Évaluations des clients U-Haul Moving & Storage of Downtown Lynchburg

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Downtown Lynchburg

Cote générale :

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ROXANNE C. | Premières impressions |
Évaluation :

Staff was pleasant and professional.

Rebecca V. | Expérience générale |
Évaluation :

I knew my stuff was safe and that makes you all so great thanks so much 👍👍😊👍👍👍

tina b. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

VICTORANDREW G.
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Le client n'a pas laissé de commentaire.

Ronald B.
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Le client n'a pas laissé de commentaire.

JAMESAUBURN O.
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Le client n'a pas laissé de commentaire.

MELVINLESLIE W.
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Le client n'a pas laissé de commentaire.

SUSANCAROL S.
Évaluation :

The staff was helpful as I needed to downsize the type of truck I had reserved. I ended up with the right size truck and my move went smoothly.

Cehsalie B.
Évaluation :

I had an extremely hard time lifting the door on my storage unit. I think the door could use some sort of maintenance.

William C.
Évaluation :

Truck was very unclean seeing that we're in a pandemic , Fortunately I requested the return guy checked the gas while I was there cause he had charged my a gas fee when I over filled the tank . Very unsatisfactoryExperience

CECILCONNELL J.
Évaluation :

Le client n'a pas laissé de commentaire.

Dennis A.
Évaluation :

Very knowledgeable and helpful. Moving can be stressful but they made my experience so easy! Excellent staff at this location! Very kind and professional. Highly recommended!

SELINACAMPER C.
Évaluation :

Great customer service.

PATRICIA M.
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Le client n'a pas laissé de commentaire.

Matthew N.
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Le client n'a pas laissé de commentaire.

RICHARD L.
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Le client n'a pas laissé de commentaire.

Shantara C.
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Le client n'a pas laissé de commentaire.

JUSTINCORY B.
Évaluation :

Staff were very helpful an nice. They took care of every needed to get me the things I needed to use one of there trailers. You can always rely on uhaul. They were always available all the times I've needed them.

CHARLETTAJOEVE F.
Évaluation :

Le client n'a pas laissé de commentaire.

Bill L.
Évaluation :

Le client n'a pas laissé de commentaire.

PATRICIAANN M.
Évaluation :

Parking could be better

ROBERT H.
Évaluation :

I wasn't aware the check in procedure had changed and I needed my phone to take a picture of my license. Not a huge deal to walk back to the car. Would have been nice to have ha a heads up via email. The uhaul representative on-site was very nice, polite and patient with my inability to hear through a mask.

Joe C.
Évaluation :

Nothing. Great service as always from this location.

Paul H.
Évaluation :

Excellent customer service.

WILLIAMSTEPHEN G.
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Le client n'a pas laissé de commentaire.

GLENNAMAE P.
Évaluation :

Had a tail light out on the passenger side Had trouble shifting the transmission didn't seem to run to smooth

HENRYALOYSIUS D.
Évaluation :

Le client n'a pas laissé de commentaire.

MATTHEWCALLOWAY M.
Évaluation :

The workers seemed to have a very overall sullen attitude and didn't explain what I was being charged for. It made for a very poor experience.

BRUCEFRANCIS M.
Évaluation :

Counter personnel was excellent.

VIRGILROY H.
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Le client n'a pas laissé de commentaire.

William R.
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Le client n'a pas laissé de commentaire.

Paul P.
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Le client n'a pas laissé de commentaire.

MICHAEL V.
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Reserved cart. No cart available day of pick up.

Teresa J.
Évaluation :

Le client n'a pas laissé de commentaire.

HOUSTONDAVIS W.
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Le client n'a pas laissé de commentaire.

Lakeisha A.
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Le client n'a pas laissé de commentaire.

Haley W.
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Le client n'a pas laissé de commentaire.

amia S.
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Le client n'a pas laissé de commentaire.

Richard K.
Évaluation :

I would like to specifically thank Parker Kelly-Holland (Store #789054), Gregory Martin (Store #921072) and Vincent Wynn (Store #921023) for going over and beyond in assisting us when our work truck broke down Thanksgiving Eve. Their professional and CAN DO attitude helped our work crew get our job trailer home for the Holiday. Our work truck broke down Wednesday evening in VA on the way from PA to SC. Parker was instrumental in locating and coordinating with the other sites to find and reserve a vehicle that would tow our trailer. The 1st call was made to her around 5 pm. She worked with Greg and Vincent to get the truck and have it available for our guys to pick up after hours. By 7 pm, the Techs had a truck and were able to tow the trailer home. Otherwise, our Techs would be stuck in VA until our company could get a truck to pick them up. PASS acknowledges Parker, Greg & Vincent for their willingness to go the extra mile for customer satisfaction!!! Good Job U-Haul !!!

ROLANDWILLETT B.
Évaluation :

I have rented many trailers over the years from different locations, but I always prefer using the downtown location on Park Ave as they are so organized and professional.

TERRYLEE S.
Évaluation :

Many times we tend to comain or write reviews whenever we have a bad experience. Im writing to share a positive one and I wish more people would take the time to say"Thank you". My experience with the team there was awesome. They went above and beyond when I spent all day moving and my truck battery went dead. Quwana allowed her employee, I beleive his name was Ken. He went out of his way to help me with a small charger then pulled a truck around and gave me a jump. He was busy but he took the time to help me. I finally got home to find I didnt badge out in the storage area and called him and he was able to log me out so I could get back in without sounding the alarm. We need more people like them. Great team at the Park Ave. facilty!

DAVIDLEE S.
Évaluation :

The representative (forgot his name) had a really bad attitude and was NOT wearing a mask. GET YOUR PEOPLE TO WEAR MASKS PLEASE!!!!

Charles H. | Expérience générale |
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Infested with rats. Rat urine on everything. I have never seen anything like that. Rat sh__ on all furnishings. Dead rats 🐀 everywhere.

Lauren D. | Expérience générale |
Évaluation :

The staff is very hard working and nice to deal with. The door on our unit was supposed to be repaired but after the crew came to fix it, it was still broken. We didn't notice until we moved out on Sunday 11-8-10. Please credit our payment for Nov 10-Dec 10 since we moved out 11-8-20

Frankin H.
Évaluation :

I have returned rentals to this location on multiple occasions and have been extremely impressed with the friendly and professional employees at this location each and every time., Thanks!!!

Alexa B.
Évaluation :

More parking for personal vehicles and the check engine light was on.

NATHANIELWAYNE H.
Évaluation :

Customer service was great.

maragret s. | Premières impressions |
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Le client n'a pas laissé de commentaire.

PAUL S.
Évaluation :

Great customer service. Appreciate the tips!

JENINELASHAY H.
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Le client n'a pas laissé de commentaire.

Jonathan E.
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The truck they gave me had an engine in it that sounded like it was about to blow up and transmission was gone almost. It would barely even kick into the next gear when driving. Terrible vehicles and they wouldn't swap it out. They need to better maintain they're vehicles that hard paying customers have to use. If I had to travel out of state with that uhaul, I would have never made it. I would have definitely been broke down and stranded.

Christian H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JONATHAN P.
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Le client n'a pas laissé de commentaire.

FRANCIS F.
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VEHICLE DEVELOPED TRANSMISSION PROBLEM AS SOON AS I ENTER PENSYVANIA - WHEN THE SPEED GO UP TO 65, THE TRANSMISSION CHAKES AND NOT MOVING ACCORDINGLY. I THOUGHT I CAN MANAGE THIS TO SYRACUSE, BUT THIS GOT WORSE AS I PROGRESS WITH THE TRIP. STOPPED AT WIKES BERIE - EXIT 165B CITGO GAS STATION; AND CALLED YOUR 800-528-0355 AT 4:30PM, I WAS ON HOLD FOR ABOUT 30-MINS; AND WHEN I FINALLY GOT HOLD OF SOMEONE, SHE LISTENED TO THE COMPLAIN AND PLANNED TO CALL ME BACK. THIS CALL BACK DID NOT COME UNTIL CLOSE TO 6:00PM - WITH DARKNESS, I DECIDED TO KEEP DRIVING TO SYRACUSE AT LOWER SPEED (40-MPH) THIS WAS FRUSTRATING! QUICKER RESPOND SHOULD HAVE BEEN BETTER, ESPECIALLY WHEN I STOPPED AT U-HAUL AGENCY; AND THE AGENT PERSONEL TALKED TO YOUR SERVICE PERSON ON THE PHONE AND TOLD HER THAT HE IS AN AGENT OF U-HAUL . I WILL LIKE SOME CREDIT FOR THIS PAIN OF DRIVING THIS TRUCK AND THE DELAY. TRUCK RETURNED TO SYRACUSE LOCATION YESTERDAY.

LYDIADORIS W.
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The equipment was available as planned. No problems. The seats weren't too comfortable. But, let's be honest it wasn't for lounging. My experience was well above average.

THOMAS L.
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Le client n'a pas laissé de commentaire.

CONNIE S. | Expérience générale |
Évaluation :

I think the age of the property may have some bearing on how clean and well-maintained the indoor storage areas are. The outside storage units were not air-tight and so pests including mice are able to get into them.

CARNELLA F.
Évaluation :

the representative did not assist the customer with the best option for the amount of money spent to rent the uhaul. There to many issues with this company's Customer Service is flaky And the vehicle. The truck we rented burned more gas than the average vehicle.

ANTHONY R.
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Le client n'a pas laissé de commentaire.

Charlie L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

HARRYLEE M.
Évaluation :

Service great from the time I walked in to the time I left after return!

Eileen L.
Évaluation :

I was surprised that the gas gauge was on 1/8 of a tank.

Sonya B. | Expérience générale |
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Very good people to work with and very understanding.

Iesha P.
Évaluation :

Le client n'a pas laissé de commentaire.

carnella e. | Premières impressions |
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Le client n'a pas laissé de commentaire.

CHRISTOPHERNEIL D.
Évaluation :

Le client n'a pas laissé de commentaire.

John B.
Évaluation :

I dropped-off by using the electronic drop off due to Covid. I did not see the inside of the building or any personnel.

JOANNAELIZABETH B.
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Le client n'a pas laissé de commentaire.

Brian P.
Évaluation :

During Covid-19 issue, it would have been more comfortable if the employees wore masks.

Elizabeth S.
Évaluation :

Good Customer Service

Jeffery R.
Évaluation :

The first truck was damaged and had engine trouble. Please do not rent damaged trucks with engine trouble in the future. The employees gave me the keys to a better truck quickly so we could complete the move well. Thank you. They all did their jobs correctly. Their helpfulness made us all have a great day!

WANDAPUGH H.
Évaluation :

Le client n'a pas laissé de commentaire.

REBECCA M.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVIDALLEN M.
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Le client n'a pas laissé de commentaire.

KEION C.
Évaluation :

Customer service was poor

Victoria N. | Expérience générale |
Évaluation :

The main door had problem opening & closing on 2 occasions when we went to check our storage.

DALE B.
Évaluation :

When I got the truck, it was not explained to me the difference in price for one way rental and 29.95 actual price of truck rental since I was only going 27 miles. I was not happy being charged $109 rental fee for one way as opposed to 29.95 for truck plus mileage which would have been cheaper. Then when I returned truck with full tank of gas was charged $25.90 saying it was reading 3/4 tank. If it takes 1/4 tank to go less than 30 miles then your equipment is faulty. I am not at all happy with this service. I called customer service and have to wait 3 days for a response.

Robert W.
Évaluation :

short-staffed (one working) and computer was glitchy - took about 45 minutes to check out, even though I had reserved online. Not blaming the staff (one poor soul trying to work under very challenging conditions) but not the best experience...

Arthur D.
Évaluation :

Have truck pulled out and ready to go.. not stuck between other trucks and difficult to get in to...

Sheena H.
Évaluation :

Terrible terrible terrible

Stepanie B.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTOPHERNEIL D.
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Le client n'a pas laissé de commentaire.

Asia W.
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Le client n'a pas laissé de commentaire.

SUSANBURKE W.
Évaluation :

I couldn't get the bar code to scan properly, had to go inside.

Darin Shawn J.
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Le client n'a pas laissé de commentaire.

IVAYLO G.
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Le client n'a pas laissé de commentaire.

lelia B.
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Le client n'a pas laissé de commentaire.

Russell C.
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Le client n'a pas laissé de commentaire.

jennifer N.
Évaluation :

Honestly just using the website was the hardest part. I couldn't get my license photo to upload and had my checkout screen freeze up. The location and employees always do a good job. I used truck and storage five years ago and that was also clean facility, truck, and great customer service!

TAMMY C.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael K.
Évaluation :

exterior signage to indicate where to park a returned vehicle

FRANCESDELORES J.
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Le client n'a pas laissé de commentaire.

SHANNON J.
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Le client n'a pas laissé de commentaire.

MAURICEORLANDO A.
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Le client n'a pas laissé de commentaire.

Wayne B.
Évaluation :

Professional, friendly, exceptional service.

Rafael T.
Évaluation :

Excellent experience! Would recommend the Lynchburg location to all my friends and family. The manager was extremely helpful and upon my arrival had me checked in within 5 minutes.

Katherine S. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Greg N.
Évaluation :

great experience

Katherine S.
Évaluation :

Inform customers of gate hours for storage when theyre returning their truck at 12a and rented your truck at 6p and they close at 7p and didn't think to say anything to me about the hours of the unit to extend in the first place, however the Sunday 10a person was AMAZING extending my truck rental another day and refunding the sotrage unit I couldn't use.

RONALDKAYE G.
Évaluation :

I was hit in the head with the auto door.... the attendant said it doesn't work well when it rains. I have a bruise and bump! The man there was rude. The lady at least ask if I was ok.

George A.
Évaluation :

The movers I hired through U-Haul did not show up and this caused a lot of distress and I had to find another way to load my stuff through hiring movers outside of Uhaul. I made an initial payment to have my belongings moved that came to no avail. Your Way Movers did not return my calls or text messages. I request in the future Uhaul have movers who are dependable because moving is very stressful on it's own, not to mention when movers who were paid dont show up.

Daniel G.
Évaluation :

Le client n'a pas laissé de commentaire.

SUSANMICHELE R.
Évaluation :

The staff put on their face coverings as I entered the office (as opposed to using them when working, regardless of whether there was a customer present), and the touch- less payment option wasn't working. The staff were relatively friendly and helpful; however, I was concerned about Covid compliance. I suspect the issue was more of a training concern - not sure what the management is doing to assist the staff. Vehicle was in great condition and all went well with that. Thank you!

Arriyan P.
Évaluation :

Just a better idea of the timeframe to issue a credit back to my bank account so I'm not left wondering when or if. Service was excellent. Very friendly staff and helpful.

JOSEPH H.
Évaluation :

Had a truck that had a bad battery. Uhaul took care of the problem for free. It's a shame some people take advantage of this service. Uhaul really stepped up to fix the issue. My respect.

TreVon L.
Évaluation :

Le client n'a pas laissé de commentaire.

Tim F.
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Le client n'a pas laissé de commentaire.

Sallie R.
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Le client n'a pas laissé de commentaire.

Jeremiah B.
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Le client n'a pas laissé de commentaire.

JABARON R.
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Le client n'a pas laissé de commentaire.

April P.
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Le client n'a pas laissé de commentaire.

Mark R.
Évaluation :

Le client n'a pas laissé de commentaire.

Brandon D. | Expérience générale |
Évaluation :

Really the staff was great! They were always friendly and helpful

Benjamin W.
Évaluation :

Le client n'a pas laissé de commentaire.

fanny m. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Bob M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

TIMOTHYRANDOLPH B. | Premières impressions |
Évaluation :

Loved the first month’s free rental!

Shawn H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth A. | Expérience générale |
Évaluation :

Had very difficult time both getting u-boxes picked up at the start of rental despite having scheduled time for boxes to be picked up weeks in advance, boxes weren’t picked up until following day which would’ve been even later had I not made several calls. Attempting to retrieve boxes to move into new home was even more difficult with initial request made Sunday was told a 24 hr notice is required so I requested the next business day and didn’t plan to pick up until approximately 28 hours later and had kept a rental truck from outside vender for towing these u-boxes specifically. When I called to let them know I would be there in about an hour I was once again told it would be an additional 24 hr notice because they did not have request noted in system and did not offer retrieve recording of conversation that would show I had in fact made the request. Instead I was told it would be yet another day and couldn’t be certain it would be within 24 hrs but would rent me a truck (that I had to pay for). The truck was reserved for noon (odd to do when you can’t guarantee the boxes would be out of the warehouse by then but I said okay. I realized I would be able to get to uhaul by noon so I called to let them know and was told, “that’s fine, you can come whenever, the unboxed haven’t been pulled out yet”. So I told them I would be there at 6pm. Called again on the way and was told they would take my number and call me back at their earliest convenience, no call back, got there and about 5 staff members were sitting there talking to one another with no other customers and no one on the phone and I find out that they don’t have any trucks but it wasn’t the right truck for someone who didn’t want to unload the box at the store which I had previously told them I did not, spent almost an hour there just to leave without my stuff (all my stuff, beds, etc) with the impression that a truck to haul the unboxes would be reserved for me to pick up at 6pm the next day. I get there at 6pm on WEDNESDAY only to find out that once again, they did not have the correct rentals for me to get the unboxes but would rent me a trailer that holds one of the two boxes which I did cause it was yet another hour in the store and another day with no bed to sleep in. This costing me another trip the next morning cause they wouldn’t be there that evening for me to come get the second one. When I got there this morning (Thursday) I had called on the way thinking they would at least have it ready for quick pick up after wasting hours upon hours of my time and me having no bed to sleep on but again sat there for another hour waiting for box to be move out of warehouse, covered with protective cover and put ok trailer. Overall horrible experience and the manager was unapologetic for the significant inconveniences, almost seemed annoyed as if I made gross errors and inconvenienced him.

Bob M. | Premières impressions |
Évaluation :

The young lady helping did an excellent job...I had rented a storage unit also and it was to small for my stuff...she facilitated a move to a larger one directly across the ally. That really was a super job

jacquelyn b. | Expérience générale |
Évaluation :

Expensive

randy h. | Expérience générale |
Évaluation :

Yes nice service.

Winifred H. | Expérience générale |
Évaluation :

The door on the unit fell off when first opened told staff they said they would fix , took them several days while my stuff was unprotected. Very inconvenient.

michael g. | Expérience générale |
Évaluation :

The staff was always friendly and helpful. I was thoroughly pleased and grateful for an outstanding experience.

raia n. | Expérience générale |
Évaluation :

The storage was great other than the price increase I think it's still a little expensive for the size storage I had.

David R. | Premières impressions |
Évaluation :

Very helpful service!

Paul B. | Expérience générale |
Évaluation :

Very helpful & friendly staff. I had lost the key for 1 of the 2 padlocks I secured the room with. I showed them my contract to verify I was the correct tenant. & called a locksmith to drill it..

CYNTHIA S. | Premières impressions |
Évaluation :

Thank you

CYNTHIA S. | Expérience générale |
Évaluation :

Thank you

Paul B. | Premières impressions |
Évaluation :

The sales rep I dealt with was extremely knowledgeable and very helpful.

Sonya's H. | Expérience générale |
Évaluation :

Staff was very friendly and helpful.

Tyrone T. | Expérience générale |
Évaluation :

The only issue was the spiders and rodent poop on everything. They may want to exterminate in the spring and summer months. But this location is great and I will be using them again next year.

sherlene b. | Expérience générale |
Évaluation :

Manager was always willing to help in anyway. Very friendly staff.

Jennifer W. | Premières impressions |
Évaluation :

Great service

Cloria R. | Expérience générale |
Évaluation :

N/A

Erica G S. | Expérience générale |
Évaluation :

Female was cordial. My reservations were not correct. I was suppose to receive a free month rental. your representative obviously doesn't know the policies. She said I did not get a free month,

Alex F. | Premières impressions |
Évaluation :

Great experience! Staff was friendly and puts the customer first. Very clean and professional setting.

KELVIN M. | Expérience générale |
Évaluation :

The staff members were always helpful, immediately attentive and offered the best advice.

George M. | Expérience générale |
Évaluation :

I would work with this facility again

Willis D. | Expérience générale |
Évaluation :

The move in experience was a night mare and the move out experience was the same. From a paying customers point of view there should be a way to be able to dispose of unwanted items.

linda l. | Expérience générale |
Évaluation :

I would recommend Uhaul to friends the stafff is very friendly and very helpful

cathy M. | Expérience générale |
Évaluation :

The staff here is wonderful and very helpful! We have used several of the services with no problems. Well stocked supplies for all your moving needs.

juliet A. | Expérience générale |
Évaluation :

I really appreciated the staff they all were very helpful ...love this place💜

Elizabeth S. | Réservation |
Évaluation :

I purchased my boxes and packing supplies and was able to return the unused supplies for credit. The supplies are high quality as was the customer service I received from U-Haul staff. thanks!

james f b. | Expérience générale |
Évaluation :

Nice, clean facility. Very convenient and accessible. Most was well secured

Tamika J. | Expérience générale |
Évaluation :

Wonderful customer service. I would definitely come back in the future. And I would recommend it to people who wants a secure clean well light facility.

Vaughan A. | Expérience générale |
Évaluation :

Your staff was very above average and helpful! Thank you Vaughan Atkins

alonzo v. | Réservation |
Évaluation :

Thank YOU

Tara H. | Expérience générale |
Évaluation :

It was not a pleasant experience the elevator i know is something you cant control but the lack of communication and the time that i spent dealing with uhaul phone system being transferred.

JONNA B. | Réservation |
Évaluation :

Everyone was nice n friendly and helpful, the storage area was very clean .

bernard c. | Expérience générale |
Évaluation :

IT was A fair price.

Ashley d. | Expérience générale |
Évaluation :

Sorry people and sorry place , they say they auction off the units but the girls who run it buys the units from u haul, without anyone else bidding on it

margguerite c. | Expérience générale |
Évaluation :

Miss Q is a very helpful lady. I have used this Uhaul when moving in 2016 to FL and when I moved back from FL in 2018. No complaints whatsoever. Thanks muchly

curtis s. | Expérience générale |
Évaluation :

Very good

Non reviews have been submitted for this location.

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