Customer Reviews for U-Haul Moving & Storage of Downtown Greenville

4 019 évaluations

529 Wade Hampton Blvd   Greenville, SC 29609
(Bob Jones Univ)

(864) 233-8319

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(864) 233-8319

529 Wade Hampton Blvd
Greenville, SC 29609
(Bob Jones Univ)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Excellent service à la clientèle. Great trucks and lots of them.

MARY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN G. 
Évaluation :
3

Again, there was a change with the drop off location, as the on online, as well as when I called them to confirm that they stayed open until 7pm.

APRIL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY B. 
Évaluation :
5

Great customer service at the front desk/cashier station.

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID JOSEPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
5

Best customer service ever!!

Richard M. 
Évaluation :
1

I went to return my rental after hours and there were no parking spaces available. Miraculously parked my 20ft uhaul in the only space available. Just need clearer instructions on where to leave rentals for after hours.

Laura B. 
Évaluation :
5

Very quick and courteous customer service with zero issues!

GREGORY P. 
Évaluation :
5

The service was great. The employees were very professional and on top of their game. I've used three uhaul locations in this area and this one stands no.1

GEORGE H. 
Évaluation :
5

The only thing at issue was that the original truck assigned had a cracked windshield which I caught before leaving the parking lot. I was quickly assigned a different truck without issue. Great customer service!!

Daniel H. 
Évaluation :
5

A lot of your representatives are great to work with, thumbs up! You do have one that thinks she owns the cargo van and gives us a hard time when trying to rent. Other then that, great service!

Garland W. 
Évaluation :
4

While I would recommend this location, I will probably not rent from U Haul in the future. Using the website is an excercise in futility and frustration. Picking your preferred drop off is impossible 75 % of the time. Then when there is is a change to pick up location, the correspondence is NOT clear a change has occurred. Uhaul cost me an hour of wasted time and sent me 40 miles out of my way. Uhaul needs to CLERLY state the CONTRACT location has CHANGED, not simply state there is an update, or no verbiage at all that something has changed.

Jeffrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary P. 
Évaluation :
5

Great experience! Staff is friendly and helpful.

TRAVIS R. 
Évaluation :
5

Every single person that I came into contact at this facility was excellent! Everybody's willing to help me and be patient, they are great people!

MICHAEL O. 
Évaluation :
5

This is THE PLACE to do business with if you need rental equipment or storage anywhere in Greenville.. None of the rude, care-less attitudes you sometimes encounter at U haul.

Gary B.  |  Expérience générale 
Évaluation :
1

Horrible experience

Kyle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian B. 
Évaluation :
5

Dona did a great job with customer service. Our truck was ready to go and the checkout/checkin process was seamless.

RICHARD N. 
Évaluation :
4

I used phone to pick up and drop off. Never do that again. The uhaul site kept taking too long to load etc. Took forever.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K R. 
Évaluation :
5

Everything was great. The whole process was easy and the lady working was professional.

SEAN S. 
Évaluation :
1

I was an hour late and called ahead and they said that's fine we won't charge you, then they charged me…. Wow

Phoenix O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRA F. 
Évaluation :
1

We were refused guaranteed rentals multiple times due to us being a commercial company. We would go through all proper channels to make reservations and even follow up with the traffic center as well as the scheduling manager to turn around and be refused the vans because "Y'all keep the vans for 30 days or more which is a loss of revenue to the branch because y'all receive discounts when keeping for extended periods of time. Versus daily rentals allowed more money due to the mileage fees"

LEVERETT M. 
Évaluation :
5

Staff was very friendly and facilities were secured, clean and as expected. I would use this facility again if needed. Merci!

Christopher J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN S. 
Évaluation :
4

The person who hooked my trailer up should have known how to make the chains not drag on the ground causing sparks. After a man got my attention, hours after driving around, he told me I was sparking, and I was able to bungee cord the chains. I have been advised by someone at my drop off site that the ball could have been turned around and lifted higher, alleviating the problem. U-Haul should train their people to install the ball this way. As a 70 year old woman, I expect the professionals to know this.

DARNELL P. 
Évaluation :
4

S.O.

David M.  |  Expérience générale 
Évaluation :
5

Very friendly, professional, attentive, responsive and approachable even when busy. I appreciate the service.

Jannon T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lowell C. 
Évaluation :
5

Dona was very nice and so were the guys!

MARIA S. 
Évaluation :
5

There was a long line of customers, and the female Sales Clerk I was in line with, went outside and got another Sales Clerk to come inside and open another register. He did! That reduced everyone's wait time and made everyone very happy...including me! TEAMWORK... it still exists!!! HOORAY!! She also checked me back in when I returned the equipment, and was very helpful and pleasant to work with.🙂

JEFFERY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN W. 
Évaluation :
3

I have a company Bryant Logistics with corporate rates. We had to put it in my personal name because they had a problem with the reservation when we picked up the truck . I called the manager of traffic department Michael Sprankle to get changed over to my company account multiple times and it never was changed. I am going to try again to get on corporate account.

Tyler B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
4

Definitely feel like UHaul could improve by making one way rentals more convenient for turn in at all locations versus just 2 in the Greenville Sc area.

David M.  |  Premières impressions 
Évaluation :
5

S.O.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Owen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN J. 
Évaluation :
5

The overall look of this Uhaul location is not attractive. However, the personnel were great and kind and helpful. Great experience.

Kathryn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shelley R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIKA B. 
Évaluation :
4

This location is clean and the associate helpful. I was; however, told by my confirmation call the night before from U-Haul to pick up the rental truck at a different location. On arrival this other location had a "closed" sign but the door was open. The place reeked of cigarette smoke and the owners told me they were closed and were unable to give me the truck that was sitting outside. They said THEY told U-Haul the night before they'd be closed and the reservation was at the above Wade Hampton address (where I'd originally requested on the reservation)! Had to call and confirm that they indeed had the truck since I was having movers load it the next day for an out of state move. Drove THERE and got the truck. The Wade Hampton location was nice and helpful. U-Haul, you need to get yourself organized..this was extremely distressing prior to a big move!!

GRACE P. 
Évaluation :
5

Excellent service à la clientèle

OMESHIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM E. 
Évaluation :
3

The truck rental I requested was not given to me. When I expressed the discrepancy and voiced my concern regarding my safety driving this larger truck I was laughed at and brushed off.

RICARDO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA B. 
Évaluation :
5

The staff was incredible helpful and attentive. Thank you so much!

Diana P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHERYL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rob L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIDIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIRLA L. 
Évaluation :
5

Wow! This is my second time using this locaiton and both times the service and ease of use was above and beyond! I will definitely use this location again as well as recommend it to others! Merci!

Jenniffer G. 
Évaluation :
5

Keep up good work

Charles H. 
Évaluation :
2

One was and one wasnt

Alan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia D. 
Évaluation :
5

Employees greated me right away and provided clear instructions on where to drop off the U-haul trailer. They unhooked the trailer and were friendly and professional. Easy to work with and quick!

JOSEPH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

U-Haul my visit at U-Haul was great I was in and out fast with great pricing I actually left for another stores facility which I won't mention but I had a great overall experience with you all and one of the young guys the staff looks like he was training another person was definitely great so five stars for me

francis o.  |  Premières impressions 
Évaluation :
5

The guys there were great to deal with, no complaints at all.

LOWELL H. 
Évaluation :
1

Poor customer service

quandella W. 
Évaluation :
5

Very friendly and quick service. Pretty much a drive through to drop off the trailer. Less than 5 minutes…

WILLARD F. 
Évaluation :
4

This particular location was very kind and helpful however I reserved the uhaul at another location (1868 woodruff rd) and when I arrived there were no trucks. I was rerouted to another location and called before I arrived due to the lack of organization by corporate and was informed they didn't have the uhaul either. I called the original location to get the number of the gentleman that rerouted me so I could speak to him and they would not give me his number but said he would call me. HE NEVER DID! All I received was another text rerouting me to my third location. I was highly disappointed in the service I received by uhaul corporate. Don't plan to ever rent from Uhaul again!

BETHANY S. 
Évaluation :
4

Today with the truck given was inexcusable. It was driven last than 7 miles before experiencing mechanical problems. I called roadside service and was told it would be 90 minutes and no one showed up. I do not feel I should be charged the amount of the rental. This rental was made on the 24th, time enough to check the condition of this truck. I did not get the truck until the 26th. I had to leave leave the truck in my office parking lot. What a difficult day.

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REX S. 
Évaluation :
4

Great service. Thanks

FRANK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL M. 
Évaluation :
3

Front desk was efficient but not personable. Average service, but my questions were quickly shot down as if i should already know it, just seemed like my rental was very inconvenient for the staff. Nothing bad, just not a great experience either quite honestly.

Jennifer P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle B. 
Évaluation :
4

Reserved 15 ft but recvd 21 ft. Even though I had a reservation. Gas cost was much higher than expected due to much larger truck. Also much harder to drive for 12 hours than the smaller reserved truck.. was told correct size was not available.. with current gas prices move cost was much more expensive. The app doesn't work for android.. took a lo g time to che k o. Throuvh app,, unable to upload pictures or dispute any damage due to app not allowing g photos.. at the end still ha to go I. And start over with a rep anyway,, waisted time and caused frustration.. Dolly and pads were not in truck as I was told they would be with contact less pickup. Pickup was not contactless, still had to go in and ask for keys.

riley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
4

The final charges were monstrous, far higher than I was led to understand on the phone when making the reservation. UHaul insists on adding days that are not needed, and surcharges for crossing state lines that are never revealed or even explained. 2,5 days, 950 miles should have been at most $1 010 plus any insurance and taxes, but the bill is for $2 500! So, I am essentially done with ever using UHaul for any distance at all. Very negative experience.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORNELIUS V. 
Évaluation :
5

Nothing. You are very profession. Thank you.

Richard G. 
Évaluation :
5

I don't ever write reviews, im not that kinda person, but the young gentleman that helped us was outstanding. I loved his positive attitude and willingness to help. Because of him I walked away smiling after a rough day of unpacking and driving. Uhaul is very lucky to have him as an employee. It's people like him that make customers come back.

Adam B. 
Évaluation :
4

B & N Truck repair never showed up at there location after calling to confirm the day before picking up the trailer. I had to drive 20 minutes out the way to get and return the trailer. The staff @ Greenville location were good to work with and handled everything.

Lowell C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nina A. 
Évaluation :
5

Mike installed a new hitch on my car, and did a great job. He fit me in his schedule quickly. He also attached the trailer. The trailer was in good shape and worked well. The staff of this location was friendly and helpful. Would definitely recommend.

James O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

QUINCY J.  |  Expérience générale 
Évaluation :
5

Mike was Extremely helpful I would definitely go back there again.

CARL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EMILIE W. 
Évaluation :
5

Everyone was helpful and very nice.

Jay G. 
Évaluation :
5

Super easy pick up and drop off experience. Great location.

LISAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard O. 
Évaluation :
2

Trent was rude. And I was trying to call customer service to get the situation resolved. When I was moving the pickup time had to be rescheduled and the unit size for storage was not correct size. Customer Service put the wrong size. Trent ( owner) said unit size could not be changed. Put a lock on storage and called police. Very unprofessional actions and he made a negative remark about my hospital visit and my dog dying. It was not call for. Unethical actions

Tarita C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

toni m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orlena S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory A.  |  Expérience générale 
Évaluation :
5

Friendly staff, available units and convenient location.

Gregory A.  |  Premières impressions 
Évaluation :
3

People move after 10:00pm, You should let your customers know access hours or allow us to access to what we pay for

Joshua B.  |  Premières impressions 
Évaluation :
3

The facility is rodent heaven. I expect some but most or my stuff had rodent residue on it

ERIC L.  |  Premières impressions 
Évaluation :
5

Deneatria and Donna were very helpful is getting my storage area started. Merci.

KEVIN B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew b.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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