges (over limit fees) and no one at UHaul cared. They said I had to “take it up with my back†even though it was their error. I'm pissed! I'll never use them again. AND I'll tell everyone I know what scum they are.
Very friendly and expeditious front desk staff. Drop off was a breeze!
I think that the people that I was in contact with was under standing knowledge.
I don't know if you can improve the service because it was great. The auto transport was so easy to use and it towed fantastic. The attendant really knew how to handle her job.. I am very happy with everything. Bob
Called and Offered an earlier pickup. No mention of additional charge. Lock on the back is broken. I didn't know until I caught a stranger trying to break in. It does not lock. The manager calls me about reporting the vehicular stolen because the employee did not update the file to return 22SEP20 like I asked. Worst experience with U-Haul out of 20+ uses.
This locations employees do not make you feel welcomed and I was racially profiled
Give a discount to customers who give you good business.
The van had unmarked big scratches both sides, exterior wasn't washed, interior was nice and clean. The van (26') was high mileage (192K), and the ride - depending on the road surface- was rough at times with big forward/backward roll/shake, looked like suspension/shocks needs servicing. Note: I walked in for a 20' van without reservation, they seemed to be fairly booked, I was happy to they could accommodate me. Service was excellent and courteous, return was super smooth.
The husband and wife team has always been kind and funny enjoyed the conversations we'd carry on at times I'd purposely go in to pay my storage bill just to stop by and chat. Now the office is down the street and ran by U-hall basically pay by ph. Still great service
Staff is SO kind & professional! The facility was impeccable, clean & very well maintained. I’d go through these guys 10x over!
I have nothing but praise for the service and attention I received in my almost 10 years of using your storage unit. If I have the need to use one again you will be the only place I will look too. Thank you
I told my friends that it’s the most reasonable in price to rent everyone else is $100 or higher. The unite was a good size. Very quite place I would rent from you again.
I appreciate the staff at the Fairfield location. They've always been knowledgeable helpful and kind. Godfrey M.
Great experience.
None
No problem with the storage unit, but I tried to rent 2 trucks from the same personnel and they ended up cancelling one of my reservations and then would not help me to rent another truck. Shame!!!!!
Very nice staff very helpful.
great staff good facility thankyou!
Very nice an helpful!
Nice people, well maintained
Customer service was excellent on both ends. The truck was easy to drive and mechanically sound.
i did not like it when ofc closed
Over charged
It was a whole lot better before UHaul took over, I rented a unit in the forst place because it wasn't a huge corporation, it was a local small storage place. UHaul ruined it.
Had a great experience with this UHaul facility. Staff was very helpful and made sure everything worked well. Would definitely recommend them to friends.
