Customer Reviews for U-Haul Moving & Storage of Dublin

9 180 évaluations

6265 Scarlett Crt   Dublin, CA 94568

(925) 829-9610

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(925) 829-9610

6265 Scarlett Crt
Dublin, CA 94568

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Le client n'a pas laissé de commentaire.

GENE O. 
Évaluation :
5

I received an incredible service from the U haul associate who went above an beyond to hook the vehicle tow with my car. This is what I call customer satisfaction. Great job, Dublin -UHaul.

MURALIKRISHNAN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenn W.  |  Premières impressions 
Évaluation :
5

Great service, knowledgeable and easy to work with staff. Great trucks. I've had a really great experience at this location, will definitely rent from this location again next time I need a truck or van

BELLE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jay V. 
Évaluation :
5

Always the best location around, this latest rental experience was no different. The Manager Greg is a great ambassador for the brand! Staff know me now so that's a big help. We always recommend this location to others and as realtors we don't recommend places unless we trust them.

GREGORY S. 
Évaluation :
5

Overall great experience

GILBERTO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle S. 
Évaluation :
5

Great customer service. Quick and easy.

James N. 
Évaluation :
5

Ez & other staff are always courteous

AMIR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSTIN H.  |  Expérience générale 
Évaluation :
5

Wiper blade on drivers side was falling off. Steering had excessive play. No other problems. Equipment worked as designed. Overall okay.

Brad A. 
Évaluation :
5

Greg and Jim found a safety defect in my personal hitch and helped me out. Much appreciated. Always a pleasure

RONALD M. 
Évaluation :
4

When a customer gets a truck with ¼ of a tank and returns it with a ¼ of a tank, then don't try to charge an extra $30 without confirming that there was an adequate amount of gas replaced. Costumer service agent tried to say it was a sliver less and was going to charge me!!! What?!

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Best managed facility… great crew…. They really care about their customers experience… I only rent from this location… great selection of trucks and trailers as well as supplies and hitch services.

JONATHAN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY S. 
Évaluation :
5

Zeke, Michelle and Edward were excellent. I had purchased some items and unexpectedly needed a one-way truck, they took a look around the store and give me some rope and a moving blanket they had for free. Thanks to them for helping me out.

SUMER P. 
Évaluation :
5

excellent customer service

Kristi K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

celso D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Y. 
Évaluation :
4

This is minor but it would've been nice if the fellow that installed the trailer hitch were to be a little more communicative. For example telling me the estimated completion time and where he was going through route the wires.

Greg B. 
Évaluation :
4

They should give the rental track with at least 1/2 gas tank. Not with 1/4 the first thing that the customer has to do is to stop in the first gas station to fill the tank.

Jose L M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen E. 
Évaluation :
1

I was charged 10 bucks because the gas line wasn't showing enough white line. The person checking me out was completely unreasonable about this. I had receipts for gas to prove I added more than enough gas. I'll never come back to this location and will advise anyone I know to do the same. They will do anything do overcharge you. Do yourself a favor and go down the street to Penske.

CHRISTOPHER P. 
Évaluation :
5

Comfortable vehicle. There was smoke smell in the cabin. Spray Air freshener after every use.

SATYANARAYANA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Williamj M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD N. 
Évaluation :
5

Customer service is always good

AUNDRIA M. 
Évaluation :
4

The inside was clean but the smell was almost unbearable. An odor of cigarette and pot smoke was so pervasive and coming out of the vents and in the upholstery. My clothes smelled like it after and I only had the truck for 1,5 hours. I was only in the truck a total of 30 minutes.

LISANNE W. 
Évaluation :
5

Check in was flawless and equipment ready and operational. the check in process was smooth and timely

Stephen T. 
Évaluation :
5

Awesome place and people

MICHAEL A. 
Évaluation :
1

Even though I called and said gas was significantly less and took a picture of it I was chargers full price

ABDUL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS C. 
Évaluation :
5

Have more supervisors like Greg.

JULIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan G. 
Évaluation :
1

If you list a moving truck available one way, it should be available.

ARIC C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Godfrey M. 
Évaluation :
5

Greg and Michelle were very kind and helpful!

SAMANTHA D. 
Évaluation :
5

Great service.

JOSE R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
5

Excellent

JOSE B. 
Évaluation :
5

I tried to used by Android phone to return the van after 5 pm but it kept asking me to Add photo of the van's odometer and gas gauge even I have repeated many times. It seems the U-Haul app was unable to upload my photo. But when my son used his Iphone to return using my account on U-haul app, it went well.... so I suspect there is some compatibility issue with Android phone.

WING L. 
Évaluation :
1

I recently purchased a 5x5 unit, which is located inside a building. The website states that I could have access to it until 10pm Mon-Sun. I tried to drop off some expensive items at 8:30pm on my way to catch a flight home for Christmas. When I arrived, the door to the building where my unit is located was locked. The office was closed. The hours posted for the holiday season dont go into effect until tomorrow. I called customer service to see if someone could unlock the building where my unit was located. I was told they would put me on hold but, instead was disconnected. I called back. The second person told me it's the company's policy that indoor units can only be accessed during office hours. That wasn't the product I purchased. The customer service representative told me it sucks but there's nothing I can do about it. I'm Active Military and only in the area for a short while. I only purchased use of this unit for the time I would be home for the holidays and not in the area. I'm now out $100 and forced to leave thousands of dollars of equipment in my vehicle at an airport parking lot instead of being able to utilize the storage unit I purchased. If the access hours are different for various storage units, that needs to be disclosed before purchase. I paid extra to have the peace of mind of using a well known company vs a smaller, local company to avoid such issues. The lack of information about what I actually purchased and poor customer service have left me very dissatisfied.

John C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HEE K. 
Évaluation :
5

Return was easy, once I noticed the sign with website return. Fortunately I had my smartphone with me. They might have mentioned it's now self-serve return when I picked up the trailer, rather than me waiting around in the parking lot to eventually notice a sign. Help us set expectations to smooth out the experience.

Kenneth K. 
Évaluation :
5

Service was great

MUJEEB H. 
Évaluation :
5

not at this time

OWEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C.  |  Premières impressions 
Évaluation :
5

the best u -haul place i have used. great service.

ROBERT L. 
Évaluation :
3

I replaced the fuel used and was hit with a fuel charge. I called multiple times and was out on hold for up 25 mins. I was never able to speak with anyone who could address or resolve the issue. Extremely DISAPPOINTED considering I rent from U-Haul multiple times per year.

STEVEN B. 
Évaluation :
4

The inside of the cab was not very clean. Spend a few minutes and clean the windshield. My expectations are akin to renting from Hertz or Avis at the airport. If the car were not clean (as your truck was not) I would be disappointed. Returning the vehicle. I waited patiently in line to conclude my transaction with U-Haul. When I finally got to the front of the line (probably 10 minutes which I still consider too long) I was awarded 20 seconds of the assist's time with a short sharp response that I'd get a bill in the mail. Could have been so much friendlier :-)

STEPHEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL L. 
Évaluation :
5

S.O.

Craig T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

Outstanding service.

GREGORY B. 
Évaluation :
5

Amy was great!

ana B. 
Évaluation :
5

The site employee greeted me immediately on arrival. Best on-site Uhaul experience I have had recently. Thank you and keep up the great workQ!

Tim C. 
Évaluation :
5

The staff was wonderful. The man walked me through everything and connected the trailer to my SUV and showed me how to do everything. He was very thorough, patient, and so friendly. The 5x8 i rented was perfect and i didn't have any problems with the trailer. drove from Hayward Ca to North Carolina. The trailer did just fine. I highly recommend Uhaul, and this Dublin uhaul specifically. Janice Simpson.

Janice S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANUJ S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HSIANGCHIEH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ISIDRO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

Greg and the whole crew were so helpful. Thank you all!

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
5

Good equipment, well run, good service.

STEPHEN T. 
Évaluation :
3

Everyone was polite but I had to load the appliance dolly into the truck rather than have an employee do it. Customers should not be expected to load their rentals. Also, the online check-in is a big joke...i.e. it doesn't always register. Had to provide the same info at the counter. Very inefficient and irritating to your customers.

Bruce Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN D. 
Évaluation :
5

I just did recommend Uhaul to another person.

RICHARD B. 
Évaluation :
3

Uhaul app was terribly glitchy, which made the 24/7 service a huge pain.

franklin D. 
Évaluation :
3

Uhaul app was glitchy and would not allow photo uploads. Took way too long to drop off equipment because the app took forever before it decided to start working.

Franklin D. 
Évaluation :
5

The check engine light was on the whole time but vehicle ran fine!

Edward D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nesar N. 
Évaluation :
3

We scheduled a pickup for 9am in Emeryville, and were told the night before that the soonest we could get s truck within 100 miles was at noon in Dublin. This completely messed up our plans and put us behind a whole day for our cross country move. UHaul was unwilling to give us any kind of compensation or discount for this major setback. Also, as soon as we left the lot we turned on the whipers and one of the whiper blades fell off. We had to replace it at our own expense.

Sarah E. 
Évaluation :
5

great staff. they are well informed and extremely helpful. the property is very clean and well maintained .. no complaints

Troy W.  |  Premières impressions 
Évaluation :
3

I confirmed my order on the phone for a 26 ft. truck at least 3 days before the 21st. I was told by request was confirmed. On the 21st when I went to pick up the truck I was informed that online dispatch had cancelled my order. No one called to tell me that my order was cancelled. Plus there were No trucks available to fill my order. After working with one of the agents of the Dublin location she was able to rent a 20 ft. truck for me. Thanks to her for working with us. If I ever order a truck again from U Haul I will check in person to make sure my request is confirmed.

RANDALL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
5

Very positive and pleasant experience at this uhaul drop off. The workers were friendly and prompt. Great place!

SHARON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DYANI C. 
Évaluation :
5

Great folks to deal with, will definitely go back for future rentals. Thanks for the great service.

Jeffery S. 
Évaluation :
5

Best Location in the Bay Area bar none. Great manager, helpful friendly staff, and huge selection.

GREGORY S. 
Évaluation :
5

I have not yet rec'vd my email that includes my final billing and cost. I normally get this within 24 hours consistently but this time I have not rec'vd. Can someone please have that emails to me still. Thanks for your help!

GERALD T. 
Évaluation :
5

The entire team in Dublin U-Haul is very friendly and helpful. I have been renting from this location for about 2 years. I always walked out happy. Any time I had questions the team headed by GM Greg and managers like Edward helped me very well. They always treated me very well. Thank you team.

SANTHAKUMAR P. 
Évaluation :
5

Keep doing what you are doing Great customer interaction and knowledgeable

JONATHAN W. 
Évaluation :
1

We were rented a vehicle that was dangerous to drive with a very Do you need it wheel alignment

JONNAE D. 
Évaluation :
4

The advertised rental fee is very reasonable and attractive, however, when you check out - they nickel and dime you to death with extra charges. My truck started at $19,95 per day, I used it for 8 hours, at check out - not only I did not get a credit for the short time of usage, I got charged for insurance, 2 gallon of gas, mileage charge that I do not believe used that much (but since I did not mark down of take a picture of the speedometer the starting and ending mileage before turning it in - that is my fault). Other than that - the truck drove beautifully.

David L. 
Évaluation :
5

The trailer has gravels and ciment powder left in it when I picked it up. I only mentioned it when I was already home.

Helene H. 
Évaluation :
5

I found the staff very pleasant and helpful.

CONNIE T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZHENBIAO X. 
Évaluation :
5

Keep doin what your doing. The Truck & Service was Great!

James G. 
Évaluation :
2

Service was ok but when I would appreciate if all and not just certain uhaul locations honored military discount. Uhaul workers also made it difficult to get my free month of storage by telling me I didn't qualify for a free month when I did.

ERICKA L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHUYIN H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

PULLAREDDY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BO B. 
Évaluation :
3

There was a issue with my storage

courtnasha p.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel P.  |  Expérience générale 
Évaluation :
5

Michelle was very helpful and friendly. She explained everything I needed to know.

Timothy A.  |  Premières impressions 
Évaluation :
1

The person who help me is not too friendly

ANYA E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH T.  |  Premières impressions 
Évaluation :
5

Jacob was very nice and very helpful and made our whole experience less stressful thank you for all your services and help!

Jesse M.  |  Online Move In 
Évaluation :
5

Over all I was a satisfied customer.

Judy R.  |  Premières impressions 
Évaluation :
5

Greg was SOOO helpful and I Thank him ... Excellent service ...I am so Pleased with the service ...!!!

ronald J.  |  Premières impressions 
Évaluation :
5

Highly responsive staff, friendly, with fair rates. Excelllent, safe, affordable place to store my RV. Location manager and other staff are very responsive. Je les recommande fortement. 

steve t.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reynaldo R.  |  Premières impressions 
Évaluation :
5

Thank you for being so accommodating!

Angeli A.  |  Premières impressions 
Évaluation :
5

Greg Ordonez exemplified excellent customer service solutioning my case.

regnial a.  |  Premières impressions 
Évaluation :
2

I had reserved a unit of my liking, come to find out they didn't had my reservation. I also rented a truck but they didn't have it when I arrived. ( they ended up giving me a bigger one at same rate) but the fact that I had to wait when I had done the online reservation plus I had to go home and try to find a unit that I could used to no success I ended up renting one there indoors which made my moved a lot harder plus delayed my whole day.

jose a.  |  Premières impressions 
Évaluation :
3

Nice friendly staff. However, they are working on correcting a rodent problem in some of the units.

Kenneth w.  |  Premières impressions 
Évaluation :
5

Excellent and quick customer service. Thank you Caileigh.

Sakura F.  |  Premières impressions 
Évaluation :
5

Was helped immediately and was quickly able to complete contract for RV space.. All questions were answered and the U Haul employee even walked me out to see the site.. Great experience..

william m.  |  Premières impressions 
Évaluation :
5

Great service, friendly staff!

ARTURO T.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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