I had storage for 2,5 years, almost the whole time I paid every month on time even the first year of the pandemic, the last couple of months I was late and harassed by email, text & call & by my secondary person on account, I also know other people whom had storage that had been late every month and there last payment wasn't paid for 3 months and you gave her option to pick up her belongings without payment. I was a valued customer and I was decent to this company and feel I was definitely cheated and harassed. And on day of completed move out I asked for a detailed bill dummy of my whole account and was told I couldn't get one and you don't do that. Well I believe that's a bad business and bad customer service. I pray for you all and this business for other valued customers. Unless I get a detailed bill of my account or some rebate of refund I wouldn't recommend this business to anybody or anyone. I did contact someone that worked before I moved out and the day I moved out. No help or assistanceNicole M. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Downtown Waterbury
Pour nous contacter
Waterbury, CT 06708
(Across from the Waterbury Home Depot)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This location had 1 hand truck available which I desperately needed. Glad they had at least 1 to rent. They were very helpful.SAUL R.
Le client n'a pas laissé de commentaire.Tondrea W. | Expérience générale
Have more counter help.JOSEPH G.
I have been waiting on a call from the GM I rebted 4 trucks in 1 week and had nothing but issues. The last truck I got was dirty when I picked it up. I laid out cardboard on the floor of the truck. After I sweeped it myself so my stuff wouldn't get damage or dirty and I was charge 60 bucks for cleaning???? . This is ridiculous and I need the GM to call me 203 871 9177 AS I HAVE BEEN WAITING 1 WEEK FOR A CALL BACK !!!!STAN G.
Very clean and accommodatingJOSEPH S.
No comments at this timeTERESA G.
Great customer service and very clean store and trucksJoseph S.
I had to jump through hoops for my free months rent and was unable to access storage unit for almost 2 weeks then charged late fee and never refunded late fee then when I tried to get in it still had red lock on unit. Loading and unloading sucks when you have several trucks being retrurned parked in front so it makes it very hard to load and unload. Late fee the day after unit is due in think is ridiculous. I would not recommend this place to anyone and will never use this facility again. This was 3rd time using but never again.Christina W. | Expérience générale
Nothing that I can point out Excellent staff and respectfulTOMAS M.
Le client n'a pas laissé de commentaire.Gabriel T.
Le client n'a pas laissé de commentaire.Carl M.
Le client n'a pas laissé de commentaire.RAFAEL R.
No issues. We had a smooth pick up and drop off.LEVITICUS G.
Le client n'a pas laissé de commentaire.JEAN C.
Shay went above and beyond for me. Even though her day was crazy she made my move in easy .. You're blessed to have herKaryl S. | Premières impressions
Plans were changed the night before and I was told that the requested truck size wasn't available near me. Very disappointed with that.DAVID SAMY B.
Your online process isn't that great meaning you make a reservation get a number but it doesn't say pay for it to guarantee. So a person who walks in takes it. I went through this twice, once with sister relocating they did have a unit for her but found one. It was explained to me after one I reserved for myself was gone. I paid for a 10x10 but what stinks is I lost a week, I wasn't moving until a week later but to not lose space I had to do the move in and pay and the date couldn't be change. Other than that the staff and customer service great.RUTHIE B.
The uhaul app was problematic but, it at least, finally worked this time. The van keys were not left in the lockbox so the uhaul app working was pointless. We then had to wait 2 hours for the location to open to be able to rent the van. Plus then waiting in line for another 40 min. Our schedule was set back over 3 hours because uhaul failed to put the keys in the lockbox. Your customer service representative was very pleasant & helpful.Stephen D.
The return process to connect to the "location' didn't work to our cell phone(s) and we weren't able to bypass this feature. Maybe have a button that I would have to check and confirm that I confirm that I am at the correct location. I knew I was at the correct location for an after hours drop off but didn't want to get charged 20 $for an improper drop off fee.MEGAN H.
Le client n'a pas laissé de commentaire.Thereso S.
Le client n'a pas laissé de commentaire.LAWRENCE T.
Le client n'a pas laissé de commentaire.Dereck L.
I booked my 24 HR Uhaul rental on line for my local dealer. Rep called and insisted I go to Waterbury to pick up my truck and the 16 mile round trip would be credited to my account. OK...Without my knowledge Waterbury changed my rental to a 7 hour rental When I argued that it was a 24 hour rental they insisted that National rep was wrong and this is the way its done! Wait, local tells national what to do? We could not finish our move and now have to wait for my friends to be available again and rent another truck. IT WON'T BE A UHAULROBERT N.
Nothing, needs more people early for counter. Not just 1. He did good but feel bad that there was only 1, taking care customersWILFREDO V.
Le client n'a pas laissé de commentaire.Keith R.
Le client n'a pas laissé de commentaire.David F.
Le client n'a pas laissé de commentaire.Andrea G. | Expérience générale
Le client n'a pas laissé de commentaire.MARY H.
Le client n'a pas laissé de commentaire.SHARON D.
No comments.NAOMI V.
I was satisfied with the treatment I received. For me that branch is perfect.JOSE R.
Alexis , the manager was great. Always professional and helpful. She was truly customer friendly!joseph M. | Expérience générale
Le client n'a pas laissé de commentaire.ALEX RICARDO A.
Reservation was for 7am and employee did not arrive until 735am. I needed to be home by 8 to remove furniture due to an appt. Very unprofessional to arrive late when customers are on a time limit.ISNERY T.
General manager Rob was extremely friendly and helpful.MICHAEL N.
Le client n'a pas laissé de commentaire.WILLIAMH JR C.
Le client n'a pas laissé de commentaire.JONATHAN G.
Le client n'a pas laissé de commentaire.CLIVEL C.
Le client n'a pas laissé de commentaire.MIGUELELIAS G.
Le client n'a pas laissé de commentaire.CRAIG J.
Le client n'a pas laissé de commentaire.EDWIN S.
Le client n'a pas laissé de commentaire.RICARDO D.
The customer service was excellent and helpful. I rented two 10 x 15 for a year. In the beginning the facility was clean. In the past 4 - 5 months, it has not been cleaned. Bathrooms have no paper towels and recently no hand soap. It is in a great location., so I would recommend the place if the two concerns are addressed.Herminio G. | Expérience générale
Le client n'a pas laissé de commentaire.NELSON F.
Le client n'a pas laissé de commentaire.anthony T.
More transparency on actual costs would be helpful. The location is top notch with wonderful staff.AMI S.
Rob even helped me load up 20 reusable moving boxes in my little car! Everyone in the store was super helpful and kind. I'd totally recommend this location!Vungelia D.
Thank you ðŸ˜Š all is well.JEROMEALPHONSOE B.
Le client n'a pas laissé de commentaire.Molly C. | Online Move In
Rob is a very nice guy extremely helpful !! all the staff at this location are great but i only know Robs name!! awesome people very clean place!! they go above and beyond!! to help ! thank youOTIS D. | Expérience générale
Nothing Great Service and Friendly Staff!!!!RICKY H.
My husband and brother moved everything out and upon waiting on a rental truck there was nothing available but a cargo van. When looking at the van the van had a very bad smell. I asked for Another van, when she replied there is nothing left. Also I had to go 1 way 30 minutes away and it was a big inconvenience having to go to another location to pick up another truck and return back there. When giving me the truck the truck barely had any gas. Took more time for me to leave the facility then actually going there getting my things out and going about my way. Horrible experience I wasn't happy at all.idania r. | Expérience générale
Shay and Rob are absolutely awesome!!!!GIOVANNI D.
Easy, no surprises. Everything worked fineCHRISTOPHER W.
Le client n'a pas laissé de commentaire.MARIA P.
Manger and employees were very nice and courteous. Felt welcomed!MILDRED M.
The customer service guy didn't explain anything the right way then it was a complete mess hopefully I didn't get over chargedSANDRA R.
Le client n'a pas laissé de commentaire.JULIO H.
Le client n'a pas laissé de commentaire.Tiasha R. | Expérience générale
Uhaul bank st is the best.JOSEPH O.
Le client n'a pas laissé de commentaire.KENNETH L.
Le client n'a pas laissé de commentaire.TOM B. | Expérience générale
You’re so sweet to customers I like love your loving carring support to clients I wish you the bestSylvia L. | Expérience générale
Le client n'a pas laissé de commentaire.cruz o. | Expérience générale
Le client n'a pas laissé de commentaire.GEORGE O.
Work on waiting times...perhaps hire a person to manage the lot on busier days so the person who checks in and out does not have to leave their postangela H.
JUST NEED TO WORK ON COMMUNICATION WITH PAYMENT. ONLY CREDIT CARD , NO DEBIT OR CASH.CHRISTOPHER W.
Le client n'a pas laissé de commentaire.SHERRIE R.
Le client n'a pas laissé de commentaire.KENNETH L.
Great experienceMICHELLE L.
Young Mature and Professional staff. I was well informed of their policies and felt they had my concerns met. Particularly a young man named Rob, made sure I was comfortable and not rushed.MARIBEL G.
Le client n'a pas laissé de commentaire.ANDREW D.
Everyone Was very courteous everything went smoothly. MerciTHERESA M.
The return check in was slow. the customer service people were having trouble with the computer system. When it was finally my turn the rep started to process my return and then took a customer phone call. He was on the call for at least 5 minutes. To my way of thinking: the caller goes on hold and the customer in front of you takes priority.MARK H.
Le client n'a pas laissé de commentaire.NICOLE M.
Le client n'a pas laissé de commentaire.JAMES B.
I was got by surprise with a lot of hidden fees very disappointed, should be previously informed about those fees.Ahmad K.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.JEANNIE C.
Le client n'a pas laissé de commentaire.RUSSELL W.
Air freshners in the vehicles.SHERRIE R.
Le client n'a pas laissé de commentaire.FRANCISCA U.
Le client n'a pas laissé de commentaire.DALE W.
Wonderful and helpful staff! Chase is the best!!!!KARA K.
We’re. GoodBajram B. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN V.
Everything went great, the staff at this location is phenomenal and the location is super clean. The manager is awesome as well!!!PEDRO V.
Le client n'a pas laissé de commentaire.adrianna l. | Expérience générale
Knowledgeable, helpful and friendly staff and the manager is amazing!Pedro V. | Premières impressions
Staff Alexa and Shay are a pleasure to work withGIUSEPPE D.
Le client n'a pas laissé de commentaire.ROBERT N.
I do not like having the truck not fully loaded with full. When moving time is of the essence, and to have to fuel immediately is not good for me.DAVID L.
Le client n'a pas laissé de commentaire.cindy j. | Premières impressions
The Waterbury uhaul facility is by far the best uhaul location we have used. We frequently rent trucks for our job and have used a few different locations (all of which have been good) but the Waterbury location has a great manager (I think her name is Alexis) as well as the best staff who always go above & beyond.Nicole G. | Expérience générale
The staff and management at the Waterbury location are by far the best!! They always go above & beyond! We have used a few different locations for truck rentals for our work and all have been good but the Waterbury location on Bank Street always exceeds our expectations. Keep up the good work!!Nicole G.
The mileage was off by 1 mile from what it said on our paperwork...Not a big deal but... The gas tank was not full when we picked it up. It was only at 3/4 of a tank. The tire pressure light was telling us the tire pressure was low they whole time we had the vehicle. The staff was very kind but the truck itself was in rough shape.JEFFREY R.
Both employees behind the counter were very friendly,fast and helpful.John A.
Customer service always on point well always use this location and recommendGREGORIA C.
This is the third time coming to a location in Waterbury and this is the second time we were charged for gas fees when we filled up and the issue was never resolved. I will never use uhaul again!!!!MARVIN R.
Le service à la clientèle était génial. They were friendly and ready and able to help. Didn't wait long at all. Walked in walked out with the truck. Same thing coming back. Will always come to this location for what I need.GREGORIA C.
I signed up for remote check-in, but someone had to put key in lock box the night before. This was not doneALLAN B.
Excelent costumer service.EVELYN R.
Very good serviceJAMES S.
Le client n'a pas laissé de commentaire.Jodi A.
Le client n'a pas laissé de commentaire.Margaret A.
The staff is amazing at this facility. I was very pleased. The only thing I would improve is the online check in experience.JOSEPH P.
Counter reps were extremely helpfullDavud L.
Le client n'a pas laissé de commentaire.Joseph K.
Le client n'a pas laissé de commentaire.MIGUELELIAS G.
When I checked out, the mileage was off by 30 miles. They fixed that. When I returned the truck they charged me for 10 gallons of gas for 27 miles. The gas gage was exactly where it was when I checked out. They would have charged me extra for mileage, if I hadn't caught it. They charged me extra for gas because I chose to trust them to be honest and get an e-receipt. My mistake. I will not go to this Waterbury location again.MARK O.
Was originally supposed to drop off in New Milford. Rep inquired if the truck was needed for another renter to ensure no problems with my desire to drop off in Waterbury. Great service!Aaron R.
Le client n'a pas laissé de commentaire.Anthony L.
I cannot remember the name of the person who helped me at the bank street location 05/26 around 3pm but she was most helpful and really showed me how much Uhaul cares about customer service. Answered all my questions showed me everything and went above and beyond all my expectations.Robert D. | Premières impressions
Customer service was great speedy and very politeBRUCE B.
Le client n'a pas laissé de commentaire.Nikea D. | Premières impressions
Le client n'a pas laissé de commentaire.ATTILIO D.
Le client n'a pas laissé de commentaire.ORLANDO R.
When I picked up my truck at 1:08p, I estimated my return time to be noon the next day & asked if there would be a problems is I was late..." no issue for a few minutes'. I returned the truck clean and more gas than when I picked it up but it was 12:58 (clearly a 24 hr rental).so I was a few minutes late but the clerk wanted to charge me a late fee of 100 $over a "supposed missed booking" saying is was "policy" but there were nothing in writing anywhere (I call BS) because there were other sizable tracks available further the attendant would not put the mgr on a conference call when she tried calling her mgr whom she was talking to for 10 minutes. I ws realistic on my time estimates and would have added a buffer if I felt there was an issue but I felt like this was a shake down for an extra 100 $with no documentation of advertisement for being a few minutes late. Note my total rental with mileage was (250 $+)PAUL P.
The manager Alexis is amazing, friendly, professional, accommodating and extremely personable with everyone including her staffMALISA B.
Le client n'a pas laissé de commentaire.Jeanne D. | Expérience générale
Le client n'a pas laissé de commentaire.Mark P. | Expérience générale
Well,although my time at store was shore but the experience was excellent and I hope your guys will keep it up amid the tough time we are inwalvin g. | Expérience générale
Le client n'a pas laissé de commentaire.daishaly g. | Expérience générale
Alexis and shay(I can't remember that's her name), they both are very respectful, helpful, explained everything very well, and every time I go to my storage unit both are working hard. Thank you to the both young lady for the wonderful experience. Keep up the good work! Please give them a raise; they deserve it. JeGloria G. | Expérience générale
Le client n'a pas laissé de commentaire.REENA P. | Premières impressions
Thank you it was a very great experiencePhoenix L. | Expérience générale
My only problem is you can’t reach anyone anymore I was able to just call that location before but now you can’t actually speak to anyone on the phone which really was frustrating because each time I called I had to wait 20 minutes or more to just get someone on the phoneKathleen M. | Expérience générale
It was a great, efficient, professional experience. Intake representative made it so.royal q. | Premières impressions
Le client n'a pas laissé de commentaire.David T. | Premières impressions
Le client n'a pas laissé de commentaire.Faith C. | Premières impressions
very well-run; efficient, courteous and helpful staff...Harry G. | Expérience générale
Staff was knowledgeable, attentive and helpful.donato g. | Expérience générale
Although I understand the card access for security it sometime was inconvenient as you went up and down the elevator.Orlando O. | Expérience générale
Le client n'a pas laissé de commentaire.Ilana S. | Expérience générale
But they didnt returned my 12 days that the storage was not in use.JACQUELINE T. | Expérience générale
Length of time to open unit took a long time. Also the original unit was already in use so had to spend more time to fix it. (computer glich)cindy b. | Premières impressions
There was a problem getting me access. The card keys didn't work. When I called the day of my move they said I didn't have a reservation when I had gone in person to make one. When I was given a storage unit and went to start unloading, the unit had a lock on it. I had to go back down to get another unit on a different floor. I ended up having to pay the movers an hour extra for all the delays.Mae C. | Premières impressions
The problem you’re expensive because manpower is not enough thats why they take many hours and the customer is the one going to spend a lot of money can’t you increase yr manpower pleaseSylvia L. | Premières impressions
Le client n'a pas laissé de commentaire.Anthony L. | Premières impressions
Le client n'a pas laissé de commentaire.david j. | Premières impressions
Clean building. Staff very friendly. Kudos to UHaul at Bank Street location.Paul D. | Premières impressions
You have to keep swiping to operate the elevator and there's only 2 elevators which alternate operation.you can't use one until the other one is not in use.Yvonne G. | Premières impressions
Check-in staff was efficient and friendlyROBERT R. | Premières impressions
The only negative issue was the time it took for your computer system to process our purchase of packing materials.Cynthia S. | Premières impressions
While the staff was very nice and apologetic, I had a few issues with the service. I want to start by saying the woman working with us was new, so this is not her problem, but it was managements. Primarily I want to start off by saying NO ONE was wearing masks which is not okay right now. That was my primary issue because that's a safety/health issue and i am at risk. This move was not optional and i expected Ubaul to comply with health & safety directiom put forth by the CDC. In addition, the manager was walking around the store getting really close to me and walking around the store while the woman helping us (clearly new to Uhaul) was struggling. Our check in process took 55 minutes which was frustrating for many reasons. I missed my move out slot in NYC and because of that, I lost my reserved parking spot for my building. Everything we moved had to be carried around the block to where we were able to find a spot. I do however appreciate that they let us keep the van until the next morning. Everyone was nice and apologetic it is just frustrating that the process took so long and that the staff was not respectful enough to understand that everyone else coming in and out of the building was wearing a mask. There are glass shields at the register (which frankly is not enough) but I had plenty of interactions with employees away from that desk.Debbie R. | Premières impressions
The manager and staff off Uhaul site is amazing, and also the staff, they are very professional and respectful, they treat their customers like family, they are patients andedak e. | Premières impressions
The facility was clean and well-maintained. The staff was extremely helpful and mostly cheerful. All in all, it was a very easy move-in for a full three-bedroom house's worth of furniture and boxes.deborah k. | Premières impressions
Staff was friendly, courteous and helpful. The process was smooth and easy!!!joseph M. | Premières impressions
Excellent customer serviceSelwyn S. | Premières impressions
It’s excelentealondra c. | Premières impressions
I experienced excellent customer service with Alexis, who is the General Manager, as well as with other staff members.Barbara K. | Premières impressions
Very nice & helpful associates. Moving from the southern state of Georgia where you don't meet a stranger Ms Rivera made me feel right at home. My belongings are safe.Felicia R. | Premières impressions
Very nice staffjohnathan m. | Premières impressions
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