Customer Reviews for U-Haul Moving & Storage of Downtown Phoenix

507 évaluations

410 S 2nd St   Phoenix, AZ 85004
(Across From Arena)

(602) 495-9856

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(602) 495-9856

410 S 2nd St
Phoenix, AZ 85004
(Across From Arena)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I had the best experience I've ever had renting a truck. The process was smooth from the lady that made my reservation for me to the man you changed the time for me and finally best of all the lady that I picked up the truck from. She was courteous, funny, helpful, professional and nothing but great vibes. Merci

Blanca B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joann F.  |  Expérience générale 
Évaluation :
5

Nothing you guys were great!!

KRISTINA C. 
Évaluation :
5

Merci

TIMOTHY S.  |  Expérience générale 
Évaluation :
4

The staff was helpful and professional, but I believe the location itself was painfully understaffed. One brave woman was the one checking people in, issuing equipment, and stocking shelves. And apparently she was brought in special to help that day, she deserves a raise and some HELP

Joshua B. 
Évaluation :
4

Good service

SHENGHUA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTOINE L. 
Évaluation :
4

The only reason I gave them 4 stars is because when my first bill came I never received it, or a notification, or any knowledge of how to pay it. It wasn't until my bill was considered late that I received something telling me I now have a late charge. Other wise the facility was clean and well maintained, access to the building was made simple, and the staff was friendly enough to help with any questions when they would arise. If it wasn't for the lack of information on the front end this would be a 5 star review.

Colmynn J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey J. 
Évaluation :
5

Everything seems fine to me 😊 customer service excellent

AARON H. 
Évaluation :
1

No lights and unit is in an enclosed area, it’s dark The storage hours are not good, close too doon

JANE O.  |  Expérience générale 
Évaluation :
5

The team arrived ahead of time. They were friendly. Careful and thoughtful handling the move so that nothing was damaged. I highly recommend this team!

STEPHEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA LOUISE Z. 
Évaluation :
5

Great people everyone I've dealt with waz more than helpful

Nigel S.  |  Premières impressions 
Évaluation :
5

Front desk ladies are very welcoming, accommodating and overall awesome.

MARK M. 
Évaluation :
5

Their elevator broke with us it. They were very helpful and the fire department got there quick.

Inola F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dawn P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jovanna P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen P. 
Évaluation :
5

Dixie is a helpful manager you are very lucky to have her as an employee

Jeff P.  |  Expérience générale 
Évaluation :
2

The free month after a one-way rental was not grr but more expensive. The national office would not give me the free month near my move-in location. Nor would they let me turn in the truck at a convenient. Because of this, I paid an extra day for the truck. The Moving Help people have no accountability. They broke the leg off a table and are not honest with the customer or uhaul staff. I suggest uhaul start their own moving company. They make you look bad.

ROBERT G.  |  Expérience générale 
Évaluation :
5

I feel the improvements from all the previous customers had been attuned with! For I happened to be pleased from the start of customer service interaction, all throughout the experience within the U-HAUL Van and with the point of return too! Outstanding customer service, awesome Soul to say the minimal, thank you for an outstanding time :D!

BRANDON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delores D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEONA P. 
Évaluation :
1

They over charged me for miles I didn't even drive, and they put 2 holds on my account one for 44,08 $ the day we returned the vehicle which I understand, but then they put a 76,71 $ hold on my account the next day which made no sense whatsoever.

EDEN J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley F.  |  Expérience générale 
Évaluation :
5

Facility is very clean and the staff are very friendly, patient, understanding and accommodating of their clients needs. Would certainly recommend.

Anthony C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERTHA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy W.  |  Premières impressions 
Évaluation :
5

Worked with 3 different staff members on Weds, Thurs, and Fri this past week. All three were friendly and helpful!

CAROL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YI-CHI T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie R.  |  Premières impressions 
Évaluation :
5

Although it took a few min to enter in the office due to the guy doing his walk through i didn't mind, he was very knowledgeable and helpful, he answered all my questions and took the time to explain everything.

Roselda O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario R.  |  Premières impressions 
Évaluation :
5

Though the staff was great, you gave me my "free" one month storage in a very scary section of the city and my unit was on the 2nd floor at the end of the facility. The tremendous work crew from moving help walked back and forth racking up four hours instead of two.

ROBERT G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANIE M. 
Évaluation :
3

Dallas Anderson WAS the Manager AND SHE WAS A NIGHTMARE! I FEEL FORTUNATE THAT SHE KEPT ARRIVING LATE AND WAS FIRED! SHE THREATENED ME! Reynaldo, Joseph and your janitor Kelly are good people. I've had issues with U-haul before in Roseville CA.

STANLEY H.  |  Expérience générale 
Évaluation :
4

Aloha U-haul. This location in downtown Phoneix was Great! Stored my household goods in B97 for 3 months and finally found a new place to live. Joseph, Kelly and especially Reynaldo are excellent employees who not only took excellent care of me but were very personable. Thank you. Captain Stanley J Howard IRS Enrolled Agent

STANLEY H. 
Évaluation :
4

Everything was well done. Thank you

Andrew H. 
Évaluation :
5

Reynaldo was extremely helpful, very friendly. Would recommend this location again.

Melissa Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcelina G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barb K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirely L.  |  Premières impressions 
Évaluation :
5

A very helpful staff, making the entire process simple.

PAUL B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sumer S.  |  Premières impressions 
Évaluation :
5

Very personable agents.

HENRY FREDERIC T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S.  |  Expérience générale 
Évaluation :
5

The woman that help me (I think her name was Dallas) could not have been more friendly or helpful. She was awesome! Definitely made a complicated day allot easier. Merci.

JASON K. 
Évaluation :
1

Somebody broke into my storage unit and stole us power tools and a TV

Sandy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

The store manager (forget her name) was very helpful and informative. I was struggling with my app check-in and she immediately helped finish the process, pulled the truck out for my convenience, and made sure it was clean and ready for me to use. I appreciate her attentiveness and commitment to superior customer service. Merci.

CLAYTON S. 
Évaluation :
4

Not to fond of the new manager. I can't even close the door in my own storage. It's like I have no privacy at all trying to go threw my stuff. I have 4 storages in total and I have no problem with any of them except storage on 2nd st. 480 930 3504

Maria A.  |  Expérience générale 
Évaluation :
5

I am a procrastinator at times and I dreaded to go and get storage because it's something I don't usually do or know about. The customer service was so great that it made it all a breeze. Happy customer!!!

Jacquelyn R.  |  Premières impressions 
Évaluation :
5

Dallas was awesome and made sure everything from pick up to drop off went smoothly.

Timo L. 
Évaluation :
5

Dallas was amazing and so helpful. 10/10 would come back and rent from her!

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE T.  |  Expérience générale 
Évaluation :
4

things are OK

ABRAHAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATHAN P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE T.  |  Premières impressions 
Évaluation :
5

Convenient location with reasonable hours. Quick check-in and return. Staff at this location are great!

CHRISTINA D. 
Évaluation :
5

The whole time the employees were very nice and helpful, kudos to Linda , Dixie and Ronaldo . They deserve to be recognized.

jane o.  |  Expérience générale 
Évaluation :
4

I was routinely harassed by the manager and told that I was not allowed to spend more than a couple of hours in my unit and told that I could not come every day. I explained to her that I am 65 yrs. Old and in the last stages of lung disease, she dint listen to a word I said I would sue if I was not so ill emphysema, but she blew me off and harassed me every time I came to my paid for unit

Scott W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VICTORIA N. 
Évaluation :
4

The 410 S. 2nd Street Uhaul Phoenix TEAM is GREAT! I would tell a friend about them and how friendly Dixie has been this year and the name of the other girl with glasses and dark hair whose name I have forgotten (sorry) who is considerate. Yes, I like this location but other Uhaul locations in AZ and my recent experiences with them NO I would never suggest but instead warn people to be aware of how poorly they treat their customers. Cheers to 410 S. 2nd Street Team! Thank you.

Barbie R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent P. 
Évaluation :
5

Dixie was amazing. She anticipated my needs. Great choice in hiring this young lady.

Roy Ricco R.  |  Premières impressions 
Évaluation :
5

Linda was AMAZING and VERY helpful! Give that girl a raise.

CHAD M. 
Évaluation :
5

Always a pleasure doing business here. Staff is quick, friendly & professional. I've rented trucks & storage units here over the years, never been dissapointed. Will reccomend & return.

ANGELA C. 
Évaluation :
4

Nothing! It was great

SHANNON K. 
Évaluation :
5

Linda was the experience! She made sure all of my questions were answered and then some. I am so glad to have chosen that facility.

LANETTE L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin G. 
Évaluation :
5

Yes the two ladies were very perfesonal and very friendly. I would recommend them to anyone.

Joseph M.  |  Premières impressions 
Évaluation :
5

The UHaul employee we worked with was excellent. Very nice, good, efficient, helpful, etc. Can't remember her name. Young, short, latina.

Stephen R. 
Évaluation :
5

Love Linda & Dixie, They are great at their jobs and wonderful at customer service as well. Jeff Welchman

JEFFREY W. 
Évaluation :
5

Came through with a last minute storage unit after another uhaul storage location failed to provide a unit I reserved. Even offered 24 hour access for the first night.

Kevin B.  |  Premières impressions 
Évaluation :
5

No improvement necessary. Great, professional staff. Easy process. I'll rent from you again.

Jacqueline G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel G.  |  Expérience générale 
Évaluation :
5

Super easy rental and really friendly staff. Makes me want to find a reason to rent again :) thank you!

Jenifer S. 
Évaluation :
5

We used the facility for over 17 years and never had a bit of trouble. Over the years, it became more secure and easier to use. I would recommend this facility to anyone.

JANET W.  |  Expérience générale 
Évaluation :
5

Very good customer service, although the truck interior was filthy. During the pandemic I would have liked the interior wiped down.

TODD L. 
Évaluation :
5

We needed help moving during Covid-19 and with extra expenses and precautions in mind Uhaul turned out to be our storage and moving sheroes/heroes! Thank you so much! The downtown storage facility has a loading dock that made it easy to move things in and out of a uhaul trailer we rented and truck later on we were able to barrow.

manuel s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANDISA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chentao C. 
Évaluation :
5

Uhaul provided a free month of storage for my college student displaced by COVID-19. The staff was great and the facility was easy to access. Great experience during a crazy time.

Maya C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIE D. 
Évaluation :
5

I'd like to thank Ms. Linda Lopez for professionalism. Also for Raynaldo assistance.

Luis N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan P.  |  Expérience générale 
Évaluation :
5

Everyone who worked there was great.

Geoffrey M.  |  Expérience générale 
Évaluation :
5

All members of Linda Lopez's staff including Linda her self were very helpful and very friendly. Moving can be stressful... their assistance with all my needs made my experience smoother. I appreciate everyone that assisted me. Thank you to Linda and her staff (Dixie & Rolando)

vivian g.  |  Expérience générale 
Évaluation :
5

I was totally satisfied with the excellent service, from both U-haul representatives. Merci.

Cheryl F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jonathan m.  |  Expérience générale 
Évaluation :
5

I rating this on the few times I was actually there

Jesse K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ranjan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooke E. 
Évaluation :
5

THANK YOU DT PHX UHAUL, LINDA, and the entire STAFF at this location!!! Grady, HOA President @ DT PHX LOFTS

Timothy G.  |  Expérience générale 
Évaluation :
1

My storage was burglarized and with cameras and using a card to gain entrance on to the facility several times I’m was very surprised that this happened.

Lexie V.  |  Expérience générale 
Évaluation :
4

Reynauldo was friendly and of great help. Many thanks.

Michael S. 
Évaluation :
4

Overall good experience. I would have gave them a 5 star if they would have transferred the moving truck that I needed to clear out my storage to there location.

Adrian C.  |  Expérience générale 
Évaluation :
5

The young lady that helped us check in and out was very professional very nice girl and knows her stuff. You need to keep her on and give her more possibility... she knows her stuff. She is a very good representative for your company. Mari Bianca Lauderdale

Mari L. 
Évaluation :
5

Miss Lopez did her job above and beyond average to excellentwould recommend her for a top position above her job status that she's in one of your top employees a hidden gem thank you Miss Lopez

Ronnie G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johanna O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany R.  |  Expérience générale 
Évaluation :
5

Desde el servicio al cliente asta la atención a uno me gusto y las promosiones de servicio is very good

Perdo R.  |  Premières impressions 
Évaluation :
5

The manager was super friendly, top-notch service all the way. Merci.

Michael D. 
Évaluation :
4

I wrote the phone number down incorrect and got your fax machine. I apologize for telling them it was the wrong number. Merci.

Marilyn S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
1

The gentleman that helped me was nice and very helpful. But the way your U-Haul is set up is very inconvenient it makes it hard for someone with big items to be able to store them there. Having them have to lift it onto a dock just to get it inside it's not very customer-friendly. And also so it said there was one available in the size I was looking for turns out that there wasn't. And it wasted a lot of time that I did not have I just ended up going somewhere else and running through a different company

Robert B.  |  Premières impressions 
Évaluation :
4

The access door was broken for at least 2 weeks. Anyone could come in the building without a entry card. It seemed the company did not care about repairing it.

Steven H.  |  Expérience générale 
Évaluation :
5

Rien

Judyth W. 
Évaluation :
5

Mr. Estrada was efficient, attentive and quick. Easy and pleasant experience

Jessica S. 
Évaluation :
5

Very happy with everything.

Dante B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal K. 
Évaluation :
5

Good and secure place I like it cause it inside and a/c , clean and accessible

FATU H.  |  Expérience générale 
Évaluation :
5

This location had the best customer service and the staff are extremely personable and friendly. It's rare to find such good people here in Phoenix, from my experience over the past two years. I would not use any other location than this one because the service is Far above average for Phoenix. The ONLY suggestion I make is that you carry the four wheel furniture dollies at this location because when I reserved online it was an option to add to my order, and I needed one, but once I arrived I was told they don't have them at this location. But the associate was apologetic and their friendliness made up for the shortcoming that is likely a corporate decision and not that if the branch location. Otherwise this location is Top Notch !! I would recommend to anyone!

Timothy M. 
Évaluation :
5

Thank you Staff was great!

Michael R. 
Évaluation :
5

Excellent, I set up my rental with an employee and she was more than helpful and I appreciate the extra effort. I was able to rent a large space at a great location in the building, thanks U-Haul!

Kevin U.  |  Expérience générale 
Évaluation :
5

This facility is top notch. Clean, accessible, well lit, with friendly staff.

Melody H.  |  Expérience générale 
Évaluation :
5

Dixie was incredibly friendly!!! I stopped by first on Saturday to ask questions and she was smiling and helpful and then I returned on Sunday to rent a storage unit and she was great. Merci.

Barbie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTINE P. 
Évaluation :
5

Linda is very knowledgeable and friendly. I would definitely use this storage again!!

STEPHANIE S.  |  Expérience générale 
Évaluation :
5

I never had any problems and my stuff was well taken care of. The moving out the storage process was easy and stress free

Lupe M.  |  Expérience générale 
Évaluation :
5

Vehicle not washed but we did not have to wash it either so that was fine. Inside of the vehicle was fine. Gas mileage and power of the vehicle was great. The only problem was damage to the vehicle prior to my renting it. That was unfortunate, however, I'm grateful for the resolution. I'll be more careful in the future.

Pamela D. 
Évaluation :
5

U-Haul is the best storage facility so far that I have used, I tried another facility before and did not like it. Continue to kind,passionate, respectful and the best. Thank You So Much

IRMA B.  |  Expérience générale 
Évaluation :
3

Service was fine, but issues with billing has been AWFUL! I have had issues with billing for over 3 months and have been on hold for hours trying to contact someone. I have filled out the billing form to get the credit back on my credit card and it still has not been completed. Two times, I have been talking with someone and they say "one moment please" and I am on hold for over 15/20 minuets. When I say "hello?" to see if they are still on the line, no one replies.

Kayleigh F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah L. 
Évaluation :
5

This site is very considerate and well maintained.

brittany j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony F. 
Évaluation :
1

requested access I was they only did it for business. I said have yi have 24 hr access I work but usually the gentleman asked additional information said I would be alright but now don' have 24hr a

mike r.  |  Premières impressions 
Évaluation :
4

I would have ha e excellent but just the use of stairs and elevators took extra time to load and unload. Kind of expected for a downtown location. Other than that every thing else was great.

Chivonne S.  |  Expérience générale 
Évaluation :
5

Reynaldo Estrada went above and beyond to accommodate me with customer service. I appreciated that.

Randi S.  |  Premières impressions 
Évaluation :
4

Mr. Ronaldo Estrada was very helpful.

Miguel P.  |  Premières impressions 
Évaluation :
4

Bien

michael s.  |  Expérience générale 
Évaluation :
5

Kits the best

Selena T. 
Évaluation :
5

Thank you for the years of excellent service.

R AND R PARTNERS B.  |  Expérience générale 
Évaluation :
1

This is the second time renting with your company where I had had to go to a different location other then the one I reserved my vehicle from thru no fault of my own The original location where i reserved the truck was only two miles from my home. I was told the morning of the rental that the 10" foot truck i reserved at that location was involved in an accident. I could get a larger truck at same rate but a larger truck would not work at the event i was attending. In order to get a 10 foot truck I had to travel 12 miles passing three U-haul locations and adding an additional 12 miles to my total millage.The truck I finally received had a tire warning but I was told it was ok to drive. The check out process took longer than it should have and I resent having my drivers license photographed on cell phones with my personal information. As many times I have rented from you this information should be in your data base.

Eric R. 
Évaluation :
5

Everything went well and as expected. Carding in and out was a welcomed security measure added since my last usage of the facility.

John H.  |  Expérience générale 
Évaluation :
3

Very disappointed with the customer service and the lack of the manager to call me back after leaving messages. 2 years of use and no call back especially when I have 3 more years of storage needs.

Aubin J.  |  Expérience générale 
Évaluation :
5

All was fine.

Robert A.  |  Premières impressions 
Évaluation :
5

Staff was EXTREMELY accommodating. I appreciate the great customer service.

sean j.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Laurie R. 
Évaluation :
5

Linda was so awesome and professional. I have been completely stressed out about moving and was so worried about the space that I was renting. She showed me the space and it was perfect.

Jason F.  |  Premières impressions 
Évaluation :
5

Linda Lopez at 410 e 2nd st. She is very friendly and helpful.She made sure it was easy for me to get to my storage unit because I'm an amputee person. So thank you Linda Lopez.

deborah c.  |  Premières impressions 
Évaluation :
5

Very helpful and understanding. Excellent customer service.

Peter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

My experience was great. The representative knowledgeable and friendly.

Sharon G. 
Évaluation :
5

Linda gave me a Great service she was awesome with a lot of information. Thank you Team u haul

Mario A. 
Évaluation :
5

Great customer service, they went out of their way for me :)

Chivonne S. 
Évaluation :
5

I own a moving company called always affordable movers and Michael Curry has helped me out so much has done wonders for my business come here because he is the greatest and it's right by my business

Levi D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo S. 
Évaluation :
5

My Uhaul experience was Excellent. Linda L at the storage unit went above and beyond to help us. Every Uhaul employee I encountered made the process smooth and easy.

Clayton S.  |  Premières impressions 
Évaluation :
5

excellent service.

CHRIS H.  |  Expérience générale 
Évaluation :
5

Very efficient and easily accessible. I very much like that you get the first month's rent free, which gives you a chance to find your new home. Merci!

Regan H.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

Chad P. 
Évaluation :
5

Great promo pricing. Clean storage unit. Moving on an Arizona 110° day was made easier with an air conditioned storage unit. Dixie was very helpful and even came after hours when our entry card failed

Wini A.  |  Premières impressions 
Évaluation :
5

The staff especially Dixie was so helpful and ‘bent over backwards' to make the process not so stressful with our move. Thank you so very much. Great fair cost!

Winifred A. 
Évaluation :
5

I went in knowing the 10' truck didn't have a ramp. But if there was a point in the system where you tried to upsell the 15' truck with a ramp for only an additional 10 $I would have been like, hmm, maybe I should invest 10 $for the convenience of a ramp. This benefits your profit and the customers convenience.

Gilberto R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

Excellent service at this location.

Todd W. 
Évaluation :
5

Linda was great, very helpful and personable. Extremely knowledgeable about products and services Ed available.

Linda B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

I always felt my property was in a safe place. It gave me great peace of mind.

Carolyn P.  |  Expérience générale 
Évaluation :
2

When I went to return the truck at 620pm (the posted hours says it closes at 7pm), there was no one in the office and the doors were locked. I didn't know how to return the truck then since they had said that they would be available until 7pm. I was a little flustered and saw that I could return the truck on my mobile device by taking pictures, entering information, and dropping the keys in a Dropbox. While I was taking pictures the door was closed/locked on the vehicle with the keys locked inside. My fault, but surely they must have another set of keys and could help me out. The employee working there then shows up out of the woodwork and walks right past me without even saying hello. I had to go get his attention. Where was he 15 minutes ago when I was trying to return the truck? Had he been there, none of this would have happened. Anyway, I explain to him what happened and ask if he might be able to help me out with another set of keys. Apparently there is only one set of keys for this truck according to him. Surely I'm not the only one that this has happened to and they have some sort of unlocking service? He says no and that it's my problem and not his. So I ended up having to call for a locksmith and spend more money than I had wanted to in the first place. It was unfortunate that I had to unlock the truck myself and that they didn't have an extra key, but that was my fault, however his lack of effort to help me, his being rude, and him not being in the office when I had needed to return the truck made the situation so much worse than it had to be. I would not recommend using this facility.

Michael B. 
Évaluation :
4

The team member that assisted us with the in person rental was very helpful, efficient and informative. She answered our questions while providing direction to us in choosing rental options that met our needs. We appreciated how easy the process was thanks to her knowledge.

Denyce D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca C. 
Évaluation :
3

customer service was efficient and sweet.

Flannery D. 
Évaluation :
5

U handled my u haul with the utmost perfessionalism.

Nellie H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikolai L. 
Évaluation :
5

Great services

Angelique H.  |  Expérience générale 
Évaluation :
5

Very professional

Claudine R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel G. 
Évaluation :
5

Very very professional and polite young man we have there at 410 S 2nd St, Phoenix, AZ 85004 location. Thank you very much for your help.

claudine R. 
Évaluation :
5

Staff is very helpful and informative.

Adelina G.  |  Premières impressions 
Évaluation :
5

Nothing. The gal that helped us was friendly, professional, knowledgeable about the different rental options and made every attempt to make sure we were getting the right vehicle for the task we had. We were in a hurry and the staff made sure we were on our way quickly. Merci.

Colleen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon D. 
Évaluation :
5

We utilized this storage facility for 8 years. The office staff was very friendly and professional. The facility was clean and well lighted. I would recommend this facility to everyone.

TOM G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah elaine D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tonwana I. 
Évaluation :
5

Carlos was very helpful. He gave me a tour of the facilities that helped me chose the right storage unit for my long-term storage needs. Facility is very clean.

JANE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jasmin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT F. 
Évaluation :
4

All the employees are very nice except for the owner Sarah. When I returned it she made me turn on the lights to make sure the lights was working. She made me turn the signal lights to see it was working. It was odd to do it, because whenever I rented a rental vehicle, I didn't have to do the extra steps. Sarah is not very friendly. She doesn't smile. She doesn't greet you when I came in. Looking at it, I think she doesn't want to be there. She really doesn't have really good customer service. I have done mystery shopping and she needs improvement with here personality. Her employees treats me like a person. Sarah treats people like a number. She needs training. I can't believe she is the owner. What if customers drop of the keys in the drop box and leave the van park on the drive way. Who will check on them if they don't check the head lights and signal lights? That is the first time that I was made to check the signal lights and headlights in front of her. She should do it. I don't think I should do it. Customers should not be treated like that. Remember if you rent from this place and you happen to meet up with Sarah then she will treat you like a criminal. But otherwise the van I rented was good. One thing I don't like is the van it's up a lot of gas.

Jenny H. 
Évaluation :
5

For yrs&yrs l’ve appreciated your storage, having had a variety o room sizes.24hr availability=EXTREMELY CONVENIENT!(Only 1problem=restrooms weren’t open 24hrs a few recent times) THX4TRUSTWORTHINESS!

AMY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary J. 
Évaluation :
2

There is not sufficient parking at this location. Staff is friendly and the process was simple. Would rent again.

Guadelupe C. 
Évaluation :
5

2 thumbs up.. Great service. Very professional and respectful. Thank you..

Valerie M.  |  Premières impressions 
Évaluation :
5

Very friendly staff!

Keri c.  |  Expérience générale 
Évaluation :
3

Way too expensive. Start a rewards or dividends program for long-term tenants. Safe facility, but kind of a rip off at the same time.

ANTHONY C.  |  Expérience générale 
Évaluation :
5

Great experience.

GRAHAM R.  |  Expérience générale 
Évaluation :
5

I wish I could remember the name of the gentleman who assisted us that morning (I think it was Slate?), but he was incredibly helpful, friendly, and professional. Would definitely recommend.

KEVIN C.  |  Expérience générale 
Évaluation :
5

Great work. She was excellent and new her job exceptionally . Made me feel well taken care of ...

SHEYRL M.  |  Réservation 
Évaluation :
5

Amazing people there! Slade the manager is awesome! He went above and beyond to help me out!!!

Tyler N.  |  Expérience générale 
Évaluation :
4

The cement floors in the hallways are in very bad shape and need to be smoothed out as it is difficult to move things in and out of your unit.

bryce darnell H.  |  Expérience générale 
Non reviews have been submitted for this location.

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