Le client n'a pas laissé de commentaire.DAVID W. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Downtown Pensacola
Pour nous contacter
Pensacola, FL 32505
(South of Fairfield Dr in front of Auto Zone)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Brian H.
Le client n'a pas laissé de commentaire.jeffrey L.
My truck had a severe pull to the right when applying the brakes and the parking brake and ABS warning lights came on just before returning the truck. The ride was terrible at 45mph and below, but smoothed out after 45mph.Richard K.
Le client n'a pas laissé de commentaire.TROY W.
The pace blvd location was great but I reserved the truck in advance for chiefs way location in Pensacola. The guy at the chiefs way location was completely rude Attitude with me then sent me to another wrong location. After 3 locations, I finally got my truck. The guy at chiefs way is so rude to women and was so arrogant he upset my father who almost canceled the whole thing and wanted to look for another company.SERENA M.
Rented a trailer from pensacola to colorado. Turned it in only to find the idiot at the store put wrong drop off down. So had to pay 69 more. What a racketSANDRA P.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.JULIA M.
I want to thank you for been so kind and understanding with me at a time when I need more time to pay my bill. Once again Thank YouMelissa R. | Premières impressions
Le client n'a pas laissé de commentaire.Jeffrey L.
Le client n'a pas laissé de commentaire.Catherine J.
Windshield covered with bugs. Warn no cruise control. And app doesn't let you confirm vehicle conditionJoe H.
Please clean the truck inside/out. The seat and seatbelts were sticky/dirty and smelled of smoke. The staff was friendly and professional.SHARLA F.
Add this location pace Boulevard downtown Pensacola. I was accused of damaging a U-Haul pick up truck when their computer system will not let you check in a vehicle after using it or give you the text message that supposed to come to your phone to check it out when you rent it and they say it's your responsibility. They just took 150 $or more out of my account for damage that I believe came from the person before me because it look like they took a long trip and I took a very short one. No I would not use this location are used it multiple times and brought the vehicle back with gas over the limit and was not aware of any damage That I did not do to the vehicle. They do not care to listen and want to charge me triple the amount when they have no proof that it was not there and they accuse me of it and take 150 plus from q single dad tryin to support his familyJames S.
Ya'll are great here, the best uhaul location I've dealt with. Keep up the good work, Raymond took good care of us, he has great rapport and provided excellent customer service. MerciJessica C.
Service was very professional and courteousMark R.
Le client n'a pas laissé de commentaire.Willie J.
The new Toyota Camry is a low profile vehicle so we had some issues loading and exiting the vehicle after it was loaded on the Car Hauler. It was definitely a learning process because we had no one knowledgeable enough to explain what to do or how to load a low profile vehicle. It would be helpful for future customers if Uhaul focused on training Associates on low profile vehicles. Some tips and tricks would have been very helpful. Other than that we are happy with the equipment. Thank You.Shamus V.
Le client n'a pas laissé de commentaire.Jessica R.
Place was dirty check out was fast but check in took forever. The uhaul was heavily damaged to the point where it had practically no suspension.Carl W.
Great staff took there time to show me how the all ready damaged on the truck was marked. The uhaul travel great.Helen P.
Le client n'a pas laissé de commentaire.Minnie R.
Le client n'a pas laissé de commentaire.TRAVIS B.
Le client n'a pas laissé de commentaire.Gary L.
THE EQUIPMENT HAD THE PANEL TORE UP IN THE BACK AND I COULD NOT GET MY MERCHANDISE IN THE UHAUL. THE ALTERNATOR LIGHT WOULD NOT GO OFF. I TRIED TO ASK FOR ANOTHER UHAUL BUT WAS GIVEN BAD TREATMENT. I DID NOT RECEIVE GOOD CUSTOMER SERVICE FROM YOUR LOCATION ON PACE BLVD. THIS WAS NOT THE FIRST TIME I FILED COMPLAINTS. OTHER CUSTOMERS HAVE HAD SIMILAR COMPLAINTS CONCERNING YOUR MANAGEMENT STAFF. I WANT BE COMING BACK.SYLVIA T.
Le client n'a pas laissé de commentaire.Michael R.
I was overcharged! I had to pay for fuel that wasn't in the truck and I was told that's what the walk through was for when it wasn't a walk through because it was pouring down raining. Services wasn't good at all and I was livid!!!Juaquita W.
Le client n'a pas laissé de commentaire.Sylvia T. | Expérience générale
They had someone ready and waiting at the turn-in location who made the process of turning in the truck quick and easy,JACOB B.
Le client n'a pas laissé de commentaire.rod B.
The only problem I had, I was uncomfortable to go there at night when I was alone.Kathi W. | Expérience générale
I was told I could access it 24/ 7 I finish moving to store my stuff and it won’t let me in, I call the number and no one answersSidney W. | Premières impressions
The drop off facility did not have the unit that I had a reservation for. I made the reservation (#778053-001016502) with customer service over the phone for a climate controlled 10x10x9,5 and the drop off one-way truck, but when I arrived at 2817 N pace Blvd but when I arrived the unit was not available. The gentleman (I think his name was Patrick) told me that this particular problem has been happening quite often and they have told corporate about it but obviously it has not been fixed. He tried to find me another unit nearby but when we arrived at that location the gentleman (james) told me that if I didn't get climate controlled my things will mold, which is what I had but was no longer available. I was doing the one way truck promo so that I could take advantage of the free first month of rental for the storage unit. I had to take the truck ALL the way back home with all of my belongings in it and park it in my drive until I could find another company to store my things the following day. I drove 37miles to the pick up facility because that was the only truck available anywhere close to me (gulf breeze Florida) (which has 4 facilities but no trucks apparently.) thankfully Patrick gave me extra mileage and a free day with the truck since I had nowhere to store my belongs. After spending over 3 hours on the phone with customer service TRYING to find another unit (with no luck) my fiancÃ© and I had to move our things into a MOVE IT storage facility due to nothing available with Uhual. Total damage doneâ€¦over 118 miles that should have only been 74miles which means more gas that I PAID FOR Due to uhuals mistake, a complete lost day of moving which threw off our schedule to be out of our rental on time, the stress of having to find a storage unit in less than a day, dealing with customer service in a panic not knowing where to store my things, expecting a free months rent but to no avail, sitting on hold for a total of 2 hours waiting only to be told there is nothing available and all they could do is offer a 50 $credit. The truck alone cost 137,00 $ but if I would have known there were no unit available I could have done the in-town truck rental which is advertised for 34,95 $! I drive an hour one way (total 3 hours with going back and forth) out of my way only to be told there is nothing available after spending all day loading a truck. My fiancÃ© and I are in our 50's and did all this work ourselves. It was an exhausting and utterly frustrating experience. I will never ever use UHUAL again. I have spoke with customer service and her manager and the employees and sent an email to the general manager but no one has reached out to me or responded that can do anything except a 50 $credit!!! Seriously. I shouldn't have paid a dime for this horrific experience driving all over the place trying to find a unit and return their stupid truck an hour away from my destination.John C.
Le client n'a pas laissé de commentaire.Authur B.
Le client n'a pas laissé de commentaire.Joe P. | Premières impressions
Le client n'a pas laissé de commentaire.Sunae K.
Nothing they were amazingO'MAR B.
Le client n'a pas laissé de commentaire.PALMER J.
Every time we book with Uhaul, the day before pick up we find that the pick up location has been changed to one 25-30 miles away. Very frustrating.Eric M.
Twice I reserve the truck at a location closer to my home and both times the pickup location was changed after making payment.Sharon R.
Overall customer service is greatLeah S.
Le client n'a pas laissé de commentaire.Tranesia H. | Expérience générale
They got me set up very quickly. They unhitched the trailer and completed the paperwork very quickly on the return of the equipment. Excellent job!!Dennis W.
Door never worked the entire year I was there, also never got a key card. Lighting was inadequate and I found myself needing a flashlight during the dayAaron H. | Expérience générale
Awesome customer service. Ease of use and convenience is great.kimberly b. | Premières impressions
Le client n'a pas laissé de commentaire.David A.
Le client n'a pas laissé de commentaire.Justin G. | Expérience générale
Truck had undocumented damage and fuel level was not 1/2 tank. Moving day is stressful enough. Having to take 30 extra minutes to document damaged and correct fuel levels is an added stress and an impediment to getting the day started.William H.
Le client n'a pas laissé de commentaire.Justin G.
Le client n'a pas laissé de commentaire.TERRI M.
Le client n'a pas laissé de commentaire.ryan m. | Expérience générale
Le client n'a pas laissé de commentaire.KAREN G.
No issues very helpful.DUSTIN T.
Le client n'a pas laissé de commentaire.THERESA J.
Le client n'a pas laissé de commentaire.Patricia G.
First U-haul was unavailable for our confirmed pick up. Over two hours to get one. The u-haul was very dirty. The tire pressure light was on, as well as the engine light. We told them before we left and the owner said there was nothing they could do about it.Cassidy J.
Le client n'a pas laissé de commentaire.DEMONTRA J.
The employees were friendly, efficient, helpful and kind. We relocated from VA a month ago and they greatly assisted with and made easier the transition of our arrival with the truck and the unit. I will 100 % use this location again if / when we move to another home. Thank you!!Amy M. | Expérience générale
Le client n'a pas laissé de commentaire.patrick M.
I Tell All My Friends An Family Very Nice An Well Rent Again In The Future Thank You Very Much.Glenda S. | Expérience générale
Le client n'a pas laissé de commentaire.JOSHUA S.
Le client n'a pas laissé de commentaire.Christy S.
They didn't have one item I rented from the online site, but were able to direct me to another location that did have it. But why the online order allowed me to rent an item they didn't have was a bit ...annoying.RICHARD J.
I know it's out of your control but the 15 ft truck I rented wasn't returned in time so instead I was given a 26ft truck. I didn't have to pay more but I was really stressed out driving such a large truck from FL to CO, plus it probably cost more in gas than the 15ft would have. The large truck is a little overwhelming if you're not prepared for it, we couldn't get it into our storage facility to load it so we had to make multiple trips to it via a pick up which took a lot of timeJennifer C.
Staff was friendly and helpful, A+ for them. Everything was good but the truck smelled like somebody had just smoked a pack of cigarettes' in the cab, you could taste it, made it a bit hard to drive.KENNON B.
Le client n'a pas laissé de commentaire.Eugene S.
Trucks front end shook violently at 60 miles and above. Too late to return it because it was already packed. I'm sure this has been reported before. I think the place I rented from wanted to send it as far away as possible.Ronald M.
Le client n'a pas laissé de commentaire.RAYMOND A.
Le client n'a pas laissé de commentaire.DAVID W.
I've been to this location a few times. Usually have to wait but this time I was helped when I walked in. The computer had 2 dozen blankets on the order. I only needed 1. I didn't know until the contract was completed and ready to drive off with the trailer. I was told the contract would have to be redone. I could leave without them and explain to the drop off location the problem and get a refund. The drop off location was understanding but told me I could be charged 10 $per blanket for not returning the dozen I didn't take.William G.
Le client n'a pas laissé de commentaire.Amy P.
everything was smooth and workers were nice and helpful. I think the previous renter smoked in the vehicle so it wreaked of smoke but that is a hard smell to remove. overall good experience though.Courtney L.
The tail light was not on, therefore, it came down as I was on the road in Flomaton, AL. Called Uhaul roadside assistance and made it to GA, before my tire got a flat on my vehicle, call Uhaul roadside assistance and the mechanic rivet gun to hold the tail light in place. They (Pensacola) should have inspected the tow dolly.KENNETH J.
Le client n'a pas laissé de commentaire.JENNIFER B.
Wait time/ greet. See something say something. But above average for sureVal I.
Staff was 1st classJOHN P.
Original location was 2801 S McKenzie St in Foley AL 36535. Regional office had to move me to the Pace blvd location in Pensacola FL due to NOT having any trucks after it was reserved 2 months in advance. To paraphrase Jerry Seinfeld, I don't think you understand the purpose of a reservation. Extremely frustrating that no one contacted me; I had to call uhaul. As for the Pace location, It's challenging to get into and out of but there's nothing you can do about it.Alicia L.
Le client n'a pas laissé de commentaire.WESLEY J.
Le client n'a pas laissé de commentaire.Russell C.
The Support Staff were very helpful, and made sure I understood the terms and conditions of the contract before I signed. Upon returning the equipment, they were ready to assist the moment I arrived on site. Could not have asked for better customer service.ROBERT B.
Le client n'a pas laissé de commentaire.ROGER M.
Very helpful staff. Returned truck easily. I told the staff here about my issues. They said I should have received a price adjustment in Panama City for the inconvenience. Oh well huh.Jeremy J.
Le client n'a pas laissé de commentaire.JAMES W.
Hands down y'all are the best! Great customer service and great reliability.Richard J.
Helped with hooking up trailer and attaching additional security chains to car I was hauling. Noted and adjusted fuel level on tow vehicle and supplied additional paperwork to verify. Very courteous and helpful.LARRY N.
Employees were efficient and professional. I got in and out quickly which I needed due to time constraints with my movingBill B.
The first location didn't have my reservation and it was in a kids day care facility with no signs posted. My original requested site was changed without my consent, I had to go to three other locations before I finally got my reservation . I initially ordered a 15' truck and was almost given a 20' truck. The truck I was given was on E completely, 9miles until empty is what the truck read. I had to pay 75 $to fill the truck to get to my loading destination and to my drop off point. I was unable to complete my pre pick up checks online because the gas level was so low I couldn't take a picture of the mileage. I did not enjoy my experience.Ariel F.
Le client n'a pas laissé de commentaire.William S.
Need more customer parking. Also need more employees.STEVEN W.
Le client n'a pas laissé de commentaire.Tamra S.
Le client n'a pas laissé de commentaire.Naiyar S.
Le client n'a pas laissé de commentaire.Edward P.
Service department changed my pickup time to an earlier time than I could get my rental.John B.
My reservation was canclled by UHAUL and I was forced to rent from a location not even closee to my home. This cost me more money than I had planned to spend. Its unprofessional to not inform someone that their reservation was cancelled. Hell bent to send us a cancellation if we dont show, while charging us, but leave us hanging otherwise. I'll buy a truck and screw uhaul going forwardCharles W.
Everyone was very helpful and the entire experience was effortless.Jillian R.
App doesn't workDARRYL H.
Very good experience.Richard K.
We booked the truck and the 1 way plane tickets months in advance. When we got there they did not have a truck for us because they had over booked their reservations. The 2 workers had said they would call us back with information but they had left for the day when we called back to check on the status of a truck. They knew we flew in from Texas and had no means of transportation except for the uhaul to get back. I would not send my dog to do business at this location! The customer service line was useless too. They said there was a truck in Mobile for us. I guess they expected us to walk there to get it. They knew of our situation as well. They did nothing to help us. The only one that even tried to help us was the distict manager. He was not able to get us a truck until the next day. We had to drive all night to Texas to make sure we made it home in time to get to work. He did at least try to the best he could.MARK C.
Le client n'a pas laissé de commentaire.GREGORY S.
Le client n'a pas laissé de commentaire.Phillip H.
They were very fast and efficient. Very easy to return.Ginger D.
Le client n'a pas laissé de commentaire.RUTH C.
Le client n'a pas laissé de commentaire.Florine B. | Premières impressions
Thanks!!!THOMAS FRANCIS L.
Le client n'a pas laissé de commentaire.ryan M.
The service I received was outstanding. I had the pleasure of having the Centers General Manager process my return. Dealing with the public can be challenging at times. She was assisting another customer while I was waiting my turn. The customer was rude and his voice was very loud. The manager was calm and soft spoken throughout the exchange It worked because the customer calmed down and let her resolve his issue without incident. I could tell she had training in how to provide excellent customer service because that's what she did. I also received a friendly welcome and she apologized for the previous customer. I told her that she didn't have to apologize for his behavior. She smiled and said â€œ I just provide the best service that I can.â€ This is one of the signs of a exemplary leader. Please pass on my thanks to here for a job well done.David E.
Le client n'a pas laissé de commentaire.TONY J.
Le client n'a pas laissé de commentaire.JERRICA B. | Expérience générale
The clerk was super helpful to resolve a reservation error. Quick turn-in too.William H.
I almost never do reviews, but this was the best UHaul experience of my 53 years. The whole property was immaculate. The owner and his crew where perficient from check in to drop off. Excellent service à la clientèle. They had everything you could ever want or need for your move. The truck was perfect, and the AC was frigid. Thanks! I'll tell everybody I know exactly where to go.James S.
Le client n'a pas laissé de commentaire.Felecia N. | Expérience générale
Le client n'a pas laissé de commentaire.ALISSA H.
Very courteous and professional staff.Brenda J.
Le client n'a pas laissé de commentaire.WILLIAM M.
Le client n'a pas laissé de commentaire.ROGER W. | Expérience générale
Clean and professional serviceValencia J.
Le client n'a pas laissé de commentaire.herman M. | Expérience générale
They act like they didn't want to be theremartha t. | Expérience générale
Great folks here. They took excellent care of me. Almost makes you move again. AlmostWilliam B. | Expérience générale
Le client n'a pas laissé de commentaire.corey r. | Expérience générale
Le client n'a pas laissé de commentaire.valorie M. | Expérience générale
Le client n'a pas laissé de commentaire.Cynthia L. | Premières impressions
Needs better access to the back of the building, there's only one door.Anthony S. | Expérience générale
Le client n'a pas laissé de commentaire.Justin N. | Expérience générale
Our unit leaked during Hurricane Sally (Unit 41). A family heirloom was ruined. We purchased the insurance, filed a claim, and was paid for the physical loss. However it was an irreplaceable piece of family furniture. Just FYI.Steve H. | Expérience générale
Le client n'a pas laissé de commentaire.Cory J. | Expérience générale
bathroom hours in closed storage area. sh#t my pants because it was lockedJeffery H. | Expérience générale
Le client n'a pas laissé de commentaire.Danil P. | Expérience générale
Le client n'a pas laissé de commentaire.Delaney M. | Expérience générale
Awesome people at this facility. Thank you all.Danil P. | Premières impressions
I reserved a unit days prior to a move when we got to town I called and talked to Kristen. Then when I arrived a super nice guy got me all hooked up. This is my first time using a storage unit so he even walked me over showed me how to use the check in machine and even let me borrow a lock till I got back with mine. Overall my experience was awesome!!Sarah N. | Premières impressions
I had done an online reservation and when I got there no unit was available. But he quickly did a juggling act and found me a unit and I was ready to go. Always accommodating.Wendy M. | Premières impressions
Everything went very well.Danise F. | Premières impressions
Le client n'a pas laissé de commentaire.ann m. | Premières impressions
Le client n'a pas laissé de commentaire.Steve H. | Premières impressions
Staff was not knowledgeable concerning the insurance requirements (type, coverage). After providing proof of insurance via a 3rd party, the staff was unhelpful In resolving an internal I haul system conflict requirement that required information not pertinent to the insuring organizations. Instead of resolving the problem through a creatively solution, the staff pushes responsibility back on the customer to remedy an issue that affects uhual. I find issue that requirements such as the insurance and specific lock requirements to be highly irregular for uhual rentals I've under gone in the past. This information is not disclosed during reservations and seems to serve as a snare trap for customers already under going a stressful activity with relocating.Seth M. | Premières impressions
There was only employee working on a busy Saturday morning. The employee maintained his customer service with an exceptional attitude. However, the waiting in line period was too long. I was there at 820am for a reserve pickup 830am but I was not seen until 900am. There were 7 customers waiting behind me and 3 in front with 1 employee on the site. That's unsatisfactory. Nevertheless, that employee deserves an unscheduled day off!Rita D. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!