Customer Reviews for U-Haul Moving & Storage of Downtown San Bernardino

3 009 évaluations

110 S D St   San Bernardino, CA 92401
(S Of Rialto Av)

(909) 884-6805

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(909) 884-6805

110 S D St
San Bernardino, CA 92401
(S Of Rialto Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

should be opened 24 hours a day....

JEFFREY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystal S. 
Évaluation :
5

Fast and courteous service. Easy dropoff.

Gary G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra W. 
Évaluation :
3

Unbelievable prices People can barely pay rent for there homes and now we have to pay and arm and leg for a storage facility so even though they were friendly the prices sucked and you have to pay for your own lock after paying100 $for the unit So I give it a good rating it's not for the prices

Yolanda P.  |  Premières impressions 
Évaluation :
5

Nothing, I was greeted promptly and the whole rental process took less than 10 minutes.

Kayle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reyes S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Derian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robin s.  |  Premières impressions 
Évaluation :
5

Senior discount The workers were very helpful in assisting a senior like myself. I would like to thank them all. James Lee Martin

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria M. 
Évaluation :
5

keep up the good work

Jon H. 
Évaluation :
5

For me so far all the u-haul locations i've done business with have been great. Great customer service and equipment is kept up..

JAvier M. 
Évaluation :
3

looked like someone had slept in the cab of the truck, smelled like body odor and smoke. Cup holder was broken out of the dash and truck sounded like it had an exhaust leak.

Anthony P. 
Évaluation :
5

Make the drop off instructions a little bit more clear.

BRAYDEN E. 
Évaluation :
1

Customer service was horrible!

Ian P. 
Évaluation :
5

the deliver and pick up driver in CA is awesome.

TSZ Y. 
Évaluation :
4

Great and fast experience.

Danielle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette M. 
Évaluation :
4

Original booking wasnt honored and communication was below par. Reached Original booking location to only find that the reserved equipment was unavailable. No alternatives were provided nor was I informed before the booking time.

AZIZ M. 
Évaluation :
5

Friendly and fast

Jaime C. 
Évaluation :
1

I have a printed and email copy of the receipt and it says Waterman Ave for drop off for my 10ft box truck and trailer. Drop off location was changed without my approval or without notification.

Courtney A. 
Évaluation :
3

This UHaul location was satisfactory. Trailer had damage upon rental and one of the tail lights was extremely dim. It met my needs, but is not a convenient location for me. Other UHaul locations did not have availability.

Joel R. 
Évaluation :
5

The best service ever. Thank you

jean H. 
Évaluation :
3

The first truck we were given had a “check engine” light on so we exchanged it. The second truck shook violently at 40 mph and over so we exchanged it. The third vehicle was fine. More care needs to be placed into the maintenance of your vehicles.

JAMES R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christian F. 
Évaluation :
5

Rep that helped me was great

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
5

Customer service was A1 👏👌

Brooklyn G. 
Évaluation :
1

1. Better customer service 2. Prompt phone call answering (not 1-2 hours to speak with someone EVERY SINGLE TIME !) 3. Make sure furniture pads are in boxes & if there is a shortage, communicate that to customer! 4. Be a knowledgeable rep

Charlie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rubin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruben Q. 
Évaluation :
5

Good Service keep up good work.

Eduardo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catheline J.  |  Premières impressions 
Évaluation :
4

Very friendly employees

Patrick G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lola A. 
Évaluation :
1

I spent almost an hour around 2am looking for the KEY BOX. You have NO key box! We found a door with a small open slot and when left our keys there. It's unsafe and unclear. It was extremely stressful!!!

JESUS M. 
Évaluation :
1

I spent almost an hour around 2am looking for the KEY BOX. You have NO key box! We found a door with a small open slot and when left our keys there. It's unsafe and unclear. It was extremely stressful!!!

JESUS M. 
Évaluation :
4

The store manager was very nice and helpful

Albert V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lorinda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malik Q. 
Évaluation :
1

Very experience over the last 2 months for my move has been a nightmare. I rent a trailer and 3 uboxes. I spent multiple hours on the phone trying to figure out where my boxes are at, not having a trailer less than 24 hours before my move and on and on. It was one thing after another. One agent told me one thing and another agent told me another. I filed a formal complaint and a manger was supposed to call me back and never did. I am done with uhaul and will be using someone else for my next move.

Stephanie P. 
Évaluation :
5

Friendly employees

Patrick K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kareem P. 
Évaluation :
4

Have more dollys available

Trevor T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawndra W. 
Évaluation :
5

Thank you. A blessing as always.

Latonya V. 
Évaluation :
2

Dealing with U-haul is a FIASCO. Nothing is done correctly the first time or on time. The most screwed up company I have dealt with in months.

Donald B. 
Évaluation :
1

There was no Dropbox. We drove all around the lot and the drop box that they told me to put it in did not exist. It would be helpful if there was an actual picture of the drop box and it's location. I ended up putting the key in what looked like a mailbox slot on one of the doors. Please have this issue addressed.

KARINA R. 
Évaluation :
1

I will never ever recommend uhaul storage to anyone and will actively discourage anyone who asks.

Eugene O.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malik Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Service staff were very helpful and efficient.

Craig K. 
Évaluation :
1

I had already rented one on baseline and Tipacanu and then called me that night to tell me that I had to go pick up one at another location for the route and they would not comp my mileage and the woman that called me had a bad attitude her name was Gloria she would not give me her last initial or last name or her ID number she really had a bad attitude . My time is precious just like anyone else's. 🙇🏻‍♀️

MARTHA Z. 
Évaluation :
5

The staff were very helpful at reservation time, at pick up time and at return.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles K. 
Évaluation :
1

Uhaul is a customer service nightmare.... it takes at least an hour to an hour and a half to get anyone on the phone.... 4 000 $for uboxes and they couldn't even deliver it to me. Nonsense.

Kenneth M. 
Évaluation :
4

The staff were accommodating. They provided a shaded area where I could load my Ubox since it was a hot day. All my questions were answered. The rental process was smooth and easy, I had no issues. I'm a young lady and sometimes I dread going to places like this because I don't understand the lingo, but the guys here made me comfortable and I didn't feel lost. I would recommend this location.

Charmaine R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley S. 
Évaluation :
5

They should all get together and understand each other. When one some one says there is something wrong with a truck thay all should lesson and not let the truck out until it is fixed. I had lots of trouble turning on the truck the key would get stuck and it would take for ever to turn over.

Sylvia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR M. 
Évaluation :
1

This was our first time using uhaul ubox and it will be the last time. Everything was a headache from the beginning till the end. It is so bad movers don't want to work with uhaul.

Ben A. 
Évaluation :
5

QUICK SERVICE FRIENDLY, HELPFUL STAFF TRAILER WAS EXCEPTIONALLY CLEAN

Michael E. 
Évaluation :
1

Horrible customer service the U-Haul containers do not arrive on time I had to call to see where they were do you all does not giving courtesy calls let you know they're running late and when I called Customer service it was just another headache after headache I would not recommend

erica B. 
Évaluation :
4

The only problem I had was that the lady who had the rental prior was 2 5 hours late so it had nothing to do with the company. The employees were awesome!

Lindsay T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
5

Everything always goes well at this UHaul.

Allen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie S. 
Évaluation :
4

this equipment stunk. in the back and the front. luckily i brought fresher spray but the back waz dead blood.... gross and smelly. on the flip side im happy i got a rental thanks this location needs more counter help

Joanne S. 
Évaluation :
4

I received very good service and I am satisfied. Merci.

Rosaio Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lourita C. 
Évaluation :
3

I said I would recommend it, because u-Haul refunded me a portion of the funds for the rental because of their mistake. If they did not do that, I would not recommend this location. It is not because the equipment isn't good or that the customer service wasn't good. As a matter fact, I think that Kareem and Isaac both went out of their way to open early and we're very helpful. The problem was, I signed up to pick up this vehicle before it opened through an online check in, and when I arrived I informed the website as I was told to do, it said that I needed to wait until they opened at 9 AM. Then I found out that the vehicle I was going to get assigned had the gasoline siphoned out. That is not the responsibility or fault of the location owner, but it is frustrating and I actually feel bad for the business owner. It's hard to stay in business when people are stealing from you. The truck also guzzled up gas. I went 14 miles in a 1/4 tank and went empty. I put 20 $to get it back to a quarter tank. I was kind blown. I thought since the gasoline was siphoned from the other truck that the gas tank on this truck had a hole drilled in it. Overall, I didn't die, so it is all good.

Reed W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaron C. 
Évaluation :
5

Kareem was very helpful and pleasant to work with.

Russell C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yawo A. 
Évaluation :
5

Top notch staff, they totally understand the old you are the customer in every sense, I personally recommend this facility to all my friends, and thank you to the entire staff!

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
5

The facility was great your staff was great I think I'm going to like keeping my stuff there.

Henrietta c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEJANDRA A. 
Évaluation :
1

Clean the trucks and tell people not to smoke weed or cigarettes in the trucks cause it made me ill

Judith R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence P. 
Évaluation :
5

Good place

Alberto M. 
Évaluation :
5

Jesus was excellent for the entire process. You can tell he takes pride in what he is doing and that is fantastic!

Steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer V. 
Évaluation :
5

The guys working there were very helpful and I was in an out in no time at all. Very smooth transaction.

Aliza H. 
Évaluation :
5

I had a very had experience with prior rental. As ypu can bring up. I made my reservation with the 100 VIP voucher..everything looked good on reservation. When I picked up truck..the voucher was not applied. I question and called management and was told when i return to reapply the voucher and the rental will be reduced. I was checked out at end of inspection while i sat inside. I was then handed a receipt of vehicle to which no discount applied. Advised worker and an attempt to reverse and apply the voucher was not successful. Stated the voucher was already used. After about 20 min. The worker with assistance applied 100 refund to card. I love using Uhaul..its the moving that should be time consuming and nerve racking...not the rental and return of equipment.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa R.  |  Expérience générale 
Évaluation :
2

Vehicle was dirty it had old cups, bird poop inside the vehicle on the passenger side in the storage spot. There was soda stains everywhere on the drivers side There was a hole in the gas tank an it took us half a rank to get 30 miles. When we called customer service at 8 pm when we found out about it they didn't get to the location till 2 am.

Larissa H. 
Évaluation :
1

No one informed me that my pick up location was changed. The truck I reserved was not available unless we drove 60 more miles, unacceptable, so they gave us a larger truck. The truck had 4 bad, almost bald tires, they had to reattach the sideview mirror, and it still was useless. It was totally unsafe, especially driving up the mountain roads. We had no choice but to take what you gave us. Next time I will definitely use another company

James N. 
Évaluation :
5

Fast service

Pierre A. 
Évaluation :
5

Truck was dirty. Other than that. Everything was great

Carlos E. 
Évaluation :
3

Cleanliness of the vehicle. Foul odor.

Adrienne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ismael R. 
Évaluation :
5

Great service at this location highly recommended

Christopher D. 
Évaluation :
4

The people who helped me with my storage process were absolutely helpful. They went out of their way to make sure they the process was very smooth. I rate the service 9/10! However, during my moving out process I saw a rat on the second floor. I asked if they had an issue with rats in the facility and the man said no. However, I saw a rat creeping around the storage. This made me anxious about my belongings staying in the storage. I'm so glad that my belongings were clean and did not have rats in it. The next morning, I proceeded to close the storage and do a move out. That same rat was there dead on the middle of the ground between storages 2140-2150 when I was removing the lock on my storage. Please beware of the sanitary conditions of this facility.

Idara U.  |  Expérience générale 
Évaluation :
2

The U-Haul boxes were delivered on a trailer 2 per trailer. The issue is the first box of 2 are faced away from the house and now we need to unload on new sod grass which will be destroyed. The trailer was dropped on new asphalt and the front support sunk through the new asphalt creating 2 large holes. Why was this not placed on wood? The 2nd load well the driver drove into a neighbor's driveway and on his new sod then backed on my new sod. Once the driver straightens the load I gave the driver a piece of wood so the support leg is not directly on the Asphalt. I asked the driver why this was not done on the first load he stated that U-Haul should provide wood and I should file a complaint. The trailers are not chocked, and I concern about the stability. I asked the driver if they should be choked, and he shared that was my choice to do so.

Michael T. 
Évaluation :
5

Kareem and Isaac were exceptionally good.

Hector G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandra P.  |  Premières impressions 
Évaluation :
2

Wish this had a lift ramp not a place for people who have disabilities thank god someone was there to help me and my husband carry our belongings up to 2nd floor

Christina G.  |  Online Move In 
Évaluation :
5

Operation of keypads for access didn't take much to figure out but it take some effort. Putting clear instructions somewhere in a email would have been helpful. Other than that great experience.

Mack T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miguel P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danisha J.  |  Online Move In 
Évaluation :
5

This uhaul location was fantastic. I still have one storage locker there. I had two. I can't say enough how helpful the staff was to me over the years.

ROY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anthony D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony f.  |  Premières impressions 
Évaluation :
5

Customer service was great yesterday. Ty Nannia.

cindy r.  |  Premières impressions 
Évaluation :
3

I had some break-ins from people and missing items but the U-Haul Moving Storage was weeded out from thieves and now I think it's just not being vandalized anymore Courtesy and professional are the staff, which I like and friendly with respect is a plus for me I got a place now but I am skeptical about it just making sure I don't get ripped off, here, that's why I haven't ended my storage unit yet, LA is very unpredictable. And I just want to be cautious about it Eventually I will be ending my stay at the storage unit real soonThank you U-Haul Moving Storage

Betty R.  |  Premières impressions 
Évaluation :
1

There is a severe smell of moldyness And quite a few homeless people hanging around inside the building and I think one man took a shower in the restroom while we were there. The working area where the workers were was kept clean and tidy but it's just sad that there's so many homeless people hanging around

Laura U.  |  Premières impressions 
Évaluation :
5

Victor and the other gentleman were professional and friendly. They deserve a raise or vacation time.

Maribel E.  |  Premières impressions 
Évaluation :
4

Fare customer service

RAYMOND A.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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