Customer Reviews for U-Haul Moving & Storage of Downtown Hickory

982 évaluations

542 Main Ave SE   Hickory, NC 28602

(828) 256-0209

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(828) 256-0209

542 Main Ave SE
Hickory, NC 28602

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

TY did an outstanding job with both check in and return. He explained the processes thoroughly.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
3

Rat poison in locker we rented.

Marilyn and Michael S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSETTA J. 
Évaluation :
4

You could list the empty weight of the trailer on the trailer and also the ball size on the trailerEquipment was well-maintained and pulled great

KENNETH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald P. 
Évaluation :
5

Just super nice people. I have used this location probably 5 times in the past year for a variety of rentals. I have encountered different staff almost each time. Each staff member I have worked with has been genuinely kind, respectful and most of all helpful. Unfortunately I am moving 6 hours away tomorrow. I am going to miss my “friendly neighborhood U-haul center.”

SCOTT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl L. 
Évaluation :
5

Great staff!!! Very helpfull!!!

WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Ty was exceptional in his customer service skills. He was helpful, answered all of our questions, etc. Mikala was also very pleasant and receptive. I could not ask for a more pleasant experience. This is our #1 choice in Hickory!!! Thank you Ty for all you did for us. Mikala- best wishes to you!

Gail B. 
Évaluation :
5

Ty was great to work with, very helpful, and knowledgeable. Best U-Haul experience I have had in many years.

Isiah W. 
Évaluation :
5

Gas light was on when we got in it and also the oil change recommended light was also on. But other than that it was great. The manager Ty Ramseur was great

Shawn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKIE L. 
Évaluation :
1

The location was closed and wasn't notified. I waited 2 hours for a truck at another location. Instead of letting me rent a truck there they made me wait 2 hours for a truck from the location I had a reservation at. Very poor customer service and it will be the last time I do business with uhaul.

WILLIAM T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William E. 
Évaluation :
1

The location was closed when I arrived with a note to go to another location. Went to the other location and got the keys and had to go back to the original location to pick up truck. Then was charged twice for the metal hand truck. Only had one. Waited on the phone over an hour to get that refunded and never got through to a live person nor did I get my refund. Very disappointed.

KELLY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NINA P. 
Évaluation :
5

None Katie was very helpful.

KIMBELL H. 
Évaluation :
5

Very nice people working here. Helpful and friendly. For what I was doing, fair price paid.

DENNIS Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

keaira c.  |  Premières impressions 
Évaluation :
3

Do a maintenance check on your trucks before renting them out

Elizabeth B. 
Évaluation :
3

The rental was fine. I have emailed the recommended email twice about an issue with the billing and have yet to receive a response. I did notify this location of the fuel issue before leaving the location and was informed it would be easy to fix. I has been a week and not solution has been met.

JUQUITA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZANNE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chanda P. 
Évaluation :
5

Excellent service à la clientèle

Jeff C. 
Évaluation :
5

Needed multiple units the staff worked to keep my units next each other and close if unable. Great experience .

Ken C.  |  Expérience générale 
Évaluation :
5

The lady upfront was very nice and answered all my questions and I will recommend to this for my friend

Edwin P.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

extreme body odor in the truck. other than that all was great

KENNETH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl S. 
Évaluation :
4

While I appreciate a good work out, having to use the chain to close the broken garage door Was something I was definitely not ready for, the chain hurt my hands. What if I had a back problem? Or an older person? Thankfully I'm in good shape. And to find out it has been 3 weeks since the door is been broken. Is also not fair for the staff to be closing it for clients. Door needs fixing ASAP. If it wasn't for that my experience would have been excellent

Yadira W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA D.  |  Expérience générale 
Évaluation :
4

The car haul trailer had a flat left tire that was not up tp pressure. We had to take it to a gas station to fill, after that it seemed to hold preesser for the trip. informed the drop off location and they said they would check out. Other then that the service was excellent.

JAMES G. 
Évaluation :
5

The person working was extremely helpful and kind. Everything was explained well and clearly. I was very pleased. 😊

ROBERT F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

janet h.  |  Expérience générale 
Évaluation :
5

Katie was excellent. We moved-out because a storage garage became available in our complex. We have recommended UHaul to others.

Ron D.  |  Expérience générale 
Évaluation :
4

Easy access to storage bin. Helpful equipment on site. Fare price without increases every 6 to 12 months.

Dennis H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN J. 
Évaluation :
5

Great service. Easy check out and easy return. Not a busy location.

STEVEN B. 
Évaluation :
5

Great trailer. I would buy it.

WILBUR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM E. 
Évaluation :
5

Katie was not only professional, but friendly. Very impressive location.

STEVEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
2

Couldn't get my key for 2 1/2 hours past the original time. Then when we tried to return it the key didn't fit in the return box and nobody was there or available by phone to contact and therefore we were charged an additional day.

Cecilia S. 
Évaluation :
5

Great and smooth operation!

JOHNNY T. 
Évaluation :
1

I will NEVER rent a Uhaul again if I'm told I have to get it from 542 Main Ave SE Hickory, NC 28602. The truck was not maintained, smelled like the rear end was leaking gear oil. The back of the truck was full of cockroaches! No way was I putting my furniture in that truck. The CSR hung up on my twice when I called to get a replacement truck. Absolutely horrible experience. Should've went with Budget rentals!!!

DANIEL D. 
Évaluation :
4

The truck had leak somewhere in the bay portion causing damage to our mattresses and other items.

MICHAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXANDER M. 
Évaluation :
5

If a customer calls U-haul to extend the rental, put it the system so that the local businesses don't have to track down their trucks. You have a system in place and not utilizing it puts more work and stress on the local dealers. Luckily my local lady was amazing and understanding and didn't sound surprised, which makes me wonder how many other times this has happened.

Jennifer B. 
Évaluation :
5

Employee went out of her way to make us feel welcome, to help us check out the equipment (no cruise control, power windows, or power locks-not her fault), and to make some suggestions which help us get on our way.

Joseph Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha L. 
Évaluation :
5

Employees overworked

JULIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alister A. 
Évaluation :
5

Very efficient and accommodating Should the need arise, we would definitely use again.

REX H. 
Évaluation :
4

Excellent customer service.

DIANNA B. 
Évaluation :
5

Very helpful and friendly.

Thomas M. 
Évaluation :
4

Steve was a great help, and was awesome to interact with.

JONATHAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

The gentleman explained the procedure for everything very well; including billing, accessing the unit and restrictions such as food storage in the unit. He was friendly but also very knowledgeable and patient. I also noticed how he picked up random pieces of trash as we toured the facility.

Cathy F.  |  Premières impressions 
Évaluation :
5

I'll be back again soon

Richard C. 
Évaluation :
4

When we arrived we found out the unit we had reserved was not available. Upsetting to say the least. Brandon was fantastic working with us and getting us in a different unit, tho smaller. Had to dismantle something my husband had built which was not fun. But again I cannot say enough good about Brandon and his expertise and kindness!

janet h.  |  Premières impressions 
Évaluation :
4

I would recommend customers to take a picture of mileage before leaving with vehicle. I rented a pickup truck at 10:15 a.m. and returned it at 10:45 a.m. Google GPS had my mileage at less than 10 miles. When I returned the truck I was told I drove it 30 miles. I did not even have to put gas in the truck because the gas hand did not move. If I had driven the truck 30 miles, it would have needed gas before I returned the truck.

PAMELA Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

R. C. 
Évaluation :
4

Maybe recommend better service checks on the box trucks. The one we had was low on oil. Tough on the engines. Would last longer for your company

STEVEN A. 
Évaluation :
5

Everything was fine, no changes needed .

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHEM NOU X. 
Évaluation :
5

The attendant was so nice and so helpful. She was great. The location was in an area of town that did not feel safe. I was accosted by a man who wanted me to give him a ride when I was getting in the truck. A little scary since I am an older woman and only 4'10” tall.

MARGARET B. 
Évaluation :
5

No comments, but both the people we interacted with were super super nice!

Brenda H. 
Évaluation :
5

Inquire if the customer needs a truck with a ramp. I know it seems like a common sense item, but it can easily be missed. I made the mistake of assuming all trucks had ramps.

JOHN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY W. 
Évaluation :
5

Great experience!

EXJAVIER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NGOC L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS R. 
Évaluation :
5

I am not sure why, but my payment was not accepted on pre-check-in and had to go thru payment process again when picking up trailer. It was not a huge time consuming task, but just felt redundant a added worry about paying twice.

Barry E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE S. 
Évaluation :
4

Not happy about being charged extra when I left the truck with half a tank and picked it up at half a tank. But I'm 4 hours away and won't go back k to fuss about it.

JACKRONALD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constance S.  |  Premières impressions 
Évaluation :
5

Keep doing what your doing,actually you don't need to change anything!

PAUL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOROTHY M. 
Évaluation :
5

The Hickory NC location helped me out when another location in Statesville NC didn't have the truck as promised. I had to scramble to find this one 40 miles away. The Statesville location said my reservation had been cancelled . It was hard to find a one way on a Saturday but corporate line helped me.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
5

Truck was fairly new model. Nice

JEFFREY S. 
Évaluation :
4

Would of been nice to use the newer truck.

Gilberto M. 
Évaluation :
5

No improvements. Great first-time experience for me.

LIDIO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARA G. 
Évaluation :
1

Was charged twice for the rental and attempted to have the store correct the charge on three separate occasions.

JASON A. 
Évaluation :
1

First reservation did not have a truck and had to go to this place. Added 35 miles to my usage. Rented pads were not on truck.

CHRISTOPHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

I was unable to get through via phone at any time, on different days.

WILLIAM F. 
Évaluation :
5

Katie was very helpful.

PETER M. 
Évaluation :
4

When I arrived after hours to turn in the truck my instructions was to submit some information via my mobile device while I was still with the truck at the drop off location. This website for UHaul was not working and I was unable to connect. I called this location the next morning 5 times to make sure they found the truck on their lot, etc but they never answered. Otherwise this location has always been clean and the personnel very helpful.

BENJAMIN J. 
Évaluation :
5

Clean, safe. Staff were very helpful and efficient.

William F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dayton P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M.  |  Online Move In 
Évaluation :
5

Excellent experience all the way around.

FRANK L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelway H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan G. 
Évaluation :
3

The vehicle I reserved and was confirmed was not available at the correct location. Instead of bringing the van to me, I had to drive the extra time and distance out of my way to get it. They also didn't have the hand truck I reserved and NEEDED. Online pickup and drop off was a pain.

Joe H. 
Évaluation :
5

Nice place to rent trucks

NESKIN E. 
Évaluation :
5

Great service, easy drop off. The agent was terrific!

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey P.  |  Premières impressions 
Évaluation :
5

The general manager and lady work there were great helpers! Friendly and understanding my needs!

Christopher P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKIE B.  |  Premières impressions 
Évaluation :
5

The young man in the office (his name escapes me- unfortunately, my memory for names isn't what it used to be) was extremely helpful, and very courteous and friendly.

Brooks S.  |  Online Move In 
Évaluation :
5

Very helpful with all my questions & great staff.

Janet B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy K.  |  Premières impressions 
Évaluation :
5

The lady that helped me was phenomenal!!!!!!!

Kellie M.  |  Premières impressions 
Évaluation :
5

Aresha was very helpful and professional.

Claudine A.  |  Premières impressions 
Évaluation :
4

Automatic door didn't work when I got there. Had to wait for manager to reset it. Otherwise customer service was great. Facility is very clean and in a safe location.

William B.  |  Premières impressions 
Évaluation :
5

Everyone we dealt with was kind and courteous. Made dealing with U-Haul a real pleasure!

Daniel L.  |  Premières impressions 
Évaluation :
5

The manager and her assistant were very knowledgeable and helpful about the van and storage unit rentals. I hope to recommend this location to others.

Dennis H.  |  Premières impressions 
Évaluation :
5

Aresha was Amazing! Quick, efficient, understanding. Overall a really good experience. I hope going forward it will continue to be the same!

Daniel S.  |  Premières impressions 
Évaluation :
5

Excellent customer service

Craig C.  |  Premières impressions 
Évaluation :
5

My initial experience was fabulous. I was treated with the utmost respect. Staff is very customer friendly and attentive. I will definitely recommend this facility. Merci.

Janet B.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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