Can't think of nothing because everything was great and both people that helped me (black guy & white lady) were great.Shontae R.
Customer Reviews for U-Haul Moving & Storage of Downtown Jacksonville
Pour nous contacter
Jacksonville, FL 32202
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Thelma S.
Le client n'a pas laissé de commentaire.JAMES P.
Thanks Mr PettyLoretta W.
Very professional and helpfulHarold C.
Le client n'a pas laissé de commentaire.ben S.
Le client n'a pas laissé de commentaire.john M. | Premières impressions
Larger parking lot needed for return but everyone was friendly and quick to assistderek Y.
Le client n'a pas laissé de commentaire.James M.
Hire more people like Bryan; he's excellentBret S.
Le client n'a pas laissé de commentaire.UllaBritt V.
Le client n'a pas laissé de commentaire.LAVONNA S. | Expérience générale
Le client n'a pas laissé de commentaire.Lisa C.
Le client n'a pas laissé de commentaire.WALTER V.
Brian is the best!Tiffany A.
Le client n'a pas laissé de commentaire.SYLVIAN R. | Premières impressions
Le client n'a pas laissé de commentaire.trudie p. | Expérience générale
The truck was inches away the building which made it hard to inspect it before receiving it. They said " its ok , all the dings are marked." So I found it very difficult to to believe from someone that had been smoking recreational weed. You can smell it on the old man. I thought getting high at work is a violation of policy. Not satisfied with that place at all.Eugenio S.
Le client n'a pas laissé de commentaire.andre n. | Expérience générale
Although the space itself has limited parking, the business seems to operate very smoothly. Lori assisted me from start to finish and was awesome. Customer Service was amazing!Joseph O.
Le client n'a pas laissé de commentaire.GEORGE V.
Le client n'a pas laissé de commentaire.IRFAN G.
Le client n'a pas laissé de commentaire.JORDAN M.
We were charged 59 $in gas when we shouldn't have been. It's a good thing we brought your service rep out to mark all of the dents and scratches before we left the lot, or you would've charged us for that too. We would've never have left without being checked out had we know you were going to scam us for gas, completely unacceptable! It was the female assistant manager who totally took advantage of us!!!Brietta P.
Le client n'a pas laissé de commentaire.KENNETH K.
Le client n'a pas laissé de commentaire.Sharon B. | Premières impressions
The door to my vehicle had been left open and when I opened the door a gentleman with a foul odor and smoking a cigarette. He complied when asked to leave but there was a terrible smell of body odor and cigarette the rest of the day.John G.
There was junk in the cab, including poop someone had left. The employees had not checked before handing me the keys. As we were about to leave we noticed the mess, and told the employee. She was kind and cleaned out + mopped the mess, but I was shocked to find human feces inside the truck I was about to drive off with.Tommy L.
Customer service is grade ALaura R.
Le client n'a pas laissé de commentaire.robert Y.
Le client n'a pas laissé de commentaire.ALONA S. | Expérience générale
Le client n'a pas laissé de commentaire.Mykia M.
Le client n'a pas laissé de commentaire.joseph a. | Premières impressions
Le client n'a pas laissé de commentaire.Todd H.
Le client n'a pas laissé de commentaire.Tracy W.
I love my local u-haul location, I try to use tha same one each time so I could to know tha staff, that works for. I always get great service.bobby b. | Premières impressions
I had an excellent experience right from calling to reserve the unit to arriving with a trailer to leaving after I had all my stuff in the unit. Everyone was very friendly and helpful. It was a very good experience.Erin B. | Premières impressions
Yes, I had a really good experience dropping off my trailer at this location. Everyone was friendly and very helpful!Erin B.
Love it and the leadership!Leon E. | Premières impressions
The manager and the sistem manager we r very helpful. And day keep the place very cleen. And Organice. And allways sehem cleaning the truks as day come in frome Ben use i really recommend this place day do a good jobjaun r. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher S.
I. Will. Back. Again.... Everything. Was. Perfect. As. Could. Be...... I. AM. A. COMPLETELY. SATISFIED. CUSTOMER........Joseph H.
Bryan provided top notch service by getting me in and on my way in professional and prompt fashionDavid S.
Le client n'a pas laissé de commentaire.Shatwon M.
Location & employee were excellent!!! Didn't realize the previous renter smoked & left butts in the ashtray until the next day. Had to drive with windows partially open. Thought the trucks were non smoking. Very inconsiderate previous renter/driver.Daniel O.
Mr Petty deserves a raise . People like him are hand to come by . Thank you for such great customer service.Porsche M. | Premières impressions
The Owner was excellent!! He took care of my needs and provided superior customer service! Go Buckeyes!! I'm really a Bulldog fan.... But, with great customer service like that.... what the hell.... Job well done sir!Wayman G.
Le client n'a pas laissé de commentaire.regina h. | Expérience générale
Le client n'a pas laissé de commentaire.MARIE D.
Le client n'a pas laissé de commentaire.Kaylee P.
Upon trying to return the equipment the associate tried to get me to bring the truck to a different location since she hadn't checked in the other returned trucks yet claiming their was no space despite their being ample open space on the lot.colby S.
Bryan petty was very nice at pickup but the drop off was not pleasant. This location is short staff and the associate was not very friendly when I dropped off!Nicole F.
The owner was the person that checked me out when returning my truck, the line was long, she was very rude, and spoke about other customers rudely while other customers were in the store!! She was very unprofessional and I wouldnt recommend no one use this location to pick up or drop off there rentals, PLEASE GO SOMEWHERE ELSE!!!!RAYMOND S.
Needs AC on all floorsSharron B. | Premières impressions
Staff was friendly and communicative, walked me through everything, great service!Erin M.
Le client n'a pas laissé de commentaire.Michael B.
I have no complaints. Reserving the truck was easy and i was called about pushing my reservation back since I was running late. Absolutely satisfied with the service..Derrick R.
Le client n'a pas laissé de commentaire.Dustin B.
Le client n'a pas laissé de commentaire.Stephanie N.
Not was said about air conditioning situationsGUSTAVO P.
Keep everything the way it is! Don't change a thing.Charles T.
Le client n'a pas laissé de commentaire.Stephanie S.
Service was great, thanks to the gentleman who was working that morning, my prior reservation was a total fiasco at Broward Rd. but it was made right on Ashley ST.Girard W.
The staff, the polite, kind, and very helpful. He went above, and beyond my expectations!! Thank you!!Sandra P.
Le client n'a pas laissé de commentaire.Charles T.
Everything was great besides the Minor details that a previous customer did. That you are already had fixed except the window on the passenger side. I let the manager know so that you all could fix it I will rent again I will you the only location that I really like to use. Thank you for everything see you the next timeMUZETTE T.
Incredible customer service! Lisa was fantastic and so helpful.Mckenzie M.
Le client n'a pas laissé de commentaire.Ukina C. | Premières impressions
Would be nice if it was open 24 hours.Barbara M. | Premières impressions
Le client n'a pas laissé de commentaire.Jody A. | Expérience générale
Le client n'a pas laissé de commentaire.latisha b. | Expérience générale
Reporting rodent droppings in my furniture. I reported it to the person who was working when I checked out.mel j. | Expérience générale
Le client n'a pas laissé de commentaire.VANESSA D. | Expérience générale
Le client n'a pas laissé de commentaire.Norma B.
Le client n'a pas laissé de commentaire.MELISSA C.
Verify that the doors will stay shut when the vehicle is traveling at 65 MPH down an interstate. Secure the hood in the cab so that the floorboard doesn't overheat and burn your passenger's feet. (According to your support line).Cheryl B.
Great store, quick returns and pick upEmily G.
Le client n'a pas laissé de commentaire.Joseph V.
great workDenise C.
Le client n'a pas laissé de commentaire.Oscar O.
Great staff . Great place . Only thing I could really say is it might need a bigger elevator. Overall would recommend.Dusty S. | Premières impressions
Le client n'a pas laissé de commentaire.Timothy W.
Le client n'a pas laissé de commentaire.REGGIE K.
Had my unit for over 2 years. Mr. Petty and his staff are professional and knowledgeable.vashti r. | Premières impressions
Le client n'a pas laissé de commentaire.Henry N.
Le client n'a pas laissé de commentaire.Kathy M.
Le client n'a pas laissé de commentaire.MICHAEL B.
Le client n'a pas laissé de commentaire.RODNEY P.
Le client n'a pas laissé de commentaire.Jeffery L. | Premières impressions
Would love the hours to be closing open till 10 PMteresa c. | Premières impressions
Everything was excellent so I have no recommendations. Great job! Great customer service! Very Impressive!Dwayne F.
fix the tire pressure. i was paranoid the whole dayðŸ˜‚, but great service, the manager was very knowledgeable & i enjoyed my experience overall :DSaVon H.
The inside was not super clean, like I'm used to seeing. The inside of the windshield was very, very dirty and needs to be cleaned. Other than that, I was pleased with the availability of the type of vehicle I needed to rent, and the close proximity to me.Holly C.
The truck needs an alignment.Scoti-Lin B.
Nothing , Ms Lisa was very efficient I the whole processIrene L.
Le client n'a pas laissé de commentaire.Stacy J.
Please get the one employee some much needed HELP!!!!! He's an extraordinary employee that needs to be honored for his hard work !Fredearia W.
Bruan was helpful and kindJohany C. | Premières impressions
Le client n'a pas laissé de commentaire.Taquia B.
Move. The. Boxes. Out. Of. The. Way. Of. Getting. To. Thr. Uhaul. Representative. And. Move. The. Lock. Display. Away. From. Where. The. Customer. Rents. The. Van......Joseph H.
Le client n'a pas laissé de commentaire.Stephene M.
Le client n'a pas laissé de commentaire.sherlie E.
Le client n'a pas laissé de commentaire.Lashonda T.
Manager Bryan Petty was pleasant and helpful. I would definitely use this facility again. I enjoyed working with Bryan.Lewis M. | Premières impressions
Le client n'a pas laissé de commentaire.Ashley P.
NOTHING. The personnel was very curteous, informative and nice.. i will recommend this locastion to someone else. JeJoanne A.
Extremely fast check-in and very polite!Charles M.
Le client n'a pas laissé de commentaire.JOYCE M.
Le client n'a pas laissé de commentaire.latonya G.
Lot is a little crowded but the Rep was on top of it all and very friendly, helpful and efficientAngela G.
Le client n'a pas laissé de commentaire.sidney M.
Le client n'a pas laissé de commentaire.Lauren W.
Le client n'a pas laissé de commentaire.Ericka S.
I walked in to drop off the keys a few minutes before closing and was yelled at by the receptionist as soon as i entered the facility. I then tried to check out myself to avoid the processing fee. She told me just put the key in the slot and I'm good. I was charged the next day.Tyler R.
Le client n'a pas laissé de commentaire.isaiah D.
I was unable to get moved in on the same day that I had planned and therefore had to keep my truck an extra day. The next day I could not start moving things back into the storage until I got off work at 6 and they told me that I had to be done by 7. With one more load to go I was told that I have would have to wait till the next day because the elevators would stop working and was lied to and told that there were no stairs. But what I find absolutely unacceptable is the fact that they only have one tiny little elevator that cannot accommodate a mattress or any size bed. As I was rushing to move all of my stuff into my storage the elevator kept stopping at every floor to pick up other traffic slowing down the time I had to move my stuff. An absolutely horrible horrible experience. Every other storage place even including other u-haul facilities have always had multiple industrial size elevators. I don't know who designed this place but it's a complete farce and a complete waste of my time and money. I could not be more disappointed.Royce H. | Premières impressions
Ms.Lisa is the best clone her and give every location one ðŸ˜€ðŸ˜€Garcia W.
Le client n'a pas laissé de commentaire.jesse M.
Location not easy to get in and out of.JOE S.
Lisa is a fantastic representative. She made the entire experience easy and efficient.Paul V.
When I picked up the truck for 29,99 a day gas said 40 miles to empty . I paid 40 miles for milage in advance my trip was 31 miles round trip I refilled the truck to where I found it didn't mind 14,99 for instance to protect me ,, but I was charged the entire amount I reserved the truck for whT a good scam or rip off on a 29,99 a day truck that flies to 75 $in 3 hours .Ruth E.
Le client n'a pas laissé de commentaire.Anthony C.
Le client n'a pas laissé de commentaire.FLORENCIO M.
Excellent service. She was checking me out and cleaning before I was fully out of the vehicle and very personable.Sherry S.
Le client n'a pas laissé de commentaire.Julisha W.
This rental was by far the best experience I've had dealing with U-haul. I would recommend ANYONE in Jacksonville to visit the Ashley Street location...Paul S.
Le client n'a pas laissé de commentaire.Jacob B.
Le client n'a pas laissé de commentaire.Rachel K.
Im very happy with the service and attention received from the time I called for information to the time I came in to get my storage. when I arrived to this location, Bryan was very freindly and professional he took the time to explain in great detail about the stoage units. I would recomend this U-haul locatoonmiquel m. | Premières impressions
Le client n'a pas laissé de commentaire.Lakesha R. | Premières impressions
Thank you for your phenomenal employees, the smooth transition, and the great service.danielle d. | Premières impressions
Le client n'a pas laissé de commentaire.Aja W. | Premières impressions
They just need to seriously fix the Elevator !! As a Customer I deserve a credit off of my monthly fee for not having access to my storage. Other than that every thing is Straight ! Mr. Byran is the Best ! He deserves a Vacation with a Bonus Check !!MICHELLE C. | Premières impressions
Great service from Bryan, who helped me check in. He was friendly, professional, knowledgeable! Very pleased!Maria F. | Premières impressions
Bryan was very professional, welcomed me to Florida!! Bryan also made sure my storage space was clean, also made sure I had an safe move into the storage facility! I give Bryan 5 stars if I could make them give him an raise i would!! I recommend downtown uhaul/ storage! P.S. give Bryan an RAISE! Spread Love, Continue to be GREAT CHARESE R. | Premières impressions
Overpriced. Not climate controlled as advertised. Hot and humid. Can't store certain items at facility now. Elevator did not work. Can only access first floor. Computer kept on freezing and was extremely slow. None of this explained before making reservations and no discount offered.Jonathan T. | Premières impressions
Will be moving in some stuff on Thursday fed 25thmichelle b. | Premières impressions
Owner is Awesome! Used this place for years love 🥰 them!!!!!LATOYA B. | Premières impressions
The Staff members in Jacksonville on Ashley Street are professional and always courteous. I would always recommend them.KATRINA W. | Premières impressions
Bryan and his staff are super easy to work with and always friendly.LISA D. | Premières impressions
Le client n'a pas laissé de commentaire.tanji w. | Premières impressions
ExcellentBRENDA W. | Premières impressions
I hope to have continued business with this companymarva p s. | Premières impressions
Le client n'a pas laissé de commentaire.Tiffany H. | Premières impressions
Service was quick and efficient.booth w. | Premières impressions
Mr. Brian is above and beyond helpful. He has excellent customer service skills and extremely knowledgeable.charlotte r. | Premières impressions
Everyone was nice and helpful.....yolanda m. | Premières impressions
Great serviceROBERT K. | Premières impressions
Maneger. Was most helpful and guided me through this whole experianceeugene l. | Premières impressions
The young man that checked me in was very helpful. I was very upset about the service I received in getting the Uhaul, which I'm supposed to get a50,00 $ credit and I haven't received it yet.MARY B. | Premières impressions
FOR ONE PERSON THERE ON A SATURDAY SERVICE WAS EXCELLENT..Dennis H. | Premières impressions
Clerk nice and very prefectional.vivian m. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!