Le client n'a pas laissé de commentaire.Donald J. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Downtown Riverfront
Pour nous contacter
Shreveport, LA 71101
(Location was formerly the Shreveport Times Newspaper)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
My experience was excellent.KIMBERLY D.
Wrong mileage entered on contract. Truck had just been driven from Odessa Tx to this location in Shreveport. 169 miles was entered. It's 638 miles from Odessa to Shreveport. They attempted to pass those miles on to me. Shreveport to Ruston. 75 miles. I may not ever use Uhaul again.KATHERYN O.
Le client n'a pas laissé de commentaire.James S. | Premières impressions
Le client n'a pas laissé de commentaire.MARANDA V.
Excellent, consideret, thoroughEDGAR R.
Le client n'a pas laissé de commentaire.Christopher L. | Online Move In
Le client n'a pas laissé de commentaire.MARANDA V.
Le client n'a pas laissé de commentaire.DION D.
Tires were badly worn on one side, surge brakes were not operationalJEFFERY G.
I was overcharged from what I was quoted. I will say the gentleman working was very pleasant to deal withWILLIAM B.
Nothing. Everything was perfect. Excellent service à la clientèle.Garett K.
Le client n'a pas laissé de commentaire.VICKY S.
Le client n'a pas laissé de commentaire.Charles K. | Expérience générale
Great.Pandra P. | Premières impressions
I apologize for not remembering her name, howe've I'm sure ur records will reflect whom I'm speaking of; Her customer service skills are excellent. I've been there 3 times in the past 2 weeks and I was highly impressed. Thx for having her a part of ur Uhaul Team. My experience was most rewarding! Keep up the Great Work!!!KIRBY W.
Terrible experience they overcharged my mileage. We only drove 12 miles and it say we drove 68 they are scammersCARMALISA J.
Professional service. Quick, accurate, and percise.EDGAR R.
Le client n'a pas laissé de commentaire.Steve L.
Le service à la clientèle était génial. They answered all my questions.RODERICK B.
Le client n'a pas laissé de commentaire.Cartrena R. | Expérience générale
While I took the time to examine the van on the lot I only noted dings in the van exterior. As soon as I pulled off the lot I got a warning of low tire pressure - please advise customers to inspect all cabin warnings once the vehicle engine is started.LEWIS Z.
Manager was friendly and very helpfulROBERTO A.
Le client n'a pas laissé de commentaire.TIESSE L.
Friendly staff and very helpfulArthur M. | Premières impressions
Best Uhaul experience I've ever had. The agent was friendly and helpful with checkout information.Kristie J.
Le client n'a pas laissé de commentaire.LARRY G.
Renting a uhaul truck was the worst mistake I ever did. I should have went with a moving company that provided a truck. I ended up paying for a truck and 2 days of a moving crew because the truck I got was a lemon and had to wait 6 hours for a technician to arrive and he did nit fix the truck. I ended up having to pay $1500 for help and $150 for the extra day!! Never will I use them againCOURTNEY A.
Quick, efficient, and good equipment.Edgar R.
Le client n'a pas laissé de commentaire.danielle b. | Premières impressions
Le client n'a pas laissé de commentaire.James B.
The staff was helpful and friendly at 222 Lake Street, Shreveport, LALASHUNDA M. | Expérience générale
Le client n'a pas laissé de commentaire.JOSIAH H.
Le client n'a pas laissé de commentaire.DEMARCUS H.
Le client n'a pas laissé de commentaire.DEMARCUS H. | Premières impressions
Le client n'a pas laissé de commentaire.Tracey L.
Le client n'a pas laissé de commentaire.ELANA S.
Le client n'a pas laissé de commentaire.Cartrena R. | Premières impressions
Le client n'a pas laissé de commentaire.RASTEEN W.
Didn't have the equipment I requestedBILLY J.
Thomas was excellent. He provided excellent customer service. He knew the answer to every question I had and was quick to get us going. We saw him doing jobs from checking in to cleaning trucks. He is definitely an asset to your company. Thank you Thomas!!COLBY R.
Everyone has been very helpful and friendly.ROBERT R.
The gentleman who helped me with the process at the store was amazing! Went above and beyond. Give him a raise!NIROSHAN S.
Le client n'a pas laissé de commentaire.kelly L.
It was a good experience, thank you.Tony P.
Le client n'a pas laissé de commentaire.RONALD B.
Le client n'a pas laissé de commentaire.Steven J.
person at this location advised that I call uhaul since I was unable to return it since I did not use it. the staff's name was Holly and sh evidence I could get a discount. the 1800gouhaul people never returned my callBRANDY A.
Le client n'a pas laissé de commentaire.Jesse H.
Le client n'a pas laissé de commentaire.WILLIAM W.
Your website stated that the truck rental for a one-way would be a certain price and the auto transport would be 79.00. I go to the location on barksdale blvd and I am told that the truck is not there and I have to go to another location for the truck and a different location for the auto transport. I pick up the truck and have no problems, I then go to the other location and I'm told that the price for the auto transport after tax and all is almost 500.00. That was more then the price I was quoted. I ended up not taking the auto transport and having to leave my car only to get it the following weekend and making a double trip. Reservations are a, we hope to have one for you but let's screw with your valuable time. Service with the reservations is horrible, 20 min wait times and unprofessional customer service reps. Just a horrible experience. The people at the pick up location for the truck was wonderful, courteous and professional.MARGUERITE P.
I stayed there 30 minutes waiting for help, I didn't know what to do, no one would answer the phone from haul, no instructions were given. This was horrible, I had to drive to downtown Shreveport, where I did not want to go. Why was my reservation changed to a location I did not want? UnacceptablePeter B.
Le client n'a pas laissé de commentaire.Katy C. | Premières impressions
Le client n'a pas laissé de commentaire.DEVAN M.
Le client n'a pas laissé de commentaire.CRAIG J.
Nothing! Everyone was great!MACHEL O.
Problem with one van, agent qjuickly re-assigned another van and customer was on their way.Edgar R.
Le client n'a pas laissé de commentaire.Marcus S.
Nothing this place was excellentDANNY S.
The staff that assisted me with my rental were nothing less than amazing!! If you have a staff like this location at all of the other locations U-Haul will always have my support!!!JASMA L.
Le client n'a pas laissé de commentaire.KRISTIN C.
Brenda was very kind and does an excellent job.Dangan S.
The employee help me with my problem. On picking up in walker got trailer home and loaded and found out straps were in bad shape. Bought my own stars and made it safe. Drop off place helped me out.robert L.
This was the second pickup location, some 70 miles from the first. Execution here was done very well and I would like to commend the staff here.Shawn B.
My only complaint is that i was given a local truck to make a 12 hours journey from Louisiana to Florida. The truck had no cruise control or any amenities at all. Other than this experience was good, loved the staff at this locationJason F.
Honestly, nothing! The personnel were exceptionally helpful resourceful & efficient!GREGORY R.
Le client n'a pas laissé de commentaire.Vernon R.
Le client n'a pas laissé de commentaire.Connor B.
Le client n'a pas laissé de commentaire.CECELIA C.
Le client n'a pas laissé de commentaire.MICHAEL R.
Will not use uhual again. Everything I was told was a lieJOSHUA F.
Was told I would receive a military discount that was not true. WAs told I had 3 days that wasn't true. Had to pick all three rentals from 3 separate locations.JOSHUA F.
I did not rent a Uhaul and I have contacted the company several times bc this keeps happening. Someone rents it w my info!! Fraud!!Clinton P.
Always friendly, helpful and FAST!MARK S.
I never rented a truck from that location before, but the customer service was awesome she was friendly,pleasant,courteous,she explained things well she helped end a tiresome day with a smile, those kind of people you really need to keep. Her customer service was AWESOME! I wouldn't mine if I had to rent again from that location .Anita U.
Le client n'a pas laissé de commentaire.LISA S.
Le client n'a pas laissé de commentaire.corvetta E.
Just a little bit of a time getting into location.Amy G.
Le client n'a pas laissé de commentaire.William M.
Excellent service à la clientèleNicole T.
Le client n'a pas laissé de commentaire.LATANEIL F.
Customer service was very good and I will recommend it to my friends and family.mamie r. | Premières impressions
Everything went greatHOLLY G.
Vehicle move trailer did not fit my vehicle. Had to pick up trailer at alternate location, then was unable to use it because it was too small.James L.
Super friendly and they always go above and beyond! 5 stars!!Courtney N. | Premières impressions
If Holly is not part of your management team she should be. We have been self-employed business owners for 36 years and the hardest thing about being in business is finding honest, reliable, hard working and dependable employees and she is all of those.Lee S. | Premières impressions
Be careful, they can change your reservation from one way to round trip at the time when you pick up the truck giving the reason : that's the only thing we have now if you want ur truck. u have to spend extra time paying extra miles to return the truck during next day. We drove another 9 hours and paid extra 300 miles for their one side changing the contract at the last moment. No explain no refund!Kent W.
Le client n'a pas laissé de commentaire.Lisa S.
The process was easy. I enjoy the extra security methods involved.DaNecia G. | Premières impressions
Everything was quick and easy. Very professional staff.Recha B.
The truck was NOT full with gas when I picked it up. I drove 7 miles and was charged for 2 gallons of gas. This was a 10 foot truck, if it's only getting 3,5 miles to the gallon. You may want to put the truck in the shop. I would like to see a credit for the 2 gallons of gas that I did not use. Again i drove only 7 miles.SETH M.
CSR was very hel[fulLee S. | Online Move In
Ladies inside business doing rentals are very friendly and have great customer serviceKrystal T.
Nothing! Ms. Eva is great!TREVIAUN G.
Very helpful and extremely courteous will do business againjoe S.
Le client n'a pas laissé de commentaire.yolanda W.
The Manager and Holly were. OUTSTANDING.Jason J.
Le service à la clientèle était génial. The staff at this location went above and beyond to assist and made an extremely stressful situation much less stressful. Im thankful beyond words to her. Will only use this location from now on.Ashley H.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Donna G.
Ms. Eva and Ms. Holly went over and beyond to make sure I was well taken care of. Excellent customer service from the parking lot, all the way to my lock on my storage unit. I will most definitely recommend this location on Lake Street to anyone I know that needs U-Haul services. Hands down those two ladies are the BEST!!!CHAYLONE B.
Le client n'a pas laissé de commentaire.Joey V.
Prompt and knowledgeable employees. Hard to improve, what is working so well should not be changed.George D.
The Manager Eva was wonderful. She did all she could to help me.Lana W. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL C.
Le client n'a pas laissé de commentaire.MADELINE O.
Le client n'a pas laissé de commentaire.Anita S.
Le client n'a pas laissé de commentaire.David M.
I have rented quite a few vehicles over the years and this was perhaps the smoothest, most professional, hassle-free experience I've had. Your rep deserves much of the credit for this.Joel G.
Le client n'a pas laissé de commentaire.Latoia s. | Premières impressions
Le client n'a pas laissé de commentaire.david n. | Premières impressions
No improvements needed.RAVEN J.
Le client n'a pas laissé de commentaire.Jackie B. | Premières impressions
Le client n'a pas laissé de commentaire.Frederick M.
Everything was perfect, nice and clean new equipment.William G.
Le client n'a pas laissé de commentaire.CLARENCE B.
Le client n'a pas laissé de commentaire.Carlos H.
Efficient out and check-in. They know their business.Edgar R.
Only negative was truck smelled like cigarette smoke and weed.Kenneth N.
Very prompt and well stocked!Amy K.
well all i see is keep doing what you are allready doing.thats offering great coustomer service.GEORGE W.
Le client n'a pas laissé de commentaire.Truman Z. | Premières impressions
I love the lakes st location because the staff is always nice and accomadatingAshley A. | Premières impressions
It would be helpful for service reps to explain the distance that you have to walk to get to the unit prior to confirming the reservation. We also didn't know how to locate our unit, so it would be helpful to tell customers the row number and the storage unit number.Yolanda W. | Premières impressions
The ladies who helped me were fantastic. They extremely courteous and worked with me to select the best storage unit for my needs. They explained everything clearly and concisely and were obviously well-suited to dealing with people who arrive exhausted and brain dead from a long drive / chaotic move. Uhaul has never failed me. I move very very often because of my profession, and the Uhaul offices are always a safe haven when I'm road weary. Thanks for everything!Christina A. | Premières impressions
What started off as a happy and elated experience quickly turned into a disaster becauseof U-haul. I hired movers through your site and the movers did not show up. This caused an extreme delay for me to start my journey. What makes it worse is that no one wanted to take responsibility for the horrible customer service. The company you have representing the movers told me you are responsible for all the EXYRA expenses I incurred. When I spoke to someone at U-haul they said the Movers help was responsible. Needless to say I couldn't reach the company that was responsible for not showing up. It makes me wonder if U-HAUL does any research on the company's you recommend?And why do you recommend companies when you don't back the company's??? I believe it's bad for business and im very leary about recommending U-haul for anything. My confidence has been broken.Venecia C. | Premières impressions
Le client n'a pas laissé de commentaire.sharon s. | Premières impressions
Le client n'a pas laissé de commentaire.Teresa D. | Premières impressions
Great staff and an awesome facilityWilliam W. | Premières impressions
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