Évaluations des clients U-Haul Moving & Storage of Downtown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Downtown

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Robert L. le

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Le client n'a pas laissé de commentaire.

Michael A. le

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Le client n'a pas laissé de commentaire.

Joel F. le

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Le client n'a pas laissé de commentaire.

Beatrice H. le

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Le client n'a pas laissé de commentaire.

Wallace R. le

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Le client n'a pas laissé de commentaire.

jim h. le

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Le client n'a pas laissé de commentaire.

Dan C. le

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Le client n'a pas laissé de commentaire.

Lorrie R. le

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Le client n'a pas laissé de commentaire.

Matthew A. le

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General manager of the location really didn’t seem like he cared at all. He did his job of hooking up the trailer to my car, and that’s about it. I much prefer the location on Coldwater Road in Fort Wayne.

William D. le

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I have used uhaul before and will again. I have been very pleased.

Thomas W. le

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Le client n'a pas laissé de commentaire.

Bradford W. le

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Everything fine...

RON D. le

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Le client n'a pas laissé de commentaire.

Amber W. le

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Le client n'a pas laissé de commentaire.

John W. le

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Le client n'a pas laissé de commentaire.

Mark F. le

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The fat kid there was supposed to take my trailer was very rude to me

Mark R. le

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Ok. I reserved this van on your website. What surprised me was the additional costs that were not mentioned online. It seems a little tricky that the van does not cost what you advertised.

Dustin G. le

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Truck was not at the location I requested. All of the boards inside the truck to tie down with were broke so you couldn’t tie anything down. Very unhappy.

Elyssa T. le

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I originally requested a truck from the Illinois location, as I have rented before. And I got my email confirmation and text alert for my 26' truck for pickup at Illinois store. Just to show up on time and get told that "due to traffic they didn't have my truck and I had to change all my plans around to go to other location. No call. No heads up. Nothing. Just some crappy guy telling me " sorry our system is shit and it happens all the time" so I drive out of my way to other location and get charged extra milage for the difference. Dirty store. Truck smelled like cigarettes. Not using uhaul again.

william e. le

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Le client n'a pas laissé de commentaire.

Hugh F. le

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Le client n'a pas laissé de commentaire.

janie r. le

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Le client n'a pas laissé de commentaire.

DAVID M. le

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Awesome customer service and help w equipment hook up

Timothy R. le

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Le client n'a pas laissé de commentaire.

Kevin H. le

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Very professional , from beginning to the end of my trip. As a US MARINE, that matters to me!

Marie H. le

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Le client n'a pas laissé de commentaire.

Stacy C. le

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Need to more closely review the order. I ordered blankets and was charged for those even though the man who helped me didn't put them in the vehicle.

Juan F. le

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Have more knowledge of what vehicles actually fit on the auto transportation!... I had a difficult time getting it loaded correctly because my car was longer than the transport.. It took time to make mechanical changes to get my car high enough to clear the Crank Post that is stationary on the transport so it would clear and go over it or else I wasn't going to be able to get my car on and home.. Between doing that,which took 1 1/2 hours of labor and the long 2 1/2 hour Very slow drive I had on 465 North out of Indianapolis going 4 miles for 15 miles I got charged Double for being a couple hours late and returning on the same day.. Your salesman Christian Abrams told me that even tho it was 6 hours , I had 24 to use and return it... Im pretty upset ,mad and disappointed..I SHOULDN'T get charged double for being misinformed that my car would feet without ANY problems.. I'll be glad to give u measurements of my car so you know that I'm not lying... Please call me to discuss this issue..thanks

Jose C. le

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Very good C Costumer service

Jeremy T. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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Le client n'a pas laissé de commentaire.

Linda C. le

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The on duty representative was great to work with.

Brad K. le

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They had no one capable of doing the wiring. I was there over five hours waiting for service then told I needed to contact another UHaul facility to finish the job. Conversely I found the UHaul on north end of town to have excellent service. Taking two days off work for a trailer hitch installation was quite disappointing

Andrew T. le

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I was treated extremely well, by a friendly and professional staff. Keep up the good work.

Robert N. le

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Le client n'a pas laissé de commentaire.

Ted N. le

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Le client n'a pas laissé de commentaire.

Jeffrey S. le

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Le client n'a pas laissé de commentaire.

waylon f. le

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Cost was high

Kyle C. le

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Le client n'a pas laissé de commentaire.

tyson m. le

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Le client n'a pas laissé de commentaire.

debbie w. le

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Le client n'a pas laissé de commentaire.

debbie w. le

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Le client n'a pas laissé de commentaire.

RAY S. le

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Very quick in and out. One of the best experiences I have had with u-haul !!! great and friendly customer service !!

Ramyras G. le

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the truck wasn't the best maintained. passenger door would not close all the way. grinding sounds from the front left wheel

JOHN W. le

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Le client n'a pas laissé de commentaire.

randall m. le

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I have used this location before and the people here have always been friendly and very professional. I have referred my friends to them and will continue to do so .

Justin K. le

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The staff there was phenomenally helpful all the way around making a stressful time easier. I’d definitely go back if I needed storage or trailer rental

Michael W. le

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Le client n'a pas laissé de commentaire.

gabriel m. le

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Le client n'a pas laissé de commentaire.

Crystal K. le

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More explanation regarding how you receive confirmation of returning the equipment.

angela s. le

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Le client n'a pas laissé de commentaire.

jeanette b. le

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Le client n'a pas laissé de commentaire.

Melinda H. le

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Le client n'a pas laissé de commentaire.

Eric M. le

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Le client n'a pas laissé de commentaire.

Hannah D. le

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Making sure that the people behind the counter actually know what they are talking about when trying explain fuel refill. They tell you one think then charge you at the end. Also better customer service from Christopher or whatever his name was. He was rude. Did not try to take the time to listen when you as the custer are trying to figure out what is going on. He lies.

Devorah E. le

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Le client n'a pas laissé de commentaire.

CONRAD T. le

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Le client n'a pas laissé de commentaire.

Nabeal A. le

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Very upset you charged me 11 dollars for gas for going 7 miles......probably will not use this location again.

Gerald L. le

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The Customer Service was outstanding both inside and outside!!

Shane J. le

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Not enough staff on duty to adequately assist customers. Also, the manager is horrible and treats employees badly.

Michael K. le

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The staff at the on-site location we're phenomenal. However, the website stated that 9' cargo van would be available to rent, which is what I had intended to rent originally. When I got to the location, there were no vans. My recommendation is to keep information consistent between on-site locations and online.

nyein a. le

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If the pickup truck rental service could be a little bit cheaper.

Shasta K. le

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Le client n'a pas laissé de commentaire.

Kelsey R. le

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U-Haul must not use pharses as "How can I help you? Have a nice day. (or) Thank you for your business." Customer service is non existent.

David H. le

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Tried to self return, app is cumbersome at best. Fortunately there was someone there to help.

Kristi S. le

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I am a little upset that I was charged $6.00+ dollars for going 14 miles over my limit, yet no one gave me credit for the extra 1/8 tank of gas I purchased before dropping off the truck (it had 7/8 tank when we picked it up, but I filled it up completely before dropping it off. ). I understand rules and policies, but this seemed a bit nit picky to me. Not very good customer service.

Jackie W. le

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Le client n'a pas laissé de commentaire.

Allisandra V. le

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Le client n'a pas laissé de commentaire.

Alan S. le

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I would rather have picked up from the store that I ordered it from. Your tow dollies are super loud over bumps because of all the metal to metal contact and I would probably go elsewhere because of how annoying it was to pull.

Arlesia D. le

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I was given a car trailer that they knew was broken when they hooked my car on it. I had to keep pulling over to reattach the belt to the tire. When I called to let them know the belt came a loose, I was told to immediately pull over because it was dangerous to drive without it connected. He knew when he connected it, it was no bolted down. It looked as if the car was driven over the belt hoping it would not come a loose. It did several times. That was seriously dangerous. I was very frightened and upset having to keep pulling over to redo the belt.

Julie D. le

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Le client n'a pas laissé de commentaire.

Beverly F. le

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Le client n'a pas laissé de commentaire.

Kimbol N. le

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Customer service lied to me when I ordered my trailor...will never do business again!!!

Danielle S. le

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Le client n'a pas laissé de commentaire.

James S. le

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The key drop was hard to find. Better signage needed.

Danny H. le

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We had two flat tires on our trip, the 1. the road side service was fat and a nice guy took less than an hour to get us back on the road. The second one was slow, late, lied to us about response time did not have the right tire it took over 4 hours to get us back on the road. I would not recommend U Haul use this vendor this cost me another days rent

Chelsea J. le

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To better check the trucks, the one we rented give or take it was raining but it was leaking inside the truck so my things got more wet or got wet that weren’t when we put them in

Jennifer C. le

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Le client n'a pas laissé de commentaire.

Ms Dale G. le

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Forgot the dolly I ordered.

Josh H. le

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Can’t thank Alex enough for getting out in the down-pouring rain To unhook the trailer for me. Always clutch service here

Katharina J. le

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Both of the people we worked with at this location were excellent.

Scott D. le

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Le client n'a pas laissé de commentaire.

Jennifer J. le

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Le client n'a pas laissé de commentaire.

Korrin T. le

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I prepaid and did everything through the app and had a dolly added on which wasn’t in the vehicle, so I waited in a crazy long line with one employee working who said I could take one at no charge, but I was charged anyway

Gregory M. le

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Le client n'a pas laissé de commentaire.

Lisa t. le

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Le client n'a pas laissé de commentaire.

Selena K. le

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Le client n'a pas laissé de commentaire.

Darrell A. le

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The vehicle was clean, not key attached for the attached lock on rear door, the check engine light was on the entire rental. Relatively old truck, rough gear changes, not much pick up/power.

Troy W. le

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Le client n'a pas laissé de commentaire.

Gavin C. le

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Le client n'a pas laissé de commentaire.

Gregory M. le

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Le client n'a pas laissé de commentaire.

Crystal D. le

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This was not the location I requested

Christina B. le

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Your online reservation option is great! Makes renting a truck very easy. Thank you!

AIMEE H. le

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Staff needs to have more training and customer service.

tyler h. le

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Really friendly staff, manager is really cool and understanding. Good price for what if offered. Clean place. Professional environment. 10/10 service and experience.

Rebeca S. le

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Great Place! Thank you for your help!

Barbara P. le

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I really appreciated U haul being there when I needed them. I had to do an extended rental and it was a very easy and efficient process.

connie m. le

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Everything worked like clockwork. Staff was helpful, the facility was clean and well lit and accessible. Many thanks to all.

Rebeca S. le

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Good

Cara D. le

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Very courteous and helpful staff