Évaluations des clients U-Haul Moving & Storage of Downtown Springfield

There was only one person working behind the desk and three customers waiting in line. The Uhaul representative gave me the keys and I had to wander around the parking lot trying to figure out which trucks we were assigned. When I asked if we were going to go over the damage, I was told to do it myself via Uhaul text. This was not typical of other uhaul pickup experiences.

This location gets you in and out every time. Great crew!

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I rented a 26' truck 3 or 4 times this year. All locations were excellent in providing service. However, all trucks except one were not in good shape. The last truck that I rented had broken mirrors. The intact mirrors were shaken so bad that I was not able to use them. I drove the truck on the highway, and the shaking was happening even on a smooth surface. The previous truck had a brake problem. The brake was so stiff. Only one truck was in a good shape and I did not have a problem.

Before I was sent to the 88 Birdie Ave Uhaul location my service was completely terrible. The truck was covered in snow. Two trucks were parked in front of the truck and I spent an hour cleaning and figuring out how to move the truck. I ended up picking up in a different location where 30% was taken off my bill with an extra $50 off. The Birdie Ave staff was amazing! Next time I'll go straight there.

My experience picking up my vehicle couldnt have been easier. My vehicle was clean ,gassed up and Ready to go when i arrived.The clerk was very professional and polite. I would definitely recommend renting from uhaul.

could use better front end maintenance on both trucks that i rented

Dropped off after hours.

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The pricing seems to keep increasing and I am not a fan of that, otherwise, everything was good

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More prompt arrival of staff to the returned vehicle.

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U-haul was there when I needed a truck the most . The attendant was very helpful and courteous . I will return when the time is right .

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I believe the guy who rented me the truck stole my I phone that I forgot at the office while renting. He was the only one at the location.

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Vacuum out the bed of the van

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Carlos was fast and efficient. In and out. Thank you

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There are people at night who ride their atvs around and come darting at you like they own the place. They hang out all night. It made me uncomfortable and I avoided night time stops. I also had several people say they would look into getting me a dolly and never followed up. Even when I was on site, they just kept walking past me as if the conversation was over. It was relatively clean but my things have a weird smell. Overall, not bad tho. The manager is awesome and one of the other guys was good too.

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Please the customers

Nothing everything was great !

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Top notch location great manager keep up good work

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Everything was great. Thank you. Keep up the good work!

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I was told to walk to the back of the lot to get my van. It still had advertising cardboard in the window. I'm not sure if it's because of Covid-19, but I've always had a rental pulled to the door for me. Other than that, pretty clean and drove well. Friendly associate and was helped within a minute of walking through the door.

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The employee there was very nice and accommodating. I observed him speaking with other customers as well and he was very polite.

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The staff (Dat) was very friendly and easy to work with. Overall the rental was a success.

The van had an empty water bottle and trash in it. That's not good during this Covid-19 pandemic.

Another great experience at U-Haul Downtown Springfield. Grateful to have this resource and kind staff during a difficult move/time.

Nothing on my end. Just keep up the good customer service.

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Great personnel

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All the people I talked to were very professional and polite. Thank you very much.

military discount

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I rent a 10' truck and an auto transport the other day. I paid UHaul to help me load my car on the trailer. I followed the instructions of a UHaul employee during the loading because I could not see anything during the loading, but it caused damage on my car. The UHaul employee then simply told me to call the insurance company who denied their responsibility. They just said I was the driver during the accident, so they took no responsibility. (Very impressed logic, just like you paid for service which caused you damage, you should be responsible for the loss since it was you decision.) During my trip, one of the meshes on the trailer used to fasten the front tires slipped out of the tire multiple time! I called road assistance to repair it. After repairing, it slipped again. I was concerned all the road about the falling of my car. Generally, the service in this location is not very professional, if the employee is unclear how to correctly load a car on trailer, they should notify the customers in advance rather than costing customers' money and telling customers to negotiate with insurance company once damage happens. Before handing in the truck, the UHaul employee should check everything reserved is in the truck. I reserved six furniture pads and a utility troll as well. When I drove the truck home and opened the truck, it was totally empty, they forgot to put them in.

Keep doing what your doing its working. Excellent customer service upon in office rental and excellent customer upon rental return by two young men. I rented the pick-up truck it drove like smooth butter. Thank you

Tyrese the kid that was working there alone was excellent. Smart young man with a positive demeanor. He was swamped today. I get that sundays aren't always crazy busy but there should be someone around to help. The kid persevered like a champ. I just felt sorry for him with the amount of people that needed service.

Customer service, "What a concept, great job. I was in and out!".

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Made reservation in west springfield ma location, was changed to Springfield location with no notice to me. Waited in line for 40 minutes during store opening to find out I had to drive 20 minutes to a different location

Easy, clean. Happy.

Great workers they all cared about their jobs and customer service

All good

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The manager there is very cordial and respectful I always prefer to go and rent from that location the best treatment I get is from there

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Great costumer service!

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Quick & easy rental experience!

Very clean. Staff was very friendly and helpful. This is my second time in a few months renting a vehicle from this location and both times were good experiences. I would recommend this location.

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Keep up the good job

Having more then one elevator since the only one that you have broke down while trying to move

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Well I was billed out for 5 days and only used it three days.i think it's wrong that I dont get some of my money back.

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