Le client n'a pas laissé de commentaire.Andre J. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Downtown Hickory
Pour nous contacter
Hickory, NC 28602
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Was charged twice for the rental and attempted to have the store correct the charge on three separate occasions.JASON A.
First reservation did not have a truck and had to go to this place. Added 35 miles to my usage. Rented pads were not on truck.CHRISTOPHER M.
Le client n'a pas laissé de commentaire.Michael P.
I was unable to get through via phone at any time, on different days.WILLIAM F.
Katie was very helpful.PETER M.
Le client n'a pas laissé de commentaire.Janet M. | Expérience générale
When I arrived after hours to turn in the truck my instructions was to submit some information via my mobile device while I was still with the truck at the drop off location. This website for UHaul was not working and I was unable to connect. I called this location the next morning 5 times to make sure they found the truck on their lot, etc but they never answered. Otherwise this location has always been clean and the personnel very helpful.BENJAMIN J.
Clean, safe. Staff were very helpful and efficient.William F.
Le client n'a pas laissé de commentaire.Dayton P.
Le client n'a pas laissé de commentaire.Thomas M. | Online Move In
Excellent experience all the way around.FRANK L.
Le client n'a pas laissé de commentaire.Kelway H.
Le client n'a pas laissé de commentaire.Susan G.
The vehicle I reserved and was confirmed was not available at the correct location. Instead of bringing the van to me, I had to drive the extra time and distance out of my way to get it. They also didn't have the hand truck I reserved and NEEDED. Online pickup and drop off was a pain.Joe H.
I do all my business in NC at this location only. I always get the best service, never no issues and fast, prompt and courteous every time.Eric O. | Expérience générale
Nice place to rent trucksNESKIN E.
Great service, easy drop off. The agent was terrific!John M.
Great Service, friendly staff. Very impressed with the easy checkout.John M.
Le client n'a pas laissé de commentaire.PATRICK P.
Had to go to 3 different locations.Ashley I. | Premières impressions
Why do I have to pay 5 $Safe trip fee when I paid for insurance? (That's a rip off)GARY L.
When I picked up my truck it had , according to the fuel gauge 1/4 tank of fuel. I put in 15,00 $ of gas at 2,40 $ a gallon. The gauge never moved. When I returned it I told the inspector HAWK was his name, that the gauge didnt work because it never moved. He said he would reimburse me. I told him no need just wanted to make aware of the issue. he said my charge would be 116,00 $ . Then I got billed for 169,00 $. Tried to explain again to the lady i talked to but no results. WILL NEVER RENT AGAIN, AND I WILL MAKE SURE ANYONE I KNOW WONT RENT EITHERMICHAEL P.
Hawk was excellent! Very kind, helpful, and funny! Location was clean. Would 11/10 recommend that uhaul location.Bridget G.
Very courteous and helpful!MICHAELGENE B.
Le client n'a pas laissé de commentaire.Sirenio S.
Hawk was great.WESLEY S.
Le client n'a pas laissé de commentaire.Joseph S. | Expérience générale
Great servoceDemonte M. | Premières impressions
.Demonte M. | Premières impressions
Le client n'a pas laissé de commentaire.Kelsey P. | Premières impressions
The placed was closed. Saw a for rent sign on the door. Had to go to another UHaul.Mark G.
Great experienceandrew P.
Excellent customer service at this location. Hawk is friendly, fast and knowledgeable.Edward F.
Customer service was excellent. I will returnPHILIP A.
This is the store I ordered from (542 Main, Hickory, NC) and the store I went to pick up the trailer, but they didn't have the reservation! I was grateful there was one there they were able to let me use. Hawkins was very helpful in transferring the reservation. He did a great job of securing our plans to return when we need another rental!HAROLD M.
Very dirty on the insideMechelle N.
Le client n'a pas laissé de commentaire.Ashley S.
Le client n'a pas laissé de commentaire.John S. | Expérience générale
Le client n'a pas laissé de commentaire.LECOUNTE T. | Expérience générale
Le client n'a pas laissé de commentaire.Adam R.
Rozelle was awesome to work with! Courteous and professional. Would recommend anyone to rent with her.Marty H.
The general manager and lady work there were great helpers! Friendly and understanding my needs!Christopher P. | Premières impressions
Le client n'a pas laissé de commentaire.June S.
Le client n'a pas laissé de commentaire.JEANNE C.
Le client n'a pas laissé de commentaire.LaDawn C.
I couldn't figure out how to maximize my time and miles so that I didn't make a big mistake with the bill. It turned out fine, but not by my doing. I was unsure and a little nervous about how the final invoice would look.PATRICIA W.
Le client n'a pas laissé de commentaire.Letrenda P.
Le client n'a pas laissé de commentaire.donna T.
Le client n'a pas laissé de commentaire.Brent W.
Le client n'a pas laissé de commentaire.Leanna B. | Expérience générale
Great facility, but moreover, a great staff. Incredibly nice, professional, friendly, and helpful. I would definitely recommend this location.William D. | Expérience générale
The customer service was professional and outstanding!LECOUNTE T. | Premières impressions
Check-in person was very friendly and prompt. Young lady, but very attentive. Checkout was efficient and timely. Very clean storefront and well organized. Equipment maintained well and worked great. Highly recommend this location!James P.
I delt with two locations in the last two weeks. Had a bad experience at both.Ronnie W.
I reserved a 20' ft truck about a week ago. We arrived at the location and the truck was given to someone who didnt have a reservation....seriously???? So I was told I had a bad attitude. Hmmm well don't give away a truck that has been reserved. Anyway we got one but it had damage. I think their people need more training.Eric B.
Perfect place for storageLori K. | Expérience générale
Le client n'a pas laissé de commentaire.Melinda S. | Premières impressions
I had a wonderful experience at this visit, there is nothing to improve on.... just keep doing what you did at this visit, excellent customer service.Karen B.
Le client n'a pas laissé de commentaire.Guy S.
Le client n'a pas laissé de commentaire.JACKIE B. | Premières impressions
Need more 4 wheeled carts/dolliesjohn S.
Le client n'a pas laissé de commentaire.janet f. | Expérience générale
Loved dealing with the staff, very helpful and friendly. They all need a raise!!Kim D. | Expérience générale
Le client n'a pas laissé de commentaire.Todd G. | Expérience générale
Le client n'a pas laissé de commentaire.APRIL B.
Le client n'a pas laissé de commentaire.CHARLES M.
N/a The gentleman who helped check in the vehicle was very friendly and helpful.Justin E.
Brandon was great!! He really personalized everything for us, he was working in our corner every step of the way. He did a fabulous job, recommend him for advancement!!!!!!!Richard P.
Le client n'a pas laissé de commentaire.Lester W.
The people are always great and super helpful. I've had several storage units with them over the years.Roberta C. | Expérience générale
Le client n'a pas laissé de commentaire.SCOTTY V.
Le client n'a pas laissé de commentaire.LINDA C.
I picked up the truck with just over half a tank of gas. Drove it approximately 10 miles total. When I received the bill I was charged for 17 gallons of gas. I won't be recommending this location to anyone.Michael M.
Have used this location multiple times. Very friendly and worked hard to get the contract fixed due to the incorrect trailer number being used. Would recommend this facility to anyone.Douglas P.
I was overcharged by almost one month after notifying the facility that I was moving out in person. I received a phone call from the office almost after I moved out trying to collect another payment. I would appreciate a full refund.Jackson J. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT M.
Slow customer service only one lady working desk long wait. She was very friendly though!MALIA V.
One thing that is frustrating is that it appears that the loading dock doors do not work after a certain time of the day. I have gone many times around 6 or 7 and the door would not open.Christey K. | Expérience générale
We dropped off after hours and do not have a lot of feedback on this location.REX P.
Le client n'a pas laissé de commentaire.Dana S.
Do the same to all of them !Clyde G.
I was informed that I would not be charged for an extra day when I called to let staff know I would be 2 hours later than scheduled drop off time. I noticed the charge after I left and received an email notification. No one informed me this was going to happen. Substandard communication.William E.
Le client n'a pas laissé de commentaire.Peter P.
The young man in the office (his name escapes me- unfortunately, my memory for names isn't what it used to be) was extremely helpful, and very courteous and friendly.Brooks S. | Online Move In
Good place good peopleAnthony F. | Premières impressions
Le client n'a pas laissé de commentaire.Margaret V.
Le client n'a pas laissé de commentaire.Natasha H.
Le client n'a pas laissé de commentaire.Richard S.
Le client n'a pas laissé de commentaire.ANTHONY P.
Service provided was extremely knowledgeable about the product and service exceeded our expectations.Richard W.
1. U-haul app did not work. I could not upload photos of wrong mileage and fuel level; and small dent on the front of the truck. I ended up calling the attendant onsite to help me. With a 9am appointment I only left the lot at 10:00. [I did only start the process at 9:10 after finding the truck]. 2. I ran late, because I started late. Might be charged for whole more day. 3. When I returned the truck I could upload photos, but because I could not upload the pictures in the am [which I still have] I was charged a fee for not fueling the truck. I indicated as much in the comments. Not sure what next steps will be. SUMMARY: I will NEVER use the app again. If it turns out it is the only way to rent without having to pay a 'convenience fee' I will take my business elsewhere. Using the app is not worth the hassle and aggravation. While I was struggling to check the truck out I remembered why we rented a Budget truck the last time we needed to haul stuff.Charmaigne V.
Employee was rude,not willing to check me in and not very nice at all. She is trying to charge me for fuel even though there was a note in my contract not to be charged because my original drop off point is out of business.larry T.
Le client n'a pas laissé de commentaire.James B. | Expérience générale
Le client n'a pas laissé de commentaire.Eric P.
very kind and friendly. I would always use this location.Sandra D.
Le client n'a pas laissé de commentaire.David W.
The location isn't the best - there is not an easy egress to the yard so I could see an extra employee to handle the yard work while the other mans the office. It would make wait times shorter.Kenneth E.
Le client n'a pas laissé de commentaire.Steven S.
Le client n'a pas laissé de commentaire.Garry T.
Le client n'a pas laissé de commentaire.Laura P.
Le client n'a pas laissé de commentaire.Cynthia M.
Very helpful with all my questions & great staff.Janet B. | Premières impressions
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.amber b. | Expérience générale
Le client n'a pas laissé de commentaire.Clarence B.
Everything was amazing. My first time renting in decades and the ease of it was wonderful.Lori D.
Very expensive for just 4 hours. I almost go double charged.JULIE S.
The radio and the power plug were both not working. That made for a very long 400 mile day!MARK L.
Le client n'a pas laissé de commentaire.Barrett H.
The lady was very helpful and knowledgeable about your equipment. They had every thing i needed from boxes to hold down straps.Quay S.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Larry W.
Brandon checked me and back in when I returned the vehicle. He was extremely friendly, very helpful, and just a pleasure to interact with. Will definitely recommend this location due to his service.Jeremy K.
Le client n'a pas laissé de commentaire.Steven A.
One of the employees thought that it was professional to message me on Facebook about my storage unit. I think that's a little invasive so I cleared everything out and canceled my contract.Nikolai P. | Expérience générale
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.Cindy K. | Premières impressions
Le client n'a pas laissé de commentaire.Cindy K.
Quick, easy & safe!John B.
Le client n'a pas laissé de commentaire.ROBERT P.
Overall experience was ok. I was charged 25 $on my receipt for not folding the furniture pads back like i received them. The attendant when she called said it said to fold them back on the plastic bag they came in and also on a sticker in the back of the truck. Checking in is all on your phone now and i did not even see anyone when i dropped the truck off--if the customer service was still there i would have gladly folded the pads back but again no one was in sight with the customer service to mention that to me. The pads were not dirty and i think this is just another way for a company to make more money at the customers expense.MARK R.
Great service! In and out at pickup and drop off with no difficulties.carter J.
Le client n'a pas laissé de commentaire.Amy R.
Lakaia was very helpful and was excellent with customer service. The only thing I would change is that customers are notified if a gate being broken which delayed the process and lenght to walk. Also, not given a free month as it is advertised if you rent a truck and I paid 10 $more than the posted price. I don't trust the online website now when in the stores there are cheaper prices and the free first month.Sharon H.
Very friendly and accommodatingJEREMY W.
Le client n'a pas laissé de commentaire.Shawanna R. | Premières impressions
The lady that helped me was phenomenal!!!!!!!Kellie M. | Premières impressions
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.LEE T.
Your phone system sucks. I was on hold two or three times for anywhere from 20 to 40 minutes. Every time I tried to call for directions I've put on hold again. Need more operators or a different system. Not either hubs problem just U-Haul in generals phone systemJoseph H.
Le client n'a pas laissé de commentaire.Limitless Paintng llc P. | Expérience générale
Aretha is the bomb! She excels in the definition of what customer service should be about. Her warm smile, enthusiasm, electric personality, & overall knowledge made our experience a wonderful one. So seldom in today's society do we experience the love that Aretha showed towards us, her customer. I'm looking forward to our return visit in a couple weeks. I don't what her compensation is but it's probable not enough! This is the best experience I have ever had at a U-Haul or any other place of a customer service type business. I think U-Haul corporate should tap into her knowledge and personality to travel and help train & educate their corporate workforce. It would be money well spent. -Bill McBrayerBill M. | Premières impressions
Le client n'a pas laissé de commentaire.Robert K. | Expérience générale
Le client n'a pas laissé de commentaire.Justin C. | Premières impressions
Le client n'a pas laissé de commentaire.dennis b. | Premières impressions
This is the best storage and rental place I have ever been! The staff is friendly and profession. The storage units are clean and well kept. I can't give this place a high enough rating.Justin H. | Expérience générale
The associate was very friendly, knowledgeable, and helpful! Offered us water when it was so hot out.William D. | Premières impressions
Aresha was very helpful and professional.Claudine A. | Premières impressions
Le client n'a pas laissé de commentaire.Hazel S. | Expérience générale
Thank you Aresha and your team for what proved to bean excellent customer experience from start to finish! Highly recommended this U Haul location!Glenn M. | Expérience générale
Aresha went above and beyond to help me every time I had an issue!!! She is knowledgeable, patient, and extremely calm, no matter how busy they are. Everyone there is great, but she is top notch! Storage areas always smelled as if they were just cleaned/mopped. I always felt safe going in there alone!! IF i ever need storage again, I will definitely be back. Downtown U-Haul and storage by LR is definitely THE BEST! Thank you all for everything!!!!Eileen T. | Expérience générale
UHaul of Downtown Hickory exceeded my expectations. I had no problems at all there. The first time I stopped by to finalize my reservation during my initial move, the staff was friendly and helpful, and even called later to make sure I made it OK to my final destination an hour away in the mountains. The facility looked very clean every time I went there to drop off or pick up a few items for the months my items were in storage. The staff was helpful when I forgot how to use my access card between trips. The move-out process was easy and the staff was helpful. I haven't unpacked any of the boxes yet since I just picked them up yesterday, but during the move-out process, I didn't see any damage to the furniture or boxes I had stored. (That had been a concern after reading reviews of various storage places when I was originally looking for a storage facility.)Tracye L. | Expérience générale
Automatic door didn't work when I got there. Had to wait for manager to reset it. Otherwise customer service was great. Facility is very clean and in a safe location.William B. | Premières impressions
Le client n'a pas laissé de commentaire.Amy S. | Premières impressions
Le client n'a pas laissé de commentaire.Carrol P. | Expérience générale
Le client n'a pas laissé de commentaire.Mark P. | Premières impressions
Le client n'a pas laissé de commentaire.Andy W. | Expérience générale
Areesha and her staff were pleasant, helpful and professional in meeting our needs. They made our move seamless and stress free. The facility was emmaculate and well lit. Thanks for a great experience. Joe and Diane B.JOE B. | Expérience générale
The staff was top rate, very helpful and knowledgeable.Tom R. | Expérience générale
The family at U-Haul in Hickory NC is "over the top!" in all expectations. I have been a client for 5 years and have been treated with respect, kindness and generosity. Definitely a 5 STAR!! M. MurphyMARGRET M. | Expérience générale
Aresha was so helpful and explained everything so well! It is a very clean facility with excellent customer service!Leanna B. | Premières impressions
Laurie Largent is at the very least unprofessional, but more comparable to a liability. Her actions and aloof demeanor are beyond reprehensible. It is in U-Hau's best interest to let her go.Corey R. | Expérience générale
Aresha, in particular, and her staff are/were outstanding. From the start of the process with storage room rental to the reservation for the vehicle to move, Aresha was superb in every way!!J.R. H. | Expérience générale
Very good experience..Ann T. | Expérience générale
Very please with that facility, thank you very much!!!Enrique R. | Expérience générale
The girls there are friendly and professional. They're the reason for the rating. Not happy with reservations. P/up location changed & I was notifiers the NIGHT b4.Pablo R. | Premières impressions
Outstanding interaction with all Staff members. Facility well maintained and all Staff were focused on customer satisfaction.Samuel H. | Expérience générale
Ms. Aresha is wonderful!! So kind and helpful. I wouldn't hesitate to come back if I need storage again, thank you!chanel M. | Expérience générale
I appreciate everythin' that y'all have done and would recommend yer services to everyone I come across. Merci encore!MARY ALISHA B. | Expérience générale
Very well run operationDonald G. | Premières impressions
Everyone we dealt with was kind and courteous. Made dealing with U-Haul a real pleasure!Daniel L. | Premières impressions
Staff was very helpful with helping me with questions regarding storage sizes and cost. I was concerned with security and they were prepared to answer every question that I had.Wynema M. | Expérience générale
Aresha was extremely helpful and professional in setting us up for our big move from PA. We were very pleased with her assistance in securing a mover to unpack our rental truck. Low stress & smooth.JOE B. | Premières impressions
Representative was MORE THAN helpful - professional, knowledgeable and very accommodating - FANTASTIC facility. Clean, organized. MUCH appreciated for our needsSamuel H. | Premières impressions
Great place, no problems.Kaleigh C. | Expérience générale
Very well maintained! Aresha was very knowledgeable and friendly. She helped to make our moving bareable!Leroy J. | Expérience générale
A+Felicia P. | Expérience générale
Garage me throwing stuff because they did roof work over my unit.JOHN D. | Expérience générale
Thanks, we would recommend itDhanya R. | Expérience générale
Lady really loves her job & has a great attitude!!Wendy W. | Premières impressions
Great service!john r. | Premières impressions
Super friendly staff. My only complain-lock (provided by U Haul) that was on the storage unit only had one key, which we lost. There was no master so we had to pay 50 to have the lock drilled out.KIMBERLY J. | Expérience générale
Great people! They are easy to work with and the location is clean and safe. Access was easy and the staff always said hey whenever I saw them. Best storage/rental place I've been to.Douglas S. | Expérience générale
Excellent local staff...My issues of disappointment were related to inaccurate estimates of milage and additional charges related to minimal overage...Also, poor quality of tires resulted in problemsTim C. | Expérience générale
The manager and her assistant were very knowledgeable and helpful about the van and storage unit rentals. I hope to recommend this location to others.Dennis H. | Premières impressions
Definitely to expensive for a small until 5x10. Costed 70 $dollars a month. But didn't have a choice but there.Chad J. | Expérience générale
best facility andjimmy j. | Expérience générale
Aresha was Amazing! Quick, efficient, understanding. Overall a really good experience. I hope going forward it will continue to be the same!Daniel S. | Premières impressions
Staff are very friendly and helpful.jeremy j. | Premières impressions
Ms, McLean, the GM, is highly professional, most engaging with customers and extremely efficient. This facility is remarkably clean like nothing else I've seen. This is undoubtedly an A+++ operation.J.R. H. | Premières impressions
The people there were helpful. Storage space was clean. I had another hour to drive to my final destination in the mountains, and the person who checked me in even called me to see if I arrived OK.Tracye L. | Premières impressions
I was very happy with my experience.Paula M. | Expérience générale
Excellent customer serviceCraig C. | Premières impressions
Aeishya is wonderful and professional.Jeffrey C. | Expérience générale
We were very pleasantly surprised by the service, the cleanliness, and the security of this facility. I would strongly recommend this to anyone who needs this kind of service.William E. | Expérience générale
I rented a space for a short time and it worked out perfectly. Will definitely visit this business again. Thanks for all your help.Reggie T. | Expérience générale
The manager is excellent, professional and respectful.julio s. | Expérience générale
Our csr was very helpful and professional the building was so clean and well kept we decided to change our storage unit over to that u haul locationNora P. | Premières impressions
The young lady was exceptionally helpful and supportiveEDWARD L. | Premières impressions
The manager was very helpful and friendly.Wynema M. | Réservation
I had a great experience w/ UHaul, employee Tyreek did an excellent job of making sure I had the right storage unit . He answered all of my questions and I felt at ease completing this process. ThanksLAUREN E. | Réservation
This was THE most professional, courteous, kind, and knowledgeable group of people to work with for moving. Top marks for Uhaul Downtown Hickory. The Best ever.Don B. | Expérience générale
The agent was quick, efficient, and friendly. We were in and out in no time.Levi S. | Réservation
My initial experience was fabulous. I was treated with the utmost respect. Staff is very customer friendly and attentive. I will definitely recommend this facility. Merci.Janet B. | Réservation
It seemed like this Uhaul Storage was always open, with somebody always there to help us with questions or changes. And, it was always clean and nice.Cecilia B. | Expérience générale
Extremely well maintained facility, with a friendly and efficient staff. Je les recommande fortement!BENNETT C. | Expérience générale
The service at this facility through the manager was wonderful. Please let her superiors know that clients understand the quality of service received.Jennifer Y. | Réservation
Folks very goodpaul b. | Expérience générale
Staff was always very friendly and happy to help. Service was always quick and easy. I would highly recommend this location!Caleb R. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous vendons des centaines de produits qui facilitent les déménagements!
We have the largest selection in the industry!