GreT customer service
Brian T.Customer Reviews for U-Haul Moving & Storage of Duncanville
Testimonials From Recent Customers
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TAMMY G. | Premières impressionsVery Courteous and professional. Thanks
Clarence B.Very friendly and helpful staff. Thank you
Sandiea R. | Premières impressionsIt worked for us. The elevator aspect is troubling at times. Bien
Mark J. | Expérience généraleJob well done!
Temeka P.I don't know the reason I reserved a certain type of vehicle and someone who walks in before me without a reservation gets the last van which I reserved. Then I communicated when I return the truck I would be paying with my debit card and not the credit card I held the reservation with, the rep already charged the credit card before I made it to the front desk. Customer service was not there because he did nothing I asked or reserved.
Precious W.The phone, when people need to get through to update any information. I called to inform them that I was on my way to turn the truck in because it was close to the time and I was put on hold for about 30 minutes and then I was disconnected from the call. My son had already taken the truck back for me but it was such an inconvenience if a person needed to find out some information. Otherwise, I was very satisfied with the rental of the truck.
PATRICIA S.The staff was great and very helpful
Damber L.All good
Terry S.Checking I. Free hours was problem scan code would not work.
Primera S.Loved the Rep, she was very informative and knowledgeable of everything I needed
Andrea L.The 2 staff members were fantastic and super nice ! I wish I would of gotten their names. They were young and a female and male..Super nice
Martha A.Great experience Dana very helpful
Lakena S.Dana was truly amazing; I have never had customer service like he provided in my entire life and it was very a quick process. Usually, it takes forever! Thanks Dana; I will refer everyone I know to this location!
TAMIKA H.Very helpful and understanding staff who took time to explain procedures when I wasn't sure how to use the more electronic aspects of my reservation. Will return in future for more rentals.
Bradley F.The past manager and the new manager were very helpful. They explained situations and answered questions. The last time I rented the van, my experience was a little different. The app changes the return process. If you don't have a smart phone, it might be more difficult to rent and return the vehicle.
Claudine S.Love the professionalism and customer service. The attendant was very helpful assisting me with several units needed with all of the furniture I had to be stored.
Rodney C. | Premières impressionsProfessional and very helpful.
Letitia C. | Premières impressionsI called customer service because someone by the last name of Fields who lives in TX rented a U-Haul with my phone number. Not sure if her experience. I am just glad she didn't have access to my financial information.
Alicyn F.Excellent customer service, couldn't ask for more.
Ronald M.The staff and location are great. Friendly check in and very accommodating. The free 10'x10' is on the second floor and all the way in the back, which is not very convenient. I've never rented a storage unit before so maybe this is normal. Would probably be a great option if there weren't other better options available.
Tim B. | Premières impressionsKeep treating customers with excellent customer relationship management skills!
VIRGINIA E.Dana was very nice and accommodating. My only slight complaint is about the storage unit itself. I was not able to view my unit or at least a model/replica before I paid. I got to my unit and saw that the indoor units don't have garage doors, only regular doors on them. So it was very difficult to get large furniture into the unit. The hallways are narrow and so is the elevator. Some furniture ended up getting damaged because of that. If I need a item that's not directly in the front, I'll have to pull everything out and put it in the hallway just to get to find what it need. Had I known this, I would've gotten the outside unit or went somewhere else.
JAMEISE B. | Premières impressionsDana is very friendly and helpful. He is always fast and efficient. I always go there for my truck needs.
Leandro G.Storage units need garage doors/bigger entrances. Had a difficult time putting furniture in. Was not aware of that beforehand, otherwise I would have rented elsewhere or got an outside unit
JaMeise B.Picking up the truck was awesome, I taken care of by Gabryelle. However the drop-off was very annoying dissatisfied and downright bad customer service . Someone from corporate called me around 6 something stating that it shows that I haven't returned to the truck when indeed I returned it back with 1/4 of gas took a picture of it at 4:24pm and it was Dana who open the gate for my husband to drive the truck through and then another gentleman jumped in and drive it around. I ask about my refund and is there anything else or my receipt, Dana said it will be emailed. Never once told me that their system was down until I went back up there when corporate stated they cannot get in contact with them, I offered to drive back up there to clear my name and did. So that's when we return back to the U-Haul place lights was off no one was there a note on the door stated that manager is out on the property and it shows at the time does not close until 8 p.m. and indeed we made it up there around 6:40 something my husband called the number on the door the guy came right in the gentleman Dana stated his system was down he could not clock my truck and I inform him of corporate calling me his name was Jeffrey and then he spoke with the gentleman and told me it's nothing to worry about .I stated I would like a receipt right now and that's when I obtained it showing that I brought the truck back at 5:30 indeed it was at 4:24 he stated it doesn't really matter it's only for a day. Along with overcharging an additional 5 miles emailed it to Jeffrey to prove that time that we dropped it off and the mileage. Very unprofessional will not be returning nor recommending anyone for that location. My personal opinion the staff need more coaching besides the young lady Gabryelle Moncure pick up again was a breathe and she was very nice and professional.
Marquetta T.The customer service staff was very helpful
RICKEY J. | Expérience généraleJust keep on being nice and friendly
Brenda G.You are already doing an excellent job. I am a regular customer of U- Haul and this particular location. Keep up the good work!
Barbara M.The manager was great he was curious, nice, and very knowledgeable! He deserves a rise he handled me as well as other customers in line professionally and took his time with each customer!
Katonyia H. | Premières impressionsThe staff was very professional and accommodating
Gwen B.It was good until I returned my key and continued to get charged
Jasmine J. | Expérience généraleWonderful team in place at this location. Courteous and professional.
ElDalbric H. | Premières impressionsI would've rated “excellent†bc of Rep on duty at the time was pleasant. However, the vehicle was not gassed up (1/4 tank) & when I returned, 1/4 tank above how I received it, (1/2 tank) I was charged additional f/gas & charged twice f/my entire rental…I am currently still awaiting resolution & have not even received an email to confirm my claim.
AUDRYES L.Thank you for being supportive.
Latosha R. | Expérience généraleEveryone was so helpful and courteous. I would recommend this storage to anyone looking for s torage place! Thank You U-Haul!!
Dorthey S. | Expérience généraleEverything was great for me being it had snowed and ice two days prior to my move. My truck was ready as scheduled and my move was easy.
MARNO W.35 mile allowance is too low
RYAN G.Only negative was costly
David B. | Expérience généraletaxed me for a full tank. customer service quality is trash
JAMEAH H.I was over charged 430+ miles for 4 hour uses. I went 40 miles and had the cargo van back that the correct time from 9:45-1:45. No way could I have a van and travel over 400 miles have gas where it should be and back on time in Dallas. I already paid what was owed the day of then U-Haul wanted to charged me an additional $222 but ended up still over charging me $111 for mileage I DID NOT drive. I will be call back again and do not recommend this company or location at all.
CHRISTOPHER JAME W.Dana Wright has shown exceptional service during my visit. He has awesome customer service!
Chelsea G.Dana was amazing , he was very professional and answered all of my questions. If I needed assistance he would assist and was very knowledgeable about all of the products Uhaul had to offer . I am definitely coming back and recommending this location to all my friends.
JENNIFER W.Your service and personnel were excellent
JOHN S.Better and clean vehicles
DOUGLAS U.The maintenance on the truck. When I hit the brakes the truck would shake really bad. Also the truck would only get up to 70 miles. It moved really slow. The customer service was GREAT. But the truck was HORRIBLE
Anisha W.not sure why I was charged even more for the uhaul when I used less than the mileage expected and hardly wasted gas. I was told I'd be issued a refund
ALEXIS R.Over the last three months I have had occasion to meet and get to know the employees and manager at this facility. This young man is so impressive and professional. He is complete in way he does and goes above and beyond to keep customers happy. He's so friendly and helpful. The ladies who work there are efficient and help you feel better about whatever situation got you there. I highly recommend this location and the people who help with storage, and vehicles and supplies and suggestions of things you may need and most often forget. They have made my transition easier to get through. Merci
ANDY K.Dana is very helpful. Explain everything and he takes care of costumers
rodrigo c. | Premières impressionsNot really
ARNOLD R.Nothing.. awesome and professional team!!
Tina S.Service was poor Even though my reservation was made on line gentleman by the name of Dana wasn't honoring it made me do the reservation all over And when given the rental utility dolly was missing and when given one it was still the wrong one. My reservation was scheduled for 5:45didn't end up leaving till 6:15 reducing my rental time because of not having things in order Point being we drove to camp wisdom and parked our rental and didn't end up using it. We ended up just returning it with the same gas it was given to us. Come to find out lady in the office said that we drove it 35 miles when I know we didn't and just the inaccurate mileage used is the reason why I won't be using this location or any u haul services really disappointed in this whole experience
ROBERTO A.Newest team at this location very accommodative, knowledgeable and made the process very pleasant for me.
JAMES CRAIG F.Always a pleasure doing business here at the Duncanville location on Cedar Ridge. Great staff and always smiling. Need more great people like your crew in the world . Thanks, again.
Andramona H.Don’t advertise prices then change then 60 days later.
Troy W. | Expérience généraleMs. Barber, the U-Haul rep was very helpful, professional and pleasant to interact with.. I was pleased with my experience,
BILLY H.The best thing is that it is two stories high and have the proper equipment to transfer your belongings with ease. They also have an elevator and the place is immaculate. The Prices are fair and right for each unit. Thank You Dana Wright in Duncanville Texas for helping me get around the storage area. Thank you for all the great personnel from U-Haul. Happy Holidays and Blessings. Be safe!!!
Dorthey S. | Premières impressionsCustomer service was excellent.
Zelmesia E.Every staff person at my facility has been friendly, helpful and good at their job!
RUSSELL H. | Premières impressionsThe staff was cery nice, professional, understanding, and inviting. My husband left $60 in the vehicle and the female returned it. Please give give her a raise, gift card or something . Please do not let this go unnoticed. Kudos to the secind csr and traffic guy who changed the location drop off because the first csr scheduled drop off at another location which would have caused us to be late if we didn't get accepted st the location above.
TARRON E.Terrible customer service. Was told false information in regards to price. Was giving the wrong size uhaul. Had to put more miles on Uhaul due to being told the wrong location for the reservation I had for storage
IYANNA T.Great dependable service,
LAVERA P.There was several issues with my reservation. The place in which I originally reserved my UHaul did not have any trucks so they set me up for another location. I had the 24/7 share and I was suppose to get my UHAUL at 9am Sunday, the location was closed and there were no trucks outside of the gated fence. I called the location and they did not open until 10am. I went back to my original location in which I had reserved the truck while talking to a customer service representative. The location of course did not have any trucks and by now I have my movers ready to move and no truck. The customer service representative events found a location about 15 minutes from where I was and I drove there. This location was closed as well when the representative told me the location was open. As I began calling and after waiting 5 minutes the time now was about 9:45am, the clerk comes in and apologize for running late due to car trouble. My experience with UHAUL was absolutely frustrating and time consuming. I would hope that in the near future your representatives ensure that customers are being sent to the correct location. Moving is frustrating enough and to add poor customer service to your customers is disappointing.
SHAUNIESA S.I thought everything was handled perfectly. The staff member was kind and courteous while still being professional. She remembered my name from past visits. She covered all the details concerning the rental.
Carol K.All my furniture was had mold growing on it and filed claim.
Kesha B. | Expérience généraleThe staff is very nice and efficien. We love this location.
Rafael A.This location is always very clean & the manager and staff are always friendly & courteous. The best Uhaul service I've ever been visited.
JOE B.Thank you kindly.
gloria c. | Expérience généraleThe g gate code I was given did not work and my car was parked inside I was lucky someone came and open it for me
Eric C.The ladies were amazing. Great customer service experience from start to finish.
Melonie D.Wonderful service and so appreciated!
Carolyn M.I had a pleasure to meet with Dawn she went above & beyond to make sure we got the best deal the warm welcoming make you feel like look no further
Rachel C. | Premières impressionsDawn Briley is the U-Haul manager that assisted us with the U-Haul rental. Her customer service was exceptional. She was very courteous and extremely helpful. That helped to make the move even easier. I really appreciate her. Thank you Dawn!
ANDREA T.Upon move out of the storage unit I had to call the police for peace officers to come so I could get my belongings out and close my storage unit out . Very frustrating and stressful.
April B. | Expérience généraleI have been using the unit for 17?yrs. I am now in my 80's and decided to "clean up". My experience has been nothing but good. On moving out Dawn one of the managers has been most helpful and pleasant.- too bad she was not there during the earlier yrs of my occupancy
F E G. | Expérience généraleI love the staff dawn and her are very friendly. I would recommend this facility to anyone and I will be using this facility again in the future when needed.
Cornelius W. | Expérience généraleHad mice in my storage unit. There was no damage.
Billy M. | Expérience généraleVery friendly staff, well kept facility.
Carmonique B. | Expérience généraleThey help me when i need it
Yvonne H. | Premières impressionsMs. Tammy and Ms. Dawn are excellent representatives and very professional.
JAMES B. | Expérience généraleDawn and Tammy are AMAZING! I've used them several times because they're more like family. I can't imagine using anyone else. I highly recommend them because they're going to always treat you with courtesy.
Rhonda H. | Expérience généraleThe staff was very nice and always willing to help. The facility was very clean and secure. I used my storage for a few years and never had any issues.
Sheniqua B. | Expérience généraleWe have stored here for awhile now. The ladies that run this location are fabulous to work with; very friendly and helpful.
John V. | Premières impressionsIf I need storage facilities again I would go to Duncanville storage.
Emma G. | Expérience généraleI have used this U Haul Storage facility since 1994 and although I have dealt with several different management teams during my tenure there, Dawn & Tammy have by far been the best. They have always been very professional and accommodating and the facility has looked clean and very well kept since they have been in charge. After so many years it was kind of sad to close out my rental units but it was time and my experience there was awesome, especially since meeting Dawn & Tammy. These guys have truly been a pleasure to deal with. Thank you! Sincerely, Pam Jernigan
PAMELA J. | Expérience généraleVery nice folks in there. Tammy and Dawn were very helpful.
Steven B. | Premières impressionsDawn has been nothing but professional, she has always been willing to help, contacted me when a covered unit became available, and overall does an excellent job. Only reason we are leaving is that we purchased a larger unit and it will no longer fit at this location. Dawn went as far to recommend I contact one of her co-workers at another facility to see if they had a unit large enough.
John V. | Expérience généraleExcellent customer service, felt welcomed from the first moment I walked through the door.
Jennifer G. | Premières impressionsWas mislead about combining the storage units.
DeAndre F. | Expérience généraleExcellent service à la clientèle
Veronica G. | Expérience généraleThe ladies running the office are incredible. They are both professional and kind. Thank you Dawn for your help.
DOROTHY C. | Expérience généraleI enjoy the service every time I visit, it’s a warm, peaceful and professional environment.
RACHEL S. | Premières impressionsNo comments.
Shandra W. | Expérience généraleMs. Don was great with helping me and my needs!!! Give her a raise!!!
Jimmy J. | Premières impressionsThis facility was always clean and well-kept except for the occasional issue with the elevators. I understand the need for increasing the rent but it got to the point that it was more than I wanted to pay a month so it was easier to disperse / give away/ dispose all of my stored items.
PATRICK JOSEPH H. | Expérience généraleThe owners were very nice, helpful and informative.
Krystal B. | Premières impressionsI absolutely adore the Manager, Dawn. She's the reason I used this particular Uhaul again. She's so nice and professional and will always give you the best deal. I also had the pleasure of working with Kelly who was just as nice. I will always do business at this location and have referred a couple of friends who will be using Uhaul in August. Thank you Dawn and Kelly for making everything so easy.
Rhonda H. | Premières impressionsBoth ladies are absolutely wonderful!
Jason W. | Premières impressionsDawn was amazing from the beginning to the day I moved out of my unit. I would recommend this Uhaul facility to family and friends.
Pattina F. | Expérience généraleI absolutely love Dawn and Tammy. They were the kindest people I've ever met. Very Professional and understanding with their customers. 5 star rating. If you ever need Uhaul for anything pick Dawn And Tammy.
Ariyal G. | Expérience généraleA 1
Victoria R. | Expérience généraleKelly, Dawn and Tammy are the reason for my excellent rating. They all went above and beyond to help me with my storage and trailer rental. I'm so thankful and appreciative of their help! They need a raise and bonus!!
Hillary V. | Expérience généraleThank U
vincente m. | Premières impressionsI would rent again
RICKEY J. | Premières impressionsThe staff was awesome no matter what day or time we called them and they were extremely helpful during the pandemic. If we should need storage again u-haul on Cedar Ridge is where we will go. Thanks guys for all your help.
NATASHA J. | Expérience généraleGreat service and staff was friendly and helpful
Christopher G. | Expérience généraleI like that the staff was very personable and helpful.
GWEN K. | Expérience généraleBoth the ladies that work there were very friendly and awesome to work with
Brandi J. | Expérience généraleExcellent Service, friendly staff
Sandra J. | Expérience généraleTammy and Dawn are the very BEST!! Not only did they go ABOVE & BEYOND but they totally exceeded ALL my expectations. They took care of me and my situation as if it was their own. They treat you like family not like a customer.... wish every location had employees like them. Thank you girls your awesome!!
Maluisa D. | Online Move InWonderful, friendly and helpful people. Great access and location
Barbara Turner S. | Expérience généraleProfessional and friendly service. Thanks.
ANDRES G. | Expérience généralePerhaps some flashlights to rent when accessing the unit.
Charles H. | Expérience générale