Customer Reviews for U-Haul Moving & Storage of Downtown San Bernardino

2847 évaluations

110 S D St   San Bernardino, CA 92401
(S Of Rialto Av)

(909) 884-6805

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(909) 884-6805

110 S D St
San Bernardino, CA 92401
(S Of Rialto Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Make sure the computer is working well & the printer has ink & paper (:

Sonia E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric A. 
Évaluation :
3

I had a problem all morning trying to get my truck i was trying to figure it out from 730 am and no one could help me with the process of picking up my truck at 8am. Very poor problem solving.

Angela J. 
Évaluation :
5

Super fast and professional and friendly

Jose G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith H. 
Évaluation :
5

Each and every staff member is so kind and assist you with great customer service . i really appreciate each and everyone who helped me during my time of need . Thank you for your hard work from Managers to staff you guys are all great .

Aretha D. 
Évaluation :
1

Was given the absolute run around and the check in process was an absolute nightmare.

Theresa C. 
Évaluation :
4

The young man and owner were both very helpful.

Andrew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tania R. 
Évaluation :
5

Friendly helpful staff. Customer service is something that keeps people returning to a specific business. I enjoyed doing business with your staff.

Gary M. 
Évaluation :
5

Very helpful location.

Tiara C. 
Évaluation :
5

Drop off made easy

Tiara C. 
Évaluation :
5

my truck shook badly when driving over 40mph, it needs some maintenance. I felt unsafe driving it.

Dina R. 
Évaluation :
5

Everything was excellent!

Mike R. 
Évaluation :
4

Could you please email my recipe

Kelvin J. 
Évaluation :
5

Pick up and drop off customer service was excellent, keep up the good work!

Carlos R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly Z. 
Évaluation :
2

One hour wait time la both pick up and drop off

Timothy S. 
Évaluation :
4

The line was a little long. There was only one agent to assist customers.

Fred W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane T. 
Évaluation :
5

The whole crew was awesome everybody there was working and helping doing what they could to make things run smooth I feel bad for not remembering their names because they were awesome people

Douglas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miguel P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danisha J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry D. 
Évaluation :
1

I spent about 3 hours on the phone with multiple people at U-haul to schedule the drop off and unloading of my box. If it hadn't been for the moving company (Antonio's Moving Service) I don't think the job would have been done. I would NOT RECOMMEND U-haul Box service.

Brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orlando H. 
Évaluation :
4

Same as above. Great under the circumstances

DEONTRAE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pierre A. 
Évaluation :
5

none

Alfred D. 
Évaluation :
5

This uhaul location was fantastic. I still have one storage locker there. I had two. I can't say enough how helpful the staff was to me over the years.

ROY C.  |  Premières impressions 
Évaluation :
1

When the boxes arrived they were hours late. Staff wasn't considerate.

Luis V. 
Évaluation :
5

Nothing. But Kareem is an excellent employee of yours

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin R. 
Évaluation :
3

The Representative that served me was not customer friendly. He told me he had to charge up front 100 miles and I would be reimbursed upon return of the uhaul. The other Representative told a customer he only needed to put 15 miles up front. The vehicle was on less than 1/4 of a tank of gas and the Representative would not put any fuel in the vehicle.

Wanda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donny R. 
Évaluation :
3

After the experience we had earlier in the day with a cancellation of my trailer in Big Bear CA these folks were the saving grace and very pleasant to work with.

SCOTT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simona B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL M. 
Évaluation :
4

Don't wait 30 minutes to call the customer to go to another location .

Gail R. 
Évaluation :
5

I have great experience thank you 😊

Yasmin A. 
Évaluation :
5

Stay doing what your doing to keep up the good work 👍

Martin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcella M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daisy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lewis H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anthony D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blanca O. 
Évaluation :
1

It's not the location it's Uhaul I would never recommend Uhaul to anyone as a matter of fact I'm already on Instagram Tik tok and ill be going to Facebook next to post my story of pictures and video of my miserable experience. And yes my people are ready to repost my story because everyone one knows how bad my move with Uhaul. Uhaul sucks!!!!

LERAE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donny R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
5

I normally go.to the Tippecanoe and Baseline location. I did not appreciate getting a calli the night before informing my truck will not be available at Tippecanoe but D Street and Rialto Ave had the truck. I found the D St and Rialto Av much better, and staff very helpfull. Going forward that will be my new location.

Alfred P. 
Évaluation :
3

I've never used uhaul before and was shocked of the price.

Herbert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiana F. 
Évaluation :
5

Excellent service à la clientèle

Gerardo D. 
Évaluation :
5

Awesome & friendly service this place to me is recognized as a blessing also with low prices! Thank you U-Haul God bless you all! 🙏🏼

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan G. 
Évaluation :
5

Perfect for everything I need to do

Victor G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry D. 
Évaluation :
5

Your staff did an amazing job from start to finish. There was a small mishap with one of the boxes but your team was so communicative the entire time. Thankfully, no damage was done to the contents in the boxes. Fantastic job and I will highly recommend your services to others. Thank you for an amazing job!

Heather C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Adam R. 
Évaluation :
5

Best customer service

Luis A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dennis C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cyril J. 
Évaluation :
5

I tried to drop-off the rental truck (which happened to be after-hours) and was totally confused on proper procedure in correct drop offs. My application kept freezing when attempting to input mileage and gas levels. I searched for a drop box but couldn't find anything. I tried calling the after-hours emergency number (posted on door) to only reach no one. They charged me for a dolly that wasn't in my possession and the mileage levels were incorrect because I never had the opportunity to input the data on my phone app. Need accessable customer service.

Bryn W. 
Évaluation :
3

pick up of containers was not done as planned according to the schedule and the HOA is upset with me and I may get a fine for having them in the driveway an extra day.

Bruce J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RESHONA B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BOBBI R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARLENE S.  |  Expérience générale 
Évaluation :
5

Wait time on hold is ridiculous

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan E. 
Évaluation :
3

Small parking lot. Employee didn't show me how to use tire straps on car transport. Overall was ok.

Derrick S. 
Évaluation :
5

LOVE THE MOBILE CHECK IN AND OUT.

Jeffrey Y. 
Évaluation :
5

Fast friendly service.

Irma D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doriam M. 
Évaluation :
5

The manager here provided excellent customer service. He was friendly and check the air in not only the auto transport I was picking up but also the 10' truck I had picked up earlier in the day from another Uhaul location. Friendly and proficient. I would want this guy working for me or on my team. I wish I had his name. Younger guy, worked for the company for several years, was the location manager I believe.

Jeffrey S. 
Évaluation :
5

SIMPLE ! Treat others as you would appreciate being treated . Example .. After getting a 15 foot van in a brief time at 7am ... at 81 years of age , with a with my son and a couple of friends ,I began a very long arduous day demolishing ,loading, taking full loads from my 5000 sf warehouse the to local dump . After emptying, cleaning returning the truck at 5pm I returned to my office . I realized later that I couldn't find my i phone with info of credit card , ID , bank accounts etc !! I I LOOKED EVERYWHERE I HAD BEEN ...ROOM BY ROOM.... NOTHING. Couldn't call U Haul . Drove back to U Haul...Found attendant who checked records for the truck . Noted that it was still waiting across the street to be serviced ... walked over quickly ahead of me ....In a short time ...in the distance I saw him waving...as he got closer , I began to hear him with my hearing aids .. " I FOUND IT !!... IT WAS UNDER THE SEAT " I SCREAMED !!! " BLESS YOU , BROTHER ! Muchas gracias ." He was probably in his twenties ...All in this TOGETHER .

Gregory V. 
Évaluation :
5

You guys always come through

RASHI D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graciela F. 
Évaluation :
5

It wasn't expensive.

Yolanda R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kia p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

Thank you. Employees were always professional, polite, and helpful.

Joy D.  |  Expérience générale 
Évaluation :
5

We are still awaiting our credit for the guarantee from not having the equipment available at the other location for 50 dollars

Herminio Q. 
Évaluation :
5

Ecelent service thank you

Beatriz P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeanette R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonny M.  |  Expérience générale 
Évaluation :
5

Employees were very helpful and quick to attend to customers.

Ernesto M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett S. 
Évaluation :
2

Have reserved equipment ready and available when customer come to pick it up. San Bernadino and Redlands locations do not coordinate assets. While I waited for hours to get my reserved u boxes 2 other families were told their reserved equipment was not available and they were left hanging in the breeze with no other alternative available. I was told repeatedly that I could have a shipper pick up the full boxes from the yard to transport to Alaska, then told after I delivered the boxes and I was back inAlaska that could not happen due to Liability ???? However I could have a private individual pick them up??? Liability??? UHaul is messed up and needs to tighten their business model. I will never recommend UHaul to anyone as a moving option.

Richard E. 
Évaluation :
5

good service, Thank you

Michael P. 
Évaluation :
3

The truck wasted too much gas I was supposed to pick up truck at Fontana uhual They didn't have it there Disappointed with uhaul

Braulio F. 
Évaluation :
5

Wonderful experience

Norman A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cecilia F. 
Évaluation :
3

This location was extremely crowded and hard to get into. Once we arrived, no one was there to greet us and we were not sure what to do to return the truck. After about 3 minutes a staff member came over and he was very nice and helpful, but things should have been more clear beforehand.

Frank B. 
Évaluation :
5

Not lie to the customer. When you tell the customer that you were not charged for a late charge and they do it anyway ,not very respectful. Poor management responsibility.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea P. 
Évaluation :
5

None quick and couldn't have asked for better assistance

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jjesus V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivonne A. 
Évaluation :
1

There were issues every step of the way. Drop off was not delivered til the day after and I wasn't even notified until my delivery window had passed. The next day, they were late again. Pick up was a day late with no notification again. There were several issues with my ubox delivery to my new address that were never mentioned before I tried scheduling, and we're it handled promptly, accurately, and I spent a week calling every day talking to several people to get the help we needed. So disappointed. Moving is stressful as it is and the lack of knowledge and communication made it that much more stressful. Managent was incompetent and unwilling to help, return my calls, or step up to get the issues solved. I'm disappointed to say the least. I never did get a call back from the GM. That's been the theme however, no one seems to want to get things done and it puts a lot of unnecessary stress on the customer. Horrible.

Amber L. 
Évaluation :
4

Staff was friendly and helpful! Nothing really bad to say. It got a little busy and could have used one more counter guy but he handled the rush excellently so not really a negative, he could multi-task very well. Great job!

Attila T. 
Évaluation :
1

Manager Jesus was very rude, unhelpful, and apathetic. I had to call Customer Service / Corp. 2 times and wait 2 weeks to get my money refunded to my debit as well.

Don T.  |  Expérience générale 
Évaluation :
5

Staff Jesus and Debbie and all the other staff were really good help I appreciate them alot

Lashondra Nicole l.  |  Expérience générale 
Évaluation :
4

Jesus was great tons of help finding a storage that worked for us. Very friendly

MICHAEL S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony f.  |  Premières impressions 
Évaluation :
5

Customer service was great yesterday. Ty Nannia.

cindy r.  |  Premières impressions 
Évaluation :
3

I had some break-ins from people and missing items but the U-Haul Moving Storage was weeded out from thieves and now I think it's just not being vandalized anymore Courtesy and professional are the staff, which I like and friendly with respect is a plus for me I got a place now but I am skeptical about it just making sure I don't get ripped off, here, that's why I haven't ended my storage unit yet, LA is very unpredictable. And I just want to be cautious about it Eventually I will be ending my stay at the storage unit real soonThank you U-Haul Moving Storage

Betty R.  |  Premières impressions 
Évaluation :
5

I've used storage off and on for decades, this was the best storage places ever!

Arthur A.  |  Expérience générale 
Évaluation :
5

I will definitely return to this U-Haul Storage if I need storage in the future. The staff was very helpful, polite & professional. My unit was very clean and the location was great. (unit 5) Sometimes they were VERY busy & it took a little while to get help, BUT it was very understandable … The young men working were definitely taking care of the customers in a polite and friendly manner.

eva h.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Billy A.  |  Expérience générale 
Évaluation :
1

There is a severe smell of moldyness And quite a few homeless people hanging around inside the building and I think one man took a shower in the restroom while we were there. The working area where the workers were was kept clean and tidy but it's just sad that there's so many homeless people hanging around

Laura U.  |  Premières impressions 
Évaluation :
5

Victor and the other gentleman were professional and friendly. They deserve a raise or vacation time.

Maribel E.  |  Premières impressions 
Évaluation :
5

The employee are super helpful and they attentive to all your needs I'm happy we chose U-Haul storage for ourstuff

Marie G.  |  Premières impressions 
Évaluation :
5

The experience was overall excellent with a few exceptions; 1. the upstairs storage units did not have a way to get carts downstairs. Other than that it was a great experience

roblynn a.  |  Expérience générale 
Évaluation :
5

S.O.

Billy A.  |  Expérience générale 
Évaluation :
1

The storage area was dirty and smelled. Looks like the place has bugs and there was even a rat trap in our unit. Tried to call U-Haul to cancel. Never called me back. Terrible customer service.

Alejandro S.  |  Premières impressions 
Évaluation :
5

Everything was explained perfectly,definitely will rent again from location

Malika A.  |  Premières impressions 
Évaluation :
5

...

Jennifer L P.  |  Premières impressions 
Évaluation :
5

Very good customer service

cutrenia s.  |  Premières impressions 
Évaluation :
1

Was given several different drop off times. Kept getting later and later. Consistently given incorect and changing information. No one seemed to be able to agree or actually know what was going on.

kyle b.  |  Expérience générale 
Évaluation :
5

I used the U Box containers and was very pleased as to the service I received from this location.

Robert M.  |  Expérience générale 
Évaluation :
5

Did uboxes, they brought to my home. cant complain.

Mohammed S.  |  Expérience générale 
Évaluation :
5

Hey my name is Caitlyn I had a Storage unit there but I moved out because me and my husband couldn’t afford it anymore because money is been really short with me and my husband I didn’t really appreci

Michael M.  |  Expérience générale 
Évaluation :
5

Always a pleasure doing business with U-haul.

Abimbola M.  |  Expérience générale 
Évaluation :
5

Very helpful, thank you!

Denise K.  |  Expérience générale 
Évaluation :
5

The ladies that brought my Uboxes were very nice and efficient.. I answered yes to the condition of the facility but I was never at the facility. They just delivered them and picked them up.

Elaine P.  |  Expérience générale 
Évaluation :
3

First container delivered 6 hours late! After several phone calls, "where are you?" They gave me a 50 $discount for my troubles. First day letter grade D, Second day A (I ordered two pods)

Bruce J.  |  Expérience générale 
Évaluation :
5

Excellent customer service!

Michelle S.  |  Expérience générale 
Évaluation :
4

Fare customer service

RAYMOND A.  |  Premières impressions 
Évaluation :
5

Very kind and helpful

KeVonne S.  |  Premières impressions 
Évaluation :
5

Jesus was more than nice.

cara b.  |  Expérience générale 
Évaluation :
3

Average rating due to the fact that all of the Uhaul locations whether in Georgia or California were too busy for the 1 or 2 employees working!!! They work these poor people to death!! wow

TERRI J.  |  Expérience générale 
Évaluation :
5

I never visited the San Bernardino facility. I did deal with them on the phone, and everyone I talked to was very polite, friendly, and informative. The person that delivered my boxes was the best.

Barbara R.  |  Expérience générale 
Évaluation :
1

It's a Homeless people hang out. When I moved my belongings out, there were dead roaches in the unit. As my wife and I were loading the truck, people were in the hallway smoking a cigarette.

sean s.  |  Expérience générale 
Évaluation :
4

I REALLY liked that my rent did not increase over time. I would have liked an easier way to get items from between the first and second floor but know that it isn't possible due to the build

VANESSA S.  |  Expérience générale 
Évaluation :
5

The service was above excellent, especially the professionalism of the staff members, and the manager. Everyone was very courteous and always answered any questions I had. The place was clean and saf

DEBRA S.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly

Stephen B.  |  Expérience générale 
Évaluation :
3

Issues and problems with the delivery of my U boxs. They were not delivered as ordered they came on trailers which made it extremely difficult to unload the excuse was a broken down truck.

Terry J.  |  Expérience générale 
Évaluation :
5

The price was right.

Russell F.  |  Expérience générale 
Évaluation :
5

Steven was outstanding. Excellent service à la clientèle. He took care of me and explain everything too me in a professional manner. Sarah was outstanding. I spoke with her on the phone to make reservations

Ebony W.  |  Réservation 
Évaluation :
3

fine

Francesco P.  |  Expérience générale 
Évaluation :
5

Did not go inside the facility! All business was by phone!

Julia M.  |  Expérience générale 
Évaluation :
4

The Staff was very help whenever l had an issue. They would either handle it right there and then or get back to me Promptly. Yes l would recommend your Facility to friends and family. Merci.

TONY F.  |  Expérience générale 
Évaluation :
3

The rates changed on me three time during my rental 5,00 $ a month more each time

GLORIA F.  |  Expérience générale 
Évaluation :
5

Staff are very helpful and friendly!

Sally B.  |  Expérience générale 
Évaluation :
5

I had a great experience with this U-Haul facility. I would recommend it to friends. The storage locker itself (1065, in the climate controlled section) wasn't lit at all, but I got by with a flashlig

jeff w.  |  Expérience générale 
Non reviews have been submitted for this location.

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  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

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