Customer Reviews for U-Haul Moving & Storage of Downtown Paterson

842 évaluations

426-440 Grand St   Paterson, NJ 07505

(973) 870-0859

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(973) 870-0859

426-440 Grand St
Paterson, NJ 07505

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH C. 
Évaluation :
1

Horrible service, i returned the trailer one day earlier at another location witch they told me it was ok to do, then 2 days later they call me trying to charge me 250 dollars for dropping at wrong location, reps were very rude and woldnt even listen to what i had to say, i hope they know they just lost a lot of customers with me and my family

STANLERD R. 
Évaluation :
1

They cheated in gasoline marking. I urgently drove to the home didn't check the gasoline level. I took the picture of the gas meter. When return the truck I told the manager but he didn't solve the issue.

ABDUR R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMAR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LATOYA W. 
Évaluation :
4

they were kind to me keep that

ALEJANDRO P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

It was excellent

INZA K. 
Évaluation :
1

i was charged extra with no explanation

rufus N. 
Évaluation :
5

The vehicle was a little squeaky but besides that everything was great awesome customer service...

JAMAR G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vanessa F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

celeste d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaqueline E.  |  Expérience générale 
Évaluation :
1

It was poor customer service!! Only one representative and she really didn't know what she was doing. There was long lines with long wait time both when I picked up the uhaul and when dropping the uhaul off. Great employees but very poor customer service.

MIOSOTIS G. 
Évaluation :
5

Very wonderful helpful staff

DAVID S.  |  Premières impressions 
Évaluation :
5

Uhaul is great!! Wouldn’t use any other place!!

Elisa C.  |  Premières impressions 
Évaluation :
1

Deliver the equipment at the location that was in the order and not at a place that is not very pleasant at night.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUSTAVO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

XAVIER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAOMI L. 
Évaluation :
5

The storeage unit itself was excellent. The rental of the truck wasn't so much. To drive an hour to do a pickup was wrong on so many l levels . When there are so many u-haul businesses between Paterson and Hamburg,Nj for 26'and than drive to north Bergen to pickup the 6x12 . This could ha been better . We were moving and I reserved them a month in advance.

Emma S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin R.  |  Expérience générale 
Évaluation :
5

Customer service excellent

NELSON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS F. 
Évaluation :
3

pickup at 830am...arrived at 854am due to traffic, as this was not the original location of pickup(Totowa NJ originally until Thursday night). Was greeted with "you know your LATE!. The inspection app sent to phone Timed out before I could even finish inspecting vehicle before I left. (took all necessary pictures as I have rented before). Spent 20 mins cleaning windshield and mirrors as could barely see. The AIR CONDITIONING WOULD NOT BLOW OUT OF VENTS ,ONLY WORKED AS DEFROSTER.IT WAS 89 DEGREES OUTSIDE AND 7 HOURS IN THE TRUCK , and all I got from the rep when returning was" oh, sorry about that and she moved on. The expectations when renting, as I have rented from U-Haul before, is that the equipment is in TOP SHAPE. On this rental I give a big fat ZERO!

John S. 
Évaluation :
5

I've recommend the Prince St location to all my friends and family.

ALEX C. 
Évaluation :
5

Evan was a great help. Professional courteous and efficient.

VINCENT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerlyn O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENISE B. 
Évaluation :
1

I was treated very badly and I was robbed off by some of the Office staff on the payment charges they placed on me. I was charged for their mistakes and I want all my money to be refunded back to my account. I wish I could sit on one on one with the rightful owner of that particular branch ( 426-440 Grand Street ) and narrate my ill filthy treatment I went through. My experience there was devastating.

esther s.  |  Expérience générale 
Évaluation :
3

Make sure it's enough staff working.

TARASHUN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIEMA T. 
Évaluation :
3

The costumes service

CANDIDA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARLOS T. 
Évaluation :
4

Personnel professionnel

GLORIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Javier T. 
Évaluation :
1

I Opened The Storage On The 28TH Of The Month. The Manager OR Whomever Changed The Date From The 28TH To The 5Th Of The Month WITHOUT NOTICE. Then She CHARGED Me Late Fees Every Month. She Also Changed The Amount Of TIME I Had The Storage. According To THEM, I Had The Storage In (2020). I Spoke To Them Several Times About The Matter But No One Cares To Address The Situation. I Can Only Imagine How Many CUSTOMERS/ CLIENTS They HAVE RIPPED OFF Doing Their Dirty TRICK. I See Them As THIVES And SCAMMERS. And I AM Positively Sure That Other CLIENTS, FAMILIES, And FRIENDS WHO WAS RIPPED OFF Feel THe Same Way TOO As I Do.

Yvette T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDMOND S. 
Évaluation :
5

Better visual when it comes to the rear view mirror. The gate makes it a little difficult to see through it.

JAQUILA M. 
Évaluation :
5

Finally, found a perfect uhaul location. Everything and everyone just great! Love the wonderful customer service! Keep up the good work!

Mohammed A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONYA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMARY F. 
Évaluation :
5

La gerente y todos los trabajadores siempre fueron amables y muy respetuosos. Gracias

NATTASHAV B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAVIER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HASANI W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABDULLAH A. 
Évaluation :
5

One concern there was a tire Monitor check light came on, after one hour of driving, I was afraid the truck was going to leave me on the road stranded. but I make it to my destination safe. I would strongly suggest the company to thoroughly check the trucks before renting it to the customers.

CLINTON C. 
Évaluation :
5

Smooth easy experience. Thanks!

ALYSSA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
4

Besides the Price being so high... And the staff that was there from 12/2019. To about 3/2021. Witch was more like thug Clowns ..... everything else was great!!! The Staff now are alot more Professional Caring and always there to help with any questions... NEXT THING IS... when you Move out what ever days or Weeks or week Balance you Have they Steal from you And no Refund on the days you Dont use...that's not cool at all But the WORST if my whole Experience there was theres NOT 1 TIME that I've ever Called and Anyone Actually Ever Picked up a Phone it will ring For Ever .. .. I would always have to go in myself to the office otherwise NO ONE EVER PICKED UP A CALL OUT OF THE MAY E 30 40 TIMES IVE CALLED IN OVER A YEAR .....

Miguel E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERSON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTURO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNALDO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lynnell M.  |  Expérience générale 
Évaluation :
4

Overall the experience was good, however it looks to me like you were never going to be able to have the trailer at my preferred dealer and you should just say that when I make the reservation. I found out the day I was picking it up that I had to drive to Paterson to get it, which wasn't in my plans for the day before I was leaving.

Michael Q. 
Évaluation :
4

It seems none of your rental locations nearer Ridgewood NJ could accommodate a 26 ft truck so pick-up location was inconvenient.

ROBERT U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angie G. 
Évaluation :
5

The crew work as a team work

EDWARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ismail O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE H. 
Évaluation :
4

Grace perez

GRACE P. 
Évaluation :
5

Great and friendly staff

BELAL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE H. 
Évaluation :
3

I did not have a good experience. I will say efforts were made to be helpful, however I paid for 12 Moving Blankets and they were not in the truck as expected. Which made the Move cumbersome. Trying to call U-haul when needed was very frustrating as the calls were 20 Minutes to get through. Fortunately I did pick up a card and had the Phone # of this particular center and reached someone that did make an effort to correct things, however he was not able to rectify the matter and even though he said I would not be charged for the Blankets, when I received the Bill sure enough the charges still appeared. My biggest disappointment was in U-haul Site that shows Pick Up Centers. I believe they are misleading . I chose to go with U-Haul for the convenience of the Pick Up location and was routed to a center 10 Miles away. The location for pick up switched more than 1 time as well.

FRANK A. 
Évaluation :
1

I have a few complaints about this place

EDUARDO N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOELIN G. 
Évaluation :
3

u-Haul has always been my place to go when ever I needed a truck to rent but out of all my rental this was my second rental that I wasn't very satisfied, the truck wasn't in very good condition to many damage items interior and exterior

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

I can't think of anything

Massimo N. 
Évaluation :
5

Good customer service

LUISA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

excellent

WILLIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PENNY C. 
Évaluation :
3

Be more customer friendly.

ZORAIDA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARSENIO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAYISID N. 
Évaluation :
5

Great. The counter person was excellent

LOUIS K. 
Évaluation :
5

Excellent

IBRAIM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILAGROS B. 
Évaluation :
5

Nyia was a great help

AILEENE Z.  |  Expérience générale 
Évaluation :
5

Actually having the truck at the location first selected would be ideal. It worked out for the best though. Niya (sp?) was extremely helpful and is an asset to your company. She provided excellent customer service. Please ensure she is recognized. Merci

JAMES H. 
Évaluation :
1

Hire more competent employees. There was only one person working the store when I picked up and dropped off the vehicle. My vehicle was dropped off and given to me without being sanitized. Received vehicle with less than a quarter tank of gas. No one from the uhaul store or headquarters where on the same page when they quoted me my deposit or vehicle pickup.

ALLEN C. 
Évaluation :
3

Although Evan was wonderful and helpful he was working by himself so the wait was extensive

DALMARIE N.  |  Premières impressions 
Évaluation :
1

Stop advertising 19,99$ on your truck. This is fraud and false marketing. It is very deceiving because no one ever pay close to 20$... I thought I was paying no more than 50 $with mileage considering I am only driving 30 mins round trip. My total is over 240 $. This is ridiculous price. Please provide fair pricing a for local people and remove the 19,99$ logo from your trucks. You should be sues for this kind of deceiving business model. Also when I booked my location online, I picked route 46 totowa ni location and someone from your main office called me 15 minutes before my pick up time and confirmed I am still picking up and never told me that there were actually no Uhaul location on the address you provided on your website. We wasted our gas running around using google and iPhone maps and both could not locate the route 46 location I choose online. We wasted our gas and one hour of our time looking for Uhaul location you gave on the website and my confirmation but there was nothing there. This is fraud. When I Checked my text, I noticed, Uhaul sent me another address in Paterson to pick up .. I never authorized this location nor did the representative who confirmed my pick up mentioned Paterson: stop running your business like this. I called customer service and long wait time but no resolution of my concern. I also tried to drop off the car by 12am with my phone but your website could not locate my location and I was unable to make my return through the phone. I am using the most up to date iPhone in the market and checked my settings and my location service and everything is working fine. I should not have to share my personal information like location from my cell phone and give you my personal data. You should check your cameras to confirm location ... please rearrange your business and do better

NAZMA B. 
Évaluation :
5

A little on the pricey side .... but YOU GET WHAT YOU PAY FOR !!!! ( EXELENT SERVICE, CLEANLINESS, GREAT SECURITY,AND A GREAT STAFF ) highly recommend this location to anyone looking for a unit in a secured, and clean facility.

Glenn R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YANELL J. 
Évaluation :
4

Tire was flat in trailer - had to drive 10 minutes to another location to get fixed. Took 45 min to fix. Uhaul did give a 15 $credit (I did not ask for) which was nice None around at pickup location - had to call Uhaul. Overall it is a trailer rental - the trailer did what I needed it to. Good price. Would do again (despite the few issues above)

Daniel C. 
Évaluation :
5

Great Customer service.

Liz v.  |  Expérience générale 
Évaluation :
5

The first night I came in to load my stuff in from the truck but the office was close and no one answered the phone number listed. I was frustrated and could not get the truck out of the driveway so I left it. The next morning I got there and the GM aided me along the move in process and explained everything. She came to check on me twice to ensure that everything was going well. She was kind and very helpful.

Luigia R.  |  Premières impressions 
Évaluation :
5

That person who helped me was very polite, kind and informative. He was very helpful. I regret not remembering his name.

ELIUT A. 
Évaluation :
3

The experience in dropping off the auto transport was rough. It was a few days after the snow storm but there was black ice every where. I had to park the vehicle on the street first. We had to climb under the auto transport where the floor was icy and wet and was freezing and soak when it was done. We had to unhook the chain. There were a bunch of uhaul returns parked on the left leaving no space to slide or we would hit another vehicle. It was so full in there but I had to leave the transport in order to unload the truck. I called the GM the night I tried to gain entrance into the uhaul storage but no one answered and the mail box was full. I had to leave the truck because I could not get it back out. What I will say during business operation hours Mrs. Paulino was great. She personally aided me along the move in process and explained everything in detail. She was very professional and took the time to come back twice to check on me and ensure I was okay.

Luigia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YANELL J. 
Évaluation :
5

If they call to extend time let them know they will need a smart phone to return the equipment after business hours. Also if they need to call customer service after business hours when on hold it should give an estimated amount of time someone will be on hold. I was on hold so long since I had difficulties returning after hours and I was unsure if the customer service was 24/7 when I needed to speak to a rep.

SHEKINA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Razwan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

I was very happy with this uhaul !it started when I walked in the door and saw a very clean place,I was happy how the receptionist was very pleasant and helpful. Then when I received the vehicle it was sanitized and a nice new vehicle thanks U haul U R the best!

RONALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAMIKA T.  |  Premières impressions 
Évaluation :
5

Friendly staff. Clean facility.

SHAMIKA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean S.  |  Expérience générale 
Évaluation :
5

The manager Nayade paulino was very help full and very kind,i really will recomend people to this store cause is the best service i recive from this company,

Luis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE H. 
Évaluation :
5

I have rented from this location several times. Always excellent customer service!

Jose D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Radames G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milciades Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE C. 
Évaluation :
5

Staff very helpful and cuteous

Jennifer C.  |  Premières impressions 
Évaluation :
5

Costumer service was very helpful, kind, and polite. Merci

angie r.  |  Premières impressions 
Évaluation :
5

Satisfied

Eduardo N.  |  Premières impressions 
Évaluation :
5

Excelente servicio en todas las atenciones al cliente , muy mables y siempre estan dispuestos a un buen servicio.

Jose L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L.  |  Expérience générale 
Évaluation :
5

👍🏽

JONATHAN C.  |  Premières impressions 
Évaluation :
5

The employee was very nice and courteous.

Micheal P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patria M.  |  Expérience générale 
Évaluation :
3

You guys better be SO lucky you have Nayade as a manager. She's honestly the best, you guys would've be able to run a professional establishment without her because the employee's?? HA. forget about them! She's the best, that's the ONLY thing i'll miss about uhaul.. speaking & dealing with her! Everything else i can live without.

kimberly m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david s.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nakeita H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge B.  |  Expérience générale 
Évaluation :
2

I found it hard to get answers to questions and attitude not friendly. Late fees charged within two days past due date and told either pay or move out. Not good customer service at all

Brenda M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aida R.  |  Premières impressions 
Évaluation :
5

Great service and experience

Shà Quan H.  |  Premières impressions 
Évaluation :
4

Very good

Larry M.  |  Premières impressions 
Évaluation :
2

No elevator had to carry everything up two flights of stairs, exhausting. Lighting is terrible. Too long to turn on while walking to unit. Tripped and fell on a  cart left in the dark in hallway.

Dianna R.  |  Expérience générale 
Évaluation :
2

was not happy when i moved in elevator was not working and storage room was on second floor the moving in and moving out process was terrible being that i had to move stuff up and down second floor

angelica g.  |  Expérience générale 
Évaluation :
5

Dude was cool, helpful and efficient.

Alahjuan G.  |  Premières impressions 
Évaluation :
5

Great customer service, she was great,I for got her name but I was there around 730 800 AM ON FRIDAY.

jason a.  |  Premières impressions 
Évaluation :
2

Very horrible experience, I will never go there again. They were very unprofessional and rude. I had one terrible interaction with an associate named Stephanie.

Patricia M.  |  Expérience générale 
Évaluation :
5

Great experience from the beginning to the end!!!

Hector R.  |  Expérience générale 
Évaluation :
5

The young lady that helped me was wonderful and very helpful

Margaret M.  |  Premières impressions 
Évaluation :
5

Great Service

Shà Quan H.  |  Premières impressions 
Non reviews have been submitted for this location.

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