Customer Reviews for U-Haul Moving & Storage of Downtown

7 363 évaluations

716 Capital Blvd   Raleigh, NC 27603
(@ Peace St)

(919) 821-1450

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(919) 821-1450

716 Capital Blvd
Raleigh, NC 27603
(@ Peace St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Your facility manager was very efficient and well informed.

Samuel J P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EdithLouise E. 
Évaluation :
5

More customer parking.

Caroline T. 
Évaluation :
4

That truck needs an alignment in the worst way possible.

Jeffrey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johnny H. 
Évaluation :
2

When I started the truck, it showed front left tire low. Brought this to the attention of staff. She put 10 psi in raising psi from 40 to 50 and said she didn't want to damage the tire. She was insistent that I witness the air pressure gauge. I told her TPS warning was still there. She said note it when I return the truck so they could replace the TPS sensor. After loading for an hour, the tire looked low. TPS warning still on. Plate inside door of truck AND sign over wheel well indicated tires should be at 80 psi. Called location for help. Was told to call Roadside Assistance. Voiced frustration. Ended call. Location called back with clearly THE SOLE PURPOSE TO DO CYA and REPEATEDLY ASKED ME TO AGREE THAT I HAD SEEN THE AIR HOSE INDICATE THAT IT WAS FILLED TO 40-50 PSI. Her repeated request for me to “admit” that I had seen her put air in the tire was offensive and nonsensical. There was zero effort to help the customer. Simply CYA. I stated that that was only half of the PSI required. Staff said all tires are filled to 40 PSI. I informed staff that truck label and all other tires indicated 80 PSI. She seemed confused/non believing of this fact. I also informed staff that there was a nail in the tire. I filled the tire close to the required PSI and completed the move, checking the tire often. Staff needs training on how to maintain and check the equipment and most importantly how to be customer focused rather than CYA focused. This is the closest Uhaul location to me. I will be avoiding them going forward and advising others to do the same. Very poor customer experience.

Jonathan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANDERSON D. 
Évaluation :
2

Unclear that you have to access an alarm keypad on the other side of the building before being able to key in at the access door. Sat on customer service line 30 min before figuring it out. The wide sliding doors weren't working, had to struggle to fit carts of boxes though tight single door with heavy door continuously closing into cart - quite a struggle. Generally messy common areas.

Brittany T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia L. 
Évaluation :
5

Keep the good vibe

Nwanne I. 
Évaluation :
5

Great customer service at this location! Nothing to recommend to improve.

Tiffanie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip S. 
Évaluation :
5

This store has a great set of employees which have obviously been hired in the last 4 months. Use this location due to college students about evert 4 months. Get set of employees now but 6 months ago it was horrible.

JOHN M. 
Évaluation :
3

The truck was dirty when I picked it up and was in terrible condition. The steering was so bad that it was dangerous driving over 50mph.

SI W. 
Évaluation :
2

I got charged $15 and change almost $16 for not having enough fuel in the truck I had the fuel level where it was when I rented it when I turned it in this charge should not have been put against my credit card it will be the last time I rent from you all

edward G. 
Évaluation :
1

I got there at exactly 5:30 on Friday, they close at 6. The guy already left the counter, I needed the link to check myself out. The dude who was there gave me a website and straight up walked away. Didn't offer to help me with it at any point. When it hit close to 6, he said place the key at the drop off box only to charge me the after hours charge. That was just a low ball, just one of the most disappointing experiences I've had.

Anold O. 
Évaluation :
2

Got it with half tank gas, returned it half tank, got charged over $30 for fuel. State AG gonna hear about this.

greg H. 
Évaluation :
5

The front end has some parts that are worn out or loose. I suggest you immediately pull this vehicle from the road until a qualified mechanic can replace either\all of the kingpins, tie rod ends, upper or lower ball joints, bearings, etc. If any of the above parts completely fail the vehicle will be unsteerable! This vehicle has 125k, so it probably needs a few items replaced.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micki L. 
Évaluation :
1

When I returned the truck on Saturday, they called me on Sunday asking where the truck was?! The agent proceeded to tell me that no one at the drop off location checked it in, so they thought I still had it and were going to charge me.

Michael D. 
Évaluation :
2

Was lied to about 1st month being free. Was lied to about storage unit size. Location was understaffed. I haul customer support lied to me

CHRISTIAN R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maz A. 
Évaluation :
1

Person had a bad attitude and would not help turn the truck in.

Cedric D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Asia V.  |  Premières impressions 
Évaluation :
5

Everything was clean and easy to access. Really appreciate the carts being free. The staff is super helpful.

Karen M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt C. 
Évaluation :
3

The customer service wasn't the best but the person was helpful.

ANGELICA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
3

This was the easiest part of the trip

Lisa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric L. 
Évaluation :
4

Keep up the good work.

Samuel J. 
Évaluation :
1

Got charged for a unit that wasn't available. Could not get another unit since the storage facility was full. Need a refund.

Maxwell B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naomi C. 
Évaluation :
5

The service is excellent! The problem is that the location lacks enough parking space for customers and lacks accessibility for customers that just need to drop off equipment.

Herbert R. 
Évaluation :
5

The only problem was you said I returned it at 3:19 - I've got pictures of the van outside the van and then walked away (and that was AFTER I called and spoke to the guy who signed the van out to us) in my phone that show 2:39 p.m. We were talking into Kanki at 3:19 p.m.

Linda B. 
Évaluation :
5

Keep on doing what you're doing!

Andy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan G. 
Évaluation :
3

Pulled in on a tight lot and was asked to back the unit w no assistance. So congested I saw an employee back into another unit with another truck.

Dale S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela P. 
Évaluation :
4

Make sure furniture pads are in the truck at pick up. I had to make a second 15 mile round trip to get pads.

stanley E. 
Évaluation :
4

I didn't not experience any problems. If I have one complaint will be the wait time for assistance, but overall great experience.

Amanda W. 
Évaluation :
5

Check the vehicles  & make sure they are road ready inside & out. My driver door was smashed in & I could barely open it. The air condition in truck would go in & out in while under 90+ degree weather & humid.

William H. 
Évaluation :
5

This location was what I expected to find for U-Haul based on previous experience.

Mark N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cordell J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pam I. 
Évaluation :
5

This location was great. Everyone was really friendly. My only issue is with pricing, which I know the individual location doesn't control. But it was frustrating that the trucks are advertised for “$19,95” but then the actual quote is for $40 and then actual charge is for $67.

Meghan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Z. 
Évaluation :
5

Everything was very easy and customer service was great!

Daniela F. 
Évaluation :
3

the mobile check-in process was cumbersome and took longer than waiting in line would have. I wasted almost 40 minutes of my reservation just trying to check in.

SPENCER C. 
Évaluation :
4

A emailed detailed specific description of all the steps involved in checking in/out , sent out when the reservation is made would be helpful

donna A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rolf B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter L. 
Évaluation :
1

The store was fine. Communication could've been better. I wouodve went to home depot. Im never recommending uhaul because the price i paid $300+ And returned the truck. That was way too much for 7/8 hours.

Kaykeel D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA T.  |  Premières impressions 
Évaluation :
3

Up the fees for people who keep the trucks too long or something because due to this I couldn't get the truck I reserved or even the size below it (which is fine because it ended up working out) but sucks when you have a whole move planned and then have to figure it out last minute. The staff here is good though for sure!

Jordan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew C. 
Évaluation :
5

The location was short staffed but Rodnai Drew was on top of things and got me out when I got up to the counter. She was very efficient and professional and got me hooked up with a 6x12 trailer without delay. She makes a good impression for Uhaul.

jonathan T. 
Évaluation :
4

Not a thing

Anthony Y. 
Évaluation :
4

The rental rate was a little higher than expected. Other than that it was very nice & I would recommend ur location to my friends & family.

betty r.  |  Expérience générale 
Évaluation :
5

The return process was super streamlined and easy.

Katie N. 
Évaluation :
4

Need additional staff to man customer desk. Was only one lady working desk when we arrived. She was very competent and helpful but seemed to be stretched thin as she had to leave the desk to verify blankets and such. Great service, tho!

Dale W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Philip O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erge G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aja S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Casual T. 
Évaluation :
3

They charged me $20 to hook the auto tow to my truck and I tipped the girl $10. Even though I paid for assistance ahead of time. I felt like it was very unfair to overcharge me since I paid for it already. When I got to my destination they unhooked it for free.

Julia B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Molly J. 
Évaluation :
5

I did a mobile drop off, took all the pictures, locked the door and went to find the key drop when an employee asked if I'd go back and move the vehicle to their cleaning line. I was in full view the whole time and was only asked AFTER I had finished. Kinda defeats “mobile “ drop off if I have to do other stuff once I'm done…

Keith P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

They even allowed me to leave a car I towed to Knightville there overnight for safety. The people were very helpful helping my kids get the car unloaded! Great service!

Haley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jenna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard A. 
Évaluation :
3

Representative messed up my invoice. I got overcharged and now the charge on my credit card is in dispute!

George B. 
Évaluation :
1

Don't allow a customer to book for a particular location and then change their pick up location on them at the last minute.

Kiara H. 
Évaluation :
5

The staff was friendly, considerate and incredibly helpful. They made sure I was comfortable with everything prior to leaving their location.

Nicolas V. 
Évaluation :
3

Thankfully mechanically the truck performed well and no issues. The windows and mirrors however were filthy dirty and I could barely see through them. Thankfully I had cleaner with me but I would expect the truck to be cleaned and ready for driving.

MITCHELL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
1

Employees with better customer service

James C. 
Évaluation :
5

The staff was not really friendly they should explain the process to receive the car on the app I realize I had to check conditions once I was away fortunately all was good with the car.

Francisco D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meghan M. 
Évaluation :
5

They makes easy and fast the reception.

Jesus L. 
Évaluation :
1

The people were great, the truck was great, but the tow dolly was missing a lock pin and I had to drive 900 miles with a shoe string keeping the ramp in place. Additionally even though I made a reservation 2 months prior there's were no furniture pads available at this location costing me another hour to get part of what I needed at a different location.

Ronald N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jermein R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dante D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURTALLEN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessika E. 
Évaluation :
1

I was never informed on how to move out when I was done with my storage and was charged for an extra month.

Marcus M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA W. 
Évaluation :
5

Much better experience than the pick up

Kenaniah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS H.  |  Premières impressions 
Évaluation :
5

When I came I was pressed for time and aggravated from a conversation I had with a woman on the phone from the 1800 Go Uhaul number. This woman seemed to not want to help me at all and was only seemed interested in rushing me off the phone. When I arrived at the locations I explained to Jazmyne Howard and Zeek that I was pressed for time and needed to catch a flight. Jasmine was so courteous and went above and beyond to help me. She made sure I had a unit that was close to the front so that I could off load quickly then accommodated me and help me change my drop off location so that I wouldn't be anymore pressed for time than I already was. It was only because of her help and professionalism that I was able to make my flight.

GIAVONNID C.  |  Premières impressions 
Évaluation :
5

The girl at the counter who helped me initially and took my payment was helpful and genuinely friendly. The three men working were also very friendly and helpful. Great staff.

Sahra H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sheminski J.  |  Premières impressions 
Évaluation :
2

I arrived just before office closing after a 6+ hour drive only to be told that the 10x10 unit I reserved 1,5 months ago wasn't available, and that no 10x10 units were available. I had even called ahead that day to confirm hours and availability, since I had movers coming in. After pleading with the employee, he magically found an available unit and granted me access. However, once the employees leave at 7pm on Saturday, the sliding doors to the storage unit are locked, which makes moving in a uhaul truck full of belongings very difficult. I had to again plead with the employees to keep it open for 15 minutes so we could get the bulky items out that wouldn't fit through the side manual door. No where does it say on the storage site's website that the sliding doors (main access) aren't usable after the office closes. Saying it's accessible til 10pm but not mentioning that piece is very misleading and unhelpful.

WILLIAM U.  |  Premières impressions 
Évaluation :
5

Merci

MICHAEL K M.  |  Premières impressions 
Évaluation :
5

The location is perfect. Employees knowledgeable and efficient but most of all friendly and fun.

JEANETTE J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER SMITH H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter m.  |  Premières impressions 
Évaluation :
5

The person helping us was awesome! Really efficient and extremely helpful!

Carrie A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt D.  |  Expérience générale 
Évaluation :
5

The staff were great. Nice facility and people.

Javier C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose F.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua T.  |  Premières impressions 
Évaluation :
5

Wonderful

Derrick P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aja B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER SMITH H.  |  Premières impressions 
Évaluation :
5

Staff was nice and helpful

NIANNA W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marjorie h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine S.  |  Premières impressions 
Évaluation :
5

Wonderful

Derrick P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIAM M.  |  Expérience générale 
Évaluation :
2

I reserved a lock. I did not receive it. Desk staff was very unhelpful.

Alexis G.  |  Online Move In 
Évaluation :
5

Good customer service

IVOR A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

North Carolina B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shawn h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH T.  |  Premières impressions 
Évaluation :
5

I had a great experience with the two ladies that helped me.

Jessica B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hala A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S.  |  Premières impressions 
Évaluation :
5

The staff was excellent. They really helped me get out of there with no problems.

MARK M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marion T.  |  Expérience générale 
Évaluation :
4

No lock in unit

Taylor A.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LEON E.  |  Expérience générale 
Évaluation :
5

The staff(I don't remember her name but she work Saturday morning on 11/6 @ 716 Capital blvd) was so so nice and helpful and quickly resolved the problem and was very professional. With that type of person working for you, I would continue to be a returning customer

Leslie J.  |  Premières impressions 
Évaluation :
5

The entire staff was very helpful and friendly upon EVERY visit. This was a great experience!

AMARI W.  |  Expérience générale 
Évaluation :
5

The only reason I said no to the staff is because they was not very helpful the girl that was helping me was like didn't care what I was asking her at all so I letting her know that I didn't have a key and did they have a master key or something and she was like well there's nothing I could do about it you have to call a locksmith order for me to get it unlockedget so had to pay for a locksmith then when I got my truck it was on e and so when I went back in and asked why was the tank not full she's going to answer me and say well that's the only truck we got what can I say what can I do about it in a nasty demeanor way but other than that the supervisor of the store Miss RODNAI DREW but she's very helpful very polite had a pleasant communication and I really enjoyed. Talking to her and thank her so much for helping me out but her staff she needs to talk to them because the one girl that had on a hat she was tacky she had an attitude and it was very unpleasant and she needs to learn how to talk to customers and explain things better because if she have to look like that in the office then she really doesn't need to work there or her face twisted let's twist it and it's just unpleasant I wish that I had a chance to meet Miss. RODNAI DREW before I left to tell her thank you so much but she wasn't in the store when I went so please let her know that I said thank her from the bottom of my heart but she needs to have a sit-down talk with her staff when she's not around and how they should act towards customers But over all Miss. RODNAI DREW WAS EXCELLENT AND VERY PROFESSIONAL SO I WILL GIVE HER A PLUS ALL DAY SHE WAS VERY VERY PLEASANT TO WORK WITH. Merci

Yolanda J.  |  Expérience générale 
Évaluation :
3

The staff acted like we were an inconvenience to them. And they were not complying with the local mask ordinance in place in Raleigh.

Chris M.  |  Premières impressions 
Évaluation :
2

Most of the staff is pretty friendly. However, when there were no cars to move my stuff out of the storage, I went to the office and a lady there was like "oops, sorry, nothing we can do about that." Most she did was to offer for me to pay one of the small trolleys. Finally, another lady decided to go for one of the trolleys that they had in the back, which are of the type that are usually in the storage area.

Irving A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESE S.  |  Expérience générale 
Évaluation :
5

Store manager is awesome deserves a raise

MARCUS S.  |  Expérience générale 
Évaluation :
4

Rodnai was great! Very helpful and kind.

Denise W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert l.  |  Premières impressions 
Évaluation :
5

Thank you and please note our particular appreciation of the work of the general manager at the U haul moving and storage of downtown at 718 Capital Blvd., Raleigh NC 27603 Rodnai Drew is the general manager Her service and staff were exceptional. They were kind, courteous, and very helpful. Please pass on our commendations to Rodnai. And please reward her for the great work they did to help make our experience as simple and as helpful as possible. Very well done. Stan Hustad

Stan H.  |  Premières impressions 
Évaluation :
4

The staff was friendly and helpful. The U-Haul system was a bit messy, because it showed an empty room when it was actually full, therefore making us have to go back to the office after we were already offloading.

Irving A.  |  Premières impressions 
Évaluation :
4

Storage unit was not actually available. Employee told me to always go there and rent in person, never rent on-line because computer is always wrong. What's the purpose of the convenient on-line rental option if it is not accurate?

Jennifer B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooke K.  |  Expérience générale 
Évaluation :
5

I absolutely love the extra clean environment and staff were amazing. I was referred from a family member snd I'll refer family and friends thanks again to my new uhaul family.. shout out to all the staff at uhaul on capital blvd Raleigh North Carolina y'all are the best ever!!!!!

Jessica D.  |  Premières impressions 
Évaluation :
1

We arrived at the facility before 7:00pm, we notified the employee that we would be cutting it close. When my wife arrived at 6:57 pm as she was walking in the employee on duty refused to help her and directed her to check in via online. She was short in tone and obviously in to big of a hurry to help. We thus had to keep the 26' Truck for the entire weekend because of this. Which put our things at high risk being that I had To fly out the next day, so had to park it at a hotel until Sunday. The when returning, the young man who helped me was VERY NICE! but when I went to use my code and key and I didnt Work. Fun Aly after and hour of calling and complaining (it magically started working) I need Some sort of compensation extension on my rental or something. I'm a social Media influencer and have a far reach, then the manager FINALLY called today with and attitude with my wife. Giving excuses about she has a child etc etc.. Rodnai was her name. Attitude, making excuses for her incompetence employees. I'm very mild mannered by nature but this experience was so not right!

LEON E.  |  Premières impressions 
Évaluation :
2

I had way too many issues with this short-term rental contract. Even though the issues were consistently resolved, it shouldn't have been this many. Had 3 refunds because of bad data entry.

CARMESHA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hamel M.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LOVETTE H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sharon H.  |  Expérience générale 
Évaluation :
4

The provided access card did not allow access to the bathroom on the first floor in the storage facility. After normal business hours the access card would not work for the sliding doors. My wife and I had to use the small door to bring Furniture into the unit which was very inconvenient.

SAMUELJOSEPH S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erick C.  |  Premières impressions 
Évaluation :
5

great customer service

MICHELLE T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESE S.  |  Premières impressions 
Évaluation :
1

Used the online sign in and it assigned me a room that was already rented to someone. That facility is very poorly run. Your system availability does not match what is actually free. Also I rented a 5x10x10 off the website recommendation that it would be big enough to fit a 1-2br 1200sft apartment and that was a complete lie. I have to rent another unit because it was so small. I will not be using or recommending you service to anyone ever again.

Lovette H.  |  Online Move In 
Évaluation :
2

Out of 9 curtesy carts they only had 3 mattress carts which were still to small to move my mattress and one flat cart that had a broken wheel. I did self check in and it assigned me a unit that was already rented and had a lock on it. When I went back to get another one that was bigger that one was also rented already even though it said it was available on their system. The person at the desk didn't know what they were doing. Forgot to give me my keycard. And the bathroom would not unlock for us even though after swiping the card it said it was unlocked. I will not be recommending this place to anyone ans will never use this service again. Thank god I only need the unit for 2 weeeks.

LOVETTE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANETA S.  |  Expérience générale 
Évaluation :
5

Manager did what she could to help

TIARRA P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OLIVIER A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aginah N.  |  Expérience générale 
Évaluation :
1

First I moved out of the storage on July 14th, 2021, with the assistance of the U-haul movers, and renting and paying for a U-haul truck on 7/14/21. When the U-haul movers finished, one of the movers gave me my 2 set of keys to the Lock, and NO LOCK!. I asked where was the Lock because they knew I was moving out (permanently). He told me it's still on the storage door. I couldn't believe it!. I finally was able to get through on the phone to U-haul, the first person said they would let someone know. Then a few days later I receive a late notice letter. I called again and the 2nd person said they will have U-haul on Capitol call me. I received another letter the next day with late charges. Not being able to go to the storage myself, because I just started a new job and the time's of operation conflicted with my new work schedule. I called again#3, and finally spoke with someone who understood and remembered me, there that moving out day July 14th, 2021. FINALLY the issue was resolved.

Tonya D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

breana g.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBORAH W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACY F.  |  Expérience générale 
Évaluation :
5

The best experience I've ever had and I've had a few the staff there couldn't be any better or helpful definitely recommend and use you again

Bobby G.  |  Expérience générale 
Évaluation :
5

Justice Bullock assisted me and was so thorough and kind. He made the process easy and seamless and I would recommend Uhaul to others because of his service

Selen Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G.  |  Expérience générale 
Évaluation :
3

I purchased theClimate/Temperature controlled storage unit. The AC was not working properly. The main reason for obtaining the temperature controlled units is to store items from heat spoilage. I hope that this issue is resolved soon. I will be visiting the storage unit in the next several days to ch check on this matter. Merci.

CHANA R.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Veronica B.  |  Online Move In 
Évaluation :
5

The facility was clean, well lit, and accessible. It was a very busy day at this location, but the staff were calm, professional and polite. Rodnai was outstanding!

Susan D.  |  Expérience générale 
Évaluation :
5

The workers here work so so hard. Please give them a raise or something! They are dedicated!

SAMUEL B.  |  Premières impressions 
Évaluation :
4

I was satisfied 97 % but everything was good and the technology checking in when the location is closed was very helpful especially the fact that I still could call a live person to get further instructions to confirm that I knew what I was doing and completed my check in without any problems.

DEBORAH W.  |  Premières impressions 
Évaluation :
5

We had no problems and it was a good experience

James B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron P.  |  Expérience générale 
Évaluation :
5

Everything and everyone was so awesome

Lisa C.  |  Expérience générale 
Évaluation :
1

The storage unit was Disgusting , should have been ashamed to rent it out.

Barbara S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

URSULA A.  |  Premières impressions 
Évaluation :
1

I am giving U-Haul the national chain a VERY poor rating. The local people were nice and tried to accommodate a poorly run-company. Yolanda , which I assume was from your National cust service center, sent me to the Capital Blvd location from the original Chapel Hill location where the pods were to be stored. She reserved a 10x10x10 unit. I also called back to get another unit since the 10x10x10 was not large enough. I reserved a 7X23,5X6. When my movers arrived at the Capitol Blvd location. There was not place to park the truck. I had to drive around to finally find a place to park my car. There was one guy working the desk and a long line. It was chaotic. When i gave my reservation to the young man, I was then told the only units at that location were 5X5X6 units. I could possibly get four different units. He was not sure if they were rented or not. I had to walk to the units to see if they were actually open and not rented out. What kind of system makes reservations but actually does NOT have what you reserved? Moving is so stressful and to have this debacle from U-Haul is highly unprofessional and unacceptable. I am so frustrated that I even used U-Haul. I would have been much better off going with a less crowded, closer storage unit. The stress of being told my six pods were cancelled, I did not think that I no longer needed to be with U-Haul! I would NEVER use U-Haul or recommend your company. I am a realtor and a home stager and I will make sure my experience is known.

DAPHNE R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William P.  |  Expérience générale 
Évaluation :
4

The price differed from the reservation which was unfortunate, however the rental itself was great and easy to use.

Alexis M.  |  Premières impressions 
Évaluation :
5

Staff was a great help with my trailer pick up and usage, and with my storage rental as well

robert s.  |  Premières impressions 
Évaluation :
5

The staff was wonderful. The male that was working was exceptional. As a senior level associate for a major hotel chain, I'm well versed in customer service. He is phenomenal.

TAMARA M.  |  Premières impressions 
Évaluation :
2

storage rented belonged to someone else. No dollies to rent to use

Aginah N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carroll N.  |  Premières impressions 
Évaluation :
5

I arrived after 6 pm to unload and move into a storage unit. The lady running the office was worn out from the day. I could tell that she was spent, but she remained professional and accommodating to insure that I found a unit large enough (I had to increase once I saw the size I booked). This facility was extremely busy, right up to closing time at 7 pm. I can imagine that she was understaffed for the busy Saturday. I appreciated her help and we got moved in without too many additional issues.

Susan D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron P.  |  Premières impressions 
Évaluation :
5

The Staff was Always Friendly and ready to help..If needed in the Future I will Definitely Store my Things Here

soniarane a.  |  Expérience générale 
Évaluation :
1

Very unhappy with this experience. My unit was not ready for move in. The staff at the office were very unresponsive. I would not recommend this facility or uhaul storage services to anyone. The customer service is absolutely terrible.

Jordan S.  |  Online Move In 
Évaluation :
3

Upon setting up my storage unit at this location, my account was not set up correctly twice within the span of 3 months. I almost had all of my stuff moved out of my storage unit 2 times because the previous staff did not file the proper paperwork in order to secure my unit. This after each time, I verified with them before leaving the location making sure there was not anything I needed to sign or check. Yet, despite this they still failed input my information properly. However, I will say that with the new management that came in this location has gotten a lot better than it was before. I just had a horrific experience upon moving into the unit. The main reason I am leaving such a review is because I had to put a majority of my belongings into storage while waiting for my house to be built. Thankfully management didn't move my belongings out, that I will give them credit for.

Zach C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H.  |  Premières impressions 
Évaluation :
3

When I closed my account yeasterday the key to my unit did not work. I was told if I lost my key I would have to call a lock smith. I the mean time as i waited with professional moving crew that cost $129/ hour TWO OTHER people came in and complained that they could not get into their storage units for the same reasons. One of the persons has 2 units and couldn't get into either and cut his own locks off. Finally some one with U-Haul came and Grided my lock off. it took an hour and cost me $129 for movers to sit and wait. I'm also concerned about the security of the building if locks can be changed or switched without my knowledge!!

William F.  |  Expérience générale 
Évaluation :
5

The staff was amazing!

Brit S.  |  Premières impressions 
Évaluation :
5

Friendly and professional staff

ann m.  |  Expérience générale 
Évaluation :
5

I was very pleased with the service that I received. The unit was large and clean and I feel safe entering the storage unit. The service associate Justice was very courteous, professional and was able to expedite me obtaining my storage unit. The store was very busy and he worked quickly to assist all of the customers while the General Manager stood outside doing nothing but watch the line of customers grow. When the General Manager decided to come inside to assist, her behavior displayed that she really was not too happy about working. Justice meanwhile went above and beyond and seem to really enjoy his job in helping others. Justice is definitely Managerial material and this was one of the most pleasant and fastest transactions I have received in customer service!

CHERI J.  |  Premières impressions 
Évaluation :
2

I showed up before closing and got a unit. I was then given a code that didn't work and then the office closed and refused to help me move in order to move my stuff in that night. I was incredibly disappointed and will not be using this location again after my free month is up.

Christopher T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

george v.  |  Premières impressions 
Évaluation :
1

I reserved my unit online to find out the units I reserved/paid for were someone else's units. They had to find an open one for me to use in which was beside a mechanical unit that was leaking into the unit the moved me to. I ended up spending 3 hours more than I needed to at this facility due to the poor maintenance and lack of organization. I will never recommend this place.

Alexa W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis J.  |  Expérience générale 
Évaluation :