Customer Reviews for U-Haul Moving & Storage of Downtown Lynchburg

1 603 évaluations

1760 Park Ave   Lynchburg, VA 24501
(Corner of Kemper St and Park Ave)

(434) 528-3115

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(434) 528-3115

1760 Park Ave
Lynchburg, VA 24501
(Corner of Kemper St and Park Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing, keep the good customer service

FRANCESMORGAN W. 
Évaluation :
5

100 % helpful and courteous. Will use again and recommend.

Jason H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELWILLIAM A B. 
Évaluation :
3

Only problem I had was some mices got into my 2 expensive sofa costing me over 1800 dollars go to dump only used for 3 months before putting in storage by moving company. Stated didn't have the insurance to cover it but building was supposed to be be cleaned and secure.Was a customer for almost 5 years. Everything else was ok. Was told nothing could be done.If I recommend it to anyone would explain about my problem.

sherlene b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLAKEJAY L. 
Évaluation :
5

Everything is good.

TYREAISMARTINA S. 
Évaluation :
5

I have used uhaul downtown lynchburg quite a few times and ALWAYS they have treated me fairly . I always clean the inside icluding wiping down and treating the leather/plastic with the oroper fluids. I just cant get the outside washed as i run out of time. I asked this time for 2 hours over my time to ckean the inside for ya'll even though i pay for the time it is the right thing to do to clean it properly!

SHARONRUTH O. 
Évaluation :
5

No suggestions for improvement.

EARLOWEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward G. 
Évaluation :
4

Only problem that I encountered was that the driver side windshield wiper fell off while driving down the road, but I stopped and was able to fix it. Otherwise, we had an excellent experience, thanks!

PRESTONMILLS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMEDWARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERLENEREGINA B. 
Évaluation :
4

Pretty straight forward transaction. I like the online check in, appears to simplify interaction at the time of pickup or required services. No issues or concerns to be addressed.

Kenneth C. 
Évaluation :
5

The manager is amazing: she is knowledgeable, courteous, and does everything to make your rental perfect!

rebecca M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kendrickia b.  |  Premières impressions 
Évaluation :
5

The staff member who checked in my returned rental truck and trailer was mindful and pleasant. She displayed an efficient manner and very knowledgeable disposition. I had an excellent experience!

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MADISON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

renee W. 
Évaluation :
2

The elevator was broken for over a year and you could not ride in it and I was on the top floor and it was very inconvenient

Charlene M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leon k.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRETCHENHELENE E R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARICEYVONNE G. 
Évaluation :
5

The Customer Rep was very helpful and kind!

Lisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERONWHITE S. 
Évaluation :
5

I believe the person who helped me was named Quinta. She was amazing. So friendly and helpful.

TIMOTHYLAWRENCE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL N. 
Évaluation :
5

Drive the vechicle Nothing it was painless

HAROLDLEE T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MUHAMMAD R. 
Évaluation :
4

The A/C was not functioning in one truck rented. The A/C only would work for the feet area only in another truck we rented. The ladies that waited on us were very nice and easy to deal with. They were very personable and helpful. We'll be back! Thanks

Edward T. 
Évaluation :
5

Pay Tanya well and you will be just fine. First class service.

CHARLESJEREMY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELLA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damann A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGEFESENMEIER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven l.  |  Expérience générale 
Évaluation :
5

The truck was rented for 3 hours but was returned in one. Should there be some prorated process if truck is returned early? Was very pleased with management, employees and equipment. Thank you!! 😊

SHIRLEYLOUISE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
4

S.O.

Alan Z. 
Évaluation :
5

I tried to drop off my trailer at the U-Haul in Appomattox, VA but the people there were not helpful or friendly, and they would not give me a printed receipt. I said "No receipt? I'll take it elsewhere!" The guy said "Fine!". I took the trailer to the U-Haul depot on RT460 at the airport and they told me to take it to this location, which I did. They were great. Two women took care of everything, and I got my printed receipt. Merci.

JOSPEH T. 
Évaluation :
5

It was great. They were friendly and made the return process quick, efficient, and painless. Signage on road could be better to guide where to easily pull in for returns.

Gary L. 
Évaluation :
4

Make it easier to get the vehicle out if the parking lot. For example. Not having to back out of a parking spot with huge vehicles and very little room to back out

MARGARETSTRIMPLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHYRAY R. 
Évaluation :
3

The truck I picked up was clean but low on fuel. When I tried to put fuel in to return it I found a huge leak in the tank filler tube that had previously been improperly repaired. The clerk at the drop off location was nice but seemed inexperienced when I tried to explain the problem. Barring the fueling issue I would have given a much higher rating.

Ronald D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ismael G. 
Évaluation :
3

When I picked the truck up it smelled like cigarette smoke and the windshield was very dirty.

GARY J. 
Évaluation :
4

The windshield, inside, was so dirty, I had to stop at Lowe's and buy Windex and paper towels. The rest of the van was very clean.

Melinda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDCHRISTOPH B. 
Évaluation :
5

It was a very smooth transaction with pleasant customer service. Have rented from here before. All positive about it.

BARBARAJUANITA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEYLEE S. 
Évaluation :
5

Nothing at all. Perfect experience right from my first call which was answered right away to great me and then put on hold while they were working with other customers. How refreshing than to go through a series of computer voice prompts, and then placed on hold not knowing you will ever get a live person like so many other places do. Keep up the great work, and thankyou for providing this service to me.

THOMASRICHARD I. 
Évaluation :
5

Ok

ROYLEE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamantha K.  |  Expérience générale 
Évaluation :
4

Easy drop off! Excellent,

John L. 
Évaluation :
5

Same as above

Thomas J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine F. 
Évaluation :
4

My rating above only pertains to the convenient location and vehicle, you will see why as you read on. Your website and Share 24/7 did not work! For starters, I registered an account last week, the site would not accept the password for pickup and had to reset it. The site could not find me, even after scanning the location bar code?? Yes, I had the location services allowed on my i-phone. Ultimately, I had to wait until the store opened and go thru the process with the manager. Fortunately, the store opened within 30 min of when I went to pick up the truck. I had no issues with the vehicle or staff. Your "help line" never answered the phone for over 20 min.?? Also, I was intending to rent a storage unit on this site, the website showed what i needed, when I called to verify i was told the unit was way overbooked and not available!! And, it was on the 4th floor AND, the elevator was out with no fix intended. Glade I called, bad way to run a business.

RICHARDARTHUR M. 
Évaluation :
5

The staff here, especially the general manager, were very helpful

Todd S. 
Évaluation :
1

The staff were so rude. The young gentleman helping me had no idea how to answer my question regarding why my invoice didn't match price on credit card machine. The lady standing beside him told me "If you would read the screen you would see the extra 100 $comes off on the next screen" (she was so irritated for some reason about my question) I said I just looked at the total why was it so hard to answer my question? She went on further to tell me if it were her credit card she would read everything so that was my problem. Needless to say, it got ugly from there on my part for sure. I even had to go back in after all that to ask for the moving blankets I had paid for and was not given. I will NEVER rent a UHaul again. The unit I rented was great, but if that is how customers are treated, this company will definitely never see money from me or my family again. The ONLY reason I proceeded with the transaction was I had to have the vehicle.

Angela P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MARKANTHONY D. 
Évaluation :
5

Very clean unit. Stored stuff for several months and never had rodent or bug problems. Helpful staff and easy access. Thank you to Quwanna who helped check me in and out she was very helpful and kind.

Gregory B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone T.  |  Expérience générale 
Évaluation :
4

Staff was awesome and very helpful at this location. This location does need a better entrance and an easier way to get in. It was stressful trying to get in and out with that big truck!

ELIZABETHDIANE K. 
Évaluation :
5

The managing locations were fine with my experience. However, my experience with Uhaul itself was horrible and I will never use this company again. Not having a vehicle close to my desired pickup location resulted in an additional 2 hours to my very long moving day. Telling me this less than 24 hours ahead of time gave me no other alternatives. The customer service experience over the phone did not listen.

Lisa M. 
Évaluation :
5

I love this Uhaul it's 10 min from my Son's school which allows him access anytime.

Lawrence T. 
Évaluation :
4

The man who checked us out was helpful and quick but not very professional as he smoked his cigar around us and in the truck as he was inspecting the truck for turn in. I am highly allergic to cigarette/cigar smoke - so was very unhappy to have the young man blowing smoke around me as he was getting us taken care of. He did a great job but did not represent UHaul well with the smoking around customers

Linda I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary R.  |  Premières impressions 
Évaluation :
1

Please refer to file # 3347613 that was recently sent to you by Steve in customer service - after me being on hold for a total of 55 minutes - for details. Also - survey should be revised, as it would not allow me to submit without answering all questions. We never moved in which is the issue. Questions do not pertain to my aggravation and disappointment. Truck rental went swimmingly well. Storage - not at all. My cell number is in the file if you wish to discuss.

richard m.  |  Expérience générale 
Évaluation :
5

This U-Haul has very good customer service employees are very polite and handier help keep up the good work will be back

LARRYEDWARD M. 
Évaluation :
2

The check out process was great. No issues. The online/app check in was the worst experience, at the last stage it asked for information that no one has on them and then says please wait while we verify. While I was trying to do this, the person working was just flat out angry. Pretty much what I expected from the location.

Christopher B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trina Z. 
Évaluation :
2

i have called 4 times and emailed after i was charged for the month that i vacated (and was told that i would not be charged by the associate at the facility when we moved out) the unit and have not heard back from anyone- the local facility doesnt answer their phones and lets them go to the call center. the call center says they send a message to the local facility and yet after 4 calls and being on hold an average of 28 minutes each time i still havent heard from anyone regarding the credit. have sumbitted my complaint to the credit card company

Nina J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHYLLISMOORE R. 
Évaluation :
3

This location has a small lot and the equipment return took extra time as 2 trucks had to be moved out of the way to give me space to back the trailer up on the line.

JAMESMITCHELL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

De'Anna J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary H. 
Évaluation :
5

Always great service, informative employees, and fast!!!

PAULALAN W. 
Évaluation :
1

Phone service was very bad,people were disrespectful and I was charged rental 3 times.

Caleb H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDCHRISTOPH B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LETETIAYVETTE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAMERONMATTHEW K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie M. 
Évaluation :
5

The gal in charge there was amazing! On top of everything and she knew her business. Merci.

CASSIDY P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Deshana R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIALEE B. 
Évaluation :
5

I had not ever rented anything from U-Haul before and I thought the process was easy, and the woman who helped us at this location was wonderful. Cruise control would have been nice since we had an hour drive to/from the place we needed to go, but not that big of a deal. I would rent from them again if needed! Merci.

WILLIAMMICHAEL K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan D. 
Évaluation :
3

S.O.

Jacqueline H. 
Évaluation :
5

This branch of uHaul is very well run. I've rented here several times and have always had a great experience.

KEVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERDENEE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
3

Equipment was in good condition and worked flawlessly. Big help to my move. Employees were fine but felt hard to converse with them

Avery L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMANG R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDALAN L. 
Évaluation :
2

Need better maintenance trucks. Prefer Timberlake branch better

CYNTHIADENISE R. 
Évaluation :
5

Awesome job and easy to work with! Thanks!

JEREMYELY A. 
Évaluation :
5

Okay as it is.

ROGERLEWIS M. 
Évaluation :
5

Great customer service!

GEORGED V. 
Évaluation :
4

The truck was clean but not very well maintained. The staff were friendly and efficient. Overall, OK. I've had much worse experiences with uhaul. ALL were with the automated part of the corporation.

WILLIAMERWIN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rory H. 
Évaluation :
5

Very kind and helpful associates were great.

KIMMARIE T. 
Évaluation :
1

This drop off place was totally unprofessional. We took the truck to drop off and the man in charge did not know what to do. He did not inspect the truck or anything. The gas we got at pick up was 1/4 full we returned with 3/4 full and now they want to charge us for the gas and such.

JOSEPHFRANKLIN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

korey B. 
Évaluation :
5

Very organized and efficient

JOSEPH M. 
Évaluation :
1

Truck had a check engine light as soon as I started it up. Associate told me to take it or leave it and didn't even make an effort to find a solution to the issue, she was rude and seemed entirely unconcerned about the faulty and potentially dangerous state of the equipment I was promised on that date. I asked if there was another truck at another location or a larger size somewhere and she kept repeating that my only choice was to either not take the truck (potentially costing me a job) and leave, or take my chances. I will NEVER recommend UHaul or use their services again.

Andrew J. 
Évaluation :
1

I explained what had happened when we picked up. I was told I would receive a discount because of our issues. The girl had no clue about any of it. She didnt look at the truck or even come outside when we dropped it off.

KEREERENAE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kayla C. 
Évaluation :
5

Discount!

Lydia W. 
Évaluation :
2

The staff had sprinkled rat killer into my unit from above. And several of my items were stained. And I was also told by call centers, if I had lost my key, someone on site would have bolt cutters. When asked, they said "no, they don't do that". And when I asked to do a final walk thru, while I was there, since I no longer lived in the area, the person in charge looked like she was being put out. I wanted a walk thru so I can make sure there would not be any extra charges.

Terry P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA S.  |  Expérience générale 
Évaluation :
1

I booked a rental unit for this location online, signed the rental agreement paid the fees and received a confirmation with an access code and instructions to my rental unit. I drove all the way from Chattanooga to Lynchburg thinking I have a rental unit, only to come to this location and have to deal with the awful staff. I went into the store to request help, as the access code texted to me was not working. The staff at this location lacked the very basic understanding of customer service - the lady at the counter would not even offer to help or at least start by gathering some basic information from me (name, reservation number, etc) - she kept on saying U-HAUL has a nationwide system failure and they have no units available and that my reservation was an error. She spent more time and energy saying there is nothing she or anyone else can do to help me rather than just take 3 minutes to look up my information. Appalling! A young man with an airpod in his ear chilling in this chair was initially interested in helping me, but lacked even the basic understanding of how an online reservation works. Both of them started to say I need to look for another U-haul location (again neither of them even bothered look up my information). I kept on saying, please help me I drove here all the way from chattanooga, I have a unit reserved here. Unbelievably poor customer service - or should I say no customer service! Disheartened I left and was making calls in the parking lot when the facility manager approached me. She asked for my name and offered to help me. AGAIN, JUST THE FACT THAT THIS MANAGER ASKED FOR MY NAME AND RESERVATION INFORMATION - IT'S A MIRACLE! She looks up my information confirms my reservation, hands me the keys to my unit. I am sure the manager alone can run the whole place by herself and she probably does. But, that not promising, if she was not there or did not happen to see me frustrated in the parking lot, then there was no hope to resolve my issue - the two employees at the counter who were too incompetent to do basic information gathering and problem solving would have caused a much more unsatisfied customer for U-haul. Another note, your lack of employee training (which the manager offered as an excuse for her teams performance is not the customer's problem). You are charging a fee to offer a service - here is a tip - offer the service you charged me for. I picked U-HAUL because it's a national company and comes with certain amount of standardization. This location and the crew I dealt with obviously are not part of the national standards. I do not recommend this location.

Archana M.  |  Online Move In 
Évaluation :
5

It was a pleasant experience, and my move went well.

Darrell S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

yvonne n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROXANNE C.  |  Expérience générale 
Évaluation :
2

It was very inconvenient and difficult without elevator working and my code to enter did not work nor was there clear direction on how to access the building

Mikayla M.  |  Online Move In 
Évaluation :
5

Staff of one was very profesdional and helpful

yvonne n.  |  Premières impressions 
Évaluation :
5

The manager went above and beyond for me. I am very happy with the experience.

Elizabeth M.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOSEPHINE J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLIEAMOS S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

wilfred f.  |  Expérience générale 
Évaluation :
5

This location was very friendly and very helpful.

Chandra A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brent l.  |  Premières impressions 
Évaluation :
5

The young lady that greeted me was personable, friendly and very helpful. Her pleasant demeanor made what was a very stressful situation so much less stressful. I wish I could recall her name, I believe it started with a Q. She was awesome!

christine s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tina b.  |  Expérience générale 
Évaluation :
4

Quanta Woods was Excellent, as well as extremely helpful at all times! She knows her job totally, and displays excellent customer service techniques!

Marie H.  |  Expérience générale 
Évaluation :
1

Had my storage unit for almost 2 years Started moving this past week to find my items ate up by rats.. I found a dead rat in my unit and galore rat droppings!!!!!! I wouldn’t recommend this place to anyone...... workers are nice that’s it

angela d.  |  Expérience générale 
Évaluation :
1

My storage unit was on the 4th floor, that was not a problem until the elevator was broke and never got fixed...I got the unit July 2020 and I move out March 2021, the elevator has still moy been fixed, so I had to carry my belongings down 3 flight of steps, it was very tiring and left a very bitter taste in my mouth about Uhaul, I would ask when was the elevator getting fixed and would not get an answer.

Katrina C.  |  Expérience générale 
Évaluation :
1

We were leased a 4th floor space, but no one told us the freight elevator was broken. Showed up to check in in preparation for a big moving day where we were going to store several commercial pieces of equipment. Once informed the freight elevator was broken with no estimation of repair date, I was leased a different space with the note that the door was just "hard to open". Later when I came with a truck to unload, I was told that the door was actually off the track and could not be closed! Again, no estimate of when it would be repaired and no other adequately sized units. I was left scrambling with several employees to coordinate to find another storage facility that could get us in immediately. Unbelievable! I must emphasize that the two ladies who helped me were very accommodating and kind and did everything they could. This is a management/ownership problem and they're stuck dealing with the fallout. This is some of the worst service I've ever encountered and I will not be keeping my units here.

Myke B.  |  Premières impressions 
Évaluation :
3

Staff was pleasant and professional.

ROXANNE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tina b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maragret s.  |  Premières impressions 
Évaluation :
5

Merci

CYNTHIA S.  |  Premières impressions 
Évaluation :
4

Everyone was nice n friendly and helpful, the storage area was very clean .

JONNA B.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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