Évaluations des clients U-Haul Moving & Storage of Downtown

Excrement customer service at this location.

Le client n'a pas laissé de commentaire.

Great service great drop off no problems what so ever! Very helpful on handling my upgrade on a bigger truck too !!

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Ian and Dee were both great!

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The u haul we rented leaked and got everything wet ! My tv is not working now and my bed is wet and all cloths and everything

i have rented trailers from this location several times over the past year, Staff has always provided excellent, professional service!

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Staff did not take the time to show us the truck that I was renting. Windshields were not working appropriately. Windows were badly visible and dirty Outlet was coming out and hard to charge phone.

The entrance is a little confusing.

Our reservation was not honored for 2 months in a row & had to rent something different.

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Give a refund.. I found out that I got the u haul on the wrong day as I was driving off the lot and I went around the block to pull back in.. I explained to them what had happened and that I needed the truck in 2 days and how I just went around the block due to the way the store is place and they couldn't help me or wouldn't help me so I had to pay just to go around the block to return the truck

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Nothing, great service

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Great customer service

Le client n'a pas laissé de commentaire.

The entire experience was Excellent. From the beginning phone call to make reservation, picking up the vehicle and returning vehicle everything went smooth. All employees were well informed, helpful and friendly. Couldn't have asked for anything more! Great experience, definitely will go there again!

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Thought it was all spot on.

Ian was a great help both times. I got in and out without no fuss!

None

The staff was quite helpful, professional, and courteous. The site could use more space as I am sure that business will grow.

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Learn how to manage your services!! Was charged wrongly and when they tried to fix it they ended up charging us 3 times! We finally contacted the fraud department of our bank who said they will give us our money back and investigate. Your people keep showing us papers saying the problem was fixed, but all it did was add on more charges. We will never use u haul again!

Check in was a disaster and the truck was blocked in. Took well over an hour.

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The lady working that day has very poor customer service, my attitude shouldn't depict her's and therefore she should have conducted herself entirely different. That's not even mentionimg the fact that she wanted to argue with me about what I was charged, when I was actually charged for 3 days. The billing issue still hadn't been resolved and I will be filling up in store as soon as business resumes after the holiday. I just hope they can do something to satisfy me seems how now I've been overcharged even after I was insured that the difference would be returned to my account in 24 hours and that has yet to happen. The vehicle wasn't properly maintained and actually ended up costing me more in gas; $18 to refill ¼ tank of gas??? With acceleration issues and the gas petel acting as the brake when trying to accelerate after slowing down, oh and the visor feel completely off while drive down the rode. Can we say safety hazard? And I bet I would have been held responsible for the damages if it would have caused an accident. I HIGHLY do not recommend using the 24\7 U-Share, just go in to the store so you can get a properly running vehicle. Otherwise I've never had issues with them prior to this recent experience.

Great experience! Staff was extremely helpful, professional, and the equipment worked perfectly.

Equipment was not clean at check out. No one assisted at check in. I was informed that all returns after 6:40 must be done online. Renting from elsewhere in the future.

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Nothing

Nothing, everything was Great !

Le client n'a pas laissé de commentaire.

Find a cure for Covid otherwise the service was excellent!!!

Nothing

Keep up the good work. The staff was very helpful and let me know what I needed to do. I would highly recommend this location. I used them 2 times in as many weeks. Great service.

DEE IS RUDE AND LACKS THE WHEREWITHAL TO ASSIST CUSTOMERS IN A PROFESSIONAL AND COURTEOUS MANNER . THE GM IS NO BETTER.... THEY ARE MAKING A PROFIT FROM THE FRAUDULENT BEHAVIOR

They always make sure we have a truck to put all the Christmas gifts in each year and take care of our tax-exempt status without issue. They are a fantastic neighborhood business.

Make sure the customers that complete the paperwork online get what is ordered online. The rep changed the details of the contract and then argued with me about that fact.

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This was by far the worst experience I've had with U-Haul! I called to reserve a truck 4 days before my moving day and had no problems. I was told that a person would CALL me to confirm my reservation. BUT.... I never heard from anyone. No call, no email, no text message. I called the same location that I called to reserve my truck (Coldwater Rd. in Fort Wayne, Indiana), the day before we needed to pick up the u-hual, just to confirm my reservation. I couldn't get through to anyone for several hours. & Yes this was during normal operating hours.... So the following morning, which is our moving day, I call to confirm our pick up. This time I reached a girl and she informed me that this location was not the correct location for our U-haul rental. I got quite frustrated with this because for one, no one informed me like they were supposed to and for two, my fiance was already on his way there (our reservation was at 9 am.. opening hour for that location). If I call the Coldwater U-haul to reserve a truck, I would expect that I'd be picking up my rental at that location. If that information was to be different then I should have received notification of that. The girl showed NO care that I was not informed and was quite rude with me about it all. She said the right location was downtown and that it's not their fault no one called me. No apologies or anything. This didn't help my frustrations as my fiance was already driving 30 miles to get to the Coldwater location, now add another 10 on top of that, PLUS being on a time constraint with the rental. As a customer service representative, she displayed the worst kind of customer service. I understand that it wasn't this specific girls fault... But when you work for a company, any mistake that is made, you take the heat for it and apologize. You make the situation right!! She did the complete opposite. On top of that, the truck we got LEAKED ALL OVER OUR BOXES.. I had several boxes that were wet and consequently got my items wet. I'd hate to think that she got mad from our phone call and called the other location to ensure we got the crappiest truck possible. Some of the wood boards on the side of the truck for strapping items to, were also broken... I'm so disappointed in this experience with U-Haul. It did not need to be this way. I will not be using U-haul in the future. Brooke W.

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the manager was extremely knowledgeable, friendly, and helpful. top-notch experience with this establishment and cannot be more effusive in my recommendation.

Nothing!! Everyone I worked with was awesome!! This is the 3rd time I have used this location!!!!

Le client n'a pas laissé de commentaire.

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The people here were absolutely wonderful! They were friendly, informative and when I made a mistake with trailer sizing. They were more than happy to help me switch it. (An action that I was forced to repeat twice due to inadequate measurements. My fault not theirs.) The experience most certainly made an exhausting move so much easier!

The lady working that morning was not friendly. I got my “approval” online and was told to stand next to the counter and skip the line. When she finally came back inside from helping another customer, she ignored me. I told her I just needed to pick up my key, she stated “I'll get to you when I can, who's next?” I then stated I received an email to skip the line. She rudely asked me what my key code was. She never went through any pick up instructions, the dolly and moving blankets were not in my uhaul and they tried to charge me for them upon return. I was charged extra for gas, even though the gauge was where it was when I picked it up.

Location was busy with customers when I arrived. Because of this, wait time was a little long.

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This is an incredible store. Every time I've ever needed anything THIS specific location has never once presented a negative experience. Absolutely fantastic place. Corporate: please refrain from breaking a good thing, my opinion of uhaul isn't as favorable.

The self return after hours is not user friendly.

Returned the trailer I had rented after hours. Tried to do the online return as instructed but it wouldn't let me go past the "verify your location" section and kept saying I needed to turn on the "location sharing" on my phone even though it was turned on. Had to leave the trailer because I had to be at work the following day during your open hours. I had to pay an extra $20 because your web interface would not work properly. Tried to call the location to talk to someone the next day and was on hold so long I had to hang up. The service from your people at the location the day of pickup was very good but I'm extremely dissatisfied with the return experience and additional expense I had to pay through no fault of my own. I will definitely look to rent from another company the next time I need a truck or trailer.

Le client n'a pas laissé de commentaire.

Check in was quick and straightforward. Location perfect for my move.

Young man who checked me in was very helpful and pleasant, great service.

Le client n'a pas laissé de commentaire.

Ordered wardrobes and did not give us the pieces to hang the cloths on.

The worker was very friendly.

The agent on duty went above and beyong with my return. Great service.

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I waited over an hour to be assisted when the trailer I rented failed the light test before leaving the lot. Once I did get help, the replacement trailer had no functioning cargo ties.

I don't understand the charging of usage of the vehicle I rented. I guess the lady at the store on Sunday upon my return was the manager, she had an attitude plus NO MASK on!

Le client n'a pas laissé de commentaire.

Ian was the best. He made the whole move day good. Thanks

The mobile app for returning truck sucks. Location finder on app wasnt working even though it was on in my phone. Took 30 minutes to return. Irritating. Check in process sucks too.

Le client n'a pas laissé de commentaire.

Customer service was great! Will definitely be using your services again!

Le client n'a pas laissé de commentaire.

A better explanation to close out the rental using the U Haul app. It was not user friendly.

Le client n'a pas laissé de commentaire.

Le client n'a pas laissé de commentaire.

Everything went pretty smooth with the mobile app. A little hiccup with the alternate phone number but all is good

The lady who checked us out for the rental was coughing and hacking up a storm. SHE DIDNT HAVE A MASK ON! Thankfully we did. Whatever your beliefs are is fine with me but when you are dealing with customers you need to go above and beyond the “standard”.

Le client n'a pas laissé de commentaire.

Outstanding on every level. Great customer service, great system, great truck. Thank you!

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Even though the customer can put the exact milage and gas level in on the app or website, the employees might want to be sure that the milage or gas amount is exact themselves before they print out the contract. other than that, great service.

Le client n'a pas laissé de commentaire.