Very knowledgeable and professional and friendly staff.DILIA B.
Customer Reviews for U-Haul Moving & Storage of Downtown San Bernardino
Pour nous contacter
San Bernardino, CA 92401
(S Of Rialto Av)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Helpful and friendly staff. Large inventory of rental equipment.Johnnie J.
Le client n'a pas laissé de commentaire.Joseph B.
These guys treat me like family, so if they give the same level of attention to the next customer, the world will be a great habitation. Jesus and his crew are the best. .AUSTINE N.
The staff was very helpful and friendly. Excellent service à la clientèlekhadija s. | Premières impressions
Le client n'a pas laissé de commentaire.Christine F. | Online Move In
There are multiple signs for equipment return, but very vague as to specific location. Stopped at front door and went inside to ask where to return trailer. The two guys just pointed to the back and said go there. So I drove the trailer from the front of store back around to the dead end, but still unclear where to drop it. Kareem was coming across the street to help another customer hook up a trailer and I asked him where to return the trailer. He showed me where. He also backed the trailer into the spot for me. Kareem was helpful. It would have been helpful if the return signs are more clear and also if the desk people could have been more clear or better yet come out with me and pointed out where I was to go. U-Haul equipment was parked in a lot in front of the building, beside the building, in the dead end street next to the building as well as a lot across the street. It turns out they wanted the trailer not in the back, but in the lot across the street.Randall Y.
Le client n'a pas laissé de commentaire.Melissa L.
Le client n'a pas laissé de commentaire.Yolanda P. | Premières impressions
It was inconvenient to move in and out of the building when I had to full a 15 foot truck. The sliding door kept closing and we only had one key card so somebody in my party would usually stay locked out until the person with the key card would notice.Cesar S. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth L.
Le client n'a pas laissé de commentaire.Miguel J.
This has nothing to do with the Downtown San Bernardino location. The service here was great and I would highly recommend it to anyone. But I did only have to go there because the Smoke + Grill location on Foothill Blvd in Rancho Cucamonga failed to setup my mobile pickup. I needed to pick it up before they opened so I setup the mobile pickup, but they didn't have it ready and they didn't open till 9 which was too late for it to work out for me. I had to call the uhaul customer service line who transferred my booking to the San Bernardino location.Arron C.
They was very nice and easy to me in everything I need!!!!Carmen M.
The staff was professional and friendly. They explained the storage process well and asked if I had questions.MARY R. | Premières impressions
Happy with the service overall. I have shared that with my friends and family. A lot of people don't know uhaul provides this.Tassia A.
Le client n'a pas laissé de commentaire.Victor W.
Le client n'a pas laissé de commentaire.June L.
Le client n'a pas laissé de commentaire.Edward M.
Le client n'a pas laissé de commentaire.Miguel M.
Le client n'a pas laissé de commentaire.Omar T.
Le client n'a pas laissé de commentaire.carmen G.
Le client n'a pas laissé de commentaire.Valicia F.
Delivery people ran into my granddaughters car with the forklift. And now your company is not accepting responsibility for the damage done. This is unacceptable!Adrian R.
Communication was poor between your main distribution, receiving and destination department. I would call to check up on my Ubox , be given a specific date of delivery with no possiblity of trying to change it earlier. Only to get a text of an earlier arrival date. I would also get a text for ubox delivery date, but when calling to double check, be given a next day date, which I had explain my confusion to agent. They corrected it. If I didn't keep up with numerous calls, I would've been more upset and confused with multiple dates and times of pu and delivery.Reynold K.
Le client n'a pas laissé de commentaire.Victor W.
Le client n'a pas laissé de commentaire.Marylen B.
The district manger was very understanding to my situation and the staff was pleasant and nice as well. Thanks for making my overwhelming day great. Thanks again to allNeva G.
Customer service was great!! Fast and easy process.Isabel D.
Very convenient and quick service and so much stock of rentals ..Pam M.
Drop off location much better than the pickup location, thank youRobert P.
Le client n'a pas laissé de commentaire.Jacqueline P.
Our boxes were one day late on both of our orders. When you schedule workers this makes it very difficult. The order that had three boxes did not come with blankets fortunately the driver had some extra on her truck.Tammy G.
Le client n'a pas laissé de commentaire.Gregory R.
Everyone in this office from Jennifer, to Autumn, to Elise, the delivery driver, and everyone one else was absolutely amazing. I'm a military veteran and have moved so many times using U-Haul over the last 20 plus years. This was the best experience ever because of that office in San Bernardino. I sincerely appreciate them all. They were super helpful and friendly. Thanks again.Shawn C.
My U-Box container moving experience was great. The staff at this location were very helpful and helped start the cross country move. The containers were delivered and also picked up on time once I had them loaded. They also shipped ahead of schedule which really helped since I was able to get my items unloaded at our new house sooner than expected. Highly recommend the service and would use the U-Box service again if I needed to.John V.
Le client n'a pas laissé de commentaire.PHILIP G.
My last receipt says a subtotal of 109,5 and then without explanation the total came to 209.00, WTF!!! All along the way I was nickeled and dimed instead of given a straight number. Your internal communications are awful. I was originally told it would arrive at the final destination on one date and then it came two days later. The only good thing is that your employees are nice. I think your system is badly in need of repair. Good concept, poor execution.Patrick S.
Le client n'a pas laissé de commentaire.kevin W.
The associate were attentive and polite good customer serviceJesse R.
Excellent service. Truly appreciated all the updates. All staff we interacted with with professional and courteous. Would definitely recommend this service.David E.
Le client n'a pas laissé de commentaire.Paula G.
Service was good, the young lady that helped me was very helpful, when I returned the rental the young man that helped me was very courteous as well.rosendo P.
Le client n'a pas laissé de commentaire.Debbie V.
Le client n'a pas laissé de commentaire.Yvonne S.
no drop box info givenKorina S.
Keep it all the same.Jesus R.
Very nice And helpful staff!Juan P.
Great customer service!Juan P.
Le client n'a pas laissé de commentaire.Michael S.
Can't think of anything. Everything was easy, fast, and convenient!Kim B.
I believe the $19,95 posted on the truck is misleadingJAMES P. F.
I was equally impressed at of the people here at this location . Even though I was born and raised in San Bernardino the city has changed so much after 20 years of living in Las Vegas I became lost and confused and I had to call this particular location multiple times for directions long story short I got to their office safe the young man who assisted me upon my arrival was polite courteous and understanding. I am a disabled person and had difficulty in entering this truck without a ladder I want you to know even though a second step would have been nice I was accommodated not only in Las Vegas and being able to climb aboard the truck, I was very comfortable he assured me if I got out of the truck he would handle moving the truck for me he was a very kind young man.anna C.
No one on site to take truck. No phone help or customer service acknowledgment. Sat in front of the store for an hour while the website kept malfunctioning. Ooops. Key drop box not labeled. I left the keys in your mailbox. Hope that worked. Downtown San Bernardino is not good.Somer R.
Damage to the truck not reported. Did not like the counter agent taking pictures of my drivers license with his phone!!!!!!! Asking my friend who dropped. Me off for her personal # Did not feel comfortable at this location at all !!!Drew C.
Le client n'a pas laissé de commentaire.LaTia B.
The dolly we rented the straps were broke making the refrigerator difficult. When we return the truck and dolly they wanted to charge us an additional day cause you like explain to them we would've not been late if the dolly they had a run of us was not broken they did not charge us for the additional that day. I was not aware that if you went over your designated time you had to pay for an additional days going forward I will always put down eight hours that way I don't have to worry about thatTerry M.
Le client n'a pas laissé de commentaire.Altavisia B.
Le client n'a pas laissé de commentaire.Louis Z.
The young man that served me has excellent customer service. He is polite and courteous.Donna L.
Le client n'a pas laissé de commentaire.Vanessa J.
I had an issue as far as my deposit and my return. There was a slight mix-up with the $60 return plus the money I spent for the items purchased no one could it really exactly explain it to me except for Kareem he was very professional patient an above-average service. I really appreciated him because he went step-by-step with me and took the time to make sure I was satisfied. I left happy sometimes senior citizens or overlook in people are very impatient but I have to give it to Kareem he is a very nice young man I wish more people were like him because once you become a senior citizen you feel like you're in the way but he made sure I was pleased. From hey happy customer Miss Ruby homesRuby H.
Le client n'a pas laissé de commentaire.Linda M.
Some actual customer service. Made a reservation got to the locations nothing was what we talked about had to pay more. Get to the storage location same situation plus did not even tell us how to get to our unit after having to pay more terrible serviceSalvador A.
Le client n'a pas laissé de commentaire.Pedro C.
Le client n'a pas laissé de commentaire.Susana G.
Le client n'a pas laissé de commentaire.Guillermo M.
Poor customer service. Upon arrival the front desk was unattended. My husband and I waited about 10 min for someone to come. A staff passed right by us while waiting and didn't even acknowledge us. Wasn't even sure if he was a staff. He came back a few minutes later, to my surprise he was the one working the front desk. His demeanor through the process was so unwelcoming ,somewhat rude. I never write bad reviews but I would not bother going back to this place if this is how customers are treated. I can't say all staff are the same because the one who helped us attach the trailer was nice and helpful. The front desk staff lacks people skills and seems to hate his job.Isabel D.
Excellent service and fastOmar L.
Jesus is a great manager & always helpful when we come to rent trucks. Thank u!!Christina Z.
Truck broke down so delivery of box for packing was delayed. These things happen. Other than that, all went well. We will use this service again. Very responsive. Great at texting reminders, arrivals, pickups etc.John G.
Le client n'a pas laissé de commentaire.Cesar P.
Le client n'a pas laissé de commentaire.Madeleine B.
I was given 3 different trucks and the front lady was rude and charged me for an extra day.Mario B.
This was the best I been to.The Young lady that help me she new her Job she is smart thank you OliviaOLIVIA C.
The pick up went great. Hopefully there is another email to rate the delivery portion. It was the quite the hassle.ED M.
Le client n'a pas laissé de commentaire.mary J.
Le client n'a pas laissé de commentaire.DONALD B.
Le client n'a pas laissé de commentaire.Elaina H.
Le client n'a pas laissé de commentaire.Tony O.
Nice trucks great staffJuan H. | Online Move In
At check out, there was no one to be found. I literally had to walk around to find someone. I then checked out, spoke to the manager about my experience and he said â€œ call your bank chase and let them know if you were charged differentlyâ€ this obvious was not fraud but an over charge. I did fill the tank to 1/4 of a tank and only refunded $33 of the $89. WORST experience. I will share this with my friends and family and not return to any uhaul locations in the future.Bana K.
Le client n'a pas laissé de commentaire.Yvonne G.
Good serviceRamon G.
Le client n'a pas laissé de commentaire.jacqueline P.
Le client n'a pas laissé de commentaire.Tony O.
Le client n'a pas laissé de commentaire.Donnie W. | Online Move In
Everyone treated me very nice!Terrence V.
Le client n'a pas laissé de commentaire.Jovanna B.
Le client n'a pas laissé de commentaire.karym C.
The San Bernardino U-Haul runs its operations quite well and efficient, I would this location again.Ronald C.
Le client n'a pas laissé de commentaire.JASMINE L.
Le client n'a pas laissé de commentaire.SYLVESTER S.
Le client n'a pas laissé de commentaire.Jesus L.
Le client n'a pas laissé de commentaire.Claudia T.
Nothing, customer service was great. They handled everything just fine and with smiles. Very quick, organized and professional. Definitely will use this place again.Kaleigh E.
Le client n'a pas laissé de commentaire.Jeremy W.
Le client n'a pas laissé de commentaire.Stacey L. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer G.
Wonderful customer serviceMIA C.
Le client n'a pas laissé de commentaire.Donald W.
I like the service👍👍Rogelio M.
Le client n'a pas laissé de commentaire.Andres M.
Shorter wait time for road side assistance..cliff K.
Le client n'a pas laissé de commentaire.Scott D.
Le client n'a pas laissé de commentaire.ANDRES T.
Customer service needs improvement, did not walk us through vehicle, nor show where important or emergency hazards wereChristopher S.
Good servicerichard l. | Premières impressions
Le client n'a pas laissé de commentaire.Keith H. | Premières impressions
Le client n'a pas laissé de commentaire.Rafael V. | Online Move In
Thank you JesusJewell D. | Expérience générale
THE STAFF IS VERY HELPFUL AND VERY RESPECTFULDebra N. | Online Move In
My experience at first was very bad. I called 3 days prior to our arrival for a storage unit at Tippecanoe and Baseline in San Bernardino. When I got there they did not have a unit reserved for me as I was told. I spent 15 minutes to reserve that unit but had to reserve another one and travel to D St and Rialto.Penny M. | Premières impressions
Le client n'a pas laissé de commentaire.Clifton L. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher W. | Premières impressions
Le client n'a pas laissé de commentaire.Joshua M. | Premières impressions
Le client n'a pas laissé de commentaire.Mary W. | Premières impressions
I used the storage for almost 2 years and I never had a problem with anything!!! I never had to worry about my things and when I was all moved out….the check out process was quick and painless!! Thank you for all you did to keep my thing safe while I was going through a hard time!!!! Mad love ❤️!!!JAMIE W. | Expérience générale
I have rented my storage here in San Bernardino for about 7 or 8 years.with no problems and my stuff I feel is safe and looked out for. Thank You Ross MCFann space #2065.ROSS M. | Premières impressions
Overall satisfied with the unitHEATHER D. | Expérience générale
Le client n'a pas laissé de commentaire.Dandre D. | Online Move In
Le client n'a pas laissé de commentaire.Roy M. | Premières impressions
S.O.RASAQ b. | Premières impressions
I've done business with U-Haul for years. The staff members has always had the most professional skills.Clifton L. | Premières impressions
Le client n'a pas laissé de commentaire.Dora S. | Premières impressions
Le client n'a pas laissé de commentaire.Anjeanette O. | Premières impressions
The workers were sweet and understanding... Will continue to do business with them and will recommend to others... Very clean and well keptTarry C. | Expérience générale
Le client n'a pas laissé de commentaire.Jevita W. | Expérience générale
All the workers including the general manager were nice and helpful.Bertin M. | Expérience générale
S.O.Pete P. | Premières impressions
Le client n'a pas laissé de commentaire.Emilio R. | Premières impressions
Le client n'a pas laissé de commentaire.Katilyn J. | Expérience générale
Muchas gracias U Haul , rente por casi 2 años muchas gracias muy amablesAdriana R. | Expérience générale
I would Use their facility whenever I need a U-Haul great serviceEric S. | Expérience générale
Unbelievable prices People can barely pay rent for there homes and now we have to pay and arm and leg for a storage facility so even though they were friendly the prices sucked and you have to pay for your own lock after paying$100 for the unit So I give it a good rating it's not for the pricesYolanda P. | Premières impressions
Le client n'a pas laissé de commentaire.robin s. | Premières impressions
Le client n'a pas laissé de commentaire.Catheline J. | Premières impressions
I will never ever recommend uhaul storage to anyone and will actively discourage anyone who asks.Eugene O. | Online Move In
The facility was great your staff was great I think I'm going to like keeping my stuff there.Henrietta c. | Premières impressions
Le client n'a pas laissé de commentaire.Melissa R. | Expérience générale
The people who helped me with my storage process were absolutely helpful. They went out of their way to make sure they the process was very smooth. I rate the service 9/10! However, during my moving out process I saw a rat on the second floor. I asked if they had an issue with rats in the facility and the man said no. However, I saw a rat creeping around the storage. This made me anxious about my belongings staying in the storage. I'm so glad that my belongings were clean and did not have rats in it. The next morning, I proceeded to close the storage and do a move out. That same rat was there dead on the middle of the ground between storages 2140-2150 when I was removing the lock on my storage. Please beware of the sanitary conditions of this facility.Idara U. | Expérience générale
Le client n'a pas laissé de commentaire.Alejandra P. | Premières impressions
Wish this had a lift ramp not a place for people who have disabilities thank god someone was there to help me and my husband carry our belongings up to 2nd floorChristina G. | Online Move In
Operation of keypads for access didn't take much to figure out but it take some effort. Putting clear instructions somewhere in a email would have been helpful. Other than that great experience.Mack T. | Online Move In
Le client n'a pas laissé de commentaire.miguel P. | Expérience générale
Le client n'a pas laissé de commentaire.Danisha J. | Online Move In
This uhaul location was fantastic. I still have one storage locker there. I had two. I can't say enough how helpful the staff was to me over the years.ROY C. | Premières impressions
Le client n'a pas laissé de commentaire.Alexis S. | Expérience générale
Le client n'a pas laissé de commentaire.Anthony D. | Expérience générale
Le client n'a pas laissé de commentaire.RESHONA B. | Expérience générale
Le client n'a pas laissé de commentaire.MARLENE S. | Expérience générale
You guys always come throughRASHI D. | Expérience générale
Le client n'a pas laissé de commentaire.kia p. | Expérience générale
Thank you. Employees were always professional, polite, and helpful.Joy D. | Expérience générale
Le client n'a pas laissé de commentaire.Jeanette R. | Expérience générale
Le client n'a pas laissé de commentaire.Sonny M. | Expérience générale
Manager Jesus was very rude, unhelpful, and apathetic. I had to call Customer Service / Corp. 2 times and wait 2 weeks to get my money refunded to my debit as well.Don T. | Expérience générale
Staff Jesus and Debbie and all the other staff were really good help I appreciate them alotLashondra Nicole l. | Expérience générale
Jesus was great tons of help finding a storage that worked for us. Very friendlyMICHAEL S. | Premières impressions
Le client n'a pas laissé de commentaire.anthony f. | Premières impressions
Customer service was great yesterday. Ty Nannia.cindy r. | Premières impressions
I had some break-ins from people and missing items but the U-Haul Moving Storage was weeded out from thieves and now I think it's just not being vandalized anymore Courtesy and professional are the staff, which I like and friendly with respect is a plus for me I got a place now but I am skeptical about it just making sure I don't get ripped off, here, that's why I haven't ended my storage unit yet, LA is very unpredictable. And I just want to be cautious about it Eventually I will be ending my stay at the storage unit real soonThank you U-Haul Moving StorageBetty R. | Premières impressions
I've used storage off and on for decades, this was the best storage places ever!Arthur A. | Expérience générale
I will definitely return to this U-Haul Storage if I need storage in the future. The staff was very helpful, polite & professional. My unit was very clean and the location was great. (unit 5) Sometimes they were VERY busy & it took a little while to get help, BUT it was very understandable … The young men working were definitely taking care of the customers in a polite and friendly manner.eva h. | Expérience générale
Le client n'a pas laissé de commentaire.Billy A. | Expérience générale
There is a severe smell of moldyness And quite a few homeless people hanging around inside the building and I think one man took a shower in the restroom while we were there. The working area where the workers were was kept clean and tidy but it's just sad that there's so many homeless people hanging aroundLaura U. | Premières impressions
Victor and the other gentleman were professional and friendly. They deserve a raise or vacation time.Maribel E. | Premières impressions
The employee are super helpful and they attentive to all your needs I'm happy we chose U-Haul storage for ourstuffMarie G. | Premières impressions
The experience was overall excellent with a few exceptions; 1. the upstairs storage units did not have a way to get carts downstairs. Other than that it was a great experienceroblynn a. | Expérience générale
S.O.Billy A. | Expérience générale
The storage area was dirty and smelled. Looks like the place has bugs and there was even a rat trap in our unit. Tried to call U-Haul to cancel. Never called me back. Terrible customer service.Alejandro S. | Premières impressions
Everything was explained perfectly,definitely will rent again from locationMalika A. | Premières impressions
...Jennifer L P. | Premières impressions
Very good customer servicecutrenia s. | Premières impressions
Was given several different drop off times. Kept getting later and later. Consistently given incorect and changing information. No one seemed to be able to agree or actually know what was going on.kyle b. | Expérience générale
I used the U Box containers and was very pleased as to the service I received from this location.Robert M. | Expérience générale
Did uboxes, they brought to my home. cant complain.Mohammed S. | Expérience générale
Hey my name is Caitlyn I had a Storage unit there but I moved out because me and my husband couldn’t afford it anymore because money is been really short with me and my husband I didn’t really appreciMichael M. | Expérience générale
Always a pleasure doing business with U-haul.Abimbola M. | Expérience générale
Very helpful, thank you!Denise K. | Expérience générale
The ladies that brought my Uboxes were very nice and efficient.. I answered yes to the condition of the facility but I was never at the facility. They just delivered them and picked them up.Elaine P. | Expérience générale
First container delivered 6 hours late! After several phone calls, "where are you?" They gave me a $50 discount for my troubles. First day letter grade D, Second day A (I ordered two pods)Bruce J. | Expérience générale
Excellent customer service!Michelle S. | Expérience générale
Fare customer serviceRAYMOND A. | Premières impressions
Very kind and helpfulKeVonne S. | Premières impressions
Jesus was more than nice.cara b. | Expérience générale
Average rating due to the fact that all of the Uhaul locations whether in Georgia or California were too busy for the 1 or 2 employees working!!! They work these poor people to death!! wowTERRI J. | Expérience générale
I never visited the San Bernardino facility. I did deal with them on the phone, and everyone I talked to was very polite, friendly, and informative. The person that delivered my boxes was the best.Barbara R. | Expérience générale
It's a Homeless people hang out. When I moved my belongings out, there were dead roaches in the unit. As my wife and I were loading the truck, people were in the hallway smoking a cigarette.sean s. | Expérience générale
I REALLY liked that my rent did not increase over time. I would have liked an easier way to get items from between the first and second floor but know that it isn't possible due to the buildVANESSA S. | Expérience générale
The service was above excellent, especially the professionalism of the staff members, and the manager. Everyone was very courteous and always answered any questions I had. The place was clean and safDEBRA S. | Expérience générale
Very helpful and friendlyStephen B. | Expérience générale
Issues and problems with the delivery of my U boxs. They were not delivered as ordered they came on trailers which made it extremely difficult to unload the excuse was a broken down truck.Terry J. | Expérience générale
The price was right.Russell F. | Expérience générale
Steven was outstanding. Excellent service à la clientèle. He took care of me and explain everything too me in a professional manner. Sarah was outstanding. I spoke with her on the phone to make reservationsEbony W. | Réservation
fineFrancesco P. | Expérience générale
Did not go inside the facility! All business was by phone!Julia M. | Expérience générale
The Staff was very help whenever l had an issue. They would either handle it right there and then or get back to me Promptly. Yes l would recommend your Facility to friends and family. Merci.TONY F. | Expérience générale
The rates changed on me three time during my rental $5 a month more each timeGLORIA F. | Expérience générale
Staff are very helpful and friendly!Sally B. | Expérience générale
I had a great experience with this U-Haul facility. I would recommend it to friends. The storage locker itself (1065, in the climate controlled section) wasn't lit at all, but I got by with a flashligjeff w. | Expérience générale
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