Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This is a great location. Friendly staff, process was quite easy and great pricing
Leah P
Évaluation :
4
Le client n'a pas laissé de commentaire.
TOMMY R
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica G
Évaluation :
1
I rented a box truck and paid the stated mileage fee for an in town rental. .When I returned the truck after hours , $15 was added for fuel. I was not notified that I would pay mileage PLUS fuel. I went back to the official uhaul page online for how to estimate your fees. It stated that the charge for in town truck rental consists of a flat rate plus mileage fee. Nowhere was it made clear that there will be an additional fuel charge. This needs to be made clear at the time of rental.
scott f
Évaluation :
5
Nothing could have been better, absolute perfect experience.
Jeremy H
Évaluation :
3
Le client n'a pas laissé de commentaire.
Sedric J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kirtis H
Évaluation :
5
Gas was not exactly half like stated. I still made sure it was half before returning, to avoid any problems.
Angelic A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry R
Évaluation :
5
Greatest experience I have had with any storage facility. These ladies know how to do it right. This is the only storage I would recommend in Pensacola.
Lorraine L
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Expérience générale
Évaluation :
5
very friendly and helpful
Donald A
Évaluation :
3
Le client n'a pas laissé de commentaire.
Andrew P
Évaluation :
2
My reservation originally was made for 1p then I pushed it back to 2p only to get a call stating that they didn’t have a truck.Me ok but then when i got there the young lady was very helpful she even called the renters that were running late.Again no truck until 4:30p but i did what i could because i COULDNT return to my storage after 9p so I think my rental was wasted so I returned it the same night because I had to work the next morning and now I have to rent a smaller truck to move the rest of my belongings the weekend…WASTED MONEY ON THIS TRUCK AND IT SMELLED TERRIBLE AND THE ENGINE LIGHT WAS ON BUT I REALLY DIDNT SPEND NO MORE THAN 10 minutes in the store to pick it up but I had to keep running back up there to get a truck!!
Ebony H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua K
Évaluation :
4
No major issues. I took the time to check in online. What a fool am I. Had to repeat at counter. Why? System has been buggy was response. Complete waste of my time. Fix it or remove it from the online page.
Gary R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank E
Évaluation :
5
T
David T
|
Premières impressions
Évaluation :
5
The only thing that could be done is to keep Ray and Tim! I was beyond stressed out over my move. Those two young men made me at ease and were SO KIND AND HELPFUL! THEY ARE AWESOME!!!
Melba H
Évaluation :
5
Just like to thank each and everyone that help in my moving into that storage unit and it was fast and friendly
Latonya U
|
Expérience générale
Évaluation :
5
Great service
Jeff B
Évaluation :
3
Your return app needs work. I had to call 24hr line for help. Why bother with an app if I can just call and get it done. It's ridiculous.
Tim F
Évaluation :
5
Le client n'a pas laissé de commentaire.
LATONYA J
|
Expérience générale
Évaluation :
2
Double charged me, then your customer service rep tried to say it was my fault because I did not electronically. Return the trailer which by the way, was not the size that it said it was. Did not even send me the link to return it until well after I was in bed I even talk to a rep about being double billed and she said just call back in the morning to have the charges reversed It was like pulling teeth to get your wrap to even consider that I was right, and she needed to make adjustments
William W
Évaluation :
5
No complaints satisfied customer
timirrie h
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Robert S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
William K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nickalos S
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
vinnie p
Évaluation :
1
Late night drop off required photos etc is crap, couldn't scan anything. App is dumb it just looped on a video the first try to do anything. Took over an hour to get it to work
Terry H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zachary C
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Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiffany B
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dustin E
Évaluation :
4
Le client n'a pas laissé de commentaire.
Anthony M
Évaluation :
5
Greatpeople to work with !!!
William M
Évaluation :
5
When I turned in the trailer I was fortunate enough to be greeted by Victoria. She removed the trailer and looked up my account and saw where the drop-off location was wrong (it was listed as Texas not Florida). She made a call and straightened it out and I was on my way. She handled the matter with professionalism, and you are lucky to have someone like her working at that location.
david g
Évaluation :
5
Kirsten and Becca were sweet hearts answering my questions and even showing me some of the storage units I requested to see.
Joel B
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Premières impressions
Évaluation :
5
All good
Paul W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Megan P
Évaluation :
1
The facility storage room had a bad water leak from the roof area and no 24 hour claim number, do to moving out of town in time of need.
Nelson B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEITH M
Évaluation :
3
The only issue we had was that there wasn't a hand truck available, so we had to rent one and furniture covers/blankets were supposed to be included for the inconvenience but were not. Otherwise everything was fine.
Connie J
Évaluation :
5
Staff is friendly and helpful.
John S
Évaluation :
5
Picked up In Pensacola FL and gentlemen was great at check out and hook up. Dropped off in Fort Walton Beach FL. Quick and easy gentlemen outside to great me as closing. And gladly worked me in before closing. I guaranteed him there were no bodies or parts left in trailer
James B
Évaluation :
5
Le client n'a pas laissé de commentaire.
CINDY B
Évaluation :
5
Money!
Clifford D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terrell W
Évaluation :
5
Awesome
Terrell W
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Premières impressions
Évaluation :
5
Kirsten was very nice and helpful, and made sure I understood everything completely! I also got the newer truck so thanks!!
Gavin C
Évaluation :
4
N/a
Janice D
Évaluation :
4
Le client n'a pas laissé de commentaire.
christopher O
Évaluation :
5
Everyone at the UHaul location on Pace Blvd. in Pensacola was very helpful and professional. They worked with me on picking up the trailer and I will definitely rent from them again.
Michael S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Meagan M
Évaluation :
2
Long wait to get truck and no one available to receive truck on site during business hours...would not rent here again
Deanna M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Derrick C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ivan P
Évaluation :
5
Great service unhooking my trailer and logging the completion of my rental.
LEE K
Évaluation :
1
The staff at this location was rude and unprofessional. We were treated with disrespect. I am a disabled veteran and will NOT recommend this location to anyone. I drove from Knoxville Tn and the rules changed from one location to the other. In TN We were told one thing and it was not honored once we arrived in Pensacola. When questioned about the difference the employee then responded with, "Well I won't rent you anything. I asked to speak to a manager and was told it was the manager's day off. I then asked for any supervisor and was told there wasn't one except the manager. We had rented the uhaul, reserved the unit but was denied once we arrived. Knoxville Tn location was informed that there was not a permanent home address in Pensacola yet but did have the address to my place of employment. I had to partner with the VA once Iarrived for the new apartment address. Uhaul in TN said that would be fine as long as it was a loc address. It was/is a local address. We were finally allowed to use a family member's home address in Panama City, FL. This situation has also caused me to rethink our Uhaul units in Panama City. This statement is a summary. The entire situation was beyond unprofessional. The employee was willing to turn away a disabled veteran who had already secured the unit prior to arrival.
PRESTON M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shaun H
Évaluation :
5
Le client n'a pas laissé de commentaire.
jerry s
Évaluation :
3
Le client n'a pas laissé de commentaire.
Three M
Évaluation :
5
Le client n'a pas laissé de commentaire.
rozzell f
Évaluation :
4
Will use this center more.
James D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan c
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan c
Évaluation :
5
Staff kind & helpful
robert h
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Expérience générale
Évaluation :
5
N/a
Richard J
Évaluation :
1
No one is at the location ( at 2pm). No one answers the phone! You can hear it from outside, just ringing and ringing. No way to pick up my order, even after I checked in on the phone. I was there for an hour trying to reach someone… finally I ended up calling the location on pace Blvd and they were able to fulfill my order. Will never reserve from this location again.
ROBERT L
Évaluation :
5
Minor situation was handled ver well
Rosemonde A
Évaluation :
5
Easy in and out, everyone was great
hugh c
Évaluation :
4
Make it cheaper. It’s always more expensive then you think
Dannel S
Évaluation :
5
I like doing it online and just checking in. Much better
Sandy O
Évaluation :
4
Le client n'a pas laissé de commentaire.
Katherine F
Évaluation :
5
Excellent staff!
Jeffrey B
Évaluation :
5
Quick and easy… very accommodating. Becca was excellent
Michael R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard S
Évaluation :
5
Great team, people and work. They were quick, courteous and had a very nice waiting area. Work was done quickly and explained perfectly. Great place to do business with.
MICHAEL G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory S
Évaluation :
3
The customer service was helpful. Kept every thing going smooth.
Richard R
Évaluation :
5
Le client n'a pas laissé de commentaire.
ella j
|
Expérience générale
Évaluation :
5
Thank you for all the help and great service!!!
angie f
Évaluation :
5
Le client n'a pas laissé de commentaire.
James F
Évaluation :
5
Le client n'a pas laissé de commentaire.
THOMAS A
Évaluation :
5
Truck had 2 problems,no backup lights an transmission stuck in first gear.When dropped off truck to second location.Didn't like check in lady's attitude an didn't seem to be concerned with problems of truck at all.I thought I was doing the right thing in telling her the two problems an she didn't seem to care.Didn't even make note of it or anything,feel bad for the next person renting this truck with a chance of breaking down dou to transmission problem.Pick location was ln Pensacola Florida This poor review of clerk lady was from pace Blvd mobile Alabama location.
Tom M
Évaluation :
4
I wish there was a flat rate option for local moves under 50 miles. I did not anticipate spinning $100 just to use a 1995 truck for one day. It ended up being $82 for 38 miles plus I had to refill it at $20 and I only had to relocate a few containers to my storage unit. I thought Max would be $50 but my final invoice was $82,9 plus the restoration of fuel back to the full I've rented nice rental cars for way less with an unlimited amount of miles just something to consider in terms of today's economy and helping out local customers
Mrs. F
Évaluation :
4
Le client n'a pas laissé de commentaire.
johhny w
Évaluation :
3
Make sure the equipment a person requests is available!!! I reserved two utility dollies. I arrived to be told there were none available anywhere in Pensacola and my only option was to buy one if I wanted one. This is UNEXCUSABLE! Especially since there were a group of appliance dollies sitting there, but we couldn't have one of those as they were reserved. IT WAS A RIP OFF! I had reserved two utility dollies, why is it appliance dillies are available as promised and utility files are not??? First, no furniture pads are available in Bonifay and now this! I'm so frustrated I can't put it into words, especially since I was paying for help. The people were nice but that doesn't excuse the fact that equipment was said to be available, I reserved said equipment and showed up to be told basically, "so sorry, nothing we can do about it." I would have rented an appliance Dolly had I known it even better borrowed a Dolly from friends who had one. It really felt like a rip off being forced to buy a dolly, which amazingly there were quite a supply of available for sale, that I didn't need except for the move! I will warn anyone I speak to about U Hails inability or unwillingness to provide what they contract with one to provide. It's basically LYING TO GET BUSINESS when the company says yes we have this and then one shows up the next day to be told, "no we don't, if you want it you need to buy it." The most aggravating thing is I received an email the day before my pickup date making it sound like all the equipment I ordered would be available. Thankfully I went inside to pick up the equipment. I would have been even madder had I used my phone to pick up and reached my storage unit to find out equipment I ordered wasn't included. PLEASE GET YOUR ACT TOGETHER AND BE HONEST WITH YOUR CUSTOMERS! IF YOU DON'T HAVE THE ITEMS RESERVED SAY SO UP FRONT!!! I COULD HAVE BORROWED A DOLLY FOR FREE FROM FRIENDS INSTEAD OF BEING FORCED TO BUY ONE SO I I WOULDN'T BE OVER PAYING FOR HELP I HIRED. THERE IS NO EXCUSE FOR SUCH POOR SERVICE, ESPECIALLY ON TWO RENTALS IN A ROW!
Heidi C
Évaluation :
1
El precio del camión fue de 50 dólares y me descontaron 86 de mi tarjeta.muy mal.Lo concidero un robo
geovanis r
Évaluation :
2
Le client n'a pas laissé de commentaire.
Tammy G
Évaluation :
5
Le client n'a pas laissé de commentaire.
James H
|
Online Move In
Évaluation :
2
I reserved a truck. When I got to store he gave me several reasons why he could not rent me a truck, but he could rent a 10' box truck. He said several pickups have been stolen, and they are strict about what you need to rent a pickup truck. Nothing he told me was online when I booked the truck. I believe he racially profiled me. I have a credit card, but we never got that far
Jesse B
Évaluation :
3
It was a good experience and fast service. Everything went well, but nothing above and beyond.
Tyler F
Évaluation :
4
Le client n'a pas laissé de commentaire.
Arthur N
Évaluation :
5
Very friendly service
William W
Évaluation :
4
Engine fluid showed low upon precheckout inspection, but employee corrected this and reinspected all fluids.
david w
Évaluation :
5
Le client n'a pas laissé de commentaire.
Don W
Évaluation :
5
Honestly your staff was friendly, helpful, and knowledgeable. I cannot think of anything they could of done better. 10 out of 10 accross the board, Kirsten was awesome!
Troy Q
Évaluation :
4
Le client n'a pas laissé de commentaire.
james s
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shalisha h
|
Premières impressions
Évaluation :
4
We returned the Uhaul 2 days in advance and didn't receive a credit for those days.
Kristine F
Évaluation :
5
Outstanding Performance, they were busy but took the time to take care of our needs
Daniel C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rick W
Évaluation :
4
Le client n'a pas laissé de commentaire.
billy E
Évaluation :
1
The vehicle was excellent. The service, when reporting an issue is the problem. When photos are taken and the personnel still blame the renter for the issue, there is definitely a problem. I would seriously recommend training on customer and personnel interactions.
JOHN B
Évaluation :
5
Staff was courteous and informative. Very professional
Paul K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharon M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sierra J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
wheeler e
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
GREG S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shanice H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Beverly G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian H
Évaluation :
3
I have not received any sort of receipt after turning in the vehicle so that I can confirm that my final cost matched what I signed up for. No email and no hard copy from the drop off location
Khris P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jonathan S
Évaluation :
2
Have knowledgeable, friendly people working there (they weren't)
Lois G
Évaluation :
5
My only difficulty was identifying a good place to park my personal vehicle in the parking lot. The spots that I expected to be customer parking were actually reserved for high security parking. I just parked there briefly anyway, as I wasn't exactly sure where the regular parking spots were.
Vivian L
Évaluation :
4
Le client n'a pas laissé de commentaire.
Regina B
Évaluation :
5
Staff was extremely kind and helpful
robert h
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marilyn M
Évaluation :
5
Le client n'a pas laissé de commentaire.
TAIYA A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharon B
|
Expérience générale
Évaluation :
5
Love them!
CINDERELLA F
|
Premières impressions
Évaluation :
2
Unit leaked and wet my tv and paper products
Lewis F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wajdi A
|
Expérience générale
Évaluation :
4
The staff are always helpful and quickly resolve any concerns or issues. I am satisfied with my Uhaul experience!
alissa s
|
Expérience générale
Évaluation :
5
Very helpful staff. Becca contacted UHaul on our behalf to merge drop off and storage locker locations. That helped. They gave us cold water as we were leaving. We unloaded in 100° temperatures and were spent. I guess be then 5+ stars.
Carl S
|
Premières impressions
Évaluation :
5
Thank you for letting me use storage units awhile..
Unfortunately sad ain’t get half refund back lol
Thank you have a great daily
Audrey B
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ann D
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Desiree S
|
Premières impressions
Évaluation :
5
For the amount that was paid mthly air conditioner should be provided for all units,
JAcqueline W
|
Expérience générale
Évaluation :
5
Staff is very friendly and helpful! I was in a hurry and accidentally put my lock on incorrectly! I was out of town when they called so they assisted me in this by locking it up until I could get back to remedy the situation! This was my second time using them and highly recommend them!
Angela H
|
Expérience générale
Évaluation :
2
Water had somehow gotten into my unit. Many of my itens includung fireplace and sectional sofa were ruined by mold and mildew. Many other items were ruined by roaches and spiders. Definately would not reccomend this location for storage. Staff was friendly. Would rent uhaul equipment here.
Angela H
|
Expérience générale
Évaluation :
5
Pattikirby I share this storage with my nephew Alexander Kirby
alexander k
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yevette G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
EJ T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ralph E
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lynodra A
|
Expérience générale
Évaluation :
4
The outside ground at the of our unit door was covered with wasp nests. We had to go buy wasp spray to even be able to get into it to get our stuff out. Other than that it was great!
Luke P
|
Expérience générale
Évaluation :
5
Would rent a storage unit there again in a heartbeat if it ever became necessary.
Jack C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amirah H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CYNTHIA O
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jamirror B
|
Expérience générale
Évaluation :
5
The young man who checked me in was incredibly helpful!! I needed assistance unloading my motorcycle and he was so nice and super helpful!!!
DANIEL C
|
Premières impressions
Évaluation :
5
Great experience! Staff have always been friendly and helpful and especially the gentleman that checked me out yesterday when I closed my account.
scott m
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yevette G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
robert r
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kirby M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LYNNE K
|
Expérience générale
Évaluation :
5
Quick and easy.
Robert G
|
Premières impressions
Évaluation :
5
Really grateful for the support and the first month free of storage unit! Great help especially with moving and getting settled into a new home.
JOEL J
|
Premières impressions
Évaluation :
5
Actual experience at phyical storage location was Excellent. Reservation of storage unit was Poor due to Uhaul online reservation not being honored by storage location. Would recommend storage location but would not recommend online and phone reservation.
SHAWN Z
|
Expérience générale
Évaluation :
1
I have been a customer for 5 years and they have gotten worse over the years. Place isn't being taking care of at this location. The manager is rude . When you try to tell them you paid they argue.
Everett B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosemary W
|
Premières impressions
Évaluation :
5
Hated to leave ,miss kersten has a fine crew! BUT!!! You need to redo the parking lot, it's time!
ray k
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANGELA S
|
Expérience générale
Évaluation :
5
Zach was very helpful in getting me a storage unit and then walking over and showing me how the alarm system works. Uhaul Bellview did not honor my original storage reservation even though I had called ahead to confirm it. I had to settle for a medium sized unit at Uhaul Downtown Pensacola. It does not appear storage reservations are honored at all by Uhaul locations.
SHAWN Z
|
Premières impressions
Évaluation :
1
Rented was was supposed to be a climate controlled unit. Owner/Manger allowed homeless person to live in unit two spaces from mine. Exterior door was constantly left open, so there goes climate controlled!! My unit had rats/ mice in it eating my things. Paid extra for insurance only to be told nothing could be done, had to have receipts for ALL my things in unit. Can't produce receipts for 100 year old pieces of furniture that was handed down. Day I removed my belongings, unit full of cockroachs and I don't mean two or three, I mean full of roaches and the entire building smelled so badly from person living inside his unit, my son and I could barely stand it. Had to bug bomb my garage three times before I could start moving my things into my new home. Owner/manager refused to pro-rate rent so I lost money as well. I would definitely NOT recommend this storage facility.
Catherine J
|
Expérience générale
Évaluation :
5
S.O.
Kirby M
|
Premières impressions
Évaluation :
4
In the 5 1/2 plus years we rented we had no problems with the property or the employees.Henry the maintenance man was always helpful.
EUGENE H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leah B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
rosie s
|
Expérience générale
Évaluation :
3
Priced too high.
Kimberly B
|
Expérience générale
Évaluation :
3
The climate controlled storage was one of two I rented and it was full of roaches and palmetto bugs. Head to bring all the boxes home unpack them in the front yard and repack after the roaches were removed from the contents. Not sure if it has anything to do with it but there was a homeless guy living in one of the units in the same building.
Kevin I
|
Expérience générale
Évaluation :
5
They were extremely helpful and friendly.
Romano P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
linda s
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mickey T
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Alexander P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katrina W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela H
|
Premières impressions
Évaluation :
2
We secured a unit one year ago. Every six months we received notification that our rate was being increased another five dollars. If we weren't living overseas, we would have changed facilities at the notice of the first rate increase. After this, I wasn't surprised to learn that they don't prorate the month if you move your belongings out early.
Juliet R
|
Expérience générale
Évaluation :
5
The manager at this location was AMAZING! The other staff as well was helpful and polite. Made all my requests easy.
Jared S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Henry K
|
Expérience générale
Évaluation :
3
The inside climate controlled storage is not climate controlled by any reasonable normalcy. The ac needs to be repaired or turned on as the humidity level was stifling.
Kevin I
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
JOHN H
|
Expérience générale
Évaluation :
1
The unit leak (#31) . I told two U-HAUL employees at different times about the leak nothing was done. But I did receive a letter for a rent increase. So I move out to a better storage facility.
ALBERT B
|
Expérience générale
Évaluation :
5
Great team. Very knowledgeable professionals. Thank you for taking care of an old lady like me. I highly recommend you do business withthem. Pace blvd location in pensacola is the best. Absolutely wonderful.
aretha w
|
Premières impressions
Évaluation :
5
Absolutely loved the atmosphere in the office. Everyone flowed and worked well together. Lots of energy and pleasurable. I definitely will use their services again.
Ursala B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MauryOlando C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DONNA D
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
David H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latasha B
|
Expérience générale
Évaluation :
3
They could be more helpful with information about things .
Everett B
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Wendy M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Regina Y
|
Expérience générale
Évaluation :
5
Excellent
Charmane J
|
Expérience générale
Évaluation :
5
The truck I rented windshield has a fast drip water 💧 leak, driver side dripping on steering wheel and cargo area boxes got soaked had to throw away some items.
L C
|
Premières impressions
Évaluation :
3
Staff was great…
Elizabeth C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nikita R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sheila m
|
Premières impressions
Évaluation :
5
The staff has treated me very well and truly helpful in assisting me when I fell behind im very grateful,I've had my storage 17mos
Netta L
|
Expérience générale
Évaluation :
4
Hand carts being available to move items was a great assistance
Christy S
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEVIN O
|
Expérience générale
Évaluation :
5
Staff was very helpful
John H
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
DAVID W
|
Expérience générale
Évaluation :
5
I want to thank you for been so kind and understanding with me at a time when I need more time to pay my bill. Once again Thank You
Melissa R
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Sylvia T
|
Expérience générale
Évaluation :
4
The only problem I had, I was uncomfortable to go there at night when I was alone.
Kathi W
|
Expérience générale
Évaluation :
1
I was told I could access it 24/ 7 I finish moving to store my stuff and it won’t let me in, I call the number and no one answers
Sidney W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joe P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tranesia H
|
Expérience générale
Évaluation :
3
Door never worked the entire year I was there, also never got a key card. Lighting was inadequate and I found myself needing a flashlight during the day
Aaron H
|
Expérience générale
Évaluation :
5
Awesome customer service. Ease of use and convenience is great.
Kimberly B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Justin G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ryan m
|
Expérience générale
Évaluation :
5
The employees were friendly, efficient, helpful and kind. We relocated from VA a month ago and they greatly assisted with and made easier the transition of our arrival with the truck and the unit. I will 100 % use this location again if / when we move to another home. Thank you!!
Amy M
|
Expérience générale
Évaluation :
5
I Tell All My Friends An Family
Very Nice An Well Rent Again In The
Future Thank You Very Much.
Glenda S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Florine B
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
JERRICA B
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Felecia N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROGER W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
herman M
|
Expérience générale
Évaluation :
2
They act like they didn't want to be there
martha t
|
Expérience générale
Évaluation :
5
Great folks here. They took excellent care of me. Almost makes you move again. Almost
William B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
corey r
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
valorie M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cynthia L
|
Premières impressions
Évaluation :
4
Needs better access to the back of the building, there's only one door.
Anthony S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Justin N
|
Expérience générale
Évaluation :
5
Our unit leaked during Hurricane Sally (Unit 41). A family heirloom was ruined. We purchased the insurance, filed a claim, and was paid for the physical loss. However it was an irreplaceable piece of family furniture. Just FYI.
Steve H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cory J
|
Expérience générale
Évaluation :
4
bathroom hours in closed storage area. sh#t my pants because it was locked
Jeffery H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Danil P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Delaney M
|
Expérience générale
Évaluation :
5
Awesome people at this facility. Thank you all.
Danil P
|
Premières impressions
Évaluation :
5
I reserved a unit days prior to a move when we got to town I called and talked to Kristen. Then when I arrived a super nice guy got me all hooked up. This is my first time using a storage unit so he even walked me over showed me how to use the check in machine and even let me borrow a lock till I got back with mine. Overall my experience was awesome!!
Sarah N
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessie L
|
Expérience générale
Évaluation :
5
I had done an online reservation and when I got there no unit was available. But he quickly did a juggling act and found me a unit and I was ready to go. Always accommodating.
Wendy M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
VALERIE F
|
Expérience générale
Évaluation :
5
Everything went very well.
Danise F
|
Premières impressions
Évaluation :
5
Kiersten has been a great professional. The need I had for storage with safety and convenience was understood. The needs I had for a move to another state were managed and a plan for loading, travel, and unloading were accurately predicted. Every employee was professional and pleasant. Kiersten's friendly approach as she delivered information was appreciated. I had the opportunity to see Kiersten and her team responded to unreasonable demands by this talent of presenting options and information which calmed the situation. Kiersten does a fantastic job. Merci.
Belinda T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael h
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wendy P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ebonee s
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ann m
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Connie W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steve H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kirtis H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kirtis H
|
Expérience générale
Évaluation :
5
TIFFANY AND THE OTHER GIRL DO A GREAT JOB I BEEN THERE FOR ABOUT 4 OR 5 MONTHS AND THEY ALWAYS MADE SURE I WAS OK ASWELL AS MY UNIT I COULDN'T ASK FOR A BETTER PLACE TO KEEP MY STUFF STORAGED THEY ARE WONDERFUL PEOPLE THANK U GUYS UNTIL NEXT TIME.....
armando d
|
Expérience générale
Évaluation :
2
Staff was not knowledgeable concerning the insurance requirements (type, coverage). After providing proof of insurance via a 3rd party, the staff was unhelpful In resolving an internal I haul system conflict requirement that required information not pertinent to the insuring organizations. Instead of resolving the problem through a creatively solution, the staff pushes responsibility back on the customer to remedy an issue that affects uhual. I find issue that requirements such as the insurance and specific lock requirements to be highly irregular for uhual rentals I've under gone in the past. This information is not disclosed during reservations and seems to serve as a snare trap for customers already under going a stressful activity with relocating.
Seth M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerry M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHARLES D
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
florine b
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
vincent k
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHARLES D
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
barbara g
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVEN G
|
Expérience générale
Évaluation :
5
Used for about a year. Completely happy
Jerry G
|
Expérience générale
Évaluation :
1
My furniture was damaged although it was in a air conditioning unit, the manager Krissy at the pace Blvd location was rude and unprofessional to the customers
Sheila G
|
Expérience générale
Évaluation :
1
There were multiple rat droppings in my storage. Though I have the insurance I have had nothing but the run a round for my damaged belongings. I was unable to receive help of any kind. I got multiple mix instructions through out the whole process.
Laporsha y
|
Expérience générale
Évaluation :
4
There was only employee working on a busy Saturday morning. The employee maintained his customer service with an exceptional attitude. However, the waiting in line period was too long. I was there at 820am for a reserve pickup 830am but I was not seen until 900am. There were 7 customers waiting behind me and 3 in front with 1 employee on the site. That's unsatisfactory. Nevertheless, that employee deserves an unscheduled day off!
Rita D
|
Premières impressions
Évaluation :
2
The people were rude!! And the assistant manager (a female) was extremely rude over the phone.
Jadah W
|
Expérience générale
Évaluation :
2
Order a 26 truck got a 20 feet which was horrible and the service was bad!!!!
Willie W
|
Expérience générale
Évaluation :
5
Very impressed with the ladys there
STEVEN G
|
Premières impressions
Évaluation :
5
Tiffany, Timothy and all the staff at the Pace Blvd store in Pensacola store have been wonderful!
darlene p
|
Expérience générale
Évaluation :
1
Workers do not care about customer experience. Service is so bad I rather pay extra for a better storage/ service. Late fees are unbelievable high. No other storage charges that much. LOTS OF ROACHES
alyssa r
|
Expérience générale
Évaluation :
4
The guys were extremely helpful.
vanessa r
|
Premières impressions
Évaluation :
5
Great storage since over the years
BETTY J
|
Expérience générale
Évaluation :
1
The place my storage unit was located was great, but the national call line is a disaster!! They have no clue what is going on and overbook places etc...
Tammy R
|
Expérience générale
Évaluation :
5
Easy process to rent van and storage unit. Will do business with again.
Adam S
|
Premières impressions
Évaluation :
5
Everyone very helpful
Stacy S
|
Premières impressions
Évaluation :
1
My experience with U-Haul was not a very good experience although the workers were great what I expected I did not receive, asked to have a bigger storage unit I was told the unit was not available
SANDRA B
|
Premières impressions
Évaluation :
5
Very quick and easy to set up my self storage unit. Highly recommend U-haul.
Randy V
|
Premières impressions
Évaluation :
5
The people here at 2817 N Pace Blvd, Pensacola, FL 32505 uhaul are very helpful and friendly staff.
Benjamin C
|
Premières impressions
Évaluation :
2
Mice from the storage unit I rented destroyed a lot of my property. I asked if they had a mice problem before renting it and I was told "no," they flat out lied. Thank God for insurance.
jennifer t
|
Expérience générale
Évaluation :
4
Everyone was very helpful.
debra j
|
Premières impressions
Évaluation :
3
Didn’t have a problem.
Nicholas O
|
Expérience générale
Évaluation :
1
Not a good place to rent a storage unit
Mathew K
|
Premières impressions
Évaluation :
2
No one ever there to wait on customers.takes forever to get waited on..lazy people thst work there
ALBERT B
|
Expérience générale
Évaluation :
2
Duplicate charges after informing card on file was declined and requested additional payments option. Billed for storage after move out.
Christine G
|
Expérience générale
Évaluation :
5
Awesome place!!!
LATISHA S
|
Expérience générale
Évaluation :
5
I would like to thank everyone at this U-Haul center especially Xavier Johnson & Tiffany Bennett for making my U-Haul experience great! Moving is very stressful but they made my experience carefree!
Kelly B
|
Expérience générale
Évaluation :
4
TIMOTHY IS THE BEST GUY THERE ALWAYS GOES AN EXTRA MILE FOR ANYONE....
sandra s
|
Expérience générale
Évaluation :
5
Merci
michael h
|
Expérience générale
Évaluation :
5
Great employee
NAKISHA J
|
Réservation
Évaluation :
5
Great employees took very good care of my needs
Nakisha J
|
Premières impressions
Évaluation :
5
Helpful staff, clean and convenient facility and overall easy to deal with the return process and unit rental.
mckenzie l
|
Premières impressions
Évaluation :
4
I was with you guys for 6+ years with no problems. Thanks
KAREN W
|
Expérience générale
Évaluation :
4
What I expected.
Tommy K
|
Expérience générale
Évaluation :
5
Very friendly and helpful staff. I survived Hurricane Michael and working with the people at this U Haul office made dealing with the stress of the situation much easier. Thanks to everyone who helped
alan w
|
Expérience générale
Évaluation :
5
The staff was very helpful and took care of me when I began my service.
Christopher W
|
Expérience générale
Évaluation :
5
Overall experience is excellent. Clean and accessible 24/7. Staff always at hand for inquiries and assistance.
Milagros S
|
Expérience générale
Évaluation :
5
Needed access code when lost card and customer service.
Kelly B
|
Réservation
Évaluation :
5
No complaints!!
lynnay j
|
Réservation
Évaluation :
5
It was a great way to move when they set up storage and pay for the first month of storage! Customer service was friendly and helpful with what equipment I'll need for my move!
Kim e
|
Réservation
Évaluation :
5
Sam makes the other employees work above and beyond which causes the team to be worn down, A team you works together for the bigger cause,The company. Hats off to Henry, Tiffany, and Timothy. 1 Love
Dionne R
|
Expérience générale
Évaluation :
5
The young man who patiently waited on me and several othwr customers was efficient, helpful, and personable. Plus he is very good at his job. You have an excellent employee.
Timothy E
|
Réservation
Évaluation :
5
Thank you, Tiffany and your staff, for your patience and concern.
Willette W
|
Expérience générale
Évaluation :
5
I felt that Tiffany and all the folks that work there took pride in there jobs and truly wanted the customer to feel valued, or at I did. I feel Tiffany and the rest deserve praised recognition.
Michael K
|
Expérience générale
Évaluation :
1
my belongings were destroyed via roof leaking into area and ground animal digging into the room from floor
i need assistance to file claim for damaged and ruined items
larry w
|
Expérience générale
Évaluation :
5
Very courteous
DELLA A
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
