Customer Reviews for U-Haul Moving & Storage of Downtown Toledo

250 évaluations

801 Washington St   Toledo, OH 43604

(419) 464-7080

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(419) 464-7080

801 Washington St
Toledo, OH 43604

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA M. 
Évaluation :
2

GIVE BACK WHAT IS DUE, AND HAVE EMPLOYEES BE MORE ATTENTIVE.

CHRISTOPHER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin M. 
Évaluation :
5

You have a very easy process for after hours drop off - made finishing a long weekend of moving two kids out of college so easy! Merci.

RICARDO H. 
Évaluation :
5

Nothing, I was running late to get the truck back by 7 PM. I have an old clamshell cell, that is the phone I used when I called this location and told the young man that I would be be pulling on to the his lot right about 7 PM. He told me I could do the auto checkout, however my smart phone was dead no juice. He said no problem I will hang around if I have to to get you checked out. I pulled up right at 6:59 and he had an excellent attitude and took care of getting my Uhaul checked out. I heartily recommend Uhaul to anyone looking for a rental and hopefully you will have the same experience I did. The Personal authentic service makes a difference ! I will be back as a customer with Uhaul. Thank you !

James W. 
Évaluation :
4

I love the 24/7 service with the contactless rental... Awesome service!!

Christina T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dashawn N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sam F. 
Évaluation :
4

more staff

Laurence M. 
Évaluation :
3

Uhaul needs to improve overall. I rent a truck on line to pick up where it's convenient for me and then get a call a few days ahead of time that it's not available. My reservation was switched to a new location and then they didn't have the rest of my order available for rent. So an hour before the movers are to arrive we had to drive to another location to get my completed order. The lady did try to call Uhaul dispatch was left on hold for way to long so she cancelled and refunded the money for the pads and when my husband went to get the pads from a new location the drop off time frame for the items didn't match with the truck drop off time frame. So then we had to call UHaul and have that switched, as well as tell them the drop off location because they couldn't seem to find the location we had for the truck at the second facility.

Nancy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
5

Awesome customer service. Very friendly and knowledgeable.

KAYLA C. 
Évaluation :
5

Rien

Therese B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Theresa T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THERESA T. 
Évaluation :
5

Tasha was very knowledgeable, professional, and courteous all while training a new employee.

DANIEL M. 
Évaluation :
5

The people at the downtown Toledo Ohio location made this quick cross city move very easy. I was surprised and fully satisfied at the quality of the 9' van. The service was perfect. The van was perfect. Thanks. Jesse

Jesse M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delbert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

Excellent customer service - BUT trying to pre-register on-line wasn't able to be accomplished because my Driver's License wasn't able to be verified - the computer kept thinking, thinking and thinking.

David H. 
Évaluation :
3

I did not like the idea that when I checked in . The Customer service clerk took a photo of my ID with an Iphone. I hope my ID is not out there. I also didn't like to see the employees working with a open vent over there head and covered in fiberglass insulation. I pray no one end up with cancer.

Brenzetta W. 
Évaluation :
5

The guy who checked me in was helpful, courteous, friendly and efficient

mary c.  |  Premières impressions 
Évaluation :
5

The first location on Detroit ave where I had reserved to rent a 15 inch truck was disappointing. The entire truck smelled like smoke and I had to go to the downtown location. Girl at Detroit was rude and on her phone the entire time. Downtown was great though.

Delray B. 
Évaluation :
5

n/a

Thomas R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jack T. 
Évaluation :
5

Friendly and helpful service / very good guy work with people

Tonya B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

Ms. Gonzalez and Ms. Brianna are professional nd courteous. They should get promoted and/or recognized because they are always polite.

Sabrina N. 
Évaluation :
5

Everyone was extremely helpful!! We had a lot to do to move back to Maryland and every staff member was exceptional!! I'd recommend this location to anyone first in the Toledo area

Stanley J.  |  Premières impressions 
Évaluation :
2

The clerk got the storage unit ready but dur9that time he refused my to add my alternate number by assuming me and the other person were one individual after I told him we were to different people but on the internet has made us 1 person instead in reality we are 2 people that happens to have the same name from that point it went downhill because he decided to refuse to rent me the truck as per my reservation I then had to wait while my daughter got Deanglo came up front and rented me the truck I am a elderly disabled black woman who is hard of hearing so my daughter had to keep telling me what he the one that rented the storage unit said see tried explaining that but he still refused to finish my order which was he fault he didn't rent me the when I asked about it was a problem he walked away and went into the back of the building and refused to come and finish my order

Joyce B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward H. 
Évaluation :
1

Horrible service no gas in it when I got it bring it back more then I got it and you tell me I owe money for gas and miles I want money back for whole thing let alone gonna pay more make this right your a big company

Guadalupe G. 
Évaluation :
1

The SM was very rude and not SM material. Clean the inside of the truck before giving to customer and verify fuel. Very disappointed in this location and very very poor service. I'm a district manager for a Parts company and I would not allow my managers to provide that level of service.

Clayton U. 
Évaluation :
5

I always use uhaul u guys are great

Jason M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan P. 
Évaluation :
5

I spoke with Brianna on Monday the 26th..... regarding a payment issue. I was so impressed by such a knowledgeable, and helpful member of your team. She was polite, and made me extremely satisfied with my issue as well as my overall experience with uhaul. Please recognize her... she definitely deserves to know her worth. Thank you so much and I would recommend this location to any and all.

Jamie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
1

Find better employees.....

RICHARD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

We can not say enough how easy and great our experience has been. Thank you Uhaul!!

Valerie B. 
Évaluation :
4

Faster Service.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marshall B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Verna P. 
Évaluation :
4

The tow dolly driver side light had one screw so it was popping out and not staying in the passenger side light worked for brakes and turn signals but the light wouldn't stay on at night

Kemoni W. 
Évaluation :
4

Road work made it hard to know how to pull in. But I was able to do it. The staff was very friendly. Very professional.

RONALD ANTHONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwight P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina C. 
Évaluation :
4

Help user's understand if the reservation is set up correctly or not. I went to 3 locations before finally finding the truck in Toledo.

Letrice P. 
Évaluation :
5

Excellent service

Gregory M. 
Évaluation :
4

Delane took great care of me.

Richard S. 
Évaluation :
5

The staff at this location were incredibly helpful and friendly. I had a great experience from start to finish.

Andera A. 
Évaluation :
2

Their customer service was lacking as well as the first place we went to because they didn't care that we didn't know about the mileage cap and also didn't care that we had put more gas in the truck that we needed to. They knew we were upset and had an attitude but didn't even try to give us good customer service.

BARBARA J. 
Évaluation :
5

Your entire computer system went down, the lady working, i think her name was delane, did a fantastic job at helping me get the truck and completing the contract even with the computer isues.

Allen D. 
Évaluation :
2

Just like every other time I've used uhaul, an Appliance dolley was rented but not put in the van. When brought to the staff's attention they only offered to refund 10 $of the 20 $rental. I will never use uhaul again.

BRYAN M. 
Évaluation :
1

Trailer passenger side lights were broken. Trailer not hooked up correctly. Chain not twisted properly.

Rebecca S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christopher H. 
Évaluation :
4

By far the best uhaul storage location i have ever used. 9/10 would recommend to friends and family, especially the free month for having auto pay which is a great option for me. Delane was also amazing and super accommodating. Plus very speedy and fun!

Quentae M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gurinderjit G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Oliver B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
4

The address when entered into Google maps brings you to the exit. The Entry is off a different road. Better signage on the road or a comment on the web site, to show where the entrance is located would help.

Neil W. 
Évaluation :
5

I called 9 different places. For a uhaul nobody would help me said they all booked this is only one who helped me get a uhaul

Valerie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rainia C.  |  Premières impressions 
Évaluation :
5

Get the lady some help who was working there. It was a Sunday so she was the only one there and working hard to help everyone who was there. Wish I would have caught her name but she was doing great!

Phillip W. 
Évaluation :
5

Thank you! I Love This Location! You do an amazing job Cierra and Staff!

vanessa l.  |  Premières impressions 
Évaluation :
5

Thank You Ceirra and staff for all you do at the Downtown location. You and your staff go above and beyond and I know my valuables are safe. THANK YOU! Great job!

vanessa l.  |  Expérience générale 
Évaluation :
5

Delane was very helpful with getting the trailer set up and explained the benefits of a month of free storage and how to safely operate the trailer and turn back in even after the location was closed. This location is great for me and I'll definitely be renting equipment from there again.

Nathaniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEODORE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip C. 
Évaluation :
1

Better customer service on how they speak to people. And they overcharged me

Jessica S. 
Évaluation :
5

Service was very friendly and efficient

David M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD H. 
Évaluation :
5

Great staff!

KEVIN S.  |  Premières impressions 
Évaluation :
3

Inside lobby smelled of rotten garbage. Other than that, great experience!

simone G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Herold M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anissa B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

gabriel H. 
Évaluation :
5

I did not catch the young man's name in about to me But he was very friendly very professional he did a great job helping me when I needed. J'ai été très impressionné.

Paulene D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance B.  |  Premières impressions 
Évaluation :
5

The UHaul facility was exceptional. It is very clean and the workers were very knowledgeable and friendly. Great customer service!

Mark F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anastasia F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Connor H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Treasha L. 
Évaluation :
5

The lady that was there when I moved in Sunday May 10th was super nice and very helpful

Theodore T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suzanne P. 
Évaluation :
5

right on. a big tu to CIERRA and staff, for going above and beyond to help me during a difficult time. They examplfy proffesionalism.

Mickey P. 
Évaluation :
5

very good expeince .. thanks

William G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cole W. 
Évaluation :
5

Always a great experience using U Haul...kind and courteous and would highly recommend their services...the moving professionals..!!

Ron K. 
Évaluation :
4

Renting for the weekend was very expensive

Robert Y. 
Évaluation :
5

Very nice young lady and quick cjeck-in

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald D. 
Évaluation :
5

staff was very helpful and friendly. Great crew!!

john w.  |  Premières impressions 
Évaluation :
4

Very clean and friendly service.

tomeka k.  |  Premières impressions 
Évaluation :
5

Very friendly staff and I appreciate you guys’ service, thanks 🙂

bradley h.  |  Expérience générale 
Évaluation :
5

Great service. Very professional

carla l.  |  Premières impressions 
Évaluation :
4

Cody was very helpful. 4 stars to him and the excellent customer service I received.

pamela g.  |  Premières impressions 
Évaluation :
5

Very helpful with what I needed. Thank you

kimberly l.  |  Premières impressions 
Évaluation :
5

Nice place. Will recommend to others.

William A.  |  Expérience générale 
Évaluation :
5

The woman that helped me get the unit was very nice. The facility is very nice. Have carts to help you unload and get things to your unit. Also can't beat a free month with no obligations.

William A.  |  Premières impressions 
Évaluation :
5

Matt was so helpful with my storage needs.

Alain T.  |  Premières impressions 
Évaluation :
5

very good experience

Robert C.  |  Premières impressions 
Évaluation :
5

Great staff, beautifully renovated building and grounds... Thanks for moving in to and becoming part of Toledo's historic Warehouse District! Love looking out my window to see our flag flying!

HENRY G.  |  Premières impressions 
Non reviews have been submitted for this location.

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